Is parking available at the property?

Parking is available on-site and is free for guests. However, it is limited and may require a reservation.

What type of breakfast is offered and what are the serving hours?

A complimentary buffet breakfast is served daily from 6:00 AM to 10:00 AM.

Does the property allow pets?

Pets are allowed in specific rooms only, with a fee of USD 50 per accommodation, per night. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM to 1:00 AM, and check-out is at 11:00 AM. Early check-in and late check-out are available for a fee of USD 10, subject to availability.

Are airport shuttle services available?

Yes, a complimentary roundtrip airport shuttle is available upon request. Guests must contact the property with arrival details before travel.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and wheelchair-accessible facilities in public areas. Elevators are available for ease of access.

Where is the property located in relation to key landmarks?

The hotel is located just a 2-minute walk from Casper Planetarium and 6 minutes by foot from North Platte River. It is approximately 1.1 miles from the National Historic Trails Interpretive Center and 1.2 miles from David Street Station.

Does the property have a swimming pool?

Yes, there is an indoor swimming pool available, along with a waterslide and a hot tub. Pool access is available from 8:30 AM to 9:00 PM.

What are the policies for guests staying with children?

Children aged 17 years and younger can stay free when occupying the parent or guardian's room, using existing bedding. The property also has family rooms available.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of USD 10 per night, subject to availability. Advance request is required for rollaway beds.

Casper Boutique Hotel and Conference Center

Average nightly price at Western Heritage Hotel and Conference Center, an Ascend Collection Hotel by month, last 12 months (USD)
Month	Average price
January	US$124
February	US$124
March	US$124
April	US$145
May	US$123
June	US$139
July	US$101
August	US$113
September	US$135
October	US$119
November	US$134
December	US$119

What guests think

At Ramkota Hotel - Casper, travelers appreciate the convenient location and shuttle and many kind staff, but report recurring cleanliness lapses, aging rooms with maintenance problems, hallway or traffic noise, inconsistent breakfast, and occasional reservation mix ups or key-card hassles.

Families praise the indoor pool for young kids, though it is shallow, can smell strongly of chlorine, and is sometimes busy or reserved for parties. Comfort is often impacted by HVAC or plumbing troubles and by worn mattresses and small pillows. Best for families prioritizing the pool and convenience over modern finishes or guaranteed quiet.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Indoor pool is a highlight for families, though it’s shallow, chlorine-heavy, and sometimes reserved for parties. The on-site bar/restaurant and free shuttle are appreciated, but elevator outages, occasional closures, and a rough parking lot are reported.

Related guest reviews

6

Brian

28 Oct 2025

·

Stayed 3 nights

The biggest issue was our first room we killed over 30 beetles on the first daybof our trip before noon. The front desk was not very accommodating at first saying well it is beetle season. The pool area was unusable most of the weekend because they tented it out to childrens parties the entire time we were there. At least 4 different parties.

8

Brandon

1 Aug 2025

·

Stayed 1 night

With an exception of the hot tub being out of service and finding some dirty ladies underwear behind the chair everything else was absolutely awesome and id recommend this place for the price

10

Kerri

5 Oct 2025

·

Stayed 2 nights

Free breakfast was good. Staff was super great. Pool was fun for my little ones. The hotel was a little run down but still nice. Booked it for the pool for my kiddos and that was awesome, plus it was open til 10 which was nice!

8

Roger

7 Aug 2025

·

Stayed 1 night

A $40 charge is added to your room rate for "amenities", to be refunded if you use none. But what are the "amenities"? Nothing in the fridge and nothing to eat or drink laying around that they could charge for, so what, steal a towel or wipe down your motorcycle with one? Nobody could answer the question. Although they have a restaurant, it was never open during our two stays. They say the menu is the same in the bar......not much to choose from. No TV guide for stations, so you just have to hunt and enjoy analog viewing, even though they use Direct!! Internet was good. Parking is good. The cleaning staff only visits every other day, so keep your towels dry.

6

Chris

6 Jul 2025

·

Stayed 1 night

The property is older but it’s ok the parking lot around the building is rough and it looks as if it’s not taken care of as well as the pictures make it look.

10

DR

29 Jul 2025

·

Stayed 1 night

Great value; airport shuttle both directions.

