Is parking available at the property?

Yes, free self-parking is available on-site, although it is limited.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is served on weekdays from 5:00 AM to 9:30 AM and on weekends from 5:00 AM to 10:30 AM for a fee of approximately GBP 17.95 per person.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 11:00 AM. Early or late check-in/check-out may be available upon request, and additional charges may apply.

Are airport shuttle services available?

Yes, airport shuttle services are available. Details regarding pricing and arrangements can be obtained from the property directly.

What accessibility features are available for guests with disabilities?

The property offers step-free entrances, wheelchair-accessible facilities in public areas, and accessible bathrooms. It is advisable to contact the property for specific needs.

What is the location of the property in relation to key landmarks?

The hotel is located in the business district of Norwich, within a 5-minute drive of Norfolk Broads and Hellesdon Hospital. It is approximately 1.1 miles from Anderson's Meadow and 1.3 miles from Wensum Park.

Does the property have a swimming pool?

Yes, the property features a swimming pool. Specific details regarding the type and operational hours may be confirmed with the property.

What are the policies for guests staying with children?

Children are welcome at the property. The minimum age for children to stay for free is not specified.

Mercure Norwich Hotel - Comfort in Norwich

Average nightly price at Mercure Norwich Hotel by month, last 12 months (USD)
Month	Average price
January	US$100
February	US$104
March	US$110
April	US$120
May	US$122
June	US$117
July	US$113
August	US$117
September	US$114
October	US$110
November	US$111
December	US$119

What guests think

At Mercure Norwich Hotel, guests frequently praise the friendly, helpful staff, ample free parking, and generally clean, comfortable rooms, while noting that the building and decor feel dated and some facilities and dining experiences can be inconsistent.

Several reviews mention the lack of a lift and occasional room maintenance issues. The location is convenient for drivers and buses, though it sits outside the centre in an industrial area, so trips into town usually need a taxi or bus. Breakfast is often praised, but dining quality and speed vary, and noise from on site events has disturbed some stays. Expect a comfortable, service led stay in an older property.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Plenty of free parking is highlighted, and the bar area is pleasant. Multiple reviews note there is no lift to upper floors.

Related guest reviews

8

Karen

20 Aug 2025

·

Stayed 2 nights

Stayed for 2 nights to attend a dear friends 60th birthday party. Plenty of free parking. Room was clean and comfortable. Room rate was reasonable. Staff were friendly and helpful. Convenient pub and Supermarket across the road. Would stay here again.

8

Andrew

2 Nov 2025

·

Stayed 2 nights

Plenty of parking. Friendly and helpful receptionist. Room was a good size, very comfortable bed. Breakfast selection was excellent.

10

Joel

16 Jun 2024

·

Stayed 1 night

Hotel is located 2 to 3 miles from Norwich city centre. Plenty of car parking available. Buses 28, 29 and 29X all leave near Asda to the city centre. Buses are frequent. Staff at reception and in the bar were all very pleasant. Room was very clean, as was the ensuite. It was very quiet at night, and the bed was comfortable. Breakfast had lots of hot and cold food options. Plenty of hot and cold beverages available too. Overall, I would definitely recommend staying at Mercure Norwich.

6

Bruno

8 Nov 2025

·

Stayed 5 nights

lack of elevator, rooms a bit old for a 4 star hotel.

10

Gregory

2 Aug 2024

·

Stayed 2 nights

No lift for 1st floor

10

Jamie

22 Jun 2025

·

Stayed 1 night

Arrived early and the lady on reception arranged for our room to be made up to allow us to check in, above and beyond service. Lovely room and we were lucky to have air con on the hottest day of the year. Bar area nice we didn't eat so can't rate the food. Only slight niggle was there was no outside area to enjoy the sun

8

Steven

16 Aug 2025

·

Stayed 3 nights

We stayed at this hotel as visiting family, city centre is close but unsure of time. The hotel was well positioned for us and easy accessible to major roads, loads of free parking. Staff and breakfast were great, we spoke to the ladies cleaning the room and very helpful. Parts of the room and hotel were slightly dated but the hotel and room was very clean and tidy. I would recommend.

8

Dawn

25 Mar 2023

·

Stayed 2 nights

Staff at the hotel were friendly and efficient. Bar and restaurant quite pleasant. However, the rest of the hotel hasn’t been decorated or renewed for many years. So rooms were a good size but old fashioned. Carpets worn and bare in places. No lift to the first floor. However, the most disappointing part of the hotel was the function room. Still stuck in the 80s but with added Christmas decoration. Fairly lights on show, Christmas decs in the ceiling and huge red bows around the bar area. Overall stay was ok but wouldn’t rush back

6

Maria

18 Jun 2025

·

Stayed 1 night

The drinks in the bar were expensive therefore it was quiet with no ambience. The whole hotel could do with refurbishment. There was no lift. The shelf the hairdryer was on was dusty and the bag containing the hairdryer also.

