Name: Crowne Plaza Orlando-Downtown by IHG
Address: 304 West Colonial Drive, Lake Dot, Orlando, Florida, United States of America, Orlando, Florida, US
Price range: US$120–US$440 per night
Rating: 8.15

What guests think

Across recent reviews, Crowne Plaza Orlando-Downtown by IHG is praised for friendly staff, clean, comfortable rooms, and convenient access to downtown venues, while critiques focus on neighborhood safety, highway noise, occasional maintenance problems, and extra parking costs.

Valet and front-desk teams earn frequent praise, though some guests experienced billing or voucher confusion and occasional slow restaurant service. Rooms are often spacious and comfortable, but many mention locked balconies, some dated elements, and noise near I-4. On-site dining is generally enjoyed for dinner and the bar, while breakfast quality, temperature, and hours are inconsistent. Overall, it suits event-goers who prioritize convenience over neighborhood ambiance.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool is clean and popular, and the free local shuttle helps reach nearby venues, though hours can be limited. Several guests reported recurring hot-water issues; parking is paid (self or valet), and occasional elevator downtime or an inoperative EV charger caused hassles.

Related guest reviews

6

Mark

23 Apr 2025

·

Stayed 3 nights

Hotel was generally ok. However, there was consistently no hot water from the shower and the dining food was basic. Other than that everything was ok and reflects the price you pay.

10

Scott

17 Sept 2025

·

Stayed 2 nights

Great and easy check in! Friendly staff. Easy parking, although costs $25/day. Clean and nice suite. Loved it

10

Andrew

3 Sept 2025

·

Stayed 2 nights

Great hotel , pool was open late and super clean we loved it

6

Karlonda

5 May 2025

·

Stayed 1 night

The hotel room was very nice and clean. My only problem is parking. Parking is $25 in a lot next to the hotel with signs all over stating PARK AT YOUR OWN RISK!! Seems sketchy. Valet parking was $30

8

Jennifer

17 Jun 2025

·

Stayed 2 nights

Overall, this was a decent hotel albeit a bit pricey for what it offers. I was under the impression the shuttle ran more often hence it was a convenience I was looking forward to using. Unfortunately, The hours were limited (5-10pm) and not convenient for the concert we saw at Camping World Stadium so we had to Uber back and forth. Also, wish the restaurant offered food all day as there weren’t any other restaurants close enough for us to walk to in the heat for lunch, and the neighborhoods around the hotel weren’t the greatest. Just had breakfast and dinner. Dinner was good. Breakfast had a good assortment for a hotel buffet. Restaurant staff were very nice. Bed was very comfortable.

6

audrey

27 Apr 2025

·

Stayed 2 nights

Over all the staff was great. The hotel could have a little upgrade with the paint. I was extremely mad there was not hot water since the day we arrived. I don’t think o would stay again but it was ok

10

Sherrise

2 Aug 2025

·

Stayed 1 night

The staff was the best part of my experience. Check in was smooth, service with a smile. Even the valet was on point. Parking is expensive, but it's Orlando. The middle elevator was broken the two days I was there so waiting on the elevator was the only frustration.. not a big deal. Everything was clean and I want to stress how well the front desk staff handled the busy lobby. A fashion show, parents with little ones Disney bound, it was a lot going on and I just observed; no matter how difficult one particular female guest seemed to be the man and woman (front desk staff) made the situation better and this woman was rude.... The food was great at the restaurant, breakfast was nothing to recommend or brag about because like most it was basic and bland. The bed was COMFORTABLE!!! Housekeeping did walk in on us without knocking, luckily we were fully dressed. Not sure why she came in (especially without knocking) as we weren't scheduled to check out that day.

10

Miriam

1 Feb 2025

·

Stayed 1 night

Wonderful greetings by valet parking and front desk personnel. Checkin was easy. Room was very nice and beds comfortable. Free shuttle to concert and back was amazing! Shuttle driver was great. Would stay again.

10

Kyana

4 Sept 2025

·

Stayed 3 nights

The pool was great

8

Erin

10 Jan 2025

·

Stayed 3 nights

Very nice rooms and polite staff. Valet was a bit confused when pulling in. Apparently I didn’t need valet if I was going to use the electric charger so what should have taken 5 mins took 30 mins and at the end of it all their EV charging station wasn’t live. The restaurant bar was understaffed for one of their busiest nights so room service wasn’t available nor were you able to get any service while sitting at the bar. Enjoyed my room and exploring the area but late at night can have some sketchy areas so walking isn’t suggested.

