Name: Mercure Haydock Hotel
Address: Penny Lane, St Helens, England, United Kingdom, St Helens, Merseyside, GB
Price range: $65–$156 per night
Rating: 7.73

What guests think

Across reviews of Mercure Haydock Hotel, guests frequently praise friendly, helpful staff and convenient access to Haydock Racecourse and the motorway, but note that bedrooms and bathrooms feel dated, with maintenance issues and temperature control problems affecting comfort.

Leisure access often incurs an extra fee, and guests report out-of-service spa features or a small, aging gym, while the bar and grounds are generally appreciated. Dining feedback is mixed: some enjoy plentiful breakfasts and decent evening meals, while others find limited menus, slow service, or items running out during busy events. Noise from weddings or groups can carry into rooms, and occasional policy or billing frustrations are mentioned. Expect friendly service and a handy base, but facilities and rooms can feel worn and inconsistent.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Leisure access often carries an extra fee, and guests report the jacuzzi/steam facilities out of service at times and a small, aging gym. The bar and grounds are appreciated, and parking is generally easy.

Related guest reviews

4

Jonathan

Jun 8, 2025

·

Stayed 4 nights

Although this is a clean and comfortable Hotel, it is let down by the Leisure facilities it offers If you are booking based on having access to a gym and pool, then think again. The pool is verry small as are the changing rooms The changing toom is more like a coubord, and there is no dry floor anywhere, so you have to go back to your room bate foot.

6

Richard

Sep 16, 2025

·

Stayed 1 night

Lighting in room very poor as rooms very dark. The additional £10 to use the pool seems very overpriced considering there were swimming lessons taking place so not very relaxing and also the jacuzzi was drained and out of action. Neither of these thing were told to me before I paid otherwise I wouldn’t have bothered.

6

Lee

May 20, 2025

·

Stayed 1 night

Nice enough hotel, restaurant was decent and food was good. SPA facilities are paid extra which I just do not understand for hotel guests. £10 for a day pass and you'd be disappointed if you paid that. I ended up walking to Holiday Inn to use their facilities in the end.

2

Stuart

Sep 2, 2025

·

Stayed 1 night

No Air-Con !! Nothing to say in advance the AC had been broken for 5 weeks (Its a Daikin, so quite common for parts) Charge £10 for guests to use the pool...... oh thats right, Jacuzzi not working..... Big name chain, but 2* setup

8

Keith

Aug 14, 2025

·

Stayed 1 night

Rooms are now quite tired for the amount you are paying. The gym is very small and again is looking quite old. Breakfast is expensive & not that great (last time I had it) so I no longer bother booking it & have breakfast elsewhere. It is a great location & is usually available so if thats what you need its OK

6

Stacey

Feb 26, 2025

·

Stayed 2 nights

Food expensive and pretty shocking that the pool ect was charged at £10 pp per swim

8

Ian

Sep 28, 2025

·

Stayed 3 nights

Great stay - Staff were excellent Shame you expected us to pay £10 per Visit to swimming pool as I booked 4 rooms For 3 nights and spent close to £2000 overall Surely a bit of flexibility would be good We would t mind paying £10 extra per person Apparently it was our Mistake by booing through Expedia Disappointing to be honest

10

dennis

Aug 2, 2025

·

Stayed 1 night

Easy access from motorway good parking food good

6

terence

Jun 15, 2025

·

Stayed 1 night

Paid 140 for one night and no access to the pool included in that asked to pay 10 pounds to use the pool rip off other wise had a nice stay

8

Robert

Oct 10, 2025

·

Stayed 1 night

Good hotel, very friendly staff, great bar that stays open until late!

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Cleanliness

Feedback is mixed: several guests found rooms and bathrooms clean, but recurring reports cite mould, dust or hairs, stale smells, and poorly maintained fixtures. Standards seem inconsistent between rooms.

Related guest reviews

4

John

Sep 17, 2024

·

Stayed 1 night

The room itself smelt bad The curtains where ripped The bed sheets had seen better days We had to send the kettle back to reception as it was dirty inside The bedside light had a lot of cobwebs

6

Sheila

Oct 24, 2025

·

Stayed 2 nights

Beautiful public area, gorgeous lounge/bar area. Staff were very helpful, polite and friendly. Breakfast room OK but for some reason only half the lights on, so quite dark. Bedroom was lacklustre and soulless. Flickering bedside lights, no artwork on walls, corners of bath at shower end were in a sorry state- probably years of not quite being cleaned properly. Such as shame as the public part of the hotel is lovely- presumably to attract wedding couples. Not very sound proof, we were woken frequently by people in the corridor up until 2am, (there was not a wedding when we stayed)and then someone else's shower noise woke us up at 6am.

