Dragonfly Hotel Bury St Edmunds
US$94
/ night
Avg. for October
Prices for Dragonfly Hotel Bury St Edmunds
Select dates to see prices and availability
US$94
/ night
Avg. for October
Monthly average prices
Nightly prices at Dragonfly Hotel Bury St Edmunds average US$79 in the cheapest month (December) and US$102 in the most expensive month (September), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$84 |
| February | US$87 |
| March | US$88 |
| April | US$90 |
| May | US$88 |
| June | US$95 |
| July | US$100 |
| August | US$96 |
| September | US$102 |
| October | US$94 |
| November | US$95 |
| December | US$79 |
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Oct · US$94
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Most expensive: September (~US$102)
Cheapest: December (~US$79)
About this property
Take in the views from a garden and make use of amenities such as complimentary wireless internet access and a picnic area.
Amenities
Take in the views from a garden and make use of amenities such as complimentary wireless internet access and a picnic area.
Business amenities
Event facilities at this hotel consist of conference space and meeting rooms. Free self parking is available onsite.
Dining
At Dragonfly Hotel Bury St Edmunds, enjoy a satisfying meal at the restaurant. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:30 AM to 10:30 AM for a fee.
Rooms
Stay in one of 76 guestrooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
Location
Located in Bury St Edmunds, Dragonfly Hotel Bury St Edmunds is within a 5-minute drive of Theatre Royal and Nowton Park. This hotel is 1.3 mi (2 km) from Greene King Brewery and 1.4 mi (2.3 km) from St Edmundsbury Cathedral.
What's nearby
Abbey Gardens(0.7 Miles)
St Mary's Church(0.9 Miles)
St Edmundsbury Cathedral(0.9 Miles)
The Athenaeum(0.9 Miles)
Greene King Brewery(1 Miles)
Bury St Edmunds Abbey(1 Miles)
The Abbey Gate(1 Miles)
Theatre Royal(1 Miles)
Moyse's Hall Museum(1.2 Miles)
Bury St Edmunds Art Gallery(1.2 Miles)
Nowton Park(1.2 Miles)
The Apex(1.3 Miles)
The Malthouse Project(1.4 Miles)
Cineworld Bury St Edmunds(1.5 Miles)
Rougham Control Tower Aviation Museum(1.7 Miles)
Cambridge (CBG)(26.7 Miles)
Stansted Airport (STN)(50.4 Miles)
Parking
Restaurant
Non-smoking rooms
Banquet facilities
Garden
Picnic area/Tables
Location
Symonds Road, West Suffolk District, England, United Kingdom
Abbey Gardens (0.7 Miles)
St Mary's Church (0.9 Miles)
St Edmundsbury Cathedral (0.9 Miles)
The Athenaeum (0.9 Miles)
Greene King Brewery (1 Miles)
Bury St Edmunds Abbey (1 Miles)
Room options
21
Standard Double Room
1 Double Bed
Sleeps 2
269 ft²
HeatingWi-Fi (Free)Private Bathroom
15
Standard Twin Room
2 Single Beds
Sleeps 2
269 ft²
HeatingWi-Fi (Free)Private Bathroom
19
Family Room
1 Double Bed
Sleeps 2
269 ft²
HeatingWi-Fi (Free)Rollaway or Extra Beds (Free)
Guest reviews of Dragonfly Hotel Bury St Edmunds
7.8
Good
Based on 1,943 verified reviews
Who stays here?
Business
33%
Couple
34%
Family
14%
Group
10%
Solo
6%
What guests think
AI-generated summary based on recent guest reviews
At Dragonfly Hotel Bury St Edmunds, guests frequently praise friendly staff, clean if basic rooms, and convenient access to the A14 and town, while recurring drawbacks include road noise, dated fittings, and uneven breakfast and restaurant experiences.
Facilities
Cleanliness
Rooms
Service
Location
Dining
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What guests think
At Dragonfly Hotel Bury St Edmunds, guests frequently praise friendly staff, clean if basic rooms, and convenient access to the A14 and town, while recurring drawbacks include road noise, dated fittings, and uneven breakfast and restaurant experiences.
Several reviews mention self check in, which works for some but feels impersonal or awkward to others. Guests mention hot or stuffy rooms, limited storage or mirrors, and dark lighting, with fans sometimes provided instead of air conditioning. There is ample parking, though entrance signage and ongoing works or clutter in the car park can be confusing. Overall, expect a simple, good-value stopover with friendly service but variable extras.
Facilities
Cleanliness
Rooms
Service
Location
Dining
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AI-generated summary based on recent guest reviews
Facilities
On-site parking is ample, with EV charging available; some note the car park is a little far from the entrance and occasionally cluttered during building works. There is an on-site bar/restaurant, though opening or private events can limit access.
Related guest reviews
8
David
19 Mar 2024
·
Stayed 1 night
parking along way away from entrance for people with limited mobility if you can not be taken to drop off point.
parking along way away from entrance for people with limited mobility if you can not be taken to drop off point.
8
Dave
17 Oct 2024
·
Stayed 1 night
Although the hotel was undergoing building work to increase capacity there was no intrusion from mess or noise. The only downside was the noise from the A14 trunk road which runs close by, as due to unseasonal hot weather required the window needing wide opening for ventilation. Breakfast was ample with variety of choice. Requires a tidy up of the car parking area as it would appear that the builders are using it as well and leaving a lot of rubbish behind.
