Name: Country Inn & Suites by Radisson, West Bend, WI
Address: 2000 Gateway Court, West Bend, Wisconsin, United States of America, West Bend, Wisconsin, US
Price range: US$74–US$310 per night
Rating: 7.68

What guests think

At Country Inn & Suites by Radisson, West Bend, WI, guests note clean rooms and friendly service, but reviews also cite inconsistent housekeeping, worn areas, and recurring maintenance issues including an out-of-order elevator and pool or hot tub closures.

Many find the location convenient near the highway and restaurants, and the property is often quiet. Breakfast feedback is mixed, with several reports of limited variety or cold items, though some guests enjoyed it. Room comfort varies, with occasional noise from thin walls or air conditioners and differing opinions on mattress firmness. Expect a simple stay where experiences can vary by room.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities feedback is mixed: the elevator is repeatedly reported out of service, and the pool or hot tub are sometimes closed or have weak jets; there is no fitness room. Parking is available but the lot can feel tight.

Related guest reviews

10

Scott

7 Sept 2025

·

Stayed 1 night

Very clean hotel. Close to the interstate with easy free parking.

4

Daniel

6 Jun 2025

·

Stayed 4 nights

Elevator was broke for our entire stay, the room was dirty

8

Shelley

25 Nov 2024

·

Stayed 1 night

Really nice hotel, very clean, resonably priced. The only thing that i was disappointed about was that the jets on the hot tub barely worked and i was really looking forward to the hot tub. Other than that, it was good

8

Mary

18 Jun 2025

·

Stayed 2 nights

Nice, professional staff. They do not warn you of the elevator being out of service until you arrive.

8

Cliff

12 Jun 2025

·

Stayed 1 night

The parking lot was very small and difficult to navigate with a full sized truck. The lot was full of contractors trucks and trailers

6

Randy

1 Dec 2023

·

Stayed 1 night

Was unaware of hot tub and pool had been out of order for at least 3 weeks but said NOTHING about it on ur app when i booked the room.

2

Peter

29 May 2025

·

Stayed 3 nights

This hotel was terrible. It was dirty and the staff was either rude or unavailable. I will never stay here again. neither should anyone else. The elevator was not working during our whole stay and had been down for two weeks. The front desk said that we should have asked if they had a working elevator when we booked the hotel. The hotel was so dirty and disgusting I took pictures of it so that I would have proof. it was auful

8

Melyna

24 Nov 2023

·

Stayed 2 nights

The pool heater was broken, so the pool was out of service and that was disappointing. Also, there is no fitness room in the facility.

6

Elizabeth

12 Jun 2025

·

Stayed 1 night

The front desk staff at check-in was not pleasant. She was very short and acted as if we were a bother to her. For example, when I asked a simple question about my address that was listed incorrectly she sighed and said it didn’t matter that’s what I must have entered, as if it was a huge inconvenience to her to correct it. The elevator was also out of order and our room was on the third floor.

4

Linda

6 Jun 2025

·

Stayed 6 nights

The help was nice and friendly but the rooms were not up to the standards I've seen at other country inns. We were put in a handcap room even tho we didnt need it so the bathroom lacked counter space. The elevator was also out of order. Noise from other rooms was annoying along with people stomping down the stairs. I've attached pictues of the towels. The comforter was also very old and worn.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is mixed, with several reviews citing dusty surfaces, dirty floors, or stained linens and curtains, while others found spaces very clean. Housekeeping thoroughness appears inconsistent between stays.

Related guest reviews

4

Kevin

20 Sept 2025

·

Stayed 1 night

The entire place smelt musty. The carpet in the bedroom of our suite was so damp it left your socks wet after walking around. They had fans running in halls, the door to rhe pool area was left open. Clean clothes were musty & damp in the morning. Shower curtain rod was barely attached to the wall, sink faucet was so loose it rotated when you tried to turn on the water. Entranced area was dirty and not at all appealing when walking. Lady working front desk was unfriendly and had a ‘book on tape’ playing loudly the entire time she checked us in. Will not stay at this hotel again and will reconsider any Choice Hotels in the future.