6

Jenny

4 Nov 2024

·

Stayed 1 night

The location was good and ample parking. The property and facilities were however very dated throughout

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AI-generated summary based on recent guest reviews

Cleanliness

Rooms are generally clean, with several guests praising housekeeping, though a few note lapses such as dusty surfaces or an initially unclean room.

Related guest reviews

8

Karen

20 Aug 2025

·

Stayed 2 nights

Stayed for 2 nights to attend a dear friends 60th birthday party. Plenty of free parking. Room was clean and comfortable. Room rate was reasonable. Staff were friendly and helpful. Convenient pub and Supermarket across the road. Would stay here again.

10

Joel

16 Jun 2024

·

Stayed 1 night

Hotel is located 2 to 3 miles from Norwich city centre. Plenty of car parking available. Buses 28, 29 and 29X all leave near Asda to the city centre. Buses are frequent. Staff at reception and in the bar were all very pleasant. Room was very clean, as was the ensuite. It was very quiet at night, and the bed was comfortable. Breakfast had lots of hot and cold food options. Plenty of hot and cold beverages available too. Overall, I would definitely recommend staying at Mercure Norwich.

10

Thomas

15 Aug 2025

·

Stayed 1 night

Decent hotel if a little dated. Don’t let that put you off though, it’s very clean with good staff

8

Hilary

15 Feb 2025

·

Stayed 2 nights

Hotel very clean, staff friendly, good breakfast, good location but building/decor getting tired.

8

Kevin

8 Dec 2025

·

Stayed 1 night

Nice room, very clean

8

Steven

16 Aug 2025

·

Stayed 3 nights

We stayed at this hotel as visiting family, city centre is close but unsure of time. The hotel was well positioned for us and easy accessible to major roads, loads of free parking. Staff and breakfast were great, we spoke to the ladies cleaning the room and very helpful. Parts of the room and hotel were slightly dated but the hotel and room was very clean and tidy. I would recommend.

8

Denise

23 Jan 2023

·

Stayed 1 night

It was sufficient for our needs, clean if a little dated and tired looking

4

Diane

29 Dec 2025

·

Stayed 2 nights

The room was okay, although we mived because the first room had not been properly cleaned

6

Lee

17 Jul 2025

·

Stayed 1 night

Restaurant closed early. Rooms dated and not super clean. Friendly staff but wxpensive for the quality and condition

6

Maria

18 Jun 2025

·

Stayed 1 night

The drinks in the bar were expensive therefore it was quiet with no ambience. The whole hotel could do with refurbishment. There was no lift. The shelf the hairdryer was on was dusty and the bag containing the hairdryer also.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are comfortable with good beds and some are spacious, but the decor is dated and maintenance issues (e.g., bathroom fixtures, key cards) crop up. Noise varies, with some quiet stays and others disrupted by events or heat.

Related guest reviews

8

Keshar

18 May 2025

·

Stayed 2 nights

Toilet and bathroom extractor fan wasn’t working apart from that all good thanks

8

Andrew

2 Nov 2025

·

Stayed 2 nights

Plenty of parking. Friendly and helpful receptionist. Room was a good size, very comfortable bed. Breakfast selection was excellent.

10

Joel

16 Jun 2024

·

Stayed 1 night

Hotel is located 2 to 3 miles from Norwich city centre. Plenty of car parking available. Buses 28, 29 and 29X all leave near Asda to the city centre. Buses are frequent. Staff at reception and in the bar were all very pleasant. Room was very clean, as was the ensuite. It was very quiet at night, and the bed was comfortable. Breakfast had lots of hot and cold food options. Plenty of hot and cold beverages available too. Overall, I would definitely recommend staying at Mercure Norwich.

8

Elizabeth

23 Jun 2024

·

Stayed 1 night

Although we paid to upgrade our room, it was a large room but, it only had one chair, so one of us had to sit on the bed. Also, the toilet did not flush properly, the security chain on the door was broken and the bolt would not lock the door, lucky you need a key card to enter. The staff were, however excellent, I hope they sorted out terppm issues after we left.

6

Bruno

8 Nov 2025

·

Stayed 5 nights

lack of elevator, rooms a bit old for a 4 star hotel.

