Name: Holiday Inn Express Exeter East by IHG
Address: Guardian Road, Exeter, England, United Kingdom, Exeter, Devon, GB
Price range: US$62–US$219 per night
Rating: 8.18

What guests think

At Holiday Inn Express Exeter East by IHG, travellers consistently praise the friendly, hardworking staff and convenient location near the M5, park-and-ride and airport, while noting straightforward rooms suited to short stopovers and efficient check-in.

Guests often find rooms clean and comfortable, though decor can feel dated, bedside power points are limited, and some report noise from corridors, traffic or planes. Breakfast is widely appreciated for convenience but can be busy, run low, or feel lukewarm with weak coffee and watered juice; evening dining is basic with occasional long waits and variable quality. Parking is on site but paid and spaces can be tight; the hotel is pet friendly. Overall, expect a practical, well-run stopover with standout service.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are basic: on-site paid parking is common and can be tight; the hotel is pet friendly. The bar and restaurant offer limited choice and can be overpriced, and the lift has been out of service on some stays.

Related guest reviews

8

Roger M

1 Dec 2025

·

Stayed 3 nights

A very pleasant welcome became even better when we found we had been upgraded to a larger room and were given a free drink token. Room was large with a very large bed but there was a marked lack of plug sockets & USB ports. We borrowed an extension lead with several sockets from friends. Breakfast, included in cost, was mediocre at best. Parking in the hotel car park was an extortionate added extra despite a 50% reduction for guests. This was especially extortionate when we returned to the hotel on our first night to find the car park full. They made space for us in the staff car park.

4

tony

22 Apr 2025

·

Stayed 1 night

Beds not comfortable Had to pay for parking

8

Nigel

8 Jul 2025

·

Stayed 1 night

Breakfast ok, nothing special, but stops after 0930. Was late back from a local concert so 10am would be better on a weekday. Parking leaps from 8 hours to 24 hours so most people forced to take 24 hours even if the booking is 3pm to 11am next day. Took one of last 2 parking spaces when late back from concert.

10

Pranav Kumar

23 Apr 2025

·

Stayed 1 night

nice property, but does not include free parking and even for people who drop off its limited to 20 minutes. It is worth knowing about it ahead.

10

C

18 May 2025

·

Stayed 1 night

Hotel was clean and comfortable. Staff really friendly and helpful. My only negative experience relates to parking. Limited space as hotel was full and charging people to park during their stay.

10

Nicola

17 Mar 2024

·

Stayed 1 night

Very dog friendly & a welcome lack provided for the dog which was cute. Clean & comfortable. Basic decor but lovely staff - a very good stay overall.

8

Kate

23 Feb 2024

·

Stayed 2 nights

Guests shouldn’t have to pay for parking given the hotel is on the outskirts of Exeter.

4

D

29 Apr 2023

·

Stayed 1 night

Lift broken. Air con noisy so couldn't use it at night. Cooked beakfast poor

10

Darren

2 Oct 2025

·

Stayed 1 night

Close to motorway and well located. Staff were great parking is a bit pricy but it’s the same with most chain hotels

6

Roger

26 Jun 2023

·

Stayed 1 night

HIE Exeter was its usual good stay. Only thing that marred it was the £5 a night parking fee.

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Cleanliness

Overall cleanliness is good, with many noting clean rooms and public areas. Some guests reported odors (damp, drains or smoke), stained or wet carpets, and missed housekeeping details.

Related guest reviews

10

lesley

12 Jul 2025

·

Stayed 1 night

Excellent. Friendly efficient staff. Lovely clean room.

8

Julian

13 Nov 2025

·

Stayed 1 night

Room was very clean and tidy, however did have a smell of damp when you entered. All colleagues were incredibly helpful and friendly. Dinner took close to 50 minutes to arrive with no warning of delay.

8

Ma

6 Oct 2025

·

Stayed 3 nights

The whole room was smelly as we came in, seemed coming from the shower drain? so i had to put soap and run hot water then open our window even at night to dissipate the smell. Food's ok (bfast) and there's variety to choose from. Staff are nice.