6

Rebecca

7 Jul 2025

·

Stayed 1 night

Overwhelming chlorine smell in lobby from pool. Facility is old but clean, check-in guy didn’t look up or say hello… however laundry room was nice…

10

Gregory

12 Jul 2025

·

Stayed 1 night

Convenient, clean and CPR shuttle is awesome!

6

John

15 Apr 2025

·

Stayed 1 night

Older hotel but well kept. Check in was painfully slow. Key card did not work and had to wait 20 minutes again. Bed was very hard, shower was great and the TV was old and very poor picture. Bar and restaurant was great.

4

cindy

22 Nov 2024

·

Stayed 3 nights

We had to clear our own table for dinner the first night. Server not interested. Bar staff was excellent but over-worked and she tried so hard to keep up. Only one elevator working and it took FOREVER. Breakfast service was rubbish. Had to bang on kitchen door to get coffee as urn was empty but only four or five customers.

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Cleanliness

Cleanliness is inconsistent, with repeated reports of dirty bathrooms, leftover trash, stains, dust, clogged drains, and smoke or pet odors; hallway cleanup can lag. Some guests, however, found rooms very clean.

Related guest reviews

2

Teska

10 Oct 2025

·

Stayed 1 night

Paid for a pool side room and did not get that. Also did not get a discount for the lesser room. The room was dusty and smelly. The filter in the AC was packed with dust and also had a dryer sheet in it. I assume was an attempt to make the room not smell as bad. Fixtures were also falling off the wall in the bathroom. When asked about why our room wasn’t poolside they responded with their rooms were down for electrical but the very next person got a poolside room

6

Jean

12 Oct 2025

·

Stayed 1 night

Bathroom was clean; however, some of the furniture ledges and behind TV/lamps were dusty. Older hotel but in pretty good shape.

4

Trevor

26 Aug 2025

·

Stayed 1 night

Took a while to find reservation, carpet in room is dirty and feels damp. The carpet does not get vacuumed well in corners under the desk behind and under the chairs and unfortunately it smells like a dead mouse in the pet friendly hall and room

10

Sherilyn

13 Nov 2025

·

Stayed 1 night

Hotel and room was spotless. Staff were very friendly and helpful. I would stay there again.

6

lindsey

7 Jul 2025

·

Stayed 1 night

First room smelled like someone smoked cigarettes in it. The second room was better but there was dental floss and trash next to one of the beds. And the beds were uncomfortable. Pool is good for children!!

2

kevin

3 Sept 2025

·

Stayed 1 night

The shower did not drain and there was a dirty sock left in my bedding and when i folded my bedding down it the sock fell out drain in shower took over an hour to drain staff didnt seem to be concerned with these issues when brought to their attention

4

Krista

26 Jan 2026

·

Stayed 2 nights

I would like to say the day shift staff was very friendly and helpful which is the only reason I gave any stars. Our room was not cleaned very well and smelled absolutely horrible. The cleaning staff

8

Bradley

12 Sept 2025

·

Stayed 1 night

The hotel was a nice place to stay for the one night we needed. The facility is somewhat dated but overall, it was acceptable. The only complaint we had was the terrible smell in the hallway of our floor. Come to find out, housekeeping had failed to find some rotten food that was not disposed of and the whole floor smelled very bad.

4

Georgia

3 Jun 2025

·

Stayed 2 nights

Staff were friendly, room was so dirty. Floors were not vacuumed and there were several spots in the carpet that were hard from spilt food. The bathroom was dirty and the bathtub had grainy residue that you couldn’t get rid of. The beds only have 2 pillows and we asked for 2 additional pillows we were told they were out. I would not stay again. Cleanliness is a priority for me.

6

Andrew

21 Sept 2025

·

Stayed 1 night

The staff was very pleasant and had wonderful customer service. The cleanliness of our room was not what a person would expect for the price point. Our bathroom did not appear to be clean; dried toothpaste still in the sink, water spots all over the mirror, dried urine at the base of the toilet and on the toilet seat. There was hair and left over food and trash on the floor. I ended up cleaning the toilet seat so we could use it. The room had a terrible smell to it. The AC didn't smell great either and didn't appear to be working properly. Parts of our bed had the bed frame hanging out from underneath the mattress so we had to be very aware of where we stepping out of the bed so we didn't trip. The sheets and bedding were very clean though!