Although the hotel was undergoing building work to increase capacity there was no intrusion from mess or noise. The only downside was the noise from the A14 trunk road which runs close by, as due to unseasonal hot weather required the window needing wide opening for ventilation. Breakfast was ample with variety of choice. Requires a tidy up of the car parking area as it would appear that the builders are using it as well and leaving a lot of rubbish behind.
6
Gavin
24 May 2023
·
Stayed 2 nights
Nice hotel, with friendly staff, that could be so much better. Spoilt by some night time noise from the nearby A14 and the bar closing at 10 PM each night. One of our group arrived a night later than booked, and despite telling reception and the room being pre-paid, his room had been given to someone else when he arrived. Fortunately another room was found but it still caused mayhem when paying for breakfasts.
Nice hotel, with friendly staff, that could be so much better. Spoilt by some night time noise from the nearby A14 and the bar closing at 10 PM each night. One of our group arrived a night later than booked, and despite telling reception and the room being pre-paid, his room had been given to someone else when he arrived. Fortunately another room was found but it still caused mayhem when paying for breakfasts.
2
Darina
21 Oct 2025
·
Stayed 1 night
Arrived around 3pm, asked if room was ready, the receptionist said yes but it will be £10 extra for early check in, how rude, so we had to wait in the car park for a hour to get our key, will never stay hear again. We couldn’t even go in the bar and wait as there was a private funeral in there
Arrived around 3pm, asked if room was ready, the receptionist said yes but it will be £10 extra for early check in, how rude, so we had to wait in the car park for a hour to get our key, will never stay hear again. We couldn’t even go in the bar and wait as there was a private funeral in there
8
Nicholas
20 Oct 2024
·
Stayed 1 night
Comfortable hotel, on the outskirts of Bury St Edmunds. We knew about the building works in the grounds up front, not an issue. The room was hot as the radiator would not turn right off. The shower was very poor, hot enough but lacked flow! On the up side the bed was comfy and the hotel rooms quiet.
Comfortable hotel, on the outskirts of Bury St Edmunds. We knew about the building works in the grounds up front, not an issue. The room was hot as the radiator would not turn right off. The shower was very poor, hot enough but lacked flow! On the up side the bed was comfy and the hotel rooms quiet.
10
Laurie
15 Jul 2024
·
Stayed 1 night
Never stayed at a Dragonfly hotel before was pleased with the welcoming and facilities good breakfast buffet
Never stayed at a Dragonfly hotel before was pleased with the welcoming and facilities good breakfast buffet
6
Tracey
17 Apr 2023
·
Stayed 2 nights
Hotel adequate, would describe as a little tired! Breakfast a little expensive for the quality Self check awful and pointless. Please please please bring back the personal touch and a member of staff. The lady that helped our failing try was helpful and pleasant! Would have been easier and quicker without the machine and it's not paperless so don't use that excuse. Grounds pleasant but a sign by the entrance would be a great help as the sat Nav isn't accurate!
Hotel adequate, would describe as a little tired! Breakfast a little expensive for the quality Self check awful and pointless. Please please please bring back the personal touch and a member of staff. The lady that helped our failing try was helpful and pleasant! Would have been easier and quicker without the machine and it's not paperless so don't use that excuse. Grounds pleasant but a sign by the entrance would be a great help as the sat Nav isn't accurate!
6
Dave
22 May 2025
·
Stayed 1 night
Pros Friendly staff Clean room Good free car park inc EV charging Cons Room quite small, window small so not much light Restaurant menu very basic, usual burgers, pizza , fish n chips etc Didn’t look appealing so I ate elsewhere Breakfast was very basic, not much choice , no pastries and only one 2 slice toaster for the whole restaurant! This caused a back log and long wait. On check out, no ‘how was your room ? Questions, just thanks and goodbye which I get a lot in the hotels I stay in Not sure I would stay again, was just average
Pros Friendly staff Clean room Good free car park inc EV charging Cons Room quite small, window small so not much light Restaurant menu very basic, usual burgers, pizza , fish n chips etc Didn’t look appealing so I ate elsewhere Breakfast was very basic, not much choice , no pastries and only one 2 slice toaster for the whole restaurant! This caused a back log and long wait. On check out, no ‘how was your room ? Questions, just thanks and goodbye which I get a lot in the hotels I stay in Not sure I would stay again, was just average
6
James
19 Oct 2024
·
Stayed 2 nights
It's in the middle of a building site.
It's in the middle of a building site.
10
Daniel
19 Apr 2024
·
Stayed 1 night
Staff were polite, welcoming, interactive and professional. Bed was comfortable. Room was large, quiet and clean. Restaurant was spacious and food was very good and decent price.
Staff were polite, welcoming, interactive and professional. Bed was comfortable. Room was large, quiet and clean. Restaurant was spacious and food was very good and decent price.
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AI-generated summary based on recent guest reviews
Cleanliness
Many guests find rooms and bathrooms clean, but there are recurring complaints about lingering smells, mouldy seals, sticky or tatty carpets, and occasional missed servicing.
Related guest reviews
2
Simon
20 Oct 2023
·
Stayed 2 nights
Terrible hotel. The room was not clean and was smelly. The staff were rude and unhelpful.
Terrible hotel. The room was not clean and was smelly. The staff were rude and unhelpful.
6
Jane
3 Jan 2025
·
Stayed 1 night
Could have been a lot cleaner. Marks on sofa bed and smell of room all could be improved. Staff were great and very professional.
Could have been a lot cleaner. Marks on sofa bed and smell of room all could be improved. Staff were great and very professional.
