The Black Swan - The Inn Collection Group
US$157
/ night
Avg. for October
Prices for The Black Swan - The Inn Collection Group
Select dates to see prices and availability
US$157
/ night
Avg. for October
Monthly average prices
Nightly prices at The Black Swan - The Inn Collection Group average US$125 in the cheapest month (February) and US$180 in the most expensive month (September), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$126 |
| February | US$125 |
| March | US$134 |
| April | US$136 |
| May | US$154 |
| June | US$165 |
| July | US$160 |
| August | US$171 |
| September | US$180 |
| October | US$157 |
| November | US$137 |
| December | US$146 |
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M
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Oct · US$157
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D
Most expensive: September (~US$180)
Cheapest: February (~US$125)
About this property
Take in the views from a garden and make use of amenities such as complimentary wireless internet access and a banquet hall.
Amenities
Take in the views from a garden and make use of amenities such as complimentary wireless internet access and a banquet hall.
Business amenities
Featured amenities include multilingual staff, luggage storage, and coffee/tea in a common area. Free self parking is available onsite.
Dining
At The Black Swan - The Inn Collection Group, enjoy a satisfying meal at the restaurant. Wrap up your day with a drink at the bar/lounge. A complimentary full breakfast is served daily from 7:30 AM to 10:00 AM.
Rooms
Make yourself at home in one of the 45 guestrooms. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
Location
Located in York, The Black Swan - The Inn Collection Group is in a rural location, within a 15-minute walk of North York Moors National Park and Duncombe Park. This hotel is 0.2 mi (0.3 km) from Cleveland Way and 0.3 mi (0.4 km) from Helmsley Arts Centre.
What's nearby
North York Moors National Park(0.1 Miles)
Duncombe Park(0.2 Miles)
Cleveland Way(0.2 Miles)
Helmsley Arts Centre(0.3 Miles)
Helmsley Castle(0.3 Miles)
Hemsley Walled Garden(0.4 Miles)
Rievaulx Abbey(3 Miles)
Howardian Hills(3.5 Miles)
Ampleforth Abbey(5.4 Miles)
Ampleforth College Golf Club(5.6 Miles)
National Trust Nunnington Hall(5.8 Miles)
Byland Abbey(6.6 Miles)
Sutton Bank National Park Centre(7.8 Miles)
Hood Grange Wood(8.2 Miles)
Shandy Hall(8.3 Miles)
Durham (MME-Teesside Intl.)(38.4 Miles)
Leeds (LBA-Leeds Bradford)(49.2 Miles)
Parking
Restaurant
Non-smoking rooms
Housekeeping
Banquet facilities
Garden
Location
Market Place, Helmsley, England, United Kingdom
North York Moors National Park (0.1 Miles)
Duncombe Park (0.2 Miles)
Cleveland Way (0.2 Miles)
Helmsley Arts Centre (0.3 Miles)
Helmsley Castle (0.3 Miles)
Hemsley Walled Garden (0.4 Miles)
Room options
4
Double Or Twin Room
2 Single Beds
Sleeps 2
258 ft²
HeatingWi-Fi (Free)Private Bathroom
4
Classic Double Or Twin Room
2 Single Beds
Sleeps 2
258 ft²
HeatingWi-Fi (Free)Private Bathroom
5
Feature Double Or Twin Room
2 Single Beds
Sleeps 2
323 ft²
HeatingWi-Fi (Free)Private Bathroom
5
Single Room
1 Single Bed
194 ft²
HeatingWi-Fi (Free)Private Bathroom
5
Superior Double Or Twin with Sofa Bed
1 Extra-Large Double Bed
Sleeps 3
452 ft²
HeatingWi-Fi (Free)Private Bathroom
4
Cosy Double Room
1 Double Bed
Sleeps 2
258 ft²
HeatingWi-Fi (Free)Private Bathroom
5
Suite Double Room with View
1 Extra-Large Double Bed
Sleeps 2
377 ft²
HeatingWi-Fi (Free)Private Bathroom
4
Family Room with Bunks
1 Large Double Bed
and 1 Bunk Bed
Sleeps 4
258 ft²
HeatingWi-Fi (Free)Private Bathroom
Guest reviews of The Black Swan - The Inn Collection Group
8.4
Very good
Based on 1,498 verified reviews
Who stays here?
Business
1%
Couple
73%
Family
13%
Group
10%
Solo
1%
What guests think
AI-generated summary based on recent guest reviews
Travellers describe The Black Swan - The Inn Collection Group as a charming, centrally located inn with friendly staff, comfortable rooms, and a lovely beer garden, though parking is limited and the historic building involves many stairs and no lift.
Facilities
Cleanliness
Rooms
Service
Location
Dining
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What guests think
Travellers describe The Black Swan - The Inn Collection Group as a charming, centrally located inn with friendly staff, comfortable rooms, and a lovely beer garden, though parking is limited and the historic building involves many stairs and no lift.
Food and breakfasts are frequently enjoyed, but several reviews note inconsistent quality and occasionally slow or disorganised morning service with items running out. Cleanliness is generally solid, though a few guests report lapses or tired common areas. It is dog friendly, which some value and others prefer to be kept separate from dining spaces. Expect a characterful stay in the heart of Helmsley with some trade‑offs.
Facilities
Cleanliness
Rooms
Service
Location
Dining
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AI-generated summary based on recent guest reviews
Facilities
Parking is limited, tight, and first come first served, and the historic multi-level building has many stairs and no lift; the beer garden is a frequent highlight.