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AI-generated summary based on recent guest reviews

Rooms

Rooms range from spacious and quiet to dated, with frequent comments about hard or sagging mattresses and very small pillows. HVAC or plumbing issues and thin walls or pool-side noise affect sleep for some guests.

Related guest reviews

8

Marnie

1 Feb 2026

·

Stayed 1 night

Overall it’s a great hotel with a fun pool and good breakfast. Beds are hard as a rock and had to go to the front desk not once but twice for our keys not working which is pretty annoying for a one night stay.

4

Cynthia

15 Feb 2026

·

Stayed 1 night

One of the pillowcases had a blood stain on it about 3 inches in diameter. I'll save the details. The pillows may rank right up there with the worst pillows of any hotel I've stayed. The front desk personnel were polite and efficient. The restaurant was OK as well. Between the pillows (which I chose not to use) and the noise from truck traffic made for a night with little sleep. Sadly, I would not recommend.

10

Wade

28 Jun 2025

·

Stayed 1 night

Room was very spacious

6

Brenda

29 Oct 2025

·

Stayed 1 night

Although the price was decent, the bed was mostly comfortable springs were definitely broken down. Door w

2

Errin

25 Mar 2025

·

Stayed 1 night

The bed was hard and uncomfortable as if I were lying directly on the box spring. The walls are super thin and I could hear everything from the rooms on either side of mine. In the morning I could hear the housekeeping staff talking and swearing word for word. Luckily I was already awake. The lobby reeks of chlorine from the kiddie pool to the point it burned my eyes. The staff was largely unfriendly. For a sleepless night and poor amenities, I feel that I may as well have flushed $170 down the toilet and slept in my car!

8

Cody

17 Mar 2024

·

Stayed 1 night

The swimming area is great for kids & the breakfast is always pretty good. However, don’t get a pool access room if you want to sleep. It is loud until the pool closes at 10 & if there’s an event in a banquet room, you hear all of that as well

2

Crista

25 Jan 2026

·

Stayed 1 night

The room's heater didn't work. We couldn't get the "interior" room above 67 degrees (in the middle of winter). They said the hotel was full, so they couldn't move us to another room (with heat). The only thing they offered was extra blankets.

6

Twyla

24 Mar 2025

·

Stayed 2 nights

My room was uncomfortably hot. I was forced to keep exterior door ( into lobby) and sliding door ( into pool area) both open to allow for air to circulate to cool it down for both evenings I stayed. Only at bedtime ( around 10 pm ) did I close both doors and it became very warm both nights. I asked housekeeping to make sure thermostat was adjusted to lowest setting and they agreed it was as low as it could be adjusted and were very apologetic, but the room was very hot both nights.

6

Kathleen

3 Nov 2025

·

Stayed 1 night

Our room keys never worked, we had to go to the front desk multiple times to get new ones, and even the new ones struggled to work. If we ran the air conditioner in our room, there was a loud clicking noise that occurred every 45 seconds or so. It was loud enough that I couldn't sleep. I finally turned off the air conditioner because it was easier for me to sleep in a really hot room than it was to listen to the noise. Also, the food at the hot buffet is mediocre, at best.

8

Michael

28 Oct 2025

·

Stayed 2 nights

Staff was positive. Room was sufficient and clean. Hotel needs updating, but my stay was good.

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Service

Service is mixed: many staff are friendly and helpful, but guests also report slow or disorganized check-in, poor communication, and occasional rudeness. Overbooking, canceled reservations, and billing errors appear in multiple reviews.

Related guest reviews

2

Kenny

29 Jun 2025

·

Stayed 1 night

For one thing, I was double charged for the room. It’s got a musty smell. The front desk person was pretty rude and just all around dirty facility.

2

Anne

16 Jul 2024

·

Stayed 1 night

They didn’t have our reservation when we arrived. We booked three rooms and they only had one. They fixed it and gave us a discount so that was great, but in order to do that the employees spoke so rudely to each other. Went to the bar and when asked what was on tap.. bartender just pointed to the tap handles (they were turned so we couldn’t read them all) and said “those.” Overall it felt like people there don’t like their jobs. In the end, we were charged correctly for all three rooms but also charged for two additional rooms at full price. When we called to have it fixed. The employee hung up on us. Two days later we received a credit. Just a weird and not pleasant experience.

8

Jose M.

