Stirling Highland Hotel- Part of the Cairn Collection

Friendly helpful staff at reception

Bedroom badly needs updating. Window didn't close properly and was rotten. Reported flickering light in bathroom, was told would be passed on to maintenance but never seen to. At breakfast hot food was adequate but cold buffet was very poor

The check in was smooth plus staff were helpful, the pool / spa was good condition, everything open and well kept but the rooms were not 4 star standard , quite worn carpets , and bunk beds were old , the breakfast was not nice , very dry , had been left out on hot lamps for a while and should of been regularly replaced and regularly checked, scrambled eggs were awful , black pudding ,and sausages were dry and tasteless so not the 4 star quality in a Scottish hotel that we were expecting sadly . The 24 hour reception when called later at night was unmanned and no one answered when we wanted fresh water either so they shouldn’t say there is a 24 hour reception if no one is at reception.

The rooms can do with a deep clean. From the sink to the skirting it was filthy. We had a family room, the top mattress was burst open, which you could see from the bottom bunk. The handle on the cupboard in the bunk bed room was broken off, not ideal as meant we couldn't use it. There is an additional charge to use the swimming pool, I didn't know this until check in. Breakfast was alright, however, there were no pastries the whole time were at breakfast, and there was still and hour left of breakfast service to go. Although setting is good I wouldn't rush back to this hotel.

Breakfast was good. Plenty of choice and very fresh. The staff were friendly and dealt with problems quickly. The room was spacious and comfortable.