Is parking available at the property?

Free self parking is available on-site, but it is limited. No reservation is required.

What type of breakfast is offered and what are the serving hours?

A full breakfast is offered for a fee, served on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM. Children aged 12 and younger eat free breakfast.

Does the property allow pets?

Pets are allowed in specific rooms only, with a pet fee of USD 75 per accommodation, per stay. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Additional details on specific accessibility features are not provided.

Where is the property located in relation to key landmarks?

The hotel is centrally located in Asheville, just a 1-minute drive from Harrah's Cherokee Center and 15 minutes from Biltmore Estate. It is 0.2 miles from Asheville Masonic Temple and 5 miles from Blue Ridge Parkway Asheville Entrance.

Does the property have a swimming pool?

Yes, the property features a swimming pool, but specific details about the type (indoor/outdoor) and operational hours are not provided.

What are the policies for guests staying with children?

Children are welcome at the property, and children aged 12 and younger can stay for free.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of USD 10 per stay, subject to availability. Advance request or confirmation may be required.

Four Points by Sheraton Asheville Downtown Hotel

Average nightly price at Four Points by Sheraton Asheville Downtown by month, last 12 months (USD)
Month	Average price
January	$85
February	$117
March	$114
April	$130
May	$128
June	$150
July	$121
August	$120
September	$142
October	$167
November	$130
December	$104

What guests think

At Four Points by Sheraton Asheville Downtown, travelers praise the friendly staff, walkable downtown location, and free parking, while noting an older, dated property with intermittent pool closures, slow elevators, thin walls, and occasional maintenance, odor, or cleanliness issues.

Many find rooms comfortable enough, but bathrooms and decor feel dated and noise from hallways or the highway can be an issue. Breakfast and the on-site restaurant receive mixed feedback, and breakfast is often not included. Many consider it good value compared with pricier alternatives nearby. Expect a budget-friendly stay with modest facilities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Free, ample parking is a major plus. The outdoor pool is often closed and elevators can be slow or occasionally out of service; the on-site bar/restaurant is convenient but mixed.

Related guest reviews

8

Linda

Aug 14, 2024

·

Stayed 4 nights

Great hotel except the pool was closed it didn't say that wen i booked i was quite disappointed the staff brought a gift to the room wen they heard it was me and ny grand daughters bday very kind

10

Dona

Sep 15, 2025

·

Stayed 1 night

Excellent choice when staying in downtown Asheville. Clean and quiet. Appreciated the complementary parking in their surface lot - no need to navigate a parking garage. Can walk to all that downtown Asheville has to offer. Would stay again.

10

Robert

Jun 26, 2025

·

Stayed 3 nights

The stay was fine overall and a decent place to lay your head for the night. It's close to most of the stuff downtown when is convenient. My only gripe is the elevator was quite slow and we resorted to just walking the stairs when we came and left haha.

8

Betty

Aug 20, 2024

·

Stayed 2 nights

Pool and hot tub under repair and not available. Bland outside appearance

6

Molly

Jul 29, 2024

·

Stayed 2 nights

The pros: location - love walking around downtown straight from the hotel. Free water bottles (cold) from the front desk, free parking. Decent pricing for downtown. The cons: The pool was closed in the middle of summer (which I think should warrant a discount), the interior seemed dingy and dated, the elevator was very slow and loud, seeking like it could break down, the shower leaked water onto the bathroom floor, regardless of the fact that we made sure the curtain was closed. Poor lighting in the room... needed an additional lamp on one side. No outlets near the opposite side of the bed.

8

Lynn

May 17, 2025

·

Stayed 2 nights

This hotel is in a great location. It's close to all of the downtown restaurants and shops. It has a free, large parking lot which was important to us because we were traveling in an oversized vehicle.

6

tracy

May 5, 2025

·

Stayed 3 nights

We have stayed at other 4 Points before and this place just doesn’t stand up to the standards that we expected. If we had known the pool was going to be closed we would have booked elsewhere

6

SARA

Jul 18, 2023

·

Stayed 1 night

The bed was comfortable, the room was adequate. The overall look of the hotel was run down. The staff was kind and welcoming. We stayed 6/16/23 and the main elevator was out of order.

