Name: Carlisle Station Hotel, Sure Hotel Collection by BW
Address: Court Square, Carlisle, England, United Kingdom, Carlisle, Cumbria, GB
Price range: US$66–US$218 per night
Rating: 7.68

What guests think

At Carlisle Station Hotel, Sure Hotel Collection by BW, travellers praise the central location beside the station and consistently friendly staff, while experiences vary due to external noise at times and differences in room condition and comfort across stays.

Rooms are often spacious, but decor and bathrooms feel dated, and some report maintenance issues or hot, stuffy temperatures. Breakfast receives regular praise, though evening meals are frequently unavailable and a few guests faced buffet or bar service hiccups. A practical choice for short, good-value stays close to transport.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Bar and lounge areas are pleasant, and there is a lift. Parking is adjacent but paid (about £12) and can feel limited or awkward to access; an eco towel-swap promotion offers a free drink.

Related guest reviews

10

James

1 Apr 2025

·

Stayed 1 night

the old style building was very nice staff really very good bar excellent bar staff very friendly

8

Aileen

22 Mar 2024

·

Stayed 4 nights

Restaurant closed. No explanation given. Breakfast very good standard.

8

SHIRLEY

3 Nov 2025

·

Stayed 1 night

Great staff. Parking £12 for 24hrs

10

walter

16 Mar 2024

·

Stayed 2 nights

lift unreliable

10

Jeff

29 Mar 2025

·

Stayed 1 night

Good value hotel right next to the train station, paid parking available locally. I stayed two nights and the hotel offered me a free drink at the bar if i didn't want housekeeping. I was glad to accept.

8

David

18 Nov 2023

·

Stayed 1 night

Good modern eating and bar areas, Some sign of the age of the building but just from the outside rear, visible when walking to the car park

8

A Paul

30 Aug 2025

·

Stayed 1 night

Hotel good £12 to park

6

Lewis

20 Aug 2023

·

Stayed 1 night

Great location for station and nightlife. Hotel staff are fantastic and professional. Hotel is a little dated (old bathrooms etc), I would say 3* but with some investment this place could be fantastic. You can tell some money has been spent with carpeting and general maintenance. Convenient car park adjacent.

10

Stephen

7 Aug 2023

·

Stayed 1 night

All good. The parking is slightly odd. It’s at the back of the hotel down an alley. Whilst a sign is clear in daylight at 2300 it’s obscure I’m afraid. The hel and breakfast are great as is the parking just the direction signs

8

Sharon Lesley

2 Jun 2023

·

Stayed 4 nights

Handily located in the heart of Carlisle with friendly, helpful staff. A bar fridge in the room would have been useful. Hotel parking is limited and expensive, but more affordable options are within walking distance

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Cleanliness

Many guests found rooms and public areas clean, but others reported dirty or musty rooms, worn carpets, and occasional mold or dust. Overall cleanliness feels inconsistent across rooms.

Related guest reviews

10

Keith

2 Sept 2025

·

Stayed 2 nights

A very clean and tidy room in an excellent location.

4

alice

20 May 2025

·

Stayed 3 nights

Staff we're very friendly and helpful. Room was dirty,old and extremely warm. Room had stains on walls and ceiling. Headboard had never been cleaned. Bathroom was mix 70s style and colour very worn bath and antique shower

4

sean

9 Jul 2023

·

Stayed 1 night

While the service was good and very friendly the cleanliness was very poor.

4

JOHN

1 Dec 2022

·

Stayed 1 night

the hotel is dated, the room they gave me wasn't adequate, sheets on the bed wasn't 100% clean, tied and dirty, had to change the room. taps had no heads on, bathroom suite was from the 1970s

8

Nathan

4 Dec 2024

·

Stayed 2 nights

Stayed here for two nights. And it met all my needs. Bed was super comfy and the room was cleaned to a high standard. There's only three things that would have made it better. 1) The shower didn't produce and hot water. 2) The Hairdryer didn't work. 3) The club music from other venues could be heard so clearly on a Saturday night until 2am, but I understant that can't be changed and didn't entierly put me off.