Related guest reviews
8
janet
13 Jul 2025
·
Stayed 5 nights
We had a lovely stay at The Black Swan. Our rooms were very comfortable and clean. Some areas of the hotel are a little tired, but generally it is a nice comfortable hotel. It has a lovely beer garden, which we used every evening for a pre dinner drink. We only ate in the restaurant one evening and the food was fine, nothing amazing, but it was all ok. The breakfast said served until 9.30, which is quite early anyway. We were down and ordering by 9.15, but a.lot of the things had run out eg fruit, little pasties. By 9.40 they had turned off the toaster and everything was cleared. We felt this should have been left until 10.00, or at least until the last people had finished. We definitely felt we were an inconvenience coming to breakfast at 9.15, having to ask for milk, tea, cutlery etc. We don"t think coming to breakfast at 9.15, when we're on holiday is a lot to ask. The actual cooked breakfast was generally good though. The staff were a mixture of friendly and abrupt, with some being quite curt with us. Others were friendly though. Generally we liked it there and had a good stay.
We had a lovely stay at The Black Swan. Our rooms were very comfortable and clean. Some areas of the hotel are a little tired, but generally it is a nice comfortable hotel. It has a lovely beer garden, which we used every evening for a pre dinner drink. We only ate in the restaurant one evening and the food was fine, nothing amazing, but it was all ok. The breakfast said served until 9.30, which is quite early anyway. We were down and ordering by 9.15, but a.lot of the things had run out eg fruit, little pasties. By 9.40 they had turned off the toaster and everything was cleared. We felt this should have been left until 10.00, or at least until the last people had finished. We definitely felt we were an inconvenience coming to breakfast at 9.15, having to ask for milk, tea, cutlery etc. We don"t think coming to breakfast at 9.15, when we're on holiday is a lot to ask. The actual cooked breakfast was generally good though. The staff were a mixture of friendly and abrupt, with some being quite curt with us. Others were friendly though. Generally we liked it there and had a good stay.
10
Julie
26 Oct 2025
·
Stayed 1 night
Lovely comfortable room, free parking, great staff
Lovely comfortable room, free parking, great staff
8
Stephen
9 Nov 2025
·
Stayed 2 nights
Excellent room and bathroom, parking is a problem compared with the distant past. Breakfast and housekeeping staff very pleasant and helpful
Excellent room and bathroom, parking is a problem compared with the distant past. Breakfast and housekeeping staff very pleasant and helpful
10
Roxane
10 Jul 2025
·
Stayed 1 night
It is in the heart of the little town which makes walking to everything easy. The staff were very nice and love the hotel as much as we did. No elevator for those that over pack!
It is in the heart of the little town which makes walking to everything easy. The staff were very nice and love the hotel as much as we did. No elevator for those that over pack!
10
Andrew
1 Jul 2025
·
Stayed 2 nights
Lovely beer garden with the option to eat meals in the beer garden Parking was a bit hit and miss as there are a lot of rooms and not a lot of parking spaces Staff were very friendly and meals very good Accommodation was very comfortable and rooms were quiet Highly recommended
Lovely beer garden with the option to eat meals in the beer garden Parking was a bit hit and miss as there are a lot of rooms and not a lot of parking spaces Staff were very friendly and meals very good Accommodation was very comfortable and rooms were quiet Highly recommended
8
Liz
4 Jun 2023
·
Stayed 2 nights
All staff friendly and helpful, food and drink good and service timely. Rooms comfortable and fan provided to cool rather warm room. Good shower but water flow not adjustable. There was no lift but staff carried luggage upstairs. Car parking provided but a bit tight and not close enough for older people with luggage!
All staff friendly and helpful, food and drink good and service timely. Rooms comfortable and fan provided to cool rather warm room. Good shower but water flow not adjustable. There was no lift but staff carried luggage upstairs. Car parking provided but a bit tight and not close enough for older people with luggage!
10
Kay
24 Jul 2025
·
Stayed 1 night
We arrived tired after visiting elsewhere in the area. Check in quick and easy. Our room was well appointed and quiet and spotlessly clean. The beer garden was gorgeous, a great space for relaxing. The bed was so comfortable and we really appreciated the standing fan as the weather was very warm. The breakfast was great with quick service and friendly staff. Check out was quick and efficient. The whole place had a lovely atmosphere and we really enjoyed our stay with you, thank you
We arrived tired after visiting elsewhere in the area. Check in quick and easy. Our room was well appointed and quiet and spotlessly clean. The beer garden was gorgeous, a great space for relaxing. The bed was so comfortable and we really appreciated the standing fan as the weather was very warm. The breakfast was great with quick service and friendly staff. Check out was quick and efficient. The whole place had a lovely atmosphere and we really enjoyed our stay with you, thank you
10
David
12 Aug 2023
·
Stayed 3 nights
Enjoyed our stay only down side being lots of stairs no lift in this beautiful old building. Parking can be a challenge not many spaces and on a first come first served basis. We were lucky enough to have a blue badge so could park out front free.
Enjoyed our stay only down side being lots of stairs no lift in this beautiful old building. Parking can be a challenge not many spaces and on a first come first served basis. We were lucky enough to have a blue badge so could park out front free.
8
Colin
5 Sept 2025
·
Stayed 2 nights
Nice Good standard room. Interesting Building many corridors. Good Quality food. Parking out the front is very time limited.
Nice Good standard room. Interesting Building many corridors. Good Quality food. Parking out the front is very time limited.
6
Alexander
11 Jul 2025
·
Stayed 3 nights
Parking at/near hotel is pretty dire and very inconvenient for getting suitcases in an out. Ended up having to pay a small fortune to park on square opposite
Parking at/near hotel is pretty dire and very inconvenient for getting suitcases in an out. Ended up having to pay a small fortune to park on square opposite
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AI-generated summary based on recent guest reviews
Cleanliness
Rooms are generally clean, but guests report occasional issues such as dirty items, limescale in kettles, and carpets needing attention, alongside comments that some areas look a little tired.
