Is parking available at the property?

Yes, free self-parking is available on-site. Limited parking is provided, and no reservation is required.

What type of breakfast is offered and what are the serving hours?

A complimentary continental breakfast is served daily from 6:00 AM to 10:00 AM.

Are pets allowed at the property?

Yes, pets are allowed in specific rooms only, with a fee of USD 50 per accommodation, per stay. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM to 11:59 PM, and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and wheelchair-accessible facilities in public areas. However, specific details should be confirmed with the property prior to arrival.

What is the location of the property in relation to key landmarks?

The property is located on the waterfront, within a 10-minute drive of Tanglewood Music Center and Berkshire Mountain Country Store. It is approximately 1.2 miles from Animagic Museum of Animation and 1.3 miles from Lee Library.

What are the policies for guests staying with children?

One child aged 17 years or younger stays free per registered adult when occupying the parent or guardian's room, using existing bedding.

The Black Swan Lee - Lenox Hotel, USA

Average nightly price at The Black Swan Lee - Lenox, an Ascend Collection Hotel by month, last 12 months (USD)
Month	Average price
January	US$101
February	US$96
March	US$96
April	US$101
May	US$128
June	US$177
July	US$242
August	US$220
September	US$148
October	US$186
November	US$120
December	US$108

What guests think

The Black Swan Lee - Lenox, an Ascend Collection Hotel delivers a scenic lakeside base near Berkshires attractions, with notably friendly staff and generally clean, comfortable rooms; many guests enjoy lake views, balconies, and on-site access to kayaks or a pontoon.

The on-site Mint Indian restaurant earns strong praise, while the complimentary breakfast ranges from solid to underwhelming depending on expectations. The property feels dated in places, with thin walls, occasional plumbing or water-pressure issues, and no elevator to second-floor rooms. Best for travelers who want the setting and on-site dining and can accept older finishes and a variable breakfast.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Lakeside setting with Adirondack seating and on-site boat rentals (kayaks and a pontoon) is a clear highlight. No elevator to second-floor rooms and some dated areas; pet friendly, with EV charging noted.

Related guest reviews

8

Laura

26 Jul 2025

·

Stayed 5 nights

Lovely updated lodge with great lakeside views, lovely staff, excellent restaurant and (so thrilled!) chargers for our PHEV car. We’ll definitely be back.

10

Kristi

28 Jun 2024

·

Stayed 6 nights

On a lake with watercraft available to rent, continental breakfast, location to Lenox and Tanglewood Music Center.

8

Linda

1 Sept 2024

·

Stayed 1 night

Staff was very friendly and helpful. Rooms were large and beds comfortable and very clean. Only drawback was our rooms were on the second floor with no elevator and one lady in our party had difficulty climbing stairs.

8

Corinne

24 Sept 2024

·

Stayed 2 nights

Room was great especially as we were at the back of the hotel and looked out on the lake. Only spoke to one member of staff on arrival. Few eating options as on site Indian restaurant was closed on a Sunday. No lift so ask for ground floor if you can’t carry suitcases upstairs.

8

Alan

6 Jul 2024

·

Stayed 2 nights

The lakeside location made for a special stay. My wife and I rented the pontoon boat and took a cruise around the lake. Just beautiful.

8

Andre M

3 Jun 2025

·

Stayed 1 night

Convenient location, stopped overnight in our way to Boston. Location by the lake is pretty. Liked the EV charging station on site.

10

Gary

14 Jul 2025

·

Stayed 2 nights

Beautiful lakefront property. Spacious, clean room. Breakfast was basic, but it's close to Lee where there are plenty of beautiful coffeeshops and restaurants. I rented a kayak one morning and the lake was incredibly peaceful.

10

Wendy

15 Jun 2025

·

Stayed 3 nights

Very clean hotel with water view. You can rent boats of kyaks if you care too. Excellent continental breakfast daily. Washer, Dryer, Gym, and computer available to guests. Indian restaurant on site. Close to everything.