6

maymay

18 Jan 2025

·

Stayed 1 night

carpet was dirty. there is a strong smell in the room. front desk is cold

2

Chris

17 May 2025

·

Stayed 1 night

Room dirty, very old and mouldy bathroom, train station and pubs loud until the early hours

10

Lynn

16 Jul 2025

·

Stayed 3 nights

Lovely hotel with friendly staff , the first thing that I noticed was the entrance looking down , it looked amazingly clean and welcoming. The lift was on the left side soon as you walk in which makes it easier to locate , our room was clean and has comfortable beds and was very roomy , the bathroom was spacious and clean , the staff that clean the rooms do an amazing job , we had a lovely stay and will definitely stay again .

10

Elaine

21 Nov 2025

·

Stayed 1 night

Large clean room , friendly staff

10

Lesley

29 Nov 2025

·

Stayed 1 night

Very friendly staff; very welcoming at check in and were helpful when we asked to leave our cases/bags after check out. The room was clean (3rd floor) and had everything we needed. The bathroom was a tad dated but obviously due to the age of the hotel. We stayed mid week so no problems with noise etc. The hotel is ideally sited within 2 min walk from the station. Would definitely stay here again.

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Rooms

Rooms are often spacious and functional, but decor and bathrooms are dated with some maintenance issues (weak or lukewarm showers, low shower heads, or older fixtures), and temperatures can feel hot or stuffy. Noise from nearby nightlife, bins, taxi ranks, or station announcements affects some rooms, though others report quiet stays.

Related guest reviews

8

Chantelle

12 Aug 2025

·

Stayed 1 night

Convenient hotel right next to the station. Staff were very helpful - check-in was quick and easy, and breakfast was good. I was only there for 1 night - arrived late and left early. Mattress in my room was very soft - would have preferred something a bit firmer. Rooms were quiet, but were very dated and could do with some TLC.

8

Chris

3 Aug 2025

·

Stayed 2 nights

Hotel rooms need modernising

4

Jamie

23 May 2023

·

Stayed 1 night

Single room on the top floor. 306 I believe. - you can only get under the shower head if you are below 5ft tall. I’m 6’2. - you hear every word of the tannoy from the train station next door from 6am onwards. Good wake up call if you want to be up that early, I don’t.

6

Angella

29 Nov 2025

·

Stayed 1 night

Hotel bathrooms need refurb really neglected with patching up Bed very uncomfortable two mattresses zipped together to form a double bed but both significant different heights. Kept waking up as it feels as though about to fall off bed as you go from one level to another. Won’t use again

8

Rhonda

18 Jul 2025

·

Stayed 2 nights

It was right next to the railway station. The staff were very professional and personable, the breakfast was good. The room was large but hot, stuffy and a little dusty.

6

Amjad

31 Jul 2024

·

Stayed 2 nights

Decent place for a stop over, right next to railway station. Plenty of food options and shopping area is literally 5 mins walk. Sleep quality is okay, bathroom small and manageable, did not try the food. Easy check-in, checkout. No air-conditioning as it is supposed to be cold all the time but unfortunately felt the heat during the stay.

2

Mark

6 Sept 2025

·

Stayed 4 nights

Great and friendly staff, nice bar. The Saturday night - the nosiest room I have ever stayed in - right next to night clubs - constant and very loud noise until 3.00-4.00 in the evening - sleep impossible.

4

Ben

25 Mar 2025

·

Stayed 2 nights

very tired room and hotel, bed was 2 singles pushed together. Bathroom was from the 80s and water pressure was like a watering can

6

Agnes

15 Sept 2025

·

Stayed 1 night

Reasonable price Centrally located Sleep not great Pillows not comfortable too hard both types Dray barrel change clanging early hours for two hours

8

Karen

27 Aug 2024

·

Stayed 1 night

The room was a good size and was very functional, although I couldn't get the shower to run hot water, but the bath would, so a bath it was. A little bit noisey but not bad. Bed was a bit hard. Great location.