Related guest reviews
8
janet
13 Jul 2025
·
Stayed 5 nights
We had a lovely stay at The Black Swan. Our rooms were very comfortable and clean. Some areas of the hotel are a little tired, but generally it is a nice comfortable hotel. It has a lovely beer garden, which we used every evening for a pre dinner drink. We only ate in the restaurant one evening and the food was fine, nothing amazing, but it was all ok. The breakfast said served until 9.30, which is quite early anyway. We were down and ordering by 9.15, but a.lot of the things had run out eg fruit, little pasties. By 9.40 they had turned off the toaster and everything was cleared. We felt this should have been left until 10.00, or at least until the last people had finished. We definitely felt we were an inconvenience coming to breakfast at 9.15, having to ask for milk, tea, cutlery etc. We don"t think coming to breakfast at 9.15, when we're on holiday is a lot to ask. The actual cooked breakfast was generally good though. The staff were a mixture of friendly and abrupt, with some being quite curt with us. Others were friendly though. Generally we liked it there and had a good stay.
We had a lovely stay at The Black Swan. Our rooms were very comfortable and clean. Some areas of the hotel are a little tired, but generally it is a nice comfortable hotel. It has a lovely beer garden, which we used every evening for a pre dinner drink. We only ate in the restaurant one evening and the food was fine, nothing amazing, but it was all ok. The breakfast said served until 9.30, which is quite early anyway. We were down and ordering by 9.15, but a.lot of the things had run out eg fruit, little pasties. By 9.40 they had turned off the toaster and everything was cleared. We felt this should have been left until 10.00, or at least until the last people had finished. We definitely felt we were an inconvenience coming to breakfast at 9.15, having to ask for milk, tea, cutlery etc. We don"t think coming to breakfast at 9.15, when we're on holiday is a lot to ask. The actual cooked breakfast was generally good though. The staff were a mixture of friendly and abrupt, with some being quite curt with us. Others were friendly though. Generally we liked it there and had a good stay.
10
Norma
27 Jun 2023
·
Stayed 2 nights
Had a fab weekend away at the Black Swan Helmsley. Lovely welcoming staff and very attentive to make our stay just great. Food and drinks very nice and rooms very clean and comfortable. Thankyou
Had a fab weekend away at the Black Swan Helmsley. Lovely welcoming staff and very attentive to make our stay just great. Food and drinks very nice and rooms very clean and comfortable. Thankyou
8
eric
21 Aug 2024
·
Stayed 1 night
Staff are amazing people. However, the bathroom was disgusting with human pubic hair on the floor and bathtub. No toiletry supplies and had to get some at the front desk. Attempted to send photos, but email was bounced back.
Staff are amazing people. However, the bathroom was disgusting with human pubic hair on the floor and bathtub. No toiletry supplies and had to get some at the front desk. Attempted to send photos, but email was bounced back.
10
Wendy
23 Jun 2024
·
Stayed 1 night
Had a lovely stay. Room was bery clean. Staff were friendly
Had a lovely stay. Room was bery clean. Staff were friendly
10
Murray
13 Dec 2024
·
Stayed 2 nights
Great location. Staff very good. Breakfast great. Carpets throughout could do with cleaning or replacing. Dogs throughout which was fine for me. My partner is allergic and reacted in the room as if dogs had been in there.
Great location. Staff very good. Breakfast great. Carpets throughout could do with cleaning or replacing. Dogs throughout which was fine for me. My partner is allergic and reacted in the room as if dogs had been in there.
8
Deborah
16 Sept 2024
·
Stayed 3 nights
I loved everything about the Black Swan except for the attention to detail when it came to cleanliness Pillowcase so I’m one of the beds was dirty was not replaced
I loved everything about the Black Swan except for the attention to detail when it came to cleanliness Pillowcase so I’m one of the beds was dirty was not replaced
10
David
13 Dec 2024
·
Stayed 1 night
A one night stay but will be back. Room was spacious and the bed was huge. Bathroom was clean and the toilet was fitted with soft close lids. I just hate lid slams at daft O clock in the morning. The reception staff were polite friendly and helpful. We ate an evening meal in the hotel, fortunately we ate early, as there was a lot of diners that night and the staff were struggling. The food was cooked to order we enjoyed the pie and the steamed pudding. Excellent chips. My boss had the pineapple and coconut sweet which was different and tasty. Would happily recommend the hotel.
A one night stay but will be back. Room was spacious and the bed was huge. Bathroom was clean and the toilet was fitted with soft close lids. I just hate lid slams at daft O clock in the morning. The reception staff were polite friendly and helpful. We ate an evening meal in the hotel, fortunately we ate early, as there was a lot of diners that night and the staff were struggling. The food was cooked to order we enjoyed the pie and the steamed pudding. Excellent chips. My boss had the pineapple and coconut sweet which was different and tasty. Would happily recommend the hotel.
10
Pam
26 Apr 2024
·
Stayed 1 night
Check in was before 3 which was good ! All staff are excellent and breakfast was 1st class Room very clean and spacious ! Will stay again
Check in was before 3 which was good ! All staff are excellent and breakfast was 1st class Room very clean and spacious ! Will stay again
10
Kay
24 Jul 2025
·
Stayed 1 night
We arrived tired after visiting elsewhere in the area. Check in quick and easy. Our room was well appointed and quiet and spotlessly clean. The beer garden was gorgeous, a great space for relaxing. The bed was so comfortable and we really appreciated the standing fan as the weather was very warm. The breakfast was great with quick service and friendly staff. Check out was quick and efficient. The whole place had a lovely atmosphere and we really enjoyed our stay with you, thank you
We arrived tired after visiting elsewhere in the area. Check in quick and easy. Our room was well appointed and quiet and spotlessly clean. The beer garden was gorgeous, a great space for relaxing. The bed was so comfortable and we really appreciated the standing fan as the weather was very warm. The breakfast was great with quick service and friendly staff. Check out was quick and efficient. The whole place had a lovely atmosphere and we really enjoyed our stay with you, thank you
8
sharon
12 Jun 2025
·
Stayed 1 night
Stayed at The Black Swan for an overnight trip. Location excellent, lovely walks from the door. Took our dog, were provided with a room close to an outside door which was great. Room very clean and spacious. Bed was comfortable. Quiet room. Staff at the hotel were lovely and made us feel welcome. Lovely sunny beer garden which we sat in and enjoyed our evening meal with drinks. Parking was tight and limited but again we were lucky to have got a space when we arrived. We were shocked about the 3 star food hygiene rating and this put us off wanting to eat here. However we enjoyed our meals after deciding we should try. The kettle in the room was also full of limescale. These are the only two faults I could complain about. I’m hoping they are working towards improving there scores on the door and will change the kettle in the room (42) Thankyou for our stay.