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests found rooms and common areas clean and well kept. A minority reported problems such as bugs or bedbugs, mildew or marijuana odors, and occasional lapses in room upkeep.

Related guest reviews

10

Richard

18 Aug 2025

·

Stayed 2 nights

Hotel was impeccably clean, staff was courteous and helpful a great value and great location in the downtown Orlando arwa

2

Kristen

20 Jan 2025

·

Stayed 1 night

Very deceiving, no balconies and no 20 dollar credit. Whole place smelled like mildew including towels. You can hear all noise from highway and doors slamming all night.

6

Christopher

4 May 2025

·

Stayed 1 night

I got bit by bedbugs, pretty gross. Did not want to post publicly but thought you should know.

10

Aliesha

28 Dec 2025

·

Stayed 2 nights

The room was very nice. Only issue I had were tiny black bugs in the kitchen area. Staff was nice & Lee who assisted me during valet sign up was extremely helpful. Will stay again even though I didn’t like the bugs…

10

Lea

10 Jun 2025

·

Stayed 1 night

Always clean and comfortable.

10

Dawn

17 Dec 2025

·

Stayed 1 night

Room spotless, bed so comfortable. The Bistro dinner was very good, good seasoning,although the salmon and the sirloin (requested medium rare) were both overcooked. The breakfast buffet had a nice assortment of food but…although we noticed the warming trays were at temps of 130 and 160, the eggs and sausage were not very warm at all. We were down to breakfast at 8:00 if that makes any difference to how long foods had been prepared. Feel the price of buffet at 22.00 was excessive. Nevertheless, it was a very nice stay. Nevertheless,

10

Brittny

25 May 2025

·

Stayed 2 nights

The room was spacious and clean.

6

Aivaras

20 Oct 2024

·

Stayed 2 nights

I was very disappointed with my stay at this hotel. The room was not properly cleaned, with large pieces of dates or don’t know what it was and popcorn left behind from previous guests. The windows were sealed shut, making it impossible to get fresh air. The air conditioning was overly strong, making it difficult to sleep with it on, but without it, the room became unbearably stuffy due to the sealed windows. Additionally, our room was located in a very noisy area, making it nearly impossible to get any rest. The iron provided was rusty, releasing brown water that stained my jumpsuit. While I received a 50% discount for one night, it didn’t seem like adequate compensation, as I’m unsure if my jumpsuit can even be salvaged since it requires dry cleaning. This was our fourth hotel during our stay in Florida, and it was the only one that truly disappointed us. I regret choosing this hotel and would not recommend it.

10

Rachel

21 Mar 2025

·

Stayed 4 nights

Had a great experience at Crowne Plaza Orlando- downtown. Staff were great, room was clean and comfortable, and had a nice view out the windows.

8

Betty

4 Sept 2025

·

Stayed 3 nights

Clean, staff was nice. Just noticed a couple of times the lobby had a heavy smell of marijuana… kind of nausea.

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Rooms

Rooms are frequently spacious and comfortable with good beds and some updated decor. Common drawbacks include highway noise, inaccessible or locked balconies, some dated or noisy A/C, and minor maintenance issues like slow drains or basic TVs.

Related guest reviews

10

candace

15 Sept 2025

·

Stayed 1 night

It’s by I 4 so it’s noisy with the highway traffic and the places to eat around are not close you need to INER

4

Denise

11 Aug 2025

·

Stayed 1 night

The room is dated. Could use some refurbishing. The bathtub holds water while showering ( drains slowly). The air conditioner cools properly but is very noisy. The balcony cannot be used for sitting or standing and is just for appearance. The doors to the balcony is locked from inside the room and could not be accessed without a key to open the door. The room was clean and the bed was comfortable.

8

Tonisha

18 Feb 2025

·

Stayed 2 nights

The ONLY reason it wasn't rated a 5 across the board was due to the balconies in the room not being accessible.

4

Hatasha

20 Dec 2024

·

Stayed 2 nights

One of the things that attracted me to the hotel was the fact it had balconies. To drive 6 hours only to find out the location of the hotel does not allow access to the balconies was disheartening. I feel thats something you should share with customers. Everything else was good.

