Best Western Westgate Inn

Great little hotel near everything. Easy parking and free breakfast

Property is being renovated . Room condition was acceptable but hallway is dirty with carpet removed. It is not a good place to stay right now.

Under renovation. Room was clean but halls were very dirty with paint chops all over and elevator very dirty and old and small! Scary!

Everything was fine for a business trip. I wasn’t aware they were under construction and the carpet was r completely torn out in the hallway outside my room. This caused a bad smell and a lot of dust and stuff to be tracked into the room. It was odd that it was torn out my entire 3 day stay. You usually want to get carpet torn out and replaced in a one or at most 2 day job. Everything else was great and I’m sure it will be really nice when they are done. Looking back if I had been told I would have requested a room away from the construction area.

Noise was a problem due to ongoing renovations. Also, breakfast carts passing our room at 530 in the morning were clackity clack loud.

Good stay, they are currently remodeling so a little dirty. The room was nice, the single king bed room had a love seat in it. Nice to sit n watch tv. Near by restaurants, and some offer a discount if you show your room card!

Didn't try the breakfast, others said it was fine. Parking is a breeze and plenty of it. Very friendly staff, and very clean rooms. Local to many areas of interest. Would recommend!!

I knee when i chose this hotel it was good at best. When we got there, there was a sign on the door apologizing for construction. ...which is not an issue honestly. The gentleman at the front desk upon arrival was very friendly and accommodating. We went to the room whicb had some minor signs of construction but clean. The bed was terribly lumpy, but that may be a personal comfort issue. The night was without issue. However at 8am we were woken to the extremely loud sound of a Sawzall....sounding like it was right next door. If you are going to keep your hotel open during renovation, separate the guests from the construction as best as you can. We decided to leave immediately due to the noise. On our way out the elevator wasn't working, so carrying bags down 3 flights of stairs is never fun. Over all it was not a good experience.

The sheets were clean, the bed comfortable and the breakfast great. HOWEVER, the rest of the hotel was in terrible condition. There were "pardon our dust" signs out, but it did not look like it was being improved, just terribly run down. The entire hotel had a strange odor. We took a rickity elevator up to the third floor. When we went to go back downstairs, the elevator had a "out of order" sign on it, so we tried to take the stairs. The stairs' door, was blocked by a rug and we literally had to use two people to push the stair door open. When we finally got to the lobby, they said the elevator should not have had an out of order sign on it. (??) Our room had black tape holding the carpet down. There was a strange white band around the edge of the room. The sink countertop was held up by an unfinished 2x4 board. On top of all of that, we were awoken at 2:30 in the morning by some lady screaming at her partner for over an hour! When we went to call the front desk, we realized there was no phone in the room.

The Hotel is renovating the first floor. Was traveling with 84 yr old mom. No elevator First floor everyday had dust in the hall with a plastic covering on the carpet making it hazardous for my mom to walk on. Complimentary breakfast was good. Housekeeping came early in the morning when asked to come back in an hour-didnt know what I was saying . no english speaking housekeepers. When they did come in to clean no cleaning was done just change towels make bed and empty trash. No surfaces wiped or mopping done. very disatisfied.

Pleasant stay, staff always available and friendly. Rooms new and clean

Clean room. Friendly staff. Decent breakfast with hot options. Not the most posh hotel, but definitely great for the price!

Ants around the A/C unit, bugs in the bathroom. The room had a stale, almost sewage type smell that was attempted to be covered up by some type of floral scent.

Mold everywhere

Very dirty and smelly hotel

Normal hotel. But it was toilet paper, from previous guest, left in the restroom. Kinda gross.

Didn't try the breakfast, others said it was fine. Parking is a breeze and plenty of it. Very friendly staff, and very clean rooms. Local to many areas of interest. Would recommend!!

Neither the TV or phone worked and someone from the front desk fixed it immediately. The clean towels had long pieces of hair in them and when I went to get new ones from the front desk, those had hair in them as well.