10

Michael

15 Sept 2025

·

Stayed 1 night

Clean rooms. Friendly reception. Decent breakfast included. Near to sandy park

6

Les

1 Apr 2024

·

Stayed 2 nights

I have stayed in Holiday Inn Express countless times and they vary in the quality of comfort and cleanliness. This one was about average. The main problem was housekeeping. Long hairs in the shower. Dark fingerprint on the curtain.Milk sachets partially opened are some examples. breakfast was very busy so always hard to keep on top of things. However,the marmalade and jams which were in large kilner type jars were very messy and not very hygienic. The orange juice was the most watery and tasteless that I have ever encountered. The staff were all pleasant and welcoming,the bed very comfortable. so overall I rate the hotel as average in it's price bracket. Would I stay again?. Probably as it is convenient for me but I will hope for improvement.

8

Gerard

6 Oct 2024

·

Stayed 1 night

The hotel has a large car park but was exceptionally busy as expected. The hotel was very modern and very clean, with the staff service being excellent, friendly and welcoming. We stayed with our dog and staff even gave a “doggy bag”! However, the room carpet was very wet not nice to walk on barefoot which caused the bathroom to be dangerously slippery. Perhaps when they clean carpet don’t use so much water. We were given more towels to make floor safe. Double bed is not very big. As a family room it would have been nice to have more electrical sockets especially these days. On the whole a good experience with a clean modern hotel room and bathroom, shower not exceptionally powerful. Breakfast was adequate with a dog friendly area.

8

Laura

3 Aug 2025

·

Stayed 1 night

The hotel is in a good location as not far from the M5 and the park and ride for the city is opposite. Also close to restaurants. Good size car park. Really friendly and helpful staff, made us feel very welcome. Very comfortable and clean room. We would definitely stay here again.

8

Annarella

22 Mar 2025

·

Stayed 1 night

The property is fine and the facilities are good. The parking seems safe and is convenient, but the spaces marked for the Holiday Inn were very full. The spaces marked for Miller and Carter were available but it was not clear if it was ok to park there. The staff were friendly, professional and helpful. The bedroom was fine but stank of stale cigarette smoke. It was great the way the door closed to enclose the toilet within the bathroom for extra privacy among roommates. The breakfast was quite busy and the hot options were not restocked very quickly and the baked beans had fully run out. The croissants were burnt. The berries were not fully defrosted. The latte from the machine was not a latte and was frankly undrinkable. But once available, the scrambled egg and bacon were delicious.

10

Derek

22 Jun 2025

·

Stayed 2 nights

Accommodation was clean, spacious and quiet. Staff were welcoming and helpful. Would visit again when in this area and would highly recommend it.

10

barry

12 Jul 2025

·

Stayed 1 night

great stay lovely place lovely breakfast very nice room lovely and clean could not asked for more

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Rooms

Rooms are generally comfortable and adequate for short stays, though decor can feel dated and bedside power points are limited. Sleep quality varies due to small or soft mattresses, hard pillows, corridor or road/plane noise, and occasional AC or TV issues.

Related guest reviews

8

Chris

1 Sept 2025

·

Stayed 2 nights

I particularly liked the staff who were helpful and courteous. I stayed on different side of the hotel this time and I heard planes taking off from Exeter airport and traffic

4

tony

22 Apr 2025

·

Stayed 1 night

Beds not comfortable Had to pay for parking

4

A

26 May 2024

·

Stayed 1 night

Booked a family room for 2 adults and 2 children. Main double very small, sofa bed ( for 2) the size of a single. Most uncomfortable beds I ever used back in agony after what little sleep we had. Noise from corridor and elevator lobby ridiculous. 3 tables usable if you have a dog in the entire bar and restaurant area. But they will charge £25 for you to have the dog. Food very average. Long waits for someone to turn up to serve at the bar. No where to walk the dog. Very poor on the whole.

