Name: Mercure St Helens
Address: Linkway West, St Helens, England, United Kingdom, St Helens, Merseyside, GB
Price range: $66–$225 per night
Rating: 8.28

What guests think

Across recent reviews, Mercure St Helens is frequently praised for friendly, helpful staff, clean rooms, and a central location near shops, the station, and the stadium, with well-liked leisure facilities such as the pool, sauna, and gym.

Breakfast and on-site dining are generally well received, though several reviews mention lukewarm or limited breakfast items. The most common downsides are rooms running too warm with noisy or ineffective air conditioning, and occasional noise from weddings or adjoining rooms. A few guests also noted maintenance niggles or slower check-in experiences, but these were not universal. Overall, it suits travellers seeking a convenient base with useful facilities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Leisure facilities, including the pool, sauna/steam and gym, attract frequent praise, and on-site parking is straightforward. A few reviews note the pool area feels tired or grubby and could use a refresh.

Related guest reviews

8

Charlotte

Apr 30, 2025

·

Stayed 1 night

Great for a quick business trip. Nearby shops and supermarkets. Great gym.

10

Paul

Oct 11, 2025

·

Stayed 1 night

Room was spacious, modern & clean. Parking was easy, safe & free. Breakfast was very good 👍

4

Margaret

Apr 6, 2024

·

Stayed 1 night

Arrived at one of the 2 roons we had booked but TV wasn't working so we were moved no hassle. 2nd Room had an item from a previous guest flung behind a chair. One room had too few tea bags to allow an evening and morning drink. Ordered evening meals and breakfasts arrived promptly were cold. One small pot of tea for 2 was inadequate. Long and loud disturbance at 130am which was eventually dealt with after a lot of shouting, and foul language but not before all 4 of us were fully awake and the 2 children thorougly frightened. No apologies or explanations offered. Taking the children for an early swim was a disappointment with the floor of the pool decidedly grubby with all angles brown with muck or discolouration.

10

Claire

Sep 1, 2023

·

Stayed 1 night

The hotel is good value. The facilities (pool) needs a good refurb. The staff were excellent. The parking is a bit strange I understand it is owned by a third party.

10

Mark

Oct 12, 2025

·

Stayed 5 nights

Great place to stay. Gym is a huge bonus

10

Lorraine

Dec 1, 2025

·

Stayed 1 night

Fabulous hotel with friendly and efficient staff. In the middle St Helens so well placed with ample parking (lots of signs telling you to book your car in!). Used the leisure facilities and they were great again with friendly and efficient staff and very clean. Restaurant staff great and the food was excellent. Can’t praise the hotel highly enough so won’t deduct any stars for the only bugbear from the stay. We booked half board but no details on Hotels.com and no details on reception apart from it was dinner and breakfast. The cost was £80 so seemed reasonable but the additional cost for breakfast on the booking page was £11 ( full cost £25). So even at full cost the “Dinner allowance should have been £55 but we were told in the restaurant to order as normal they would deduct £40 from the bill. Clearly not an economic option so will not book this type of stay in the future. Hotel might say they are deducting vat from the fee but that does not make sense either as vat is included in the prices paid. Drinks were extra which we expected and the cost in comparison to other places was reasonable. Will use Mercure again but not on a half board basis.

10

Paul

Sep 15, 2024

·

Stayed 1 night

Frequent traveller in hotels every week and the hotel is convenient. The staff cannot do enough and are very helpful. The pool and sauna are a great boost at the end of the day.

10

Katie

Jul 30, 2023

·

Stayed 2 nights

Great location, short walk to the train station. Plenty of food options in the surrounding area. Hotel is lovely, room was spacious and clean. Staff friendly. The pool/steam/sauna were great aswell. You need to book a slot to swim, the staff were really helpful so just pop in to ask for times.

10

John

Feb 25, 2024

·

Stayed 3 nights

Handily located for St Helens town centre. The room was clean, the bed was at least King size. Breakfast was really nice, we only did continental but there were some hot options too. I used the swimming pool and steam room one morning (towels are provided).

