SureStay Hotel by Best Western Vallejo Napa Valley

The room I was given had a strong marijuana odor. It was supposed to be a non smoking room. There was trim boards, curtain material about 12ft. in length laying on the floor for you to trip over. An old property that needs renovation. Lots of traffic noise. For a best western I was very disappointed with this place. I don't recommend it.

Thumbs up, the only good thing about this place was a decent chines restaurant next door and fast food and Safeway on the other side of the freeway. Thumbs Down, Rooms were small, no handy cap rooms, definitely not handy cap excisable rooms. My wife is in a narrow wheelchair, and I had problems getting down the walkways to the room (outside balcony type walkways to the rooms). Every time we went into or out of the room, we had to park the wheelchair outside the room and had to walk her in or out, then you had to make sure the chair was facing the right way for where you wanted to go because the walkway was not wide enough to turn it around, there was also a 2 inch lift to get over at the threshold of the door. Elevator doors closed way to fast, closed on us a couple of times while we were getting into it, just enough room to turn a wheelchair if you hit it just wright. The smell of POT, skunkweed whatever you want to call it, in some areas and the elevator was so bad at times you could get a contact high if stopped to long in those areas. There were at least 3 hookers that were using that hotel and were bringing clientele there all day and all night and walking through the parking lot with them. I would suggest if you had children with you that were outside you would have some explaining to do. let's put it this way Thay weren't warring much.

Arrived to find stray cats in the parking lot. Residents on the walkway getting high. Exterior of the property needs repairs. The neighborhood is declining.

Cute cats were a pkus around the property. Staff was nice.

The front desk area had a terrible smell. The receptionist told us our rooms were ready and when we got to them, the windows were open and the door was left open. Our pillows had no pillow cases and were in a pile on the bed. The room smelt like weed. There was beer cans and trash all over the outside of our floor leading up to our room. There were people fighting outside our room when we were checking in. Don’t recommend. Unsafe for young children. Terrible part of town. The only good thing I’ll say is, it was conveniently located near Six Flags, but you get what you pay for.

The motel itself has very bad parking, however, it is monitored by many cameras. The whole entirety of the complex is just run by a flooding family of wild cats, kittens, etc.. that are fed by the staff to keep them there to keep out the rodents. There's also multitudes of drug users that stay there. Our hotel room generally looked ok at first. We started noticing broken things that were put into place to look as if they weren't.... table lamp that fell into a crumble one the switch turned on... shower towel rack that completely fell off once touched... the sink faucet leaked, the refrigerator was more of a freezer and leaked water from the bottom...however, the King size bed was naturally comfortable with clean sheets. The complementary breakfast included, rotted bananas, expired yogurt, stale frosted flakes, a milk carton that was almost empty and obviously t be shared between all who stayed or not stayed at the hotel. A self pancake maker that wasn't filled or working, muffins that looked like they were taken out of their original packaging and a "cafe coffee" maker that no matter what setting, poured more water than anything else and just was horrible. I can only account that the staff was as polite enough as they felt they should be and our King bed was satisfactory. We paid about the amount after taxes of130.00 for one King bed night on a Friday. Needless to say, we went there for SixFlags, next time we will pay the extra for the Marriott @ Six Flags

Expected a typical best western...this was not it...

The building is old & needs to be remodeled! The wifi is very slow they put us at the 4rth floor you have to get out of the room to get a signal! The covered parking on the ground floor smells urine!

Four of us were on a 9 day road-trip through California and this was the most disappointing of our nightly stays. Thank heavens for my white noise on my phone or we wouldn’t have gotten any sleep! To say it was “noisy” (from freeway directly outside our rooms) is an understatement. It was NOISY!!!! Urine smell in the elevator. Good breakfast items.

Some of the problems they can't help, some they can. It's extremely noisy from the highway. It's Vallejo so definitely not pleasant. The coffee in the breakfast room was basically just hot water. I threw it away. outside common areas unkept and some trash around. Certainly seems like there are people "living" in this hotel. On the plus side, Super close to Six flags. Staff was super friendly and helpful! the room itself was nice and clean. plenty of towels and toiletries and cheap. I wouldn't stay here again, but I wouldn't steer away folks on a budget and wanting a night after six flags. you are getting a clean room but everything else is as they say "you get what you pay for"

The room I was given had a strong marijuana odor. It was supposed to be a non smoking room. There was trim boards, curtain material about 12ft. in length laying on the floor for you to trip over. An old property that needs renovation. Lots of traffic noise. For a best western I was very disappointed with this place. I don't recommend it.