10

Sherrise

2 Aug 2025

·

Stayed 1 night

The staff was the best part of my experience. Check in was smooth, service with a smile. Even the valet was on point. Parking is expensive, but it's Orlando. The middle elevator was broken the two days I was there so waiting on the elevator was the only frustration.. not a big deal. Everything was clean and I want to stress how well the front desk staff handled the busy lobby. A fashion show, parents with little ones Disney bound, it was a lot going on and I just observed; no matter how difficult one particular female guest seemed to be the man and woman (front desk staff) made the situation better and this woman was rude.... The food was great at the restaurant, breakfast was nothing to recommend or brag about because like most it was basic and bland. The bed was COMFORTABLE!!! Housekeeping did walk in on us without knocking, luckily we were fully dressed. Not sure why she came in (especially without knocking) as we weren't scheduled to check out that day.

8

Shenika

9 Dec 2024

·

Stayed 1 night

I loved the spacious room layout. I did not like not being able to open doors to balcony

10

Angel

25 Sept 2025

·

Stayed 6 nights

Absolutely love the room, soo spacious and clean.

10

Britney

28 Aug 2025

·

Stayed 1 night

Clean and comfortable hotel stay. It’s not quite as modern as other ones I’ve stayed at but that’s not a big issue. It was quiet and nice nonetheless. Would stay here again. Only thing is that parking was not free and is not included in price.

2

Brandy

3 May 2025

·

Stayed 1 night

I was very disappointed over all with my stay. Upon arrival, it was 80° in the room, and it took hours to cool down to a reasonable temperature. There is no mini-fridge, a small microwave, an ice bucket, and a small 1 cup coffee maker. The only ice machines are on the 2nd floor, it's a 14-floor hotel.... The bed and couch were hard as a rock, not to mention the pillows, you either get completely flat pillows or over stuffed hard pillows to choose from. The TV was not a smart TV, just basic cable. The bathroom was the nicest part of the room. It was what i expected from a Crown Plaza. The room itself definitely wasn't. There are French doors in the room with a small railing on the other side that are locked with a sign that says these doors are locked for your safety. If you are going to keep them locked, why not just put in windows? I was excited about the doors, and it was one of the reasons I chose that hotel. I will never choose Crown Plaza again.

6

Amy

28 Feb 2025

·

Stayed 1 night

if you are a light sleeper, it is right beside the highway, and while they have noise canceling windows, the noise from the highway still travels through the vents of the ac units

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Service

Staff—especially valet and front desk—are widely praised as friendly and helpful. However, several reviews cite billing or voucher mix-ups and isolated lapses such as housekeeping entering without knocking.

Related guest reviews

2

Gerardo

14 Feb 2025

·

Stayed 1 night

We made a reservation using the Expedia app. We went to the hotel and they told us that our reservation was not in the system and that they did not have rooms available for that night. Still they charge me for the room in Expedia and claimed that they would not reimburse us because we were a "no shop" to cover their mistake... Total lie and lack of professionalism.

4

Lisa

17 Aug 2025

·

Stayed 1 night

We stayed for one night for an event at the Kia Center. The room was nice, we enjoyed the pool, the restaurant had good food and service. There is a shuttle available for the Kia Center and I highly recommend using it because the hotel is not in a very good area. We were double charged for parking and when we told the front desk person at checkout she said she would remove the extra charge but didn't. I called the hotel later and was placed on hold and the person never came back. I called back again and was told to send an email to the manager to ask for a refund on the extra parking charge. I'm very disappointed in the bad customer service and for that reason I can't give a better review.

10

Amy

15 Jun 2025

·

Stayed 2 nights

Everyone was super friendly and helpful. The Valets staff is top notch and made my stay super fun and easy.

2

Doria

6 Jan 2025

·

Stayed 4 nights

Did not honor Expedia $20 off breakfast voucher. After an hour on the phone the next day Expedia representative called and got the voucher approved. Only was able to use it 2 out of 4 days. Staff was uninformed and not helpful.

6

Devin

6 Jan 2025

·

Told that we had a 20$credit and this seemed to confused restaurant staff. Also seemed to be an inconvenience to the restaurant staff that we weren’t prepaid for the breakfast. Was told that the credit would be applied to our bill if we charged our meal to our room and when we checked out and saw the bill this was never applied

10

Marlyn

26 Aug 2025

·

Stayed 2 nights

Staff was great very nice and helpful. Perfect stay !

