Name: Shoreline Inn & Conference Center, an Ascend Collection Hotel
Address: 750 Terrace Point Road, Nelson, Muskegon, Michigan, United States of America, Muskegon, Muskegon County, US
Price range: US$121–US$472 per night
Rating: 8.65

What guests think

At Shoreline Inn & Conference Center, an Ascend Collection Hotel, travelers consistently praise friendly staff and marina views, while noting dated rooms, intermittent maintenance issues, mixed cleanliness, and occasional pool or hot tub outages that can affect stays.

Guests like the waterfront setting near downtown and the Lake House restaurant next door, though walkable options and rideshares can be limited. Many find rooms spacious with comfortable beds, but noise from A/C units, elevators, or neighbors can disrupt sleep. There is no complimentary breakfast; the bistro and lobby bar feel limited or pricey, while the adjacent restaurant earns stronger reviews. Expect a scenic, service-forward stay with character, tempered by variable upkeep and amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Indoor and outdoor pools, hot tubs, lakeside grounds, and a small bistro/bar are appreciated, plus safe parking. Reviews repeatedly note facility hiccups—hot tubs or pools closed or murky, limited bar/bistro options, occasional Wi‑Fi problems, and periodic shortages of baggage carts.

Related guest reviews

10

MEHRAN

15 Oct 2025

·

Stayed 2 nights

Nice room, comfy bed, great reception and check-in, good location, reasonably priced. Bar in the lobby is limited, as is food in the hotel lobby restaurant. The restaurant next door is nice but has Downtown Chicago pricing with OK food and drinks (you pay for the location). Parking lot is clean and safe. There is a "stargate" across the street :)

8

Renee

23 Feb 2025

·

Stayed 2 nights

Very nice hotel. One of two hot tubs working the first night and zero hot tubs working the second night.

6

Amy

13 Aug 2023

·

Stayed 1 night

This hotel is in the boonies of a decrepit old waterfront. Come back in ten years or so after the area develops. The room was unusually large, but there was no hot water and the sink drained only VERY slowly. The lamp was right under the thermostat, so you couldn't have both light and reasonable temperature regulation. The WiFi didn't work. There was no back-up door lock (the "flipper" that keeps the door from opening), only a regular door lock. Having said all that, the bistro had a very tasty late evening selection and the waitress was super-friendly. And when I checked out and listed everything that was wrong, they adjusted my bill by a reasonable amount.

10

Joshua

4 May 2025

·

Stayed 1 night

Allowed us a super-early check-in with great service and friendliness from the staff. Our room is great with an excellent view. The pool was quite crowded and having one of the hot tubs out of order and the other with jets not working made it worse but stuff happens and I’m sure it’ll get fixed.

10

Marcia

9 Jul 2025

·

Stayed 2 nights

Had the perfect room to watch the fireworks display from our balcony. We liked having the two dining options on the property. Enjoyed the view from our balcony. When checking out it was VERY busy and there were no baggage carts available, after waiting for an hour on one. We carried our luggage, cooler, etc to our car.

10

Eric

20 Oct 2024

·

Stayed 2 nights

Beautiful facilities, wonderful and super friendly staff. The gym needs some more weights, other than that, absolutely nothing but positive things to be said about this place!

10

Christina

23 Jun 2025

·

Stayed 2 nights

Beautiful hotel! The outdoor pool could use some maintenance, but the property was beautiful. Staff were friendly and room was very clean. Would recommend and stay again.

6

james

3 Sept 2025

·

Stayed 1 night

well it's never fun to show up and find out that the indoor pool and hot tubs are not available. I never would have reserved the room knowing this information. The Lady at the desk did not have a great attitude either. While alternatives for pool existed, not the case with the hot tub which is what we were looking forward to using. The place overall looks aged but we were ok with it.

6

Joanne

16 Feb 2025

·

Stayed 2 nights

The pool was gross. Our kids didn’t even want to go in it because it was so murky. Not sure if it was under treated or over treated, but that’s the first time our kids have refused a pool.