Very clean. Good breakfast.

Property had signs of dirtiness. There were untidy areas around the entrances (cigarette butts all over the ground), no trash reciprocals, and rat traps at the doors. The room was okay, although the tv did not work on most channels even after they fixed it. Breakfast is closer to Continental than full breakfast. This is clearly a foreign owned and operated hotel, so the standards of cleanliness was not as expected.

This was a fabulous place to stay for a week while working a convention at York fairgrounds. Staff was great! Only small issue was the internet for tv was spotty. Definitely recommend.

The room was newly renovated. It was clean comfortable and lovely

Stayed here twice before and great stay. However, this one was sub par. Shower water temperature continuously drifted from perfect to cooler during duration of showers. Very frustrating. The bed, although comfortable, everytime i sat on bed or got out of bed,, the bed frame support underneath bed made a huge bang noise. Beyond frustrating. May choose another hotel next time

I've stayed here a number of times over the years for an event in January in York. Decent property that's safe, clean and relatively quiet, although its right on a busy US 30, so you may get some traffic noise. Not a big deal though. Fairly no frills, but the rooms are clean, the free breakfast is typical fare, but hot and ready. I will continue to use this Best Western.

Hotel had some new carpets and was mostly clean. Refrigerator was making a sound so loud we couldn't sleep so I had to unplug it then we were woken up at 5am by a loud profanity laced argument in the room next door. Breakfast eggs were watery and coupled with a thin hard breaded chicken patty. I'll probably look elsewhere next time

The rooms were renovated very nicely. Comfortable beds. Breakfast selections were very limited. Need larger cup size for coffee.

Bed made a popping noise getting in and out from frame

It was clean and updated, but the hallways smelled so strongly of potpourri and the smell carried into the room. The king bed was comfortable, but the base of the bed was wrapped in some type of metal/aluminum which made a shaking sound any time we got in and out of bed or repositioned our bodies - we laughed it off but it was a major turn-off to wanting to go back.

A/C did not work. Room was at 78 degrees all night. Bed was actually just a mattress in a bed frame. Not very comfortable. Not much breakfast. Wouldn’t stay there again for the high price we had to pay.

Very comfortable bed.

The front desk worker argued with me about getting more towels and wash clothes for my room. Breakfast worker was rude to my son. Was suppose to have 2 queen beds and ended up with 2 double beds instead.

Clean room. Friendly staff. Decent breakfast with hot options. Not the most posh hotel, but definitely great for the price!

On the day of my arrival I received a call asking me to switch to a double queen from a king. When I said I’d paid for a king and obviously needed it the lady was less than appreciative. Upon my arrival with my service dog (yes a real trained service dog and yes I’m disabled) I was greeted friendly and courteously and checked in. I also asked and made sure the room was ground level and close to handicapped parking and it was. Upon going to my room heading down the hall a member of staff froze in their steps where ch at the time I didn’t think twice about. Well once I was in the room I received a call from the desk stating he didn’t know I had a service dog, remember the dog was my side at check in, and that I needed to come to the desk for another room? I go to the desk and ask what was the issue and am told they had “other rooms” for dogs. Btw this is a non pet friendly hotel. I ask him what’s the difference from the room I’m in and he says it’s for animals as the are unhygienic (smell, shed and cause allergies) and they wouldn’t be able to use the room for several days to allow it to air out! I asked him don’t they clean after a guest stays and he says yes but dogs are different. I explain to him that this sounds like they’re discriminating against me and he says no but says I need to go to the 3rd floor room at the back of the building! Well eventually he relented because other customers were waiting to be helped!

I had no issues besides the slow check in. There was one person behind the desk and he left during check in to do errands while I waited

Always like staying here. Staff are very friendly and the facility is clean

Didn't try the breakfast, others said it was fine. Parking is a breeze and plenty of it. Very friendly staff, and very clean rooms. Local to many areas of interest. Would recommend!!

