Is parking available at the property?

Yes, free self-parking is available on-site.

What type of breakfast is offered?

A buffet breakfast is available for a fee, served on weekdays from 7:00 AM to 11:30 AM and on weekends from 7:00 AM to 11:30 AM.

Are pets allowed at the property?

Yes, pets are allowed in specific rooms only, with a fee of USD 33 per pet, per night, plus a one-time cleaning fee of USD 33. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request and may incur additional charges.

What accessibility features are available for guests with disabilities?

The property offers wheelchair-accessible facilities including a registration desk, lounge, meeting spaces, and an on-site restaurant. There are also handrails in stairways and a stair-free path to the entrance.

What is the location of the property in relation to key landmarks?

The property is centrally located in Mexico City, just a 5-minute walk from Paseo de la Reforma and 15 minutes by foot from Palacio de Bellas Artes. It is also close to Alameda Central and Monument to the Revolution.

Does the property have a swimming pool?

Yes, there is an indoor pool available for guests to enjoy.

What are the policies for guests staying with children?

Children are allowed at the property. Breakfast is not included for children age 11 and younger sharing existing bedding with an adult; fees for children's breakfast are collected at the property.

Exe Alameda Reforma - Quality Stay in Mexico City

Average nightly price at Exe Alameda Reforma by month, last 12 months (USD)
Month	Average price
January	$76
February	$109
March	$68
April	$61
May	$62
June	$81
July	$70
August	$83
September	$62
October	$83
November	$84
December	$75

What guests think

At Exe Alameda Reforma, travelers highlight a central, walkable base with friendly staff, a striking indoor pool, and generally clean, comfortable rooms, while noting the older building shows its age and the surrounding streets can feel rough after dark.

Several reviews mention spacious layouts but mixed upkeep, including occasional odors, noisy corridors or street sound, dated bathrooms or fixtures, and inconsistent air conditioning and Wi‑Fi. Guests frequently praise the heated pool area, with some finding it crowded or cool at times, and describe breakfast and on‑site dining as good to excellent, though prices and the small bar draw criticism. A practical, comfortable base with strong amenities and urban trade‑offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The indoor pool is a frequent highlight and usually heated, though some guests found it crowded, cool, or strongly chlorinated; jacuzzis occasionally malfunction. Gym and sauna get good notes, but elevators can be unreliable and the small bar underwhelms.

Related guest reviews

10

JEROME

Nov 30, 2025

·

Stayed 3 nights

Très bel hôtel idéalement situé dans le centre. Les chambres sont spacieuses, le matelas de très bonne qualité et le petit déjeuner varié et très bon aussi. La piscine est magnifique, a ec une température de l'eau très chaude. Nous recommandons vivement cet hôtel.

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8

Jesus Manuel reyes

Nov 30, 2025

·

Stayed 2 nights

La piscina excelente

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8

Hector

Feb 25, 2025

·

Stayed 5 nights

The hotel property it is nice, clean, service is great and professional. The rooms are good, not great but meets the 4 star level service. Pool is on the 7th Floor, and the chlorine smell is a bit strong. They have a full service bar by the pool. Gym is on the 11th Floor and there is NO elevator access. You need to walk up from the 7th FL (depends on how you see this it can be a good pre-workout or a burden). I tried the restaurant for breakfast buffet and for the price is good. Food tastes great and service was very good. Bathrooms are a bit on the small side and the toilets are similar to the ones in the mall (high pressure and loud) if you tend to wake up during the night, this will be one hell of a loud toilet. Towels are old. They really need to upgrade that. I really recommend those towels to be replace asap. Great location, walking distance to a lot of great places, comfortable and quiet, great service, great staff. For some things this hotel ranks as a 4 star hotel but other is ranking closer to a 3 star. Elevators are small but they work. To be fair out of a score of a possible 10, I believe it ranks a 8 out of 10. I will definitely stay here again. 30 minutes away from the Benito Juarez Airport, also close to many important places, museums, amazing restaurants and shopping districts. For the price this is a WIN.

