Name: DoubleTree by Hilton Hotel Johnson City
Address: 211 Mockingbird Ln, Johnson City, Tennessee, United States of America, Johnson City, Tennessee, US
Price range: US$130–US$916 per night
Rating: 8.35

What guests think

At DoubleTree by Hilton Hotel Johnson City, travellers frequently praise the friendly staff and convenient location near the mall and dining, but also note an aging property with renovations and an indoor/outdoor pool that is sometimes closed or cold.

Room cleanliness ranges from very clean to musty or dirty, with occasional serious lapses reported. Rooms are comfortable for many but dated, with some smaller layouts, firm mattresses, thin walls, and loud or weak A/C noted. On-site dining draws mixed feedback: several enjoyed the restaurant and cookies, while breakfast is typically not included and sometimes overpriced or unavailable. Expect friendly service and a handy base with uneven maintenance and amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The indoor/outdoor pool is a highlight when available, but guests repeatedly report closures, cold water, and occasional towel shortages. The property is older and under renovation, parking can be limited, and there is an on-site restaurant/bar.

Related guest reviews

8

Malcolm

7 Sept 2025

·

Stayed 3 nights

was not able to use pool - locked out the entire time

10

Matthew

25 Nov 2023

·

Stayed 2 nights

Wonderful stay in a clean hotel with friendly staff. Heated pool but wish they had a hot tub. Nice restaurant and bar. Will be staying here again!!

8

Andrew

11 May 2025

·

Stayed 2 nights

Only issue i has was the pools heating element went out

8

Todd

20 Aug 2025

·

Stayed 1 night

Room is very nice but parking is inadequate.

10

MELISSA

2 Sept 2025

·

Stayed 2 nights

Staff was AMAZING! Room was clean. Pool was beautiful. I will definitely return. Can't wait to return. The warm cookies are a plus. They take allergies serious.

6

kelsey

30 Apr 2025

·

Stayed 1 night

The pool was closed “for maintenance” for most of my visit. No one was actively working in the pool area during that time. When it did open, it was very cold and the solarium windows were open. Breakfast was overpriced and the room was too. The staff were friendly but I would not stay here again.

10

Jacklen

8 Sept 2025

·

Stayed 2 nights

We loved the indoor/outdoor heated pool.

6

eric

5 Sept 2024

·

Stayed 2 nights

Hotel was under renovation, most amenities were closed, romms were still full price

10

Debra

23 Nov 2024

·

Stayed 1 night

Great hotel. Has a restaurant and bar on site

10

Jessica

17 Aug 2025

·

Stayed 2 nights

Great location. Walkable to the freedom hall. Indoor/outdoor pool was nice and open late.

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Cleanliness

Many guests found rooms very clean, but others reported musty odors, worn fixtures, and occasional serious issues such as insects or stained linens. Overall cleanliness and maintenance feel inconsistent.

Related guest reviews

6

Ashlyn

14 Jun 2024

·

Stayed 3 nights

The double trees are always old looking and feeling. I wasn’t impressed with the state of my room and my bathroom smelled like urine and I could see deep yellow stains on the toilet lid like they hadn’t wiped it down. The smell really ruined it for me. The room is nice but again, everything feels old and outdated. They need to update the decor!

4

Nicholas

19 Jan 2024

·

Stayed 1 night

The bathroom light was broken and flickered all night. I woke up to bit marks on my face that were not there before I went to sleep. There was a used condom underneath the night stand that didn't. Having to chose for myself I would NOT be staying there again. No USB chsrgers in the room. The only outlets that were somewhat usable were on the wall. The ones on the lamps the charging blocks just fall out so those couldn't be used.

6

Lori

11 Sept 2023

·

Stayed 2 nights

Hotel was old, run down and dirty. Blood on the sheets, mirrors dirty, no soap in shower, dirty toilet.

10

Kathy

31 Aug 2025

·

Stayed 1 night

Check in/out very easy , room very clean and comfortable.