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Service

Staff are widely described as friendly, helpful and efficient, with smooth check-in and willingness to assist. A few guests mention slow responses or brusque interactions.

Related guest reviews

8

Chantelle

12 Aug 2025

·

Stayed 1 night

Convenient hotel right next to the station. Staff were very helpful - check-in was quick and easy, and breakfast was good. I was only there for 1 night - arrived late and left early. Mattress in my room was very soft - would have preferred something a bit firmer. Rooms were quiet, but were very dated and could do with some TLC.

10

Clive

29 Feb 2024

·

Stayed 1 night

Staff were brilliant yet again, given early check in, breakfast was fine.

10

Jacqueline

15 Jul 2024

·

Stayed 1 night

Staff is extremely friendly and helpful!

8

Rhonda

18 Jul 2025

·

Stayed 2 nights

It was right next to the railway station. The staff were very professional and personable, the breakfast was good. The room was large but hot, stuffy and a little dusty.

10

Aileen

21 Nov 2025

·

Stayed 1 night

Value for money, very central, quiet, clean. Friebly staff

8

Austin

5 Aug 2024

·

Stayed 1 night

I had recently arrived and went to shop , forgot to take room key and when asked the man at reception if he could tell me what my room number was his reply was ‘no’, I found this extremely rude and not helpful at all.

6

David

6 Oct 2025

·

Stayed 3 nights

This has obviously has money spent on updating since I last stayed here. Was very impressed that they had a promotion about not changing Towels and you get a free drink. Service was just about Average reported TV not working and Window stuck open and nobody dealt with it in three days. Checking out got attitude from reception and when asked to buy was told bar was closed as I was now non guest (by same lady foing my check out.

10

Colin

21 Jul 2025

·

Stayed 1 night

As I was travelling by train the location is perfect. Staff very friendly and helpful.

8

Paul

4 Aug 2025

·

Stayed 1 night

Staff we’re brilliant couldn’t do enough room was spacious and breakfast was nice plus the location is perfect esp next to train station

10

Lesley

29 Nov 2025

·

Stayed 1 night

Very friendly staff; very welcoming at check in and were helpful when we asked to leave our cases/bags after check out. The room was clean (3rd floor) and had everything we needed. The bathroom was a tad dated but obviously due to the age of the hotel. We stayed mid week so no problems with noise etc. The hotel is ideally sited within 2 min walk from the station. Would definitely stay here again.

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Location

Central spot beside Carlisle station and within easy walk of shops and sights. Some guests experienced late-night noise from nearby venues and early-morning activity such as bins or deliveries.

Related guest reviews

10

Graham

31 Aug 2025

·

Stayed 1 night

Great Location

10

karen

2 Jul 2025

·

Stayed 1 night

Very close to the station

10

AMAR A

27 Nov 2025

·

Stayed 1 night

Nice standard basic comfortable a conveniently located hotel. Just outside to Carlisle station, within 10-15 minutes walk to city centre .

8

Paul

24 Aug 2023

·

Stayed 3 nights

Close to train station, plenty of eating/drinking options, friendly staff, good freshly cooked buffet breakfast.

2

Mark

6 Sept 2025

·

Stayed 4 nights

Great and friendly staff, nice bar. The Saturday night - the nosiest room I have ever stayed in - right next to night clubs - constant and very loud noise until 3.00-4.00 in the evening - sleep impossible.

10

James

15 Apr 2025

·

Stayed 1 night

Great hotel in central location for the station and town. Friendly staff in well presented hotel

10

stephen

7 May 2023

·

Stayed 1 night

Close to town centre

8

Margaret

1 Sept 2025

·

Stayed 1 night

Traditional old hotel, very clean and excellent staff. Room was large and comfy bed, breakfast nice choice and plentiful food. Only complaint was that we stayed at weekend and noisy outside until small hours from people gathering at taxi rank nearby hotel entrance.

