Is parking available at the property?

Uncovered self-parking is available at a fee of USD 10.00 per day. Extended parking is also available at the same rate. Reservations are not required for parking.

What type of breakfast is offered and what are the serving hours?

A complimentary continental breakfast is served on weekdays from 6:00 AM to 9:30 AM and on weekends from 6:00 AM to 10:00 AM.

Are pets allowed at the property?

Pets are allowed with a fee of USD 75 per accommodation, per stay, and a one-time cleaning fee of USD 100. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM to 1:00 AM, and check-out is at 12:00 PM. Early check-in and late check-out may be available upon request but are subject to availability and may incur additional charges.

Is there an airport shuttle service available?

A complimentary roundtrip airport shuttle service is available upon request.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details about room accessibility may need to be confirmed with the property.

What is the location of the property in relation to key landmarks?

The hotel is located in the business district of Charlotte, within a 5-minute drive of Renaissance Park and Billy Graham Library. It is approximately 5.1 miles from Charlotte Premium Outlets and 5.7 miles from Bank of America Stadium.

Does the property have a swimming pool?

Yes, there is an outdoor swimming pool that is seasonal, open from June to September. The pool is accessible from 7:00 AM to 8:00 PM.

What are the policies for guests staying with children?

Children 18 years old and younger can stay for free when occupying the parent or guardian's room, using existing bedding.

What is the policy regarding extra beds and cribs?

The property offers connecting/adjoining rooms, which are subject to availability and can be requested. Specific information about extra beds or cribs is not provided.

Hyatt Place Charlotte Airport

Average nightly price at Hyatt Place Charlotte Airport/Lake Pointe by month, last 12 months (USD)
Month	Average price
January	US$129
February	US$128
March	US$141
April	US$157
May	US$154
June	US$133
July	US$145
August	US$142
September	US$129
October	US$142
November	US$122
December	US$121

What guests think

At Hyatt Place Charlotte Airport/Lake Pointe, travelers often praise friendly staff, spacious rooms, and a convenient airport location, while reviews also note mixed cleanliness, some maintenance problems, and issues like pool closures, elevator outages, and paid parking.

Breakfast is frequently described as tasty with good variety, though some guests found it late, cold, or unavailable. The airport shuttle is appreciated, but several reviews report limited hours or coordination problems. Expect a convenient airport stopover with friendly service and variable upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Airport shuttle is available and helpful for many travelers; however, some reported limited hours or coordination issues. Pool was closed or in poor condition at times, elevators occasionally failed, renovations were underway, and parking is paid.

Related guest reviews

10

Jolee

22 Feb 2025

·

Stayed 1 night

We were impressed with the parking option while we were away on a trip-very affordable. Also appreciated the shuttle to & from the airport. Would stay here again.

10

Joseph

29 Nov 2024

·

Stayed 1 night

Nice rooms. Shuttle was very convenient and on time.

10

Briana

15 Mar 2025

·

Stayed 1 night

beautiful hotel, everything was clean and transparent. cleaning crew was very sweet . upon initial check in the lady at the front wasn’t welcoming but everyone else was very helpful. $10 per day parking. highly recommended if you are looking for a hotel close to uptown!

8

Sara

26 Jun 2023

·

Stayed 1 night

Ok airport hotel. Not as nice as some but clean, friendly staff and prompt airport shuttle

8

Victor

8 Jan 2023

·

Stayed 19,355 nights

It looks a little bit old and the pool was not functional.

10

Andrew

9 Apr 2023

·

Stayed 1 night

Nice place to stay at the airport. Friendly staff and easy shuttle

10

John J

10 Feb 2024

·

Stayed 1 night

It was fine. The hotel has been undergoing renovations but it was not to bothersome. It is due to be done at the end of February

4

Tara

7 Aug 2025

·

Stayed 2 nights

Nice place, staff pleasant, however there was a power outage and they had no back up generator! How could a popular establishment not invest in a generator for potential circumstances as this? The power was out from 6:30 pm to 12:15 am.

4

Simone

23 Jun 2023

·

Stayed 7 nights

The pool isvone of the main things i look for when i travel with my kids and asked if the pool would be available not only it wasn't but it didn't look like anything from the pictures

6

William M Taylor

15 Mar 2025

·

Stayed 1 night

Elevators broken morning we left and the bed in our room needed to be replaced. Staff very nice and breakfast was good.

