Name: The County Hotel
Address: 9 Botchergate, Carlisle, England, United Kingdom, Carlisle, Cumbria, GB
Price range: US$57–US$181 per night
Rating: 7.1

What guests think

The County Hotel is a budget-friendly, very central base near Carlisle’s station, with many guests praising the friendly staff, decent breakfast, and good value, while repeatedly noting dated interiors, creaky floors, and frequent street noise from surrounding nightlife.

Rooms vary: some are spacious with comfortable beds, but others suffer from heat, limited ventilation, and inconsistent Wi-Fi, and several reviewers mention maintenance issues such as worn fittings or showers not working properly. Cleanliness feedback is mixed, ranging from spotless stays to reports of stained carpets, musty smells, and bathrooms needing deeper cleaning. On-site parking behind the hotel is handy yet limited and tricky to find, and the small lift can be unreliable. Expect a no-frills, city-centre stay that prioritises value and location over polish.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site parking behind the hotel is convenient but limited and hard to find, and the small lift is present but sometimes out of order or temperamental.

Related guest reviews

8

C

9 Oct 2024

·

Stayed 1 night

It's an old building so yes you guessed it some things in there may well be old! Consider the Premier Inn and other hotels in the area were around double the price then this place offered good value for money and is very central and convenient, free parking too which is a bonus.

6

Jeff

13 Nov 2025

·

Stayed 1 night

Parking is no longer free but still reasonable Able to connect wifi to ipad and phone but not laptops.

6

Robert

26 Sept 2025

·

Stayed 1 night

Good location near the train station. Walking distance to many places of interest, restaurants and shops. Lift was fairly dodgy but it seems there are plans afoot to replace it. Room was a little run down but beds were OK and shower was hot.

6

Alan

1 Sept 2023

·

Stayed 1 night

My hotel room was the a long way from reception which was not a problem. However, in my opinion they should put signs for the direction to reception. Car park was very limited.

10

Ian

2 Oct 2024

·

Stayed 1 night

As nice hotel just outside the railway station and on the A6 main road into Carlisle it was easy to find. Instructions for finding the car park would help.

6

Alan

7 Jun 2025

·

Stayed 1 night

Ideal location with parking. Fine for a overnight stay. Decent breakfast.

8

Margaret

9 May 2024

·

Stayed 1 night

Close to where I wanted to go. Receptionist gave excellent directions to manoeuvre the back streets to get to the parking behind the hotel.

8

David

29 Sept 2025

·

Stayed 4 nights

Overall a pleasant stay. Ideally located for town and a two-minute walk to the station (which was my primary reason for choosing the County Hotel) - there is also a sizable car park to the rear. I did get a cheap deal, so wasn't expecting a large room, but i was placed on the back of the building where im informed that it would be quieter. Due to the location, it does get a bit loud on the weekend evening with a couple of guests returning from their adventures quite late so bear this in mind if you're after a quiet night. The general decour away from the reception area is a little dated, but it is clean, the beds are comfortable and the shower is hot. Staff are all really polite and helpful with local knowledge. Breakfast is also quite good with a selection of hot food cerials and pastries. I'd happily stay here again.

8

James

5 Mar 2025

·

Stayed 2 nights

Bearing ion mind that is a 2 star hotel and exceptionally well priced, I would say my stay was closer to 3 stars than 2. The lift was not working on arrival and I had to climb to the 3rd floor with my suitcase and backpack. I have a major health issue and this was tough. The hotel is generally run down and shabby, but the staff are pleasant and the breakfast was excellent. Housekeeping was quite poor and only the bare minimum was done. The room was comfortable and there was plenty of tea, coffe milk, etc.

6

Andrew

12 Oct 2024

·

Stayed 1 night

parking is not obvious/ easy to find - we needed to be talked in by an excellent patient receptionist. very small grassy corner of the car park behind some skips was the only place our dog wanted to 'go'. breakfast was OK, thankfully freshly cooked rather than under heaters. the hotel must have been very grand back in the day, city centre location. hence very loud youths until well after midnight, and this was a midweek stay. after years of going past Carlisle on the M6, I finally found out it's west rather than east of the motorway! probably wouldn't return.

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Cleanliness

Feedback is mixed: some guests found rooms spotless, while others reported stained carpets, musty or smoky odours, and bathrooms needing a deeper clean.

