Almare, a Luxury Collection Resort, Isla Mujeres Cancun, Adult All-Inclusive

Staff and the ocean

The hotel is beautiful! The pool and beach is wonderful and easy to find seats with shade. Staff all so attentive to all our needs. The food and drinks were delicious. The coffee shop with pastries as perfect for every afternoon treat!

If you’ve already booked, don’t panic — it’s not awful. But for a Luxury Collection resort at this price point, it falls short of what you’d expect from a true five-star stay. The positives: communal areas are clean, calm and beautifully designed. Breakfast is the standout meal, the beach lunch truck is great, the Byredo toiletries feel premium, and the private boat transfer is excellent. The coffee shop is a nice touch too. Unfortunately, service is inconsistent. Waits of 10+ minutes for basic requests were common and some staff came across as rude. Service often felt dependent on tipping, and even then it was hit-and-miss. The lobby bar has no menu and several drinks weren’t available. Housekeeping and maintenance need work: mouldy shower, poor pressure, dirty windows, marks left from previous guests, a broken jacuzzi plug, and a minibar that wasn’t restocked (a bag of sweets isn’t “snacks”). We had to call for cleaning and bottled water that never arrived. There were also organisational issues — closed pools with no signage, a booked golf buggy that never turned up, and limited flexibility on late checkout despite the hotel being quiet. Overall, a decent 4-star stay, but it misses the mark for a luxury five-star experience.

The hotel is beautiful and in a great location. The rooms are very comfortable and well-appointed. Unfortunately, the hotel appeared under-staffed and service was terribly slow. The lack of top tier guest services was off-putting.

Not enough staff working - food is not worth the $. I’ve stayed at RIUs that were half the price and way better. Over priced and over rated