Clean cheap good service

Had to work early the next morning in a nearby town and this was a great room for the price. Clean comfy, spacious room. In room coffee, fridge, microwave. Would definitely stay here again.

Graffiti carved into the furniture. Room phone was broken. Had to rework the plug-ins for the refrigerator and microwave. No water pressure in the showers. The smell of the cleaning compounds was overwhelming. Maid walk right in with no knock patched up job on walkways and stairs to list goes on too many to continue

Very unclean and they have roaches

The front desk area had a terrible smell. The receptionist told us our rooms were ready and when we got to them, the windows were open and the door was left open. Our pillows had no pillow cases and were in a pile on the bed. The room smelt like weed. There was beer cans and trash all over the outside of our floor leading up to our room. There were people fighting outside our room when we were checking in. Don’t recommend. Unsafe for young children. Terrible part of town. The only good thing I’ll say is, it was conveniently located near Six Flags, but you get what you pay for.

Damage in the bathroom. Room could use a deep cleaning. Room has an overwhelming smell of cigarette smoke

Four of us were on a 9 day road-trip through California and this was the most disappointing of our nightly stays. Thank heavens for my white noise on my phone or we wouldn’t have gotten any sleep! To say it was “noisy” (from freeway directly outside our rooms) is an understatement. It was NOISY!!!! Urine smell in the elevator. Good breakfast items.

the room smelled like smoke, the room overall just wasn't what it looked like in photos

Some of the problems they can't help, some they can. It's extremely noisy from the highway. It's Vallejo so definitely not pleasant. The coffee in the breakfast room was basically just hot water. I threw it away. outside common areas unkept and some trash around. Certainly seems like there are people "living" in this hotel. On the plus side, Super close to Six flags. Staff was super friendly and helpful! the room itself was nice and clean. plenty of towels and toiletries and cheap. I wouldn't stay here again, but I wouldn't steer away folks on a budget and wanting a night after six flags. you are getting a clean room but everything else is as they say "you get what you pay for"

It was very comfy

TV doesn’t work. Wi-fi password didn’t work

Had to work early the next morning in a nearby town and this was a great room for the price. Clean comfy, spacious room. In room coffee, fridge, microwave. Would definitely stay here again.

Good place to stay. Mattress and pillows could use some updating though!

The rooms face Hwy 80. The noise from the hyway is heard 24-7.

The building is old & needs to be remodeled! The wifi is very slow they put us at the 4rth floor you have to get out of the room to get a signal! The covered parking on the ground floor smells urine!

first star minus of on body wash. 2nd - wifi only work few hrs, 3rd - feel like i am travel 10yrs delay, picture not as descript.

Four of us were on a 9 day road-trip through California and this was the most disappointing of our nightly stays. Thank heavens for my white noise on my phone or we wouldn’t have gotten any sleep! To say it was “noisy” (from freeway directly outside our rooms) is an understatement. It was NOISY!!!! Urine smell in the elevator. Good breakfast items.

The bed was very uncomfortable. Each morning when i woke up, my back and neck hurt so bad, I could barely turn my head.

I see why some of the reviews say it’s a little ghetto but I felt it was fine. The rooms face the freeway so there was quite a bit of noise through out the day. Using a white noise machine at night helped with that. The people at the desk at check in and out were nice and friendly. Breakfast was limited.

Very friendly service.

Cute cats were a pkus around the property. Staff was nice.

Staff was helpful

First off, the building is filthy, the front desk demanded a hundred dollar deposit in cash, then a big deal was made not to smoke in the room when the room smelled like it had been used as a smokers den. on top of that, the room had two splotches that clearly were from someone knocking holes in them. then the upstairs walkway is big enough for one person so if you are going to your room and someone is leaving you have to walk back to the elevator area and change places, This property has taught me do some research before booking a room from online likes and stars alone.

Very good quality at an affordable rate. Staff is friendly and accommodating.

Horrible staff service. They do not care and will not try to help at all.