6

Brian

15 Dec 2024

·

Stayed 1 night

The room was a little bit on the small side, but it was a standard double so that was expected. It was very nice and clean but the downfall was noise. it was noisy from the road outside but even worse it was noisy from inconsiderate customers woken up and down the corridor talking on mobile phones loudly after midnight. Another customer came back around half past one and starts crashing about in the room next door and talking very loudly had doors banging ended up not getting hardly any sleep. If you’re looking for somewhere to stay and you want to get some sleep go somewhere else because this place is very noisy at night but cleanliness is quite good

6

Sam

4 Aug 2024

·

Stayed 1 night

Check in fine,but bar wasn’t 24hr, bed tiny and not comfortable, air con not working, breakfast good but tables not cleared and dirty

6

Cheryl

7 Nov 2025

·

Stayed 1 night

The room decor a little dated. Did not sleep well due to poor mattress. Shower head faulty. Staff were very attentive and friendly Breakfast and dinner very good

8

Sharron

8 Jun 2025

·

Stayed 1 night

Lovely, well-presented hotel with very friendly, helpful staff. Evening food was VERY expensive and breakfast was a buffet, but not a great selection. No plug sockets anywhere near the bed. Even just a USB each side would have been handy!

6

Chris

30 Oct 2025

·

Stayed 3 nights

Room and bed ok, reasonable facilities in the room apart from bedside lights not working and tv volume restricted too low

8

Kerry

27 May 2025

·

Stayed 1 night

Enjoyed my stay here. Staff very friendly and helpful. Room was clean. Bed very comfortable. I personally would have liked plug socket nearer the bed.

10

Carla

11 Feb 2024

·

Stayed 2 nights

Lovely staff, the only downside was WiFi wasn’t great but other than that a really pleasant stay..

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Service

Service is consistently praised as friendly, welcoming and proactive, with staff often going the extra mile and managing busy periods well. A few guests noted understaffing or isolated lapses.

Related guest reviews

2

Stefan

17 Sept 2025

·

Stayed 1 night

So me and my daughter came to exeter for a treat and had a pamper night .. it was all going well until a couple come back opposite gone midnight having a full on fight shouting swearing throwing stuff. The night manager was called , as my child was woken up terrified! It all quietened down until 1.10 am when they kicked off again the night manager was not impressed and said to the couple if there’s another disturbance of any kind then you will be ejected from the hotel . I cannot fault the staff as they were amazing and so apologetic, the extent of the couples behaviour meant the hotel gave us a full refund . Honestly I’ve not even had customer service like that in a Hilton !

10

Ann

2 Jun 2025

·

Stayed 4 nights

All the staff was so good and helpful, nothing was too much trouble, any little problem I had was dealt with in a friendly and professional manner, Especially Ben , he helped me on two occasions. Thank you for my stay, I would recommend your hotel.

8

Richard

28 Sept 2025

·

Stayed 3 nights

The hotel was very busy, it seemed understaffed for the amount of guests, the staff were doing their best under the circumstances.

10

Hazel

9 Jun 2025

·

Stayed 1 night

Very convenient stopover with very comfortable beds. Slight problem with sink which was resolved within minutes of it being reported. Good breakfast with food being topped up all the time and tables cleared and cleaned promptly. All staff were very helpful and impressive.

10

Robert

29 Aug 2025

·

Stayed 1 night

Triple A visit Ben on reception was excellent looked after our special needs everybody at breakfast who helped us many thanks

10

Stephanie

16 Nov 2025

·

Stayed 2 nights

All the staff were friendly and welcoming, nothing was too much trouble (particularly Matt 😊). The room was clean and a comfortable temperature. The restaurant food and breakfasts were excellent. Would 100% stay here again.

10

Louise

13 Jan 2025

·

Stayed 1 night

Great stay with very helpful and informative staff. Cheaper parking code provided plus some items, eg. Toothbrush available as a complimentary which is helpful as I forgot mine.

10

Julie

26 Aug 2025

·

Stayed 5 nights

I cannot fault the staff. They worked so hard during the busiest or times, especially at breakfast when food was running out and people were impatient to wait their turn to be seated. The staff always had a smile on their face. I do think another one or two members of staff would be helpful. Hotel was clean and very welcoming. I begrudge having to pay for parking though in an out of town venue.