10

Aaron

Mar 18, 2025

·

Stayed 1 night

Excellent leisure facilities and the location was great for the purpose of our stay

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AI-generated summary based on recent guest reviews

Cleanliness

Rooms are consistently described as clean and tidy across many stays. Occasional issues include tired bathrooms or small maintenance misses.

Related guest reviews

8

Lorraine

Dec 31, 2025

·

Stayed 1 night

Friendly efficient staff , clean room

10

Loic

Sep 28, 2025

·

Stayed 2 nights

Lovely location an very clean

10

Paul

Oct 11, 2025

·

Stayed 1 night

Room was spacious, modern & clean. Parking was easy, safe & free. Breakfast was very good 👍

10

Simon

Oct 27, 2024

·

Stayed 1 night

Excellent stay in nice clean room followed by a lovely breakfast.

10

Kim

Oct 4, 2025

·

Stayed 1 night

Clean room, comfy bed friendly staff.

6

Lauren

Feb 25, 2024

·

Stayed 2 nights

This hotel was average however unfortunately I felt the room wasn’t the cleanest but alright for the price I guess

10

Bryan

May 7, 2025

·

Stayed 3 nights

A clean comfortable hotel. Staff are friendly and helpful.

10

Robert Scott

Dec 28, 2025

·

Stayed 1 night

Room was clean and comfortable. Staff were polite, friendly and professional.

10

KEVIN

Jun 3, 2023

·

Stayed 1 night

Modern, clean & comfortable hotel, with friendly staff, breakfast was great, will stay again when needing to visit the area.

8

JAMES

Aug 8, 2025

·

Stayed 2 nights

Staff were great, plenty of food choices on menu. Rooms are clean and roomy.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious and comfortable, with modern touches and large beds. Recurring issues include uncomfortably warm temperatures with noisy or ineffective air conditioning, plus occasional noise from weddings or adjoining rooms and some dated or worn mattresses.

Related guest reviews

10

Paul

Oct 11, 2025

·

Stayed 1 night

Room was spacious, modern & clean. Parking was easy, safe & free. Breakfast was very good 👍

10

Brian

Feb 15, 2024

·

Stayed 1 night

Excellent value for money. Spacious room with comfortable bed. Well priced restaurant serving good food.

6

Darius

Feb 19, 2024

·

Stayed 1 night

Very convenient in proximity to station. Good for business location. 28 dgr !!! In room and unable to change the temperature despite the very noisy AC. Very humid and difficult to sleep. Even without the AC on, the noise was unbearable…the property is dated and needs a fresh look inside the toilet and some fixtures.

8

Colin

Aug 28, 2025

·

Stayed 1 night

Pleasant hotel with friendly and helpful staff, room was spacious and comfortable. The hotel is convenient for the Totally Wicked Stadium

8

peter

Mar 19, 2025

·

Stayed 2 nights

Had a room with a connecting door (room 322). Could hear occupants in adjoining room talking into early hours of the morning. Otherwise we had a good stay and good food in the restaurant. Restaurant menu is quite comprehensive I might add.

6

Neil

Jul 2, 2024

·

Stayed 4 nights

Air conditioning wasn’t working for the first 3 nights and it was baking at night! The windows will not open either which exaggerates the situations and gives the room a stall smell! The air con issue was resolved by the last night however.

8

Paul

Jul 26, 2025

·

Stayed 1 night

Clearly had been a great hotel but somewhat needs a refurb. Room was well appointed, fridge was a nice surprise. However, one towel was full of holes, and the beds were VERY uncomfortable due to the mattresses being well past their best. We requested, and we're promised that the mattresses would be changed while we were out for the day, however on our late return if it had been changed then only worth another past-it mattress.

8

Andrew

Feb 23, 2024

·

Stayed 1 night

Room too hot, temperature control not working in both of our rooms

10

John

Feb 25, 2024

·

Stayed 3 nights

Handily located for St Helens town centre. The room was clean, the bed was at least King size. Breakfast was really nice, we only did continental but there were some hot options too. I used the swimming pool and steam room one morning (towels are provided).