10

Amor

15 May 2025

·

Stayed 1 night

Clean rooms and comfortable bed.

6

Lukas

20 Feb 2025

·

Stayed 2 nights

The property could use some major updates, I felt like it was 2003. The wallpaper is peeling in the hallways, the furniture in the rooms is very dated, the shower head was gross and built up with grime, the TV was from 2010, and the AC unit was very loud. But, it was very clean, the staff was very friendly, and I was comfortable!

6

Mark

7 Jul 2024

·

Stayed 2 nights

Run down, feels dirty. Smelly rooms.

8

Kimberlie

21 Jul 2024

·

Stayed 2 nights

Mostly clean and very worn. It wasn’t pretty and pristine… but the pillows were soft and comfy and there weren’t any bugs.

6

Keith

22 Jul 2024

·

Stayed 4 nights

Room and hotel are fine. Location works well, room is clean and comfortable and the staff are friendly. Biggest issue is the bathroom had a different 3 inch cockroach for 3 straight days. I am not looking to shower with a bug.

10

Paul

8 Sept 2025

·

Stayed 1 night

Quiet at night. Very clean. Quick check in.

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Rooms

Rooms tend to feel dated, with some smaller layouts; noise from thin walls or A/C is mentioned. Bed comfort varies from very firm to comfortable, and a few note weak A/C.

Related guest reviews

6

Laura

22 Mar 2025

·

Stayed 2 nights

It took me 20 minutes to get hot water in shower. Room was small but manageable. I was informed all doors were locked around the property for safety measures but the side door to the outside parking was unlocked around the clock just outside our room definitely did not make me feel safe now days. For that price no complimentary breakfast. Restaurant closed after spending all the day traveling we wanted food but there was plenty around the vicinity. Just for that price doubletree probably wouldn’t be my first choice and you have to pay for all the amenities. We came in town for a funeral and was looking for a place so 10 of our family members could get together for the afternoon and enjoy each other and again we could rent a spot.

8

David

22 Oct 2023

·

Stayed 1 night

Would have been 5 stars, but the only comfortable chair was in fount of the air exchange unit and there was no way to turn the fan off.

10

Ian

21 Apr 2024

·

Stayed 2 nights

For the price of the room you would think the beds wouldn’t be rock hard. Other than that it was very clean.

6

Peggy

7 May 2025

·

Stayed 2 nights

The property was OK, but the walls were so paper thin we could hear every word of the people on either side of us. It was not a restful place to stay.

6

CHARLOTTE

30 Jun 2024

·

Stayed 1 night

My biggest issue was my mattress and the toilet! Mattress was extremely hard which caused my back to hurt. I endured the uncomfortable bed as long as I could. I got up and continued on to my destination. The toilet… let’s just say, they need a new one. I had to hold the handle to flush and make sure it didn’t get stuck. Probably my last time.

6

P Declan

7 Jun 2024

·

Stayed 1 night

Hotel is old and needs renovating. Rooms smell musty and old school A/C unit not powerful enough to effectively cool the room.

8

William

10 Dec 2024

·

Stayed 1 night

The room was small, no facial tissues(empty box), ac/heating unit noisy and malfunctioning, feather sticking out of pillow that jabbed my partner’s face, light coming through window that shades did not fully cover, overall stay was terrible especially for the cost! AWFUL!!!stayHproperty

8

Thomas

11 Aug 2024

·

Stayed 2 nights

Great room My only quibble is the WiFi didn’t work on my iPad. When I tried to go to any site, I received a message that the site was likely to steal my data. My iPad gets WiFi fine everywhere else

8

Jason

18 Jul 2024

·

Stayed 3 nights

What exlecting alot better looking hotel for it being a hilton. The hotel was really outdated for a hilton. It kinda reminded me of more like a days inn or comfort inn not a hilton.

10

Karen

6 Apr 2024

·

Stayed 1 night

Room was very clean and mattress was firm like I like it. Not saggy with big mattress topper.

