Name: Hampton Inn & Suites Salt Lake City-West Jordan
Address: 3923 W Center Park Dr, West Jordan, Utah, United States of America, West Jordan, Utah, US
Price range: US$120–US$203 per night
Rating: 8.65

What guests think

At Hampton Inn & Suites Salt Lake City-West Jordan, travellers repeatedly praise the friendly staff, clean, spacious rooms, and a convenient location near Jordan Landing and the amphitheater, while noting drawbacks like the removed hot tub and occasional pool closures.

Common frustrations include uncomfortable or noisy beds, thin walls, and intermittent maintenance issues with HVAC, blinds, and water pressure. Service is often praised as welcoming and accommodating, though a few reviews cite slow check-in, housekeeping lapses, or unhelpful responses. Breakfast is generally liked but can run low, feel limited, or be uneven in quality. Expect a convenient, friendly stay with some service and facility trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

The hot tub has been removed and several guests encountered pool closures or cold water; photos sometimes still show a hot tub. Some guests found parking easy or safe, and there were occasional maintenance or outage issues.

Related guest reviews

10

Edwin

30 Jun 2024

·

Stayed 1 night

Great location and dining options. We liked the room and facilities. Accidentally got wrong room number on the card but was corrected and no problem checking in . Breakfast is good. Pool closes early so we couldn't use it the first night and it was closed in the morning for maintenance till 10am with a 11 am check out time. Front desk let us stay till 12 and extended our check out time 1 hr so kids could enjoy the pool and we gad enough time. Front desk was very nice and helpful.

2

ryan

26 Nov 2024

·

Stayed 1 night

They had a hot tub in the past. Obviously it had problems. Rather than fixing the hot tub, they filled it in and tiles over it. Very disappointed. Won't be staying here again

10

Tearsa

29 Sept 2025

·

Stayed 1 night

Clean room, nice lobby, staff was friendly. Parking was safe. Convenient location. A little loud due to nearby traffic, but not more than what you'd expect for the location. Free hot breakfast bar with some basic options available. Overall we would stay again.

8

Craig

23 Nov 2024

·

Stayed 2 nights

Pool was out of commmission and still have not gotten a receipt that was promised for the stay. if you could email one that is needed for my accounting department. Thanks.

6

Kimon

22 Dec 2025

·

Stayed 2 nights

Breakfast was very unspectacular— how do you make eggs so unappetizing? Hot tub was removed…room doors all slam loudly from 9pm-2am and 5am.

10

Crystal

29 Feb 2024

·

Stayed 1 night

Everything was clean and comfortable. We did not use the pool or other amenities, and as we were checking out we heard them say the pool was going under renovations. So if that is what interests you, you might want to see if it's up and running by the time of your stay. Otherwise, we had a nice visit.

6

Matthew

16 Oct 2025

·

Stayed 2 nights

Staff where great, room clean, bathroom shower fixtures in need of attention, heating and cooling unit in need of attention. The hotel pictures show a Hot tube in the pool area, there is absolutely NO hot tub on the hotel property. The Pool was not heated very cold for kids and not enjoyable at all

8

Crystal

23 May 2024

·

Stayed 2 nights

Good motel. No hot tub though

8

Danny

6 Nov 2023

·

Stayed 2 nights

Was clean and well kept. Great location, close to shopping, dining, etc. Only wish they would have had a hot tub. Not sure why hotels are doing away with their hot tubs. If you ask me, do away with the pool and keep the hot tub!

8

Michelle

28 Aug 2023

·

Stayed 1 night

This is a nice clean place, staff is very helpful. The only thing I missed was the spa, they did have a pool. There is no microwave in the room. Room was priced reasonably.

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Cleanliness

Many reviews describe very clean rooms and public areas. Several others report lapses such as dirty bathrooms or floors, trash under beds, and missed housekeeping.

Related guest reviews

10

Jillian

13 Nov 2025

·

Stayed 1 night

Clean and quiet rooms.

