Name: Best Western Clearlake Plaza
Address: 3440 East Clear Lake Avenue, Springfield, Illinois, United States of America, Springfield, Illinois, US
Price range: US$79–US$129 per night
Rating: 8.15

What guests think

Across recent reviews, Best Western Clearlake Plaza receives frequent praise for friendly staff, convenient highway access, and a clean indoor pool, while feedback often notes dated spaces, mixed breakfast quality, and issues like odors, worn carpets, and dim exterior lighting.

Rooms are generally quiet and basic, with comfortable beds for some but very firm mattresses and occasional maintenance issues (AC, plumbing, fixtures) noted. Breakfast feedback is mixed, citing short service hours, limited variety, and sometimes cold or unreplenished items, though several guests enjoyed it. The pool is appreciated, though a few guests found it cold or temporarily closed. Expect a straightforward, no-frills stop convenient for road trips or quick visits.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Indoor pool is a regular highlight and often clean, but several reviews mention it being cold or temporarily closed. Nighttime lighting and signage can be poor, and there are occasional vending/ice outages and higher-than-expected pet fees.

Related guest reviews

6

Louis

11 Aug 2025

·

Stayed 1 night

The indoor pool was really cold so that was disappointing. Breakfast could be better. Staff was friendly. The room was ok. I would say it was ok in general but I've been to nicer best westerns

10

Lisa

13 Aug 2023

·

Stayed 1 night

Pool was clean. Breakfast was decent. Room was clean.

10

Christopher

2 May 2024

·

Stayed 4 nights

It was amazing, the staff were excellent, professional, courteous, and friendly. The only down fall was the pool was closed the first 2 days, do to some lightening issues but was reopened quickly and it was the most clear and clean pool area I have been in for a Hotel in a very long time. This being many but not all the reasons I stay at a Best Western when possible

4

Claudia

9 Apr 2024

·

Stayed 1 night

There was someone elses bra in our bed, and the pool was out of service during its open hours

10

Meredith

21 May 2025

·

Stayed 1 night

Beautiful clean rooms and nice indoor pool area. Pancake maker foe breakfast which is a hit with the kids.

8

Michael

22 Oct 2023

·

Stayed 1 night

It was hard to see the hotel at night. The parking lot wasn’t lit either. Exterior was very drab. Breakfast area small and tucked into small lobby area. Didn’t use the pool. Room was clean, beds and pillows comfy. Carpet worn and soiled, kept our slippers on. Shower was good and hot. Toilet seat lid was broke and moved around a lot. Coffee was fine. This hotel worked for us while traveling. Wouldn’t want two nights or more.

10

Aaron

26 Jan 2024

·

Stayed 1 night

My room was very spacious and clean! The pool was very nice and clean. The employees were very friendly as well! The bed was comfortable and I had a great nights sleep. Excellent place to stay! Thank you!

8

Anna

26 Apr 2023

·

Stayed 1 night

The facilities were fine and comfortable. Convenient food nearby. However, soda vending machine was empty. Had to go to the gas station/convenience store next door for soda and water.

8

Julie

7 Nov 2023

·

Stayed 1 night

Comfortable stay but nervous in dimly lit parking lot at night

10

Martha

16 Oct 2023

·

Stayed 1 night

Stayed at this hotel overnight on our way home from a long weekend. Hotel is small but comfortable. Pool but no hot tub. Decent breakfast. A number of eating options close by but not within walking distance.

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Cleanliness

Cleanliness feedback is mixed: many note clean rooms, public areas, and a tidy pool, but recurring complaints cite musty or smoke odors, dirty or worn carpets, dust, and occasional ants.

Related guest reviews

10

Joan

26 Apr 2025

·

Stayed 1 night

We loved there pool area and cleanliness with towels provided. Rooms were clean, public areas were clean and breakfast area was well supplied and clean and tidy.

10

Paul

6 May 2025

·

Stayed 1 night

Property was clean and well kept

10

Lisa

13 Aug 2023

·

Stayed 1 night

Pool was clean. Breakfast was decent. Room was clean.

