Name: Dragonfly Hotel Bury St Edmunds
Address: Symonds Road, West Suffolk District, England, United Kingdom, West Suffolk District, St Edmundsbury, GB
Price range: US$83–US$125 per night
Rating: 7.75

What guests think

At Dragonfly Hotel Bury St Edmunds, guests frequently praise friendly staff, clean if basic rooms, and convenient access to the A14 and town, while recurring drawbacks include road noise, dated fittings, and uneven breakfast and restaurant experiences.

Several reviews mention self check in, which works for some but feels impersonal or awkward to others. Guests mention hot or stuffy rooms, limited storage or mirrors, and dark lighting, with fans sometimes provided instead of air conditioning. There is ample parking, though entrance signage and ongoing works or clutter in the car park can be confusing. Overall, expect a simple, good-value stopover with friendly service but variable extras.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site parking is ample, with EV charging available; some note the car park is a little far from the entrance and occasionally cluttered during building works. There is an on-site bar/restaurant, though opening or private events can limit access.

Related guest reviews

8

David

19 Mar 2024

·

Stayed 1 night

parking along way away from entrance for people with limited mobility if you can not be taken to drop off point.

8

Dave

17 Oct 2024

·

Stayed 1 night

Although the hotel was undergoing building work to increase capacity there was no intrusion from mess or noise. The only downside was the noise from the A14 trunk road which runs close by, as due to unseasonal hot weather required the window needing wide opening for ventilation. Breakfast was ample with variety of choice. Requires a tidy up of the car parking area as it would appear that the builders are using it as well and leaving a lot of rubbish behind.

6

Gavin

24 May 2023

·

Stayed 2 nights

Nice hotel, with friendly staff, that could be so much better. Spoilt by some night time noise from the nearby A14 and the bar closing at 10 PM each night. One of our group arrived a night later than booked, and despite telling reception and the room being pre-paid, his room had been given to someone else when he arrived. Fortunately another room was found but it still caused mayhem when paying for breakfasts.

2

Darina

21 Oct 2025

·

Stayed 1 night

Arrived around 3pm, asked if room was ready, the receptionist said yes but it will be £10 extra for early check in, how rude, so we had to wait in the car park for a hour to get our key, will never stay hear again. We couldn’t even go in the bar and wait as there was a private funeral in there

8

Nicholas

20 Oct 2024

·

Stayed 1 night

Comfortable hotel, on the outskirts of Bury St Edmunds. We knew about the building works in the grounds up front, not an issue. The room was hot as the radiator would not turn right off. The shower was very poor, hot enough but lacked flow! On the up side the bed was comfy and the hotel rooms quiet.

10

Laurie

15 Jul 2024

·

Stayed 1 night

Never stayed at a Dragonfly hotel before was pleased with the welcoming and facilities good breakfast buffet

6

Tracey

17 Apr 2023

·

Stayed 2 nights

Hotel adequate, would describe as a little tired! Breakfast a little expensive for the quality Self check awful and pointless. Please please please bring back the personal touch and a member of staff. The lady that helped our failing try was helpful and pleasant! Would have been easier and quicker without the machine and it's not paperless so don't use that excuse. Grounds pleasant but a sign by the entrance would be a great help as the sat Nav isn't accurate!

6

Dave

22 May 2025

·

Stayed 1 night

Pros Friendly staff Clean room Good free car park inc EV charging Cons Room quite small, window small so not much light Restaurant menu very basic, usual burgers, pizza , fish n chips etc Didn’t look appealing so I ate elsewhere Breakfast was very basic, not much choice , no pastries and only one 2 slice toaster for the whole restaurant! This caused a back log and long wait. On check out, no ‘how was your room ? Questions, just thanks and goodbye which I get a lot in the hotels I stay in Not sure I would stay again, was just average

6

James

19 Oct 2024

·

Stayed 2 nights

It's in the middle of a building site.

10

Daniel

19 Apr 2024

·

Stayed 1 night

Staff were polite, welcoming, interactive and professional. Bed was comfortable. Room was large, quiet and clean. Restaurant was spacious and food was very good and decent price.