10

Michael

28 Sept 2025

·

Stayed 2 nights

This weekend trip to the Berkshires was made perfect by our wonderful stay at the Black Swan. The property was beautiful and they were wonderfully accommodating to us with our dog. My only regret is that I was not able to try the onsite restaurant. Definitely next time!

10

Meaghan

9 Dec 2025

·

Stayed 1 night

Really quiet, peaceful stay and beautiful spot for the money. Front desk staff so nice. No elevator to second floor so keep in mind if have accessibility issues/wheelchair user. Great view and gluten free menu options. Would stay again if in area. Was just passing through on way to medical appointment.

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AI-generated summary based on recent guest reviews

Cleanliness

Reviews commonly praise very clean rooms and well-kept spaces, with housekeeping appreciated. A few guests reported lapses such as missed service, a dirty tub, or cobwebs.

Related guest reviews

8

Joseph

23 Oct 2025

·

Stayed 1 night

Clean room

6

Laura

5 Aug 2023

·

Stayed 1 night

The bathtub was very dirty

6

Ryan

20 Apr 2025

·

Stayed 1 night

Room was not cleaned well upon check in. Updates are nice but lacked attention to detail. Furniture needs replacing. Bed was good.

10

Douglas

23 Oct 2025

·

Stayed 2 nights

Our room was clean as a pin and we loved the option of daily maid service. Love that there’s a closet with adequate hangers, extra blanket, clock, and the shampoo, body wash dispensers in the shower. Towels were big and fluffy. LOVE the heat lamp in the bathroom!

10

Melinda

15 Oct 2025

·

Stayed 2 nights

Clean room, nice view

10

Anne

21 Sept 2023

·

Stayed 2 nights

Beautiful peaceful place to stay. Breakfast was wonderful. Excellent staff

10

Abbie

16 Sept 2025

·

Stayed 1 night

I had a great stay at this comfortable, homey, family owned inn. The beds were vrry comfortable and the rooms had everything I needed including a fridge, lots of towels, a hair dryer etc. The property is clean, safe and very quiet. There’s an Indian restaurant on site with delicious food and a bar. The lake is lovely; I enjoyed a relaxing time sitting by the lake with my dog. The breakfast was good and the breakfast room has a gorgeous view of the lake. I will definitely be back for another stay.

10

Dorothy

9 Jun 2025

·

Stayed 3 nights

We started our stay with a text letting us know when our room was ready. Check in was very pleasant and efficient. Our room was as described and very clean. House keeping was very friendly and did a superior job cleaning room. Excellent customer service. Overall a great stay. Plan on returning again. thank you

10

Anne

29 Dec 2025

·

Stayed 1 night

Spotless room, helpful and friendly staff, five-star Indian food at in-house Mint restaurant:-)

6

Stephen

10 Jul 2025

·

Stayed 2 nights

The room was clean upon arrival although they failed to clean the room the next day. The breakfast was nothing to speak of. The hotel rate is quite high for the level of the property. I would not stay there again

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AI-generated summary based on recent guest reviews

Rooms

Rooms are comfortable and many feature lake views and balconies, with some fireplaces. Trade-offs include thin walls and noise, dated decor in spots, occasional weak Wi‑Fi or non‑smart TVs, and intermittent low water pressure or slow drains.

Related guest reviews

8

John

17 Aug 2025

·

Stayed 2 nights

Nice staff clean rooms. A bit dated, but good value. Can be a bit noisy at night with thin walls, but manageable. Great location to activities in Lenox, Williamstown and Stockbridge.

8

Deirdre

22 Sept 2025

·

Stayed 2 nights

great location. so nice to wake up to the view of the lake and have kayaks on property to rent. within a short drive of everything. staff was very nice and informative. downsides are you can hear everything through the front door. it’s hard to stay quiet enough for your neighbors. also no water pressure in the shower. clean linens but bring your own pillows for comfort.

10

Al

26 Aug 2023

·

Stayed 3 nights

Clean, spacious room, lovely view of lake, good kayaking. Only drawback was erratic wi-fi.