Stayed at The Black Swan for an overnight trip. Location excellent, lovely walks from the door. Took our dog, were provided with a room close to an outside door which was great. Room very clean and spacious. Bed was comfortable. Quiet room. Staff at the hotel were lovely and made us feel welcome. Lovely sunny beer garden which we sat in and enjoyed our evening meal with drinks. Parking was tight and limited but again we were lucky to have got a space when we arrived. We were shocked about the 3 star food hygiene rating and this put us off wanting to eat here. However we enjoyed our meals after deciding we should try. The kettle in the room was also full of limescale. These are the only two faults I could complain about. I’m hoping they are working towards improving there scores on the door and will change the kettle in the room (42) Thankyou for our stay.
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AI-generated summary based on recent guest reviews
Rooms
Rooms are usually comfortable and often spacious, though sizes vary and a few are small or affected by noise or temperature; amenities can be basic and Wi‑Fi can be unreliable in places.
Related guest reviews
6
Gareth
6 Apr 2025
·
Stayed 1 night
Seemed understaffed and stressy. Staff quite rude at times. Breakfast was slow, and overcooked/dry. Room lacked basics such as bar of soap, flannel, or bottle of water. Not cool for £215 room. Room was comfy though, location excellent, and the building quaint and excellent. Would have given a higher score if staff had been nicer and room had more to it. Not a luxury hotel experience.
Seemed understaffed and stressy. Staff quite rude at times. Breakfast was slow, and overcooked/dry. Room lacked basics such as bar of soap, flannel, or bottle of water. Not cool for £215 room. Room was comfy though, location excellent, and the building quaint and excellent. Would have given a higher score if staff had been nicer and room had more to it. Not a luxury hotel experience.
10
David
21 Dec 2024
·
Stayed 1 night
Lovely room for an overnight stay. Warm, comfortable and nicely decorated.Quite a small space but not cramped. Very comfortable king size bed. Included breakfast excellent with buffet and hot choices. 1 tiny issue All ‘singing dancing’ tv needs instruction sheet!
Lovely room for an overnight stay. Warm, comfortable and nicely decorated.Quite a small space but not cramped. Very comfortable king size bed. Included breakfast excellent with buffet and hot choices. 1 tiny issue All ‘singing dancing’ tv needs instruction sheet!
8
Andrew
23 Jan 2023
·
Stayed 2 nights
Friendly staff and interesting building. Had a big room, plenty of space for dog, only downside was the bathroom was freezing cold and the bedroom only just tolerable
Friendly staff and interesting building. Had a big room, plenty of space for dog, only downside was the bathroom was freezing cold and the bedroom only just tolerable
8
Anna
2 Jun 2025
·
Stayed 1 night
Comfy bed for the night
Comfy bed for the night
10
Carole
26 Apr 2023
·
Stayed 4 nights
Stayed for 4 nights in deluxe double. Room and bathroom a good size. Comfy super king bed. Plenty of plug sockets and storage space. Tea making facilities and safe in room. Fantastic shower. Iron and ironing board in room. Lots of dining space in the hotel. Food was superb. Full English was excellent. Had evening meal a couple of nights and the food was very good. All the staff were exceptionally friendly, cheerful and helpful. Helmsley is a beautiful town too so great location. Hotel car park is small though but our stay was out of season so ok. Broadband was a bit hit and miss. If revisiting the area would certainly stay there. Had a lovely time. Big thank you to The Black Swan.
Stayed for 4 nights in deluxe double. Room and bathroom a good size. Comfy super king bed. Plenty of plug sockets and storage space. Tea making facilities and safe in room. Fantastic shower. Iron and ironing board in room. Lots of dining space in the hotel. Food was superb. Full English was excellent. Had evening meal a couple of nights and the food was very good. All the staff were exceptionally friendly, cheerful and helpful. Helmsley is a beautiful town too so great location. Hotel car park is small though but our stay was out of season so ok. Broadband was a bit hit and miss. If revisiting the area would certainly stay there. Had a lovely time. Big thank you to The Black Swan.
10
Andrew
1 Jul 2025
·
Stayed 2 nights
Lovely beer garden with the option to eat meals in the beer garden Parking was a bit hit and miss as there are a lot of rooms and not a lot of parking spaces Staff were very friendly and meals very good Accommodation was very comfortable and rooms were quiet Highly recommended
Lovely beer garden with the option to eat meals in the beer garden Parking was a bit hit and miss as there are a lot of rooms and not a lot of parking spaces Staff were very friendly and meals very good Accommodation was very comfortable and rooms were quiet Highly recommended
8
Liz
4 Jun 2023
·
Stayed 2 nights
All staff friendly and helpful, food and drink good and service timely. Rooms comfortable and fan provided to cool rather warm room. Good shower but water flow not adjustable. There was no lift but staff carried luggage upstairs. Car parking provided but a bit tight and not close enough for older people with luggage!
All staff friendly and helpful, food and drink good and service timely. Rooms comfortable and fan provided to cool rather warm room. Good shower but water flow not adjustable. There was no lift but staff carried luggage upstairs. Car parking provided but a bit tight and not close enough for older people with luggage!
10
Alan
14 Sept 2025
·
Stayed 2 nights
We had a big room which fitted us nicely. Check in was efficient and easy. Food and drink both good ( we ate in one night) staff were all friendly and helpful, no complaints at all!
We had a big room which fitted us nicely. Check in was efficient and easy. Food and drink both good ( we ate in one night) staff were all friendly and helpful, no complaints at all!
