Name: Best Western Heath Court Hotel
Address: Moulton Road, Newmarket, England, United Kingdom, Newmarket, Suffolk, GB
Price range: $80–$469 per night
Rating: 8.15

What guests think

At Best Western Heath Court Hotel, travellers consistently praise the friendly, helpful staff, convenient Newmarket location near the High Street, gallops and racecourse, ample free parking, and satisfying, often freshly cooked breakfasts that many find good value for money.

Rooms range from spacious and comfortable to quite small or utilitarian, with some dated fittings. A few guests report temperature control or noise issues, occasional weak Wi-Fi, and minor maintenance problems such as faulty sockets or bathroom wear. Cleanliness is generally good, though a few noted lapses or smells, and there was an isolated complaint about rudeness at reception. Overall, expect a solid, no-frills stay suited to racing trips and town visits.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site parking is plentiful and free. Guests also note a bar/restaurant and a staffed reception, with room service mentioned.

Related guest reviews

10

Desmond

Aug 27, 2023

·

Stayed 1 night

Easy to find, convenient for the local town. Very clean, good facilities. Had the opportunity to eat at the hotel the food was very good with the bar staffed with cheerful, efficient staff. Breakfast was good. Relaxing stay I would happily stay here again

8

MICHAEL

Aug 6, 2025

·

Stayed 1 night

Parking: Plenty & Free Staff: Friendly Check in: Quick Restaurant: Didn’t use. Bar: Didn’t use. Bedroom: Clean and comfortable. Breakfast: From 7am. Location : walking distance into town, close to all the horse racing etc.

10

Matthew

Apr 19, 2024

·

Stayed 1 night

One night stay whilst attending the races. Hotel in good location only a few minutes walk to high street with pubs and restaurants. Plus about 35 minutes walk to the races. Ample free car parking. Breakfast was fine in the morning with cooked to order full English. We would definitely stay again if going to the races.

10

Karen

Jul 23, 2023

·

Stayed 3 nights

Great location. Nice and helpful staff. Very good restaurant and room service available. The rooms are a bit utilitarian, but they actually have everything that you need and are very comfortable. The location right off of High Street is excellent and helps make this hotel very good value for the money.

10

Angela

Nov 20, 2025

·

Stayed 2 nights

Lovely comfortable room. Lots of free parking

10

Karen

Jul 2, 2025

·

Stayed 3 nights

Full service hotel very convenient to the center of Newmarket. Friendly and helpful 24-hour front desk and staff.

10

gary

Aug 23, 2024

·

Stayed 2 nights

Location& parking

8

Dave

Feb 24, 2025

·

Stayed 1 night

Good location, pleasant bar and restaurant areas. Larger than normal twin rooms. Exceptionally good breakfast with large variety of options including kippers! Very pleasant staff.

10

Karen

Dec 11, 2024

·

Stayed 4 nights

Welcoming and full-service facilities. Dining room, front desk staff, and large parking lot. Very well located and right off of High Street. Not the most charmingly historic hotel, but an easy-to-use, not overly expensive option. Would definitely stay there again.

6

Phil

Jul 27, 2025

·

Stayed 1 night

For the money and short notice can’t overly complain. Good location for the town centre. Staff were polite. Parking onsite easy check in. Main negative was our room did smell of cigarette smoke. But by time wife had put a can of hairspray and perfume on soon forgot about it. So all in all just ok if you’re looking for a night over. There was upgrade rooms available, possibly they may of been better

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Cleanliness

Most reviewers found rooms and public areas clean and tidy. A few reported issues such as a soiled toilet, damp or smoke smells, stones on the floor, or worn bathroom panels.

Related guest reviews

2

Hemali

Jun 25, 2025

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Stayed 1 night

The toilet was soiled from a previous guest. Very poor hygiene

4

Dawn

Nov 27, 2024

·

Stayed 2 nights

Hotel was well located for the town centre. Has on site parking. The corridors to the rooms are cold with leaking windows. It was raining as we left and there were puddles on all windowsills. Our room and that of our colleague had windows open when we arrived but the rooms still had a damp smell. Bathroom had shower over bath but without any aids to assist in getting in or out. Wrap around plastic curtain. Not a shower screen as shown on hotel photos. When we emptied the wash basin it resulted in dirty water coming up into the bath. Breakfast offering was sparse although a cooked breakfast was available. Standard tea and coffee offered but no barista choices. Staff were lovely but would not revisit.