8
Dawn
5 Jul 2025
·
Stayed 1 night
Nice quick check in,room nice and clean and beds very comfortable.Bathroom nice and clean ,plenty of towels , toiletries provided.Was a hairdryer,only thing would have been nice to have a socket near a mirror when drying your hair.This room we had this time was a lot noiser from all the traffic .Breakfast had plenty of choice ,nice to have brand name cereals,cooked breakfast was okay but mushrooms were nearly raw and fried eggs were quite rubbery looking and hard
Nice quick check in,room nice and clean and beds very comfortable.Bathroom nice and clean ,plenty of towels , toiletries provided.Was a hairdryer,only thing would have been nice to have a socket near a mirror when drying your hair.This room we had this time was a lot noiser from all the traffic .Breakfast had plenty of choice ,nice to have brand name cereals,cooked breakfast was okay but mushrooms were nearly raw and fried eggs were quite rubbery looking and hard
10
Julie
9 Jul 2023
·
Stayed 1 night
Only stayed overnight, but very impressed overall. Clean and comfortable. Friendly, helpful staff. Would definitely book again.
Only stayed overnight, but very impressed overall. Clean and comfortable. Friendly, helpful staff. Would definitely book again.
6
Sheena
21 Oct 2024
·
Stayed 1 night
Overall the stay was good, very comfortable bed, very little noise inside the hotel, could hear some road noise though, breakfast okay. Only downside this visit was an unpleasant drain smell from bathroom (not noticeable with door closed).
Overall the stay was good, very comfortable bed, very little noise inside the hotel, could hear some road noise though, breakfast okay. Only downside this visit was an unpleasant drain smell from bathroom (not noticeable with door closed).
6
Mark
25 Jun 2025
·
Stayed 1 night
Toilet still had last persons mess in it , electrics tripped in the night, only lights worked. No power to tv or any electrical socket. I didn’t report, until the next morning, as was after 10pm
Toilet still had last persons mess in it , electrics tripped in the night, only lights worked. No power to tv or any electrical socket. I didn’t report, until the next morning, as was after 10pm
6
Kim
27 Dec 2024
·
Stayed 1 night
Was a bit unfriendly. Shower had mouldy seals. Lights in room ceiling was out. Heater wasn't working so had to use fan heater. Was noisy. Shame because it was nice and quiet other than that, despite the strong smell of drugs...room 322
Was a bit unfriendly. Shower had mouldy seals. Lights in room ceiling was out. Heater wasn't working so had to use fan heater. Was noisy. Shame because it was nice and quiet other than that, despite the strong smell of drugs...room 322
10
Niall
16 Dec 2024
·
Stayed 1 night
Second time we’ve stayed here. Very convenient hotel, tidy clean rooms and bathroom so no complaints.
Second time we’ve stayed here. Very convenient hotel, tidy clean rooms and bathroom so no complaints.
10
John
2 Apr 2025
·
Stayed 1 night
Well presented hotel with friendly staff, clean and comfortable rooms. very good selection at breakfast - ideal for a short stay.
Well presented hotel with friendly staff, clean and comfortable rooms. very good selection at breakfast - ideal for a short stay.
2
Gaetane
6 Jul 2025
·
Stayed 2 nights
To start off my hotel room smelled really bad. Every time I entered the room I was hit with a stench to which felt like it came from the carpet itself then to top it off, with every flush you could smell the sewer. Although this property is known to locals, the sign of the hotel should be a bit more visible for visitors new in the area. In addition, I wish it was advertised that the room has no AC. Although the heat bothered me, the smell was so much that that’s all I could focus on with the fear of the smell would stay on my clothes. But aside from that, great staff, lots of parking space and nice dinning area.
To start off my hotel room smelled really bad. Every time I entered the room I was hit with a stench to which felt like it came from the carpet itself then to top it off, with every flush you could smell the sewer. Although this property is known to locals, the sign of the hotel should be a bit more visible for visitors new in the area. In addition, I wish it was advertised that the room has no AC. Although the heat bothered me, the smell was so much that that’s all I could focus on with the fear of the smell would stay on my clothes. But aside from that, great staff, lots of parking space and nice dinning area.
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AI-generated summary based on recent guest reviews
Rooms
Rooms are basic but generally comfortable, with many praising the beds; however, some are dated or dark, short on storage or mirrors, and can be hot with limited ventilation or fans instead of air conditioning. Traffic from the A14 can disturb rooms facing the road, and occasional maintenance issues (e.g., showers, lighting, HDMI ports) are reported.
Related guest reviews
4
Sharon
6 Feb 2023
·
Stayed 1 night
The room that was allocated to me was facing the A14, but as the soundproofing was woefully inadequate, I did not get a very good nights sleep due to loud traffic noise throughout the night.
The room that was allocated to me was facing the A14, but as the soundproofing was woefully inadequate, I did not get a very good nights sleep due to loud traffic noise throughout the night.
2
John
20 Oct 2024
·
Stayed 2 nights
noisy rooms,A14 can be heard everywhere, weird noisy extraction fan on all the time even with the bathroom light OFF, rubbish buffet breakfast, (£100 a night!), cold water tap not working and could not be fixed at the weekend . . .
noisy rooms,A14 can be heard everywhere, weird noisy extraction fan on all the time even with the bathroom light OFF, rubbish buffet breakfast, (£100 a night!), cold water tap not working and could not be fixed at the weekend . . .