4

Cheryl

14 Jun 2024

·

Stayed 1 night

We found garbage underneath our beds . Our bathtub backed up and made awful noises all night . My daughter had engagement photos the next day and could not shower. I was very upset and contacted the front desk. They would not refund me for the night. They did give me points, but I was so upset.

10

Christopher

24 Jul 2024

·

Stayed 1 night

The property was very clean and the staff were very nice!

6

Denise

14 Jun 2025

·

Stayed 2 nights

The room was spacious and we liked the sliding doors to get into the sides of the building. It made bringing luggage in easy. The problem we had was that I called down to the front desk to ask for towel service and for someone to come mop in front of the kitchen sink and the bathroom sink the next day. The floors were sticky when we got there. No one ever came with fresh towels and no one ever mopped the floor. We had to go down to the desk and get our own towels.

4

Ralynne

22 Aug 2023

·

Stayed 1 night

When checking in the worker was not very polite and not informative. He did not give us any information about the amenities, breakfast, or WiFi, which is usually the norm at other hotels I have stayed at. What was weird is that I received a text message from him asking if we needed anything. I feel like this is really weird and that this service should be provided at check in, not through a text message. We were put in a handicap accessible room, not by our own request. The room was not cleaned well. There was trash under the bed, including a huge Mountain Dew bottle. The blinds were suppose to be electric but they didn’t even work and the one set of blinds were held up by a binder clip. This would be impossible for a wheelchair bound person to open the blinds. There were two ottomans at the end of the bed that were in poor condition. I’m addition there were dirty shoe prints on the floor by the sink. The next morning we had breakfast, which was good. The older man, Steve, I think that was his name, was very helpful and friendly. It would be nice if other hotels had a man like him in the dining area. At check out, the women was friendly and nice. She also gave us a couple water bottles for the road. I usually don’t give reviews but I felt like the pros and cons should be noted in this case. I stayed at this hotel twice before a few years ago and I didn’t have any complaints. It is unfortunate that it has seemed to go downhill and I wouldn’t stay here again.

10

Vincent

10 Jul 2025

·

Stayed 2 nights

Room was very clean

10

Dan

22 Jan 2025

·

Stayed 3 nights

Excellent Hotel and Clean

10

Gary

5 Jul 2025

·

Stayed 1 night

The entire experience was top notch! Great service, friendly staff, and the room was beautiful and clean.

6

Gene

27 Apr 2025

·

Stayed 1 night

The bathroom was dirty. Hair on the floor, had not been mopped. The beds were very uncomfortable. At 10 p.m. the room above us was very noisy. It sounded like they were picking up furniture and dropping it. We we're going to call after a few minutes then it stopped. The continental breakfast was good.

2

Omar

30 Dec 2024

·

Stayed 1 night

The room was semi clean. The desk table looked as if they didn’t wipe it down the floor seemed like they didn’t vacuum it. Found earrings on the floor near the bed. The sheets kept sliding off the bed was SUPER SUPER uncomfortable my toddler wasn’t even comfortable we didn’t really rest at all. We could feel the springs of the bed and hear them as we got into bed and when we would toss and turn. The area around the hotel is nice just wouldn’t stay here again.

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Rooms

Rooms are often spacious and comfortable, with some quiet stays and good views. Repeated complaints cite hard or sagging mattresses, thin walls and noise, and maintenance issues with blinds, HVAC, or low water pressure; Wi-Fi issues are occasionally mentioned.

Related guest reviews

8

Terry

26 Aug 2024

·

Stayed 2 nights

The lighting in the room is less than soothing and warm. The black out blind was difficult to lower.

8

Bernadette

6 Jan 2023

·

Stayed 19,358 nights

Satellite tv was not working.

4

todd

22 May 2024

·

Stayed 3 nights

The blinds would not open or close. The bed had a pit in the middle to roll in to. The shower had no pressure.

8

Janice

18 Jul 2023

·

Stayed 1 night

Noisier on one side of the building than the other due to nearby road. There is no noise from the airport side overnight.

