Is parking available at the property?

Limited parking is available on-site. It is advisable to check for availability upon arrival.

What are the check-in and check-out times?

Check-in is at 15:00 and check-out is at 11:00. Early or late check-in/check-out may incur additional fees and should be arranged in advance by contacting the property.

What accessibility features does the hotel offer?

The property features elevators, wheelchair-accessible paths of travel, and limited wheelchair-accessible parking. Braille or raised signage is also available.

Where is the hotel located in relation to key landmarks?

The hotel is centrally located in Punta Arenas, within a 5-minute walk of Palacio Sara Braun and Plaza Munoz Gamero. It is approximately 0.5 miles from Cerro la Cruz Viewpoint and 0.6 miles from Museo Regional Magallanes.

What are the policies for guests staying with children?

One child aged 4 years or younger can stay for free when occupying the parent's or guardian's room using existing bedding.

What are the policies regarding extra beds and cribs?

Rollaway beds are available for a fee of CLP 90,000 per night. It is advisable to request this in advance as availability may vary.

Almasur Express Punta Arenas - Comfort in Chile

What guests think

Reviews of Almasur Express Punta Arenas describe compact rooms with variable noise and light, plus mixed service and dining experiences, producing an overall stay that many find adequate for short city stops.

The location is central and walkable, close to the main square, restaurants, and sights. Parking is available and the bar is well liked, but sauna/jacuzzi facilities were unavailable, charged extra, or under refurbishment, with some guests citing misleading listings. Overall, expect a practical base for short stays if you value location over spacious rooms and full amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Off street parking is available but the lot is small. The bar is popular, while wellness facilities (sauna, jacuzzi, hot tub, spa) were often unavailable, charged extra, or under refurbishment, and some guests reported misleading listings or poor operation.

Related guest reviews

10

Shanthala

30 Dec 2025

·

Stayed 2 nights

Clean room (although a bit small), great location, decent beds, attached restaurant is terrific, the bar makes awesome cappuccinos and expresso martinis ....

4

Srikant

17 Oct 2024

·

Stayed 5 nights

Lovely property and location with wonderful staff. Unfortunately ruined by false advertising of a gym, spa, sauna and hot tub which were not there. They were being refurbished and gutted it. When I approached ri check out early to find a hotel with a gym as I always need a gym, they refused a refund. I left early anyway. Expedia did try to help but nothing from the hotel. Also of note, a very noisy room and hard to sleep.

10

Bogdan

26 Feb 2024

·

Stayed 3 nights

The location of the hotel is very good, right next to the main square of the city. We were given a nice and pretty big room. Free parking is available on site. The food is also impeccable

10

Marc

25 Jul 2024

·

Stayed 1 night

very good hotel; unfortunately, sauna was not working; good food; very friendly staff, they were very helpful for me

10

Michael

18 Jan 2026

·

Stayed 1 night

Good off street parking.

6

Ashley

7 Feb 2025

·

Stayed 2 nights

There is no hot tub! This is falsely advertised. I asked the front desk about it, they chuckled and said they don’t have it anymore. We booked this hotel after a 5 day hike, specifically to relax in the hot tub. We were very disappointed that it didn’t exist. They also provide you with a WhatsApp number for the front desk, that no one ever responds to. We called for room service at least 10 times from the room phone with no pick up, same with the front desk. We stayed for 2 days and they never refilled our coffee pods for our coffee maker. On a positive note, the hotel is clean and the restaurant was very good. We didn’t have a bad experience but we were disappointed several times with service and false advertising.

10

Jeffrey

28 Dec 2024

·

Stayed 2 nights

Clean and modern rooms. Very friendly and helpful service. Breakfast is very nice with long hours. Parking is tricky because the lot is small. Street parking in the area often has a fee, but you can kind parking a couple blocks away for free

6

David

11 Apr 2024

·

Stayed 2 nights

The hotel is clean but pretty average, nothing much to write home about. If you're like us and specifically booked this place because of the sauna/hot tub after a long day of hiking, you're going to be very disappointed. It costs 20k Pesos (20USD) and even if you book the spa in advance they will not preheat anything, so well before anything gets to temperature, they will start shoving you out because your hour is up.

