Crowne Plaza Orlando-Downtown by IHG

The hotel has impeccable service, and the cleanliness is also excellent.

bar was great! room was clean and comfy

Property was very well kept and rooms were extremely clean. All the staff were very personable especially Crystal from the reception desk and Oscar in the breakfast/restaurant area. Overall really enjoyed staying here I have no complaints.

The room is very spacious, however it does feel a bit empty. Everything is clean but the hotel does look a bit outdated. The pool area is beautiful and the restaurant is great. The staff is super nice.

Rough start but overall good experience. We arrived at 2am and discovered that because we booked through a “third party” (Hotels.com) we could not separate the payment method for the deposit hold from the payment method used to pay for the room. So we had a $300 hold deducted from our debit card in addition to the cost of the stay, cutting into our travel budget unexpectedly (we wanted to use a credit card for the incidental deposit hold and pay for the room with the debit card). Ultimately not a big deal but it would have been nice to know this before getting there. Then we get to our room, which was clean overall but pull back the sheets and found a hair and what looked like black sock fuzz (?) all over the bottom sheet, like that sheet wasnt changed. So we told the front desk and they sent someone up with a huge stack of bedding linens, handed it to us and left. Hotel bedding is not like normal sheets, so we were left to figure out how to put the bed together by ourselves at 3am after travelling all day. Again, not the end of the world, but not ideal. The rest of the say was amazingly uneventful, staff was friendly and helpful, especially the shuttle crew and valets, they are awesome!