The Maids Head Hotel
US$184
/ night
Avg. for September
Select dates to see prices and availability
US$184
/ night
Avg. for September
Monthly average prices
Nightly prices at The Maids Head Hotel average US$146 in the cheapest month (January) and US$197 in the most expensive month (July), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$146 |
| February | US$155 |
| March | US$156 |
| April | US$163 |
| May | US$176 |
| June | US$189 |
| July | US$197 |
| August | US$181 |
| September | US$184 |
| October | US$160 |
| November | US$161 |
| December | US$160 |
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A
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Sept · US$184
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Most expensive: July (~US$197)
Cheapest: January (~US$146)
About this property
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and wedding services. Additional features at this hotel include a banquet hall and bike storage.
Amenities
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and wedding services. Additional features at this hotel include a banquet hall and bike storage.
Business amenities
Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. This hotel has 6 meeting rooms available for events. Self parking (subject to charges) is available onsite.
Dining
Grab a bite to eat at WinePress at Wensum, a restaurant which features a bar/lounge, or stay in and take advantage of the 24-hour room service. Full breakfasts are available daily from 7 AM to 9:30 AM for a fee. Children aged 12 and younger eat free breakfast.
Rooms
Stay in one of 84 guestrooms featuring plasma televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.
Location
With a stay at The Maids Head Hotel, you'll be centrally located in Norwich, steps from Tombland and Elm Hill. This historic hotel is 0.1 mi (0.1 km) from Norwich Cathedral and 1 mi (1.7 km) from Norwich Castle.
What's nearby
Tombland(0.1 Miles)
Elm Hill(0.1 Miles)
Norwich Cathedral(0.1 Miles)
Hungate Medieval Art(0.1 Miles)
Norfolk Broads(0.1 Miles)
Magdalen Street(0.2 Miles)
Norwich University of the Arts(0.2 Miles)
St. Andrew's and Blackfriars' Hall(0.2 Miles)
John Jarrold Printing Museum(0.2 Miles)
Museum of Norwich at the Bridewell(0.3 Miles)
Royal Norfolk Regimental Museum(0.3 Miles)
Norwich Playhouse(0.3 Miles)
Maddermarket Theatre(0.4 Miles)
St Helen's Church(0.4 Miles)
Strangers Hall Garden(0.4 Miles)
The preferred airport for The Maids Head Hotel is Norwich (NWI-Norwich Intl.)(3.5 Miles)
Parking
Restaurant
Non-smoking rooms
Room service
Dry cleaning
Housekeeping
Location
Tombland, Norwich, England, United Kingdom
Tombland (0.1 Miles)
Elm Hill (0.1 Miles)
Norwich Cathedral (0.1 Miles)
Hungate Medieval Art (0.1 Miles)
Norfolk Broads (0.1 Miles)
Magdalen Street (0.2 Miles)
Guest reviews
8.8
Fabulous
Based on 3,926 verified reviews
Who stays here?
Business
16%
Couple
52%
Family
13%
Group
12%
Solo
3%
What guests think
AI-generated summary based on recent guest reviews
Reviews of The Maids Head Hotel highlight its historic character and central location by the cathedral, consistently friendly staff, generally comfortable rooms, and popular breakfast, while recurring downsides include occasional noise, temperature control issues, and some dated or inconsistent rooms.
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What guests think
Reviews of The Maids Head Hotel highlight its historic character and central location by the cathedral, consistently friendly staff, generally comfortable rooms, and popular breakfast, while recurring downsides include occasional noise, temperature control issues, and some dated or inconsistent rooms.
Many guests find rooms spotless and comfortable, though a minority report housekeeping misses or worn elements. Facilities attract praise for on-site parking and the complimentary vintage Bentley tours, but some note that the historic building involves many stairs and no lift. Overall, expect a charming, well-located stay with occasional quirks.
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AI-generated summary based on recent guest reviews
Facilities
On-site parking is convenient but sometimes charged. Guests like the complimentary vintage Bentley tours; a few note slow bar service and limited indoor areas for dogs.
Related guest reviews
10
Lisa
19 Jan 2025
·
Stayed 1 night
We had a one night stay as we was visiting Norwich. We have stayed before and found the hotel very nice. We did'nt book breakfast on this stay as we feel breakfast does let them down in this area. We did use the bar area on arrival for a couple of drinks before going back to our room to get ready for our evening out. We love the old look bar which resembles a pub. It could do with being staffed more
We had a one night stay as we was visiting Norwich. We have stayed before and found the hotel very nice. We did'nt book breakfast on this stay as we feel breakfast does let them down in this area. We did use the bar area on arrival for a couple of drinks before going back to our room to get ready for our evening out. We love the old look bar which resembles a pub. It could do with being staffed more
10
Victoria
24 Oct 2025
·
Stayed 1 night
We stayed for the 1 night only (Thursday) and arrived by bus because the carpark charge online looked to expensive. Whilst we were upgraded on arrival toi a newly decorated level 1 - in room 109. A Gorgeous quiet and warm room with a settee and chairs. When walking to the Norwich Cathedral next door we saw a beautiful old Bentley car parked out front which is one of three classic cars own by the hotel. We got a complimentary tour all around the City with the driver as guide. Fabulous thanks Maids Head for a truly memorable stay in Storm Benjamin!
We stayed for the 1 night only (Thursday) and arrived by bus because the carpark charge online looked to expensive. Whilst we were upgraded on arrival toi a newly decorated level 1 - in room 109. A Gorgeous quiet and warm room with a settee and chairs. When walking to the Norwich Cathedral next door we saw a beautiful old Bentley car parked out front which is one of three classic cars own by the hotel. We got a complimentary tour all around the City with the driver as guide. Fabulous thanks Maids Head for a truly memorable stay in Storm Benjamin!