8

Ann

Jun 22, 2025

·

Stayed 2 nights

The hotel was clean and the bed was comfortable. The hot breakfast was very good with many options. However, one reason we booked the hotel was because it had a pool. When we arrived we were told that it was out of service, but we could use the pool at the YMCA across the street. We didn’t want to walk there with our bathing suits and without a lock for a locker. So, we were disappointed. In addition, there was no information in the room about the hotel ammenities or check-in/check out or hotel rules. The front desk staff did seem to have correct answers to some of our questions.

6

Steven

May 18, 2023

·

Stayed 1 night

Oddly, the last time i stayed at this property the elevators were broken just as they were this time. At least this time there was no fire. Also the entire facilty is smoke free however my room stunk of old stale cigarette smoke. The hotel was clean, the attached restaurant/bar was nice. The staff was very nice and did offer to find a room on the lobby level. Only there for one night so i just tuffed it out. Really need to fix the elevators.

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Cleanliness

Cleanliness feedback is inconsistent: many report clean rooms and public areas, while others note odors, dampness, pests, or occasional housekeeping lapses.

Related guest reviews

4

Beverley

Sep 5, 2023

·

Stayed 1 night

Staff super nice. Grounds and pool great. Room was dirty. Toilet bowl hadn’t been cleaned in awhile. . Woke up in bed with a roach on sheet and one in bathroom. The room is not what I picked out online. Ended up getting handicapped in the basement because they said it was sold out. I booked with lots of availability. Not happy with the room. The staff something about only booking for one night? Not sure if I will book again.

10

Shawn

May 27, 2025

·

Stayed 1 night

Very convenient to location and rooms were very clean

10

Marleny

May 30, 2025

·

Stayed 6 nights

Good location and very clean

6

Crystal

Jul 7, 2024

·

Stayed 1 night

There were roaches in the room. Very unsatisfied with the price we paid

4

Karla

Oct 1, 2025

·

Stayed 1 night

Fist floor seems desolate… I don’t know what’s going on there but it was frightening. I stayed on the second floor. My room smelled like other peoples body odor, musky and felt damp. AC worked but turned off frequently and just made the room feel more humid. The room was tolerable, but I probably won’t be staying there again.

6

Masha

Jun 1, 2025

·

Stayed 1 night

The property is run down. Weird smells. One slow elevator. The phone in the room didn't work. At check-in, the service was super friendly and helpful, but later, when our toilet backed up, the person at the front desk offered to give me a plunger

10

Bill

Oct 11, 2025

·

Stayed 7 nights

The room was clean. The bed was comfortable. It wasn't loud. It worked for me for a weeklong solo hiking trip. Located downtown so youve got all the shopping/eating/drinking within a few blocks. I would stay again!

4

David

Nov 16, 2025

·

Stayed 1 night

Very dirty, cigarette odors, trash everywhere

10

Juliana

Mar 25, 2025

·

Stayed 1 night

It seems and looks clean.

10

Linda

Aug 16, 2025

·

Stayed 2 nights

Hotel is in walking distance to downtown and short drive to attractions. Clean, comfortable bed, and friendly staff. Highly recommend getting the vouchers for breakfast. Great selection and service. Will definitely stay here again next time we visit Asheville.

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Rooms

Beds are generally comfortable, but rooms feel dated with small bathrooms and limited outlets. Noise can carry from hallways or the nearby highway, and some rooms face unappealing roof views.

Related guest reviews

6

Elizabeth

Jun 22, 2025

·

Stayed 2 nights

Th bathrooms are small and crowded and the fixtures were for kitchens.

6

Thomas

Aug 15, 2024

·

Stayed 1 night

Very loud, noisy stay, a/c very loud, old building, ok location

6

Martha

Mar 17, 2025

·

Stayed 1 night

Wires hanging off of the roof into our window. I have pictures from inside and outside. Let the desk person k own and they said that’s not good and that they would alert maintenance. Nothing was done.