6
lesley
5 Jun 2023
·
Stayed 1 night
the room was really small more like a cupboard number 63 avoid if you can as its not big enough to swing a cat around as we were only staying the one night i didn't complain but if i had been staying longer certainly would on the plus side it was clean. Bar areas and outside were plentiful although when the sun comes out people are vying for the tables in the sun. Quite a lot of steps into the beer garden so be careful as one of our party tripped and that was before alcohol! The chairs in the bar areas could have been a little more plush as they weren't the best for comfort.
the room was really small more like a cupboard number 63 avoid if you can as its not big enough to swing a cat around as we were only staying the one night i didn't complain but if i had been staying longer certainly would on the plus side it was clean. Bar areas and outside were plentiful although when the sun comes out people are vying for the tables in the sun. Quite a lot of steps into the beer garden so be careful as one of our party tripped and that was before alcohol! The chairs in the bar areas could have been a little more plush as they weren't the best for comfort.
4
Andreas
26 Aug 2025
·
Stayed 1 night
We started our tour on the Cleveland Way in Helmsley. After a Long day we got. a room near the kitchen wich was noisy and not really comfortable. All in all was the hotel not the price valid we payed
We started our tour on the Cleveland Way in Helmsley. After a Long day we got. a room near the kitchen wich was noisy and not really comfortable. All in all was the hotel not the price valid we payed
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AI-generated summary based on recent guest reviews
Service
Staff are widely described as friendly, welcoming, and efficient, though several reviews mention understaffing and slow or disorganised breakfast service, with occasional curt interactions.
Related guest reviews
10
Robert
22 Feb 2025
·
Stayed 2 nights
We had a lovely stay at the Black Swan. Very impressed with the staff very friendly and efficient. Breakfast was nice and the lunches and evening meals were very good too. Ideal location and lovely homely feel. Would definitely visit again, good value for money
We had a lovely stay at the Black Swan. Very impressed with the staff very friendly and efficient. Breakfast was nice and the lunches and evening meals were very good too. Ideal location and lovely homely feel. Would definitely visit again, good value for money
6
Gareth
6 Apr 2025
·
Stayed 1 night
Seemed understaffed and stressy. Staff quite rude at times. Breakfast was slow, and overcooked/dry. Room lacked basics such as bar of soap, flannel, or bottle of water. Not cool for £215 room. Room was comfy though, location excellent, and the building quaint and excellent. Would have given a higher score if staff had been nicer and room had more to it. Not a luxury hotel experience.
Seemed understaffed and stressy. Staff quite rude at times. Breakfast was slow, and overcooked/dry. Room lacked basics such as bar of soap, flannel, or bottle of water. Not cool for £215 room. Room was comfy though, location excellent, and the building quaint and excellent. Would have given a higher score if staff had been nicer and room had more to it. Not a luxury hotel experience.
10
Adam
15 Oct 2025
·
Stayed 2 nights
Nice to be back again . Staff were awesome !
Nice to be back again . Staff were awesome !
10
Christopher
14 Aug 2024
·
Stayed 1 night
Lovely hotel with a great team of staff. Nothing was too much and always on hand to check everything was okay
Lovely hotel with a great team of staff. Nothing was too much and always on hand to check everything was okay
8
nikki
28 Jul 2025
·
Stayed 1 night
Evening restaurant staff amazing. Good pub food . Breakfast staff miserable and unhelpful . Extremely poor service . Items run out , no greeting , no instructions. Frankly look like they hate their job . Real shame as nice pub and lovely location
Evening restaurant staff amazing. Good pub food . Breakfast staff miserable and unhelpful . Extremely poor service . Items run out , no greeting , no instructions. Frankly look like they hate their job . Real shame as nice pub and lovely location
6
Malcolm
19 Mar 2025
·
Stayed 1 night
Disappointing service, understaffed.
Disappointing service, understaffed.
10
anthony
15 Dec 2024
·
Stayed 3 nights
We had 3 night stay at the black swan and was just as good as previous stays.we are looking forward to returning asap,we were so well looked after by all,really good breakfast and good poached eggs.many thanks.
We had 3 night stay at the black swan and was just as good as previous stays.we are looking forward to returning asap,we were so well looked after by all,really good breakfast and good poached eggs.many thanks.
10
Alan
14 Sept 2025
·
Stayed 2 nights
We had a big room which fitted us nicely. Check in was efficient and easy. Food and drink both good ( we ate in one night) staff were all friendly and helpful, no complaints at all!
We had a big room which fitted us nicely. Check in was efficient and easy. Food and drink both good ( we ate in one night) staff were all friendly and helpful, no complaints at all!
10
Kay
24 Jul 2025
·
Stayed 1 night
We arrived tired after visiting elsewhere in the area. Check in quick and easy. Our room was well appointed and quiet and spotlessly clean. The beer garden was gorgeous, a great space for relaxing. The bed was so comfortable and we really appreciated the standing fan as the weather was very warm. The breakfast was great with quick service and friendly staff. Check out was quick and efficient. The whole place had a lovely atmosphere and we really enjoyed our stay with you, thank you
We arrived tired after visiting elsewhere in the area. Check in quick and easy. Our room was well appointed and quiet and spotlessly clean. The beer garden was gorgeous, a great space for relaxing. The bed was so comfortable and we really appreciated the standing fan as the weather was very warm. The breakfast was great with quick service and friendly staff. Check out was quick and efficient. The whole place had a lovely atmosphere and we really enjoyed our stay with you, thank you
6
Dave
6 Jul 2023
·
Stayed 7 nights
Service level has dropped significantly, not because of the staff but because of a new rule that you now have to stand in a long line to order anything. Food quality has dropped and parking can be a real problem.
Service level has dropped significantly, not because of the staff but because of a new rule that you now have to stand in a long line to order anything. Food quality has dropped and parking can be a real problem.
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AI-generated summary based on recent guest reviews
Location
Excellent, central position on Helmsley’s market square with easy access to local walks and the North York Moors.
Related guest reviews
8
Alan
3 Oct 2025
·
Stayed 2 nights
An OK stay, common areas are a little tired, first morning we waited 20 mintes for someone to bring a menu and take our order, second morning was better. Great location with easy access to North York Moors.