10
Polly
9 Feb 2025
·
Stayed 1 night
We loved our stay here. It’s a beautiful hotel with attentive staff. The breakfast options were varied and well done. Parking on site at a reasonable rate was also a bonus. We will be visiting again.
We loved our stay here. It’s a beautiful hotel with attentive staff. The breakfast options were varied and well done. Parking on site at a reasonable rate was also a bonus. We will be visiting again.
10
Stuart
22 Aug 2024
·
Stayed 1 night
Great little hotel with bucket loads of history, good price and with the added rarity of a city-centre hotel with parking. Breakfast was also excellent. We will definitely return for future Norwich shopping trips!
Great little hotel with bucket loads of history, good price and with the added rarity of a city-centre hotel with parking. Breakfast was also excellent. We will definitely return for future Norwich shopping trips!
8
Clare
28 Jun 2024
·
Stayed 1 night
The staff were friendly, efficient and the accommodation was clean, centrally located and convenient. It wasn't clear that parking was an extra cost and it was limited. As this is marketed as a dog friendly hotel it would be helpful to know in advance that outside of the room and the courtyard, you are not allowed stop anywhere else in the hotel with your dog. We were asked to move on twice before being told that the courtyard was the only place other than your room that you could stop with your dog. Whilst we completely understand that some areas need to be dog free, it was disappointing that this was not made clear when booking or on arrival. Otherwise a lovely hotel and nice staff.
The staff were friendly, efficient and the accommodation was clean, centrally located and convenient. It wasn't clear that parking was an extra cost and it was limited. As this is marketed as a dog friendly hotel it would be helpful to know in advance that outside of the room and the courtyard, you are not allowed stop anywhere else in the hotel with your dog. We were asked to move on twice before being told that the courtyard was the only place other than your room that you could stop with your dog. Whilst we completely understand that some areas need to be dog free, it was disappointing that this was not made clear when booking or on arrival. Otherwise a lovely hotel and nice staff.
8
Peter
20 Sept 2025
·
Stayed 1 night
A comfortable but over-priced hotel in a good location. The few staff we came into contact with were friendly and helpful. It is disappointing to have to pay for parking on top of an already pricy room charge.
A comfortable but over-priced hotel in a good location. The few staff we came into contact with were friendly and helpful. It is disappointing to have to pay for parking on top of an already pricy room charge.
8
Neil
5 Oct 2025
·
Stayed 3 nights
Booked for a long weekend away. Very welcoming, friendly staff from the moment of check-in right through to checking out. Hotel location is ideal, being about 200 metres from Norwich Cathedral (Anglican) and making the town centre easy walking distance. The buffet breakfast was extensive and tasty. A complimentary 40 minute tour of the city in a vintage Bentley (weekends only) added to the whole experience.
Booked for a long weekend away. Very welcoming, friendly staff from the moment of check-in right through to checking out. Hotel location is ideal, being about 200 metres from Norwich Cathedral (Anglican) and making the town centre easy walking distance. The buffet breakfast was extensive and tasty. A complimentary 40 minute tour of the city in a vintage Bentley (weekends only) added to the whole experience.
10
Louise
12 Jun 2024
·
Stayed 2 nights
Central location, spacious and comfortable. The staff were lovely, nothing was too much trouble. Can park on site and you can borrow complimentary bicycles which were lots of fun. Would stay again.
Central location, spacious and comfortable. The staff were lovely, nothing was too much trouble. Can park on site and you can borrow complimentary bicycles which were lots of fun. Would stay again.
8
Tracey
12 Feb 2024
·
Stayed 2 nights
The hotel is perfectly located for visiting Norwich city centre. It is smart and comfortable but one or two basics only available as additional extras such as a bathrobe and parking. It was an extra £10 per robe on top of the cost of an Executive Double room and a discounted rate of £8 per night to use the hotel car park. It may be just us but when looking for a hotel with a car park and a hotel highlights there are car parking facilities we don’t expect to be charged. If you are driving an electric car you would be able to offset the fees by charging your car using one of the two charging points, this is free for hotel guests. Overall we enjoyed our stay and despite the hidden extras we would stay here again.
The hotel is perfectly located for visiting Norwich city centre. It is smart and comfortable but one or two basics only available as additional extras such as a bathrobe and parking. It was an extra £10 per robe on top of the cost of an Executive Double room and a discounted rate of £8 per night to use the hotel car park. It may be just us but when looking for a hotel with a car park and a hotel highlights there are car parking facilities we don’t expect to be charged. If you are driving an electric car you would be able to offset the fees by charging your car using one of the two charging points, this is free for hotel guests. Overall we enjoyed our stay and despite the hidden extras we would stay here again.
10
Shawn
5 Nov 2025
·
Stayed 1 night
Bar was fully stocked, Staff all very friendly
Bar was fully stocked, Staff all very friendly
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AI-generated summary based on recent guest reviews
Cleanliness
Many reviews praise spotless rooms and well-kept areas. A smaller number cite lapses such as dust, stains, mold, or missed items.
Related guest reviews
8
Paul
20 Nov 2025
·
Stayed 1 night
room was spotless and comfortable. Hotel location is excellent.
room was spotless and comfortable. Hotel location is excellent.
10
Jules
27 Nov 2025
·
Stayed 1 night
Great stay in a fabulous hotel. Lovely room - clean and spacious. We didn't eat at the hotel so can't comment on breakfast or dinner.
Great stay in a fabulous hotel. Lovely room - clean and spacious. We didn't eat at the hotel so can't comment on breakfast or dinner.