8

Deborah

Sep 21, 2025

·

Stayed 1 night

Arrived just as a coach full of Spanish travellers arrived so we headed to the bar to wait to check in. After checking in and reaching our room were dismayed to see bathroom had a leak and the floor was covered in water. We were told hotel was fully booked (a wedding party was taking place) but the lovely receptionist managed to swap rooms for us but unfortunately this was on a lower floor above the party. The new room was very clean and warm- too warm with the temperature measuring 26.7degrees so we needed the air conditioning on- very noisy and hot! A lot of noise from the wedding music too! Just unfortunate!

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AI-generated summary based on recent guest reviews

Service

Staff are widely praised as friendly, helpful and professional across reception, bar and management. That said, some guests reported slow or unwelcoming check-in and a few instances of rudeness or poor follow-through.

Related guest reviews

6

Colin

Aug 1, 2024

·

Stayed 1 night

Whilst I understand different hotels have different levels of accommodation and services depending on price but staff be courteous should be a given but at this hotel it was just short of terrible. So obvious the staff didn’t want to be there and guests were an inconvenience.

10

Pam

Mar 25, 2025

·

Stayed 1 night

We were not initially happy with our room as a lot of the light was blocked by the building. We spoke to Raj the manager at reception and he was extremely helpful and we couldn’t fault the customer service. He immediately offered us another room and in fact went above and beyond and offered a suite which was on the 3rd highest floor so view/light was not blocked. Overall, had a nice spacious room, decent breakfast and enjoyable stay.

4

Ayesha

Aug 15, 2025

·

Stayed 1 night

Terrible service at check in, we waited for around 25 mins for somebody to check us in.

10

Lorraine

Dec 1, 2025

·

Stayed 1 night

Fabulous hotel with friendly and efficient staff. In the middle St Helens so well placed with ample parking (lots of signs telling you to book your car in!). Used the leisure facilities and they were great again with friendly and efficient staff and very clean. Restaurant staff great and the food was excellent. Can’t praise the hotel highly enough so won’t deduct any stars for the only bugbear from the stay. We booked half board but no details on Hotels.com and no details on reception apart from it was dinner and breakfast. The cost was £80 so seemed reasonable but the additional cost for breakfast on the booking page was £11 ( full cost £25). So even at full cost the “Dinner allowance should have been £55 but we were told in the restaurant to order as normal they would deduct £40 from the bill. Clearly not an economic option so will not book this type of stay in the future. Hotel might say they are deducting vat from the fee but that does not make sense either as vat is included in the prices paid. Drinks were extra which we expected and the cost in comparison to other places was reasonable. Will use Mercure again but not on a half board basis.

10

Glinys

Aug 24, 2025

·

Stayed 1 night

A quiet oasis in the middle of a traffic infested area. Amy on Reception went above normal help to make our stay a happy one.

6

Amy

Sep 13, 2023

·

Stayed 2 nights

It’s a place to shower and sleep. Pretty clean room but there aren’t any amenities and the staff aren’t real friendly…..would not let us check in early. Check in is 3pm and we were told that we wouldn’t be able to check in early even though we’d just flown all night from the US and took four trains to get to St Helen’s to come to a funeral. Don’t expect much

10

Nik

Nov 17, 2024

·

Stayed 1 night

The lady working in the bar on Friday evening was a credit to the hotel. Night porter was great too when we returned 1030ish from a gig!

10

Robert Scott

Dec 28, 2025

·

Stayed 1 night

Room was clean and comfortable. Staff were polite, friendly and professional.

4

Fiona

May 26, 2024

·

Stayed 1 night

Had called the hotel last week to arrange an early check in for one of our 2 rooms as we were attending a wedding. Was told it would be £20 additional charge. Arrived at 12, gave our names and said we were checking in only to be told quite clearly that check in was 3pm. I explained we had booked an early check in and was told no record of it instead of perhaps saying ‘let me look into that for you’. Eventually got a room but was certainly left feeling that the customer service could be improved to ensure customers are left feeling welcomed rather than not.