10

Michael

16 Jun 2025

·

Stayed 3 nights

Friendly staff, nice location. Enjoyed the balcony overlooking the lake

4

wendy

28 Feb 2025

·

Stayed 1 night

The place has a great location but it is quite run-down. The food is not good at all and the bartender could not make drinks. The wifi was unusable with one bar in the room and no wifi in the breakfast area. Remote control for TV - not working properly. People were nice. Hotel does not derserve the rating given on hotels. com

8

Dave

22 Oct 2025

·

Stayed 3 nights

Great view across the lake at breakfast. Good location, clean, comfy bed, good wifi. It was a shame the TV was not “Smart”.

8

Kimberly

7 Nov 2025

·

Stayed 3 nights

The view of the lake was great and we loked the location. The restaurant downstairs was great. The bed was hard and we didn't sleep well and the shower was horrible, the worst draining shower I've had in my life. Rooms are dated and decks could use repair.

4

basha

30 Aug 2025

·

Stayed 1 night

Our room was facing Route 20 and when I questioned the noise when we first got to the end, we were told that all noise would stop at 9 PM unfortunately it was so loud and noisy all night long with cars and trucks that I could barely sleep the whole night I felt like I was in the center of New York City I wish I had been warned about this when I did ask about it other than that the end is immaculate. The linen is excellent, and the staff is nice.

10

mythra

17 Jun 2025

·

Stayed 4 nights

Loved the Black Swan. Friendly staff, clean rooms, nice location and good food. The only problem I had was that the shower wasn't really good. Very light water pressure so it actually took longer to take a shower than I normally do because it takes longer to rinse off. Also, no rubber bath mat inside the shower to reduce slipping, no grab bars, and the water didn't drain right away so I was standing in water which also upped the risk for slipping.

8

Roseann

22 Oct 2024

·

Stayed 2 nights

There's so much to like about the Black Swan Inn. It's located in a scenic area that's convenient to theaters, shopping, museums... just about everything beautiful Berkshire County has to offer. My companion and I shared a room with a glorious lakeside view and a balcony. (Note that not all rooms have a lakeside view.) The staff was pleasant and welcoming. The restaurant within the hotel, Mint, serves superb Indian cuisine. Mint is very popular, so it's a good idea to make a reservation in advance. I only have one complaint about the Black Swan Inn: it's noisy. From our room, day and night, we heard loud conversation from the hall, as well as every step made by the occupant in the room above ours. I wish their walls weren't quite as thin.

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Service

Staff are broadly described as friendly, helpful, and responsive, with smooth check-in and proactive communication. A few policy and refund frustrations were noted but are not the norm.

Related guest reviews

10

William

8 Oct 2024

·

Stayed 1 night

Traveling back from Western New York my sister and I decided that we wanted to break up the trip back to Maine. Once we had booked the hotel, I got a Text from the hotel, confirming our reservation. In the old days, you used to call the front desk if you needed something, but the texting came in handy the next morning as the hot water didn’t work. I received an immediate text indicating that she was going to reset the hot water heater and we should have hot water very shortly. As soon as she had reset it, she texted that we should be all set, And we had nice hot water. Our room was clean, the beds were nice, and the breakfast offered a lot of options the next morning, with a nice view of the pond. We had wanted some thing that wasn’t too far off the highway and this was the perfect option. We were wishing that we had more time there as the Norman Rockwell Museum look like that would’ve been interesting to visit! So if I return to that area, I will definitely stay here again.

10

Jocelyn

12 Apr 2025

·

Stayed 4 nights

Michelle - the front desk sent kind messages waiting for my arrival. The check in process was fast and nice. My room was as expected, beautiful, spacious, cozy, and clean. I loved that they had the essentials: TV, iron, blow dryer, shampoo, conditioner, body wash, soap, and refrigerator, and outlets for iPhone. The balcony was spacious overlooking the beautiful lake. The restaurant Mint was lovely. The Manager Promod suggested a delicious Indian dinner and had reached out to his friend that works at the CDMO site I was going to visit - as a way to make me feel safe and provide me a ride to the site. It was so lovely - I felt so safe. The breakfast was nice - coffee, sandwiches, bread, pastries, cereal, fruits, and yogurt (and more). A minor thing was the person upstairs on night 2 was quite loud - you can hear every step. Also, the conditioner was difficult to squeeze out of the bottle (minor). But man, this place was truly lovely.