4

TOM

8 Oct 2023

·

Stayed 1 night

Ive stayed here multiple times before and although a basic hotel this time had a rather unpleasant experience with a bald italian gentleman who was working there. I ordered a pint which was served to me in a glass that wasnt a pint glass. I politely said that it wasnt a pint at which point he scowled at me and passed me a pint glass to pour my supposed pint into. It clearly was quite a way below a pint so i asked for him to top it up and then he did so muttering under his breath and then left muttering something about difficult customers to his colleague. I dont mind the error with the glass but to be treated with such contempt and almost as if i was a criminal was frankly disgusting. I would like a call from management to discuss this as it really left a sour taste in my mouth! The hotel was a bit rundown and other staff were very sweet and polite especially the young lady on reception who was great.

10

John

11 Oct 2025

·

Stayed 1 night

First class service by reception staff. We had a very early flight and hotel happy to arrange a 4am breakfast. Always use this hotel for early flights from Exeter airport. Highly recommended

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Location

Convenient for the M5, park-and-ride and Exeter Airport, with buses to the city and restaurants and shops nearby. The setting is outside the centre and some guests mention road or aircraft noise.

Related guest reviews

8

Sarah

27 Apr 2025

·

Stayed 1 night

Great location for airport and access to the south west of England

10

Oleksandra

28 Oct 2024

·

Stayed 1 night

Awesome value for money, incredibly kind and helpful staff. Good breakfast included into the price. We really enjoyed our stay there. The location is not the best but this is what we intentionally chose for available parking and lower price. Also I respect the pet-friendly hotels. Even though this time we were travelling without our dog, but I did notice that the hotel was pet-friendly and it making it even better.

10

Joanne

8 May 2023

·

Stayed 2 nights

Great place and location as right next to regular bus top for city centre. Really clean and polite helpful staff.

8

Barry

17 Mar 2025

·

Stayed 2 nights

All good. Reasonable value for money. Not practical walk from the city but bus service okay.

8

Terry

21 Jun 2025

·

Stayed 1 night

Had early morning flight so chose hotel for proximity to Exeter airport.

8

Amane

17 Aug 2025

·

Stayed 1 night

Convenient location to stay near Exeter city area. Value for money. The air conditioner was a bit outdated while it’s good to have one during summer.

8

Laura

3 Aug 2025

·

Stayed 1 night

The hotel is in a good location as not far from the M5 and the park and ride for the city is opposite. Also close to restaurants. Good size car park. Really friendly and helpful staff, made us feel very welcome. Very comfortable and clean room. We would definitely stay here again.

10

Deborah

28 Dec 2022

·

Stayed 1 night

Lovely welcome, comfortable stay. Good night's sleep, extra pillows, very clean, hot shower, spacious room with good size TV, iron and hairdryer. Great and plentiful breakfast. Close to Park and Ride and buses very frequent going to town centre and airport on a loop. Nos 4, 4a and 44. Parking at Holiday Inn Express is paid and costs 5pounds for 24hrs. Close to M5 for quick access for onward journey. Good value for money in comparison with other hotels and bed and breakfast. Staff very helpful and friendly even when under pressure (hotel was very busy at breakfast). Will definitely use again. Never disappointed with this hotel chain. Hope they maintain their standards.

10

Philippa

30 Mar 2025

·

Stayed 1 night

Very convenient location for the city. Easy parking, comfortable hotel and great breakfast!

10

Darren

2 Oct 2025

·

Stayed 1 night

Close to motorway and well located. Staff were great parking is a bit pricy but it’s the same with most chain hotels

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Dining

Breakfast is included and often considered good, but at peak times it can be chaotic, run low or be lukewarm, with weak coffee and watered juices. Evening dining is basic with limited choice, variable quality, occasional long waits and sometimes high prices.

Related guest reviews

10

Rob

1 Apr 2024

·

Stayed 1 night

Can’t beat a Holiday Inn Express for value. Easter weekend so they gave the guests free parking! Class act! Was busy with families and young kids but remarkably, the families respected the guests and kept the kids to a minimum disruption while allowing the kids to be kids!! I love Holiday Inn free breakfasts but this one was different. Running out of things constantly (eggs) and the juice machine was water with a color in it. Orange and apple juice was tasteless. But that’s the negatives. The staff were great and the location was good, with a Miller and Carter almost in the same parking lot. Safe and a nice area close to the freeway.