Room was king bed with sofa bed. Our son found some lubricant in the sofa bed. The fire alarm started chirping for a replacement battery at 11:30pm. Front desk employee couldn't fix it because he is not maintenance. He literally ripped it off the wall so we could sleep- this guy is awesome give him a raise. Next night we listened to someone filming a thanksgiving only fans loudly for many hours. Life goes on- the bed was clean and the mattress was supportive, no back pain.

Older property that has had a renovation. Not a bad place for the money and close to the York Fairgrounds where I had an event. Room was clean, quiet and everything worked. Breakfast in the lobby was decent as well and well stocked. Check-in was a bit slow with only one desk clerk, and a LOT of people checking in at the same time. Overall, I'd stay here again. Its a typical chain motel with basic service and offerings.

Neither the TV or phone worked and someone from the front desk fixed it immediately. The clean towels had long pieces of hair in them and when I went to get new ones from the front desk, those had hair in them as well.

Staff helpful and friendly!

My room was clean and stocked with usual necessities…. TP, Soap, shampoo, towels etc…. We were playing sports at York EXPO center- Best Western was close with plenty of parking. Plenty of dining options within a 5 minute drive. Lots of stores close by if you forgot any items at home. Price was great for what I needed!! Definitely would choose to stay here again if in that area!

I've stayed here a number of times over the years for an event in January in York. Decent property that's safe, clean and relatively quiet, although its right on a busy US 30, so you may get some traffic noise. Not a big deal though. Fairly no frills, but the rooms are clean, the free breakfast is typical fare, but hot and ready. I will continue to use this Best Western.

Nothing noteworthy, good location and clean. A little noisy but not a problem. My schedule did not allow me to take advantage of breakfast so I have comments.

Good easy place to stay. We did 1 night to visit the York fair and it was convenient for Ubers.

Close to my next day activity.

Was a nice place great location

Great location

There was working in progress, and look like not really safe area

Patrol the area, some sketchy folks under the overhang

Location was convenient to shopping and travel. Bed was very comfortable.

Clean room. Friendly staff. Decent breakfast with hot options. Not the most posh hotel, but definitely great for the price!

Price was good, the beds were soft, the breakfast was over cooked, the rooms smelled.

I have stayed here before, so I sort of know what to expect. For the price, it isn't a 5-star hotel. Overall, its a decent place for the money, and in a safe area with a restaurant right next door, but I did have a very noisy next door guest who had the television at full volume until late into the night. Check in was a bit slow with a couple checking in ahead of me that seemed to take forever and they were paying cash for their room. The breakfast was so-so. Lukewarm eggs and sausage, and basic breakfast items were standard fare. It had snowed and was very cold on my visit and while the parking lot was plowed, the walkways and approach to the entrance were not cleared well and/or salted, so it was definitely a bit treacherous there. Still, close to where I needed to be, easy in and out and I'd give it an 8 out of 10.

Ok for the price, very clean, but outdated interior design. The free breakfast wasn’t great. Hot items not fresh. Very few people staying at a very large hotel. Strange feeling over all.

Outrageously clean, though there was an overwhelming scent everywhere. Breakfast was great. Staff friendly. Mattress was a bit soft for us, but personally i loved the pillows. Would have preferred not using the tiny toiletries, but rather the refillable ones a lot of places are changing to.

Hotel had some new carpets and was mostly clean. Refrigerator was making a sound so loud we couldn't sleep so I had to unplug it then we were woken up at 5am by a loud profanity laced argument in the room next door. Breakfast eggs were watery and coupled with a thin hard breaded chicken patty. I'll probably look elsewhere next time

The rooms were renovated very nicely. Comfortable beds. Breakfast selections were very limited. Need larger cup size for coffee.

Decent stay for a quick weekend get away. Breakfast was good, staff was friendly, room was pretty clean.

Very clean. Good breakfast.

Breakfasts were not great. Waffles & pancakes were ok but other hot items were not good. Elevators are very “tired”. Overall feel just wasn’t great. Rear access door looks like it belongs in an alley!