10

CA

Oct 12, 2025

·

Stayed 1 night

The staff were extremely helpfully and friendly. My room was very comfortable, and the bathroom was luxurious and clean.

6

Belinda

Nov 13, 2024

·

Stayed 3 nights

Plenty of free parking, staff all very friendly and helpful. The rooms are a good size clean and very quiet. The cooked breakfast looked awful all dried out and very few veggie options. The security was non existant the doors to the outside around the hotel were left wide open and not locked also making parts of the hotel freezing.

6

Matthew

Apr 7, 2024

·

Stayed 1 night

Window didn’t open. Hair in the bath

2

Linda

Jul 11, 2025

·

Stayed 1 night

The bathroom was dirty and there was mould around the bath. Could not have a bath have complained to the hotel and they said they would give you should give us a 50% refund the hotel. I sent you an email and I am waiting to hear from you, the hotel was not too Expedia standards. I am very disappointed. I hope you get back to me soon.

10

Steve

Dec 18, 2025

·

Stayed 1 night

Clean room

4

Jonathan

Mar 13, 2023

·

Stayed 1 night

Obviously used to be a nice hotel in its day. But to see leaking roofs dripping into buckets on stairways is a big let down. The room itself looks dated and tired and could do with updating. The hairdryer didn't work despite having a sticker on it saying it had been tested recently. The overflow cover in the sink was hanging off. Dirty stains on the net curtains covering the windows. Dirt under the bed that had clearly been there for a while. The restaurant service in the evening was very good, and the food was also good. Breakfast was also quite good. But overall, it was a bit of a let down from a big-name brand. I expected better from a Mercure.

8

Bruce

Sep 15, 2024

·

Stayed 1 night

Our stay was good. Easy to get to and plenty of parking. Room was clean and tidy.

6

IAN

Mar 31, 2024

·

Stayed 2 nights

The staff were all very helpful and polite. But in a world of competition with similar hotel chains, this hotel is very tired. The ceiling in our room (top floor) had clearly had a leak repaired many times unsuccessfully. The old metal enamelled bath had multi chips and the old tiles looked like they had been on there since it was built. The toilet seat rocked and the flush took 4 or 5 presses of an old fashioned lever before it flushed. The room carpet was stained, and the duvet under the cover was all uneven and bobbly with age. The room in general was probably kept as clean as best possible, but not good enough for us I'm afraid. In a age of competition from similar hotel chains, it was poor and tired in my opinion, especially for over £100 per night (2 night stay) on a room only basis!

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Rooms

Rooms range from spacious and comfortable to dated and in need of refurbishment, with frequent heating/air-conditioning problems and stuck or non-opening windows. Noise from weddings or corridors can disturb sleep.

Related guest reviews

6

Ronald

Jun 7, 2024

·

Stayed 2 nights

Tired looking. Bath had big chip in enamel, carpet was badly stained and mural covering whole of bed head wall was peeling off at the edges. Badly needs renovating.

6

Keith

Oct 29, 2025

·

Stayed 1 night

Staff are fine, rooms neef urgent referb, they are past their best.

8

Keith

Aug 14, 2025

·

Stayed 1 night

Rooms are now quite tired for the amount you are paying. The gym is very small and again is looking quite old. Breakfast is expensive & not that great (last time I had it) so I no longer bother booking it & have breakfast elsewhere. It is a great location & is usually available so if thats what you need its OK

2

Michelle

Nov 24, 2025

·

Stayed 1 night

The room had water damage on walls. We paid for half board and the evening meal was awful and the breakfast wasn’t great. The staff we lovely

6

Amy

May 15, 2025

·

Stayed 1 night

My room was crazy hot, with no air con and the window was screwed shut so didn't open at all. It was so hot in there I felt a bit dizzy. The staff were super nice and offered to switch rooms or give me a fan so no issues I guess it was just an older room that hadn't been upgraded.

2

Paul

Aug 14, 2023

·

Stayed 1 night

Air con in rooms broken leaving rooms very hot reception said its been broken a while and we should have asked for a fan!!!

4

June

Aug 3, 2025

·

Stayed 2 nights

They had no lift and I am disabled. The walk to the room and stairs made me ill. The room was OK but the bed was too hard and uncomfortable. They had a wedding on the Saturday night and the noise of the music was ridiculous with a thumping base, went on till midnight. I would never go back.