An OK stay, common areas are a little tired, first morning we waited 20 mintes for someone to bring a menu and take our order, second morning was better. Great location with easy access to North York Moors.
8
Robyn
6 Aug 2025
·
Stayed 1 night
Location is very central and located on the town square. Parking is as stated on the website, first in gets a spot otherwise it’s street or pay in the square. Very rambling old hotel with new extensions. Helpful staff and meals were enjoyable.
Location is very central and located on the town square. Parking is as stated on the website, first in gets a spot otherwise it’s street or pay in the square. Very rambling old hotel with new extensions. Helpful staff and meals were enjoyable.
10
Amelia
6 Oct 2023
·
Stayed 1 night
Wonderful building, great food, very comfortable stay, perfect location and friendly staff.
Wonderful building, great food, very comfortable stay, perfect location and friendly staff.
10
Roxane
10 Jul 2025
·
Stayed 1 night
It is in the heart of the little town which makes walking to everything easy. The staff were very nice and love the hotel as much as we did. No elevator for those that over pack!
It is in the heart of the little town which makes walking to everything easy. The staff were very nice and love the hotel as much as we did. No elevator for those that over pack!
8
Diane
6 Dec 2022
·
Stayed 19,331 nights
I liked its position in the centre of Helmsley
I liked its position in the centre of Helmsley
8
Michael
26 Oct 2024
·
Stayed 1 night
Good location on the market place in Helmsley. Good service, delicious food, comfortable room. Quaint building with lots of character. Thank you.
Good location on the market place in Helmsley. Good service, delicious food, comfortable room. Quaint building with lots of character. Thank you.
8
John
14 Sept 2023
·
Stayed 1 night
Second time staying here. Nice option right on the Square. The pub, food, beer garden especially all nice. Rooms good, but vary a bit. No complaints.
Second time staying here. Nice option right on the Square. The pub, food, beer garden especially all nice. Rooms good, but vary a bit. No complaints.
8
Jason
3 Nov 2024
·
Stayed 3 nights
Great location. Nice pub.
Great location. Nice pub.
10
Stephen
30 Jun 2025
·
Stayed 1 night
Very good no complaints. Nice ambiance and great location.
Very good no complaints. Nice ambiance and great location.
8
sharon
12 Jun 2025
·
Stayed 1 night
Stayed at The Black Swan for an overnight trip. Location excellent, lovely walks from the door. Took our dog, were provided with a room close to an outside door which was great. Room very clean and spacious. Bed was comfortable. Quiet room. Staff at the hotel were lovely and made us feel welcome. Lovely sunny beer garden which we sat in and enjoyed our evening meal with drinks. Parking was tight and limited but again we were lucky to have got a space when we arrived. We were shocked about the 3 star food hygiene rating and this put us off wanting to eat here. However we enjoyed our meals after deciding we should try. The kettle in the room was also full of limescale. These are the only two faults I could complain about. I’m hoping they are working towards improving there scores on the door and will change the kettle in the room (42) Thankyou for our stay.
Stayed at The Black Swan for an overnight trip. Location excellent, lovely walks from the door. Took our dog, were provided with a room close to an outside door which was great. Room very clean and spacious. Bed was comfortable. Quiet room. Staff at the hotel were lovely and made us feel welcome. Lovely sunny beer garden which we sat in and enjoyed our evening meal with drinks. Parking was tight and limited but again we were lucky to have got a space when we arrived. We were shocked about the 3 star food hygiene rating and this put us off wanting to eat here. However we enjoyed our meals after deciding we should try. The kettle in the room was also full of limescale. These are the only two faults I could complain about. I’m hoping they are working towards improving there scores on the door and will change the kettle in the room (42) Thankyou for our stay.
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AI-generated summary based on recent guest reviews
Dining
Many guests enjoy the pub meals and cooked breakfasts, but feedback is inconsistent, citing not-hot dishes, items running out, queuing to order, and limited late-evening food availability.
Related guest reviews
8
janet
13 Jul 2025
·
Stayed 5 nights
We had a lovely stay at The Black Swan. Our rooms were very comfortable and clean. Some areas of the hotel are a little tired, but generally it is a nice comfortable hotel. It has a lovely beer garden, which we used every evening for a pre dinner drink. We only ate in the restaurant one evening and the food was fine, nothing amazing, but it was all ok. The breakfast said served until 9.30, which is quite early anyway. We were down and ordering by 9.15, but a.lot of the things had run out eg fruit, little pasties. By 9.40 they had turned off the toaster and everything was cleared. We felt this should have been left until 10.00, or at least until the last people had finished. We definitely felt we were an inconvenience coming to breakfast at 9.15, having to ask for milk, tea, cutlery etc. We don"t think coming to breakfast at 9.15, when we're on holiday is a lot to ask. The actual cooked breakfast was generally good though. The staff were a mixture of friendly and abrupt, with some being quite curt with us. Others were friendly though. Generally we liked it there and had a good stay.
We had a lovely stay at The Black Swan. Our rooms were very comfortable and clean. Some areas of the hotel are a little tired, but generally it is a nice comfortable hotel. It has a lovely beer garden, which we used every evening for a pre dinner drink. We only ate in the restaurant one evening and the food was fine, nothing amazing, but it was all ok. The breakfast said served until 9.30, which is quite early anyway. We were down and ordering by 9.15, but a.lot of the things had run out eg fruit, little pasties. By 9.40 they had turned off the toaster and everything was cleared. We felt this should have been left until 10.00, or at least until the last people had finished. We definitely felt we were an inconvenience coming to breakfast at 9.15, having to ask for milk, tea, cutlery etc. We don"t think coming to breakfast at 9.15, when we're on holiday is a lot to ask. The actual cooked breakfast was generally good though. The staff were a mixture of friendly and abrupt, with some being quite curt with us. Others were friendly though. Generally we liked it there and had a good stay.
