Is parking available at the property?

Yes, free self-parking is available on-site, although it is limited.

What type of breakfast is offered and what are the serving hours?

A complimentary buffet breakfast is served on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

Does the property allow pets?

Yes, pets are allowed with a fee of USD 100 per accommodation, per stay, with a maximum of USD 200 per stay. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 12:00 PM. Early check-in is available for a fee of USD 25, subject to availability, while late check-out incurs a fee.

What accessibility features are available for guests with disabilities?

The property offers step-free entrances, wheelchair-accessible facilities in public areas, and accessible rooms. Additional features may include elevators and accessible bathrooms.

Where is the property located in relation to key landmarks?

The hotel is located in Charlotte (Arrowood), within a 10-minute drive of Carowinds Theme Park and Bank of America Stadium. It is approximately 8.3 miles from Spectrum Center and 6.3 miles from SouthPark Mall.

Does the property have a swimming pool?

Yes, there is a seasonal outdoor pool that is open from May 26 to September 08. The pool is heated and available for guests to enjoy.

What are the policies for guests staying with children?

Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Hyatt Place Charlotte Arrowood Hotel

Average nightly price at Hyatt Place Charlotte Arrowood by month, last 12 months (USD)
Month	Average price
January	US$91
February	US$87
March	US$90
April	US$89
May	US$85
June	US$92
July	US$99
August	US$93
September	US$90
October	US$97
November	US$95
December	US$94

What guests think

At Hyatt Place Charlotte Arrowood, travelers praise spacious rooms and friendly staff, but many reviews note active renovations, frequent elevator outages, and an often-closed pool, alongside mixed cleanliness and maintenance standards across rooms and common areas.

Location is convenient to the highway, airport, and Carowinds, though some guests report parking-lot break-ins and occasional street noise. Rooms are generally large and comfortable, but bathrooms can feel tight, lighting may be dim, and many rooms lack microwaves or smart TVs. Breakfast is often considered a solid perk with hot items, yet quality and crowding vary and the bar/restaurant is frequently unavailable. Expect a roomy stay with trade-offs during renovation.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Frequent elevator outages and ongoing renovations are widely reported, and the outdoor pool is often closed. Several guests note the bar/restaurant is not operating and mention parking is available but car break-ins have occurred.

Related guest reviews

8

Treasell

13 Jul 2025

·

Stayed 1 night

Room size was perfect. Dislike not enough luggafe carrier. Had only 2. And only 1 elevator working

10

Genneice

3 Aug 2025

·

Stayed 1 night

The check-in process was easy. During the check-in the staff mention they are going through a remodel. She let me know only one elevator worked, the light for the floor I was staying on didn’t work as well as the light to press the elevator to go up. Communication was great. I didn’t mind all the hiccups during the stay because the staff provided me with all the information I needed in the beginning. They served a wonderful breakfast & had free wi-fi! I will definitely stay here again in the future

2

DEBRA

7 Jul 2025

·

Stayed 2 nights

The elevator was broken for two days. No help was offered on removing our luggage from fifth floor. I had to use nitro! No reduction or voucher was offered. The staff was great! Bless the workers that worked! NC had no one who could repair the problems! Doubtful! Shame on this chain

6

Claudette Corey

19 Jun 2024

·

Stayed 2 nights

The pool being closed should have been posted or communicated in some way.

8

Jamie

16 Aug 2025

·

Stayed 2 nights

One of the elevators wasn't working.

8

Mark

25 Feb 2024

·

Stayed 1 night

The included breakfast was very, very good. The staff super friendly. What we didn’t like was the fact the property is undergoing renovations and half the parking was missing, only one elevator worked and the walls were missing baseboards. The room was very nice. Properties should have to disclose it when they are under renovations or construction.

8

Erica

2 Jun 2025

·

Stayed 2 nights

Great, free breakfast from 7-10 am. The staff who cooked the breakfast was very friendly. The room was spacious and comfortable. Pool was nice and clean. The only complaint I have is that they have a "bar" but dont offer alcohol or room service. When I sat down to order a drink, the woman gave me a dirty look and said "we dont serve alcohol here" in a judgmental tone. Despite there being wine glasses on the shelf behind her.