8
Carol
23 Mar 2024
·
Stayed 1 night
really nice clean rooms and lovely food, the only downside was the rooms were so hot, they had provided a fan but more than one would have been better.
really nice clean rooms and lovely food, the only downside was the rooms were so hot, they had provided a fan but more than one would have been better.
8
CHRISTOPHER
20 Apr 2024
·
Stayed 3 nights
Good value but room was so noisy as it is so close to A14. Breakfast good,restaurant food okay but such a huge pile of chips with main course a lot was wasted
Good value but room was so noisy as it is so close to A14. Breakfast good,restaurant food okay but such a huge pile of chips with main course a lot was wasted
8
Stewart
13 Mar 2023
·
Stayed 1 night
Rooms were basic, but of a good size and neat and tidy. Bathroom and shared areas looked of recent new quality. Bed wasn't bad and we slept pretty well for being in a hotel. We were lucky though as our room was furthest from the A14 so little to no noise. For the price, in this area, cant be beaten, and very convenient location for us.
Rooms were basic, but of a good size and neat and tidy. Bathroom and shared areas looked of recent new quality. Bed wasn't bad and we slept pretty well for being in a hotel. We were lucky though as our room was furthest from the A14 so little to no noise. For the price, in this area, cant be beaten, and very convenient location for us.
6
Sheena
21 Oct 2024
·
Stayed 1 night
Overall the stay was good, very comfortable bed, very little noise inside the hotel, could hear some road noise though, breakfast okay. Only downside this visit was an unpleasant drain smell from bathroom (not noticeable with door closed).
Overall the stay was good, very comfortable bed, very little noise inside the hotel, could hear some road noise though, breakfast okay. Only downside this visit was an unpleasant drain smell from bathroom (not noticeable with door closed).
6
Gary
8 Jul 2025
·
Stayed 1 night
Like to watch fire TV stick. 1st room HDMI port was broken so switched rooms. 2nd room was the same. 2 singles beds pushed together to make a double, which are slightly different heights so not overly comfortable. Average experience on this occasion.
Like to watch fire TV stick. 1st room HDMI port was broken so switched rooms. 2nd room was the same. 2 singles beds pushed together to make a double, which are slightly different heights so not overly comfortable. Average experience on this occasion.
8
Nicholas
20 Oct 2024
·
Stayed 1 night
Comfortable hotel, on the outskirts of Bury St Edmunds. We knew about the building works in the grounds up front, not an issue. The room was hot as the radiator would not turn right off. The shower was very poor, hot enough but lacked flow! On the up side the bed was comfy and the hotel rooms quiet.
Comfortable hotel, on the outskirts of Bury St Edmunds. We knew about the building works in the grounds up front, not an issue. The room was hot as the radiator would not turn right off. The shower was very poor, hot enough but lacked flow! On the up side the bed was comfy and the hotel rooms quiet.
8
Niki
27 May 2025
·
Stayed 1 night
Lovely hotel, just the room had no main light so it was a bit dark, also the shower was nice apart for the temperature control, it was either cold or hot just couldn’t get a happy medium. Breakfast the next morning was really good.
Lovely hotel, just the room had no main light so it was a bit dark, also the shower was nice apart for the temperature control, it was either cold or hot just couldn’t get a happy medium. Breakfast the next morning was really good.
8
Janet
7 Sept 2025
·
Stayed 2 nights
No drawers in room , no where to hang anything in bathroom. No mirror do do my hair.
No drawers in room , no where to hang anything in bathroom. No mirror do do my hair.
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AI-generated summary based on recent guest reviews
Service
Staff are widely described as friendly and helpful, with quick check in for many and assistance with special requests. However, some report impersonal self check in, occasional lack of professionalism or responsiveness, and slow or understaffed dining service.
Related guest reviews
10
michael
12 May 2024
·
Stayed 2 nights
Excellent staff from the manager down
Excellent staff from the manager down
2
Richard
18 Dec 2023
·
Stayed 1 night
Booking in staff not helpful no info given to me when they finally finished talking about there private life and booked me in, the bathroom wasnt fully cleaned ,the breakfast was a farce waiting for each dish as it ran out , under staffed,and to top it all i wasnt given the room i paid extra for awaiting a reply from hotel and head office for a refund on my room option i will not be using this company again
Booking in staff not helpful no info given to me when they finally finished talking about there private life and booked me in, the bathroom wasnt fully cleaned ,the breakfast was a farce waiting for each dish as it ran out , under staffed,and to top it all i wasnt given the room i paid extra for awaiting a reply from hotel and head office for a refund on my room option i will not be using this company again
6
Robert
3 Dec 2023
·
Stayed 2 nights
Breakfast was £12 however this was in short supply. Front desk staff could be friendlier.
Breakfast was £12 however this was in short supply. Front desk staff could be friendlier.
10
SAMANTHA
12 Dec 2025
·
Stayed 1 night
Easy check in ,very good room as needed special request as on crutches was met . Breakfast was lovely plenty of choice self service ,
Easy check in ,very good room as needed special request as on crutches was met . Breakfast was lovely plenty of choice self service ,
10
nikky
31 Aug 2025
·
Stayed 2 nights
Relaxing staff were helpful polite friendly nice quite area
Relaxing staff were helpful polite friendly nice quite area
4
Graham
1 Jun 2025
·
Stayed 2 nights
Overall initial impression was good, Ordered for evening meal and waited an hour for the food although the restaurant wasn't busy. Breakfast both mornings seemed to have one waitress rushing everywhere, people waiting for buffet to be refilled, sausages, bacon , hash browns orange juice etc all brought by this single waitress. Our room wasn't serviced after tbe first night, so wehad get coffee, milk from reception. We paid as much for our stay here as other hotels, where the service in the rooms and restaurant was spot on. I hope this is a one off.