4

Lindsey

1 Sept 2025

·

Stayed 1 night

Indoor pool drained amd out of commission. We got the room in order to get away and let our young kids go swimming. I wish there was a heads up on the pool before we booked.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Many guests find the hotel and rooms very clean, but cleanliness is inconsistent. Reports include dirty bathrooms, lingering odors, mold or mildew, stained carpets, and occasional housekeeping oversights.

Related guest reviews

10

Kandi

11 Dec 2025

·

Stayed 1 night

The staff was amazing and helpful and the hotel was incredibly clean.

4

katelyn

19 Aug 2024

·

Stayed 1 night

The dj for the wedding played till until midnight you could hear every single and even what the dj was playing. Soap scum or like mold in the corners of bathroom walls, and uncomfortable hard beds. Other than that place was nice

4

Joshua

19 Jul 2024

·

Stayed 4 nights

The view of the water is beautiful, but I was extremely disappointed with the cleanliness of the room. The bathroom had hair on the sink, and smudges around the sink. The toilet did not look cleaned. The ground was sticky and had some sort of residue on it. The inside of the fridge had food spillage. The room also had a very off smell. We were so uncomfortable with the quality of the cleanliness in this room we actually went out and bought a disinfectant spray and wiped down all of the surfaces and sprayed the furniture. It was the only way we would have felt comfortable staying in the room over the next few days. If this weren't a work trip and my company wasn't paying for the hotel I would have switched hotels IMMEDIATELY. Highly unacceptable. I would like for a different hotel with similar views because this one is not worth it.

6

Ellen

2 Aug 2025

·

Stayed 1 night

The food at the restaurant was wonderful. The service was abominable. We waited at least 15 minutes for a server, then a half hour for our drinks. Our food was served and was cold before the wine was served. Our hotel room was fine, but a little dirty. (Hairs and spiders in the bathroom.) For the price, this was not an ideal experience.

10

marcia

1 Dec 2024

·

Stayed 2 nights

Could use a deep cleaning. ie carpets.

2

Ridhwi

17 Aug 2025

·

Stayed 1 night

Our stay at the Shoreline Hotel was disappointing from start to finish. For $400 a night, I expected at least a comfortable and reliable experience, but what we encountered was far from it. The bathroom had visible mold in the corners, and the wallpaper was peeling in several spots, giving the entire room a neglected feel. Walking through the dimly lit hallways, with their dated fixtures and tired décor, made me joke with my wife that we’d checked into the “Tower of Terror” from Disney—only without the fun ride at the end. Breakfast service was very limited, and even the basics felt poorly handled. The condiments for the in-room coffee were already opened and sitting in a cabinet, which did not inspire confidence in cleanliness. Location-wise, this hotel is not well-supported: Uber is nearly nonexistent in the area, there’s no reliable public transportation, and getting around without your own car is extremely difficult. For the premium price point, there was no significant benefit to justify the cost. Overall, this was a poor experience—one I wouldn’t recommend to anyone visiting Muskegon.

4

Jordan

4 Aug 2025

·

Stayed 1 night

The views were beautiful however, our room was super hot, even with the “ac” going. I felt the rooms were very outdated for the nightly price, and the floor in our room was filthy. The staff were great though and the rest of the hotel looked rather clean as well.

10

Destiny

5 Jul 2025

·

Stayed 1 night

Easy check in, very nice staff. Property is clean, beautiful pools and views.

6

Katie

30 Sept 2024

·

Stayed 2 nights

I had a room next to the elevator and it was particularly loud. The shower had multiple hairs in it. Overall the staff was friendly. For the cost I would have rather stayed somewhere less expensive.

2

Jasmine

29 Aug 2024

·

Stayed 1 night

Room was extremely dated and nothing like the pictures or reviews. The tub and bathroom was filled with mold and mildew. The whole hotel was dirty and dusty. The only positive was the front desk staff and the beautiful view. Definitely will not be staying here again for the price

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are often spacious with comfortable beds, and many have lake or marina views or balconies. Decor and bathrooms feel dated, with loud A/C and thin walls or elevator noise; some note small TVs and maintenance quirks like weak showers or limited counter space.