2

Crystal

29 Jun 2024

·

Stayed 1 night

The pool was closed. So we didn’t stay here.

4

Veronica

22 Apr 2024

·

Stayed 3 nights

Our rental car was broken into along with others. The suspects were caught by the security from the hotel across the street and retaliated with gun fire. We didn't have peace of mind staying there. Also, the 6th floor is being worked on so there was a lot of hamer banging in the morning.

4

Twann

23 Jun 2025

·

Stayed 3 nights

BOTH elevators were down after I checked in. No assistance at all from the front desk or Hyatt to change hotels. Horrible 3 day experience!

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Cleanliness

Cleanliness is inconsistent: multiple reviews cite dirty or worn linens, pests (roaches/gnats), musty or moldy odors, and construction dust in common areas. Others found rooms clean, but standards vary by room and floor.

Related guest reviews

2

Dominique

16 Nov 2025

·

Stayed 2 nights

When I arrived, I was told that the original room that I booked was not available by the front desk. She was very rude. She tried to give a double queen room but it wouldn’t have been big enough for my husband and I. He’s 6’7 375 lbs….the gave me a handicap room which was very outdated. The room that i originally booked was more modern. The blanket was very dirty, I’ve never experienced something so dirty in my life.

4

Lorne

12 Oct 2025

·

Stayed 1 night

So let me start by saying the room was lovely and appeared clean upon arrival. When we got back from dinner and began getting ready for bed, we found cockroaches in each of rooms and one in the stairwell. That would be my biggest concern.

4

Chanel

16 Jan 2025

·

Stayed 1 night

Property was just ok. Looks to be getting renovations soon. I rated it low due to waking up and pulling the covers back to see tons of mold growing inside the duvet cover. Very disgusting and will never stay here again.

2

Joe

8 Oct 2025

·

Stayed 3 nights

Disaster from the first moment, I walked in. First noticed stains on the sheet so I pulled the sheet up and in the photo below, you can see the stains on the mattress. Also hear everywhere underneath the mattress cover. Total room was in shambles and can't believe this place is not close down.

2

John

21 Mar 2025

·

Stayed 1 night

I talked to the assistant manager before I left and explained that the room I wax in had a very bad bed bug problem and that is why theu probably had no comfortable blankets on the bed before I arrived. I ask him for a refund for the one night of stay and he said he would look into problem and let me know?

2

Ajanay

2 Jun 2025

·

Stayed 4 nights

Property was not safe. Room was dirty! Overall terrible

4

Renae

1 Jun 2025

·

Stayed 1 night

We arrived approximately at 2:30. Room wasn’t ready so we walked to a neighboring restaurant. Arrived back to hotel shortly before 4 to check in which went smoothly. Room was standard room, nothing fancy. Floors did have crumbs throughout so we kept shoes on when walking around. Left for concert and got back to room around 1am. While getting clothes ready for shower, I thought I dropped a sock and when picking it up realized it was a black surgical/latex glove. One elevator was out of order and one sounded like it had issues at times. Other than the cleanliness slightly lacking and the inconvenience of the elevator situation our stay was short and hotel location was convenient.

2

cindy

6 Jul 2023

·

Stayed 1 night

We understood the hotel was under renovation and had no problem with that. The room we were given was dirty. The shower had mildew amd.the tub wouldn't drain. The carpets were stained and had a poor repair job. The cushions on the sofa were stain and dirty. The air conditioner barely worked and did not cool the room. The nastiest part was the roach that came out when my kids were eating.

6

Autumn

13 Jun 2023

·

Stayed 1 night

The room was not very clean. There were stains on the bedding and hairs stuck in the towels.

4

Abigail

6 Oct 2025

·

Stayed 1 night

The hotel was not very clean. The showers were dirty, the comforter had mold growing on the inside, and 1 of 2 elevators was not working. When i advised the front desk about the comforter he stated it was just feathers on the inside (if you look at the picture you can tell it was NOT). Only reason it got more than 1 star is because the girl who checked us in was so kind and friendly!

