Name: DoubleTree by Hilton at the Entrance to Universal Orlando
Address: 5780 Major Blvd, Florida Center, Orlando, Florida, United States of America, Orlando, Orange County, US
Price range: US$89–US$839 per night
Rating: 8.33

What guests think

At DoubleTree by Hilton at the Entrance to Universal Orlando, travelers consistently praise the walkable location for Universal and the generally friendly, helpful staff, while feedback is mixed on aging rooms and maintenance, with experiences ranging from comfortable to disappointing.

Pool and family areas are popular, though the hot tub and elevators are occasionally out of service, and the free Universal shuttle runs on a limited schedule. Many disliked the nightly self-parking fee and found on-site dining convenient but pricey. Cleanliness feels inconsistent, with some spotless stays and others citing musty odors or missed housekeeping. Expect a convenient Universal base with welcoming service, but manage expectations on room age, costs, and occasional hiccups.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Large pool, splash pad, gym and on-site outlets like Starbucks and a bar are appreciated. Recurring drawbacks include a limited-schedule Universal shuttle, expensive self-parking with occasional gate issues, and intermittent hot tub/elevator problems.

Related guest reviews

6

Heidi

14 Sept 2025

·

Stayed 3 nights

Outside pool area needed attention. Hot tub wasn’t working for the whole stay ( no heat, water was cooler than the pool) and hotel umbrella wasn’t secured in it holder and flew out into the pool on top of us. Food wasn’t available outside.

8

Vivian

29 Aug 2025

·

Stayed 3 nights

The parking unexpectedly cost $33/day. The machine didn’t work properly in the lot. Some of the shops in the hotel lobby took cash and others only took credit cards. While others accepted a charge to your room. The shuttle to Universal was not available after the morning rush r during lunchtime to return. I have asked for an itemized receipt but never received one. The staff was nice.

10

Ted

26 Aug 2025

·

Stayed 1 night

Stayed here at least 10 times. I would go back any day. The pool, gym, bar and location all top tier.

10

Brian

25 Aug 2025

·

Stayed 3 nights

Very convenient for my travel purposes. Clean. Quiet. Don't remember noticing this anyplace before, but the room hallways smelled great! Worked out a few times. Fitness room was above average. Would stay here again.

10

Bonnie

10 Aug 2025

·

Stayed 5 nights

The room was nice and spacious, with a fridge but no microwave. A cozy lounge chair as well as a rolling office chair made it easy to have conversations with others in the room. There were tables and chairs available in the lobby as well as the outside courtyard to gather with others. The beds were very comfortable, with a nice clean bathroom that offered plenty of counterspace, as well as multiple outlets. The pool was very warm, but clean. There were a lot of people at the pool, but it felt big enough that I didn't feel like it was crowded. There is also a nice splashpad for the kids and a large hot tub. Self-serve laundry facilities were conveniently located and easy to use as well. Several food options are available right at the hotel. The food there was very good, but also pretty pricey. If you need a cheaper food option, we found that CityWalk had the cheapest food options around. There was a free shuttle available to the Universal parks, which was super easy to schedule and use. The park was also close enough to walk when the shuttle times didn't quite work with our schedule. We had a great stay here!

6

Sircy

10 Aug 2025

·

Stayed 3 nights

Broken elevator broken ice machine wait over a hour for my room parking lot to expensive

10

Chris

9 Aug 2025

·

Stayed 2 nights

We have stayed many times. The food is great, the pool is AMAZING, and the staff is incredible. Seriously, the staff are genuinely lovely people. They keep the property in good repair. Nothing is ever broken. The onsite Starbucks is a real Starbucks with full offerings.

10

Elizabeth

8 Aug 2025

·

Stayed 1 night

The property was clean. The hotel is very close to universal and has shuttle to the parks.

8

Kimberlee

4 Aug 2025

·

Stayed 5 nights

Front desk was very friendly giving us a cookie and bottles of water. The American Grill had excellent food and our server was very good as well. The power was out when we checked into the hotel so that was kind of an issue in the beginning but we still got our room before 4:00. Our only complaint was that the water in the pool was way too warm. Not refreshing at all. I know it’s hot in Florida but some places have cooling systems for their pools and the doubletree should invest in one. The hotel itself is a bit tired and in need of some updating including the common areas, rooms and bathrooms. Overall we had a nice time and our primary reason for visiting was to go to Universal Parks. The hotel provided transportation to and from the parks, just wish the shuttle went back n forth all day long instead of just certain times.