10
Carrie
25 Nov 2025
·
Stayed 1 night
Amazing staff, spotless and extremely comfortable rooms.
Amazing staff, spotless and extremely comfortable rooms.
4
Justin
12 Jan 2025
·
Stayed 1 night
Tired small rooms with mold on bathroom window. Pretty disappointing versus description.
Tired small rooms with mold on bathroom window. Pretty disappointing versus description.
10
Paul
10 Dec 2025
·
Stayed 1 night
Room spotless, great location would definitely stay again.
Room spotless, great location would definitely stay again.
6
Duncan
28 Nov 2025
·
Stayed 1 night
I stay often in Norwich and there are some really excellent hotel options. I stayed here because of the excellent reviews but it didn’t live up to the hype. The room was reasonable but a bit dated. But worse was the general grubbyness of the room. Net curtains where grey and stained and round the windows was positively dirty. I’ll stick to the other options in town. Disappointing…
I stay often in Norwich and there are some really excellent hotel options. I stayed here because of the excellent reviews but it didn’t live up to the hype. The room was reasonable but a bit dated. But worse was the general grubbyness of the room. Net curtains where grey and stained and round the windows was positively dirty. I’ll stick to the other options in town. Disappointing…
10
Darren
13 Jun 2024
·
Stayed 1 night
Spotlessly clean hotel. Breakfast offering varied and of good quality. ALL staff were helpful, friendly but professional. Will definitely be returning.
Spotlessly clean hotel. Breakfast offering varied and of good quality. ALL staff were helpful, friendly but professional. Will definitely be returning.
6
CARLEY
14 Mar 2025
·
Stayed 1 night
The room had previous guest clothes left in the wardrobe, we got supplied 1 towel which was very old and worn , the room Was dusty and very tired , the bedding had stains of coffee on and generally cleaning was poor , we did inform reception who said “ohhh we will get that sorted before next guest stay “ I was very disappointed
The room had previous guest clothes left in the wardrobe, we got supplied 1 towel which was very old and worn , the room Was dusty and very tired , the bedding had stains of coffee on and generally cleaning was poor , we did inform reception who said “ohhh we will get that sorted before next guest stay “ I was very disappointed
10
Sharon
11 Aug 2024
·
Stayed 1 night
Lovely building and well placed in the town centre . Noticed stairs were dirty in places and cutlery not clean. Other than that the rooms were comfortable and nice . The noise was mainly from The neighbouring pubs . All in all a pleasant stay
Lovely building and well placed in the town centre . Noticed stairs were dirty in places and cutlery not clean. Other than that the rooms were comfortable and nice . The noise was mainly from The neighbouring pubs . All in all a pleasant stay
6
Tim
25 Feb 2024
·
Stayed 1 night
Good location for access to the City, room had not been cleaned properly, cobwebs on the bed side lamp and thick layer of dust on one of the shelves, room was also very cold on arrival. Room itself was average and in my opinion expensive compared to other places i have stayed
Good location for access to the City, room had not been cleaned properly, cobwebs on the bed side lamp and thick layer of dust on one of the shelves, room was also very cold on arrival. Room itself was average and in my opinion expensive compared to other places i have stayed
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AI-generated summary based on recent guest reviews
Rooms
Rooms are often comfortable, some spacious and characterful with cathedral views. Recurrent issues include street or event noise, inconsistent temperature control (too hot or cold, windows that don’t open), some dated or small rooms, and occasional mattress or pillow discomfort.
Related guest reviews
6
Kerry
6 Apr 2025
·
Stayed 1 night
Very small room , the room was close to the extraction fan outlet for the kitchen that was noisy from the early hours of the morning and throughout the day / evening. Staff polite , hotel condition was generally good however there was a flood near the breakfast room that was being fixed during breakfast . Fire alarm did go off a twice but only for short periods
Very small room , the room was close to the extraction fan outlet for the kitchen that was noisy from the early hours of the morning and throughout the day / evening. Staff polite , hotel condition was generally good however there was a flood near the breakfast room that was being fixed during breakfast . Fire alarm did go off a twice but only for short periods
4
JU YING
2 Jun 2025
·
Stayed 1 night
The establishment was aged yet well refurbished. The staffs were professional, welcoming, and polite. The dining hall was said to be from the 14th century, yet it has been renovated to be classy and did not feel aged at all. Furthermore, the property is located right next to the Cathedral and Elm Hill, making easy visits around the city (although the entire city is very walkable). Unfortunately, the room I stayed at in the hotel had one of the most uncomfortable beds I had ever experienced. The mattress seems to be of innerspring and completely collapsed on either side to the point where on several occasions I would almost fell off from the bed. Everything else in the room was satisfactory, and we also had a decent breakfast. However the poor experience from the flawed mattress impacting my rest cannot justify the otherwise satisfactory experience.
The establishment was aged yet well refurbished. The staffs were professional, welcoming, and polite. The dining hall was said to be from the 14th century, yet it has been renovated to be classy and did not feel aged at all. Furthermore, the property is located right next to the Cathedral and Elm Hill, making easy visits around the city (although the entire city is very walkable). Unfortunately, the room I stayed at in the hotel had one of the most uncomfortable beds I had ever experienced. The mattress seems to be of innerspring and completely collapsed on either side to the point where on several occasions I would almost fell off from the bed. Everything else in the room was satisfactory, and we also had a decent breakfast. However the poor experience from the flawed mattress impacting my rest cannot justify the otherwise satisfactory experience.
10
Pilar Veronica
15 Sept 2025
·
Stayed 3 nights
Very comfortable room (Executive room). Superb location. Friendly and helpful staff.