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Cleanliness

Many guests found rooms and common areas clean, with multiple mentions of very clean stays. Several reviews cite lapses like dirty linens, dust, mold or mildew smells, leftover items, or pests.

Related guest reviews

10

Sierra

9 Dec 2025

·

Stayed 1 night

The staff here were wonderful, from Greg the shuttle driver to the front desk ladies. Greg was so nice and dropped us off at a diner as we were starving and couldn't check in yet. The hotel held our bags so we could so do a bit of sightseeing before check in. They seemed to remember who we were when we came back which was a nice touch. Breakfast was great, variety of options. Bed was comfortable, room was very nice for the stay. The hotel was very clean.

8

Devon

23 Jul 2025

·

Stayed 5 nights

Room was a little dilapidated. Trim coming up and light switch only would stay lit for 90 seconds. As well as being pretty dusty, trash cans full when I arrived, and windows dirty. Other than that it was nice. 7/10

10

Karen

21 Nov 2025

·

Stayed 1 night

Very clean room.

2

Manuela

26 Oct 2024

·

Stayed 1 night

Dirt room with bugs.

10

Michele

28 Apr 2024

·

Stayed 1 night

Clean and friendly staff

6

Marisa

16 Dec 2023

·

Stayed 1 night

The 2nd floor smelled like mold n mildew soon as you got off the elevator. We stayed in room 209 the air conditioning unit was leaking the whole floor/carpet was wet so we had to watch how we got out of the bed or our socks would be socked AGAIN! The complimentary breakfast was cold! The hashbrowns nor the eggs were not cooked thoroughly. 😡😡😡

10

James

13 May 2023

·

Stayed 1 night

Deasia at the front desk was Phenomenal. The pool area was disgusting. And we found food in our refrigerator

6

Adam G.

10 May 2023

·

Stayed 1 night

The property is located in a very picturesque area. Front desk staff was very friendly and informative. Very efficient layout. A little bit of visible mold on shower tiles. When showering noticed soiled towel on door hook, left from previous guest!! This made me question overall cleanliness. It was a one night stay with a very early airport departure, so didn't request change of room but wasn't very comfortable.

4

Leah

29 Apr 2024

·

Stayed 3 nights

No breakfast food. Sheets dirty with food crumbs in them.

10

Eugenia

10 May 2025

·

Stayed 2 nights

Every level of hospitality was exceptional. My room was pretty, comfortable and clean. The entire property was well-maintained and clean.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are often spacious and comfortable, suitable for short airport stays. Some report dated features, small bathrooms, poor TV channel selection, and maintenance issues such as AC noise or weak hot water and pressure.

Related guest reviews

6

Joseph

1 Jan 2023

·

Stayed 1 night

The name hyatt is synonymous with quality in most cases.The room had a few major issues mostly due to age of hotel.No fault by staff as they do a excellent job with maintaining cleaniness etc.My major complaint was with the very poor television age channels selection I could not figure out if they had satellite or not.When I asked front desk they said they had hopes of upgrades in future.I understand its must be very expensive for owners to have to deal with this problem but its not fair to public to have to deal with either as they do not seem to make it a priority and put it off for years.I would never extend a stay in a hotel that still has analog channels no matter how nice sorry.

8

Jim

20 Apr 2023

·

Stayed 2 nights

Great clean hotel. The only issue was extremely low water pressure in the shower and especially the toilet. The toilet tank took several minutes to fill.

10

Emicela

19 May 2025

·

Stayed 1 night

The only thing I didn't like is that the hot water in my room runs out very quickly.

8

Karla Mae

3 Jan 2023

·

Stayed 19,355 nights

We had a pleasant stay. Room was spacious and clean. There was a little living room area in our room and had everything we needed. Breakfast was pretty good, lots of options.

8

Devon

23 Jul 2025

·

Stayed 5 nights

Room was a little dilapidated. Trim coming up and light switch only would stay lit for 90 seconds. As well as being pretty dusty, trash cans full when I arrived, and windows dirty. Other than that it was nice. 7/10

10

Catherine

25 Jun 2025

·

Stayed 1 night

Hyatt Place Charlotte Airport/Lake Pointe served the absolutely best breakfast my husband and I have ever had at any hotel where we have stayed in the US. The room was large and very comfortable. The property is within walking distance of a nearby restaurant. The air shuttle driver was very conscientious and provided great shuttle service. We were very happy with our stay!