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Rooms

Rooms are generally spacious and some feel newly updated, with comfortable beds. Bathrooms can be small with awkward layouts and dim lighting, noise from traffic or halls is noted, Wi‑Fi feedback is mixed, and many rooms lack microwaves while some TVs are not smart.

Related guest reviews

8

Dinah

7 Nov 2025

·

Stayed 3 nights

My boyfriend and I stayed in one of the renovated Standard King Rooms and it was a decent room for our weekend trip to Charlotte we took recently. Room & bathroom was clean and bed was comfortable. Breakfast was ok. Nice perk if we wanted to eat something in the morning and not spend extra money on that. Some cons are that the lights are pretty dim and make the overall room seem darker, TV is not a smart TV where you can login to Netflix or Hulu. It only has local channels. We had to bring our own Chrome stick to connect to the TV to do that (based on past reviews). If you stay here and wanna watch lots of TV, bring a roku or chrome stick or HDMI chord for your laptop. There aren’t any microwaves in the rooms (at least the one we were in)…there is a communal one in the hotel lobby. We didn’t experience any car break ins during our stay thankfully as we were concerned reading other reviews. Just make sure to not have anything valuable in your car or any stray objects/trash visible in your car and you should be fine. Overall great location in Charlotte off the highway near the airport, Carowinds, and whatever else we wanted to do in Charlotte and was sufficient for what we needed and the price we paid was decent for the stay.

10

Chris

14 Sept 2025

·

Stayed 2 nights

It was amazing. Loved the spaciousness of the room I booked.

6

Mary Ann

24 Apr 2025

·

Stayed 1 night

The room was nice and spacious. I could hear noise outside most of the night. For a Hyatt I expected a few mor amenities like lotion, flavored creamer cups and such.

10

Aniana

15 Feb 2024

·

Stayed 1 night

The rooms were very clean an spacious. The living room is a perfect size and the swivel tv is exactly what is needed so that you can watch from the bed or coach.

10

Donna

1 Jul 2025

·

Stayed 3 nights

Lovely hotel. Very clean, very friendly staff, wonderful breakfast. No carpet in room which I really liked! The only thing was the lay out of the bathroom. I had a King suite & the bathroom door was difficult to close because it was so close to the toilet. Had to position yourself in the walk-in shower to close the door. Definitely needs to be corrected. Sink was outside the bathroom. But other than the bathroom door, it was exceptional! They are remodeling so I’m not sure if this room still needs to be done. The room is very updated so I wonder if an error in measurements were made.

8

Vincent

31 Jan 2025

·

Stayed 3 nights

The room was great, but my only complaint was the wifi service, which was terrible, I was unable to connect to the wifi, and I was told didn't need a password to connect. Two different wifi came up neither one of them worked.

6

Randall

5 Oct 2025

·

Stayed 3 nights

Great Wi-Fi

8

Daniel

30 Jan 2025

·

Stayed 1 night

Nice modern and spacious room but very loud outside and inside

8

Sheila

26 Apr 2025

·

Stayed 5 nights

I like that the rooms are spacious. I didn't like that bathroom was too small, not enough dressers and no microwaves in the room.

10

Breotis

14 Jul 2025

·

Stayed 1 night

This hotel was so perfect!! Great space

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Service

Service feedback is mixed: many guests praise welcoming, helpful front-desk teams, while others encountered rude or unresponsive staff, slow check‑in, and inconsistent follow‑through on issues.

Related guest reviews

2

Dominique

16 Nov 2025

·

Stayed 2 nights

When I arrived, I was told that the original room that I booked was not available by the front desk. She was very rude. She tried to give a double queen room but it wouldn’t have been big enough for my husband and I. He’s 6’7 375 lbs….the gave me a handicap room which was very outdated. The room that i originally booked was more modern. The blanket was very dirty, I’ve never experienced something so dirty in my life.

10

Christopher

26 Jun 2025

·

Stayed 4 nights

Manager helped me out after booking was canceled. Highly recommend

4

Binu

28 Jun 2025

·

Stayed 1 night

Liked the room Staff attitude and the response during the check-in process was horrible! The guy there (Mr Bernard?) needs some training in ‘front desk service’ The staff during the checkout was very good!