6

Julie

Sep 2, 2025

·

Stayed 3 nights

We booked half board but when we got there we were told that we had to order and eat in the bar area as the restaurant is for coach parties! Eating dinner when a coach load comes in, not pleasant. Next night there was a wedding in the marquee. We decided to eat in the conservatory, which was nice until the whole wedding party came in. After that we couldn’t get near the bar and had to go to our room with no dessert or more drinks. Also we were told there would be music from the wedding but wow it was so loud! As paying guests we felt like second class citizens. There should be a bar area for residents but as usual I expect the problem is they do not have enough staff to cover this. The staff did their best and the food we had was nice but we expected a four star experience with a nice dinner in the restaurant not bar service! Also the window in our bedroom had to be propped up with towels so we could get some fresh air. Overall not a great experience.

4

Daryl

Aug 4, 2025

·

Stayed 1 night

I didn’t enjoy my stay, there was no air conditioning and static issues with the metals in bathroom, no idea what that was but I got about hour and half’s sleep due to it being too hot and a really loud noise coming from the landing area.

6

Victoria

Sep 27, 2025

·

Stayed 1 night

Nice to be upgraded to privilege room but room really cold , heating didn’t seem to work . Nice big bed . Some drinks in fridge but no bottle opener to open them so waste of time we couldn’t drink them ! Really noisy people next door at 1 am they were still shouting so I tried to phone reception , phone not working from room so had to phone on my mobile . Security came and knocked on door and told them to be quiet . Not hotels fault we had noisy neighbours , couldn’t open window in morning and this was quiet grubby , hotel looks tired and lots of doors banging . Nice staff but overall I can only given it a ok marking

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Service

Staff are widely praised as friendly and helpful, especially at reception, though some experienced slow restaurant service, unanswered phones, or billing/booking issues. Overall hospitality is warm but reliability varies at busy times.

Related guest reviews

6

Geoff

Jan 14, 2024

·

Stayed 1 night

Comfortable hotel, with friendly and helpful staff. BUT.... Unhappy that they charged £100 to my debit card on arrival, and then the full cost of the stay on departure as well. I wasn't told that the £100 would take 5 days to be refunded, until I rang after seeing both charges on my bank statement. Not happy with this, and will be unlikely to stay again.

10

Alban

Feb 3, 2024

·

Stayed 3 nights

Brilliant staff

6

Stuart

Jun 6, 2025

·

Stayed 2 nights

Poor management

10

Samuel

Jun 14, 2025

·

Stayed 1 night

Generally satisfactory but hit by a choking chemical smell at the entrance. Bright airy eating area. Only one barmaid taking food & drink orders unable to do anything to reduce the growing queue. Corridors & room clean. Bed could do with a mattress cover - unyielding & a bit lumpy so I woke a few times - but did the job & I rose fresh in the morning. Shower great. Would return again if price is right. I’m a member of ALL but saved 6% on the app price by booking through hotels.com.

10

David

Sep 14, 2024

·

Stayed 1 night

The staff were great and kindly without us asking asked if we wanted to change rooms to a joining room so our family could be together. They did not need to do this but the offer was kindly accepted.

2

Andy

Nov 3, 2023

·

Stayed 1 night

Room phone was plugged in to a hole in the wall so obviously no chance of getting room service….although the handily placed telephone next to the toilet did ring reception!!….nobody answered as they didn’t when I tried to call earlier when I wanted some check in information, anyway after walking for 10 mins to get back down to reception I was told by the one staff member that they had heard my call but they were too busy to answer it….3 people in the hotel lobby/bar were obviously demanding way to much attention, so I got redirected to the bar to order my room service and after the order was complete the staff member asked if I’d like to wait and take it back to my room myself (This is room service btw) or would I like it delivered to my room!!! Erm well could you deliver it please? If it’s not too much trouble? 😂 But got to say apart from the service being a bit dire the pillows in the room were even worse! As was the mattress….probs best saving your £ and sleep on the car park….which btw after paying for your room you’ll get charged £10 for!!!

4

Mario

May 1, 2024

·

Stayed 1 night

Did not get the room I booked for and paid extra to get. When I mentioned it to the old chap on reception he said they have no rooms available, but the car park was not full! I had arrived late and find this hard to believe. He said they would sort something in the morning and he would leave a note. I explained to a lady with dark hair on reception Maria was her name and she was not sympathetic or understanding and giving off an angry vibe. Just some advice for you go on a hospitality course! Our company will now not be staying at your hotel because of you. 3 of our staff have mentioned you to me for other reasons. So in a nutshell I didn’t get a refund for the room and finger crossed none of you encounter the wrath of Maria!

