La Quinta Inn & Suites by Wyndham Pasadena

Room was tore down, dirty and terrible. Trying to get my refund back for the two nights I didn’t stay, but manager is not approving nothing

Food was very simple not to many choices, there was not enough chairs to sit

It would have been fine. But they didn't tell us that the pool was closed for renovations until they already took my deposit and I checked in. And it was going to be closed the entire stay which was one of the main reasons we booked the hotel and it was too late to find something else in the area.

This hotel needs a makeover. Lots of foundation issues, bedding is hard and uncomfortable. Other than that great for a 1 to 2 day stop

I pulled up to what I thought was an abandoned building. There was no signage, no cars in the parking lot. I thought I got scammed, but I went in and found that they were under construction. There was no air conditioning in the hallways, elevator and dining room with temps in the 90s and feel like temps in triple digits. The pool was closed the exercise room was closed. The microwave in the room didn’t work. There was no internet. The listing said it was 30 min from Galveston it was actually 49 min away. I went on vacation with my granddaughters and was looking forward to swimming in the pool and going to the beach. Also, in your website it stated that what you see is what you pay, but I had to pay an additional $150 deposit. I was told when I checked out that it would be refunded, but I’m still waiting on that to happen. I will never use Hotels.com or stay at another LaQuinta again.