10

Sharon

7 Jun 2025

·

Stayed 1 night

The front desk staff were extremely friendly and helpful.

10

Salvador

1 Sept 2025

·

Stayed 3 nights

I want to thank Ms.Lucy for providing a great welcome everyday that I stayed in Charlotte . She’s is simply the best!!

6

Lorri

15 Sept 2025

·

Stayed 1 night

The toilet did not flush properly, and the front desk clerk was less than friendly. I have stayed here several times in the past and this time was somewhat disappointing.

10

Kimberlee

30 Jul 2023

·

Stayed 4 nights

The staff was AMAZING, kind, caring, also communicated!! The front desk made checking in and checking out a very easy. The cleanliness of the hotel and room were amazing. Overall one of the best hotel I have stayed at and will definitely be staying again at!!

4

Lauren

25 Sept 2023

·

Stayed 2 nights

Staff was abrupt upon arrival and wouldn’t let anyone check in 1 min before 3pm. Which I understand but also a little ridiculous, there were approx 20 ppl waiting in the lobby to check in at 245pm-3pm and the receptionist told everyone we had to wait cause housekeeping was not done cleaning yet. We came back at 3:30pm and they still weren’t done yet. The AC in our room wouldn’t not get cooler the whole time and the hotel was under construction the whole time.

10

Vanessa

26 Dec 2024

·

Stayed 1 night

Thank you to the front desk agent and the manager for making my check in experience a smooth one today.

10

Joseph

16 Nov 2025

·

Stayed 1 night

The ladies at the front desk provided outstanding service; going above and beyond to meet all my needs at this hotel. Thank you Brittany and Andrea.

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Location

Convenient to I‑77, the airport, Carowinds, and nearby spots, making it easy to get around. Several reviews mention parking‑lot safety concerns and occasional street noise.

Related guest reviews

8

Dinah

7 Nov 2025

·

Stayed 3 nights

My boyfriend and I stayed in one of the renovated Standard King Rooms and it was a decent room for our weekend trip to Charlotte we took recently. Room & bathroom was clean and bed was comfortable. Breakfast was ok. Nice perk if we wanted to eat something in the morning and not spend extra money on that. Some cons are that the lights are pretty dim and make the overall room seem darker, TV is not a smart TV where you can login to Netflix or Hulu. It only has local channels. We had to bring our own Chrome stick to connect to the TV to do that (based on past reviews). If you stay here and wanna watch lots of TV, bring a roku or chrome stick or HDMI chord for your laptop. There aren’t any microwaves in the rooms (at least the one we were in)…there is a communal one in the hotel lobby. We didn’t experience any car break ins during our stay thankfully as we were concerned reading other reviews. Just make sure to not have anything valuable in your car or any stray objects/trash visible in your car and you should be fine. Overall great location in Charlotte off the highway near the airport, Carowinds, and whatever else we wanted to do in Charlotte and was sufficient for what we needed and the price we paid was decent for the stay.

10

Donquavous

3 Jun 2025

·

Stayed 2 nights

Close by a lot of fun things to do

4

Jasmine

22 Jun 2025

·

Stayed 1 night

Bad area! Cars were broken into!!! Why aren’t the cameras in the back working 🙄

10

Betty

21 Aug 2025

·

Stayed 2 nights

Very close to the airport and Queens University

8

Charlie

23 Mar 2025

·

Stayed 2 nights

Convenience to the interstate

10

Craig

13 Oct 2025

·

Stayed 2 nights

Very close to highway to move quickly around town. Nice,quiet area

10

Antonio

18 Apr 2025

·

Stayed 1 night

Not too congested with traffic. Close enough to main roads and areas of interest.

10

Cameron

9 Jan 2025

·

Stayed 1 night

Great location

8

Floyd

9 Mar 2025

·

Stayed 2 nights

Unfortunately, my friends vehicle had an attempted break in. He now has to repair a damaged window. Nothing was taken but still the experience definitely impeded what would’ve ultimately been a great trip. Late last night a few car sirens went off. Now we know someone was breaking into vehicles

10

KRISTIN MARIE

27 Sept 2024

·

Stayed 3 nights

I stay here every time and charlotte I love the staff and it’s close to the highway

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AI-generated summary based on recent guest reviews

Dining

Breakfast is often described as good with hot options, but some found it mediocre, crowded, or with tired fruit. The on‑site bar/restaurant is frequently closed or not serving alcohol.