6

Maureen Patricia

18 Jun 2025

·

Stayed 3 nights

Hotel was good but the parking was not. They charged $33 a night and the gates never worked with the room card. Had to always ring the front desk for them to open it always. Elevators were slow especially the day I was leaving and had a deadline. Other then that it was good

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Cleanliness

Cleanliness feedback is mixed: many guests found rooms and common areas tidy, while others reported musty odors, stained linens, mold, pests, or missed housekeeping.

Related guest reviews

2

Logan

23 Nov 2025

·

Stayed 4 nights

No hot water. Blood on the sheets. Had a four night stay and wasn’t offered a new room until the day I went to check out.

8

Lucretia

1 Nov 2025

·

Stayed 2 nights

Everything was clean and the staff very professional.

4

Amy

15 Oct 2025

·

Stayed 3 nights

We booked this hotel due to convienence of proximity to Universal Parks. What a mistake! Hotel is outdated and needs some major upgrades. Parking is 33 daily and they offer shuttle to parks, but only runs three times and limited runs in evening. The carpets in room are filthy, our room smelled musty and of cigar smoke, and the shower head was loose on wall and spraying water. The lobby smells old. I could go on and on. We arrived a little early ahead of check in, room was not ready until over an hour and fifteen minutes at suggested check in time, which was 4pm. I never did get a call or text that room was ready as I was told. I had to go back up to desk and ask. My husband and son, had early entry for HHN and had to go to parks without ability to shower after 17 hour card ride. It is not anywhere near worth the price. Oh, breakfast Buffett is $30 a person.

10

Kimberly

29 Sept 2025

·

Stayed 1 night

Clean room. Slow to check in. Overall great stay.

4

Jordan

29 Aug 2025

·

Stayed 1 night

Upon arrival, the room appeared decent. However, we quickly realized the bathroom had no vent which in turn meant black moldy-mildewy spotting on the walls and in the shower. Unfortunately, we will not be staying here in the future.

2

Decarla

24 Aug 2025

·

Stayed 1 night

My room was dirty. Dingy thin blankets and my husband killed a baby roach! Never will I stay here again.

4

Brooke

4 Aug 2025

·

Stayed 3 nights

Unfortunately upon arrival our room was not clean. When we opened the room door it smelled mildewy & the air condition unit was dripping.. Then when we went into the bathroom we found small black hairs all over the shower. Our TV in the room was broken & only 2 out of our 5 outlets worked lol. It was super disappointing to the point we considered switching to a different hotel. It was also disappointing bc I picked it specifically based off the decent reviews it had. Maybe it was just a dud & the rest of their property is clean but I can confirm I will never stay there again.

10

Layla

3 Jul 2025

·

Stayed 2 nights

Amazing service & clean rooms.

10

Vicki

8 Jun 2025

·

Stayed 3 nights

Our room was nicely, clean and well kept. The lobby and all other areas were as well. I love the fact that the housekeeping services are phenomenal! We had fresh clean sheets and towels every day, and our beds were made spectacularly! I wanted to leave a tip for them, but could not find them at the end of the day when I returned to my room. The warm Doubletree chocolate chip cookies are just an added bonus.!!!

10

Johanna

7 Jun 2025

·

Stayed 4 nights

Great location, good value and the room is clean

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Rooms

Rooms are generally spacious with comfortable beds for many and some Universal views, but decor feels dated, AC can be loud, noise from halls or events occurs, and several rooms lack a microwave.

Related guest reviews

10

Cielo Edith Mejia

27 Aug 2025

·

Stayed 7 nights

There is no continental breakfast and free parking for guests. Other than that the beds were very comfortable and spacious rooms it fit a family of five wonderfully.

10

Liana

17 Aug 2025

·

Stayed 4 nights

Best hotel i’ve ever been too.. we had the park view and it was amazing. Will be going back

6

Daniel

13 Aug 2025

·

Stayed 3 nights

The hotel itself is clean and modern, however the rooms are dated. Our room had a broken door to the fridge and a broken mattress protector. I asked to have them looked at but after a long day out, neither had been fixed - and remained broken for 2 days until I checked out. Additionally the air conditioning unit was very loud all night.