Very comfortable room (Executive room). Superb location. Friendly and helpful staff.
6
Pauline
18 Nov 2025
·
Stayed 1 night
Room dated
Room dated
8
Diana
7 Dec 2025
·
Stayed 1 night
Friendly and professional staff. Executive double room was spacious and decorated well.
Friendly and professional staff. Executive double room was spacious and decorated well.
10
Rachel
8 Jul 2025
·
Stayed 1 night
Fantastic experience at the Maid's Head Hotel. We arrived at 1pm to drop off a bag and the receptionist allowed us to check in early and showed us to the room. The room was beautiful, filled with beams and a view of the cathedral. Drink at the bar was very nice. Buffet breakfast was the best we have had, local produce and cooked very well. Service throughout our stay was superb
Fantastic experience at the Maid's Head Hotel. We arrived at 1pm to drop off a bag and the receptionist allowed us to check in early and showed us to the room. The room was beautiful, filled with beams and a view of the cathedral. Drink at the bar was very nice. Buffet breakfast was the best we have had, local produce and cooked very well. Service throughout our stay was superb
4
Hannah
19 Aug 2025
·
Stayed 1 night
Room 218 is much too hot to stay in. The outside temperature was 21 degrees during our stay so not hot but the room was like a sauna. The portable air-con unit (even when filled with ice) blew out hot air and windows didn't open for any air. When we complained the hotel was full so we couldn't be moved but the man who spoke to us from reception put the phone down on us (yes, we were annoyed when speaking to him but not rude or disrespectful in anyway). We have seen various reviews online that say the same as us so this room should not be sold if it is this hot. (I dread to think what it's like when its 30degrees outside!!!) We were unable to relax in the room at all and got no sleep. The noise from the pub across the road was ridiculous too. People staying in this room should be informed that the noise is that bad, I know it's a city centre but never before have we stayed in a city centre hotel with such bad noise. The heat and noise combination meant we got about 1 hours sleep. We were given a 50% refund on check out but still resentful as it completely ruined our weekend (my husband had a big cycling event the next day which he needed to be well rested for but obviously wasn't).
Room 218 is much too hot to stay in. The outside temperature was 21 degrees during our stay so not hot but the room was like a sauna. The portable air-con unit (even when filled with ice) blew out hot air and windows didn't open for any air. When we complained the hotel was full so we couldn't be moved but the man who spoke to us from reception put the phone down on us (yes, we were annoyed when speaking to him but not rude or disrespectful in anyway). We have seen various reviews online that say the same as us so this room should not be sold if it is this hot. (I dread to think what it's like when its 30degrees outside!!!) We were unable to relax in the room at all and got no sleep. The noise from the pub across the road was ridiculous too. People staying in this room should be informed that the noise is that bad, I know it's a city centre but never before have we stayed in a city centre hotel with such bad noise. The heat and noise combination meant we got about 1 hours sleep. We were given a 50% refund on check out but still resentful as it completely ruined our weekend (my husband had a big cycling event the next day which he needed to be well rested for but obviously wasn't).
6
Nigel
11 Nov 2025
·
Stayed 3 nights
We found the room very noisy We were offered to see another room but it was no different So we decided to stay put We tried to make a cup of tea but the kettle wbnnnnnk
We found the room very noisy We were offered to see another room but it was no different So we decided to stay put We tried to make a cup of tea but the kettle wbnnnnnk
6
Kirsty
6 Apr 2025
·
Stayed 1 night
Only thing that let it down was the matress in our room 301... its completely worn out. Didnt sleep well at all. Needs replacing asap .
Only thing that let it down was the matress in our room 301... its completely worn out. Didnt sleep well at all. Needs replacing asap .
6
Janice
9 Feb 2025
·
Stayed 1 night
It’s certainly old, but really needs an upgrade. Windows don’t open, room too warm and limited ability to control this. It should be clearer that they have no lifts, and multiple levels. It was okay but we wouldn’t stay again.
It’s certainly old, but really needs an upgrade. Windows don’t open, room too warm and limited ability to control this. It should be clearer that they have no lifts, and multiple levels. It was okay but we wouldn’t stay again.
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AI-generated summary based on recent guest reviews
Service
Staff are widely described as friendly, professional and accommodating, with thoughtful touches like upgrades and special-occasion gestures. Some guests experienced slow bar/restaurant service, housekeeping timing missteps, or isolated service lapses.
Related guest reviews
10
Kirsty
29 Jun 2025
·
Stayed 1 night
We’ve stayed at the Maids Head several times. It’s a great hotel, clean and comfortable. Breakfast is always great - lots of gluten free options. Gluten free toast is always provided. Choice of GF cereals, cooked breakfast was all clearly marked and our server was aware of which items were gf. Room was lovely and clean. There was a wedding there on our last stay, and the bar ran out of wine and the barman was not having a great time - he was clearly under pressure and not in the best mood. It didn’t spoil our stay.
We’ve stayed at the Maids Head several times. It’s a great hotel, clean and comfortable. Breakfast is always great - lots of gluten free options. Gluten free toast is always provided. Choice of GF cereals, cooked breakfast was all clearly marked and our server was aware of which items were gf. Room was lovely and clean. There was a wedding there on our last stay, and the bar ran out of wine and the barman was not having a great time - he was clearly under pressure and not in the best mood. It didn’t spoil our stay.