Related guest reviews

8

John

19 Jun 2025

·

Stayed 6 nights

A very convenient location, to the expressway's, Staff were extremely courteous, really made us feel welcomed. Breakfast way ok, the cut fruit bowl (pineapple/honeydew/cantelope) looked old.

6

Natasha Hendrix

12 Aug 2025

·

Stayed 1 night

The breakfast was not good bc too many people and not available place to sit and eat.

8

William

3 Jun 2025

·

Stayed 2 nights

Check in and check out were very easy, the wifi was usable, and the breakfast was actually very good with various proteins, sweets, dairy, and fruit options. The place was undergoing renovations when we were there including only one of the two elevators running; even with that and staying on the top floor we never had to wait too long. The people working here were super nice as well. I would stay here again.

10

Brian

27 Apr 2025

·

Stayed 2 nights

Love the stay. Easy access to interstate and travel locations. Breakfast was great.

2

LEN

27 Apr 2025

·

Stayed 3 nights

When checking out the hotel on line it advertises a bar, restaurant and pool. It has no bar or restaurant and the pool was closed. Stayed 3 nights and not one time was our room cleaned.

10

Pamela

9 Jun 2025

·

Stayed 2 nights

I travel a lot so I've been to multiple hotels and I can honestly say that their breakfast was so fresh they were cooking it keeping it hot not like your other hotels for things sit they made things fresh so your morning breakfast was fresh Very high rating give it a 10

10

Audrey

9 Nov 2025

·

Stayed 1 night

Yes, breakfast was amazing and there was ample parking and i felt very safe.

8

Taisha

19 Jul 2025

·

Stayed 1 night

Clean, modern. Busy but quiet. Decent price. They overbooked my reserved room for double beds but luckily we didn't need that much space. They just gave us a king with pull out. Bed was comfy. Breakfast was mediocre. Despite my mixed feelings, I'd stay again if going to the park with the family.

10

Michael

1 Apr 2025

·

Stayed 1 night

Great stay that exceeded expectations — nice clean rooms, good gym, delicious breakfast that was actually cooked (not just microwaved). Friendly staff. Thumbs up.

8

Erica

2 Jun 2025

·

Stayed 2 nights

Great, free breakfast from 7-10 am. The staff who cooked the breakfast was very friendly. The room was spacious and comfortable. Pool was nice and clean. The only complaint I have is that they have a "bar" but dont offer alcohol or room service. When I sat down to order a drink, the woman gave me a dirty look and said "we dont serve alcohol here" in a judgmental tone. Despite there being wine glasses on the shelf behind her.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8	9 $132	10 $93	11 $96	12 $96	13 $111	14 $110
15 $94	16 $95	17 $95	18 $95	19 $93	20 $101	21 $102
22 $85	23 $92	24 $90	25 $90	26 $90	27 $101	28 $101
29 $85	30 $97

Su	Mo	Tu	We	Th	Fr	Sa
		1 $98	2 $95	3 $90	4 $101	5 $101
6 $95	7 $98	8 $95	9 $95	10 $90	11 $101	12 $101
13 $85	14 $90	15 $90	16 $90	17 $90	18 $102	19 $101
20 $85	21 $91	22 $90	23 $90	24 $90	25 $101	26 $101
27 $85	28 $90	29 $91	30 $90	31 $96

Hyatt Place Charlotte Arrowood

Prices for Hyatt Place Charlotte Arrowood

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed (High Floor)

Room (2 Queen Bed with Sofa Bed, Specialty)

Room, 2 Queen Beds

Standard Room, 1 King Bed

Room, 1 King Bed with Sofa Bed (Specialty)

Room, 2 Queen Beds (High Floor)

Guest reviews of Hyatt Place Charlotte Arrowood

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

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FAQs about Hyatt Place Charlotte Arrowood

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