29 Jun 2025

·

Stayed 1 night

Long line at check in could have been fixed with a second desk clerk as it eventually was. Otherwise a smooth check in. Room was very comfortable with good working amenities. Staff at breakfast were very cheerful and attentive. The bartender is a wonderful person and makes a mean cocktail.

10

Stephen

10 Nov 2025

·

Stayed 1 night

Great people, clean room!

10

Jonathan

8 Feb 2026

·

Stayed 1 night

People are truly amazing! Always smiling, always helpful. Felt like going home.

10

Norwood

9 Aug 2025

·

Stayed 2 nights

Convenient, comfortable, very welcoming and friendly staff. Will come back.

2

John

8 Jun 2025

·

Stayed 2 nights

I was severely disappointed in the Ramkota. The reservations have been made for over a month, they were called and confirmed two hours before arrival, and still our rooms were given away. No rooms available becaus they issued rooms that were reserved. Tgis ussue effected more than fifteen people, all with reservations

8

John

11 Oct 2024

·

Stayed 1 night

The hotel itself was great. Very convenient to what we were there for. BUT check-in took FOREVER. Not a great idea to put a new employee checking people in with no help when you’ve got a line out the door of people waiting to check-in. We had places to be……

4

Alissa

16 Aug 2025

·

Stayed 1 night

Called three times because there’s construction that limits getting there. No one answered. Got there and told the front desk girl, she just laughed it off. She didn’t seem like she knew what she was doing. Shower didn’t drain.

2

Ileasha

26 Jun 2025

·

Stayed 2 nights

Very disappointed in the hotel. We show up to check in. Our reservation that we had booked four months in advance was canceled that morning by the hotel. They then told us it was canceled cause they were over booked. They then informed us that they had no rooms available. We had to find lodging elsewhere.

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Location

Convenient for events at the Ford Wyoming Center and near the riverfront, with easy freeway access; some mention construction-related access challenges and noise.

Related guest reviews

10

Bernard

22 Jul 2025

·

Stayed 1 night

Great breakfast. Close to riverfront and park. The interstate exit next to hotel was under construction.

10

Rosie

5 Jul 2025

·

Stayed 1 night

The staff is nice, I forgot my key inside and she gave me two extra ones, there is enough parking and it is quite central.

10

Caleb

22 Aug 2025

·

Stayed 1 night

Good property. Comfortable lobby.

6

Chris

6 Jul 2025

·

Stayed 1 night

The property is older but it’s ok the parking lot around the building is rough and it looks as if it’s not taken care of as well as the pictures make it look.

10

Ron

8 Jul 2023

·

Stayed 1 night

Property well kept, very easy to access and has excellent parking.

8

Kim

19 Aug 2024

·

Stayed 1 night

Good location, easy access off the freeway. Rooms need updating.

10

Lauren

13 Oct 2025

·

Stayed 1 night

Great location walking distance to the Ford Wyoming Center for a concert! Friendly staff & good breakfast!

10

Gregory

8 Aug 2024

·

Stayed 1 night

Awesome location and friendly staff

8

James

24 Aug 2023

·

Construction of highway ramp was loud

10

Patrick

5 Dec 2023

·

Stayed 1 night

We were stranded in Wyoming during a winter storm and quickly booked a stay at Ramkota. Super convenient location! It was inexpensive, nicely maintained and, as a bonus, a pool and hot tub for the kids. The parents (us) really appreciated the on-premises restaurant and bar (two separate spots).

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Dining

Breakfast feedback is inconsistent, from hot and plentiful to mediocre, cold, or canceled on holidays without notice. The bar/restaurant often serves good, reasonably priced food, but hours and staffing can be limited, causing delays.

Related guest reviews

8

Esperanza

2 Sept 2025

·

Stayed 1 night

Beautiful hotel! Check in was easy and quick. The room was clean however it was hot and it only got hotter after our showers. We did put the AC down to 50° and even then it wasnt cooling down. We were so tired though we just went with it. One thing that did disappoint me was the lack of communication. When we booked it said breakfast buffet included. Cool! One less thing to worry about. When we arrived we asked what time breakfast was the next day, but then found out in the morning there would be no breakfast due to the holiday. No one informed us of that the night before when we inquired about the breakfast hours. No directions on how to find our room were given either, just a "you're on this floor."

6

Margaret

3 Feb 2024

·

Stayed 1 night

Old property in need of maintenance. Elevators are sketchy, the breakfast is limited and of average to low average quality. Staff was friendly-ish but told you nothing about breakfast, pool hours, etc.