8
Fiona
2 Nov 2024
·
Stayed 2 nights
Lovely staff, professional & extremely helpful going the extra mile, location was great as was the hotel overall. Lots of lounge areas and lovely food. The only 2 thing's I’d score down on were the hospitality knocking twice from 10 am until 11.30 both days, even though we had do not disturb on the door and requested a mid day checkout. I realise the building is very old but the smell of sewer was evident in every part of the building especially the toilets, & even in the restaurant. There was actually water running down the wall where we were sitting which we bought to the staffs attention and there was a maintenance man there within 10 minutes. Despite this I would book again if I visit Norwich.
Lovely staff, professional & extremely helpful going the extra mile, location was great as was the hotel overall. Lots of lounge areas and lovely food. The only 2 thing's I’d score down on were the hospitality knocking twice from 10 am until 11.30 both days, even though we had do not disturb on the door and requested a mid day checkout. I realise the building is very old but the smell of sewer was evident in every part of the building especially the toilets, & even in the restaurant. There was actually water running down the wall where we were sitting which we bought to the staffs attention and there was a maintenance man there within 10 minutes. Despite this I would book again if I visit Norwich.
10
Liz
18 Dec 2025
·
Stayed 1 night
Staff were really friendly and polite and very helpful. Lovely place to stay with a lot of history around every corner. Room was perfect.
Staff were really friendly and polite and very helpful. Lovely place to stay with a lot of history around every corner. Room was perfect.
10
Steven
12 Nov 2025
·
Stayed 1 night
Staff, room, breakfast, location all amazing. My go to hotel when I stay in Norwich and it never disappoints.
Staff, room, breakfast, location all amazing. My go to hotel when I stay in Norwich and it never disappoints.
10
Rachel
8 Jul 2025
·
Stayed 1 night
Fantastic experience at the Maid's Head Hotel. We arrived at 1pm to drop off a bag and the receptionist allowed us to check in early and showed us to the room. The room was beautiful, filled with beams and a view of the cathedral. Drink at the bar was very nice. Buffet breakfast was the best we have had, local produce and cooked very well. Service throughout our stay was superb
Fantastic experience at the Maid's Head Hotel. We arrived at 1pm to drop off a bag and the receptionist allowed us to check in early and showed us to the room. The room was beautiful, filled with beams and a view of the cathedral. Drink at the bar was very nice. Buffet breakfast was the best we have had, local produce and cooked very well. Service throughout our stay was superb
8
Martin
25 Jul 2023
·
Stayed 1 night
I have stayed here a few times and this stay was the best. The only let down was the young staff at breakfast, their colleague was run-off her feet. Im not too sure but i think new car parking charges are starting which would have a bearing on whether i stayed again?
I have stayed here a few times and this stay was the best. The only let down was the young staff at breakfast, their colleague was run-off her feet. Im not too sure but i think new car parking charges are starting which would have a bearing on whether i stayed again?
8
Nita
23 Sept 2025
·
Stayed 3 nights
Always enjoy staying at the Maids Head, it's convenient to the city and the staff are always friendly and attentive.
Always enjoy staying at the Maids Head, it's convenient to the city and the staff are always friendly and attentive.
8
David
1 May 2023
·
Stayed 2 nights
The hotel was well located, clean, comfortable and has good parking. Breakfast was really good and the food in the restaurant was very good as well. However, the service in the bar was poor as was the service in the restaurant in the evening. Very long wait between courses and very noisy. The restaurant was not very busy so no excuse and the manager was not helpful. He told us that he acknowledge that there was a problem but didn’t apologise or take any action about the loud table. He did chase up the very late food and then having done this thought it okay to add a service charge to the bill. Not impressed.
The hotel was well located, clean, comfortable and has good parking. Breakfast was really good and the food in the restaurant was very good as well. However, the service in the bar was poor as was the service in the restaurant in the evening. Very long wait between courses and very noisy. The restaurant was not very busy so no excuse and the manager was not helpful. He told us that he acknowledge that there was a problem but didn’t apologise or take any action about the loud table. He did chase up the very late food and then having done this thought it okay to add a service charge to the bill. Not impressed.
6
Samuel
15 Nov 2025
·
Stayed 1 night
Our room was very cold. We called reception and they said we'd need to wait 2 hours for it to warm up, which it didn't...and by then it was too late to ask someone to fix it. We also ordered room service and there were bits missing from our order. A member of staff also walked into the room before check out time while we were in the bathroom. The hotel is very nice but I found the experience to be somewhat lacking.
Our room was very cold. We called reception and they said we'd need to wait 2 hours for it to warm up, which it didn't...and by then it was too late to ask someone to fix it. We also ordered room service and there were bits missing from our order. A member of staff also walked into the room before check out time while we were in the bathroom. The hotel is very nice but I found the experience to be somewhat lacking.
10
James
12 Apr 2025
·
Stayed 1 night
After booking our stay for our anniversary I enquired with the booking team to see if I could drop our luggage off early to try and keep it as a surprise for my wife. They were amazingly accommodating and even moved the bag to the room before our arrival later in the evening. On arrival we found out that we had been upgraded, an amazing surprise that made our stay even more special. We found our room with towel swans, rose petals and a hand written card from the team. Such lovely touches! The room was clean, spacious and comfortable. There is a little wear and tear if you look closer but it really doesn't detract from the character of the room or property overall. The bathroom is spacious with a lovely rainfall shower, his & hers sinks although it does get steamy as there is no extraction fan. For a single night stay it couldn't have been better and the team at the hotel always go above and beyond to make sure your stay is as amazing as you hope it will be. Checkout was simple, dropping the room key into a box on the counter, when asked our room number we were told we had a overnight parking charge despite not having a vehicle with us but on explanation this was quickly waved. We couldn't be happier with our experience and would happily stay again if we wanted to stay centrally in Norwich!!
