Staybridge Suites Lansing - Okemos by IHG

Staff was super nice. Breakfast was good. rooms clean and in good condition. Exercise room was good and there was a pool. Super close to restaurants and shopping. Hallway carpets a little Worn but that was only complaint.

The room/suite was great especially with the kitchenette !!! Very home like. Coffee maker was rusty. There is NO Hot tub as advertised. Signs are up indicating that there is a spa/hot tub. I specifically chose this facility based on that advertised amenity.

Great for a weekend stay for my daughters horse show bonus we also go to bring our dogs!

We are new fans of Staybridge Suites based on our recent stay! Such a great value! Loved the morning and afternoon food offerings, fitness room, room amenities and laundry room (didn’t use but happy to know it exists!) Great Front Desk agent (sorry didn’t get his name- great smile, friendly service!)

The pool didn’t have towels. When we woke up we found a cockroach in our room. The staff made it seem like it came from our things.

The front desk worker was very nice but he took 20 minutes to return to the desk. There is no hot tub and the room was grimey. Stuff that looked like bugs was found in the bed.

Friendly staff, easy quick check in. Very pet friendly. Room was great.

Staff was not helpful or ever around. Room was decent but rather dirty. Only had one tiny trash can for a 2 bed suite. Our room was never once cleaned during our 4 day stay.. neighbor's dog barked all night. Pool was tiny and gross.

Great place to stay, clean roomy and convenient! Would stay again, love all the doggos staying!

The staff was super friendly. Breakfast was okay - they were late serving it so we had to rush through it to get where we needed to be in the morning. The room was really nice and clean. The pool was a little bit chilly and if you have multiple kids it gets REALLY loud in there. Otherwise my family and I enjoyed ourselves. It met our needs for our one night stay.

Friendly staff. The property was very clean and well kept quiet and cozy

This is one of the cleanest, nicest hotels I've stayed at in awhile. Really great staff and a convenient setup with the mini kitchen.

Large spacious room and great breakfast items. The waste basket in the kitchen had garbage in it from the last tenant when I entered. Other wise the room was clean. Hard this time to get the room warm enough as it was very cold outside.

Very clean, spacious rooms with all the amenities. Very good breakfast buffet in mornings with many choices.

Rooms were not thoroughly cleaned. I had clumps of hair on my socks after walking around. It clearly hadn’t been vacuumed in some time. It was quite gross.

Didn’t really stay. When we arrived the woman in front of us was complaining about the room not being cleaned from the day before and they were out of towels. Our room smelled of weed and could see crumbs on the night stand. Upon inspection of the bed I found a tiny moving insect under the sheets on the mattress. So we left to the holiday inn express next door, I’m not fooling around with bed bugs. The person behind the counter was willing to refund us for our inconvenience but because we used Expedia we had to go through customer service. Expedia reached out to Staybridge who said they wouldn’t refund us due to the booking agreement and that was that. So, I would like to personally quote Logan Roy to both Staybridge & Expedia for charging me due to conditions beyond my control. But I’ll still take the $150 loss to avoid bed bugs.

The pool didn’t have towels. When we woke up we found a cockroach in our room. The staff made it seem like it came from our things.

My fitted sheet was dirty with too much hair and grit to have been changed. Staff was dealing with a pool overflowing so they brought up a fresh set of sheets and I had to switch the bedding. Upon arrival room smelled too strong of bleach, I wondered what they had covered up. Nice staff and easy check in, but dirty room.

For the price, you can’t beat it. It was super clean and updated. The staff was incredibly accommodating. I had bad weather and incurred some issues. They were so kind and understanding and helpful. It’s hard to find a place that has all amenities and is pet-friendly AND clean and updated. Will stay again!

Super clean. Most comfortable hotel bed I’ve ever slept in. We came down for a football game & didn’t check in til almost 2am and they accommodated a later check out. Little kitchen was super handy.

Stayed one night for a wedding, the women at the front desk was so helpful getting us early check in and then late check out in the morning! Room was clean, spacious, and up to date!

Very clean, spacious rooms with all the amenities. Very good breakfast buffet in mornings with many choices.

Rooms are spacious but worn. Not enough staff at check in, room freezer ice maker was broken and no floor ice maker. Room cold water had to be shut down for an hour because of a pipe issue.

The entry garbage was overflowing. Not a good first impression. Our first room had several issues (TV not working, sinks semi- stopped up, shower not working properly). Changed room and it was fine. Staff very apologetic, friendly and professional. Would stay again but will examine room before unpacking.

Suite had very minimal kitchen utensils. i.e. 1 coffee mug. No tablespoons. Ice maker wasn't turned on...no cubes til next day. Ice machine downstairs is shaved ice and instantly melts!

Room was a good size. Bed was rather comfortable.

Super clean. Most comfortable hotel bed I’ve ever slept in. We came down for a football game & didn’t check in til almost 2am and they accommodated a later check out. Little kitchen was super handy.

The room was comfortable and quiet. We liked the property set up, not just straight long hallways. It was homey.