8

MICHAEL

Aug 6, 2025

·

Stayed 1 night

Parking: Plenty & Free Staff: Friendly Check in: Quick Restaurant: Didn’t use. Bar: Didn’t use. Bedroom: Clean and comfortable. Breakfast: From 7am. Location : walking distance into town, close to all the horse racing etc.

6

Sandyann

Aug 6, 2024

·

Stayed 1 night

The dining experience was disappointing. The manager did offer to not charge us, but as we had been given complimentary desserts and had drinks we felt it was fair to pay. Service was not its usual standard, but that maybe because it was busy. Stepped on 2 small stones in bare feet in the bedroom and the tv was at an odd angle to watch in bed. Bathroom was immaculate and plenty of complimentary coffee in bedroom.

8

Stephen

Aug 19, 2025

·

Stayed 4 nights

This is a repeat visit over the last few years. Room was clean and tidy, and unlike another hotel stayed in over the previous couple of days, the aircon worked! Staff friendly and helpful, with a thank you to the dining room staff, who looked after me so well. I cannot comment on eco-friendliness considering I have no idea what the hotel does and does not recycle, but when cereal boxes and weetabix wrappers (all recyclable where I live in Wiltshire) are mixed in with all rubbish in one bin, perhaps separate discard bins may help staff to separate out cardboard/ paper/ plastics and weetabix wrappers and cereal bags (these can be recycled with other identified recyclable bags, including recyclable cling film, via supermarkets (not sure about bulk suppliers). I had a single room with a sprung only mattress which di cause me some back pain, so perhaps a foam topper could be added?

10

Kenneth

Feb 18, 2024

·

Stayed 2 nights

Very helpful friendly staff and very clean and comfortable room

10

Karen

Mar 5, 2025

·

Stayed 2 nights

Great location, helpful and very pleasant staff, and nice clean comfortable rooms.

8

Dean

Apr 12, 2025

·

Stayed 1 night

Competitive price and a clean and tidy hotel

6

Phil

Jul 27, 2025

·

Stayed 1 night

For the money and short notice can’t overly complain. Good location for the town centre. Staff were polite. Parking onsite easy check in. Main negative was our room did smell of cigarette smoke. But by time wife had put a can of hairspray and perfume on soon forgot about it. So all in all just ok if you’re looking for a night over. There was upgrade rooms available, possibly they may of been better

10

Miss M

Dec 9, 2024

·

Stayed 1 night

Clean hotel. Some of the elements may be on the verge of being outdated but it’s a clean, tidy hotel in a good location. Staff were professional and cheery. We stayed on a very blustery night but room must be soundproofed and we both slept well. Downstairs in the bar and restaurant area again it’s clean and welcoming.

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Rooms

Many rooms are spacious and comfortable, though some standard rooms feel small or utilitarian. Temperature control and noise can be inconsistent, and Wi-Fi is occasionally weak; decor varies from refreshed to dated.

Related guest reviews

10

Rachel

Nov 11, 2024

·

Stayed 1 night

Stayed for one night and wanted a hotel that offered more than a standard hotel offers. We had a large (almost huge) comfortable room with plenty of hanging space in the wardrobe, a king sized comfortable bed and a lovely en-suite. Would definitely stay there again.

4

Anderson

Sep 8, 2024

·

Stayed 15 nights

The standard room is way too small.

6

Matthew George

Jul 19, 2024

·

Stayed 1 night

Not a great room. Very Small and a riser cupboard in the bathroom was extremely noisy. Small bed. Convenient for town though

8

Simon

Mar 30, 2025

·

Stayed 1 night

Warm welcome, clean comfortable bed and good shower. Breakfast service excellent and pleasant… down side really poor WiFi generally in rooms and public places

8

Raymond

Oct 30, 2023

·

Stayed 1 night

AThis hotel is a real throw back to the seventies. Comfortable but functional rather luxurious. The lounge/bar decor and exterior is straight out of the seventies. Air conditioning, that worked! Was a plus. Service was great and probably the best breakfast Ive had in a long time

10

Jeremy

Mar 27, 2025

·

Stayed 2 nights

Very friendly and helpful staff. The room was nice and open, we didn’t feel cramped. The AC didn’t keep the room cool, and the overall temperature of the room was too warm even with opening a window. The door to our set of rooms was really heavy and loud when people came in and out of the hallway.