8

Elizabeth

2 Jan 2024

·

Stayed 2 nights

ONe complaint is they charge for using the jacuzzi and sauna ($20 per person per hour for each). The listing should disclose this.

10

Oskaras

15 Nov 2025

·

Stayed 2 nights

Excellent hotel for a short stay. The rooms were clean and staff are very helpful and nice. We arrived at 3am for check in and we appreciated the speed of the check in procedure. Wifi worked well and they make delicious pisco sours!

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Cleanliness

Many guests found rooms and common areas clean or spotless, but there are notable reports of bad odors, sewage issues, or housekeeping lapses.

Related guest reviews

6

Alfredo

24 Mar 2025

·

Stayed 1 night

Cleanness of the room was not very good. Terrible smell

4

Timothy

16 Mar 2025

·

Stayed 1 night

Hotel currently has a sewage leak that has caused great odor in the bathrooms. Beds are also quite unstable for anyone over 90kg

10

Jeffrey

28 Dec 2024

·

Stayed 2 nights

Clean and modern rooms. Very friendly and helpful service. Breakfast is very nice with long hours. Parking is tricky because the lot is small. Street parking in the area often has a fee, but you can kind parking a couple blocks away for free

10

Colette

2 Mar 2025

·

Stayed 3 nights

Clean . Nice staff. Walkable area.

10

María José

13 Oct 2024

·

Stayed 1 night

Buen desayuno, hotel impecable y muy buena atención

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2

Tanya

23 Jul 2025

·

Stayed 1 night

When we checked in at the regular check in time, they assigned us a room that had not been cleaned. Then they reassigned us to a room that was occupied. The third time they assigned us a room that did not have any toilet paper or toiletries. We left the property without spending the night and they did not offer a refund.

10

Oskaras

15 Nov 2025

·

Stayed 2 nights

Excellent hotel for a short stay. The rooms were clean and staff are very helpful and nice. We arrived at 3am for check in and we appreciated the speed of the check in procedure. Wifi worked well and they make delicious pisco sours!

2

Lutz

1 Mar 2024

·

Stayed 1 night

Das letzte Loch, kleines Zimmer, dreckig, laut, hellhörig, das Frühstück eine Ohrfeige, selbst 2 Sterne sind zuviel.

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10

Yuan Yuan

4 Nov 2025

·

Stayed 2 nights

Room is spotless and staff are friendly.

10

Dylan

28 Jun 2024

·

Stayed 2 nights

Everything was in great condition. The beds were super comfortable, the staff spoke English, and the food was great!

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AI-generated summary based on recent guest reviews

Rooms

Rooms are compact, with some located in the basement or facing internal shafts with limited light; noise and temperature control can be issues, and bathrooms are sometimes tight. Beds are comfortable for some, though pillow and mattress preferences vary.

Related guest reviews

6

Mariele

27 Jan 2026

·

Stayed 1 night

Quarto limpo, bem pequeno e no subsolo, sem luz natural, com uma janela virada para uma espécie de jardim de inverno, café da manhã simples, mas pagando um adicional você tem acesso a um café da manhã mais variado. Mas para dormimos apenas uma noite de estadia cumpriu seu papel, com uma ótima relação custo benefício.

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6

Jessica

7 Nov 2025

·

Stayed 1 night

The following could be better with stronger WiFi in rooms, sound proof rooms and a way to control the temperature within the rooms. Overall the hotel wasn’t horrible for the night and would come back again.