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Cleanliness

Many guests find rooms and bathrooms clean, but there are recurring complaints about lingering smells, mouldy seals, sticky or tatty carpets, and occasional missed servicing.

Related guest reviews

2

Simon

20 Oct 2023

·

Stayed 2 nights

Terrible hotel. The room was not clean and was smelly. The staff were rude and unhelpful.

6

Jane

3 Jan 2025

·

Stayed 1 night

Could have been a lot cleaner. Marks on sofa bed and smell of room all could be improved. Staff were great and very professional.

8

Dawn

5 Jul 2025

·

Stayed 1 night

Nice quick check in,room nice and clean and beds very comfortable.Bathroom nice and clean ,plenty of towels , toiletries provided.Was a hairdryer,only thing would have been nice to have a socket near a mirror when drying your hair.This room we had this time was a lot noiser from all the traffic .Breakfast had plenty of choice ,nice to have brand name cereals,cooked breakfast was okay but mushrooms were nearly raw and fried eggs were quite rubbery looking and hard

10

Julie

9 Jul 2023

·

Stayed 1 night

Only stayed overnight, but very impressed overall. Clean and comfortable. Friendly, helpful staff. Would definitely book again.

6

Sheena

21 Oct 2024

·

Stayed 1 night

Overall the stay was good, very comfortable bed, very little noise inside the hotel, could hear some road noise though, breakfast okay. Only downside this visit was an unpleasant drain smell from bathroom (not noticeable with door closed).

6

Mark

25 Jun 2025

·

Stayed 1 night

Toilet still had last persons mess in it , electrics tripped in the night, only lights worked. No power to tv or any electrical socket. I didn’t report, until the next morning, as was after 10pm

6

Kim

27 Dec 2024

·

Stayed 1 night

Was a bit unfriendly. Shower had mouldy seals. Lights in room ceiling was out. Heater wasn't working so had to use fan heater. Was noisy. Shame because it was nice and quiet other than that, despite the strong smell of drugs...room 322

10

Niall

16 Dec 2024

·

Stayed 1 night

Second time we’ve stayed here. Very convenient hotel, tidy clean rooms and bathroom so no complaints.

10

John

2 Apr 2025

·

Stayed 1 night

Well presented hotel with friendly staff, clean and comfortable rooms. very good selection at breakfast - ideal for a short stay.

2

Gaetane

6 Jul 2025

·

Stayed 2 nights

To start off my hotel room smelled really bad. Every time I entered the room I was hit with a stench to which felt like it came from the carpet itself then to top it off, with every flush you could smell the sewer. Although this property is known to locals, the sign of the hotel should be a bit more visible for visitors new in the area. In addition, I wish it was advertised that the room has no AC. Although the heat bothered me, the smell was so much that that’s all I could focus on with the fear of the smell would stay on my clothes. But aside from that, great staff, lots of parking space and nice dinning area.

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Rooms

Rooms are basic but generally comfortable, with many praising the beds; however, some are dated or dark, short on storage or mirrors, and can be hot with limited ventilation or fans instead of air conditioning. Traffic from the A14 can disturb rooms facing the road, and occasional maintenance issues (e.g., showers, lighting, HDMI ports) are reported.

Related guest reviews

4

Sharon

6 Feb 2023

·

Stayed 1 night

The room that was allocated to me was facing the A14, but as the soundproofing was woefully inadequate, I did not get a very good nights sleep due to loud traffic noise throughout the night.

2

John

20 Oct 2024

·

Stayed 2 nights

noisy rooms,A14 can be heard everywhere, weird noisy extraction fan on all the time even with the bathroom light OFF, rubbish buffet breakfast, (£100 a night!), cold water tap not working and could not be fixed at the weekend . . .

8

Carol

23 Mar 2024

·

Stayed 1 night

really nice clean rooms and lovely food, the only downside was the rooms were so hot, they had provided a fan but more than one would have been better.

8

CHRISTOPHER

20 Apr 2024

·

Stayed 3 nights

Good value but room was so noisy as it is so close to A14. Breakfast good,restaurant food okay but such a huge pile of chips with main course a lot was wasted

8

Stewart

13 Mar 2023

·

Stayed 1 night

Rooms were basic, but of a good size and neat and tidy. Bathroom and shared areas looked of recent new quality. Bed wasn't bad and we slept pretty well for being in a hotel. We were lucky though as our room was furthest from the A14 so little to no noise. For the price, in this area, cant be beaten, and very convenient location for us.