Related guest reviews

6

Joshua

1 Jun 2025

·

Stayed 2 nights

The view was amazing, but walls are super thin. Elevator kept me up all night. Also, had some kids "ding-dong ditch"

8

Kiley

29 Jul 2024

·

Stayed 1 night

This hotel was very nice and we had a great view of the lake. The only negative was the AC in our room was extremely loud. It was great for sleeping but you couldn’t watch the tv because of the noise.

8

Melinda

24 Sept 2025

·

Stayed 1 night

Clean comfortable room with two restaurant choices, one in the hotel and another just outside called the Boathouse. The Boathouse was a great place to have dinner and drinks. The hotel also has a nice pool and hot tubs, as well as a store to get any forgotten necessities. Rooms are good size but they need some updating.

8

Kelly

10 Nov 2024

·

Stayed 1 night

The rooms are outdated but comfortable. It looks like the furnishings came out of the 90’s.

6

Amy

13 Aug 2023

·

Stayed 1 night

This hotel is in the boonies of a decrepit old waterfront. Come back in ten years or so after the area develops. The room was unusually large, but there was no hot water and the sink drained only VERY slowly. The lamp was right under the thermostat, so you couldn't have both light and reasonable temperature regulation. The WiFi didn't work. There was no back-up door lock (the "flipper" that keeps the door from opening), only a regular door lock. Having said all that, the bistro had a very tasty late evening selection and the waitress was super-friendly. And when I checked out and listed everything that was wrong, they adjusted my bill by a reasonable amount.

6

Romina

9 Oct 2025

·

Stayed 2 nights

I love this hotel. I’ve stayed here 2 times now and will definitely come back. The only thing or really I have 2 complaints, one is the shower pressure. It sucks! And the second thing is, for the price of the hotel, there should be breakfast accommodations but there isn’t. Maybe you should consider it?

10

Vi

27 Jun 2023

·

Stayed 1 night

The rooms were larger than expected! It was great and very roomy

8

Priscilla

27 May 2024

·

Stayed 1 night

The room was spacious, with a nice balcony that we couldn't use because of the weather. Lacking good food options, especially for breakfast, although the person serving was as delightful as can be. Also, the bathroom was large but had a very small sink area. Suggest shelves or a table along a blank, empty wall would help. Barely room for one person's toiletries, let alone 2.0

8

Joan

29 Sept 2025

·

Stayed 2 nights

The accommodations were very nice. Staff was outstanding. Condition of room was lovely. However, the A/C was obnoxious - when turning on and off the noise was too much. Didn't sleep a wink - honestly but needed the A/C on.

10

Martha

27 Oct 2023

·

Stayed 1 night

Would stay again for sure! Lovely place! Big rooms and big views!

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is widely praised as friendly and helpful, with staff accommodating room moves, early check-ins, and special requests. A few guests encountered slow, unhelpful, or rude interactions.

Related guest reviews

10

Kandi

11 Dec 2025

·

Stayed 1 night

The staff was amazing and helpful and the hotel was incredibly clean.

10

Jeffrey

7 Aug 2023

·

Stayed 2 nights

Staff was extremely attentive to our needs. My wife is paralyzed on the left side and in a wheelchair. We requested a lounge chair and foot stool for her to use in the room and it was delivered immediately. The handicap accessible room is the best layout we have seen and beats other major chains attempts at a handicap accessible room.

10

Nick

19 Jan 2025

·

Stayed 1 night

I think the place was nice for the price, I would love to come back in the summer and see the view then. Also Brittany is the one the help me out and she was very polite and helpful on directions to where everything was around the property.

10

steven

4 Aug 2024

·

Stayed 1 night

Staff very helpful especially Brittnie She went out of her way to be hopeful, recommending things in the area that I could get for a gift She set the tone of a wonderful stay

6

james

3 Sept 2025

·

Stayed 1 night

well it's never fun to show up and find out that the indoor pool and hot tubs are not available. I never would have reserved the room knowing this information. The Lady at the desk did not have a great attitude either. While alternatives for pool existed, not the case with the hot tub which is what we were looking forward to using. The place overall looks aged but we were ok with it.

10

Catherine

4 Aug 2024

·

Stayed 2 nights

The service and amenities were excellent. We tried to check in early, but room with a lake view was not available. We went into town to have lunch, and when returned, we were offered a beautiful lake view room for our honeymoon vacation. All staff members were friendly. We enjoyed the view of the marina and appreciated the cleanliness and timing of our room housekeeping services.

