Name: The Peoria Hotel, SureStay Collection by Best Western
Address: 2701 W Lake Ave, Northwest Peoria, Peoria, Illinois, United States of America, Peoria, Peoria County, US
Price range: US$73–US$154 per night
Rating: 7.8

What guests think

At Hotel Amerisuites Peoria, travelers repeatedly praise the friendly, helpful front-desk team and convenient location, while noting the hotel feels older and is undergoing maintenance, creating a mixed experience that depends on expectations and trip priorities.

Rooms are generally spacious and suit families, though decor is dated, some beds and HVAC are noisy or worn, and occasional maintenance issues arise. Cleanliness is inconsistent: multiple reviews mention stained carpets, tubs or bedding and occasional odors, while others found their suites very clean. Facilities show recurring outages—most notably the frequently closed pool—and some signage or equipment fixes are ongoing; breakfast ranges from appreciated variety, including gluten-free items, to repetitive or cold. A practical option if you prioritize space over modern finishes and full amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Repeated reports of the pool and hot tub being closed, plus broken ice machines and occasional elevator or exterior-door issues; renovation or maintenance appears ongoing.

Related guest reviews

6

Tiffanie

15 Apr 2024

·

Stayed 2 nights

The bathroom had been flooded at some ppoint and the floor was coming up. Tub wouldn't stop leaking and there was water spots all over the ceilings. Like bathroom.above has leaked before. Nothing actually fixed correctly. The pool was down for maintenance. They did offer 20 dollars off for that but it was a big disappointment.

8

Robert

11 Mar 2024

·

Stayed 2 nights

Very nice king bedroom with sofa and suite. No hot tub as advertised and pool was closed.

4

Sara

10 Nov 2024

·

Stayed 2 nights

Hotel was being remodeled/updated and we are not aware of that when we booked. We specifically booked because there was a pool. It was out of service. Staff was extremely kind and accomodating.

2

Michael

12 Oct 2024

·

Stayed 2 nights

Lobby and staff were polite, but once we hit the elevator we knew something was wrong, it smelled strongly like urine. Pool was broken with no notice. Got into the room and it smelled of mildew. The couch had dirty stains on it as well as the carpet and the room was very out dated. We ended up leaving.

6

Karla

30 Dec 2025

·

Stayed 4 nights

It looks like this hotel is “newish” as the outside sign is busted out and a small printed sign is hung at the front desk saying “The Peoria Hotel”. The guy at the desk seemed to be expecting us which was nice. The check-in process was quick. The decor was older. The beds did not have a covering over the box springs. The pull out sofa had some crumbs in it and no extra linen. The phone did not connect to the front desk so we had to go and get extra linen. This would be one reason why I would not recommend the hotel. If there was an emergency, there would be no way to call the front t desk for help. There is no housekeeping service which was a surprise. We had no refills of Kleenex or toilet paper during the stay. The breakfast was the same everyday. The ice machine on the first and second floor did not work. The only great thing about the hotel was the three guys who rotated at the front desk. They were extremely nice and promptly helped us. There did not seem to be a lot of people staying there as we were able to park close to the front door.

6

Lilibet

4 Jan 2024

·

Stayed 1 night

The location is convenient and the cleaning are good. But the pool was closed, they won't tell you on media. The breakfast was fine but the coffee machine does not work.

4

Erica

30 Jul 2025

·

Stayed 1 night

The pool was broken. The coffee was cold the door for me to access where I parked was broken. I had to walk to the front. I am a heart patient so it was hard.

6

Amanda

31 Mar 2025

·

Stayed 1 night

Staff was nice, pool was closed and breakfast was cold ..room was nice

8

Andrea

2 Jul 2025

·

Stayed 3 nights

This was our second stay at this property. The rooms are spacious with 2 beds and a couch that folds out into a third bed, which works well for our family of 4. The rooms are nicely decorated and fairly well taken care of. It's not a new hotel, but we had no complaints. The breakfast was nice with a mix of cereals, bread products, breakfast sandwiches and waffles. The pool was closed while we were there, but that wasn't an issue for us.

4

Elizabeth

8 Mar 2025

·

Stayed 2 nights

Old, stained. Exterior door didn’t lock entering building on side next to our room definitely a safety concern

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Cleanliness

Feedback is mixed: several guests report stained or dirty carpets, tubs, or bedding and occasional odors, while others found their rooms very clean.