10

Rayner

Sep 6, 2025

·

Stayed 5 nights

The hotel is amazing. Staff is great. The pool area and hot tub are amazing. Just have to ask to turn on the jetstreem for the hot tub The amazing thing, it’s in the middle of everything. So if you don’t want to uber, you can walk everywhere.

10

Ariadna

Apr 23, 2025

·

Stayed 2 nights

Quedamos muy contentos. La habitación es pequeña, pero limpia y acogedora. El área de alberca es lo máximo. Solo estaba descompuesto uno de los dos elevadores, así que a veces había que esperar mucho pues solo había un elevador para todos los huéspedes. Pero fuera de eso, fue una excelente estadía. Gran relación precio-calidad.

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10

RICARDO

Sep 17, 2025

·

Stayed 1 night

Excelente estancia. Muy buena atención y servicio. La alberca excelente. Gym y sauna muy buenos. Ese dia tambien se hospedaron los de La Arrolladora.👍😊

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6

Christian Michael

Jun 26, 2025

·

Stayed 5 nights

Property is near lots of attractions. Staff was excellent. Beware of jacuzzi jets if you book a suite. Our jets blew out cold water that smelled like sewer the first time we turned them on. It injected dark smelly water into our bath. We immediately exited and were disgusted to find dead skin and gunk had floated up to our nice bubble bath. Our AC leaked water at night so just beware of stepping in a puddle on the carpet the next morning. Aside from the repulsive jacuzzi incident, fun stay :)

8

Felipe

Jul 2, 2024

·

Stayed 2 nights

Fallaron los elevadores.

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8

Mark

Nov 3, 2024

·

Stayed 9 nights

the pool was supposed to have a swim up bar. there is none. the water was cold. the "bar/lounge" was very small and had no bar to sit at

10

Douglas Armando

Jul 20, 2025

·

Stayed 4 nights

The hotel is not new, but it ihas been remodeled and is very well maintained. The rooms are large and well equiped and the bed is comfortable (firm). The indoor pool area is very nice. There's a so-so gym with a nice sauna. The buffet breakfast is spectacular and lunch and dinner are very good too. The employees are super. The hotel is located right at the edge of a not so good area, so if you leave on foot, make sure you head in the direction of Paseo de la Reforma and you'll be alright.

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Cleanliness

Many guests report clean rooms and well‑kept areas. Recurring complaints cite sewer or damp odors, stained carpets, cigarette smells, and occasional housekeeping lapses, with a few reports of pests.

Related guest reviews

2

Benito

Aug 28, 2025

·

Stayed 1 night

Muy viejo y con olores muy desagradables

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2

Juan Marcos

May 27, 2025

·

Stayed 1 night

El olor a aguas negras que entra de la calle a las instalaciones es terrible deberían de hacer algo al respecto. Muy mala mi estancia en este hospedaje.

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10

Manuel

Sep 26, 2025

·

Stayed 1 night

It was very clean, bellman and receptionist very helpful

6

Nestor Valdemir

Dec 20, 2024

·

Stayed 1 night

Me tocó una habitación con olor exagerado a cigarro no pude dormir bien por el tóxico olor muy penetrante, nariz congestionada de tanto olor, le resta mucho a todo no se disfruta descansar y dormir placentero

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10

MONTSERRAT

Sep 7, 2025

·

Stayed 1 night

La atención es muy buen, todo muy limpio con buenas amenidades

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6

DANIELA

Jun 3, 2024

·

Stayed 4 nights

El hotel no es malo. Cumple su función. Pero estuve en dos habitaciones diferentes y en ninguna funcionaba el aire acondicionado y el calor era bastante molesto a la hora de dormir. La habitación no tenía frigobar. El baño olía mucho a desagüe y el mal olor contaminaba la habitación. A la hora de limpiar la habitación solo arreglaban la cama y en los días que estuve nunca barrieron. Todas las mañanas temprano pasaba una ama de llave a tocar a la habitación para verificar ocupación cosa que es bastante molesto si estás de vacaciones y quieres dormir hasta tarde. Habiendo tantas opciones de hoteles en la ciudad la verdad no volvería a hospedarme aquí.

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10

Isaias

Feb 10, 2026

·

Stayed 5 nights

La Limpieza habitacion es muy buena, muy buena atencion del peresonal.