10

Pauline

Apr 16, 2025

·

Stayed 1 night

placed for the town centre and is on the edge of Warren Hill which is great for watching the horses train. The room was spacious and well equipped. It could do with USB chargers though. Breakfasts were lovely. Freshly cooked to order and plenty of it. Thanks to everyone for a great stay

4

Sarah

Feb 8, 2024

·

Stayed 1 night

bedroom small, window faced out to a corridor so had to keep certain closed for privacy in the room so no daylight. Pillows very hard, bed old and back board banged against wall as it was very lose when i tried to move round in bed. Generator running all night, walls very thin so could here every noise, didn't get much sleep. Staff are friendly though and room was clean :-)

10

Denise

Aug 17, 2025

·

Stayed 2 nights

All the staff were friendly and helpful, especially Sara and Pinky. The room was spacious and well appointed. Great location right next to the Gallops.

8

Mark

Jun 25, 2023

·

Stayed 1 night

Hotel rooms have had a refresh since my last stay. Air Con is superb… very quiet. Blinds in bathroom are an odd choice. Not easy to adjust.

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Service

Service is frequently praised as friendly, helpful and accommodating, with quick check-in and staff resolving issues. There are isolated complaints about a brusque receptionist or check-in confusion.

Related guest reviews

10

Patricia

Oct 5, 2024

·

Stayed 6 nights

We had a great stay . The staff were friendly and helpful

10

Bryson

Apr 20, 2025

·

Stayed 2 nights

Wonderful place to stay, the receptionist Emma was extremely friendly and helpful.

8

Lee

Aug 30, 2024

·

Stayed 5 nights

My safe didnt work. So they changed my room with no hassle

6

dave

Nov 10, 2024

·

Stayed 1 night

On arrival the gentleman was helpful, he was finishing his shift but very engaging, the lady from Europe who took over was rude and unhelpful, just not the right attitude to talk to guests. Never had rudeness from a receptionist before. Rooms were big and spacious, beds comfy, cant fault that. Had a fire alarm but got cancelled as we left the room.Mu biggest bug bearer is the car park is not big enough. Cars everywhere that i ended up parking on the street. There was a function on and the paying guests staying at the hotel gets second treatment for the car park. Red flag for me when staying at a hotel.

10

G

May 16, 2024

·

Stayed 2 nights

Nice hotel that serves great food and has friendly staff. Particular praise goes to Emma and her team for their excellent customer service.

10

RAYMOND

Aug 12, 2025

·

Stayed 2 nights

Great location, so clean, staff so friendly and helpful, top notch breakfast served with a smile.

10

James

Aug 13, 2025

·

Stayed 1 night

Fantastically helpful staff.

10

Susan

Sep 6, 2025

·

Stayed 1 night

Great staff

10

Baden

Aug 1, 2025

·

Stayed 1 night

Very accommodating with a last minute booking after accommodation in Cambridge let us down. Fantastic variety of options for breakfast.

10

Gordon

May 14, 2024

·

Stayed 3 nights

Had an excellent stay staff were excellent.

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Location

Convenient, walkable location close to High Street, the gallops and racecourse; handy for town visits and racing. Many found it ideal for Newmarket stays.

Related guest reviews

10

Paul

Aug 24, 2025

·

Stayed 1 night

Perfect for the races, they let us use the car park and check in later on when we got back from them. 4 minute walk to the free shuttle bus pick up spot. Comfy bed, friendly staff - will use again.

8

MICHAEL

Aug 6, 2025

·

Stayed 1 night

Parking: Plenty & Free Staff: Friendly Check in: Quick Restaurant: Didn’t use. Bar: Didn’t use. Bedroom: Clean and comfortable. Breakfast: From 7am. Location : walking distance into town, close to all the horse racing etc.

10

Jenna

Mar 28, 2024

·

Stayed 2 nights

This property is a 1 minute walk to watch the horses train each morning. Its is a 5 minute walk to high street. We stayed here 20 years ago as well, so good to be back. If you want to visit Newmarket, this is a wonderful place to stay!

10

Matthew

Apr 19, 2024

·

Stayed 1 night

One night stay whilst attending the races. Hotel in good location only a few minutes walk to high street with pubs and restaurants. Plus about 35 minutes walk to the races. Ample free car parking. Breakfast was fine in the morning with cooked to order full English. We would definitely stay again if going to the races.