10

Kenneth

15 Jun 2025

·

Stayed 1 night

I was able to check in early with no problem

2

Tonya

4 Sept 2023

·

Stayed 2 nights

Staff were incredibly rude. Night clerk yelled at me on the phone more than twice. Day clerk also yelled at me. All over our health issues. No empathy no understanding. The rom was dirty- they were out of so many things were out of in the lounge. Will not stay here ever again. Would warn others if they have health concerns this property is not helpful.

10

Cheryl

4 Aug 2024

·

Stayed 1 night

enjoyed our stay and Megan at the front desk was wonderful in getting us a upgrade(extra charge of course)but we were celebrating our 50th anniversary to a room over looking the water. Thank you for a great stay.

10

Ashley

6 Aug 2025

·

Stayed 2 nights

Marcus and Demarcus were amazing - they moved our room away from the elevators upon request and without question, and were extremely kind and helpful! The bistro and restaurant are awesome - love the hours for the bistro, too! Ice cream in the gift shop is the best! Beautiful views, lovely decor, and all you could ask for in one location!

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Scenic waterfront setting near the marina, downtown Muskegon, and the Lake Express ferry. Some note limited walkable dining or shopping and scarce rideshare options.

Related guest reviews

10

WILLIAM

30 May 2024

·

Stayed 2 nights

Great location by the Marina and 1 upscale restaurant. An older building that is starting to show its age, but it’s very clean and well maintained.

10

Nancy L

5 Sept 2025

·

Stayed 2 nights

Always stay here when in Muskegon. Friendly & helpful staff, views of Muskegon Lake & Marina, Lake House Restaurant just steps away. Downtown Muskegon, with restaurants & bars nearby. Not much shopping available. Grand Haven has more shops & boutiques, but it’s close enough for an afternoon of shopping.

10

MEHRAN

15 Oct 2025

·

Stayed 2 nights

Nice room, comfy bed, great reception and check-in, good location, reasonably priced. Bar in the lobby is limited, as is food in the hotel lobby restaurant. The restaurant next door is nice but has Downtown Chicago pricing with OK food and drinks (you pay for the location). Parking lot is clean and safe. There is a "stargate" across the street :)

8

Linda

23 Jul 2025

·

Stayed 1 night

We liked that it was close to the Marina and the Express Ferry to Milwaukee. The staff were great! Check-in was a breeze. We had an issue with our deadbolt lock not working. The staff person came up to the room and looked at it. He put in an order to have it fixed. He told us someone fixed it, but he didn't (I guess that staff person wasn't great). The door was a bit squeaky, also. We had a great dinner at the Lake House and a very nice breakfast experience the next morning at the hotel Bistro.

2

Ridhwi

17 Aug 2025

·

Stayed 1 night

Our stay at the Shoreline Hotel was disappointing from start to finish. For $400 a night, I expected at least a comfortable and reliable experience, but what we encountered was far from it. The bathroom had visible mold in the corners, and the wallpaper was peeling in several spots, giving the entire room a neglected feel. Walking through the dimly lit hallways, with their dated fixtures and tired décor, made me joke with my wife that we’d checked into the “Tower of Terror” from Disney—only without the fun ride at the end. Breakfast service was very limited, and even the basics felt poorly handled. The condiments for the in-room coffee were already opened and sitting in a cabinet, which did not inspire confidence in cleanliness. Location-wise, this hotel is not well-supported: Uber is nearly nonexistent in the area, there’s no reliable public transportation, and getting around without your own car is extremely difficult. For the premium price point, there was no significant benefit to justify the cost. Overall, this was a poor experience—one I wouldn’t recommend to anyone visiting Muskegon.

10

William

25 Aug 2023

·

Stayed 1 night

Great location to the downtown area with restaurants and great social gathering places

8

Fallon

1 Aug 2023

·

Stayed 1 night

The views of the lake from the property are amazing.

8

Dwight

3 Sept 2023

·

Stayed 1 night

The Hotel is not modern but has the best location and it has all the amenities anybody can ask for.