10
Carole
26 Apr 2023
·
Stayed 4 nights
Stayed for 4 nights in deluxe double. Room and bathroom a good size. Comfy super king bed. Plenty of plug sockets and storage space. Tea making facilities and safe in room. Fantastic shower. Iron and ironing board in room. Lots of dining space in the hotel. Food was superb. Full English was excellent. Had evening meal a couple of nights and the food was very good. All the staff were exceptionally friendly, cheerful and helpful. Helmsley is a beautiful town too so great location. Hotel car park is small though but our stay was out of season so ok. Broadband was a bit hit and miss. If revisiting the area would certainly stay there. Had a lovely time. Big thank you to The Black Swan.
Stayed for 4 nights in deluxe double. Room and bathroom a good size. Comfy super king bed. Plenty of plug sockets and storage space. Tea making facilities and safe in room. Fantastic shower. Iron and ironing board in room. Lots of dining space in the hotel. Food was superb. Full English was excellent. Had evening meal a couple of nights and the food was very good. All the staff were exceptionally friendly, cheerful and helpful. Helmsley is a beautiful town too so great location. Hotel car park is small though but our stay was out of season so ok. Broadband was a bit hit and miss. If revisiting the area would certainly stay there. Had a lovely time. Big thank you to The Black Swan.
6
Lluis
18 Feb 2025
·
Stayed 1 night
I have to admit that, in my case, I didn’t enjoy at all. Staff is so inflexible, I was in a business trip. Impossible to get a cold sandwich after 9pm (arrived at 9:07) no other options in town except an Indian. The hotel is pet friendly which I like but for the rest not an option for me. A pity because I was expecting something different. The rooms are fine but too many steps and a bit caotic
I have to admit that, in my case, I didn’t enjoy at all. Staff is so inflexible, I was in a business trip. Impossible to get a cold sandwich after 9pm (arrived at 9:07) no other options in town except an Indian. The hotel is pet friendly which I like but for the rest not an option for me. A pity because I was expecting something different. The rooms are fine but too many steps and a bit caotic
10
marilyn
14 Aug 2023
·
Stayed 2 nights
Breakfast and evening meal on all occasions was not very hot.
Breakfast and evening meal on all occasions was not very hot.
8
nikki
28 Jul 2025
·
Stayed 1 night
Evening restaurant staff amazing. Good pub food . Breakfast staff miserable and unhelpful . Extremely poor service . Items run out , no greeting , no instructions. Frankly look like they hate their job . Real shame as nice pub and lovely location
Evening restaurant staff amazing. Good pub food . Breakfast staff miserable and unhelpful . Extremely poor service . Items run out , no greeting , no instructions. Frankly look like they hate their job . Real shame as nice pub and lovely location
4
Julie
17 Oct 2025
·
Stayed 1 night
Poor quality, didn’t taste very good
Poor quality, didn’t taste very good
10
Alexander
18 Nov 2025
·
Stayed 1 night
Berg good hotel, great service breakfast was excellent
Berg good hotel, great service breakfast was excellent
10
Lisa
20 Feb 2024
·
Stayed 1 night
You get the sense this is the best place to stay in Helmsley which is delightful. The historic nature of the hotel lends a timeless quality to it. Fabulous room with a view that makes you feel as if you’ve travelled back in time. Delicious food and wine! Highly recommended.
You get the sense this is the best place to stay in Helmsley which is delightful. The historic nature of the hotel lends a timeless quality to it. Fabulous room with a view that makes you feel as if you’ve travelled back in time. Delicious food and wine! Highly recommended.
6
Simon
6 Mar 2023
·
Stayed 2 nights
1st breakfast rushed but not usual quality. Bacon was leathery and sausage cold. 2nd morning ok but evening meal for my wife was not great. Belly pork not well rendered down. Meal wasn’t charged for, without question. Staff very friendly.
1st breakfast rushed but not usual quality. Bacon was leathery and sausage cold. 2nd morning ok but evening meal for my wife was not great. Belly pork not well rendered down. Meal wasn’t charged for, without question. Staff very friendly.
6
Dave
6 Jul 2023
·
Stayed 7 nights
Service level has dropped significantly, not because of the staff but because of a new rule that you now have to stand in a long line to order anything. Food quality has dropped and parking can be a real problem.
Service level has dropped significantly, not because of the staff but because of a new rule that you now have to stand in a long line to order anything. Food quality has dropped and parking can be a real problem.
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AI-generated summary based on recent guest reviews
10
Anne
3 weeks ago
·
Stayed 1 night
It was very nice, only criticism I’d have is we arrived 10 mins late for breakfast which we’d paid for, so were told they missed it 😔they hadn’t even finished clearing away and considering they serve food all day, I’d have thought they could of offered us something rather than recommend a cafe by the river, so a bit disappointing on that score.
It was very nice, only criticism I’d have is we arrived 10 mins late for breakfast which we’d paid for, so were told they missed it 😔they hadn’t even finished clearing away and considering they serve food all day, I’d have thought they could of offered us something rather than recommend a cafe by the river, so a bit disappointing on that score.
10
Sarah
21 Sept 2026
·
Stayed 3 nights
Beautiful old clean rooms. Staff very helpful especially the manager. Food excellent. Great location to stay and if you want to go out walking numerous beautiful walks around the moors.
Beautiful old clean rooms. Staff very helpful especially the manager. Food excellent. Great location to stay and if you want to go out walking numerous beautiful walks around the moors.
8
Steve
7 Sept 2026
·
Stayed 3 nights
A great hotel, really quaint, nicely decorated. There were plenty of reception rooms for dining and drinks. Car park had a good few spaces and located right on the square with shops and pubs.There were a couple of negatives. There was an intruder alarm that kept going off. Nothing to do with the hotel, but maybe they should have addressed the disturbance. Staff were generally friendly and helpful, but got the impression they were a bit overwhelmed. There is no lift and lots of stairs, but they do have ground floor rooms. I would be happy to stay there again.