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Service

Service is widely praised as friendly, professional, and helpful, with quick check-in noted. A smaller number report issues with housekeeping requests, check-in or billing problems, and occasional unwelcoming interactions.

Related guest reviews

6

Shane

24 Jan 2023

·

Stayed 1 night

Check-in process was horrible. Even though I had my confirmatoin number and email the cleck could not give me a room . I had to spend an hour on the phone with hotels.com. She was rude and unprofessional.

2

Susie

3 Jun 2025

·

Stayed 3 nights

My rate changed after i checked in. the person working at the desk said he could do nothing about it. incompetent desk personel

10

Bradley

29 Sept 2023

·

Stayed 1 night

Quick checkin, friendly staff!!

10

MELISSA

2 Sept 2025

·

Stayed 2 nights

Staff was AMAZING! Room was clean. Pool was beautiful. I will definitely return. Can't wait to return. The warm cookies are a plus. They take allergies serious.

10

Brent

2 Jul 2025

·

Stayed 6 nights

Staff very helpful. Location is close to restaurants shopping

10

CAROL

2 Jul 2025

·

Stayed 1 night

The staff was friendly and professional. The room was very nice, and the bed was perfect for a good night's sleep.

4

Kenneth

23 Sept 2024

·

Stayed 1 night

For the price of a nights lodging, we expected more. We had stayed here before and it was not run down. Who wants to use community shower items or a bottle of lotion? Very poor taste. Doors were all marred and scratched. Not welcoming sight. Rugs were worn.None of the front desk personnel were hospitable. No one ever greeted us in any way. No way we will ever stay here again!

10

Barbara

18 Nov 2025

·

Stayed 2 nights

Bed was very comfortable. Staff were friendly. Close to mall and places to eat. The hotel is getting a renovation so construction workers were there at 8:00 am. Otherwise, rating across the board, would have been excellent! Will stay there again.

6

Jodi

13 Jun 2025

·

Stayed 2 nights

The staff is a solid 5-star team—friendly, helpful, smiling, and courteous—from the front desk to the bar/restaurant to the cleaning crew. However, the facility itself is pretty dated and in need of attention. I would stay here again, but the prices are very high for a hotel in this condition.

10

Roderick

24 Jul 2025

·

Stayed 3 nights

Professional and kind staff. Makes a great experience

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Location

Convenient setting beside the mall and close to restaurants and shops, with some venues walkable. A few note it is a bit far from downtown.

Related guest reviews

10

Sherryl

11 Oct 2023

·

Stayed 3 nights

Staff was pleasant and helpful. On site dining made our stay very simple. Location in the heart of the town was also very convenient.

10

Loren

5 Jul 2024

·

Stayed 1 night

Hotel is in a nice area and convenient for shopping and dining.

8

Matthew

25 Nov 2024

·

Stayed 1 night

A little far away from the downtown area

8

Renee

18 Feb 2025

·

Stayed 2 nights

I felt safe as I was traveling alone. It's very close to everything in Johnson City.

10

Brent

2 Jul 2025

·

Stayed 6 nights

Staff very helpful. Location is close to restaurants shopping

10

Charles

6 Jul 2025

·

Stayed 2 nights

I have stayed at this location on and off for 30 years. Way before doubletree. The location is excellent, right beside the mall. I guess my only complaint is the price of the room. It was higher than other motels in the area. I went ahead and chose it because of my familiarity with the property.

10

Ebonique

12 Nov 2024

·

Stayed 2 nights

Convenient location, friendly staff, nicer hotel for the area

8

Colin

19 Aug 2025

·

Stayed 3 nights

Good location

10

Barbara

18 Nov 2025

·

Stayed 2 nights

Bed was very comfortable. Staff were friendly. Close to mall and places to eat. The hotel is getting a renovation so construction workers were there at 8:00 am. Otherwise, rating across the board, would have been excellent! Will stay there again.

10

Jessica

17 Aug 2025

·

Stayed 2 nights

Great location. Walkable to the freedom hall. Indoor/outdoor pool was nice and open late.