8

Lisa

2 Aug 2025

·

Stayed 1 night

We had a great stay here. The only thing is there is not much to do (walking) in the area. The downtown shopping was really minimal. We booked this property because it was within walking distance to the downtown. But again there was not much there. The grounds around the hotel is nice and they had a nice restaurant on the grounds (Lake House). The room was small but had everything we needed and was clean.

10

Steffany

8 May 2023

·

Stayed 1 night

Nice hotel right In Muskegon. Beautiful view from the room!

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

No complimentary breakfast; the on-site bistro and lobby bar are limited and can feel pricey. Many recommend the adjacent Lake House restaurant for better meals and views.

Related guest reviews

8

Rebecca

19 Sept 2024

·

Stayed 3 nights

The a/c was very loud and ran 24/7! Did not sleep well because of the noise. The advertised continental breakfast was nonexistent the first two mornings and was very disappointing the last day! Beautiful hotel and very nice staff!

10

MEHRAN

15 Oct 2025

·

Stayed 2 nights

Nice room, comfy bed, great reception and check-in, good location, reasonably priced. Bar in the lobby is limited, as is food in the hotel lobby restaurant. The restaurant next door is nice but has Downtown Chicago pricing with OK food and drinks (you pay for the location). Parking lot is clean and safe. There is a "stargate" across the street :)

8

Ronald

6 Apr 2025

·

Stayed 1 night

Overall excellent place. No complimentary breakfast of anykind. The bar is extremely overpriced and not a good beer selecion. Not a fan of pigeon hill. For some reason mone of the local pizza will deliver there...

10

Michael

7 Sept 2025

·

Stayed 2 nights

Very friendly staff. Good food and drinks at the bar too.

8

Mary

26 May 2025

·

Stayed 3 nights

Best thing is the perch dinner at The Lake House.

8

Melinda

24 Sept 2025

·

Stayed 1 night

Clean comfortable room with two restaurant choices, one in the hotel and another just outside called the Boathouse. The Boathouse was a great place to have dinner and drinks. The hotel also has a nice pool and hot tubs, as well as a store to get any forgotten necessities. Rooms are good size but they need some updating.

10

Joyce

16 Jun 2025

·

Stayed 1 night

Very nice. Liked my dinner at the adjoining restaurant and my breakfast at the bistro.

8

Angie

8 Oct 2024

·

Stayed 1 night

Food offering seemed a bit out dated and blah! It could be that they are saving money because it’s now “off” season. It made us feel we weren’t worthy of excellence. Beautiful property and your safe was lovely and charming,

10

Sharon

27 May 2024

·

Stayed 2 nights

We enjoyed everything about our stay. A little disappointed that breakfast was not included. Everything else was all good. Thank you!

8

Howard

18 Jul 2024

·

Stayed 1 night

Nice spacious room, clean and quiet. Good views overlooking the lake and the marina. Staffs are friendly. Opportunities for improvement: breakfast at the bistro is expensive and not very good.

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	US$127
February	US$134
March	US$128
April	US$126
May	US$157
June	US$226
July	US$222
August	US$208
September	US$181
October	US$161
November	US$131
December	US$123

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $151	16 $148	17 $183	18 $438	19 $472
20 $182	21 $181	22 $205	23 $197	24 $189	25 $205	26 $204
27 $137	28 $142	29 $140	30 $197

Su	Mo	Tu	We	Th	Fr	Sa
				1 $215	2 $197	3 $221
4 $158	5 $211	6 $198	7 $128	8 $126	9 $152	10 $157
11 $137	12 $142	13 $142	14 $140	15 $130	16 $157	17 $214
18 $121	19 $142	20 $142	21 $127	22 $142	23 $177	24 $159
25 $121	26 $124	27 $126	28 $142	29 $142	30 $158	31 $158

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed

Suite, 1 King Bed (Upgrade)

Suite, Multiple Beds

Room, 2 Queen Beds

Room, 1 King Bed, Accessible

Room, 2 Queen Beds, Accessible

Standard Room, Multiple Beds Smoking Policy

Guest reviews

Fabulous

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Shoreline Inn & Conference Center, an Ascend Collection Hotel

Have a question?

Considering this hotel for your Muskegon trip?

Prices for upcoming dates