8

Jennifer

Feb 19, 2024

·

Stayed 4 nights

We had a room on the 3rd floor that looked straight onto a roof. I felt like I was in a basement apartment in college. The decor, furniture, and lighting are outdated. The bathroom is tiny. On the plus side: easy parking, dining option - the Chop House and Bar is good, it is really close to downtown (2-3 blocks) with lots of restaurants, breweries, and retail, etc. The BEST thing about this place is its people. They are so kind and accommodating. Everyone had a smile on their faces. It’s not the Ritz, but overall it was a nice four night stay.

8

Luis

Dec 20, 2023

·

Stayed 2 nights

It was good , bed not to comfort but for a couple of days was acceptable

8

Patrick

May 10, 2025

·

Stayed 3 nights

Affordable, centrally located, great parking, no room controls for temperature - 24 hour a day devastatingly loud fan in room sounded like an airport. Lots of other guests say this too

4

Martha

Mar 16, 2025

·

Stayed 2 nights

There were wires hanging outside our window. Our view was overlooking the roof of the kitchen. I told the front desk and they said that wasn’t good and rhey would let maintenance know about it. Nothing was done.

8

Tuula

Nov 26, 2023

·

Stayed 2 nights

Comfortable beds

8

Robert

Oct 20, 2025

·

Stayed 2 nights

The door connecting to the room next door was so hollow that we could hear every sound coming from our neighbors. Other than that, we found our beds to be extremely comfortable. The location was great for a very competitive rate.

6

Tammy

Mar 27, 2024

·

Stayed 3 nights

my room was on highway aside. the traffic was loud! the walls are thin. the tv in the next room could be heard loudly in my room. the staff was amazing!

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Service

Service is widely praised as friendly and accommodating, with several standout front-desk and bar staff mentioned. A few guests reported poor management interactions or slow follow-up on maintenance issues.

Related guest reviews

10

Deborah

Jun 6, 2025

·

Stayed 1 night

The receptionist was very efficient and clear in her instructions. Very welcoming!

10

Evelyn A

Jun 30, 2024

·

Stayed 4 nights

Jenn and Leslie were rock stars! They had a recommended restaurants sheet that was very helpfu, because Asheville is foodie town. The bartender was great - she had a fun attitude and helped set us up on the patio. What a fun place to stay. Leslie was extremely empathetic and helpful when we needed to leave a day early for family reasons. Couldn’t have been nicer. He made sure our Bonvoy points were added as well. Thank you so much!

8

Kathleen

Sep 9, 2025

·

Stayed 1 night

Everyone on the staff we encountered was wonderful - very warm and professional, from Jenn at the front desk to the serving team in the restaurant to Billy in maintenance. The free water is a nice touch. It's located in a quiet part of downtown, just off the interstate but still very walkable to more active areas - parks, shops, restaurants, Friday night drum circle, etc. The hotel is extremely clean and clearly well-tended, though it's pretty dated - maybe early 90s design? Time for an update, but overall we enjoyed our stay and appreciated the great staff and clean environment.

10

Chris

Dec 19, 2025

·

Stayed 2 nights

Fantastic staff, wonderful location and value. My favorite place to stay in Asheville.

10

Martin

Dec 20, 2025

·

Stayed 1 night

Front desk check in was superb! Sincerely. Free parking was the reason why we booked here in addition for the price. That said, staff is great. Thank you!

2

MUKESH

Sep 3, 2023

·

Stayed 2 nights

The hotel clerk refused to accept that breakfast was included in the rate even though I clearly selected it when I booked with Expedia. The manager said that Expedia was a third party and that any issue needs to be taken up with them. I would like Expedia to refund the amount for breakfast on both nights. The hotel's rate are preposterous for a dated eighties type property and rude staff.

10

Patrick

Jul 11, 2024

·

Stayed 1 night

Amazing staff!!

2

Taylor

Jun 26, 2024

·

Stayed 1 night

Avoid at all costs. There is no way this hotel is 3 starts! It is outdated, grimy, smells and all the lighting looks out of a horror movie. And currently their pool is completely drained. And speaking to the manager about it was the most aggressive and impolite conversation I have ever encountered. Absolutely no customer service from Angie Stroupe.

