Name: Candlewood Suites Kansas City by IHG
Address: 10920 Parallel Parkway, Kansas City, Kansas, United States of America, Kansas City, Kansas, US
Price range: $86–$377 per night
Rating: 7.83

What guests think

At Candlewood Suites Kansas City by IHG, guests highlight a convenient location near shopping and venues, apartment-style suites with kitchenettes, and generally friendly staff, while noting mixed cleanliness and some dated or worn areas that could use attention.

Many found the rooms spacious and quiet, with several reporting comfortable beds and good sleep. However, reviews also mention booking mishaps, slow or restricted Wi‑Fi, and maintenance issues like weak water pressure or malfunctioning fixtures. No breakfast is offered. Overall, expect a straightforward, no-frills stay with some trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are basic, with a gym and free self-service laundry noted. A few reports mentioned outages like an elevator down or the grill lacking propane.

Related guest reviews

8

Candy

Oct 1, 2024

·

Stayed 1 night

It was easy to get to and out of, with easy access to shopping and food. However the lights in parking lot make it hard to block out even with the black out curtains due to the holes in them.

6

Chia

Mar 21, 2024

·

Stayed 1 night

The property was decent for a one night stay. It's definitely more of a motel than a hotel. The quality of the furniture was low but clean. There is a big pothole on the side of the building when you are driving to the back parking lot, there were no safety barriers and could have easily been missed in the dark.

8

Steven

Aug 25, 2025

·

Stayed 4 nights

The elevator was out of service. I must’ve walked up and down the stairs to the 3rd floor (where my room was) at LEAST 40 times up and 40 times down. Other than that, no issues.

8

Alexander Jacek

Sep 22, 2024

·

Stayed 2 nights

The amenity I booked the hotel for (the grill) was out for all three days I was there. Out of propane, although the property was alerted the first night when I tried to use it.

10

Juanita

Mar 12, 2024

·

Stayed 1 night

I greatly enjoyed the cleanliness, appliances new and in good working condition, the gym, free laundromat to wash and dry clothes. The staff was accommodating.

10

Timothy

Sep 30, 2024

·

Stayed 3 nights

Staff at this hotel are above and beyond. Very helpful and pleasant. Check in was quick and effortless. Rooms are fantastic. Hotel amenities are great! Highly recommend this facility.

10

Rex

Jun 18, 2025

·

Stayed 1 night

Room was fine. Property is in good repair though showing its age a bit. No breakfast feels austere but the fresh grind and brew coffee was excellent.

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Cleanliness

Cleanliness feedback is mixed: many guests found rooms clean, while others reported dirty linens or rooms, musty odors, stained furniture, and sticky floors. Housekeeping consistency appears to vary by stay.

Related guest reviews

6

Aimee

Apr 21, 2024

·

Stayed 1 night

The common areas were not very clean, along with the items that were not changed in the rooms- furniture, curtains, etc. convenient location.

4

Lyndsey

Sep 21, 2025

·

Stayed 2 nights

Dirty

10

Shellie

Sep 12, 2023

·

Stayed 2 nights

The hotel was very clean

4

Katarina

Oct 12, 2025

·

Stayed 2 nights

Room wasn’t clean. Wanted to charge me more money at check in. Wanted to argue.

4

Kathryn

Sep 4, 2023

·

Stayed 1 night

our first room was very dirty, so we changed rooms immediately. The second room was not that much better. The air conditioner leaked so badly that our carpet was soaking wet. I had a very odd mildewy smell as well.

6

Andrea

Mar 27, 2025

·

Stayed 1 night

My toilet was not cleaned on the inside around the upper rim

10

Patrick

Jul 3, 2023

·

Stayed 1 night

The room was clean and everything was fine. I will stay here again.

10

Mona

Oct 26, 2025

·

Stayed 1 night

Room was clean quiet slept like a baby. Would recommend Candlewood Suites

8

Bethany

Oct 14, 2024

·

Stayed 2 nights

Very clean property. Bed was super comfy!

4

Amanda

Jul 21, 2024

·

Stayed 1 night

Check in went smooth and the front desk was quick. However, after finally getting into our room (47 minutes waiting for them in the hallway to finish cleaning the room), the room wasnt knocking it out of the park. There was no hand soap in the suite or the bathroom. The bathroom floor was sticky. The room had a lounge chair that was stained in places it shouldn't be.

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AI-generated summary based on recent guest reviews

Rooms

Suites are spacious and equipped with kitchenettes, and several guests enjoyed quiet stays and comfortable beds. Downsides include worn furnishings, inconsistent mattress comfort, low water pressure or plumbing issues, occasional A/C or TV problems, and slow or restricted Wi‑Fi.

Related guest reviews

10

Kendrah

Aug 23, 2025

·

Stayed 1 night

Great experience for the price! I live in KCK and just wanted a night away from home! The room was nice! Felt like a little apartment and great location…right near all of the shopping and dining I could want at the Legends!