8

Barrie

31 Oct 2024

·

Stayed 1 night

Useful for town

10

Lesley

29 Nov 2025

·

Stayed 1 night

Very friendly staff; very welcoming at check in and were helpful when we asked to leave our cases/bags after check out. The room was clean (3rd floor) and had everything we needed. The bathroom was a tad dated but obviously due to the age of the hotel. We stayed mid week so no problems with noise etc. The hotel is ideally sited within 2 min walk from the station. Would definitely stay here again.

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Dining

Breakfast is frequently praised for quality and selection. Evening meals are often unavailable, and a few guests noted buffet replenishment or bar drink issues.

Related guest reviews

8

Barbara

18 Sept 2024

·

Stayed 1 night

Hotel well positioned for the station. Comfortable and clean. Breakfast was excellent, a pity they don't do evening meals but the lady on reception said this might be in the pipeline which would be nice as the bar and restaurant very pleasant. Good value one night stay.

8

Julie

8 Dec 2022

·

Stayed 1 night

Reasonably priced and ideal for city centre.The lobby was lovely and the receptionist was very helpful and friendly. The room was acceptable if a little tired. We went to the bar and ordered some drinks,the red wine had been open too long and was off and there was no ice,this may sound picky but when I am paying premium prices for drinks I expect them to be right. Maybe a bit more training for your bar staff would help

8

Paul

24 Aug 2023

·

Stayed 3 nights

Close to train station, plenty of eating/drinking options, friendly staff, good freshly cooked buffet breakfast.

10

Paul

4 Jun 2023

·

Stayed 2 nights

It was next to the railway station, breakfast was very good, and staff were helpful.

8

Aileen

22 Mar 2024

·

Stayed 4 nights

Restaurant closed. No explanation given. Breakfast very good standard.

4

Steve

7 Sept 2025

·

Stayed 1 night

Room adequate but was internal with no view, Bathroom small and had no hot water for shower in evening. Breakfast was buffet style and absolute disaster with staff not refilling food and had to be asked to do so as there were empty trays with nothing to choose from. When they did eventually refill, the bacon and sausage were cold. Very disappointing overall as this was for a birthday treat. :(

10

Amanda

19 Jul 2025

·

Stayed 1 night

The hotel is in a great location, near rail and bus stations. The room was spacious and had hairdryer, iron, ironing board, fan etc. The toiletries provided were lovely. The breakfast was excellent. The staff were friendly and helpful.

8

Margaret

1 Sept 2025

·

Stayed 1 night

Traditional old hotel, very clean and excellent staff. Room was large and comfy bed, breakfast nice choice and plentiful food. Only complaint was that we stayed at weekend and noisy outside until small hours from people gathering at taxi rank nearby hotel entrance.

10

Janet

23 Apr 2024

·

Stayed 1 night

Friendly staff. Lovely breakfast. Ideally situated for the City and train station.

10

Stephen

7 Aug 2023

·

Stayed 1 night

All good. The parking is slightly odd. It’s at the back of the hotel down an alley. Whilst a sign is clear in daylight at 2300 it’s obscure I’m afraid. The hel and breakfast are great as is the parking just the direction signs

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Month	Average price
January	US$57
February	US$67
March	US$70
April	US$88
May	US$90
June	US$92
July	US$94
September	US$95
October	US$82
November	US$80
December	US$63

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5 $162
6 $93	7 $109	8 $104	9 $133	10 $123	11 $98	12 $218
13 $66	14 $77	15 $104	16 $94	17 $87	18 $89	19 $119
20 $77	21 $102	22 $122	23 $116	24 $87	25 $95	26 $106
27 $72	28 $75	29 $86	30 $94

Su	Mo	Tu	We	Th	Fr	Sa
				1 $92	2 $91	3 $151
4 $77	5 $112	6 $106	7 $92	8 $106	9 $91	10 $141
11 $96	12 $106	13 $134	14 $106	15 $104	16 $96	17 $96
18 $75	19 $87	20 $106	21 $106	22 $131	23 $96	24 $112
25 $91	26 $106	27 $116	28 $110	29 $115	30 $102	31 $112

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Monthly average prices

About this property

Location

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Good

Who stays here?

What guests think

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