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Dining

The on-site restaurant and bar receive positive comments, and cookies are appreciated. Breakfast is usually not included and is sometimes considered overpriced or unavailable, leading to mixed impressions.

Related guest reviews

10

Matthew

25 Nov 2023

·

Stayed 2 nights

Wonderful stay in a clean hotel with friendly staff. Heated pool but wish they had a hot tub. Nice restaurant and bar. Will be staying here again!!

10

Charlene

5 Jun 2023

·

Stayed 1 night

We thoroughly enjoyed our night in Johnson City. Breakfast was available at the restaurant on-site for a fee. Staff was extremely friendly. Room was spotless. The bed was very comfortable.

2

Charles

23 Apr 2024

·

Stayed 1 night

I was told that breakfast would be complimentary, so I grabbed two slices of bacon and an orange juice, and then the waitress told me to pay her $15. It is absolutely unreasonable to make me pay that amount of money for two strips of bacon that I didn’t even finish as well as orange juice and water. Hospitality rating is a -5. I will never stay at one of these locations again and I plan on telling all my friends and family to never stay at one of these locations.

6

Lee

25 Sept 2023

·

Stayed 1 night

The stay was good, the Burger Bar was awesome. The only issue I had was my bank card was charged twice for a night’s stay before I even checked in, which took money out of my account I had for my trip. This was on a Saturday so my bank has yet to release the charge until the next business day.

6

kelsey

30 Apr 2025

·

Stayed 1 night

The pool was closed “for maintenance” for most of my visit. No one was actively working in the pool area during that time. When it did open, it was very cold and the solarium windows were open. Breakfast was overpriced and the room was too. The staff were friendly but I would not stay here again.

8

Erin

11 Oct 2024

·

Stayed 1 night

Food in restaurant was very good. Staff is friendly. The lobby was beautiful but the rooms could use a little updating

10

Debra

23 Nov 2024

·

Stayed 1 night

Great hotel. Has a restaurant and bar on site

8

Barbara

17 Dec 2024

·

Stayed 2 nights

The staff was very helpful and the establishment was clean. The hotel is being renovated. The hall ways and carpet make it look less modern and will benefit from the remodel. Overall, great experience with breakfast included.

4

Melissa

23 Oct 2023

·

Stayed 2 nights

This property is in need of a refresh. The finish onthe wood doors is showing a lot of wear and tear as just one example. There was no one at the desk to give us a folio at checkout. The breakfast buffet had a good selection. Unfortunately, it was not tasty. On the plus side, the room was a nice size.

4

Kim J

3 Jan 2023

·

Stayed 19,358 nights

We booked this for New Years Eve and after we did we found out the pool was closed and that is the only reason we booked here. The dinning and bar closed at 8:00 on New Years Eve. There was no manager or anyone there to talk to us about a refund we could not get help with anything!

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$147
February	US$152
March	US$169
April	US$167
May	US$156
June	US$180
July	US$173
August	US$158
September	US$202
October	US$188
November	US$162
December	US$156

Su	Mo	Tu	We	Th	Fr	Sa
				1 $246	2 $290	3 $293
4 $157	5 $151	6 $150	7 $150	8 $164	9 $189	10 $182
11 $130	12 $147	13 $155	14 $154	15 $194	16 $247	17
18 $161	19 $181	20 $208	21 $153	22 $150	23 $178	24 $178
25 $131	26 $149	27 $150	28 $149	29 $152	30 $179	31 $177

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $273	17	18 $916	19
20 $254	21 $159	22 $159	23 $158	24 $210	25 $255	26 $246
27 $171	28 $158	29 $158	30 $158

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Suite, 1 Bedroom

Room, 1 King Bed, Accessible, Bathtub

Room, 2 Queen Beds

Deluxe Room, 1 King Bed

Suite, 1 Bedroom

Room, 1 Queen Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about DoubleTree by Hilton Hotel Johnson City

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Prices for upcoming dates