10

Bonnie

10 Aug 2025

·

Stayed 5 nights

The room was nice and spacious, with a fridge but no microwave. A cozy lounge chair as well as a rolling office chair made it easy to have conversations with others in the room. There were tables and chairs available in the lobby as well as the outside courtyard to gather with others. The beds were very comfortable, with a nice clean bathroom that offered plenty of counterspace, as well as multiple outlets. The pool was very warm, but clean. There were a lot of people at the pool, but it felt big enough that I didn't feel like it was crowded. There is also a nice splashpad for the kids and a large hot tub. Self-serve laundry facilities were conveniently located and easy to use as well. Several food options are available right at the hotel. The food there was very good, but also pretty pricey. If you need a cheaper food option, we found that CityWalk had the cheapest food options around. There was a free shuttle available to the Universal parks, which was super easy to schedule and use. The park was also close enough to walk when the shuttle times didn't quite work with our schedule. We had a great stay here!

8

Ryan

27 Jul 2025

·

Stayed 2 nights

Stay was good nothing special. Check was great one hour early no issues . Beds uncomfortable mattesss cover had holes in it in the sides . Noisy bed sheets. Room as clean and everything worked as it should . Large pool,Starbucks on site and food till 11pm Bar looked packed every night . See decent stay .

8

Pamela

27 Jul 2025

·

Stayed 1 night

Room was hot, should’ve been cooler since it’s 100 degrees outside

8

Joelle

26 Jul 2025

·

Stayed 3 nights

Great pool and splash pad for kids. The bed was uncomfortable and walls are very thin. Otherwise friendly staff and great location close to everything

8

Jordan Lamont

15 Jul 2025

·

Stayed 5 nights

The rooms were very clean, and the staff were all very friendly. My only complaints are that the elevators were extremely slow and there was no microwave in the room.

8

Daniel

15 Jul 2025

·

Stayed 2 nights

There are a lot of upgrades needed in the hotel rooms. You just expect more from this kind of hotel.

8

Justin

13 Jul 2025

·

Stayed 2 nights

Just need some tech upgrades and shower/bathroom. You should be able to cast your phone onto the tv. The showers should not be football high school locker room showers with no privacy. The walls are very thin. Smells old. Decent stay since it’s close to park but time for an update.

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Service

Staff are widely described as friendly and accommodating, with some standout assistance and upgrades. However, multiple reviews note long check-in lines, difficulty reaching the front desk, and inconsistent follow-through on issues.

Related guest reviews

10

Deborah

23 Nov 2025

·

Stayed 3 nights

Front desk clerk Caitlin, she was amazing. Very polite, and helpful. When I tell you she went over and above for help. Her guest service rate was over a 10. Every hotel needs a Caitlin.

10

Jessica

1 Nov 2025

·

Stayed 1 night

Staff as always super nice! Property was clean and check in/out was a beeeze

4

Brenda

27 Aug 2025

·

Stayed 3 nights

Most services on the property were close to room’s and I received a room near elevator as I requested. This was very helpful. However, I couldn’t reach front desk by phone. There was no information about food establishments. I didn’t get a printed receipt for room at checkout. I did ask for and received parking receipt but it was an enormous amount of $33 per day. They did not provide room receipt. There wasn’t any communication with hotel staff or front desk.

10

Ariel

25 Aug 2025

·

Stayed 1 night

The staff was amazing, gave us a free upgrade and everything was nice

10

Brian

18 Aug 2025

·

Stayed 1 night

We were only scheduled to stay in this property for one night. Our flight was supposed to land in Orlando at approximately 7:00. We were heavily delayed, and didn’t arrive in Orlando/at the hotel until 5:00 AM. Had contacted staff and they checked us in virtually and after we arrived extended late check out to 12:30 for us, allowing us some extra sleep after a long day of delays. VERY appreciated.