Related guest reviews

4

Amanda

26 Oct 2023

·

Stayed 1 night

First room was dirty, smelled of smoke and body odour, and the carpet was filthy Moved to another which was only slightly better but I didn’t risk taking a shower (only stayed one night). Breakfast was poor - scrambled egg was swimming in water, hash browns were soggy and undercooked. The location of this hotel was good, but it meant it was very noisy (needs double/secondary glazing) but overall the hotel is dated, tired and needs a complete refresh.

2

Richard

16 Apr 2025

·

Stayed 1 night

Room stank of stale tobacco, dirty, stained carpets, stained chair, stained and broken lamp, even the tv remote was broken. iron shaped burns on carpet, dirt build up in areas on shower toilet not fitting wall, reception smelled, generally needs a refurb.

2

Gareth

20 Jun 2024

·

Stayed 1 night

Dirty! Bathroom was filthy, dust everywhere, not nice!

6

Darren

20 Feb 2025

·

Stayed 1 night

The hotel was so outdated the carpet was old and sticky the beds had stains on them . The best thing about it was the location and the parking …

6

Tony

28 Jul 2023

·

Stayed 2 nights

Oh such a shame that the bathroom was just filthy because great location for what we needed. Staff really great and a great building. I asked for another room and was promptly given a key to another. However, new room had equally filthy bathroom but on a larger scale. Decided to stay in original room.

8

David

21 Aug 2025

·

Stayed 1 night

Hotel is clean, just looking tired, staff are very friendly and its value for the money

6

Aaron

13 Nov 2024

·

Stayed 3 nights

The property was okay for a very short stay but the room wasn’t clean and it was very dated.

10

Douglas

27 Dec 2025

·

Stayed 4 nights

Rooms were very clean. staff very helpfull and friendly. Only downside was the floorboards very noisy especially at night. But overall a great time away.

4

Caroline

27 Oct 2024

·

Stayed 2 nights

Room temperature to hot. Noise from outside. Bathroom bad condition. No positive's

10

Christina

31 Dec 2025

·

Stayed 2 nights

Bit old fashioned but spotless clean and staff were very nice plus got room for really good price,will definitely be back.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally dated with creaky floors and exposure to late-night street noise; temperature control and ventilation can be challenging, and Wi‑Fi reliability varies. Some rooms are spacious with comfortable beds, but maintenance issues do occur.

Related guest reviews

4

Thomas

26 Jul 2024

·

Stayed 3 nights

Staff excellent.Room 124 in need of an upgrade bathroom like a black hole . Breakfast excellent.

10

peter

15 Apr 2025

·

Stayed 1 night

Friendly staff in a city centre hotel. It was clean, good breakfast. I was happy with the room. The car park was right behind the hotel and took me a while to find it amongst other private car parks. The wifi was a touch tempermental at times.

6

Ella

11 Nov 2025

·

Stayed 2 nights

The room was a good size and clean, but very worn, and our double bed was 2 singles pushed together.

6

Wendy

28 Sept 2025

·

Stayed 2 nights

The Location is good , but would not recommend as when arrived to our room was welcomed with earplugs on the bed to which as a 62 year old did not like banging music till 2am in what was a very small room (309) , dressing table with a tv on it and teas making facilities in front of the mirror. Only one bedside cabinet which having to lean to the floor to reach a glass in the night not recommended. The bathroom was very close to the end of the bed and as you open the door virtually trip over the toilet. Toilet roll had been wet at some point then dried and put on the holder. Breakfast was a choice but if you go down on the later timescale only get what is left. No fresh orange only apple juice. The tea flask had been watered down it was very weak. The room was nothing like what was advertised on the website.

6

Jamie

29 Aug 2025

·

Stayed 1 night

This hotel is in the center of the city so some noise is to be expected, but it was unbelievably loud. Much of that was because it was too hot so windows had to be open to balance the heating system. Definitely run down and in need of updating. Served what I needed which was a bed for the night but wasn't the most comfortable experience

6

John

10 Jul 2025

·

Stayed 1 night

Good value sized room. Hotel is tired and in need of some TLC. No AC meaning room was very room.