10

Lizzie

Aug 9, 2025

·

Stayed 1 night

The ladies on reception were lovely, very friendly and informative. The room was very spacious and clean. The lady on the bar was great too, smiley and chatty even late on when the bar filled up after the Becky Hill show at Haydock racecourse!

10

Alban

Dec 14, 2023

·

Stayed 3 nights

Brilliant staff

2

Thomas

Mar 27, 2025

·

Stayed 1 night

The hotel contacted me to say there was an issue with my room, the hotel was full and I was being booted, Poor experience.

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Location

Convenient for Haydock Racecourse and motorway access, with plenty of parking. Some mention road noise or industrial surroundings, and walking to the racecourse can be longer than expected.

Related guest reviews

8

Annemarie

Mar 31, 2024

·

Stayed 2 nights

Was a friendly hotel near hydock park which was great location

10

Lucy

Mar 8, 2024

·

Stayed 1 night

This was a great base for an event nearby. It was clean and tidy, quiet and friendly. Has its own restaurant and plenty of places to eat nearby. We enjoyed our stay.

10

Andrew

Jun 1, 2023

·

Stayed 1 night

We just stayed for one night as we were attending the races at Haydock. Great hotel with excellent service and nice rooms [we had 7 booked]. Only downside was walking distance to the racecourse and getting taxis was a nightmare [obviously not the hotels fault].

8

Nick

Feb 3, 2025

·

Stayed 1 night

signage was poor - hard to find

8

William

Mar 23, 2025

·

Stayed 2 nights

handy location next to motorway

8

Keith

Aug 14, 2025

·

Stayed 1 night

Rooms are now quite tired for the amount you are paying. The gym is very small and again is looking quite old. Breakfast is expensive & not that great (last time I had it) so I no longer bother booking it & have breakfast elsewhere. It is a great location & is usually available so if thats what you need its OK

6

Newport

Mar 13, 2024

·

Stayed 1 night

Hotel is very close to main roads, so good for access but not so good for noise. It's in need of some updating but it was perfectly fine. My room was freezing until I found a portable heater in the cupboard, then spot on. Unfortunately cleanliness was poor - there were hairs in the bath and a completely unmissable piece of dental floss on the sink. The restaurant got my order wrong first time, but when my actual dinner arrived it was very good. A real mixed bag, but on balance I'd stay again as long as they sorted out the cleaning 🙂

10

Debra

May 27, 2025

·

Stayed 2 nights

Attended local horse racing on the weekend. Walked to the course. Parking at the hotel was easy and plentiful. Room was great. Restaurant was convenient and food was good.

8

Susan

Jul 5, 2025

·

Stayed 1 night

Samantha, the Receptionist went out of her way to help us book a taxi on a very busy evening. Tom Jones was in Concert at Haydock Racecourse and we were heading there. All staff were very helpful in the restaurant. The room was very spacious and clean. Breakfast was very good. The Hotel was further away from the racetrack than I expected it to be. The older generation (like me 😊) and people with disabilities would be unable to walk there. Overall, we had a pleasant stay.

10

dennis

Aug 2, 2025

·

Stayed 1 night

Easy access from motorway good parking food good

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Dining

Breakfast feedback varies from excellent and plentiful to poor or overpriced, with occasional lukewarm coffee or items running out. Evening meals are mixed, with reduced menus, bar-only service, and slow delivery during busy events.

Related guest reviews

6

James

Nov 6, 2023

·

Stayed 2 nights

The restaurant wasn’t open it was just bar service only. One reason for booking this hotel was for the swimming pool, to relax after work. It closed earlier than advertised. The doors to the area were locked. Disappointing when it was supposed to be open for a further hour.

10

Janice

Aug 9, 2025

·

Stayed 1 night

Great stay. Lovely hotel. Large room, comfortable beds, room had everything we needed. Lovely breakfast with choice of cereal, juices, coffees, teas, also good range of hot food. Will definitely stay again.

6

Miles

Oct 18, 2023

·

Stayed 1 night

It was okay, breakfast was awful though, cold coffee, cold food!