2

Lakisha

3 Aug 2025

·

Stayed 8 nights

First time staying at this property, the staff was very rude, and unprofessional. Everyone look like they were having a bad day. It was very dirty and dated, no one answers the phone at the reception desk. Housekeeping doesn’t clean the room regularly, and 1 day our room did not have any water, and we had issues with toilet the entire vacation. The elevator was horrible, at least one or two was not working at times. I did speak to the manager 1 day, but not much was done. I was told that I would be given points for the inconvenience, but as of now still nothing. Starbucks was no better, everyone there was rude, no smile at all. They have a Very nice pool, but the pool bar is a joke. Overpriced with watered drinks. Seems like the staff at this hotel just hates their job. We did get very good food and service at the sunshine Café for breakfast, and also the pizza shop. Location is good, especially if you’re planning on going to Universal, which is walking distance. But if you’re looking for good service with a pleasant staff, that care's about your stay, that’s clean and in good working condition avoid this location.

4

Eilidh

27 Jul 2025

·

Stayed 3 nights

I've stayed at a couple Double Trees so happily booked this one, but now wish I hadn't. The air-conditioning sounded like a water feature inside the wall and the ceiling in the shower leaked almost as much as the showerhead when the water turned on. I tried multiple times to get hold of front desk from my room but never got through to anyone. It also took me far too long to find out that a service the hotel supposedly offered, they actually didn't and only found out from their AI assistant. So overall, a pretty disappointing stay.

6

Ben

7 Jul 2025

·

Stayed 3 nights

I want to start by saying the staff at the Sunshine Café were outstanding, as were the team and bartender at the American Grill—truly exceptional service. The beds and pillows were also fairly comfortable. That said, I’m giving a three-star review for the following reasons: 1. When I tried to reach the front desk, I was met with an AI system that struggled to understand my request. Eventually, it said I would be connected to a real person, but no one ever answered. 2. I attempted to order room service multiple times with no response. 3. I went down to the front desk to share my concerns and was told the food and beverage manager would call our room. That call never came. 4. Housekeeping was subpar—trash was left behind, and overall tidiness was lacking. 5. Given Hilton’s reputation and the price point, the rooms and carpeting are due for an upgrade. Lastly, I miss the convenience of an in-room folder listing hotel services and contact numbers. Relying solely on QR codes for basic information is inconvenient and impersonal. I believe Hilton can do better.

10

nora

7 Jul 2025

·

Stayed 3 nights

Exceptional Stay. Our room was immaculately clean. The service was incredible. Everyone was so nice and helpful. The breakfast buffet was delicious. Ask for waiter Vinney. He went out of his way to make our breakfast experience great.

2

leslie

10 Jun 2025

·

Stayed 4 nights

Front office staff was very professional. Arrived at hotel at 4:00pm didn't get checked into my room until after 10:00pm line was extremely long with only two workers working the front desk also the roof was leaking in the lobby.

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Location

Directly across from Universal, the hotel is an easy walk to the parks and near many dining and shopping options.

Related guest reviews

8

Lydia

15 Oct 2025

·

Stayed 4 nights

Stayed here for ease of access to Universal. It was easy to walk there and back. The hotel was average and could use some updates. Not a bad place to stay for the location.

10

Forest

5 Oct 2025

·

Stayed 1 night

Staff and location excellent

10

Matthew

21 Aug 2025

·

Stayed 2 nights

Very convenient for Universal across the street. Extra parking fees unexpected, but convenient.

10

Michael

6 Aug 2025

·

Stayed 6 nights

Nice place to stay and is within walking distance to City Walk.

10

Angela

31 Jul 2025

·

Stayed 1 night

Great location, great price, friendly staff, good accommodations on site.

8

DEVARAJA

24 Jul 2025

·

Stayed 3 nights

Its right next to the universal Studios. The location has many restaurants nearby.

8

Nicola

20 Jul 2025

·

Stayed 2 nights

Easy walk to Universal. The distance is the same as the car park. Good views of Universal from the rooms. Happy with our stay and would return.

10

Muhammad

18 Jul 2025

·

Stayed 3 nights

Close to entrance of Universal

10

Laurie

17 Jul 2025

·

Stayed 1 night

This is the perfect location for Universal. About 15 or 20 min walk in on a pedestrian walk way. Driving is like 4 minutes. Hotel is clean, walk is safe. Hotel has ameneties but we always stay just to go Universal.

10

Jenna

3 Jul 2025

·

Stayed 1 night

Beautiful property and 15 minute walk to universal! Cant beat it

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Dining

Guests like the convenience of on-site options (Starbucks, breakfast buffet, bar/grill, ice cream), and several enjoyed the food. Pricing is frequently called high, and a few outlets were closed or had limited hours during some stays.