The front desk area had a terrible smell. The receptionist told us our rooms were ready and when we got to them, the windows were open and the door was left open. Our pillows had no pillow cases and were in a pile on the bed. The room smelt like weed. There was beer cans and trash all over the outside of our floor leading up to our room. There were people fighting outside our room when we were checking in. Don’t recommend. Unsafe for young children. Terrible part of town. The only good thing I’ll say is, it was conveniently located near Six Flags, but you get what you pay for.

The motel itself has very bad parking, however, it is monitored by many cameras. The whole entirety of the complex is just run by a flooding family of wild cats, kittens, etc.. that are fed by the staff to keep them there to keep out the rodents. There's also multitudes of drug users that stay there. Our hotel room generally looked ok at first. We started noticing broken things that were put into place to look as if they weren't.... table lamp that fell into a crumble one the switch turned on... shower towel rack that completely fell off once touched... the sink faucet leaked, the refrigerator was more of a freezer and leaked water from the bottom...however, the King size bed was naturally comfortable with clean sheets. The complementary breakfast included, rotted bananas, expired yogurt, stale frosted flakes, a milk carton that was almost empty and obviously t be shared between all who stayed or not stayed at the hotel. A self pancake maker that wasn't filled or working, muffins that looked like they were taken out of their original packaging and a "cafe coffee" maker that no matter what setting, poured more water than anything else and just was horrible. I can only account that the staff was as polite enough as they felt they should be and our King bed was satisfactory. We paid about the amount after taxes of130.00 for one King bed night on a Friday. Needless to say, we went there for SixFlags, next time we will pay the extra for the Marriott @ Six Flags

Always requested deposit

I see why some of the reviews say it’s a little ghetto but I felt it was fine. The rooms face the freeway so there was quite a bit of noise through out the day. Using a white noise machine at night helped with that. The people at the desk at check in and out were nice and friendly. Breakfast was limited.

Thumbs up, the only good thing about this place was a decent chines restaurant next door and fast food and Safeway on the other side of the freeway. Thumbs Down, Rooms were small, no handy cap rooms, definitely not handy cap excisable rooms. My wife is in a narrow wheelchair, and I had problems getting down the walkways to the room (outside balcony type walkways to the rooms). Every time we went into or out of the room, we had to park the wheelchair outside the room and had to walk her in or out, then you had to make sure the chair was facing the right way for where you wanted to go because the walkway was not wide enough to turn it around, there was also a 2 inch lift to get over at the threshold of the door. Elevator doors closed way to fast, closed on us a couple of times while we were getting into it, just enough room to turn a wheelchair if you hit it just wright. The smell of POT, skunkweed whatever you want to call it, in some areas and the elevator was so bad at times you could get a contact high if stopped to long in those areas. There were at least 3 hookers that were using that hotel and were bringing clientele there all day and all night and walking through the parking lot with them. I would suggest if you had children with you that were outside you would have some explaining to do. let's put it this way Thay weren't warring much.

I have no complaints staying here. The room was clean, cold from the AC comfy bed, elevator, even next to a Denny's! I'd stay here again just passing through.

Arrived to find stray cats in the parking lot. Residents on the walkway getting high. Exterior of the property needs repairs. The neighborhood is declining.

Toilette barely flushed, breakfast didn’t start at time advertised in room, loud argument at 2am down the hall (not the hotels fault) Easy access to hwy 80

the location of the hotel allows you to go to many places to have fun and it is a very quiet place,

The front desk area had a terrible smell. The receptionist told us our rooms were ready and when we got to them, the windows were open and the door was left open. Our pillows had no pillow cases and were in a pile on the bed. The room smelt like weed. There was beer cans and trash all over the outside of our floor leading up to our room. There were people fighting outside our room when we were checking in. Don’t recommend. Unsafe for young children. Terrible part of town. The only good thing I’ll say is, it was conveniently located near Six Flags, but you get what you pay for.