10

RAYMOND

Aug 12, 2025

·

Stayed 2 nights

Great location, so clean, staff so friendly and helpful, top notch breakfast served with a smile.

10

Karen

Mar 9, 2024

·

Stayed 3 nights

Great location - right off of High Street. Staff are super nice and there is a full-time reception desk, unlike some other hotels in the area.

10

Nicholas

Jul 31, 2025

·

Stayed 1 night

Enjoy my stay here, short walk into town.

10

Kate

Aug 15, 2025

·

Stayed 1 night

Close to the gallops & racing yards.

10

Karen

Dec 11, 2024

·

Stayed 4 nights

Welcoming and full-service facilities. Dining room, front desk staff, and large parking lot. Very well located and right off of High Street. Not the most charmingly historic hotel, but an easy-to-use, not overly expensive option. Would definitely stay there again.

10

Karen

Jun 30, 2024

·

Stayed 3 nights

While this doesn't have the 'historical' appeal of some other hotels in the area, it is clean, bright, spacious, with amenities that make the stay easy and enjoyable (e.g., air conditioning, front desk, restaurant). It is also right in the middle of Newmarket, so convenient to everything. Staff is friendly and helpful. Very good value for the price.

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Dining

Breakfast is widely rated very good to excellent, freshly cooked with good variety. The on-site restaurant is positively reviewed, with room service available.

Related guest reviews

10

Philip

Aug 19, 2023

·

Stayed 1 night

Super friendly staff. Very good restaurant. I would stay again!

10

Vincent

Jul 18, 2024

·

Stayed 1 night

Great staff, loads of parking and very good food.

10

Oliver

Jun 23, 2024

·

Stayed 1 night

Good comfortable stay near town centre, excellent breakfast

8

Dave

Mar 11, 2025

·

Stayed 1 night

Large room with comfortable beds, armchairs and settee. Good selection of hot drinks and biscuits provided. Breakfast options are excellent, as is the full english!

10

Karen

Jul 23, 2023

·

Stayed 3 nights

Great location. Nice and helpful staff. Very good restaurant and room service available. The rooms are a bit utilitarian, but they actually have everything that you need and are very comfortable. The location right off of High Street is excellent and helps make this hotel very good value for the money.

10

Pauline

Apr 16, 2025

·

Stayed 1 night

placed for the town centre and is on the edge of Warren Hill which is great for watching the horses train. The room was spacious and well equipped. It could do with USB chargers though. Breakfasts were lovely. Freshly cooked to order and plenty of it. Thanks to everyone for a great stay

8

Pauline

May 2, 2025

·

Stayed 1 night

Spent a lovely couple of lights here for the racing. The room was spacious and well appointed although some USB points would have been useful. The breakfast was amazing. Cooked fresh to order and plenty of it. Would definitely recommend it to anyone visiting Newmarket for the races or stable visits. It is so convenient

8

Dave

Feb 24, 2025

·

Stayed 1 night

Good location, pleasant bar and restaurant areas. Larger than normal twin rooms. Exceptionally good breakfast with large variety of options including kippers! Very pleasant staff.

10

Baden

Aug 1, 2025

·

Stayed 1 night

Very accommodating with a last minute booking after accommodation in Cambridge let us down. Fantastic variety of options for breakfast.

10

Koki

Aug 16, 2025

·

Stayed 3 nights

breakfast is good

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AI-generated summary based on recent guest reviews

Month	Average price
January	$82
February	$93
March	$95
April	$104
May	$118
June	$144
July	$154
August	$141
September	$156
October	$191
November	$133
December	$105

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4 $142	5 $118
6 $86	7 $113	8 $171	9 $192	10 $129	11 $110	12 $159
13 $92	14 $97	15 $127	16 $103	17 $106	18 $121	19
20 $92	21 $101	22 $127	23 $127	24 $268	25 $455	26 $235
27 $87	28 $101	29 $127	30 $127

Su	Mo	Tu	We	Th	Fr	Sa
				1 $140	2 $169	3 $469
4 $149	5 $350	6 $456	7 $241	8	9	10 $329
11 $203	12 $211	13 $211	14 $316	15 $208	16 $149	17 $118
18 $80	19 $105	20	21 $128	22 $128	23 $93	24 $127
25 $147	26 $295	27 $261	28 $245	29 $143	30 $185	31 $143

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About this property

Location

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

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