Overall initial impression was good, Ordered for evening meal and waited an hour for the food although the restaurant wasn't busy. Breakfast both mornings seemed to have one waitress rushing everywhere, people waiting for buffet to be refilled, sausages, bacon , hash browns orange juice etc all brought by this single waitress. Our room wasn't serviced after tbe first night, so wehad get coffee, milk from reception. We paid as much for our stay here as other hotels, where the service in the rooms and restaurant was spot on. I hope this is a one off.
8
Richard
1 May 2024
·
Stayed 1 night
The young receptionist/bar person (I didn’t get her name but she is slim with dark hair and a tattoo on her upper body) was extremely accommodating and so helpful. I had a lot of work to do in my room but needed to have a meal. I asked if I could eat my meal in my room, so ordered it and began to wait. She very kindly offered to deliver the meal to my room when it was ready. The meal was delivered 15 minutes later by this lovely young lady and with a smile. Great customer service, thank you so much.
The young receptionist/bar person (I didn’t get her name but she is slim with dark hair and a tattoo on her upper body) was extremely accommodating and so helpful. I had a lot of work to do in my room but needed to have a meal. I asked if I could eat my meal in my room, so ordered it and began to wait. She very kindly offered to deliver the meal to my room when it was ready. The meal was delivered 15 minutes later by this lovely young lady and with a smile. Great customer service, thank you so much.
6
Tracey
17 Apr 2023
·
Stayed 2 nights
Hotel adequate, would describe as a little tired! Breakfast a little expensive for the quality Self check awful and pointless. Please please please bring back the personal touch and a member of staff. The lady that helped our failing try was helpful and pleasant! Would have been easier and quicker without the machine and it's not paperless so don't use that excuse. Grounds pleasant but a sign by the entrance would be a great help as the sat Nav isn't accurate!
Hotel adequate, would describe as a little tired! Breakfast a little expensive for the quality Self check awful and pointless. Please please please bring back the personal touch and a member of staff. The lady that helped our failing try was helpful and pleasant! Would have been easier and quicker without the machine and it's not paperless so don't use that excuse. Grounds pleasant but a sign by the entrance would be a great help as the sat Nav isn't accurate!
8
Sarah
19 Jun 2023
·
Booked for a one night stay as hotel was a reasonably short drive to a gig at Thetford Forest. Extremely friendly and helpful member of staff on duty who explained the self check in process (very straightforward). Room was clean and perfectly equipped and adequate for our needs. No noise from neighbouring rooms/corridor/outside etc and we had a great nights sleep. Hotel was a pleasant 20 min or so walk in to Bury St Edmunds. Would not hesitate to book again.
Booked for a one night stay as hotel was a reasonably short drive to a gig at Thetford Forest. Extremely friendly and helpful member of staff on duty who explained the self check in process (very straightforward). Room was clean and perfectly equipped and adequate for our needs. No noise from neighbouring rooms/corridor/outside etc and we had a great nights sleep. Hotel was a pleasant 20 min or so walk in to Bury St Edmunds. Would not hesitate to book again.
10
Chris
21 Apr 2024
·
Stayed 1 night
Warm, comfortable, clean and the staff were very friendly and helpful
Warm, comfortable, clean and the staff were very friendly and helpful
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AI-generated summary based on recent guest reviews
Location
Situated near the A14 on the outskirts, the hotel is walkable to Bury St Edmunds and convenient for drivers. Multiple reviews note road noise in some rooms and confusing or poorly signposted entrances.
Related guest reviews
10
Allen
14 Nov 2023
·
Stayed 2 nights
Clean and comfortable. Easy access from A14.
Clean and comfortable. Easy access from A14.
8
elaine
12 Aug 2023
·
Stayed 2 nights
This was recommended due to us attending a friend's wedding in Bury St Edmunds .It was easy to get too & was plenty of parking. We arrived at 1pm but could not access our room, which was ready, until 2pm. We were told there was an extra charge of £10 to have access before 2pm, which we did not do. It is within walking distance of Bury town centre & a taxi cost around £8. Not impressed with the breakfast, there was no bacon left & the rest was just about warm. Could see no staff to ask. The table had also not been cleaned, it was covered in crumbs & was all sticky with what looked like where glasses had been the night before. The interior is a bit dated, but the room was adequate for our 2 night stay. Was very noisy on the first night with inconsiderate people banging doors in the early hours & having TV very loud, solved with earplugs. Not sure I would stay there again.
This was recommended due to us attending a friend's wedding in Bury St Edmunds .It was easy to get too & was plenty of parking. We arrived at 1pm but could not access our room, which was ready, until 2pm. We were told there was an extra charge of £10 to have access before 2pm, which we did not do. It is within walking distance of Bury town centre & a taxi cost around £8. Not impressed with the breakfast, there was no bacon left & the rest was just about warm. Could see no staff to ask. The table had also not been cleaned, it was covered in crumbs & was all sticky with what looked like where glasses had been the night before. The interior is a bit dated, but the room was adequate for our 2 night stay. Was very noisy on the first night with inconsiderate people banging doors in the early hours & having TV very loud, solved with earplugs. Not sure I would stay there again.