2

Dawn

25 Jan 2024

·

Stayed 1 night

It smelled musty. The bed was as hard and uncomfortable as sleeping on only a box spring or on the floor. Paint peeling in the bathroom. Not clean. I would not recommend this place to anyone. Way overpriced for what you get!

10

Frank

3 Dec 2022

·

Stayed 1 night

A pleasant stay.

10

Michael

20 Jun 2025

·

Stayed 3 nights

Everything was great! Service was very friendly. Great location to all of the attractions downtown. Only downside was we found ants in our room, not an infestation at all but we did find an ant in our room on four different occasions. Maybe they were due to have the exterminator come? Overall it was a great stay and we would stay there again.

10

Aaron

26 Jan 2024

·

Stayed 1 night

My room was very spacious and clean! The pool was very nice and clean. The employees were very friendly as well! The bed was comfortable and I had a great nights sleep. Excellent place to stay! Thank you!

6

Suzanne

25 Jun 2025

·

Stayed 1 night

The room was smelly like smoke & very dirty, the walls are actually dusty.

2

Acacia

27 Aug 2024

·

Stayed 6 nights

Room smelled musty like mold.

6

Linda

31 May 2023

·

Stayed 1 night

First room had ants in window. Second room was nicer but carpet needed to be cleaned and room decor very outdated as are bathrooms.

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Rooms

Rooms are basic and often quiet, with some spacious layouts, but decor feels dated and bed comfort ranges from comfortable to very firm. Guests also mention minor issues like AC performance, plumbing, noisy HVAC, TV channel selection, and light-blocking curtains.

Related guest reviews

6

Lise

3 May 2024

·

Stayed 1 night

The front desk girl could be friendlier. The rooms are run down and outdated.

10

Lovelia

15 Apr 2025

·

Stayed 1 night

Very restful sleep due to the quiet surroundings.

4

Brian

29 Jun 2025

·

Stayed 1 night

Hallway smells. Bed is like sleeping on a rock. Would never stay at a best western again.

6

Jim

13 Aug 2025

·

Stayed 1 night

Air conditioner not working properly

10

Aaron

26 Jan 2024

·

Stayed 1 night

My room was very spacious and clean! The pool was very nice and clean. The employees were very friendly as well! The bed was comfortable and I had a great nights sleep. Excellent place to stay! Thank you!

6

James

24 Jun 2023

·

Stayed 1 night

I liked the price. The drapes in the room were too small and to block the outside ligh. It was difficult to sleep.

6

Thomas

26 Sept 2023

·

Stayed 1 night

The bed was extremely hard.

10

Melissa

12 Aug 2025

·

Stayed 1 night

Stayed 1 night for the state fair concert. The location was great, right off the freeway, quick drive to the fairgrounds. The beds were comfortable, the breakfast is only 6:30am-8:30am which is not a lot of time so we didn’t get to partake in that. The staff was friendly and helpful. The building you can tell is on the older side but was just what we needed for a single night stay.

8

Ann

20 Sept 2025

·

Stayed 1 night

Most things were ok, but the TV channel selecting was abismal. You can't tell what most of the channels were and the few you could, you couldn't tell what program was on.

8

Jim

6 Feb 2023

·

Stayed 1 night

The heat/AC was very noisy.

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Service

Service is frequently described as friendly, helpful, and responsive, with housekeeping praised and staff resolving issues like billing or maintenance. However, some guests experienced understaffing, attitude problems, and check-in/receipt or key-card hiccups.

Related guest reviews

10

Marianne

25 Jun 2024

·

Stayed 1 night

The service here was incredible, the staff member went out of their way to ensure I was comfortable.

4

Lois

6 Jun 2025

·

Stayed 1 night

Breakfast was excellent. But most of the problems with this hotel were due to understaffing.

2

MAHENDRA

1 Aug 2024

·

Stayed 1 night

The desk clerk needs attitude training! My room 202 shampoo bottle fell 3:00AM in the morning with a big bang sound and woke me up because these bottles with metal fixtures are attached with two phase tape! When in morning I asked the same girl at the desk on checking the bottle tapes needs to check and fix, she replied that why don’t you stay somewhere else! Is this an attitude problem or not? The place is rundown and appears like motel 6 with Bestwestern name on the sign. Please remove this property from your list.