10

Lori

Apr 21, 2025

·

Stayed 2 nights

Had a wonderful stay, very nice hotel only problem we had was with woman that checked us in, also if hotels in downtown area will not let people from the asheville area stay in hotel then that should be posted on website. We just moved here and haven't found a permanent residence yet bc we travel for work the woman at front desk was saying hotels in downtown area do not let locals stay in there hotels I had already paid and reserved room so they let us stay but to me it was ridiculous and lady at front desk was really rude about it. I went there with husband to get away for Easter weekend, go out and visit shops and stuff in town something really haven't gotten to do since came here, apparently they only want tourists there but we spent money and did same things a tourist would do. I was just really surprised she acted that way especially after the flood this town went thru and so many people losing their homes and everything.

2

Danielle

Jul 29, 2025

·

Stayed 4 nights

HORRIFIC & HEALTH HAZARD! To start, credit card was authorized for a higher amount than when booked through Expedia, not including the incidentals charge which was a separate charge. Stayed 4 nights, with 3 room changes. First room, no hot water at all. Second room, the AC wasn’t working & maintenance refused to come fix it until the next day. Our room was hot, humid & smelly. The furniture, sheets, towels & all our clothes were damp, wet & beginning to smell. We had to sleep in this unhealthy condition because the hotel was booked & couldn’t give us a new room & maintenance never showed. After finally speaking with the “regional director of operations” who happened to be on property the next day, we got moved to a third room. This one was infested with flies. We stopped counting after we killed 23 of them. The “regional director of operations” advised he’d comp our stay for all the inconveniences when he moved us into the third room, but upon checkout not surprisingly he said that he never promised that. He immediately refused to listen to the report of the flies in the new room, or even acknowledge there were any problems with our experience at all. He was rude, aggressive, combative & unprofessional with his raised voice & theatrics storming around the front desk. DO NOT STAY AT THIS HOTEL! It is literally a health hazard & the person who says he’s in charge refuses to do anything about it, or compensate people for the disgusting experience.

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Location

Widely praised for being within easy walking distance of downtown restaurants, shops, and the Harrah’s Cherokee Center. A few guests noted highway noise and occasional discomfort with the surrounding area at night.

Related guest reviews

10

Dona

Sep 15, 2025

·

Stayed 1 night

Excellent choice when staying in downtown Asheville. Clean and quiet. Appreciated the complementary parking in their surface lot - no need to navigate a parking garage. Can walk to all that downtown Asheville has to offer. Would stay again.

10

Jesse

May 26, 2025

·

Stayed 3 nights

Great close proximity to downtown Asheville!

10

Leandro

May 21, 2025

·

Stayed 1 night

The hotel is very old and outdated. The ambiance around seemed a bit unsafe to be out at night there was a lot of homeless just walking across the parking lot. Also as I was walking my dog there was a prostitute posted in the back entrance of the hotel. Obviously for the price you’re not going to get a 5 star hotel but I wouldn’t recommend this for a family stay.

10

Melvin

Jun 3, 2024

·

Stayed 1 night

This is an excellent hotel. Easy parking out front, easy walk to downtown Asheville, typical Sheraton style and service. Rooms are large, clean, staff is great

10

Francis J.

Sep 9, 2023

·

Stayed 1 night

It was right at the end of Market Street in downtown Asheville. So you were in walking distance to a lot of shops and restaurants.

8

Jerome

Aug 24, 2023

·

Stayed 5 nights

Room (on the pool side) was quiet and comfortable. Front desk staff was friendly and helpful. Hose cleaning was impeccable. Easy walk to downtown restaurants and shops. Front desk area could use an upgrade, it's more like a mom and pop hotel than a Marriott. Hallways could also be refreshed. Somewhat institutional. But the room was great. Immediate two blocks around the hotel had some unsheltered folk, felt a bit unsafe at night.

8

Jonathan

Jun 30, 2025

·

Stayed 1 night

Great hotel within walking distance of downtown Asheville.

8

Lynn

May 17, 2025

·

Stayed 2 nights

This hotel is in a great location. It's close to all of the downtown restaurants and shops. It has a free, large parking lot which was important to us because we were traveling in an oversized vehicle.

8

Mark

Aug 23, 2024

·

Stayed 1 night

Nice location within the mountains of Asheville. Overnighter was quiet and loved the walking distance to all shops, restaurants, and attractions.