8

Jodie

23 Jun 2024

·

Stayed 2 nights

The sheer curtains were torn, the shower curtain was dirty. The staff at the front desk were very friendly

8

Robert

25 Dec 2024

·

Stayed 1 night

There were cow webs and the tv was dusty

6

Jessica

30 Sept 2024

·

Stayed 2 nights

The floors were very dirty in our room. My little one who was crawling shirt was disgusting after only a few minutes in the floor

2

Andrew

14 Jul 2025

·

Stayed 1 night

So dirty and gross.

4

Lindsay

30 May 2024

·

Stayed 1 night

The floors in our room were evidently dirty and had clearly not be cleaned before our stay. The breakfast was unimpressive. The price was good but I wouldn’t stay there again due to the unclean room (chunk of Oreo on the bedroom floor, debris all over the bathroom floor).

4

Derek

19 Feb 2023

·

Stayed 2 nights

This place was not clean, and they allowed people to smoke weed and cigarettes in then rooms. The 3rd floor hallway had a constant haze the entire weekend. The staff didn’t even respond to our concerns. Our room was a double queen and one bed wasn’t clean, it had food crumbs on it.

10

Lisa

12 Jun 2024

·

Stayed 1 night

We arrived way early for check in but they were able to give us our room anyhow. The whole hotel was immaculately clean!

6

Sarah

14 Jul 2025

·

Stayed 1 night

The photos make this hotel look a bit nicer than what it is. Unfortunately the options are limited in this area for accommodations. Although the price was right, I wouldn’t say this hotel is particularly clean - we had dust on table/countertops and dirt on our floors. Although the hotel appears to have updated, it’s really just lipstick on a pig — you can tell there’s a lot of deferred maintenance. I would only rebook if I had no other option.

10

Janine

24 Jun 2024

·

Stayed 1 night

It was clean and the staff were friendly and attentive.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are often spacious and partly updated, but furniture and decor can feel worn. Noise from thin walls or loud A/C is mentioned, bed comfort varies widely, and a few guests reported spotty Wi-Fi.

Related guest reviews

6

Jessica

8 Sept 2025

·

Stayed 2 nights

My shower was cold. Thin walls.

6

Melissa

28 Jun 2025

·

Stayed 1 night

Check in was fine. The mattress was one a flimsy, metal box spring that creaked. The mattress was sinking in also. We didn't notice until we went to sleep there were red streaks on the bed spread

2

brad

29 Aug 2025

·

Stayed 1 night

I booked a king studio suite with hot tub. The room was only single room. Didn’t look anything like the photos or description. Room was dirty out dated and furniture was dilapidated. Tv only had crappy streaming services and with the spotty internet, was of no use trying to watch tv. Will not be returning to this hotel again.

10

Kim

15 Jul 2025

·

Stayed 4 nights

The rooms are newly remodeled, and clean. The staff was very nice and helpful.

6

Megan

14 Jul 2025

·

Stayed 1 night

The TV stand had water damage. The computer chair's covering was frayed. Curtains were stained. Beds were fine. Bath was fine. Value not worth what we paid to stay

8

Donna

25 May 2024

·

Stayed 2 nights

Our suite was spacious. The bed was firm. Breakfast was basic but good.

8

Grant

20 Aug 2025

·

Stayed 5 nights

Great value for the price, relatively speaking. The rooms are large and very clean. Premises was quiet. Staff is friendly and helpful. Grocery shopping and a variety of restaurants are less than a 5 minute drive from the inn.

6

Jennifer

10 Apr 2023

·

Stayed 1 night

Hotel was ok. Beds were not comfortable and rooms were loud. Easy to hear others in the hallway and other rooms

10

susan

1 Jun 2023

·

Stayed 1 night

Nice hotel, great location. Everything was great except noisey AC.

6

Mark

13 Jul 2025

·

Stayed 1 night

Not worth the money. The rooms are average at best and no better than a $40 a night hotel room in the area. Loud window air conditioners, not comfortable bed/pillow.

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AI-generated summary based on recent guest reviews

Service

Service is mixed: many guests praise friendly, accommodating staff and smooth check-in, while multiple reviews describe unfriendly or dismissive front desk interactions and uneven professionalism.