10

Thomas

15 Aug 2025

·

Stayed 1 night

Decent hotel if a little dated. Don’t let that put you off though, it’s very clean with good staff

8

Shahid

13 Apr 2025

·

Stayed 4 nights

Stay overall was good. Breakfast was excellent Bathroom needs improvement ; hot and cold water mixer not working

6

William

25 Aug 2024

·

Stayed 1 night

It was a good trip to Norwich unfortunately the room in the hotel was very warm and i had the worst night

4

Wang Yip Derrick

21 Sept 2025

·

Stayed 1 night

Check-in was efficient, and breakfast was decent and good value. However, our stay was disturbed by a birthday party taking place two floors below our two rooms, which lasted until midnight. The music and noise were so loud that we were unable to sleep until the party ended. When we called Reception, we were told there was nothing they could do. We would expect the hotel to manage such situations better, as the comfort of overnight guests should not be compromised by events held on the premises.

6

Adam

8 May 2024

·

Stayed 4 nights

Stay overall was fine, hotel staff very friendly, clenliness as expected, door key stopped working 3x within 3 nights, bed is not comfotable

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AI-generated summary based on recent guest reviews

Service

Staff are consistently friendly, helpful and efficient, with smooth check in. Downsides include slow food service, evening understaffing, and limited assistance when event noise affects rooms.

Related guest reviews

8

Karen

20 Aug 2025

·

Stayed 2 nights

Stayed for 2 nights to attend a dear friends 60th birthday party. Plenty of free parking. Room was clean and comfortable. Room rate was reasonable. Staff were friendly and helpful. Convenient pub and Supermarket across the road. Would stay here again.

8

Andrew

2 Nov 2025

·

Stayed 2 nights

Plenty of parking. Friendly and helpful receptionist. Room was a good size, very comfortable bed. Breakfast selection was excellent.

10

Sylvie

4 Jul 2025

·

Stayed 1 night

We had a 1 night stay for a quick break the staff were excellent and so helpful couldn't have done more, will certainly go back there again food was great

10

Elaine

31 Aug 2025

·

Stayed 1 night

Fast freindly check in

10

maxwell

11 Jun 2023

·

Stayed 1 night

Great service. Hot shower. Quite room. The front desk managed to source me and taxi quickly when I couldn't myself due to the king wait time.

6

Sarah

28 Jul 2024

·

Stayed 1 night

Clean and tidy , food was ok bit short staffed in the evening o e member of staff doing the reception and the bar and the food was a bit over priced for what it was , was nice quiet hotel though and served its purpose

4

Wang Yip Derrick

21 Sept 2025

·

Stayed 1 night

Check-in was efficient, and breakfast was decent and good value. However, our stay was disturbed by a birthday party taking place two floors below our two rooms, which lasted until midnight. The music and noise were so loud that we were unable to sleep until the party ended. When we called Reception, we were told there was nothing they could do. We would expect the hotel to manage such situations better, as the comfort of overnight guests should not be compromised by events held on the premises.

6

Kirsten

22 Sept 2023

·

Stayed 1 night

The staff were lovely but getting food was terribly slow and not great food when it came. Hotel was being repainted but it all felt a little tired and a very hard bed.

10

Jatinder

6 Jul 2025

·

Stayed 1 night

Really helpful and friendly staff. Especially the lady receptionist.

10

Montgomery

7 Oct 2025

·

Stayed 1 night

It was a good stay all round. Friendly and helpful staff.

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AI-generated summary based on recent guest reviews

Location

Convenient for drivers with ample parking and easy access to roads and bus routes, including for the university. It is outside the centre in an industrial area, so trips into town typically need a taxi or bus.

Related guest reviews

8

Karen

20 Aug 2025

·

Stayed 2 nights

Stayed for 2 nights to attend a dear friends 60th birthday party. Plenty of free parking. Room was clean and comfortable. Room rate was reasonable. Staff were friendly and helpful. Convenient pub and Supermarket across the road. Would stay here again.

10

Joel

16 Jun 2024

·

Stayed 1 night

Hotel is located 2 to 3 miles from Norwich city centre. Plenty of car parking available. Buses 28, 29 and 29X all leave near Asda to the city centre. Buses are frequent. Staff at reception and in the bar were all very pleasant. Room was very clean, as was the ensuite. It was very quiet at night, and the bed was comfortable. Breakfast had lots of hot and cold food options. Plenty of hot and cold beverages available too. Overall, I would definitely recommend staying at Mercure Norwich.

8

Ian

4 May 2025

·

Stayed 1 night

Welcomed by Abbie and was very clear in her communication. Room was clean and tidy. Breakfast was just right to set us up for the day. Good location for local university campus.

8

Catherine

11 Aug 2024

·

Stayed 1 night

The mercure’s rooms are comfortable, have air conditions, lovely bed, and Nespresso coffee in them. The staff were very friendly and helpful. To go into town in the evening you do need to use the cab service (details at reception) The hotel is an older building in an industrial estate.