6

Sharon

Dec 28, 2025

·

Stayed 1 night

Staff were friendly. Unfortunately there was a wedding on the night we stayed. I was tired after an eight hour drive. I used the pool and sauna, but unfortunately the jacuzzi and steam room were out of order. We went for a meal as it was included in the room rate. The menu available was severely reduced. The Breakfast /lunch bar menu plus a couple of specials. The service was very slow I think they forgot we were there. Food was ok, but I think the main course had sat out for a while. We went back to the room, and listened to the wedding disco until it finished at midnight.

8

Keith

Aug 14, 2025

·

Stayed 1 night

Rooms are now quite tired for the amount you are paying. The gym is very small and again is looking quite old. Breakfast is expensive & not that great (last time I had it) so I no longer bother booking it & have breakfast elsewhere. It is a great location & is usually available so if thats what you need its OK

6

Peter

Nov 27, 2024

·

Stayed 1 night

This suited me for a work event at Haydock Park, a 2/3 minute drive away. From the outside the hotel looks welcoming, as were the staff at reception. However, it is well overdue a refurb, the rooms were especially cold, with the heater set at its highest still inadequate. It did snow lightly during the evening but I would expect a warmer room. The evening bar meal (chicken burger), wasn’t great. It was ordered at 8pm, having just arrived at the hotel after a long drive. It was quite burnt and mostly left. The restaurant area also felt tired, carpets, decor, etc. and the breakfast was only passable. Ideal location for the racecourse, but little else would entice me back.

6

Julie

Sep 2, 2025

·

Stayed 3 nights

We booked half board but when we got there we were told that we had to order and eat in the bar area as the restaurant is for coach parties! Eating dinner when a coach load comes in, not pleasant. Next night there was a wedding in the marquee. We decided to eat in the conservatory, which was nice until the whole wedding party came in. After that we couldn’t get near the bar and had to go to our room with no dessert or more drinks. Also we were told there would be music from the wedding but wow it was so loud! As paying guests we felt like second class citizens. There should be a bar area for residents but as usual I expect the problem is they do not have enough staff to cover this. The staff did their best and the food we had was nice but we expected a four star experience with a nice dinner in the restaurant not bar service! Also the window in our bedroom had to be propped up with towels so we could get some fresh air. Overall not a great experience.

6

Christopher

Jun 16, 2024

·

Stayed 1 night

Checking was quick and easy. Receptionist explained about where to dine and that if I wanted to use the pool it was a £10 fee. I went pool, honestly don't waste your money it was tiny and the sauna and jacuzzi were to small for more than 2 people. Food and drink was good with very pleasant service. Would happily stay again

6

Margaret

Feb 18, 2024

·

Stayed 2 nights

Warm welcome from reception staff, room was spacious, clean and bed very comfortable. The window frame was black with some damp stains. The bar and restaurant staff were great. Ludya was our server both nights and very attentive and helpful. We had to complain about the cooking of a steak and a steak sandwich which the meat was more than well done. I had a plant based burger and it was flavourless and the bun was chewy. Breakfast was good but overall the food was not of a standard that matched the price charged. Food also took a long time to arrive. There was one server who joked inappropriately saying did my husband want a bib like her children because she had heard me comment to him when some cheesecake fell of his spoon. If I needed to stay here again I would go out to eat somewhere local.

8

Raymond

Oct 13, 2025

·

Stayed 3 nights

Breakfast was plentiful, but both the coffee machines could not produce better than "warm" coffee. The bar coffee machine could produce HOT coffee. Room was clean and comfortable, BUT the window would not fully close, producing a slight draught. I could not find the source until the final night, a very slight failure to close

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AI-generated summary based on recent guest reviews

Month	Average price
January	$73
February	$75
March	$72
April	$76
May	$86
June	$84
July	$89
August	$83
September	$93
October	$87
November	$82
December	$83

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4 $112	5 $95
6 $67	7 $87	8 $139	9 $98	10 $68	11 $84	12 $122
13 $71	14 $88	15 $124	16 $110	17 $73	18 $81	19 $100
20 $67	21 $81	22 $118	23 $103	24 $73	25 $82	26 $124
27 $65	28 $107	29 $156	30 $118

Su	Mo	Tu	We	Th	Fr	Sa
				1 $70	2 $80	3 $108
4 $66	5 $88	6 $120	7 $95	8 $65	9 $81	10
11 $65	12 $80	13 $118	14 $96	15 $65	16 $80	17 $148
18 $76	19 $99	20 $120	21 $114	22 $66	23 $84	24
25 $73	26 $80	27 $120	28 $107	29 $68	30 $78	31 $85

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Monthly average prices

About this property

Location

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

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FAQs about Mercure Haydock Hotel

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