Extended Stay America Suites - Nashville - Brentwood - South

Breakfast, coffee, tea and oatmeal. Had to get a hair dryer and cooking items from the office as they don't have any in the room. My 75 year old wife was using the grab rail while going down the stairs and it came off the wall, she nearly fell down the stairs. We will not stay here again.

Room was filthy. Smelled like cigarettes. Extremely strong made us nauseated. They furniture was dented and dinged. Painted and chipped. The bedding had holes in it. Since it was a “non-smoking” room, we asked for another room. We were told 3-4 hours. Well, we asked for a refund and told we could call the manager on Monday. Mind you, it was Thursday. I asked for a refund again and they told me it would be 3-5 days. The font desk worker called the manager and said to refund our money. We left, but still waiting to see our refund. Hopefully we will get back.

Location was great and was very quiet during my stay.

Room was clean. the property itself was a little old and dirty. But for the price and length of stay (1 night) it was good.

Staff was helpful and courteous. However, the property is in serious need of updating. The room was not sufficiently clean, not all outlets worked, there was a toothpaste cap in the bathroom sink drain, there was a kitchenette but no dishware, silverware, dish soap or anything.