2

M

13 Jun 2024

·

Stayed 1 night

Old. Outdated , poor service, too far outside city

8

Steven

16 Aug 2025

·

Stayed 3 nights

We stayed at this hotel as visiting family, city centre is close but unsure of time. The hotel was well positioned for us and easy accessible to major roads, loads of free parking. Staff and breakfast were great, we spoke to the ladies cleaning the room and very helpful. Parts of the room and hotel were slightly dated but the hotel and room was very clean and tidy. I would recommend.

10

George

23 Jun 2024

·

Stayed 1 night

Good location, good price, but there was a lot of noise at nighttime!

10

Hilary

4 Nov 2024

·

Stayed 3 nights

We had a very comfortable stay, great location, friendly, helpful staff.

10

Michael

26 Feb 2024

·

Stayed 2 nights

Proxsimaty to city centre.

6

Jenny

4 Nov 2024

·

Stayed 1 night

The location was good and ample parking. The property and facilities were however very dated throughout

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AI-generated summary based on recent guest reviews

Dining

Breakfast is frequently praised for choice and taste. Overall dining is inconsistent, with reports of slow service, overpriced or disappointing meals, early restaurant closure, and expensive bar drinks.

Related guest reviews

8

Andrew

2 Nov 2025

·

Stayed 2 nights

Plenty of parking. Friendly and helpful receptionist. Room was a good size, very comfortable bed. Breakfast selection was excellent.

10

Joel

16 Jun 2024

·

Stayed 1 night

Hotel is located 2 to 3 miles from Norwich city centre. Plenty of car parking available. Buses 28, 29 and 29X all leave near Asda to the city centre. Buses are frequent. Staff at reception and in the bar were all very pleasant. Room was very clean, as was the ensuite. It was very quiet at night, and the bed was comfortable. Breakfast had lots of hot and cold food options. Plenty of hot and cold beverages available too. Overall, I would definitely recommend staying at Mercure Norwich.

10

Sital

29 Apr 2024

·

Stayed 2 nights

A quick trip to vist some friends and stayed in this pleasant hotel. A good standard hotel and a wonderful breakfast.

2

N S

19 Apr 2024

·

Stayed 2 nights

No tea making facilities in the room. Only one chair for two people. Dinner was rubbish, a bought-in pie with de-frosted peas, and a much depleted wine list. Overall the hotel gave the impression that it was past its best and had no wish to improve it. A dump, in other words.

10

Sylvie

4 Jul 2025

·

Stayed 1 night

We had a 1 night stay for a quick break the staff were excellent and so helpful couldn't have done more, will certainly go back there again food was great

10

Ruth

6 Jun 2025

·

Stayed 1 night

Friendly staff, large comfortable beds, powerful shower. Good selection at breakfast. Have stayed twice and would stay again.

6

Kathleen

2 Jul 2024

·

Stayed 2 nights

Room was ok as hotels go. Basic but clean with everything we needed. Breakfast was disappointing. Cooked food looked as if it had been standing for hours. They ran out of butter on the first day so we couldn't have toast. Second day said the same but when i complained miraculously butter appeared. Cold food ham cheese and fruit were from the day before and was dry and brown. Couple onthe next table were told it was fresh but it wasn't

8

Glen

29 Aug 2023

·

Stayed 2 nights

Our wedding anniversary trip. They upgraded our room to a suite free of charge. Rooms are a bit tired but comfortable. Breakfast ok ish bacon was tough and orange juice was squash. Not what you expect for £13. Would I stay again ? Possibly but not breakfast

6

Lee

17 Jul 2025

·

Stayed 1 night

Restaurant closed early. Rooms dated and not super clean. Friendly staff but wxpensive for the quality and condition

6

Maria

18 Jun 2025

·

Stayed 1 night

The drinks in the bar were expensive therefore it was quiet with no ambience. The whole hotel could do with refurbishment. There was no lift. The shelf the hairdryer was on was dusty and the bag containing the hairdryer also.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $91	2 $105	3 $156	4 $119	5 $105	6 $95	7 $101
8 $86	9 $105	10 $136	11 $156	12 $105	13 $95	14 $160
15 $86	16 $123	17 $158	18 $177	19 $105	20	21 $169
22 $86	23 $105	24 $169	25	26 $105	27 $95	28 $101
29 $86	30 $105

Mercure Norwich Hotel

Prices for Mercure Norwich Hotel

Monthly average prices

About this property

Location

Room options

Superior Suite, 1 Double Bed

Classic Room, 1 King Bed with Sofa Bed

Classic Room, 2 Twin Beds

Classic Double Room, 1 Double Bed

Privilege, Double Room, 1 Double Bed

Guest reviews of Mercure Norwich Hotel

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Mercure Norwich Hotel

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20 $177	21 $146	22 $124	23 $101	24 $112
25 $96	26 $116	27 $143	28 $158	29 $108	30 $101	31 $108