2

Mike

Dec 19, 2024

·

Stayed 1 night

Way too expensive. Small bed. Restricted WiFi access, and less than expected customer service from front desk. The location is nice with lots of places to go and things to do, but the room itself was not worth the cost. Not even close.

4

Michael

Mar 24, 2025

·

Stayed 2 nights

The water pressure was very low in the shower. The toilet tank did not refill after flushing. Needed to mess with the float to get the tank to refill.

8

Heidi

Jul 21, 2025

·

Stayed 1 night

Great location to all things near Legends KC. Could use some upgrades & deep cleaning or new carpet in the halls. Smelled a little musty & furniture a bit worn. Suite was roomy with a cold vlowing ac.

10

Lauran

May 3, 2024

·

Stayed 1 night

Wonderful room with lots of space and a large bathroom. Only complaint was that the bed was overly firm and I wish they had a bin for recycling.

10

Gail

May 19, 2023

·

Stayed 1 night

Loved having a kitchenette in the room! Only downfall we experienced was the slowness of the internet server. After checking with the front desk regarding this issue, I was told the internet could be slow at Tim’s due to multi hotels using the same server.

8

Norman

May 28, 2025

·

Stayed 1 night

Room and bathroom were clean. One of the chairs had several stains on it. Bed was sagged in the middle and you could not be near the edge of the bed or you would roll to the middle.

10

Justin

May 12, 2025

·

Stayed 2 nights

Nice and quiet but close to a lot of restaurants and attractions. Clean and cozy rooms

10

Dennis

Jun 23, 2024

·

Stayed 1 night

This is a decent, extended stay sort of place. I was only stopping for a night. It's location in the hotel and restaurant area in Kansas City, Kansas makes it convenient for a night's stop on a longer road trip - or for someone staying longer for business or visit. The staff seem competent. It's showing slight signs of wear, such as minor damage to furniture, but comfortable and spacious.

6

Nick

Apr 20, 2025

·

Stayed 1 night

Pretty standard suites style property. Close to lots restaurants and shopping. Had a well equipped Kitchenette and large bathroom but did not have a separate bedroom. Overall a decent little place for the night.

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Service

Staff are frequently praised as friendly and helpful. Some guests encountered unfriendly or unresponsive interactions, towel shortages, delays, and booking errors such as wrong room types or double-bookings.

Related guest reviews

6

Rachel

Sep 26, 2025

·

Stayed 2 nights

The front office staff was not friendly. Stayed two night and was give two towels. When asked for one additional one, I wasn’t able to obtain. Front office indicated they were being washed asked housekeeping. Housekeeping directed me back to front office. If you’re looking for quick stay with no expectation, this is fine. Central location to Legends mall and restaurants in walking distance. Bed was super comfortable. Water pressure was excellent.

4

April

May 4, 2025

·

Stayed 1 night

The front desk guy hid for over an hour and went down twice to get towels. I heard him chewing and said I wasn’t leaving till he came out. Then I was questioned as to why I needed 2 more towels!

2

Kenneth

Jun 21, 2025

·

Stayed 1 night

Our room was double booked in a full hotel. An unpleasant surprise after a long day on the road.

8

Stephen

Jun 20, 2025

·

Stayed 7 nights

My family and I stayed here for a full week. The property met our needs, nothing special about the property. The location is excellent — close to restaurants, activities, entertainment, and shopping. We did encounter a small issue with ants, but were able to resolve it with some spray. The highlight of our stay was the outstanding staff. Candie was amazing — when we had trouble figuring out how to use the stove, she personally came to our room to help and even provided us with an extra skillet. Valery made sure we always had plenty of towels and all the utensils we needed for grilling. Maria in housekeeping was incredibly attentive, always pausing her work to assist us whenever needed (I regret forgetting to leave a tip — sorry, Maria!). Overall, the staff truly made our stay special and memorable

10

Rose

Jul 12, 2024

·

Stayed 1 night

Great front desk staff!! Thank you!

4

Courtney

Jun 27, 2025

·

Stayed 2 nights

The area was convenient. Inconvenience is we got the wrong room. Was on the phone with expedia for hours. They wanted me to move locations however nothing was available that weekend. So since i had to stay at that hotel, the expedia employee hung up. No discount, no refund, nothing. On top of that i paid a price of a suite and got a studiofor 2 nights. And the employee there said i was WAY overcharged. Ill only book through the hotel via phone from now on!

10

Timothy

Sep 30, 2024

·

Stayed 3 nights

Staff at this hotel are above and beyond. Very helpful and pleasant. Check in was quick and effortless. Rooms are fantastic. Hotel amenities are great! Highly recommend this facility.

4

Kimberly

May 7, 2023

·

Stayed 1 night

We unlocked our room only to find that it was already occupied. When we went down to confront the front desk they only said “yea. We knew we double booked, we just couldn’t remember which room it was”. I had two rooms booked in the same name and our party ended up two floors apart. The floors were sticky and disgusting and the hallways smelled like sewage. Will never stay here again!