After booking our stay for our anniversary I enquired with the booking team to see if I could drop our luggage off early to try and keep it as a surprise for my wife. They were amazingly accommodating and even moved the bag to the room before our arrival later in the evening. On arrival we found out that we had been upgraded, an amazing surprise that made our stay even more special. We found our room with towel swans, rose petals and a hand written card from the team. Such lovely touches! The room was clean, spacious and comfortable. There is a little wear and tear if you look closer but it really doesn't detract from the character of the room or property overall. The bathroom is spacious with a lovely rainfall shower, his & hers sinks although it does get steamy as there is no extraction fan. For a single night stay it couldn't have been better and the team at the hotel always go above and beyond to make sure your stay is as amazing as you hope it will be. Checkout was simple, dropping the room key into a box on the counter, when asked our room number we were told we had a overnight parking charge despite not having a vehicle with us but on explanation this was quickly waved. We couldn't be happier with our experience and would happily stay again if we wanted to stay centrally in Norwich!!
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AI-generated summary based on recent guest reviews
Location
Excellent central setting beside Norwich Cathedral with easy walking access to shops, restaurants and sights; on-site parking helps. The central position can bring late-night noise in some rooms.
Related guest reviews
10
Paul
15 Feb 2025
·
Stayed 1 night
Very Old but well maintained hotel. Friendly staff, great location for walking to shops.
Very Old but well maintained hotel. Friendly staff, great location for walking to shops.
10
Pilar Veronica
15 Sept 2025
·
Stayed 3 nights
Very comfortable room (Executive room). Superb location. Friendly and helpful staff.
Very comfortable room (Executive room). Superb location. Friendly and helpful staff.
10
Melanie
6 Apr 2025
·
Stayed 1 night
Great central hotel
Great central hotel
10
Paul
10 Dec 2025
·
Stayed 1 night
Room spotless, great location would definitely stay again.
Room spotless, great location would definitely stay again.
10
James
24 Aug 2025
·
Stayed 3 nights
This hotel was an excellent choice due to its prime location next to the Anglican Cathedral, with a Wetherspoons 110yds down the road, shops 10 mins walk and station 15. The rooms were of a very high standard and house-keeping take a pride in ensuring customer excellence in the way it responds to needs.
This hotel was an excellent choice due to its prime location next to the Anglican Cathedral, with a Wetherspoons 110yds down the road, shops 10 mins walk and station 15. The rooms were of a very high standard and house-keeping take a pride in ensuring customer excellence in the way it responds to needs.
10
Cherie
13 Sept 2025
·
Stayed 1 night
Perfect location for seeing the sights of Norwich
Perfect location for seeing the sights of Norwich
10
Anne
16 Dec 2024
·
Stayed 1 night
Warm and efficient welcome. Great facilities, fantastic location
Warm and efficient welcome. Great facilities, fantastic location
10
Simon
30 Jun 2024
·
Stayed 1 night
Fantastic location next to the cathedral, plenty of food options and some lovely cobblestone lanes. Clean, comfortable hotel with really attentive staff. Oldest hotel in the country apparently. Some nice history
Fantastic location next to the cathedral, plenty of food options and some lovely cobblestone lanes. Clean, comfortable hotel with really attentive staff. Oldest hotel in the country apparently. Some nice history
10
William
23 Sept 2025
·
Stayed 2 nights
A really lovely hotel, every room unique but gorgeous. Friendly staff, perfect location for historical Norwich, great shopping minutes away.
A really lovely hotel, every room unique but gorgeous. Friendly staff, perfect location for historical Norwich, great shopping minutes away.
10
Shelley
27 Nov 2025
·
Stayed 2 nights
Stayed for 2 nights lovely hotel, staff are very friendly. The cathedral is across the road and the castle is close by as well
Stayed for 2 nights lovely hotel, staff are very friendly. The cathedral is across the road and the castle is close by as well
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AI-generated summary based on recent guest reviews
Dining
Breakfast is frequently praised for quality and choice, and many enjoyed dinners in the restaurant. However, some report slow service or buffet items not hot enough, and prices can feel high at times.
Related guest reviews
10
Christine
16 Nov 2025
·
Stayed 3 nights
Large, warm bathroom. Friendly staff. Excellent breakfast
Large, warm bathroom. Friendly staff. Excellent breakfast
10
Gary
30 Nov 2025
·
Stayed 1 night
The rosette menu was probably some of the best food ever tasted, the lamb was exceptional!!
The rosette menu was probably some of the best food ever tasted, the lamb was exceptional!!
8
PHILIP
11 Apr 2024
·
Stayed 3 nights
Lunchtime menu was only basic sandwiches with cheap bread. Everything else about stay was very good, just avoid lunch.
Lunchtime menu was only basic sandwiches with cheap bread. Everything else about stay was very good, just avoid lunch.
10
Tina
19 Jun 2024
·
Stayed 1 night
The Maid's Head Hotel is well located in the city centre. All the staff I spoke with were very attentive, friendly, and helpful. My room was decorated well and clean, with modern amenities and extras like a minifridge and bottled water. Wifi was strong. The water pressure is good with plenty of hot water. I didn't originally book breakfast at the hotel, but the next morning I decided to eat at the hotel and I am glad I did. There were plenty of options for a hot breakfast, as well as, fresh fruit, yoghurt, cereal, and pasteries for a reasonable price.
The Maid's Head Hotel is well located in the city centre. All the staff I spoke with were very attentive, friendly, and helpful. My room was decorated well and clean, with modern amenities and extras like a minifridge and bottled water. Wifi was strong. The water pressure is good with plenty of hot water. I didn't originally book breakfast at the hotel, but the next morning I decided to eat at the hotel and I am glad I did. There were plenty of options for a hot breakfast, as well as, fresh fruit, yoghurt, cereal, and pasteries for a reasonable price.