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4

Carlos

Sep 27, 2024

·

Stayed 3 nights

Mala avía animales en la cama a la hora de dormir salieron dos chinches si lo reporte en recepción en mi salida

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10

Pauline

Nov 24, 2025

·

Stayed 4 nights

I did not have breakfast at the hotel. Room was small but clean.

10

Jesus

Feb 3, 2026

·

Stayed 2 nights

Limpia

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Rooms

Rooms are often spacious and comfortable, but quality varies: some are small or dated, with thin walls, street/pool noise, and occasional plumbing or jacuzzi issues. Air conditioning and in‑room Wi‑Fi can be inconsistent; some rooms lack a fridge or have older TVs.

Related guest reviews

6

Niklas

Aug 2, 2025

·

Stayed 1 night

An average hotel in a loud area of Mexico City, the room was cold and not sound proof. Good service. Works for a one night stay.

10

Scott

Oct 14, 2025

·

Stayed 2 nights

Room was big

8

adriana margarita

Dec 25, 2025

·

Stayed 4 nights

Habitaciones amplias

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8

Mario

May 29, 2025

·

Stayed 5 nights

All great except unstable internet. I work remotely so bad internet is like having unreliable water service. This is the only reason I would not stay here again. Huge miss on any hotels’ part.

6

Gamaliel

May 18, 2024

·

Stayed 3 nights

The a/c doesn’t work very well and the staff turn it off every time after they clean the room wish make it hard to cool the room down again

10

RUXANDRA

Mar 1, 2025

·

Stayed 3 nights

We had a room at the first floor where we heard the street noise, but other than that it was good.

8

Samuel

Dec 10, 2024

·

Stayed 3 nights

The hotel is good in general the only thing that is so bad is the wifi internet offered to the guests that is not working at all.

8

Lorcan

Sep 14, 2024

·

Stayed 2 nights

We stayed in the presidential suite. Very nice space, a lot of room and very private. It was a little dated in it's decor, and it was missing some amenities which would be easy to update. For example, the TVs are smart TVs, but are blocked from connecting to the internet, so you can't even use your own hot spot for Netflix, YouTube, etc. Also, there is a full kitchen, but no plates, glasses, silverware, pans, etc. Room service didn't want to bring us champagne glasses unless we ordered champagne from them. Update the TVs, stock the kitchen, and ask the kitchen to be more accommodating, and I'll update to 5 stars on my next stay.

10

Pauline

Nov 24, 2025

·

Stayed 4 nights

I did not have breakfast at the hotel. Room was small but clean.

8

Cinthia

Sep 18, 2025

·

Stayed 4 nights

Its overall a good hotel: very friendly and helpful staff (very hard workers), great food, and clean. Cons:The area around the hotel does have a lot of SWs which isnt an issue but just wanted to mention for the people that might not like that. The shower and sink knobs are a little hard to close, my mother has arthritis and I had to help her whenever she used them but able-bodied people can use them fine, I think. Walls are also thin, I could clearly hear conversations that people were having. Despite that, I had a great time!!

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Service

Service is widely praised as friendly, helpful, and efficient, with staff going above and beyond. A minority report curt reception, door access mishandling, invoicing issues, an overcharging taxi, and one waiter soliciting a tip.

Related guest reviews

2

JULIO

Oct 23, 2025

·

Stayed 3 nights

Muy mal servicio en general, habitaciones viejas y no acondicionadas a mejorar ejemplo los grifos de las llaves en baños Muy mal servicio al llegar nunca llegó un maletero. No dan facturas legales si uno es extranjero No hay nadie que responda profesionalmente Nunca conocí al gerente o manager y solicité hablar con El

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8

Maria

Sep 20, 2024

·

Stayed 6 nights

A Taxi service from the hotel took us to the airport, however the driver charged us more than what the hotel quoted us. When I called to report the driver said he charged us more cuz he took us to other places besides the airport which is an absolute lie from the driver.