10

Sally Louise

Nov 9, 2024

·

Stayed 1 night

I cannot express enough how helpful the staff were, i missed my gig due to horrendous rail services, but the staff went above and beyond to assist me. I'm out of pocket by a huge amount of money due to the late trains

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AI-generated summary based on recent guest reviews

Location

Central in St Helens, close to the town centre, train station, shops, cinemas and the Totally Wicked Stadium, with plenty of nearby dining. Practical for visits to the area or onward travel, though the immediate setting is not scenic.

Related guest reviews

10

OLUWATOSIN VICTOR

Sep 2, 2025

·

Stayed 2 nights

Great time and serene atmosphere. Lots of dining options nearby and cinemas too.

8

Charlotte

Apr 30, 2025

·

Stayed 1 night

Great for a quick business trip. Nearby shops and supermarkets. Great gym.

10

stuart

May 25, 2024

·

Stayed 1 night

Nice hotel , 2 mins from town centre, 10 min walk to rugby ground. Staff very helpful and checked to see if our room was ready so we could check in early. Room was decent, comfy bed, tea coffee in the room. Car park free just had to input car details on tablet. There is a £50 surcharge at checkin for any breakages but that was regunded about 3 hours after check out. I would stay again

8

Colin

Aug 28, 2025

·

Stayed 1 night

Pleasant hotel with friendly and helpful staff, room was spacious and comfortable. The hotel is convenient for the Totally Wicked Stadium

6

John Eric

May 24, 2024

·

Stayed 1 night

Good location for the centre of the town and parking on site. Not a picturesque site but the hotel is of a good standard. The breakfast was not good the self service offering was not hot and had been in the warming containers for some time. Drop a star for a poor breakfast but I would stay again.

10

E

Jul 19, 2024

·

Stayed 1 night

Great location to leave Liverpool from back to the midlands the next day. Hard work getting back into Liverpool city centre because of copious amount t of traffic lights. Would stay there again that said!

8

Roger

Sep 29, 2025

·

Stayed 1 night

Nice reasonably priced hotel not too far from town... Probably best hotel in town to be fair and a lot cheaper than staying in Liverpool

10

Lorraine

Dec 1, 2025

·

Stayed 1 night

Fabulous hotel with friendly and efficient staff. In the middle St Helens so well placed with ample parking (lots of signs telling you to book your car in!). Used the leisure facilities and they were great again with friendly and efficient staff and very clean. Restaurant staff great and the food was excellent. Can’t praise the hotel highly enough so won’t deduct any stars for the only bugbear from the stay. We booked half board but no details on Hotels.com and no details on reception apart from it was dinner and breakfast. The cost was £80 so seemed reasonable but the additional cost for breakfast on the booking page was £11 ( full cost £25). So even at full cost the “Dinner allowance should have been £55 but we were told in the restaurant to order as normal they would deduct £40 from the bill. Clearly not an economic option so will not book this type of stay in the future. Hotel might say they are deducting vat from the fee but that does not make sense either as vat is included in the prices paid. Drinks were extra which we expected and the cost in comparison to other places was reasonable. Will use Mercure again but not on a half board basis.

10

Katie

Jul 30, 2023

·

Stayed 2 nights

Great location, short walk to the train station. Plenty of food options in the surrounding area. Hotel is lovely, room was spacious and clean. Staff friendly. The pool/steam/sauna were great aswell. You need to book a slot to swim, the staff were really helpful so just pop in to ask for times.

10

John

Feb 25, 2024

·

Stayed 3 nights

Handily located for St Helens town centre. The room was clean, the bed was at least King size. Breakfast was really nice, we only did continental but there were some hot options too. I used the swimming pool and steam room one morning (towels are provided).

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AI-generated summary based on recent guest reviews

Dining

Breakfast and restaurant meals are often enjoyed, with good quality and a reasonably broad menu mentioned. However, several reviews found breakfast lukewarm or limited, and one guest reported confusion over a half-board allowance.

