Courtyard Newport News Airport

Check in was at 3pm. Was told room wasn’t clean until 6:45pm. I didn’t not get in to my room until 7pm. And was told that they could not comp my room or move me. You honestly could not pay me to stay there again. Literally ruined my experience my only time using hotels.com

Check in was not available at the scheduled time (3pm). They were short staffed and housekeeping was behind on rooms. I wasn’t able to check in until close to 8pm. The front desk clerk did extend my checkout by 2 hours. But, I still feel the check in process was unacceptable—especially since I came from out of town.

The suite was really big perfect for my family. Beds was soft and room clean. Only reason i gave 4 stars is because i had issues at check in the lady told me one of my rooms was gone and i only had 2 instead of 3. I kept tell her one of my rooms was in another name. We paid for all three rooms but she was still tell me that the 3 i book was only 2. Yes very confusing and frustrating when we just drove 10 hrs. When we checked out the new lady at the desk said she didn’t know what the issue was but my card i placed on file was on all 3 rooms so they were all mine. Other then that hotel was clean, they only had 1 elevators working but rooms was really nice.

Quiet and comfortable

Excellent hotel staff very nice and accommodating. Room was excellent.