6

Rosa

15 Mar 2024

·

Stayed 1 night

Bed that we slept in was not comfortable. Heater did not work. We were hoping to put the fan on continuous to help cancel put the noise but it dis not work. Walls are super thin as well. Breakfast provided was good

6

Tina

3 Sept 2023

·

Stayed 2 nights

WI-FI very weak and had to login hourly. While free breakfast is appreciated, most of the bread items were stale, brown sugar for oatmeal was one big chunk and items were expired.

8

stephen

21 Mar 2024

·

Stayed 1 night

The staff was always nice. The room was HUGE and it was clean, not spotless but cleaner than expected these days. I’d stay here again and likely will.

6

Wanda

31 Oct 2025

·

Stayed 1 night

Nice room. Walls are thin. Neighbors were noisy.staff at breakfast were so nice.

8

Bryan

21 Jul 2025

·

Stayed 1 night

I use a CPAP machine and there was NO access to outlets on the nightstand. I had to unplug the alarm clock to get to an outlet. It was a pain to do. My wife thought the mattress was very uncomfortable. We rather enjoyed our stay.

8

Ali

1 Oct 2024

·

Stayed 3 nights

The only complaint I have is my bed was very firm.

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Service

Staff are frequently praised as friendly, attentive, and accommodating across the front desk and breakfast. A minority report slow or difficult check-in, unfulfilled requests, housekeeping delays, or inflexible handling of reservations.

Related guest reviews

10

Ronald

7 Apr 2025

·

Stayed 1 night

The staff were amazing and very accommodating. At first they said it would be a couple of hours before they could get us a room. After waiting in the lobby they only 10 minutes they said that we could have our room in 5 minutes. Additionally the next day they allowed us to check out at noon so that we could watch conference. These guys are awesome.

4

Jeff

30 Mar 2023

·

Stayed 1 night

Good: hotel was clean and comfortable, breakfast good though could use more fruit, pool well heated but no hot tub. Bad: We had booked a non-refundable rate on a Saturday night traveling up from Zion National Park. The roads closed Friday morning and prevented us from traveling further East, so we booked another night at this property for Friday night, hoping to cancel Saturday's. Arriving at the hotel Friday evening we asked about possibility to cancel Saturday since we booked a second night and was told nothing they can do as the manager was not there. Sat morning went to ask again. Manager returns and apologies we "weren't educated" on how this works, something about a contract between Hotels.com and the hotel, losing money, etc. She said the property did not have the money I paid for the room yet (hotels.com said the opposite). I explained our situation again and asked for accommodation since the roads in southern Utah were closed requiring us to change plans. She was completely unwilling to accommodate. Hotels.com contacted the property on my behalf stating the hotel DID have our funds already and they simply needed a waiver to provide a refund, which the property refused to do. So in the end we lost out on $150 due to circumstances beyond our control. An email to Hilton Honors was just redirected to the property and they have not replied. Lesson learned fo rus not to book non-refundable stays, but we'll select a different property to stay instead next time.

10

Paul

23 Dec 2025

·

Stayed 1 night

Front desk gentlemen at check in and check out were great and were able to accommodate our special request for our vehicle parking.

10

Leyton

8 Nov 2024

·

Stayed 2 nights

I always stay here when visiting West Jordan. Staff always goes above and beyond. Thank you for being great hosts!

6

Diane

31 Jul 2023

·

Stayed 2 nights

The front desk guy checking in couldn't merge my reservation, insisting I would have to change rooms on Sunday. Even though I called so this problem wouldn't happen and it did. Then Sunday they text me and ask about cleaning and servicing the room, I texted back when we would be out of the room, come back at 9:00pm and nothing was done. Called the front desk, he said he was understaffed and if we wanted clean towels we would have to come down, he couldn't find anybody to bring them up. Tuesday check-out girl was excellant.

10

Mark

31 Jul 2025

·

Stayed 1 night

Excellent staff and service.