6

alex

28 Jul 2025

·

Stayed 1 night

Lights kept going out, bathroom extremely small, not updated

6

Dewayne

2 May 2025

·

Stayed 1 night

Room was very nice but they double booked the room and nice couple walked in

8

Ana

25 Jun 2025

·

Stayed 1 night

My stay at the Hyatt was great the staff was very friendly,the room was spacious and clean.

10

Gillian

26 Jul 2025

·

Stayed 1 night

Very spacious, clean, updated, comfortable and convenient to airport.

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AI-generated summary based on recent guest reviews

Service

Staff are widely praised as friendly, welcoming, and accommodating. A minority report rudeness or miscommunication, especially around shuttle timing and check-in.

Related guest reviews

10

Kevin

23 Mar 2023

·

Stayed 1 night

Property was great. The staff was the best group of people I've ever encountered! I would hire any of them for our company.

10

Sierra

9 Dec 2025

·

Stayed 1 night

The staff here were wonderful, from Greg the shuttle driver to the front desk ladies. Greg was so nice and dropped us off at a diner as we were starving and couldn't check in yet. The hotel held our bags so we could so do a bit of sightseeing before check in. They seemed to remember who we were when we came back which was a nice touch. Breakfast was great, variety of options. Bed was comfortable, room was very nice for the stay. The hotel was very clean.

10

Catia

27 Jun 2025

·

Stayed 2 nights

Amazing stay everyone was super friendly and so attentive

2

Glenn

10 Nov 2024

·

Stayed 1 night

Shuttle runs limited time and not earl mornings. Staff not much help

8

RICHARD P

14 Jun 2025

·

Stayed 1 night

It was fine. Hower, they didn't do the proper paperwork for our air park shuttle which led to some concerns that morning. It did work out finally

2

RAMASUBRAMANIAN

29 Dec 2022

·

Stayed 19,350 nights

Our flyt from Philadelphia got delayed by 2 hours.when we landed it was 11.30pm.we requested the free shuttle.the lady at the reception refused to send one. Also when we arrived at the hotel, when my wife asked for a quiet room, receptionist was rude to say that there are only 10rooms.and she was rude to say ypu can go fine another hotel at 12midnight when this hotel was booked 6months in advance.she was very arrogant throught

10

Nathan

5 Aug 2025

·

Stayed 1 night

We loved the staff! The women who worked at the front desk were very kind and accommodating.

10

Selena

27 Jul 2025

·

Stayed 1 night

The staff waa the greatest, not one not 2 , everyone that we came in contact with . I would gove them 20 out of 10. Wonderful

4

Rick

16 Nov 2024

·

Stayed 1 night

This hotel cannot deliver the expectations of a Hyatt product and should wear a different flag - especially when charging a Hyatt rate. The "motion detector light in the bathroom is ridiculous and untenable. The light turns on randomly and is crazy bright. The staff are not Hyatt quality - no greeting guests, no knowledge about the property. I went down for breakfast at 6:05am and an airline crew was waiting outside the closed door. i asked about breakfast the the front desk person said, "yeah they didn't show up today"..and went on to say, "you're lucky they came in at all". Having spent 7 years working for Hyatt, I can assure you this is not the product. Don't pay the Hyatt rate for this imitation.

10

David

26 Feb 2025

·

Stayed 1 night

Our flight was cancelled, and we were stuck in Charlotte. Hyatt Place looked like a nice place. Employee on duty was truly magnificant! She went above and beyond for our brief stay. We will stay there again!!

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AI-generated summary based on recent guest reviews

Location

Very convenient to the airport and within walking distance of restaurants; several reviewers felt safe. Note that on-site parking carries a fee.

Related guest reviews

10

Michael

14 Oct 2024

·

Stayed 1 night

Easy access to the airport in a in nice and safe location. Free breakfast and easy walk to other food options is key.

8

Lorenzo

25 Nov 2024

·

Stayed 1 night

Clean and quick access to airport. Just what i was expecting

10

Michael

2 Feb 2023

·

Stayed 1 night

Great property and good value. It's very near the airport and airport shuttle provided.

8

Tony

9 Jun 2025

·

Stayed 1 night

It’s a really nice property and we enjoyed our stay. I didn’t like though we had to pay 10.00 a night for parking. That should be included in staying there.

6

Aron

21 Mar 2025

·

Stayed 1 night

Hotel was nice but my car was broken into along with several other cars

10

Alfred

28 Sept 2025

·

Stayed 1 night

The hotel is nice and clean and in a nice area. There us a nice restaurant accross from the hotel. The proximity to the airport made it easy to get there early am without the risk of getting stuck in traffic.