6

Charles T

13 Nov 2023

·

Stayed 1 night

We’d stayed here before and considered it OK. Check-in was difficult because we’d booked on Expedia and clerk had difficulty finding. Key to room didn’t work/ replacement did. Breakfast area inside lobby just not very nice. Clean, food ok, staff was friendly and helpful; maybe a separate room or partition or something (too much like a lunch counter at a “truck stop”. Separate fee for pet was excessive at $40 plus tax. We expect a fee. Pet a small poodle. Check-out annoying in that I asked for receipt and they couldn’t/wouldn’t provide. Said it would be e-mailed. I had to follow-up next day as no e-mail receipt received. Referred to Expedia. Outside sign not lighted upon arrival about 7:00 PM. Told them it was difficult to find. We have/know how to use “maps”. Easy enough to improve, I think. Fairly new property.

10

Diana

11 Jan 2025

·

Stayed 7 nights

The staff are very nice and prompt to address any concerns. The place is clean and the housekeeping staff are excellent. Would recommend.

2

Rick

26 Oct 2023

·

Stayed 1 night

This had to be the absolute dirtiest hotel I've stayed in here in the USA. I'd half way expect it in a 3rd world country, but not here.The floor was slick with grime. the tub had hair in it from previous guests. The bed was as hard as a brick. I had to wake up the front clerk when we arrived. I'd have walked out, except I had already paid and reserved the room on Hotels.com. :(

10

Michael

26 Apr 2023

·

Stayed 1 night

Staff was amazing! Caring, appreciative, concerned about us-you cannot find this at most hotels; Thank you so much to the amazing staff!

8

Emily

19 Nov 2023

·

Stayed 1 night

The staff was very polite and helpful. The room was clean. The only issue I had was my card being double charged for the reservation, which the staff quickly helped to get resolved and provided me with extra receipts to help dispute the charge.

10

Melissa

12 Aug 2025

·

Stayed 1 night

Stayed 1 night for the state fair concert. The location was great, right off the freeway, quick drive to the fairgrounds. The beds were comfortable, the breakfast is only 6:30am-8:30am which is not a lot of time so we didn’t get to partake in that. The staff was friendly and helpful. The building you can tell is on the older side but was just what we needed for a single night stay.

10

Shari

21 Nov 2024

·

Stayed 1 night

I was there for one night with a mate before she had major surgery. Everyone at the front desk checking in and out were extremely friendly and helpful.

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Location

Convenient off the interstate and close to downtown, fairgrounds, hospital, and dining; several guests noted poor lighting/signage at night and a somewhat sketchy feel in spots.

Related guest reviews

10

Sara

19 Jan 2025

·

Stayed 1 night

Easy to access. Close to shopping, restaurants and gas stations.

10

Anthony

28 Aug 2024

·

Stayed 1 night

Great location

10

Debbie

29 Apr 2023

·

Stayed 1 night

Easy to get to off the interstate. Reasonably priced. Friendly staff.

10

Michael

20 Jun 2025

·

Stayed 3 nights

Everything was great! Service was very friendly. Great location to all of the attractions downtown. Only downside was we found ants in our room, not an infestation at all but we did find an ant in our room on four different occasions. Maybe they were due to have the exterminator come? Overall it was a great stay and we would stay there again.

8

Michael

22 Oct 2023

·

Stayed 1 night

It was hard to see the hotel at night. The parking lot wasn’t lit either. Exterior was very drab. Breakfast area small and tucked into small lobby area. Didn’t use the pool. Room was clean, beds and pillows comfy. Carpet worn and soiled, kept our slippers on. Shower was good and hot. Toilet seat lid was broke and moved around a lot. Coffee was fine. This hotel worked for us while traveling. Wouldn’t want two nights or more.

8

Sonja

11 Feb 2024

·

Stayed 1 night

The property is a bit worn and the back of the building looks a bit sketchy at night, but everything was very clean, the bed was comfortable, and the staff was great. Was a fine place to stay while passing through the area.