8

J

Nov 26, 2025

·

Stayed 1 night

Staff was great. Rooms clean but couldn't get room service the last day of my stay but the desk agent took care of everything. She was awesome.

4

Amanda

Jul 21, 2024

·

Stayed 1 night

Check in went smooth and the front desk was quick. However, after finally getting into our room (47 minutes waiting for them in the hallway to finish cleaning the room), the room wasnt knocking it out of the park. There was no hand soap in the suite or the bathroom. The bathroom floor was sticky. The room had a lounge chair that was stained in places it shouldn't be.

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AI-generated summary based on recent guest reviews

Location

Very convenient to Legends shopping, restaurants, and event venues like Kansas Speedway and the amphitheater; several places are walkable or a short drive.

Related guest reviews

8

Donald

Oct 1, 2025

·

Stayed 9 nights

Close to race track lots of shopping near by

10

Kendrah

Aug 23, 2025

·

Stayed 1 night

Great experience for the price! I live in KCK and just wanted a night away from home! The room was nice! Felt like a little apartment and great location…right near all of the shopping and dining I could want at the Legends!

10

Stephen

May 18, 2023

·

Stayed 1 night

Location is perfect. Lots of dining and fun places within walking distance.

6

Rachel

Sep 26, 2025

·

Stayed 2 nights

The front office staff was not friendly. Stayed two night and was give two towels. When asked for one additional one, I wasn’t able to obtain. Front office indicated they were being washed asked housekeeping. Housekeeping directed me back to front office. If you’re looking for quick stay with no expectation, this is fine. Central location to Legends mall and restaurants in walking distance. Bed was super comfortable. Water pressure was excellent.

6

Denise

Sep 30, 2025

·

Stayed 2 nights

Convenient to the nascar race track

10

Shereeta

Jun 26, 2024

·

Stayed 1 night

I appreciated how quiet this hotel is. I was in town for a music festival at the nearby amphitheater and not only was this hotel a short Uber drive away but there were lots of places to eat nearby. It was very quiet when I returned to my room (which was surprisingly nice!). I slept like a baby after having had so much fun. Will stay there again when visiting the amphitheater.

10

Justin

May 12, 2025

·

Stayed 2 nights

Nice and quiet but close to a lot of restaurants and attractions. Clean and cozy rooms

10

Miguel

Apr 6, 2025

·

Stayed 1 night

Very convenient when going to the soccer games. Place is clean and staff is great

6

Sokol

Dec 31, 2024

·

Stayed 4 nights

NIce location close to highway&shoping

10

Andrea

Jul 4, 2025

·

Stayed 2 nights

Decent place to stay and close to festival grounds.

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AI-generated summary based on recent guest reviews

Dining

Multiple reviews note there is no breakfast. Little else is mentioned about on-site dining.

Related guest reviews

8

Holly

Mar 26, 2024

·

Stayed 2 nights

Our stay was fine. The staff was very friendly and there was almost always someone available. For the price, a breakfast would have been nice. My stay was uneventful, which is a good thing. The beds were comfortable and clean. Water pressure in the shower is fairly low, but workable. I really liked how they treated our pets. Very friendly place.

10

Lori

Sep 23, 2023

·

Stayed 2 nights

No breakfast included

10

Rex

Jun 18, 2025

·

Stayed 1 night

Room was fine. Property is in good repair though showing its age a bit. No breakfast feels austere but the fresh grind and brew coffee was excellent.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$73
February	$81
March	$92
April	$139
May	$131
June	$167
July	$135
August	$90
September	$125
October	$119
November	$113
December	$82

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $106	18 $124	19 $178
20 $97	21 $100	22 $114	23 $126	24 $202	25 $377	26 $360
27 $312	28 $87	29 $123	30 $94

Su	Mo	Tu	We	Th	Fr	Sa
				1 $156	2 $227	3 $228
4 $104	5 $86	6 $86	7 $96	8 $125	9 $179	10 $239
11 $102	12 $106	13 $148	14 $336	15 $267	16	17 $167
18 $123	19 $124	20 $184	21 $207	22 $235	23 $318	24 $240
25 $107	26 $112	27 $112	28 $112	29 $112	30 $122	31 $122

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Monthly average prices

About this property

Location

Room options

Studio Suite, 2 Double Beds, Accessible (Hearing)

Studio Suite, 2 Double Beds

Studio Suite, 1 Queen Bed

Studio Suite, 1 Queen Bed, Accessible (Hearing, Roll-In Shower)

Standard Suite

Room, 1 Queen Bed, Accessible (Hearing)

Suite, 1 Bedroom

Studio Suite, 1 Queen Bed, Accessible (Hearing, Mobility)

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Candlewood Suites Kansas City by IHG

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Prices for upcoming dates