2

Leslie

1 Dec 2025

·

Stayed 3 nights

This hotel has been our go to hotel for the majority of our Salt Lake trips. With that being said, we will never stay at this hotel again. It started out with them having television issues that took out all stations so if you wanted to watch TV, you had to log into your own streaming. Second night elevators went out so you had to use the stairs if you were above the first floor. This one was not as big of an issue because I know things happen. We've always slept well at this hotel but the room we were given had paper, thin mattresses, and I think that the floor would've had more cushioning to sleep on. The main reason we will never stay here again is because on our last night in we waited at the front desk so we could ask for more toilet paper and nobody ever came up to the desk. I decided I would just ring down in the morning and get a roll since we had enough to hopefully last us through the night. When I rang down at 7 AM, I was informed that housekeeping would not be in until 8:30 or 9 o'clock. When I asked if somebody else could run us up a roll of toilet paper she sighed and said she guessed she could put a sign out at the desk. I had my child in the bathroom waiting for toilet paper and it took over 20 minutes to bring up a roll of toilet paper. As we left out at 8 AM, we witnessed one housekeeping, knocking on a door and another one rolling by us after being told that no housekeeping would be in until later. I will not be staying at another Hampton Inn in the future.

4

Ralynne

22 Aug 2023

·

Stayed 1 night

When checking in the worker was not very polite and not informative. He did not give us any information about the amenities, breakfast, or WiFi, which is usually the norm at other hotels I have stayed at. What was weird is that I received a text message from him asking if we needed anything. I feel like this is really weird and that this service should be provided at check in, not through a text message. We were put in a handicap accessible room, not by our own request. The room was not cleaned well. There was trash under the bed, including a huge Mountain Dew bottle. The blinds were suppose to be electric but they didn’t even work and the one set of blinds were held up by a binder clip. This would be impossible for a wheelchair bound person to open the blinds. There were two ottomans at the end of the bed that were in poor condition. I’m addition there were dirty shoe prints on the floor by the sink. The next morning we had breakfast, which was good. The older man, Steve, I think that was his name, was very helpful and friendly. It would be nice if other hotels had a man like him in the dining area. At check out, the women was friendly and nice. She also gave us a couple water bottles for the road. I usually don’t give reviews but I felt like the pros and cons should be noted in this case. I stayed at this hotel twice before a few years ago and I didn’t have any complaints. It is unfortunate that it has seemed to go downhill and I wouldn’t stay here again.

10

Jaime

8 Jun 2023

·

Stayed 1 night

The staff was excellent very kind as was Steve In the breakfast area so very sweet. Everyone was great will only stay here when I visit because of the service thank you again !

10

James

14 Jul 2025

·

Stayed 2 nights

Great customer service from staff, they comped me some sodas and ice cream because it was our anniversary was a very nice jester.Trinity was the gals name that goes above and beyond. We will be back

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Location

Very convenient for Jordan Landing shopping and dining and for events at the Utah First Credit Union (USANA) Amphitheater, with easy road access. Some rooms experience traffic or siren noise.

Related guest reviews

10

Aubrey

3 Oct 2025

·

Stayed 2 nights

Great located property. Close to the concert venue

10

Nichole

28 May 2025

·

Stayed 1 night

Definitely Clean. close to a huge plaza that has several dining and shopping needs

8

Emmalene

29 Aug 2025

·

Stayed 1 night

Hotel was a nice palce to stay if your going to a concert at the Utah first amphitheater. Also close to decent resteraunts about a block and a half away. Overall I really enjoyed our stay.

10

Maria

22 Jul 2024

·

Stayed 1 night

It worked perfectly for our trip to see the Niall Horan concert at the Utah First Credit Union Amphitheater 🎉🎉

8

Vernita

9 Jul 2023

·

Stayed 2 nights

I liked that the area was quiet. Close to the venue. Also close to shopping

10

Vera

24 Oct 2025

·

Stayed 7 nights

We've stayed here several times in the past 2 years. We keep going back because of the friendly staff, and the clean and comfortable rooms, but also the fact that it is so convenient to so much shopping and dinning.