10

Melissa

12 Aug 2025

·

Stayed 1 night

Stayed 1 night for the state fair concert. The location was great, right off the freeway, quick drive to the fairgrounds. The beds were comfortable, the breakfast is only 6:30am-8:30am which is not a lot of time so we didn’t get to partake in that. The staff was friendly and helpful. The building you can tell is on the older side but was just what we needed for a single night stay.

10

PEGGY

22 Dec 2023

·

Stayed 1 night

The location was ideal for our travel plans.

10

Patricia

17 Sept 2025

·

Stayed 2 nights

pool. convenient location

10

Lynell

4 May 2024

·

Stayed 2 nights

Easy access to the city or the highway. Close to various eating options.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is inconsistent: some guests enjoyed it and the pancake maker, while others reported limited variety, short hours, items not refilled, or food served cold.

Related guest reviews

6

Louis

11 Aug 2025

·

Stayed 1 night

The indoor pool was really cold so that was disappointing. Breakfast could be better. Staff was friendly. The room was ok. I would say it was ok in general but I've been to nicer best westerns

4

Lois

6 Jun 2025

·

Stayed 1 night

Breakfast was excellent. But most of the problems with this hotel were due to understaffing.

10

venkateswaran

16 Nov 2024

·

Stayed 1 night

Clean and neat room .Nice bed and comfortable pillows. Enough items for good breakfast.staff were very friendly.

6

Michelle

19 Jan 2024

·

Stayed 1 night

Traveler nurse..found toothbrush from previous guest in shower..breakfast did start until 7..had to be at work at 7..disappointed

6

Delbert

21 Oct 2023

·

Stayed 1 night

Nothing special but clean. Breakfast was terrible.

8

Aaron

3 Aug 2024

·

Stayed 4 nights

Slept well. The AC worked great and there were real eggs for breakfast. Bathroom wasn’t super clean and breakfast eggs and coffee were not refilled.

6

Teri

16 Apr 2025

·

Stayed 1 night

Generally, an OK facility; it's just showing wear (wallpaper, caulking, etc.) and needs renovations. Relatively clean and despite someone on our floor ignoring the non-smoking rule, we were pleasantly surprised that our room was fine and the vent system quickly resolved the smell in the hall. Breakfast was limited, so plan to go elsewhere if variety or dietary limitations are important. The bed was comfortable enough for a decent night's sleep.

10

Meredith

21 May 2025

·

Stayed 1 night

Beautiful clean rooms and nice indoor pool area. Pancake maker foe breakfast which is a hit with the kids.

6

Loretta

14 Oct 2023

·

Stayed 1 night

Our room was great. Very clean. Breakfast was not so good. All the hot food was cold.

10

Martha

16 Oct 2023

·

Stayed 1 night

Stayed at this hotel overnight on our way home from a long weekend. Hotel is small but comfortable. Pool but no hot tub. Decent breakfast. A number of eating options close by but not within walking distance.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$91
February	US$92
March	US$93
April	US$96
May	US$103
June	US$109
July	US$102
August	US$138
September	US$98
October	US$100
November	US$96
December	US$89

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $124	16 $83	17 $88	18 $96	19 $96
20 $79	21 $83	22 $96	23 $96	24 $104	25 $129	26 $129
27 $83	28 $91	29 $104	30 $108

Su	Mo	Tu	We	Th	Fr	Sa
				1 $108	2 $121	3 $117
4 $120	5 $120	6 $122	7 $123	8 $120	9 $110	10 $110
11 $120	12 $110	13 $122	14 $123	15 $120	16 $110	17 $124
18 $117	19 $123	20 $124	21 $123	22 $120	23 $124	24 $124
25 $122	26 $121	27 $124	28 $121	29 $121	30 $117	31 $129

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Suite, 1 King Bed, Refrigerator & Microwave

Suite, Multiple Beds, Refrigerator & Microwave (With Sofabed)

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

Standard Room, 1 King Bed, Refrigerator & Microwave

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Best Western Clearlake Plaza

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Prices for upcoming dates