4

Wendy

2 Feb 2025

·

Stayed 1 night

They would not me switch to another night stay when my husband got Covid !

10

William

28 Sept 2025

·

Stayed 2 nights

Great staff around the board. Great location.

10

brian

14 Dec 2023

·

Stayed 1 night

The Black Swan is the most efficiently run property I have stayed at VV for a number of years! Owen & Michelle, Day & Night Managers respectively, were very welcoming and helpful, making sure that our stay was enjoyable. Michel, our housekeeper, made our room sparkle, and kept it in pristine condition. Black Swan sits lakeside in the Lee/Lenox Ma area in the Berkshires. A beautiful Setting. Outstanding value too. We will definitely be back!

10

Iris

10 Sept 2025

·

Stayed 1 night

Michelle and Maddie made my stay very pleasant. When I first came in Maddie helped me get settled.Needed an adjustment to my room and she took care of it. Michelle made sure that everything was available for breakfast for me in spite of the pancake maker having a temporary clog. So nice to stay at a place where people will make the extra effort! Both women helped me with my bags. Great place to stay.

4

Melinda

17 Apr 2023

·

Stayed 2 nights

The hotel was very nice, but i was unable to complete my stay. I tried to get a refund and was refused, told to go through Expedia. I had insurance, but due to the nature of why i didnt everen stay the first night, i could not get my money back.

10

Richard

23 Feb 2024

·

Stayed 2 nights

The staff were very bright and helpful and what a wonderful restaurant in “Mint”! We also loved the continental breakfast putting a spotlight on the very hard working staff that kept everything fresh and full even with great demand. We will Definitely be staying again the next time we are in the area!

10

Michelle

14 Jan 2024

·

Stayed 1 night

The woman at check-in, Michelle, was suoer nice and helpful. The property is beautiful and there are lots of food delivery options, but also a restaurant on site and even snacks and beer available for purchase. The only downside is the floors are very creaky, and the people above me kept walking back and forth, and I felt like they were going to fall through my ceiling. Otherwise, it's a very nice and convenient spot.

10

Dorothy

9 Jun 2025

·

Stayed 3 nights

We started our stay with a text letting us know when our room was ready. Check in was very pleasant and efficient. Our room was as described and very clean. House keeping was very friendly and did a superior job cleaning room. Excellent customer service. Overall a great stay. Plan on returning again. thank you

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AI-generated summary based on recent guest reviews

Location

Scenic spot directly on Laurel Lake, convenient to Lenox, Lee, Stockbridge, and Tanglewood, with easy Mass Pike access. A few guests mentioned limited mobile reception with certain carriers.

Related guest reviews

8

John

17 Aug 2025

·

Stayed 2 nights

Nice staff clean rooms. A bit dated, but good value. Can be a bit noisy at night with thin walls, but manageable. Great location to activities in Lenox, Williamstown and Stockbridge.

8

Thalia

29 Jun 2025

·

Stayed 2 nights

Lovely view, convenient location.

10

Bonnie

4 Aug 2025

·

Stayed 2 nights

Very convenient location for Tanglewood and towns of Lee, Lenox, and Stockbridge. Great restaurant on location, Mint—Indian food.

10

Suk Yee

1 Nov 2023

·

Stayed 1 night

Property is sitting on the lake with a beautiful scenery. Good breakfast. Property is clean and at a convenient location. Close to many restaurants and shopping.

10

Mark

27 Apr 2025

·

Stayed 2 nights

Friendly staff, great location for hiking and biking in the Berkshires.

10

Frances

21 Aug 2024

·

Stayed 2 nights

Great location, easy access to Lenox and Tanglewood.

8

Andre M

3 Jun 2025

·

Stayed 1 night

Convenient location, stopped overnight in our way to Boston. Location by the lake is pretty. Liked the EV charging station on site.