A great hotel, really quaint, nicely decorated. There were plenty of reception rooms for dining and drinks. Car park had a good few spaces and located right on the square with shops and pubs.There were a couple of negatives. There was an intruder alarm that kept going off. Nothing to do with the hotel, but maybe they should have addressed the disturbance. Staff were generally friendly and helpful, but got the impression they were a bit overwhelmed. There is no lift and lots of stairs, but they do have ground floor rooms. I would be happy to stay there again.
8
Carol
31 Aug 2026
·
Stayed 1 night
The stay overall was good, There were couple of small problems that were quickly sorted out by helpful night staff. A lovely old building, and good parking.
The stay overall was good, There were couple of small problems that were quickly sorted out by helpful night staff. A lovely old building, and good parking.
8
Peter
28 Aug 2026
·
Stayed 3 nights
Very enjoyable Thank you Will come back if ever in the area again
Very enjoyable Thank you Will come back if ever in the area again
Property policies
Check-in instructions
Everything you need to know for a smooth check-in.
Check-in
Check-out
From 15:00 to 23:00
Before 10:30
Good to know
Additional policies and info about this property.
Optional extras
Additional paid services you can request.
FAQs about The Black Swan - The Inn Collection Group
Is parking available at the property?
Yes, free self-parking is available on-site.
What type of breakfast is offered and what are the serving hours?
A complimentary full breakfast is served daily from 7:30 AM to 10:00 AM.
Does the property allow pets?
Yes, pets are allowed in specific rooms only, with a fee of GBP 15 per pet, per day. Service animals are exempt from fees.
What are the standard check-in and check-out times?
Check-in is from 3:00 PM to 11:00 PM, and check-out is by 10:30 AM. Early check-in and late check-out are available for a fee of GBP 25, subject to availability.
What accessibility features are available for guests with disabilities?
The property offers step-free entrances and wheelchair-accessible facilities, including public areas and rooms.
Where is the property located in relation to key landmarks?
The property is located in York, within a 15-minute walk of North York Moors National Park and Duncombe Park. It is approximately 15 miles from Flamingo Land Theme Park and Zoo.
What are the policies for guests staying with children?
Children are allowed at the property. The minimum age for children to stay for free is not specified.
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Instant AI responses are based on hotel information
Prices for upcoming dates
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
November 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-20: 179.43258511848452USD
- 2026-10-21: 220.3477718815613USD
- 2026-10-22: 198.98071874176026USD
- 2026-10-23: 206.2046296801758USD
- 2026-10-24: 260.41099223899846USD
- 2026-10-25: 198.03316118499757USD
- 2026-10-26: 184.96136228782655USD
- 2026-10-27: 184.74703542320253USD
- 2026-10-28: 232.5970657575989USD
- 2026-10-29: 192.71871088027956USD
- 2026-10-30: 219.30094264045718USD
- 2026-10-31: 232.5970657575989USD
- 2026-11-01: 131.04137089153292USD
- 2026-11-02: 179.43258511848452USD
- 2026-11-03: 219.30094264045718USD
- 2026-11-04: 192.71871088027956USD
- 2026-11-05: 198.03316118499757USD
- 2026-11-06: 219.30094264045718USD
- 2026-11-07: 237.9115160623169USD
- 2026-11-08: 171.45092942481995USD
- 2026-11-09: 192.71871088027956USD
- 2026-11-10: 206.01481687866212USD
- 2026-11-11: 179.43258511848452USD
- 2026-11-12: 184.74703542320253USD
- 2026-11-13: 206.01481687866212USD
- 2026-11-14: 237.9115160623169USD
- 2026-11-15: 171.45092942481995USD
- 2026-11-16: 179.43258511848452USD
- 2026-11-17: 179.43258511848452USD
- 2026-11-18: 171.45092942481995USD
- 2026-11-19: 179.43258511848452USD
- 2026-11-20: 232.5970657575989USD
- 2026-11-21: 245.88319151939393USD
- 2026-11-22: 166.13647912010194USD
- 2026-11-23: 166.13647912010194USD
- 2026-11-24: 166.13647912010194USD
- 2026-11-25: 166.13647912010194USD
- 2026-11-26: 184.74703542320253USD
- 2026-11-27: 312.3437781568909USD
- 2026-11-28: 317.6582284616089USD
- 2026-11-29: 264.4937478224945USD
- 2026-11-30: 192.71871088027956USD
- 2026-12-01: 184.74703542320253USD
- 2026-12-02: 192.71871088027956USD
- 2026-12-03: 237.9115160623169USD
- 2026-12-04: 237.9115160623169USD
- 2026-12-05: 291.0759795826721USD
- 2026-12-06: 198.03316118499757USD
- 2026-12-07: 184.74703542320253USD
- 2026-12-08: 184.74703542320253USD
- 2026-12-09: 171.45092942481995USD
- 2026-12-10: 184.74703542320253USD
- 2026-12-11: 206.01481687866212USD
- 2026-12-12: 287.1198172231293USD
- 2026-12-13: 198.03316118499757USD
- 2026-12-14: 198.03316118499757USD
- 2026-12-15: 171.45092942481995USD
- 2026-12-16: 171.45092942481995USD
- 2026-12-17: 198.98071874176026USD
- 2026-12-18: 206.01481687866212USD
- 2026-12-19: 233.70218437362672USD
- 2026-12-20: 184.74703542320253USD
The front desk is open daily from 7:30 AM - 11:00 PM. This property doesn't offer after-hours check-in. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and cash
- Cashless transactions are available
- Safety features at this property include a fire extinguisher
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
- Cashless payment methods are available for all transactions.
- Contactless check-out is available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
- Pet fee: GBP 15 per pet, per day
- Service animals are exempt from fees
- Early check-in fee: GBP 25 (subject to availability)
- Late check-out fee: GBP 25 (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Restaurant
Non-smoking rooms
Housekeeping
Banquet facilities
Garden
General
Restaurant
Non-smoking rooms
Packed lunches
Family room
Activities
Garden
Outdoor Furniture
Internet
Free wi-fi
Services
Housekeeping
Banquet facilities
Luggage storage
Parking
Parking
Free parking
Parking Onsite