Really loved the suite set up. It had everything - stove, refrigerator, dishwasher washing tab, dish cloths, dish soap, dishes. The desk was a great space to work at plus the couch seating. The bed was comfortable. The bathroom set up was great - decent counter space at the sink, extra towels, and a shower toilet was behind the closed door so one person could shower or use the restroom while the sink was still accessible. It also had a nice little closet. My only request would be to add a suitcase stand so I could have it up off the floor. I also loved that I could have DoorDash delivered directly to my room. Loved my stay here. Will definitely be back.

Liked that the facility is quiet and clean. Disliked that the room needs updating (some kitchen drawers wouldn't close; chip on rim of coffee cups; some rusting around bath tub fawcett).

Friendly staff. The property was very clean and well kept quiet and cozy

This is one of the cleanest, nicest hotels I've stayed at in awhile. Really great staff and a convenient setup with the mini kitchen.

Rooms are spacious but worn. Not enough staff at check in, room freezer ice maker was broken and no floor ice maker. Room cold water had to be shut down for an hour because of a pipe issue.

We’ve been in many hotels and the staff here was one of the top service staff we’ve ever encountered. 5 stars don’t give it justice. I give them 20 stars… and the place itself was outstanding as well.

After checking out, I checked my bank account and 20.00 was charged to my card. I paid cash when checking in. I went back in the hotel and asked the desk clerk what the charge was for? He stated that he didn't know. So he said he would refund the 20.00 placed on my card. He stated that it should be corrected in a few hours. I'm now going on day 2 and my money has yet to be returned. Other than that it was a fantastic experience. The staff was very pleasant and helpful. The room was comfortable and clean. Would definitely stay again.

Desk Reps were particularly gracious and helpful, especially a young woman named Ashanti.

Smoking in the lobby, supposed to be a smoke free facility. Cleaniliness was terrible. Front desk help would sit in office behind and ignore people at front desk, had to get food service and housekeeping to help with front desk acrivities.

Arrived at 7pm to check in. Waited about 20 mins for desk clerk. (Apparently only 1 person on duty in evening). The extra linen for sofa bed appeared to have been used and stuffed back into the plastic case and placed in the closet. Won't be staying there again.

When I arrived the clerk sent me to the WRONG room, had I not noticed after unpacking my belongings the name, charge card and length of stay were incorrect. I brought it the clerks attention and they told me "you'll have to move" what if I had decided to take a shower or a nap? what if I hadn't notice the incorrect information? I told the clerk it's unacceptable and I asked him to comp 1 night - he refused providing only $10-15 per night - I had to repack and move my belongings to the correct room from the 3rd floor to the 1st floor. I was not satisfied with $10-15 per night and finally I told the staff "a simple apology would go a long way" one of the clerk just stood there silent. Once I was in the correct room on the 1st floor the Safelite glass guys were standing outside the room by their work van talking for hours, not a big deal during the evening but the next night at 11pm one of the guys starting playing music and appeared to be sorting clothing - I called the desk and they were told him to cut the music off and leave. I want to be compensated, the entire experience was bad. I have stayed at the Staybridge in Glenview Illinois and Okemos pales in comparison - the breakfast brunch was subpar to Glenview's. I will contact IHG as well.

Nice property. Superb front desk person with ultra efficient check-in

Staff was super nice. Breakfast was good. rooms clean and in good condition. Exercise room was good and there was a pool. Super close to restaurants and shopping. Hallway carpets a little Worn but that was only complaint.

Very easy drive to MSU.

This Staybridge is awesome staff was fantastic must come management down. Beautiful hotel and location is perfect.

Great place to stay, clean roomy and convenient! Would stay again, love all the doggos staying!

Safe and convenient area.

Good breakfast, clean room, friendly staff, convenient location. Our second time staying here and again was very satisfied.

Loved it nice place. Great breakfast. With real forks and coffee cups. Will stay here again

Large spacious room and great breakfast items. The waste basket in the kitchen had garbage in it from the last tenant when I entered. Other wise the room was clean. Hard this time to get the room warm enough as it was very cold outside.

Very clean, spacious rooms with all the amenities. Very good breakfast buffet in mornings with many choices.

Booking with Expedia has a different price than what i was charged at the hotel. That was unfair. The breakfast was not good! Served on paper plates and plastic ware, bacon so burnt you couldn't pick it up without it falling a part. Eggs were warm.

We have stayed here many times and it's always very clean and well maintained, albeit a bit pricy. This time, although it was New Year's Day, the kitchen needed more help and there wasn't much hot food available. Overall, a great experience though!

Room was great, breakfast was often cold

Terrible manager did not provide promised first night compensation for bedbug infestation in first room first looked at the pool was closed the entire time restroom's under total demolitions torn up kitchen full of contractor tools a supply. No breakfast or coffee the first day.mo hot food until last day.

Good breakfast, clean room, friendly staff, convenient location. Our second time staying here and again was very satisfied.

When we went down for breakfast (7:30), some of the food was out and ready however, some of the hot food was cold. You couldn’t tell anyone because they were in such a hurry to get everything out.

The staff was super friendly. Breakfast was okay - they were late serving it so we had to rush through it to get where we needed to be in the morning. The room was really nice and clean. The pool was a little bit chilly and if you have multiple kids it gets REALLY loud in there. Otherwise my family and I enjoyed ourselves. It met our needs for our one night stay.