10

Charlotte

22 Mar 2025

·

Stayed 1 night

Excellent staff, attentive and knowledgeable of the area

10

Sherrise

2 Aug 2025

·

Stayed 1 night

The staff was the best part of my experience. Check in was smooth, service with a smile. Even the valet was on point. Parking is expensive, but it's Orlando. The middle elevator was broken the two days I was there so waiting on the elevator was the only frustration.. not a big deal. Everything was clean and I want to stress how well the front desk staff handled the busy lobby. A fashion show, parents with little ones Disney bound, it was a lot going on and I just observed; no matter how difficult one particular female guest seemed to be the man and woman (front desk staff) made the situation better and this woman was rude.... The food was great at the restaurant, breakfast was nothing to recommend or brag about because like most it was basic and bland. The bed was COMFORTABLE!!! Housekeeping did walk in on us without knocking, luckily we were fully dressed. Not sure why she came in (especially without knocking) as we weren't scheduled to check out that day.

10

Miriam

1 Feb 2025

·

Stayed 1 night

Wonderful greetings by valet parking and front desk personnel. Checkin was easy. Room was very nice and beds comfortable. Free shuttle to concert and back was amazing! Shuttle driver was great. Would stay again.

10

David

8 Feb 2025

·

Stayed 1 night

I often stay at this hotel for business, and the service is consistently excellent. The staff is friendly and welcoming. I want to give a special mention to Oscar (waiter), Shamara (front desk) , and the courteous Asian gentleman whose name escapes me (front desk) — their attention to detail and hospitality truly stand out. The valet team is also fantastic. I’ll definitely be back next month. Thank you all! David Carreno

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Location

Convenient for events near the Kia Center and downtown transit, with easy access to I-4. Several guests felt the immediate area was rough or unsafe and noted highway noise and construction making access tricky.

Related guest reviews

10

candace

15 Sept 2025

·

Stayed 1 night

It’s by I 4 so it’s noisy with the highway traffic and the places to eat around are not close you need to INER

8

Jaime

1 Feb 2025

·

Stayed 3 nights

Construction around the site makes it a headache to get in.

10

Matthew

21 Mar 2025

·

Stayed 1 night

Perfect place if attending an event at the KIA arena.

10

Sara

14 Sept 2025

·

Stayed 1 night

Great location to see an Orlando Pride game!!

10

JOHANNA

3 Aug 2025

·

Stayed 1 night

Liked that the property was within walking distance of the Kia Center arena.

8

Darla

19 Nov 2024

·

Stayed 1 night

The staff was so nice and helpful. Room was clean. Very nice hotel inside. 4.5 star hotel in my opinion. However, I had to give a low rating for around the property because there is a large homeless population living on the back side of one fence of the hotel and the property isn’t that large so I felt a little anxious with daughter. I wouldn’t have known if I didn’t have to go around the block after missing the entrance.

2

Bryan

15 Mar 2025

·

Stayed 1 night

Not a safe place

10

Alma

19 Sept 2025

·

Stayed 1 night

Located in a bad area but all else was great

10

Lissette

30 Jul 2025

·

Stayed 1 night

Older but well maintained hotel. Convenient location, but streets immediately around did not feel safe. Great staff.

8

Erin

10 Jan 2025

·

Stayed 3 nights

Very nice rooms and polite staff. Valet was a bit confused when pulling in. Apparently I didn’t need valet if I was going to use the electric charger so what should have taken 5 mins took 30 mins and at the end of it all their EV charging station wasn’t live. The restaurant bar was understaffed for one of their busiest nights so room service wasn’t available nor were you able to get any service while sitting at the bar. Enjoyed my room and exploring the area but late at night can have some sketchy areas so walking isn’t suggested.

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AI-generated summary based on recent guest reviews

Dining

Dinner and the bar are often enjoyed, with some praising room service and late hours. Breakfast and service can be inconsistent—reports of lukewarm or basic buffet, limited hours, understaffing, and confusion over credits or vouchers.

Related guest reviews

4

BRENDA

9 May 2025

·

Stayed 2 nights

Room has constant noise from ac duct. Overall room was not in good condition. Only stayed cause it was 2 nights, but would've tried to find another hotel if i was staying longer. Breakfast too expensive for buffet self service and awful coffee.