2
John
20 Oct 2024
·
Stayed 2 nights
noisy rooms,A14 can be heard everywhere, weird noisy extraction fan on all the time even with the bathroom light OFF, rubbish buffet breakfast, (£100 a night!), cold water tap not working and could not be fixed at the weekend . . .
noisy rooms,A14 can be heard everywhere, weird noisy extraction fan on all the time even with the bathroom light OFF, rubbish buffet breakfast, (£100 a night!), cold water tap not working and could not be fixed at the weekend . . .
8
ketan
22 Dec 2024
·
Stayed 1 night
Nice reasonable and easily accessible.
Nice reasonable and easily accessible.
8
CHRISTOPHER
20 Apr 2024
·
Stayed 3 nights
Good value but room was so noisy as it is so close to A14. Breakfast good,restaurant food okay but such a huge pile of chips with main course a lot was wasted
Good value but room was so noisy as it is so close to A14. Breakfast good,restaurant food okay but such a huge pile of chips with main course a lot was wasted
10
Derek
16 Nov 2023
·
Stayed 1 night
Really nice hotel: large room with comfortable bed and a very good shower. Friendly reception. Comments: the entrance gate is not obvious as instead of the hotel sign it says "authorised vehicles only". The same sign is all over the car park but you are authorised as soon as you have registered your car at reception so ignore it!
Really nice hotel: large room with comfortable bed and a very good shower. Friendly reception. Comments: the entrance gate is not obvious as instead of the hotel sign it says "authorised vehicles only". The same sign is all over the car park but you are authorised as soon as you have registered your car at reception so ignore it!
8
Gary
23 Sept 2025
·
Stayed 1 night
Very good value for money; friendly, helpful staff, and within walking distance of Bury St Edmunds.
Very good value for money; friendly, helpful staff, and within walking distance of Bury St Edmunds.
8
Gary
26 Jul 2024
·
Stayed 2 nights
Comfortable well located hotel. Easy walking access to Bury St Edmunds. Food (breakfast and evening meal) was quite nice and menu was not overly epensive.
Comfortable well located hotel. Easy walking access to Bury St Edmunds. Food (breakfast and evening meal) was quite nice and menu was not overly epensive.
8
Sarah
19 Jun 2023
·
Booked for a one night stay as hotel was a reasonably short drive to a gig at Thetford Forest. Extremely friendly and helpful member of staff on duty who explained the self check in process (very straightforward). Room was clean and perfectly equipped and adequate for our needs. No noise from neighbouring rooms/corridor/outside etc and we had a great nights sleep. Hotel was a pleasant 20 min or so walk in to Bury St Edmunds. Would not hesitate to book again.
Booked for a one night stay as hotel was a reasonably short drive to a gig at Thetford Forest. Extremely friendly and helpful member of staff on duty who explained the self check in process (very straightforward). Room was clean and perfectly equipped and adequate for our needs. No noise from neighbouring rooms/corridor/outside etc and we had a great nights sleep. Hotel was a pleasant 20 min or so walk in to Bury St Edmunds. Would not hesitate to book again.
6
Nicholas
10 Oct 2024
·
Stayed 1 night
Overpriced. Nice staff. Warm and quiet hotel. Very tired and characterless building. Public areas poor. Bathroom was good but bedroom very basic and uninviting. Convenient location for main road access.
Overpriced. Nice staff. Warm and quiet hotel. Very tired and characterless building. Public areas poor. Bathroom was good but bedroom very basic and uninviting. Convenient location for main road access.
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AI-generated summary based on recent guest reviews
Dining
Breakfast is frequently described as decent with good choice, but several guests found it basic, pricey, short on items, or served cold, with service sometimes slow or understaffed. Evening meals are mixed, with a simple menu and occasional item unavailability.
Related guest reviews
8
elaine
12 Aug 2023
·
Stayed 2 nights
This was recommended due to us attending a friend's wedding in Bury St Edmunds .It was easy to get too & was plenty of parking. We arrived at 1pm but could not access our room, which was ready, until 2pm. We were told there was an extra charge of £10 to have access before 2pm, which we did not do. It is within walking distance of Bury town centre & a taxi cost around £8. Not impressed with the breakfast, there was no bacon left & the rest was just about warm. Could see no staff to ask. The table had also not been cleaned, it was covered in crumbs & was all sticky with what looked like where glasses had been the night before. The interior is a bit dated, but the room was adequate for our 2 night stay. Was very noisy on the first night with inconsiderate people banging doors in the early hours & having TV very loud, solved with earplugs. Not sure I would stay there again.
This was recommended due to us attending a friend's wedding in Bury St Edmunds .It was easy to get too & was plenty of parking. We arrived at 1pm but could not access our room, which was ready, until 2pm. We were told there was an extra charge of £10 to have access before 2pm, which we did not do. It is within walking distance of Bury town centre & a taxi cost around £8. Not impressed with the breakfast, there was no bacon left & the rest was just about warm. Could see no staff to ask. The table had also not been cleaned, it was covered in crumbs & was all sticky with what looked like where glasses had been the night before. The interior is a bit dated, but the room was adequate for our 2 night stay. Was very noisy on the first night with inconsiderate people banging doors in the early hours & having TV very loud, solved with earplugs. Not sure I would stay there again.