10
Rachel
8 Jul 2025
·
Stayed 1 night
Fantastic experience at the Maid's Head Hotel. We arrived at 1pm to drop off a bag and the receptionist allowed us to check in early and showed us to the room. The room was beautiful, filled with beams and a view of the cathedral. Drink at the bar was very nice. Buffet breakfast was the best we have had, local produce and cooked very well. Service throughout our stay was superb
Fantastic experience at the Maid's Head Hotel. We arrived at 1pm to drop off a bag and the receptionist allowed us to check in early and showed us to the room. The room was beautiful, filled with beams and a view of the cathedral. Drink at the bar was very nice. Buffet breakfast was the best we have had, local produce and cooked very well. Service throughout our stay was superb
8
David
1 May 2023
·
Stayed 2 nights
The hotel was well located, clean, comfortable and has good parking. Breakfast was really good and the food in the restaurant was very good as well. However, the service in the bar was poor as was the service in the restaurant in the evening. Very long wait between courses and very noisy. The restaurant was not very busy so no excuse and the manager was not helpful. He told us that he acknowledge that there was a problem but didn’t apologise or take any action about the loud table. He did chase up the very late food and then having done this thought it okay to add a service charge to the bill. Not impressed.
The hotel was well located, clean, comfortable and has good parking. Breakfast was really good and the food in the restaurant was very good as well. However, the service in the bar was poor as was the service in the restaurant in the evening. Very long wait between courses and very noisy. The restaurant was not very busy so no excuse and the manager was not helpful. He told us that he acknowledge that there was a problem but didn’t apologise or take any action about the loud table. He did chase up the very late food and then having done this thought it okay to add a service charge to the bill. Not impressed.
10
Kim
30 Nov 2024
·
Stayed 2 nights
Beautiful hotel in a perfect position in the city centre. Very friendly staff and nice breakfast. Ate in the restaurant too and the meal was excellent. Will definitely stay again .
Beautiful hotel in a perfect position in the city centre. Very friendly staff and nice breakfast. Ate in the restaurant too and the meal was excellent. Will definitely stay again .
10
TRACEY
29 Sept 2025
·
Stayed 1 night
My husband brought us here for my birthday and we stayed for one night. All the staff were very friendly and efficient. Our twin room was clean and the bed and pillows were very comfortable. We had an evening meal here and the meals were exceptionally good. Breakfast was very good too. We would definitely book to stay again.
My husband brought us here for my birthday and we stayed for one night. All the staff were very friendly and efficient. Our twin room was clean and the bed and pillows were very comfortable. We had an evening meal here and the meals were exceptionally good. Breakfast was very good too. We would definitely book to stay again.
4
Daniel
7 May 2023
·
Stayed 2 nights
Food cold waited over an hit for main course Staff inattentive
Food cold waited over an hit for main course Staff inattentive
8
Mary
20 Dec 2024
·
Stayed 1 night
The hotel is lovely. The rooms are very good and the heating system is simple to use.the staff are all lovely. Breakfast could be improved. The cooked breakfast is buffet style and the products they use seem great quality but as it’s all in warming trays, it’s actually cold or lukewarm at best. Thus hotel would be perfect if the breakfast was cooked for you rather than dive buffet style.
The hotel is lovely. The rooms are very good and the heating system is simple to use.the staff are all lovely. Breakfast could be improved. The cooked breakfast is buffet style and the products they use seem great quality but as it’s all in warming trays, it’s actually cold or lukewarm at best. Thus hotel would be perfect if the breakfast was cooked for you rather than dive buffet style.
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AI-generated summary based on recent guest reviews
10
Rebecca
3 weeks ago
·
Stayed 3 nights
The hotel is wonderfully old and this incredibly charming. The staff were all exemplary and went above and beyond to help.
The hotel is wonderfully old and this incredibly charming. The staff were all exemplary and went above and beyond to help.
10
Susan
3 weeks ago
·
Stayed 1 night
Brilliant location. Room lovely Staff helpful Clean
Brilliant location. Room lovely Staff helpful Clean
10
Philippa
3 weeks ago
·
Stayed 1 night
Fantastic! Above and beyond expectations will definitely stay again.
Fantastic! Above and beyond expectations will definitely stay again.
8
Judith
27 Jul 2026
·
Stayed 1 night
The room was spacious, clean and very comfortable. The staff were helpful and friendly. The breakfast was great.
The room was spacious, clean and very comfortable. The staff were helpful and friendly. The breakfast was great.
10
Timothy
25 Jul 2026
·
Stayed 1 night
A super hotel next to the cathedral with onsite parking. We were uped to to Junior suite with four poster bed, which was enormous. The room and bathroom were very clean and comfortable. Dinner from the Rosette menu was excellent and the breakfast super as well. Staff were first class all round. An ideal location for exploring Norwich city centre, alas we didn't have time to book a ride in the vintage Bentley or borrow one of the bikes, but will return when in Norwich again.
A super hotel next to the cathedral with onsite parking. We were uped to to Junior suite with four poster bed, which was enormous. The room and bathroom were very clean and comfortable. Dinner from the Rosette menu was excellent and the breakfast super as well. Staff were first class all round. An ideal location for exploring Norwich city centre, alas we didn't have time to book a ride in the vintage Bentley or borrow one of the bikes, but will return when in Norwich again.
FAQs about The Maids Head Hotel
Is parking available at the hotel?
Parking is available on-site, but it is limited and subject to charges. The fee for uncovered self-parking is GBP 10.00 per night. Reservations are not required.