2

Doria

6 Jan 2025

·

Stayed 4 nights

Did not honor Expedia $20 off breakfast voucher. After an hour on the phone the next day Expedia representative called and got the voucher approved. Only was able to use it 2 out of 4 days. Staff was uninformed and not helpful.

10

Ian

6 Jul 2025

·

Stayed 3 nights

exceptional room service and restaurant

6

Devin

6 Jan 2025

·

Told that we had a 20$credit and this seemed to confused restaurant staff. Also seemed to be an inconvenience to the restaurant staff that we weren’t prepaid for the breakfast. Was told that the credit would be applied to our bill if we charged our meal to our room and when we checked out and saw the bill this was never applied

10

Dawn

17 Dec 2025

·

Stayed 1 night

Room spotless, bed so comfortable. The Bistro dinner was very good, good seasoning,although the salmon and the sirloin (requested medium rare) were both overcooked. The breakfast buffet had a nice assortment of food but…although we noticed the warming trays were at temps of 130 and 160, the eggs and sausage were not very warm at all. We were down to breakfast at 8:00 if that makes any difference to how long foods had been prepared. Feel the price of buffet at 22.00 was excessive. Nevertheless, it was a very nice stay. Nevertheless,

10

Sherry

3 Jan 2025

·

Stayed 1 night

Super nice and clean-the restaurant was open late & food was delicious. Very close to the Kia Center.

8

Jennifer

17 Jun 2025

·

Stayed 2 nights

Overall, this was a decent hotel albeit a bit pricey for what it offers. I was under the impression the shuttle ran more often hence it was a convenience I was looking forward to using. Unfortunately, The hours were limited (5-10pm) and not convenient for the concert we saw at Camping World Stadium so we had to Uber back and forth. Also, wish the restaurant offered food all day as there weren’t any other restaurants close enough for us to walk to in the heat for lunch, and the neighborhoods around the hotel weren’t the greatest. Just had breakfast and dinner. Dinner was good. Breakfast had a good assortment for a hotel buffet. Restaurant staff were very nice. Bed was very comfortable.

10

Elizabeth

14 Jun 2025

·

Stayed 1 night

We really like this hotel. And they have excellent in room dining for breakfast which I really enjoy when I’m gonna lose your trip..

10

Nancy

21 Dec 2024

·

Stayed 2 nights

The hotel is beautiful. Large room with king bed, bathroom with tub and shower and all amenities including iron, hairdryer, makeup mirror, full length mirror. Large comfy bed with 4 great king pillows! Dinner in the restaurant/ bar was delicious and breakfast amazing choices. I would definitely stay again. Very courteous and friendly atmosphere.

8

Erin

10 Jan 2025

·

Stayed 3 nights

Very nice rooms and polite staff. Valet was a bit confused when pulling in. Apparently I didn’t need valet if I was going to use the electric charger so what should have taken 5 mins took 30 mins and at the end of it all their EV charging station wasn’t live. The restaurant bar was understaffed for one of their busiest nights so room service wasn’t available nor were you able to get any service while sitting at the bar. Enjoyed my room and exploring the area but late at night can have some sketchy areas so walking isn’t suggested.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$147
February	US$166
March	US$159
April	US$154
May	US$169
June	US$129
July	US$137
August	US$125
September	US$145
October	US$147
November	US$197
December	US$142

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $138	17 $130	18 $165	19 $165
20 $120	21 $121	22 $125	23 $124	24 $127	25 $246	26 $440
27 $127	28 $128	29 $128	30 $127

Su	Mo	Tu	We	Th	Fr	Sa
				1 $127	2 $135	3 $163
4 $146	5 $141	6 $153	7 $142	8 $131	9 $160	10 $171
11 $140	12 $141	13 $142	14 $137	15 $138	16 $184	17 $188
18 $159	19 $147	20 $163	21 $163	22 $147	23 $173	24 $170
25 $138	26 $127	27 $152	28 $155	29 $173	30 $151	31 $166

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Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

Standard Room, 1 King Bed

Standard Room, 2 Queen Beds

Premium Room, 1 King Bed

Presidential Suite, 1 Twin Bed

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

Standard Room

Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Suite, 1 Bedroom, Kitchen (Dining)

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Crowne Plaza Orlando-Downtown by IHG

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Prices for upcoming dates