6

Sheena

21 Oct 2024

·

Stayed 1 night

Overall the stay was good, very comfortable bed, very little noise inside the hotel, could hear some road noise though, breakfast okay. Only downside this visit was an unpleasant drain smell from bathroom (not noticeable with door closed).

6

Gary

8 Jul 2025

·

Stayed 1 night

Like to watch fire TV stick. 1st room HDMI port was broken so switched rooms. 2nd room was the same. 2 singles beds pushed together to make a double, which are slightly different heights so not overly comfortable. Average experience on this occasion.

8

Nicholas

20 Oct 2024

·

Stayed 1 night

Comfortable hotel, on the outskirts of Bury St Edmunds. We knew about the building works in the grounds up front, not an issue. The room was hot as the radiator would not turn right off. The shower was very poor, hot enough but lacked flow! On the up side the bed was comfy and the hotel rooms quiet.

8

Niki

27 May 2025

·

Stayed 1 night

Lovely hotel, just the room had no main light so it was a bit dark, also the shower was nice apart for the temperature control, it was either cold or hot just couldn’t get a happy medium. Breakfast the next morning was really good.

8

Janet

7 Sept 2025

·

Stayed 2 nights

No drawers in room , no where to hang anything in bathroom. No mirror do do my hair.

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Service

Staff are widely described as friendly and helpful, with quick check in for many and assistance with special requests. However, some report impersonal self check in, occasional lack of professionalism or responsiveness, and slow or understaffed dining service.

Related guest reviews

10

michael

12 May 2024

·

Stayed 2 nights

Excellent staff from the manager down

2

Richard

18 Dec 2023

·

Stayed 1 night

Booking in staff not helpful no info given to me when they finally finished talking about there private life and booked me in, the bathroom wasnt fully cleaned ,the breakfast was a farce waiting for each dish as it ran out , under staffed,and to top it all i wasnt given the room i paid extra for awaiting a reply from hotel and head office for a refund on my room option i will not be using this company again

6

Robert

3 Dec 2023

·

Stayed 2 nights

Breakfast was £12 however this was in short supply. Front desk staff could be friendlier.

10

SAMANTHA

12 Dec 2025

·

Stayed 1 night

Easy check in ,very good room as needed special request as on crutches was met . Breakfast was lovely plenty of choice self service ,

10

nikky

31 Aug 2025

·

Stayed 2 nights

Relaxing staff were helpful polite friendly nice quite area

4

Graham

1 Jun 2025

·

Stayed 2 nights

Overall initial impression was good, Ordered for evening meal and waited an hour for the food although the restaurant wasn't busy. Breakfast both mornings seemed to have one waitress rushing everywhere, people waiting for buffet to be refilled, sausages, bacon , hash browns orange juice etc all brought by this single waitress. Our room wasn't serviced after tbe first night, so wehad get coffee, milk from reception. We paid as much for our stay here as other hotels, where the service in the rooms and restaurant was spot on. I hope this is a one off.

8

Richard

1 May 2024

·

Stayed 1 night

The young receptionist/bar person (I didn’t get her name but she is slim with dark hair and a tattoo on her upper body) was extremely accommodating and so helpful. I had a lot of work to do in my room but needed to have a meal. I asked if I could eat my meal in my room, so ordered it and began to wait. She very kindly offered to deliver the meal to my room when it was ready. The meal was delivered 15 minutes later by this lovely young lady and with a smile. Great customer service, thank you so much.

6

Tracey

17 Apr 2023

·

Stayed 2 nights

Hotel adequate, would describe as a little tired! Breakfast a little expensive for the quality Self check awful and pointless. Please please please bring back the personal touch and a member of staff. The lady that helped our failing try was helpful and pleasant! Would have been easier and quicker without the machine and it's not paperless so don't use that excuse. Grounds pleasant but a sign by the entrance would be a great help as the sat Nav isn't accurate!