2

Eduardo

14 Jan 2026

·

Stayed 1 night

O quarto que fiquei era muito pequeno mal dava para abrir uma mala, a persiana não bloqueia a luz e a janela não é antirruído. Não conseguimos dormir por causa do barulho dos carros passando. O frigobar não funciona. Chegamos antes das 9:00 e a recepção estava fechada, ficamos esperando no carro até que um senhor nos avisou que poderiamos entrar pela entrada da outra rua, do Hotel Amasur. Poderiam deixar um aviso na porta. O café da manhã não estava incluso e nos passaram um valor que inclusive estava no balcão, mas o valor estava errado, era maior, não tomamos o café no hotel, não pelo valor, mas pela falta de honestidade. Recepção que acabamos entrando do Almasur foi muito boa e acolhedora, mas do Express onde eu me hospedei achei a recepção dos funcionários péssima, enfim, não recomendo. Naoc

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6

Sharon

26 Jan 2026

·

Stayed 1 night

I found the check in experience to be very frustrating. Supposedly as a VIP Gold Expedia member I can get early check in and upgrades if possible as loyalty perks. Not only coukd I not check in early, but I had to wait a further 15 minutes after the official check in. And then I was given what have been the most undesirable room in the building..literally in the basement. Two small beds and no windows.oh one that looked into the hallway. The room was clean but really pretty basic for the price you pay….and breakfast wasn’t even included..I was glad I was only staying one night.

10

Zhiyao

5 Jan 2024

·

Stayed 2 nights

Single beds were 90cm wide which is certainly too small for some people. Good in general.

8

manish

22 Feb 2024

·

Stayed 1 night

The room was stuffy with no fan in the room. With continuous barking of stray dogs and traffic, it was hard to sleep. Staff was friendly though.

8

monique

11 Feb 2024

·

Stayed 2 nights

Cuartos muy pequeños y ruidosos La fotos son diferentes

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6

Natalia

29 Dec 2024

·

Stayed 4 nights

The room was comfy but really small, the shower and sink were in the same space as the bed. The location was great, you could walk everywhere from the hotel. The staff were not very accommodating and there was a lack of communication and understanding.

4

Ke Di

30 Dec 2024

·

Stayed 1 night

The room is not sound proofed at all and we were woken up multiple times at night because of shouting on the streets and people walking by. Also our room, 419, has a window that faced toward a shaft. It smells funny and also we are just meters away from another window from another room and it felt incredibly awkward. Oh btw the sink is so tiny whenever you wash your hand the water spilled absolute everywhere in the ground. A 4 star hotel with no window and give off dungeon vibe... DONT COME

4

Eduardo

5 Jan 2026

·

Stayed 1 night

O quarto é péssimo, pequeno demais, barulhento, janelas sem black out. Durmi duas noites, no início da viagem e no fim, na última estadia só fiquei pq minha reserva era sem cancelamento grátis.

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Service

Feedback is mixed: many praise friendly, helpful staff and quick problem resolution, but others report frustrating check in, miscommunication or billing errors, and slow or unresponsive support.

Related guest reviews

6

Laura Pamela

23 May 2025

·

Stayed 2 nights

The hotel was nice, but the staff was constantly rude and undertrained. A special mention to food being way under seasoned and flavorless.

4

Lili

6 Jan 2024

·

Stayed 1 night

The hotel was at full capacity and the staff seemed totally unprepared for this. At check in we were given a room that was occupied (Imagine the shock of walking into a room after an hour in reception to find it dirty, with other people’s stuff!). Breakfast was lackluster and the staff insisted on charging it although it was clearly stated it was included in the reservation. Definitely not recommending or returning

6

Catherine

17 Feb 2025

·

Stayed 1 night

The reception was chaotic, with too many people handling the check-in process. The room was very small, including a narrow shower. No response to email sent when asked for a clarification on pricing.

6

Sharon

26 Jan 2026

·

Stayed 1 night

I found the check in experience to be very frustrating. Supposedly as a VIP Gold Expedia member I can get early check in and upgrades if possible as loyalty perks. Not only coukd I not check in early, but I had to wait a further 15 minutes after the official check in. And then I was given what have been the most undesirable room in the building..literally in the basement. Two small beds and no windows.oh one that looked into the hallway. The room was clean but really pretty basic for the price you pay….and breakfast wasn’t even included..I was glad I was only staying one night.