10

Mengtong

18 Aug 2025

·

Stayed 2 nights

Very comfortable stay with reasonable pricing if you are coming at the right time. The lake view is beautiful

10

Terry

15 Aug 2025

·

Stayed 2 nights

Lovely setting on the lake.

10

LIsa

22 Aug 2025

·

Stayed 3 nights

It was in a good location. Hotel was clean, nice view on the lake. Decent breakfast. Indian restaurant on site was very good.

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AI-generated summary based on recent guest reviews

Dining

Mint, the on-site Indian restaurant, receives strong praise. The included breakfast is convenient but quality and variety are inconsistent, ranging from adequate to disappointing.

Related guest reviews

8

Lisbeth

9 Jun 2025

·

Stayed 3 nights

Location is great, Service and breakfast were perfect. Too bad there was additional charge for the boats.....

10

Hannah

26 Sept 2025

·

Stayed 2 nights

Wow. This place offers the best view. Our spacious room had a balcony right on the edge of the lake. Perfect place to relax. We also loved the Indian restaurant on the premises MINT.

10

Linda A

4 Oct 2025

·

Stayed 1 night

The location off the MA Pike is perfect. The woodwork and hallway carpets are dated but clean. The bedroom was clean and bed very comfortable. The surprise was the restaurant on premise, Mint. Best Indian food we have ever had!

6

Polina

17 Oct 2025

·

Stayed 3 nights

The breakfast was minimal. The hard boiled eggs cold from the refrigerator. The choice and quality of the food were on the level of a cheap motel.

10

Edward

3 Jun 2025

·

Stayed 3 nights

This is our second time staying at the Black Swan. We are especially impressed with the nice employees we met during our stays. The Indian Restaurant on the property is an additional benefit of staying here

10

Laura

26 Oct 2025

·

Stayed 2 nights

View of the lake was lovely! Breakfast was fine—yogurt, eggs, pancakes and cereal. Coffee was plentiful!

8

Eric

8 Mar 2025

·

Stayed 1 night

Great staff, clean comfortable room. Very nice. Breakfast was not good, stale muffins and danish. A little overpriced for what it was.

4

Arlene

28 Oct 2025

·

Stayed 3 nights

Too many carbs, not enough fresh food

10

Anne

29 Dec 2025

·

Stayed 1 night

Spotless room, helpful and friendly staff, five-star Indian food at in-house Mint restaurant:-)

10

Radu

23 Dec 2024

·

Stayed 1 night

The hotel was great! The attached AMAZING Indian restaurant was an unexpected treat!

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4 $103	5 $100	6 $114	7 $118
8 $104	9 $104	10 $104	11 $103	12 $104	13 $114	14 $118
15 $104	16 $107	17 $107	18 $107	19 $108	20 $113	21 $114
22 $106	23 $107	24 $107	25 $117	26	27	28
29 $108	30 $108

Su	Mo	Tu	We	Th	Fr	Sa
		1 $107	2 $109	3 $106	4 $118	5 $123
6 $111	7 $110	8 $110	9 $112	10 $109	11 $114	12 $113
13 $109	14 $109	15 $110	16 $111	17 $109	18 $115	19 $116
20 $111	21 $109	22 $109	23 $110	24	25	26
27 $153	28 $140	29 $142	30 $127	31 $123

The Black Swan Lee - Lenox, an Ascend Collection Hotel

Prices for The Black Swan Lee - Lenox, an Ascend Collection Hotel

Monthly average prices

About this property

Location

Room options

Deluxe Room, 1 King Bed (Roll-In Shower)

Lakeside Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds (Roll-In Shower)

Non Lakeside Standard Room, 2 Double Beds

Lakeside Superior Room, 1 King Bed

Lakeside Deluxe Room, 1 King Bed

Non Lakeside Standard Room, 1 King Bed

Non Lakeside Superior Room, 2 Queen Beds

Non Lakeside Superior Room, 1 King Bed

Guest reviews of The Black Swan Lee - Lenox, an Ascend Collection Hotel

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about The Black Swan Lee - Lenox, an Ascend Collection Hotel

Prices for upcoming dates