8
CHRISTOPHER
20 Apr 2024
·
Stayed 3 nights
Good value but room was so noisy as it is so close to A14. Breakfast good,restaurant food okay but such a huge pile of chips with main course a lot was wasted
Good value but room was so noisy as it is so close to A14. Breakfast good,restaurant food okay but such a huge pile of chips with main course a lot was wasted
6
Charlene
19 Dec 2022
·
Stayed 1 night
Wasn’t impressed with the food at this hotel. Evening meal was below par. And the breakfast was cold and under cooked. Stayed in better and ate better sad to say
Wasn’t impressed with the food at this hotel. Evening meal was below par. And the breakfast was cold and under cooked. Stayed in better and ate better sad to say
10
SAMANTHA
12 Dec 2025
·
Stayed 1 night
Easy check in ,very good room as needed special request as on crutches was met . Breakfast was lovely plenty of choice self service ,
Easy check in ,very good room as needed special request as on crutches was met . Breakfast was lovely plenty of choice self service ,
4
Graham
1 Jun 2025
·
Stayed 2 nights
Overall initial impression was good, Ordered for evening meal and waited an hour for the food although the restaurant wasn't busy. Breakfast both mornings seemed to have one waitress rushing everywhere, people waiting for buffet to be refilled, sausages, bacon , hash browns orange juice etc all brought by this single waitress. Our room wasn't serviced after tbe first night, so wehad get coffee, milk from reception. We paid as much for our stay here as other hotels, where the service in the rooms and restaurant was spot on. I hope this is a one off.
Overall initial impression was good, Ordered for evening meal and waited an hour for the food although the restaurant wasn't busy. Breakfast both mornings seemed to have one waitress rushing everywhere, people waiting for buffet to be refilled, sausages, bacon , hash browns orange juice etc all brought by this single waitress. Our room wasn't serviced after tbe first night, so wehad get coffee, milk from reception. We paid as much for our stay here as other hotels, where the service in the rooms and restaurant was spot on. I hope this is a one off.
6
Judith Plummer
17 Dec 2024
·
Stayed 1 night
Roughly what you would expect. Room, service all OK. Various pizzas on the menu for dinner, but not available. Expensive ev charging. Rooms ridiculously hot for December. Breakfast not worth the price.
Roughly what you would expect. Room, service all OK. Various pizzas on the menu for dinner, but not available. Expensive ev charging. Rooms ridiculously hot for December. Breakfast not worth the price.
6
Richard
30 Jul 2024
·
Stayed 1 night
The room was nice and the bed was comfortable. The main downside we had was the breakfast when we went down there wasn't much of a selection and what they did have was cold or had been out for a while. Overall the room is worth the price but the breakfast isn't.
The room was nice and the bed was comfortable. The main downside we had was the breakfast when we went down there wasn't much of a selection and what they did have was cold or had been out for a while. Overall the room is worth the price but the breakfast isn't.
8
Niki
27 May 2025
·
Stayed 1 night
Lovely hotel, just the room had no main light so it was a bit dark, also the shower was nice apart for the temperature control, it was either cold or hot just couldn’t get a happy medium. Breakfast the next morning was really good.
Lovely hotel, just the room had no main light so it was a bit dark, also the shower was nice apart for the temperature control, it was either cold or hot just couldn’t get a happy medium. Breakfast the next morning was really good.
8
Gary
26 Jul 2024
·
Stayed 2 nights
Comfortable well located hotel. Easy walking access to Bury St Edmunds. Food (breakfast and evening meal) was quite nice and menu was not overly epensive.
Comfortable well located hotel. Easy walking access to Bury St Edmunds. Food (breakfast and evening meal) was quite nice and menu was not overly epensive.
6
Dave
22 May 2025
·
Stayed 1 night
Pros Friendly staff Clean room Good free car park inc EV charging Cons Room quite small, window small so not much light Restaurant menu very basic, usual burgers, pizza , fish n chips etc Didn’t look appealing so I ate elsewhere Breakfast was very basic, not much choice , no pastries and only one 2 slice toaster for the whole restaurant! This caused a back log and long wait. On check out, no ‘how was your room ? Questions, just thanks and goodbye which I get a lot in the hotels I stay in Not sure I would stay again, was just average
Pros Friendly staff Clean room Good free car park inc EV charging Cons Room quite small, window small so not much light Restaurant menu very basic, usual burgers, pizza , fish n chips etc Didn’t look appealing so I ate elsewhere Breakfast was very basic, not much choice , no pastries and only one 2 slice toaster for the whole restaurant! This caused a back log and long wait. On check out, no ‘how was your room ? Questions, just thanks and goodbye which I get a lot in the hotels I stay in Not sure I would stay again, was just average
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AI-generated summary based on recent guest reviews
10
Joan
2 weeks ago
·
Stayed 2 nights
Great weekend stay, can’t wait to return in December
Great weekend stay, can’t wait to return in December
6
James
17 Sept 2026
·
Stayed 1 night
TV didn't work, Shower barely worked and doors around the hotel were in secure meaning anyone could walk in. The hotel charged a early check-in fee after arriving 30 minutes early despite the room being ready.
TV didn't work, Shower barely worked and doors around the hotel were in secure meaning anyone could walk in. The hotel charged a early check-in fee after arriving 30 minutes early despite the room being ready.
2
Chris
9 Sept 2026
·
Stayed 1 night
If you are used to an average standard of customer service go somewhere else.
If you are used to an average standard of customer service go somewhere else.
8
Madeline
27 Aug 2026
·
Stayed 1 night
One night stop over with dinner. Had everything needed and not too far from Bury St Edmunds and local supermarket etc
One night stop over with dinner. Had everything needed and not too far from Bury St Edmunds and local supermarket etc
10
Joan
25 Aug 2026
·
Stayed 2 nights
We stayed two nights had two rooms, asked if we could have tea and coffee as we was sitting in garden room, told no unless we had breakfast, we was told to bring tea/coffee down from our rooms!! We said not it was a health and safety issue, they could have given us tea and coffee free, premier inn do!!!
