Fairfield Inn by Marriott Philadelphia West Chester/Exton

There was no power in the entire building all night. the first room was roach infested.

Very nice hotel. Clean n friendly staff.

Sadly, this hotel has many issues. Upon arrival, we were confronted with an extreme chemical film floating on the top of the pool. We were told it was recently treated and could be used the following day. The next day, the chemical film was WORSE. I can only assume they have filtration issues. Meanwhile, the pool door was always latched open, allowing anyone to enter, and there were no visible signs that it was out of order. I took this up with the front desk and the manager, and let's just say I was talked to as if I were a child. Very unprofessional behavior! Needless to say, my interactions with the staff put a serious damper on my stay there, and not being able to use a pool I paid for was more than annoying. Our difficulties did not end there. There are also issues with their elevator. It gets stuck on the third floor, which was confirmed to me. That's right, they are aware of an ongoing problem. I had to take the stairs, which isn't a big deal, but for my husband, who has mobility issues it definitely was unsettling that he could not take the elevator. Are you ready for this? We actually got stuck in the elevator for at least a good 3-5 min! Everyone's nightmare as you can imagine. A red light was flashing and a phone inside the elevator kept ringing. Eventually, it opened, but as you can imagine, it was a horrible experience. Cold eggs, burnt ham for breakfast... I DO NOT RECOMMEND STAYING HERE.

It wasnt super clean but it waant too bad it needs to be updated. The breakfast was really good and th we people were nice but a couple couldn't speak English so wasnt much help. Besides that all in all was an ok place to stay

Very small breakfast area - we couldn't get near it. Bed was not comfortable.