10

Preston S

2 Aug 2024

·

Stayed 4 nights

This property is in a good location. Close to shopping and the expressway.

8

Jennifer

11 Jun 2023

·

Stayed 2 nights

Convenient location across from Jordan Landing!

8

Elizabeth

29 Aug 2025

·

Stayed 1 night

Convenient location if you are planning to see a concert.

10

Gilberto

12 Aug 2024

·

Stayed 4 nights

It’s in a good location close to everything. Clean, well kept rooms. Would definitely stay at this hotel again.

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Dining

Breakfast is often praised as good with helpful service and a decent variety. Several reviews note limited selection, slow refills, items running out, or weak coffee.

Related guest reviews

10

Shannon

13 May 2024

·

Stayed 2 nights

Our stay was great. Beds were comfy and the staff was all great. The gentleman that manned the breakfast was the sweetest and helped me kids make their waffles. He also went out of his way to make sure i had ice for my water bottle.

8

Jammie

26 Oct 2023

·

Stayed 1 night

Would definitely come back. Great breakfast and the gentleman during breakfast service was amazing. Very kind, helpful, and kept everything stocked and cleaned. Very close to Usana Amphitheater. Food and shopping a hop skip away.

8

Stephanie

28 Jul 2025

·

Stayed 2 nights

This hotel and room were nice. However, the shower shelf was cracking, the shampoo dispenser fell off the wall, the air conditioner never really got the room cold, the continental breakfast was okay but few options

10

Heather

15 Dec 2025

·

Stayed 2 nights

Room was clean and ready to go. Breakfast was good. Lots of options.

10

Wes

24 Nov 2025

·

Stayed 2 nights

It was awesome and the staff members were very nice and helpful. I enjoyed my time there. Breakfast was amazing.

8

Gina

22 Jul 2024

·

Stayed 2 nights

Check in was great, the room was ready with everything we asked for. The bathroom needing some cleanup / touch ups. The room extras like great shampoo lotion and body wash as wonderful!! Breakfast was ok - refilling was slow so it took awhile.

10

Terresa

4 Feb 2024

·

Stayed 2 nights

Very nice front desk. Great breakfast. Clean room..very happy. Would stay again

6

Kimon

22 Dec 2025

·

Stayed 2 nights

Breakfast was very unspectacular— how do you make eggs so unappetizing? Hot tub was removed…room doors all slam loudly from 9pm-2am and 5am.

10

Britney

4 May 2025

·

Stayed 3 nights

Best hotel breakfast we've ever had

4

Melea

28 Jul 2025

·

Stayed 2 nights

Breakfast was poor. Sunday when coming to have breakfast at 9:30 the food had run out. Very disappointed.

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Month	Average price
January	US$109
February	US$103
March	US$125
April	US$137
May	US$134
June	US$146
July	US$175
August	US$129
September	US$143
October	US$135
November	US$132
December	US$101

Su	Mo	Tu	We	Th	Fr	Sa
				1 $130	2 $130	3 $130
4 $130	5 $153	6 $183	7	8 $167	9 $187	10 $167
11 $177	12 $172	13 $167	14 $162	15 $136	16 $161	17 $143
18 $130	19 $131	20 $136	21 $136	22 $131	23 $142	24 $131
25 $131	26 $135	27 $159	28 $152	29 $132	30 $132	31 $138

Hampton Inn & Suites Salt Lake City-West Jordan

Prices for Hampton Inn & Suites Salt Lake City-West Jordan

Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds

Room, 2 Queen Beds, Accessible

Suite, 1 King Bed, Accessible

Room, 1 King Bed, Accessible

Studio

One King Bed

One King Studio Sofabed

One King Bed, Accessible

Two Queen Studio Sofabed Non Smokin

Guest reviews of Hampton Inn & Suites Salt Lake City-West Jordan

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Hampton Inn & Suites Salt Lake City-West Jordan

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $141
20 $145	21	22 $203	23 $197	24 $136	25 $136	26 $191
27 $123	28 $120	29 $203	30 $163