The motel itself has very bad parking, however, it is monitored by many cameras. The whole entirety of the complex is just run by a flooding family of wild cats, kittens, etc.. that are fed by the staff to keep them there to keep out the rodents. There's also multitudes of drug users that stay there. Our hotel room generally looked ok at first. We started noticing broken things that were put into place to look as if they weren't.... table lamp that fell into a crumble one the switch turned on... shower towel rack that completely fell off once touched... the sink faucet leaked, the refrigerator was more of a freezer and leaked water from the bottom...however, the King size bed was naturally comfortable with clean sheets. The complementary breakfast included, rotted bananas, expired yogurt, stale frosted flakes, a milk carton that was almost empty and obviously t be shared between all who stayed or not stayed at the hotel. A self pancake maker that wasn't filled or working, muffins that looked like they were taken out of their original packaging and a "cafe coffee" maker that no matter what setting, poured more water than anything else and just was horrible. I can only account that the staff was as polite enough as they felt they should be and our King bed was satisfactory. We paid about the amount after taxes of130.00 for one King bed night on a Friday. Needless to say, we went there for SixFlags, next time we will pay the extra for the Marriott @ Six Flags

Bad area not safe

Some of the problems they can't help, some they can. It's extremely noisy from the highway. It's Vallejo so definitely not pleasant. The coffee in the breakfast room was basically just hot water. I threw it away. outside common areas unkept and some trash around. Certainly seems like there are people "living" in this hotel. On the plus side, Super close to Six flags. Staff was super friendly and helpful! the room itself was nice and clean. plenty of towels and toiletries and cheap. I wouldn't stay here again, but I wouldn't steer away folks on a budget and wanting a night after six flags. you are getting a clean room but everything else is as they say "you get what you pay for"

I see why some of the reviews say it’s a little ghetto but I felt it was fine. The rooms face the freeway so there was quite a bit of noise through out the day. Using a white noise machine at night helped with that. The people at the desk at check in and out were nice and friendly. Breakfast was limited.

Toilette barely flushed, breakfast didn’t start at time advertised in room, loud argument at 2am down the hall (not the hotels fault) Easy access to hwy 80

There is no breakfast , and you wouldn’t want to eat there anyway

A lot of shady people lingering at the back of the establishment. The breakfast is awful and stale not fresh. The carpet needs some deep cleaning and shampoo. Overall I am not comfortable if it’s safety and cleanliness.

The motel itself has very bad parking, however, it is monitored by many cameras. The whole entirety of the complex is just run by a flooding family of wild cats, kittens, etc.. that are fed by the staff to keep them there to keep out the rodents. There's also multitudes of drug users that stay there. Our hotel room generally looked ok at first. We started noticing broken things that were put into place to look as if they weren't.... table lamp that fell into a crumble one the switch turned on... shower towel rack that completely fell off once touched... the sink faucet leaked, the refrigerator was more of a freezer and leaked water from the bottom...however, the King size bed was naturally comfortable with clean sheets. The complementary breakfast included, rotted bananas, expired yogurt, stale frosted flakes, a milk carton that was almost empty and obviously t be shared between all who stayed or not stayed at the hotel. A self pancake maker that wasn't filled or working, muffins that looked like they were taken out of their original packaging and a "cafe coffee" maker that no matter what setting, poured more water than anything else and just was horrible. I can only account that the staff was as polite enough as they felt they should be and our King bed was satisfactory. We paid about the amount after taxes of130.00 for one King bed night on a Friday. Needless to say, we went there for SixFlags, next time we will pay the extra for the Marriott @ Six Flags

Four of us were on a 9 day road-trip through California and this was the most disappointing of our nightly stays. Thank heavens for my white noise on my phone or we wouldn’t have gotten any sleep! To say it was “noisy” (from freeway directly outside our rooms) is an understatement. It was NOISY!!!! Urine smell in the elevator. Good breakfast items.

Some of the problems they can't help, some they can. It's extremely noisy from the highway. It's Vallejo so definitely not pleasant. The coffee in the breakfast room was basically just hot water. I threw it away. outside common areas unkept and some trash around. Certainly seems like there are people "living" in this hotel. On the plus side, Super close to Six flags. Staff was super friendly and helpful! the room itself was nice and clean. plenty of towels and toiletries and cheap. I wouldn't stay here again, but I wouldn't steer away folks on a budget and wanting a night after six flags. you are getting a clean room but everything else is as they say "you get what you pay for"

I see why some of the reviews say it’s a little ghetto but I felt it was fine. The rooms face the freeway so there was quite a bit of noise through out the day. Using a white noise machine at night helped with that. The people at the desk at check in and out were nice and friendly. Breakfast was limited.