10

Charlie

2 Jan 2024

·

Stayed 1 night

This hotel has friendly, helpful people on staff and they took care of a slight problem we had very quickly. Recommended.

6

Ashley

7 Feb 2025

·

Stayed 2 nights

There is no hot tub! This is falsely advertised. I asked the front desk about it, they chuckled and said they don’t have it anymore. We booked this hotel after a 5 day hike, specifically to relax in the hot tub. We were very disappointed that it didn’t exist. They also provide you with a WhatsApp number for the front desk, that no one ever responds to. We called for room service at least 10 times from the room phone with no pick up, same with the front desk. We stayed for 2 days and they never refilled our coffee pods for our coffee maker. On a positive note, the hotel is clean and the restaurant was very good. We didn’t have a bad experience but we were disappointed several times with service and false advertising.

2

Tanya

23 Jul 2025

·

Stayed 1 night

When we checked in at the regular check in time, they assigned us a room that had not been cleaned. Then they reassigned us to a room that was occupied. The third time they assigned us a room that did not have any toilet paper or toiletries. We left the property without spending the night and they did not offer a refund.

10

Oskaras

15 Nov 2025

·

Stayed 2 nights

Excellent hotel for a short stay. The rooms were clean and staff are very helpful and nice. We arrived at 3am for check in and we appreciated the speed of the check in procedure. Wifi worked well and they make delicious pisco sours!

10

Kathleen

18 Dec 2024

·

Stayed 2 nights

Amazing staff

10

Jacqualene

16 Jan 2025

·

Stayed 1 night

We have stayed here twice now and have found it comfortable with great access to town and wonderful staff. The food is also excellent

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Location

Central and walkable, close to the main square, waterfront, and many restaurants; convenient for sightseeing and bus connections.

Related guest reviews

10

Emillie

15 Oct 2025

·

Stayed 1 night

The staff was very helpful with helping us arrange a taxi for the next morning for our early flight back to Santiago. Property was clean and about a 10 minute walk from several dining options if you didn't want to eat in their restaurant.

10

Betsy

26 Feb 2024

·

Stayed 1 night

Good location. Excellent value. Charming

10

Shanthala

30 Dec 2025

·

Stayed 2 nights

Clean room (although a bit small), great location, decent beds, attached restaurant is terrific, the bar makes awesome cappuccinos and expresso martinis ....

8

Hao

12 Feb 2025

·

Stayed 2 nights

The staff were helpful and spoke good English. The location is very convenient and walkable to everywhere in the town.

10

Bogdan

26 Feb 2024

·

Stayed 3 nights

The location of the hotel is very good, right next to the main square of the city. We were given a nice and pretty big room. Free parking is available on site. The food is also impeccable

8

Luis

22 Feb 2025

·

Stayed 2 nights

Lugar adecuado, renovado, lipio y cómodo. Bueno para viaje con amigos y familia. Cerca del puerto, la estacion de bus y el centro de la ciudad. Tiene ascensores, pero hay alguna escalera inetrmedia.

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10

NASRIN

1 Jan 2025

·

Stayed 3 nights

Hotel ws very comfortable and in an excellent location with walking distance to all kinds of restaurants, ocean, coffee shops, shops, attractions etc.. We thoroughly enjoyed our stay! Hotel staff was absolutely amazing, caring and very helpful!

10

Ankit

4 Jan 2024

·

It’s just off the busy town square area, so quiet and accessible to other places via a short walk. Has parking space if you have a car during the stay

8

Jaime Emir

11 Nov 2025

·

Stayed 1 night

Ubicación excelente en Punta Arenas.