10

Michael

May 8, 2025

·

Stayed 2 nights

We had a nice stay. The staff were all very nice. It was easy to walk downtown for food, drinks, and entertainment.

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Dining

Breakfast and the on-site restaurant receive mixed reviews: many enjoyed hot, tasty options and friendly service, while others found food quality or staffing lacking and prices disappointing. Breakfast is frequently not included in the room rate.

Related guest reviews

6

Thaddaeus

Dec 14, 2025

·

Stayed 1 night

The breakfast was hot and fresh and the service was excellent. The room temp was somewhat hard to control. I was greeted by a very friendly and accommodating staff.

10

Robin

Jun 28, 2024

·

Stayed 3 nights

Our breakfast was one of the best I’ve had in a hotel. The front desk people were very friendly and helpful. There was a nice bar for an evening cocktail after coming in from a day of exploring. We walked everywhere from the hotel and never had to use an Uber or our car once. We stayed for 3 lovely nights and will definitely return to this hotel when we return this way again.

8

LEO

Apr 18, 2023

·

Stayed 3 nights

Personnel were very helpful and friendly, especially KJ. She was the best. The attached Restaurant, "Cook Shop" FAILED miserably. We ate dinner there once and would never go back again. Service was OK but the food was horrible. I ordered Chicken Marsala and it was presented in a cream sauce. I've had his dish all over America and it was NEVER served in this fashion. I ordered broccoli and it came covered in cheese. I'm diabetic and can't eat cheese. We also ordered fried mushrooms that came out like marbles. COMPLETELY over cooked and 5 times as much breading as mushrooms. The hotel is fine and friendly but the restaurant food and bar needs to be overhauled. BTW, the bartender didn't even know how to make a Bloody Mary as well. Something needs to be done there.

10

mary

Jul 23, 2025

·

Stayed 1 night

Very clean, comfortable bed. Nice breakfast.

8

Lillian

Aug 25, 2025

·

Stayed 1 night

The property is old. Could use a face lift. Staff are as very nice. Great location. Cost of breakfast was disappointing

4

Christy

Jul 27, 2023

·

Stayed 1 night

The hotel was clean and very well located, but the restaurant was so bad, we thought we might be on candid camera. They don’t serve coffee for breakfast. And the hotel was out of all but decaf! On a Sunday morning.

10

Jeremy

Apr 10, 2023

·

Stayed 1 night

Super friendly staff, great location walking downtown, fantastic full breakfast and free parking included

8

Byron

Apr 4, 2023

·

Stayed 3 nights

Location was very good. Food was below standard. Overall, was an ok place to stay.

8

paul

Jun 15, 2025

·

Stayed 1 night

Quality stay,Was not im formed of the breakfast option breakfast was pay as you go. Big disappointment,can’t remember a n accommodation charged $17 a plate customary it was a more modest free serving.

10

Jordan

Aug 24, 2024

·

Stayed 1 night

Very convenient location. Competitively priced. Nice enough rooms. Very friendly staff. Best hotel breakfast, by far. This will be our go-to the next time we need to stay overnight in Asheville.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $131	2 $127	3 $121	4 $131	5 $141	6 $208	7 $208
8 $121	9 $122	10 $133	11 $127	12 $142	13 $207	14 $207
15 $182	16 $122	17 $112	18 $116	19 $122	20 $113	21 $113
22 $97	23 $102	24 $102	25 $125	26 $187	27 $101	28 $100
29 $100	30 $109

Four Points by Sheraton Asheville Downtown

Prices for Four Points by Sheraton Asheville Downtown

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed

Room, 2 Queen Beds (Mobility Hearing Accessible, Tub)

Room, 1 King Bed (Mobility Hearing Access, Roll-In Shower)

Room, 2 Queen Beds

Room, 1 King Bed (Mobility Hearing Accessible, Tub)

Room, 2 Queen Beds (Mobility Hearing Access, Roll-In Shower)

Guest reviews of Four Points by Sheraton Asheville Downtown

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Four Points by Sheraton Asheville Downtown

Prices for upcoming dates

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25	26	27	28	29	30	31 $157