Related guest reviews

10

Paul

Oct 11, 2025

·

Stayed 1 night

Room was spacious, modern & clean. Parking was easy, safe & free. Breakfast was very good 👍

10

Brian

Feb 15, 2024

·

Stayed 1 night

Excellent value for money. Spacious room with comfortable bed. Well priced restaurant serving good food.

6

Lesley

Sep 18, 2023

·

Stayed 1 night

We generally stay in this hotel when we visit family in St. Helens. It’s always very clean and comfortable but can be quite pricey. This weekend however the breakfast was very disappointing. It was mostly cold as was the tea and coffee and the coffee machine wasn’t working either.

10

Tony

Jul 26, 2025

·

Stayed 1 night

One of the nicest hotels we have stayed in. The staff were all friendly, welcoming and efficient. The facilities were excellent, and parking was very easy. All round, the hotel was nice and clean. Food was very good, especially the breakfast, tasty, hot and plenty. It was an easy walk into the town. All round, a great experience for us, highly recommended.

6

John Eric

May 24, 2024

·

Stayed 1 night

Good location for the centre of the town and parking on site. Not a picturesque site but the hotel is of a good standard. The breakfast was not good the self service offering was not hot and had been in the warming containers for some time. Drop a star for a poor breakfast but I would stay again.

8

peter

Mar 19, 2025

·

Stayed 2 nights

Had a room with a connecting door (room 322). Could hear occupants in adjoining room talking into early hours of the morning. Otherwise we had a good stay and good food in the restaurant. Restaurant menu is quite comprehensive I might add.

6

Nabil

Dec 30, 2022

·

Stayed 2 nights

Breakfast was not good Paid extra for the breakfast and has limited choices

10

Lorraine

Dec 1, 2025

·

Stayed 1 night

Fabulous hotel with friendly and efficient staff. In the middle St Helens so well placed with ample parking (lots of signs telling you to book your car in!). Used the leisure facilities and they were great again with friendly and efficient staff and very clean. Restaurant staff great and the food was excellent. Can’t praise the hotel highly enough so won’t deduct any stars for the only bugbear from the stay. We booked half board but no details on Hotels.com and no details on reception apart from it was dinner and breakfast. The cost was £80 so seemed reasonable but the additional cost for breakfast on the booking page was £11 ( full cost £25). So even at full cost the “Dinner allowance should have been £55 but we were told in the restaurant to order as normal they would deduct £40 from the bill. Clearly not an economic option so will not book this type of stay in the future. Hotel might say they are deducting vat from the fee but that does not make sense either as vat is included in the prices paid. Drinks were extra which we expected and the cost in comparison to other places was reasonable. Will use Mercure again but not on a half board basis.

10

KEVIN

Jun 3, 2023

·

Stayed 1 night

Modern, clean & comfortable hotel, with friendly staff, breakfast was great, will stay again when needing to visit the area.

10

Bartolomej

Feb 15, 2024

·

Stayed 1 night

Very nice and clean ..super staff, restaurant is nice good food

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AI-generated summary based on recent guest reviews

Month	Average price
January	$85
February	$86
March	$89
April	$96
May	$96
June	$109
July	$103
August	$107
September	$110
October	$98
November	$110
December	$101

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4 $88	5 $83
6 $73	7 $98	8 $91	9 $164	10 $78	11 $225	12
13 $71	14 $87	15 $107	16 $97	17 $71	18 $68	19 $118
20 $67	21 $82	22 $131	23 $100	24 $66	25 $66	26 $125
27 $68	28 $121	29 $158	30 $133

Su	Mo	Tu	We	Th	Fr	Sa
				1 $66	2 $92	3 $90
4 $70	5 $88	6 $137	7 $96	8 $80	9 $89	10 $193
11 $74	12 $88	13 $151	14 $118	15 $82	16 $72	17 $147
18 $66	19 $98	20 $143	21 $119	22 $66	23 $66	24 $185
25 $66	26 $95	27 $126	28 $136	29 $67	30 $80	31 $92

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Monthly average prices

About this property

Location

Guest reviews

Very good

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

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