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10

claudia

8 Jan 2025

·

Stayed 1 night

localização super boa perto dos principais pontos turísticos O restaurante do hotel é bom e você terá vários restaurantes na proximidade . Fomos na cervejaria que tem na rua ... muito boa e no restaurante endurance que é próximo ... muito bom . Café da manhã gostoso com frutas , paes , doces , ovos ... estacionamento no hotel .Equipe gentil.Era nosso aniversário de casamento e nos surpreenderam com um upgrade do quarto .

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AI-generated summary based on recent guest reviews

Dining

Restaurant and bar receive praise for good drinks and some meals, but breakfast quality and variety are frequently criticized, and hours can be limited or start late. Occasional service mishaps were reported.

Related guest reviews

10

Shanthala

30 Dec 2025

·

Stayed 2 nights

Clean room (although a bit small), great location, decent beds, attached restaurant is terrific, the bar makes awesome cappuccinos and expresso martinis ....

10

aidee

20 May 2024

·

Stayed 1 night

Nos encantó y aparte super comodas las camas, la atencion, cenas pizza y muy rica lo que si el desayuno muy poco surtido y muy caro.

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6

Alastair

10 Feb 2025

·

Stayed 2 nights

Nice enough but just average. Breakfast terrible

10

Evgeniia

2 Jun 2025

·

Stayed 2 nights

Excelente ubicacion. Limpieza completa. Desayuno abundante, rico y conmucha variedad. Internet rapida

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6

Gary

16 Apr 2025

·

Stayed 2 nights

Small room; good hotel bar and staff. Limited dining opportunities. Restaurant opens at 7:30pm,. a little late.

8

Noor

30 Mar 2025

·

Stayed 2 nights

Hotel location was convenient. Room was clean and comfortable. Breakfast could have some improvements in the options offered, as well as the coffee served.

6

Mitra

6 Mar 2025

·

Stayed 1 night

The bathroom is very tiny so much so that washing your hands in the sink proves impossible . The “full” breakfast is mediocre . We’ve been having breakfasts included in all our hotels during this trip. Almasur’s serves the same exact foods but the quality and taste is sub-par. The scrambled eggs might as well been called soup. Coffee is just brown colored water . Etc . And the front desk staff is anything but welcoming. The man was pushy; not all suited for his role at the front desk.

10

Oskaras

15 Nov 2025

·

Stayed 2 nights

Excellent hotel for a short stay. The rooms were clean and staff are very helpful and nice. We arrived at 3am for check in and we appreciated the speed of the check in procedure. Wifi worked well and they make delicious pisco sours!

8

Helen

6 Apr 2024

·

Stayed 1 night

Dining room is not very good. I specified how I wanted my steak cooked (medium) and they sent it out raw. It was absolutely disgusting and when I tried to send it back and get something else instead, they wanted to charge me for 2 meals. Manager had gone home so there was no one to appeal to. Would not recommend eating at their restaurant.

10

Dylan

28 Jun 2024

·

Stayed 2 nights

Everything was in great condition. The beds were super comfortable, the staff spoke English, and the food was great!

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8	9	10	11	12	13 $88	14 $62
15 $101	16 $78	17 $69	18 $64	19 $64	20 $101	21 $74
22 $91	23 $91	24 $128	25 $134	26 $69	27 $69	28 $58
29 $83	30 $91

Su	Mo	Tu	We	Th	Fr	Sa
		1 $110	2 $110	3 $110	4 $101	5 $83
6 $92	7	8 $151	9	10 $69	11 $66	12 $66
13 $69	14 $66	15 $83	16 $83	17 $82	18 $66	19 $66
20 $66	21 $66	22 $86	23 $82	24 $83	25 $66	26 $66
27 $66	28 $78	29 $78	30 $78	31 $82

Almasur Express Punta Arenas

About this property

Location

Room options

Almaexpress Triple

Superior Almaroom

Twin Room, Bathtub Grab Bars (Express)

Double Room

Double Room, 1 Double Bed

Guest reviews of Almasur Express Punta Arenas

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Almasur Express Punta Arenas

Prices for upcoming dates