10

Jesus

Dec 18, 2025

·

Stayed 1 night

Great service

10

Perla Martinez

Nov 24, 2025

·

Stayed 3 nights

Excelente servicio, personal amable y capacitado.. bonitas instalaciones, la comida muy rica! Buena ubicación.. muy recomendable

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4

Karina

Jul 4, 2024

·

Stayed 5 nights

It was really scary when the personnel opened our door without knocking, we asked why and they just dismissed us. There weren't towels for the pool area,. Bunch of prostitutes around the corner

10

RICHARD

Oct 28, 2025

·

Stayed 4 nights

Great service

10

ALEJANDRA

Sep 2, 2025

·

Stayed 2 nights

Excelente todo sus instalaciones y el servicio mucho mas olvide mi laptop en el lobby y la srita stephanie y el joven luis me la resguardaron. De verdad que personal tan honesto y servicial. Lo agradezco mucho.

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6

Francisco Javier

May 7, 2025

·

Stayed 1 night

La mujer que está en la recepción, no da la bienvenida, mal encarada, más preocupada por enterarte a qué hora eres la salida que las ventajas y servicios del hotel

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10

Gerard

Oct 1, 2025

·

Stayed 6 nights

Where can I start? This hotel is simply amazing. The breakfast was more than exceptional, the beds were incredibly comfortable, and the staff were super friendly. I even had a stressful moment when I needed to get to the airport but most of the streets were closed due to a strike/protest and Uber kept canceling. A staff member, Mario, went above and beyond to help me secure a taxi and made sure I arrived on time for my flight. My entire experience at this hotel was fantastic. If you’re looking for a great night’s sleep in a hotel that’s close to everything, I highly recommend booking here. You won’t regret it!

2

Luel

Dec 14, 2024

·

Stayed 6 nights

Customer service zero

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Location

Central and walkable for Alameda, Reforma, museums, and transit. Several reviews warn of nearby street prostitution and gritty blocks that can feel unsafe or unpleasant after dark.

Related guest reviews

10

Omar

Aug 4, 2025

·

Stayed 5 nights

I like the hotel but you can’t walk around it because there are some dangerous people

8

Nicole

Jan 9, 2026

·

Stayed 3 nights

This place was perfect for our family of 5. With a greater selection of breaky options and softer beds it’d be a solid 5/5. I’d read reviews on the location but we felt perfectly safe the entire time. Yes there’s prostitutes in the surrounds and homeless people sadly living on the streets, but they’re perfectly harmless. We loved the area and how accessible it was to transport, historic centre, Polanco etc. We will definitely return.

6

David Armando

Nov 22, 2024

·

Stayed 1 night

El hotel es bueno pero la zona si esta un poco insegura igual normalmente todos los hoteles me facturan el servicio aqui me mandaron a expedia

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8

Luis

Oct 23, 2024

·

Stayed 3 nights

Good location, but would not recommend the area for children

10

Fred

Jul 11, 2025

·

Stayed 6 nights

Great amenities. Dicey neighborhood.

10

Ezequiel

Aug 7, 2025

·

Stayed 5 nights

Fácil acceso y cerca de Reforma y de la Alameda. Solo un poco de ruido de la calle

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10

Diego

Sep 30, 2025

·

Stayed 3 nights

Excelente ubicación y excelente hotel

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8

Ruby

Oct 9, 2025

·

Stayed 2 nights

Buena ubicación

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10

Antonio

Jan 19, 2026

·

Stayed 2 nights

Todo excelente. Es un hotel ya entrado en años pero muy bien cuidado y con algunas renovaciones. El área donde se encuentra ubicado es área difícil por el ambiente.

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10

Douglas Armando

Jul 20, 2025

·

Stayed 4 nights

The hotel is not new, but it ihas been remodeled and is very well maintained. The rooms are large and well equiped and the bed is comfortable (firm). The indoor pool area is very nice. There's a so-so gym with a nice sauna. The buffet breakfast is spectacular and lunch and dinner are very good too. The employees are super. The hotel is located right at the edge of a not so good area, so if you leave on foot, make sure you head in the direction of Paseo de la Reforma and you'll be alright.

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Dining

Breakfast and the restaurant are frequently praised for taste and variety. Some guests found food and drinks average or pricey, and the bar small or closed.