8

Sarah

19 Jun 2023

·

Booked for a one night stay as hotel was a reasonably short drive to a gig at Thetford Forest. Extremely friendly and helpful member of staff on duty who explained the self check in process (very straightforward). Room was clean and perfectly equipped and adequate for our needs. No noise from neighbouring rooms/corridor/outside etc and we had a great nights sleep. Hotel was a pleasant 20 min or so walk in to Bury St Edmunds. Would not hesitate to book again.

10

Chris

21 Apr 2024

·

Stayed 1 night

Warm, comfortable, clean and the staff were very friendly and helpful

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Location

Situated near the A14 on the outskirts, the hotel is walkable to Bury St Edmunds and convenient for drivers. Multiple reviews note road noise in some rooms and confusing or poorly signposted entrances.

Related guest reviews

10

Allen

14 Nov 2023

·

Stayed 2 nights

Clean and comfortable. Easy access from A14.

8

elaine

12 Aug 2023

·

Stayed 2 nights

This was recommended due to us attending a friend's wedding in Bury St Edmunds .It was easy to get too & was plenty of parking. We arrived at 1pm but could not access our room, which was ready, until 2pm. We were told there was an extra charge of £10 to have access before 2pm, which we did not do. It is within walking distance of Bury town centre & a taxi cost around £8. Not impressed with the breakfast, there was no bacon left & the rest was just about warm. Could see no staff to ask. The table had also not been cleaned, it was covered in crumbs & was all sticky with what looked like where glasses had been the night before. The interior is a bit dated, but the room was adequate for our 2 night stay. Was very noisy on the first night with inconsiderate people banging doors in the early hours & having TV very loud, solved with earplugs. Not sure I would stay there again.

2

John

20 Oct 2024

·

Stayed 2 nights

noisy rooms,A14 can be heard everywhere, weird noisy extraction fan on all the time even with the bathroom light OFF, rubbish buffet breakfast, (£100 a night!), cold water tap not working and could not be fixed at the weekend . . .

8

ketan

22 Dec 2024

·

Stayed 1 night

Nice reasonable and easily accessible.

8

CHRISTOPHER

20 Apr 2024

·

Stayed 3 nights

Good value but room was so noisy as it is so close to A14. Breakfast good,restaurant food okay but such a huge pile of chips with main course a lot was wasted

10

Derek

16 Nov 2023

·

Stayed 1 night

Really nice hotel: large room with comfortable bed and a very good shower. Friendly reception. Comments: the entrance gate is not obvious as instead of the hotel sign it says "authorised vehicles only". The same sign is all over the car park but you are authorised as soon as you have registered your car at reception so ignore it!

8

Gary

23 Sept 2025

·

Stayed 1 night

Very good value for money; friendly, helpful staff, and within walking distance of Bury St Edmunds.

8

Gary

26 Jul 2024

·

Stayed 2 nights

Comfortable well located hotel. Easy walking access to Bury St Edmunds. Food (breakfast and evening meal) was quite nice and menu was not overly epensive.

8

Sarah

19 Jun 2023

·

Booked for a one night stay as hotel was a reasonably short drive to a gig at Thetford Forest. Extremely friendly and helpful member of staff on duty who explained the self check in process (very straightforward). Room was clean and perfectly equipped and adequate for our needs. No noise from neighbouring rooms/corridor/outside etc and we had a great nights sleep. Hotel was a pleasant 20 min or so walk in to Bury St Edmunds. Would not hesitate to book again.

6

Nicholas

10 Oct 2024

·

Stayed 1 night

Overpriced. Nice staff. Warm and quiet hotel. Very tired and characterless building. Public areas poor. Bathroom was good but bedroom very basic and uninviting. Convenient location for main road access.

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Dining

Breakfast is frequently described as decent with good choice, but several guests found it basic, pricey, short on items, or served cold, with service sometimes slow or understaffed. Evening meals are mixed, with a simple menu and occasional item unavailability.