What type of breakfast is offered and what are the serving hours?
Full breakfasts are available daily from 7 AM to 9:30 AM for a fee. The cost is approximately GBP 15.00 for adults and GBP 7.00 for children aged 12 and younger, who eat free breakfast.
Does the hotel allow pets?
Pets are allowed in specific rooms only, with a maximum fee of GBP 10 per pet, per night. Service animals are exempt from fees. Guests should contact the property directly to arrange for bringing pets.
What are the check-in and check-out times?
The standard check-in time is 3:00 PM, and check-out is at 11:00 AM. Early check-in is available for a fee, subject to availability. Guests will receive an email with check-in instructions prior to arrival.
What accessibility features are available for guests with disabilities?
The property features step-free entrances and wheelchair-accessible facilities in public areas. Specific details about accessible rooms and bathrooms are not provided.
Where is the hotel located in relation to key landmarks?
The hotel is centrally located in Norwich, just steps from Tombland and Elm Hill. It is 0.1 miles from Norwich Cathedral and 1 mile from Norwich Castle. The preferred airport is Norwich International Airport, located 3.5 miles away.
What are the policies regarding children staying at the hotel?
Children are allowed at the property, and those aged 12 and younger can stay for free when accompanied by an adult.
Are extra beds or cribs available for additional guests?
Cribs are available for a fee of GBP 10.00 per night, and rollaway beds can be requested for a fee of GBP 20.00 per night. Advance request or confirmation may be required.
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Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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October 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-04: NO DATA
- 2026-09-05: NO DATA
- 2026-09-06: 237.6595205871582USD
- 2026-09-07: 248.2754424621582USD
- 2026-09-08: 201.05993194580077USD
- 2026-09-09: 250.0494235443115USD
- 2026-09-10: 212.62934450683593USD
- 2026-09-11: 252.82229794311525USD
- 2026-09-12: 238.26829153442384USD
- 2026-09-13: 207.42267999267577USD
- 2026-09-14: 276.9939USD
- 2026-09-15: NO DATA
- 2026-09-16: 363.5182USD
- 2026-09-17: NO DATA
- 2026-09-18: 193.93248096618652USD
- 2026-09-19: 256.7567318359375USD
- 2026-09-20: 198.45043258666993USD
- 2026-09-21: 205.09777112731933USD
- 2026-09-22: NO DATA
- 2026-09-23: NO DATA
- 2026-09-24: 196.08681983947753USD
- 2026-09-25: 213.12996078796385USD
- 2026-09-26: NO DATA
- 2026-09-27: 180.57939363098146USD
- 2026-09-28: 189.24330365600585USD
- 2026-09-29: 245.94590827026366USD
- 2026-09-30: 181.1512860168457USD
- 2026-10-01: 181.37899031066894USD
- 2026-10-02: 234.58683287658693USD
- 2026-10-03: 218.91860125427246USD
- 2026-10-04: 176.05132300109864USD
- 2026-10-05: 173.37572223205567USD
- 2026-10-06: 308.1080640258789USD
- 2026-10-07: 243.24321123962403USD
- 2026-10-08: 192.11361117858885USD
- 2026-10-09: 224.11755689086914USD
- 2026-10-10: 265.3274264678955USD
- 2026-10-11: 179.8497616607666USD
- 2026-10-12: 176.9412287384033USD
- 2026-10-13: 188.3554890625USD
- 2026-10-14: 175.13908810119628USD
- 2026-10-15: 188.46543360595703USD
- 2026-10-16: 205.3811742767334USD
- 2026-10-17: 233.78374505004882USD
- 2026-10-18: 159.78580400085448USD
- 2026-10-19: 169.50496189575196USD
- 2026-10-20: 168.25858702697755USD
- 2026-10-21: 174.0238704803467USD
- 2026-10-22: 168.16561973571777USD
- 2026-10-23: 191.99367167663573USD
- 2026-10-24: 202.62834295959473USD
- 2026-10-25: 175.94901644897462USD
- 2026-10-26: 234.06255831604003USD
- 2026-10-27: 185.55390574035644USD
- 2026-10-28: 204.04762706604004USD
- 2026-10-29: 179.76980199279785USD
- 2026-10-30: 210.72441883544923USD
- 2026-10-31: 225.58933225097655USD
- 2026-11-01: 191.2540447479248USD
- 2026-11-02: 203.22804046936034USD
- 2026-11-03: 212.79323347167968USD
- 2026-11-04: 203.48790939025878USD
Guests will receive an email within 7 days before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and debit cards; cash is not accepted
- Safety features at this property include a fire extinguisher
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
- Contactless check-in and contactless check-out are available.
- Fee for full breakfast: approximately GBP 15.00 for adults and GBP 7.00 for children
- Uncovered self parking fee: GBP 10.00 per night
- Pet fee: GBP 10 per pet, per night
- Service animals are exempt from fees
- Early check-in is available for a fee (subject to availability)
- Crib (infant bed) fee: GBP 10.0 per night
- Rollaway bed fee: GBP 20.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Restaurant
Non-smoking rooms
Room service
Dry cleaning
Housekeeping
Services
Dry cleaning
Housekeeping
Banquet facilities
Currency exchange
Safe-deposit box
Bicycle rental
Luggage storage
Designated smoking area
Self laundry
24-Hour Front Desk
Concierge Services
Parking
Parking
Parking (Limited)
Parking Onsite
General
Room service
Restaurant
Non-smoking rooms
Packed lunches
Breakfast in the room
Family room
Activities
Golf course (nearby)
Cycling
Bicycle Tour Information
Outdoor Furniture
Terrace
Internet
Free wi-fi