8

ERRICOS ALEXANDROS

12 Feb 2025

·

Stayed 4 nights

everything was good except for poor reception and wifi wasn't good

10

Jeff

23 May 2025

·

Stayed 2 nights

Room size was impressive but that it didn’t have a way of properly cooling the room, other then an oscillating fan (thanks very much for that)

6

Keith

18 Nov 2025

·

Stayed 1 night

Adequate for one night for a business trip. Rooms need refurbishing.

6

Les

28 Oct 2024

·

Stayed 1 night

Whilst we had the largest room in the hotel, it was certainly not well planned nor furnished. It was impossible to obtain a reasonable temperature for the shower. The floor was quite simply the noisest I had ever been in, my walk from the bed to the bathroom in the early hours woke my wife up. The plated breakfast was fine and next door to one of the finest examples of tiled ceilings and fireplaces I have ever seen, well worthy of the National Trust let alone a hotel. Difficult to locate the parking but at least it was free.

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Service

Staff are widely described as friendly and helpful, with swift check‑in and problem solving, though a few guests encountered indifferent service or lapses in housekeeping.

Related guest reviews

8

Garry

12 Dec 2025

·

Stayed 1 night

Helpful and efficient staff, room was clean enough and ideal for one night close to the station - would stay again for sure.

10

Marc

24 Sept 2024

·

Stayed 1 night

I regulary stay at the County hotel when passing through Carlisle as it is located in the city centre, offers free parking and the staff could not be more helpful, Bryony on reception is a credit to the hotel team Would recomend the County hotel to any traveller

8

Bruce

29 Nov 2025

·

Stayed 1 night

Clean room, helpful staff, good location, fab breakfast- thank you

10

sue

24 Dec 2025

·

Stayed 3 nights

Reception staff excellent

10

Karen

27 Feb 2025

·

Stayed 2 nights

It wasn't the hotel's problem that the lift broke down but we had to cancel last night and come home early. They dealt with everything fantastically and we will be back. Enjoyed our night stay and will be back soon.

4

william

16 Dec 2025

·

Stayed 3 nights

We stay in this hotel more than 3 times a year. But unfortunately this was not very pleasant, we had a 3 night stay and no one looked in our room once. We had to ask at reception for toilet rolls and tea/coffee. We also had someone downstairs smoking in their room and the smell was coming up the vents, I know this is not the fault of the hotel. but on our last day we got up at 0600 and left the hotel as he smell was intolerable. We will be back later in the new year and hope we dont have the same experiences.

10

Anthony

18 Dec 2025

·

Stayed 1 night

Friendly staff Parking is now charged for (was free when we booked) Rooms need some tlc but good value for money and great central location

6

Christopher

13 May 2024

·

Stayed 2 nights

Having asked for a high floor away from the stairs, a rude and disinterested receptionist put us on the first floor right next to the steps. The Receptionist (Eastern European from her language), was too busy talking to people she knew, in that language, just so not interested in what she was doing, nor to my pre arrival request of some time. The room was noisy and others in our party complaining about the noise from the street. Just didn't feel welcome at all.

8

David

9 Nov 2025

·

Stayed 2 nights

Staff lovely

4

Mark

18 Dec 2025

·

Stayed 1 night

The hotel generally is good and have stayed before with no problems, however the man on the front desk was less than interested, after I asked for assistance did not hear from him again even when I walked past the reception desk.

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AI-generated summary based on recent guest reviews

Location

Very central location opposite/near the train station, with easy access to shops, pubs and restaurants. The lively nightlife nearby can affect quietness for front‑facing rooms.

Related guest reviews

10

David

24 Aug 2025

·

Stayed 1 night

Great place to stay, close to the rail station and many restaurants and shops.

10

Dawn

11 Jul 2025

·

Stayed 2 nights

Fantastic location for Train Station, serious shopping, dinning & Drinks

8

David

15 Dec 2025

·

Stayed 1 night

Good location in Carlisle city centre. On Botchergate which features many pubs, including two Wetherspoons.

8

Bryan

30 Mar 2025

·

Stayed 1 night

Great location, central to the lively city centre and on the doorstep of the railway station. Although there's a busy night-time economy all around the hotel, we didn't experience and noise disturbance.

10

Catherine

18 Jun 2023

·

Stayed 1 night

Really cebtral for train station and lots of eating and drinking options within short walking distance.