10

Clifton

28 Dec 2022

·

Stayed 1 night

The staff was super helpful and friendly. It was a wonderful place to recharge after a long day in airports. There are several restaurants within walking distance.

10

Antonio

28 Dec 2024

·

Stayed 3 nights

Excelent location

10

Ketura

27 Oct 2024

·

Stayed 1 night

Property was very clean and it’s close to a lot of restaurants!

10

Wendy

28 Jun 2025

·

Stayed 1 night

Close to everything

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AI-generated summary based on recent guest reviews

Dining

Breakfast is commonly praised for quality and options. Some guests experienced cold or missing items, late setup, or limited availability.

Related guest reviews

10

Kattia

17 Jul 2023

·

Stayed 2 nights

Excellent location and yummy breakfast

10

Sierra

9 Dec 2025

·

Stayed 1 night

The staff here were wonderful, from Greg the shuttle driver to the front desk ladies. Greg was so nice and dropped us off at a diner as we were starving and couldn't check in yet. The hotel held our bags so we could so do a bit of sightseeing before check in. They seemed to remember who we were when we came back which was a nice touch. Breakfast was great, variety of options. Bed was comfortable, room was very nice for the stay. The hotel was very clean.

10

Catherine

25 Jun 2025

·

Stayed 1 night

Hyatt Place Charlotte Airport/Lake Pointe served the absolutely best breakfast my husband and I have ever had at any hotel where we have stayed in the US. The room was large and very comfortable. The property is within walking distance of a nearby restaurant. The air shuttle driver was very conscientious and provided great shuttle service. We were very happy with our stay!

10

Shantell

27 Jun 2025

·

Stayed 2 nights

It was nice, convenient, and affordable! The breakfast was good!

6

Marisa

16 Dec 2023

·

Stayed 1 night

The 2nd floor smelled like mold n mildew soon as you got off the elevator. We stayed in room 209 the air conditioning unit was leaking the whole floor/carpet was wet so we had to watch how we got out of the bed or our socks would be socked AGAIN! The complimentary breakfast was cold! The hashbrowns nor the eggs were not cooked thoroughly. 😡😡😡

4

Rick

16 Nov 2024

·

Stayed 1 night

This hotel cannot deliver the expectations of a Hyatt product and should wear a different flag - especially when charging a Hyatt rate. The "motion detector light in the bathroom is ridiculous and untenable. The light turns on randomly and is crazy bright. The staff are not Hyatt quality - no greeting guests, no knowledge about the property. I went down for breakfast at 6:05am and an airline crew was waiting outside the closed door. i asked about breakfast the the front desk person said, "yeah they didn't show up today"..and went on to say, "you're lucky they came in at all". Having spent 7 years working for Hyatt, I can assure you this is not the product. Don't pay the Hyatt rate for this imitation.

6

Claire

19 Jun 2023

·

Stayed 1 night

Loved the walking paths outside of the property. Breakfast wasn’t ready at 6, and breakfast options weren’t great. Had to ask multiple times for extra towels and pillows to accommodate our family.

8

Tamar

5 Aug 2025

·

Stayed 4 nights

The hotel was clean and well kept. Plenty of parking spaces. Morning breakfast was convenient and tasty.

4

Leah

29 Apr 2024

·

Stayed 3 nights

No breakfast food. Sheets dirty with food crumbs in them.

10

Theresa

2 Jul 2023

·

Stayed 1 night

Great breakfast. Nice staff

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $158	2 $185	3 $227	4	5 $214	6 $144	7 $157
8 $140	9 $166	10 $179	11 $129	12 $136	13 $128	14 $157
15 $119	16 $121	17 $131	18 $143	19 $138	20 $144	21 $134
22 $127	23 $121	24 $116	25 $102	26 $126	27 $115	28 $108
29 $120	30 $130

Hyatt Place Charlotte Airport/Lake Pointe

Prices for Hyatt Place Charlotte Airport/Lake Pointe

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed (High Floor)

Room, 1 King Bed, Accessible, Bathtub

Room, 1 King Bed, Accessible (Roll-In Shower)

Room, 2 Double Beds (High Floor)

Room, 2 Double Beds

Room, Roll-In Shower

Room, 1 King Bed

Room, Accessible Bathtub

Guest reviews of Hyatt Place Charlotte Airport/Lake Pointe

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Hyatt Place Charlotte Airport/Lake Pointe

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23	24
25	26	27	28	29	30 $161	31 $148