8

Roger

7 Aug 2025

·

Stayed 1 night

A $40 charge is added to your room rate for "amenities", to be refunded if you use none. But what are the "amenities"? Nothing in the fridge and nothing to eat or drink laying around that they could charge for, so what, steal a towel or wipe down your motorcycle with one? Nobody could answer the question. Although they have a restaurant, it was never open during our two stays. They say the menu is the same in the bar......not much to choose from. No TV guide for stations, so you just have to hunt and enjoy analog viewing, even though they use Direct!! Internet was good. Parking is good. The cleaning staff only visits every other day, so keep your towels dry.

6

Leah

3 Nov 2024

·

Stayed 1 night

Check in was less than desirable. The hot breakfast was cold. Pool doesn’t open unti 9 am

10

Angela

3 Jul 2025

·

Stayed 1 night

This property was a bit dated but that kind of added to the charm. Service and extras were great. It would be a great hotel for families with younger children. Prices for dinner were extremely reasonable and the food was great but it did that a little extra time for them to run food from the restaurant to the bar.

10

Greg

14 Jun 2025

·

Stayed 2 nights

Very welcoming staff and clean hotel. Breakfast is good and the lounge is a great place for food and drinks

10

Randy

21 Oct 2025

·

Stayed 2 nights

We enjoyed or stay. The room was quiet and nice, I used the exercise room. Breakfast was hot and varried each day. Fruday night restaurant had all you can eat prime rib and it was delicious. Staff was friendly and very helpful.

6

Kathleen

3 Nov 2025

·

Stayed 1 night

Our room keys never worked, we had to go to the front desk multiple times to get new ones, and even the new ones struggled to work. If we ran the air conditioner in our room, there was a loud clicking noise that occurred every 45 seconds or so. It was loud enough that I couldn't sleep. I finally turned off the air conditioner because it was easier for me to sleep in a really hot room than it was to listen to the noise. Also, the food at the hot buffet is mediocre, at best.

10

Sara

7 Jul 2025

·

Stayed 1 night

Aside from some minor things that need to be maintained, this was a nice hotel. Our room had some spots on the bed frame and bathroom vanity where it looked like paint had splattered. But our room was clean and the bathroom was decent. Our 2 children LOVED the pool area, which was why i booked this hotel specifically. There were a lot of options at breakfast for food. Dining at night there were to on campus options, along with restaurants nearby. We would likely stay here again.

8

bob

22 Jul 2024

·

Stayed 1 night

Breakfast bland and minimal. Elevator slow to 5. Parking area had lots of litter

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $96	2 $122	3 $123	4 $122	5 $191	6 $141	7 $114
8 $96	9 $123	10 $119	11 $123	12 $123	13 $132	14 $107
15 $91	16 $113	17 $113	18 $139	19 $124	20 $114	21 $99
22 $93	23 $101	24 $101	25 $101	26 $101	27 $114	28 $112
29 $101	30 $102

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23	24
25 $94	26 $122	27 $122	28 $122	29 $120	30 $114	31 $113

Prices for Western Heritage Hotel and Conference Center, an Ascend Collection Hotel

Monthly average prices

About this property

Location

Room options

Suite

Double Classic King Bed

Suite King Bed

Double Superior King Bed

Suite Queen Size Bed

Double Executive Superior

Double Two Queen Beds

Double Accessible King Size Bed

Quadruple Standard

Suite King Bed with Jacuzzi

Double King Size Bed

Twin Classic Two Queen Beds

Double Two Queen Beds

Suite Two Queen Beds

Suite Two Queen Beds Superior

Suite King Size Bed

Double Deluxe King Bed

Quadruple Deluxe Pool View

Double Executive King Bed

Suite Standard

Quadruple Queen Size Bed

Double King Bed

Suite Superior King Bed

Double Deluxe Queen Bed

Suite Two Queen Beds

Double Accessible-Queen Size Bed

Suite Executive Queen Bed

Double Accessible-Two Queen Beds

Double Queen Size Bed

Quadruple Queen Bed

Quadruple Accessible-Queen Size Bed

Guest reviews of Western Heritage Hotel and Conference Center, an Ascend Collection Hotel

Who stays here?

What guests think

Property policies

FAQs about Western Heritage Hotel and Conference Center, an Ascend Collection Hotel

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