8

ed

10 Sept 2025

·

Stayed 1 night

Very central

8

Richard

17 Sept 2024

·

Stayed 2 nights

The County Hotel is very conveniently positioned for the railway station and has its own car park which is free to guests. It is surrounded by eating places from fish and chips to a very good Chinese buffet restaurant. There is plenty of nightlife too. Our room was a large family room for 3 adults at the rear of the hotel so was relatively quiet and comfortable. There is a lift to all 3 floors but some corridors and even rooms have steps in them so make enquiries about access if you have mobility issues. We have stayed here before and would be happy to stay here again in the future.

10

Jeff

12 Apr 2025

·

Stayed 1 night

Value for money hotel close to the train station, shops, bars and restaurants. Free WiFi and free onsite parking. I've already booked to stay again in two weeks.

10

Didier

28 Aug 2025

·

Stayed 1 night

Lovely room and it just few minutes walk from Carsile Station.

10

Catherine

14 Aug 2024

·

Stayed 1 night

Great location opposite train station close to shops restaurants and bars.

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Dining

Breakfast is commonly praised for quality and variety, though service and availability can be inconsistent at times and evening dining may be limited.

Related guest reviews

8

Bruce

29 Nov 2025

·

Stayed 1 night

Clean room, helpful staff, good location, fab breakfast- thank you

8

Gary

26 Aug 2024

·

Stayed 1 night

We was unhappy with the fact we paid for breakfast as on Expedia it says daily from 7am but on arrival the staff said on a weekend its from 8am. We couldnt do breakfast at this time as we needed to leave and couldnt get a refund from the hotel as they said to take it up with Expedia.

10

Mike

30 Jul 2023

·

Stayed 1 night

It was what you paid for. Done the job. Breakfast was very tasty. Very low pressure on cold water in room.

6

Keith

30 Apr 2025

·

Stayed 1 night

Although advertised as free parking it was only after I booked that I received an email advising that it was on a first come basis. As a result I had to use paid parking. Room was in need of renovation. Sink didn’t drain. Very good breakfast made up for other things.

8

stephen

21 Aug 2025

·

Stayed 1 night

No fuss hotel. Clean and tidy. Staff polite and helpful. Great location in town. Breakfast could be better with more staf. Food decent though. I would use this hotel again.

10

Dave

20 Sept 2023

·

Stayed 1 night

Two minutes from the rail station and one minute from a Wetherspoons. The breakfast was substantial and set you up for the day

8

David

29 Aug 2025

·

Stayed 1 night

Lovely spacious room Excellent breakfast Friendly staff Large hotel but was quiet despite being centre of city Clean room but scuffed and areas of update. For price very pleased

8

colin

23 Mar 2025

·

Stayed 1 night

Hotel is close to Railway Station & Shopping Centre Breakfast non buffet today Sunday, due to a technological problem, I should asked for more, so I got extra cereal to compensate.

8

Barbara

15 Aug 2023

·

Stayed 4 nights

one member of staff on all day to do everything we had one evening meal not very good but there was only one staff on and she had to do reception as well as food not her fault

8

Susan

6 Sept 2025

·

Stayed 1 night

Hotel had beautiful architecture but was tired and worn. Staff were friendly and helpful. Breakfast was excellent and good value. All in all a good one night stay.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$43
February	US$48
March	US$52
April	US$67
May	US$74
June	US$75
July	US$77
August	US$76
September	US$71
October	US$68
November	US$65
December	US$51

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4 $96	5 $114
6 $68	7 $104	8 $106	9 $127	10 $89	11 $81	12 $181
13 $63	14 $73	15 $72	16 $73	17 $75	18 $80	19 $148
20 $64	21 $74	22 $72	23 $64	24 $64	25 $73	26 $133
27 $63	28 $64	29 $63	30 $72

Su	Mo	Tu	We	Th	Fr	Sa
				1 $73	2 $92	3 $105
4 $62	5 $69	6 $69	7 $73	8 $69	9 $86	10 $117
11 $74	12 $69	13 $77	14 $69	15 $69	16 $84	17 $86
18 $57	19 $69	20 $69	21 $69	22 $69	23 $95	24 $96
25 $59	26 $69	27 $69	28 $69	29 $69	30 $69	31 $96

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Monthly average prices

About this property

Location

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Good

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What guests think

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