Related guest reviews

8

elaine

12 Aug 2023

·

Stayed 2 nights

This was recommended due to us attending a friend's wedding in Bury St Edmunds .It was easy to get too & was plenty of parking. We arrived at 1pm but could not access our room, which was ready, until 2pm. We were told there was an extra charge of £10 to have access before 2pm, which we did not do. It is within walking distance of Bury town centre & a taxi cost around £8. Not impressed with the breakfast, there was no bacon left & the rest was just about warm. Could see no staff to ask. The table had also not been cleaned, it was covered in crumbs & was all sticky with what looked like where glasses had been the night before. The interior is a bit dated, but the room was adequate for our 2 night stay. Was very noisy on the first night with inconsiderate people banging doors in the early hours & having TV very loud, solved with earplugs. Not sure I would stay there again.

8

CHRISTOPHER

20 Apr 2024

·

Stayed 3 nights

Good value but room was so noisy as it is so close to A14. Breakfast good,restaurant food okay but such a huge pile of chips with main course a lot was wasted

6

Charlene

19 Dec 2022

·

Stayed 1 night

Wasn’t impressed with the food at this hotel. Evening meal was below par. And the breakfast was cold and under cooked. Stayed in better and ate better sad to say

10

SAMANTHA

12 Dec 2025

·

Stayed 1 night

Easy check in ,very good room as needed special request as on crutches was met . Breakfast was lovely plenty of choice self service ,

4

Graham

1 Jun 2025

·

Stayed 2 nights

Overall initial impression was good, Ordered for evening meal and waited an hour for the food although the restaurant wasn't busy. Breakfast both mornings seemed to have one waitress rushing everywhere, people waiting for buffet to be refilled, sausages, bacon , hash browns orange juice etc all brought by this single waitress. Our room wasn't serviced after tbe first night, so wehad get coffee, milk from reception. We paid as much for our stay here as other hotels, where the service in the rooms and restaurant was spot on. I hope this is a one off.

6

Judith Plummer

17 Dec 2024

·

Stayed 1 night

Roughly what you would expect. Room, service all OK. Various pizzas on the menu for dinner, but not available. Expensive ev charging. Rooms ridiculously hot for December. Breakfast not worth the price.

6

Richard

30 Jul 2024

·

Stayed 1 night

The room was nice and the bed was comfortable. The main downside we had was the breakfast when we went down there wasn't much of a selection and what they did have was cold or had been out for a while. Overall the room is worth the price but the breakfast isn't.

8

Niki

27 May 2025

·

Stayed 1 night

Lovely hotel, just the room had no main light so it was a bit dark, also the shower was nice apart for the temperature control, it was either cold or hot just couldn’t get a happy medium. Breakfast the next morning was really good.

8

Gary

26 Jul 2024

·

Stayed 2 nights

Comfortable well located hotel. Easy walking access to Bury St Edmunds. Food (breakfast and evening meal) was quite nice and menu was not overly epensive.

6

Dave

22 May 2025

·

Stayed 1 night

Pros Friendly staff Clean room Good free car park inc EV charging Cons Room quite small, window small so not much light Restaurant menu very basic, usual burgers, pizza , fish n chips etc Didn’t look appealing so I ate elsewhere Breakfast was very basic, not much choice , no pastries and only one 2 slice toaster for the whole restaurant! This caused a back log and long wait. On check out, no ‘how was your room ? Questions, just thanks and goodbye which I get a lot in the hotels I stay in Not sure I would stay again, was just average

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$84
February	US$87
March	US$88
April	US$90
May	US$88
June	US$95
July	US$100
August	US$108
September	US$99
October	US$94
November	US$95
December	US$79

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6 $94	7 $103	8 $118	9 $118	10 $96	11 $87	12 $113
13 $83	14 $118	15 $120	16 $118	17 $98	18 $96	19 $115
20 $83	21 $122	22 $120	23 $121	24 $105	25 $98	26 $115
27 $84	28 $121	29 $123	30 $122

Su	Mo	Tu	We	Th	Fr	Sa
				1 $124	2 $98	3 $97
4 $86	5 $124	6 $123	7 $120	8 $121	9 $100	10 $117
11 $87	12 $125	13 $123	14 $121	15 $125	16 $102	17 $102
18 $89	19 $123	20 $122	21 $123	22 $122	23 $102	24 $98
25 $87	26 $124	27 $125	28 $106	29 $105	30 $91	31 $117

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Monthly average prices

About this property

Location

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Good

Who stays here?

What guests think

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