Related guest reviews

10

George Jr

2 Oct 2025

·

Stayed 3 nights

My stay was not only comfortable and immaculate, but every single one of the staff was friendly, helpful, and on point. From the Bell Hops Kip and Dan, the wonderful staff of the Sunshine Cafe, who delivered the best breakfast buffet I've had at a hotel in years, to the clerks who checked me in and the bartender of the American Grill. All of you deserve a raise! The room was also wonderful, with a great view, very clean and well stocked, it was the best stay I've had in years. I will certainly return the next time I am in the area!

8

Conrad

25 Aug 2025

·

Stayed 2 nights

Three people had buffet breakfast, nothing fancy, $120 with Tip

10

megan

23 Aug 2025

·

Stayed 3 nights

This hotel was great. One of the friendliest staff as a whole. Everyone went above and beyond. Clean. Breakfast is overpriced but tasted good.

8

Kasanu Shaquan

15 Aug 2025

·

Stayed 5 nights

The property was nice, I like that it had Starbucks and other places to dine.

10

Ana

6 Aug 2025

·

Stayed 3 nights

Friendly staff and amazing universal benefits: such an easy and enjoyable walk to the park. Will be booking again for our next universal trip. The breakfast cafe was excellent!

10

Shirley A

24 Jul 2025

·

Stayed 5 nights

I really loved my vacation stay at this resort the staff were so friendly I really loved the breakfast buffet all the waiters were very nice I unfortunately didn’t keep their names The only 2 people I didn’t have a good experience with were the service at the Starbucks location inside the resort and when I was checking out

10

Lekeisha

29 Jun 2025

·

Stayed 4 nights

The all you can eat breakfast for 29.99. The food is great. The omelet was perfect friendly environment. Also they have a starbucks and a bar. AND UNLIMITED COOKIES DELICIOUS.

10

Aly

20 Jun 2025

·

Stayed 3 nights

Loved my stay! Enjoyed the proximity to the park and amenities. I do wish there was a bar other than the pool open earlier in the day but the drive from the pool bar was great.

10

Agata

17 Jun 2025

·

Stayed 1 night

Great hotel, but breakfast and dinner restaurant not so good

8

Robert

12 Jun 2025

·

Stayed 4 nights

Obviously location is one of the biggest pro. Staff were very friendly and provided great service. Bell desk employees not so friendly (didn’t look happy) but did his job. Hotel is a bit outdated but no issues on that. Very clean. The restaurant (American Grill) did not meet my expectations, the one and only negative during my stay. Overcooked fried chicken, tater tots were not crispy (as if were reheated), a big disappointment after a long day at Universal, truly a bummer. We were craving for some good quality food. After that ordered DoorDash and Uber eats for the rest of my stay. Complementary cookies were nice.

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Month	Average price
January	US$164
February	US$212
March	US$190
April	US$204
May	US$123
June	US$138
July	US$114
August	US$180
September	US$145
October	US$150
November	US$183
December	US$157

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $109	16	17	18 $139	19 $181
20 $105	21 $105	22 $839	23 $106	24 $105	25 $122	26 $145
27 $89	28 $91	29 $89	30 $89

Su	Mo	Tu	We	Th	Fr	Sa
				1 $99	2 $131	3 $512
4 $98	5 $99	6 $97	7 $99	8 $99	9 $176	10 $512
11 $134	12 $105	13 $115	14 $132	15 $138	16	17 $277
18 $108	19 $91	20 $91	21 $123	22 $115	23 $170	24 $154
25 $101	26 $89	27 $91	28 $91	29 $89	30 $132	31 $130

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Monthly average prices

About this property

Location

Room options

Room, 1 King Bed

Room, 1 Queen Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Room (Parlor)

Room, 1 Queen Bed, Accessible (Roll-In Shower)

Room, 1 King Bed (Fitness)

Room, 1 King Bed, Corner

Room, 1 Queen Bed

Room, 2 Queen Beds (Fitness)

Suite, 2 Bedrooms

Room, 2 Queen Beds (Universal View)

Premium Room, 2 Queen Beds

Room, 2 Queen Beds

Room, 2 Queen Beds, Accessible

Room, 1 King Bed, Accessible (Roll-In Shower)

Standard Room, 1 King Bed

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about DoubleTree by Hilton at the Entrance to Universal Orlando

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