We stayed two nights had two rooms, asked if we could have tea and coffee as we was sitting in garden room, told no unless we had breakfast, we was told to bring tea/coffee down from our rooms!! We said not it was a health and safety issue, they could have given us tea and coffee free, premier inn do!!!
Property policies
Check-in instructions
Everything you need to know for a smooth check-in.
Check-in
Check-out
From 16:00 to 00:00
Before 11:00
Good to know
Additional policies and info about this property.
Optional extras
Additional paid services you can request.
FAQs about Dragonfly Hotel Bury St Edmunds
Is parking available at the hotel?
Yes, free parking is available on-site. No reservation is required.
What type of breakfast is offered and what are the serving hours?
A buffet breakfast is available for approximately GBP 12 per person. The specific serving hours are not provided.
What are the check-in and check-out times?
Check-in is from 16:00 and check-out is until 11:00. Early check-in and late check-out may be available upon request, but additional charges may apply.
What accessibility features does the hotel offer?
The hotel features accessible rooms and facilities, including elevators and step-free entrances. Wheelchair-accessible public areas and bathrooms are also available.
Where is the hotel located in relation to local attractions?
The hotel is conveniently located approximately 1.5 miles (2.4 km) from the town center of Bury St Edmunds and 2 miles (3.2 km) from Bury St Edmunds Abbey. Other attractions are within a short driving distance.
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Instant AI responses are based on hotel information
Prices for upcoming dates
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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November 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-21: 133.9562449493866USD
- 2026-10-22: 101.56515738401032USD
- 2026-10-23: 83.25480209188079USD
- 2026-10-24: 81.89285066413879USD
- 2026-10-25: 73.44455026519775USD
- 2026-10-26: 99.43405179859161USD
- 2026-10-27: 99.64828951774597USD
- 2026-10-28: 100.7456412784195USD
- 2026-10-29: 103.65672656712341USD
- 2026-10-30: 86.58178734356689USD
- 2026-10-31: 121.35414324125671USD
- 2026-11-01: 83.0445531831131USD
- 2026-11-02: 100.95185848636628USD
- 2026-11-03: 100.43145169125366USD
- 2026-11-04: 106.57554929016877USD
- 2026-11-05: 100.83481049125672USD
- 2026-11-06: 86.43929674285125USD
- 2026-11-07: 129.77445334279633USD
- 2026-11-08: 85.82485695965576USD
- 2026-11-09: 106.07102911190796USD
- 2026-11-10: 103.54783633261108USD
- 2026-11-11: 99.51444562857819USD
- 2026-11-12: 106.66639980802917USD
- 2026-11-13: 86.83826356238556USD
- 2026-11-14: 111.26297622631073USD
- 2026-11-15: 86.52843164334107USD
- 2026-11-16: 105.6949743623581USD
- 2026-11-17: 104.21502277186585USD
- 2026-11-18: 106.82313003292083USD
- 2026-11-19: 101.05094396760559USD
- 2026-11-20: 90.42239412366486USD
- 2026-11-21: 109.81942145833588USD
- 2026-11-22: 84.68642474104308USD
- 2026-11-23: 102.64711147878265USD
- 2026-11-24: 107.04188840384674USD
- 2026-11-25: 106.97509084152222USD
- 2026-11-26: 108.42585978054046USD
- 2026-11-27: 93.13645791352845USD
- 2026-11-28: 106.68968931383515USD
- 2026-11-29: 88.66095261309052USD
- 2026-11-30: 103.73541335782623USD
- 2026-12-01: 105.96065486837006USD
- 2026-12-02: 110.20988739379882USD
- 2026-12-03: 104.47236537745667USD
- 2026-12-04: 91.90465321952057USD
- 2026-12-05: 107.62575588549805USD
- 2026-12-06: 85.26683525369262USD
- 2026-12-07: 109.49120669916535USD
- 2026-12-08: 107.04188840384674USD
- 2026-12-09: 108.55561192227935USD
- 2026-12-10: 107.26953367275237USD
- 2026-12-11: 101.63572930455017USD
- 2026-12-12: 102.06822786559296USD
- 2026-12-13: 90.11176444254303USD
- 2026-12-14: 122.45991868321991USD
- 2026-12-15: 122.45991868321991USD
- 2026-12-16: 125.41769449866486USD
- 2026-12-17: 123.2603571236496USD
- 2026-12-18: 103.84333426852417USD
- 2026-12-19: 101.63572930455017USD
- 2026-12-20: 85.36352744869995USD
- 2026-12-21: 78.92987652806092USD
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards, debit cards, and cash
- Cashless transactions are available
- Safety features at this property include a fire extinguisher and a smoke detector
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- Only registered guests are allowed in the guestrooms.
- Cashless payment methods are available for all transactions.
- Fee for buffet breakfast: approximately GBP 12 per person
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Restaurant
Non-smoking rooms
Banquet facilities
Garden
Picnic area/Tables
Services
Banquet facilities
Designated smoking area
Express check-in/check-out
24-Hour Front Desk
General
Restaurant
Non-smoking rooms
Picnic area/Tables
Family room
Parking
Parking
Free parking
Electric car charging station
Parking (Limited)
Parking Onsite
Activities
Garden
Outdoor Furniture
Internet
Free wi-fi