Related guest reviews

10

Marcela

Sep 8, 2024

·

Stayed 15 nights

I liked the staff professionalism & courtesy. The breakfast buffet was extraordinary with awesome healthy options.

8

Brian

Feb 16, 2025

·

Stayed 4 nights

Very nice hotel. Had a great room and the hotel is in a great location. Staff very friendly and helpful. Breakfast was good.

10

JEROME

Nov 30, 2025

·

Stayed 3 nights

Très bel hôtel idéalement situé dans le centre. Les chambres sont spacieuses, le matelas de très bonne qualité et le petit déjeuner varié et très bon aussi. La piscine est magnifique, a ec une température de l'eau très chaude. Nous recommandons vivement cet hôtel.

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10

Manuel

Nov 17, 2025

·

Stayed 2 nights

great service, staff and food!

8

LUCIA MARCELA

Mar 4, 2025

·

Stayed 3 nights

Buen hotel, bien ubicado, carisimo el restaurante y bar, muy bonita la zona de la alberca, muy moderna la decoracion aunque el agua bastante fria de la alberca, la cama muy comoda, silenciosa la habitación, el baño muy cómodo, agua caliente todo el tiempo, muy amable el personal que atiende, si volveria a hospedarme....

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10

Perla Martinez

Nov 24, 2025

·

Stayed 3 nights

Excelente servicio, personal amable y capacitado.. bonitas instalaciones, la comida muy rica! Buena ubicación.. muy recomendable

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10

Amai

Feb 16, 2025

·

Stayed 1 night

Me gustó el buffet y la comodidad de la habitación; no me gustó el sonido de las tuberías durante la noche. En general es buen lugar.

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4

Isidro Velázquez

Apr 6, 2025

·

Stayed 2 nights

El hotel es lindo pero la comida no es tan rica, los tragos no son los mejores y tuve que pedir como 3 veces diferentes que limpiaran mi habitación, se escucha mucho ruido en el sexto piso por lo mismo de la piscina, sin mencionar que te sacan antes de tiempo a la hora estimada, es muy bonito el hotel y tiene una linda piscina pero por el precio no se vale realmente la pena :(

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10

Gerard

Oct 1, 2025

·

Stayed 6 nights

Where can I start? This hotel is simply amazing. The breakfast was more than exceptional, the beds were incredibly comfortable, and the staff were super friendly. I even had a stressful moment when I needed to get to the airport but most of the streets were closed due to a strike/protest and Uber kept canceling. A staff member, Mario, went above and beyond to help me secure a taxi and made sure I arrived on time for my flight. My entire experience at this hotel was fantastic. If you’re looking for a great night’s sleep in a hotel that’s close to everything, I highly recommend booking here. You won’t regret it!

10

Douglas Armando

Jul 20, 2025

·

Stayed 4 nights

The hotel is not new, but it ihas been remodeled and is very well maintained. The rooms are large and well equiped and the bed is comfortable (firm). The indoor pool area is very nice. There's a so-so gym with a nice sauna. The buffet breakfast is spectacular and lunch and dinner are very good too. The employees are super. The hotel is located right at the edge of a not so good area, so if you leave on foot, make sure you head in the direction of Paseo de la Reforma and you'll be alright.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3 $107	4 $102	5 $121	6 $81	7 $108
8 $70	9 $74	10	11 $103	12 $73	13 $113	14
15 $91	16 $85	17 $108	18 $122	19 $124	20	21 $98
22	23 $70	24 $92	25	26	27	28
29 $117	30

Exe Alameda Reforma

Prices for Exe Alameda Reforma

Monthly average prices

About this property

Location

Room options

Premium Suite

Presidential Suite

Deluxe Room

Premium Room

Family Room

Standard Family Room

Suite

Standard Suite

Guest reviews of Exe Alameda Reforma

Who stays here?

What guests think

No written reviews

Property Policies

Check-in instructions

Good to know

FAQs about Exe Alameda Reforma

Considering this hotel for your Mexico City trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1 $70	2	3 $76	4	5
6	7	8	9 $58	10	11	12 $87
13	14	15	16 $58	17	18 $77	19
20 $62	21 $58	22	23 $62	24 $58	25 $76	26
27	28	29	30 $58	31