Related guest reviews

10

Tara

9 Nov 2024

·

Stayed 1 night

The lady at the front desk whos name was Candace was wonderfully nice. She had great customer service.

10

Kate

17 Nov 2024

·

Stayed 1 night

Had a great experience at this location. Easy check in/ out, friendly staff and a clean room.

10

Kai

24 Nov 2024

·

Stayed 1 night

The staff was very friendly. Checkin was quick and easy.

6

Stephanie

2 Aug 2025

·

Stayed 1 night

Staff did not greet or talk with guests.

10

Lisa

12 Jun 2024

·

Stayed 1 night

We arrived way early for check in but they were able to give us our room anyhow. The whole hotel was immaculately clean!

6

Elizabeth

12 Jun 2025

·

Stayed 1 night

The front desk staff at check-in was not pleasant. She was very short and acted as if we were a bother to her. For example, when I asked a simple question about my address that was listed incorrectly she sighed and said it didn’t matter that’s what I must have entered, as if it was a huge inconvenience to her to correct it. The elevator was also out of order and our room was on the third floor.

4

Kevin

26 Apr 2024

·

Stayed 5 nights

Rude front desk attendant.

6

Melissa

11 Apr 2024

·

Stayed 1 night

When I arrived, the two front desk employees were arguing over something. It took quite a while to check me in. They apologized a couple of times, but kept on with their discussion. When I checked out, the employee asked for my room number and if I wanted a receipt. No thank you for staying with us, etc. barely acknowledged me. Also, the shower had rust on the handle, faucet and drain. The room smelled slightly Smokey, even though there is a no smoking policy. The chair in the room had stains on it on the dresser had chips in it. Just seemed run down.

4

Jessica

22 Jun 2025

·

Stayed 3 nights

I've stay here many times and would normally have recommended it to anyone but this last time had drastically changed my mind and we will no longer be staying here. On our last day as we were getting ready to leave my youngest son got away from me when i dropped my keys and ran down the hall, unknown to me someone had jammed open the door to the pool area and I barely caught my two year old son before he fell into the pool. I barely caught him in time and was extreanly upset since i thought that door was suppost to be closed. I got my family to the car and went to check out and told the women at the desk about the door and what almost happened and the saftey issue. She told me that she's the one that left it opened because it was so hot and muggy in the pool area and that I should watch my child better. It says right by the dam door not to leave it open! Not only was she rude but I'm not risking my child drowning because someone can't keep a door that's suppost to be closed for safety closed.

10

Sierra

4 Apr 2025

·

Stayed 3 nights

The staff was so kind!!! They greeted us every time we walked through the lobby. When we needed anything, they were quick to assist! We will definitely stay again when we come back to visit family in Wisconsin.

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Location

Location is convenient near the highway, shopping, and restaurants, and many guests describe the setting as quiet.

Related guest reviews

8

Margie

27 Jan 2025

·

Stayed 1 night

Easy access to shopping and highway

10

Scott

7 Sept 2025

·

Stayed 1 night

Very clean hotel. Close to the interstate with easy free parking.

10

claudia

23 Apr 2023

·

Stayed 1 night

Very convenient...clean..quiet...

10

Gregory

31 Mar 2023

·

Stayed 3 nights

Quiet room, comfortable bed. Good breakfast. Friendly staff. Convenient location.

8

Randy

15 Aug 2024

·

Stayed 1 night

Good location

10

John

5 Nov 2023

·

Stayed 2 nights

If you are looking for a nice visit in south central WI, this is an excellent choice. Neat, Tidy, whirlpool, pool, breakfast, easy parking. Close to Kettle Moraine, parks, hunting, Horicon Marsh, and one of the finest art museums - Museum of WI Art (MOWA). Economically priced, the owners work here and take immaculate care.

10

Keith

29 Dec 2025

·

Stayed 2 nights

Decent,convenient place

8

John

22 Sept 2025

·

Stayed 1 night

The hotel was very nice. It was conveniently located by the main highway, and was quiet and clean. The breakfast was lackluster, however.