10

Joel

25 Aug 2025

·

Stayed 1 night

Excellent breakfast, very friendly and helpful staff

8

Amanda

29 Jun 2025

·

Stayed 1 night

We had a evening meal, it was very quiet, however, our meal was terrible, the pie was rock hard, the chips looked ok but were also rock hard, I only ate the peas, and a very little bit of the beef inside the pie, my husband ate all of his because he was very hungry, and he agreed it was not good. I did tell staff member Ben he apologised and he refunded my meal. I only hoped breakfast was going to be better, it was thankfully.

4

Annaliese

24 Jul 2024

·

Stayed 2 nights

Staff were lovely and helpful and went out of their way to swap our room from the noisy doorway. The extra bed in the room (sofa bed) was utterly diabolical and really should have been thrown onto a skip. Sadly the cooked breakfast (self service) was inedible. The sausages shrivelled, bacon hard with uncooked rind, no mushrooms, tomatoes tasteless and the only egg option (scrambled) tasteless and cold. An embarrassing offering of cold, overcooked and poor quality food. I ended up having thawed out frozen berries with plain yogurt (no honey). I was aware that the hotel is classed as budget (although the price was not since we came for our sons graduation), but you expect, at the very least, an edible breakfast for nearly £300 for a 2 night stay. I will try my best not to return.

6

Gareth

2 Jun 2025

·

Stayed 1 night

Lady at front desk was helpful in changing our room to a pet free room, which was a good start, hotel generally well cleaned, however room had dust build up in areas where the hoover seems to just miss regularly. Dinner and Breakfast is a no go area if you require anything fresh due to any dietary requirements as the general answer is its all pre-made and the chef can't do anything else, so you have to make do with what is given.

10

Alison

3 Oct 2025

·

Stayed 1 night

Really comfortable room with pull out sofa. Clean and quiet. Breakfast was spot on

6

Louise

1 Dec 2025

·

Stayed 1 night

Staff were lovely, hotel was clean. Bed wasn’t to my taste (not firm enough) Breakfast was warm not hot but eatable

8

SN

30 Jul 2024

·

Stayed 1 night

Hotel aspect was fine, but evening restaurant was very low key with little in the way of choice. Service was however prompt. Breakfast was a whole new thing with many tables not cleared, hence nowhere to sit. Also food from the buffet was cold as the heat lamps did not keep the food warm. Also the plates were cold for the "hot" breakfast!

6

BRIAN

27 Sept 2024

·

Stayed 1 night

The room and bed were up to standard but the bar food offered was well below standard. Not only was the menu lacking in choice but haven chosen the food, it failed to be of an acceptable level and was totally over charged.

6

Katherine

26 May 2024

·

Stayed 1 night

Room was fine , lady on the front desk was lovely. Let down by terrible breakfast, most of the cooked was not edible, chewy ,could forgive all that but it was the worst coffee I have ever tasted ! No excuse for bad coffee

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Month	Average price
January	US$67
February	US$76
March	US$80
April	US$78
May	US$99
June	US$106
July	US$117
August	US$110
September	US$134
October	US$97
November	US$81
December	US$73

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4 $109	5 $120
6 $85	7 $157	8 $162	9 $152	10 $150	11 $219	12
13 $145	14 $157	15 $162	16 $141	17 $149	18 $116	19 $144
20 $63	21 $116	22 $143	23 $180	24 $107	25 $114	26 $116
27 $67	28 $103	29 $132	30 $121

Su	Mo	Tu	We	Th	Fr	Sa
				1 $86	2 $104	3 $98
4 $69	5 $101	6 $123	7 $118	8 $81	9 $82	10 $95
11 $70	12 $108	13 $133	14 $116	15 $83	16 $80	17 $96
18 $67	19 $98	20 $106	21 $103	22 $76	23 $102	24 $91
25 $62	26 $90	27 $98	28 $92	29 $75	30 $68	31 $84

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Monthly average prices

About this property

Location

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

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