8

Grant

20 Aug 2025

·

Stayed 5 nights

Great value for the price, relatively speaking. The rooms are large and very clean. Premises was quiet. Staff is friendly and helpful. Grocery shopping and a variety of restaurants are less than a 5 minute drive from the inn.

10

susan

1 Jun 2023

·

Stayed 1 night

Nice hotel, great location. Everything was great except noisey AC.

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AI-generated summary based on recent guest reviews

Dining

Breakfast feedback varies: several reviews mention limited variety or cold items, while others describe it as good or great.

Related guest reviews

10

Treva

25 Jun 2024

·

Stayed 1 night

Friendly staff and clean rooms. Breakfast was not very good. Sausage was hard and over cooked.

8

Jenny

15 Nov 2023

·

Stayed 1 night

The best part was the breakfast, hands down the best breakfast Ive had at a hotel. The rooms were nice, one bed was softer, and the other was pretty hard. They had low water pressure, but the over all experience was good!

6

Neville

20 Nov 2023

·

Stayed 2 nights

Eggs and sausage were cold every morning. There was a hockey team. And not sure if it is them. But slamming doors at 2am in the morning. Checked in and the shampoo, conditioner, body wash, and lotion was already used. Had to make my own beds. Housekeeper or what he was made everyone uncomfortable.

10

Gregory

31 Mar 2023

·

Stayed 3 nights

Quiet room, comfortable bed. Good breakfast. Friendly staff. Convenient location.

6

Brooke

8 Aug 2025

·

Stayed 1 night

The curtains looked like a cat or someone shred them. It was loud with the flusing or draining from the top floor. Bed was comfortable. And glad the added the soap shampoo and conditioner pumps in the shower. The chair by the desk needs to be replaced. Breakfast was okay. The eggs and sausage just came out but they were cold.

6

Wendy

23 Jan 2023

·

Stayed 1 night

The pool and hot tub were both under "unexpected maintenance" which I find hard to believe. I wonder how long that excuse has been used. The room was ok, but certainly not anything special. Breakfast was terrible...eggs were like rubber, sausage was tasteless and overall there was a lack of variety. Obviously, the management does not take any pride in the property. One positive thing was the lack of carpeting in the rooms which was an unexpected plus. I doubt my family will stay here again.

8

Rose

9 Jan 2023

·

Stayed 19,365 nights

Breakfast was nice, staff very friendly, room nice and clean, comfy bed. Common areas need maintenance and cleaning

8

Heather

21 Mar 2025

·

Stayed 1 night

The beds were firm which we love and it was convenient. The breakfast was not very good- the eggs and sausage were horrible and not a lot of choices. The pool area is so loud and echoey- they need something to absorb that sound better. Bring a fan if you need constant noise to sleep.

8

John

22 Sept 2025

·

Stayed 1 night

The hotel was very nice. It was conveniently located by the main highway, and was quiet and clean. The breakfast was lackluster, however.

10

Kelly

11 Aug 2023

·

Stayed 1 night

Great breakfast!

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$81
February	US$77
March	US$83
April	US$99
May	US$117
June	US$151
July	US$153
August	US$134
September	US$109
October	US$100
November	US$87
December	US$72

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $78	17 $75	18 $165	19 $310
20 $81	21 $74	22 $74	23 $77	24 $77	25 $205	26 $212
27 $82	28 $86	29 $81	30 $84

Su	Mo	Tu	We	Th	Fr	Sa
				1 $81	2 $162	3 $171
4 $79	5 $90	6 $95	7 $90	8 $136	9 $273	10 $190
11 $81	12 $91	13 $83	14 $110	15 $117	16 $177	17 $165
18 $80	19 $90	20 $93	21 $90	22 $95	23 $184	24 $174
25 $80	26 $81	27 $81	28 $81	29 $94	30 $112	31 $113

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Monthly average prices

About this property

Location

Room options

Suite, 1 Bedroom

King, Studio Suite, 1 King Bed

Room, 2 Queen Beds

Room, 1 King Bed, Accessible

Room, 1 King Bed

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Country Inn & Suites by Radisson, West Bend, WI

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