Related guest reviews

8

Jeannette

18 Jun 2025

·

Stayed 3 nights

The service there was wonderful. The staff were very friendly and helpful. Their rooms were clean but the carpet wasn’t very clean. This caused me to feel apprehensive about walking around barefoot in the room.

4

Tiffiney

14 Apr 2025

·

Stayed 1 night

Stained sheets, dirty comforter. Bathtub was not clean. Staff was friendly but room was not properly cleaned

8

Stacy

21 Sept 2025

·

Stayed 1 night

Fabulous check in! Room carpeting was pretty badly stained in several spots. Not enough pillows on bed. ‘Hot’ breakfast was pre-made sandwiches.

2

Michael

12 Oct 2024

·

Stayed 2 nights

Lobby and staff were polite, but once we hit the elevator we knew something was wrong, it smelled strongly like urine. Pool was broken with no notice. Got into the room and it smelled of mildew. The couch had dirty stains on it as well as the carpet and the room was very out dated. We ended up leaving.

8

Dennis

9 Sept 2024

·

Stayed 1 night

Carpeting was filthy and tub was filthy. Other than that, staff was great!

10

Maria Carmelita

28 Aug 2025

·

Stayed 1 night

The tub was stained. Not dirty but stained.

8

Jim

14 Sept 2025

·

Stayed 1 night

Wife says she got flea bites there

6

Bryon

13 Sept 2025

·

Stayed 1 night

Front desk was great and friendly. The room could have been clean a lot better.

2

Yolanda

28 Mar 2024

·

Stayed 1 night

The carpet and bathroom need to be changed. The carpet is dirty and bathtub is disgusting.

6

Doug

22 Sept 2025

·

Stayed 2 nights

Carpet in room was dirty and overall hotel is very outdated.

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AI-generated summary based on recent guest reviews

Rooms

Suites are spacious and work well for families, but decor is dated, some mattresses and HVAC are noisy or worn, and minor upkeep issues appear.

Related guest reviews

8

Katrina

16 Apr 2025

·

Stayed 4 nights

Clean, large rooms.

10

Shome

17 May 2025

·

Stayed 14 nights

Spacious rooms

6

Guadalupe

14 Sept 2025

·

Stayed 1 night

Our stay was fine. Staff was nice. Breakfast was good.We had a room for 5 people. I wish there were extra blankets & pillow for the person sleeping on the couch. Some of the bedding had stains which probablyhars to avoid being white, but they were clean.The tissue box was already half emtpy and no extra available. The A/C was very loud. Can see some spots on the carpet that were damaged but didn't bother us.

8

Tina

10 Sept 2025

·

Stayed 2 nights

Property was easy to get to. Staff friendly and helpful. Lobby clean. Accommodations were clean but older. Beds could be upgraded. Floor tile in bathroom broken/uneven. Couch in Suite area older and needed replaced. Lights on the building next door flashed on and off all night! Windows should be tinted so you can't see that light at night. We felt like we were in an old disco. On and off, on and off all night.

10

Julie

13 Apr 2024

·

Stayed 1 night

The person at the front desk was great! Both evening and check out. Once to our room we could see it was a bit dated and warn BUT… it was clean, comfy and a nice space. Would stay again.

6

Karla

30 Dec 2025

·

Stayed 4 nights

It looks like this hotel is “newish” as the outside sign is busted out and a small printed sign is hung at the front desk saying “The Peoria Hotel”. The guy at the desk seemed to be expecting us which was nice. The check-in process was quick. The decor was older. The beds did not have a covering over the box springs. The pull out sofa had some crumbs in it and no extra linen. The phone did not connect to the front desk so we had to go and get extra linen. This would be one reason why I would not recommend the hotel. If there was an emergency, there would be no way to call the front t desk for help. There is no housekeeping service which was a surprise. We had no refills of Kleenex or toilet paper during the stay. The breakfast was the same everyday. The ice machine on the first and second floor did not work. The only great thing about the hotel was the three guys who rotated at the front desk. They were extremely nice and promptly helped us. There did not seem to be a lot of people staying there as we were able to park close to the front door.

6

Katherin

13 Mar 2025

·

Stayed 2 nights

Room was clean except for water damage spots and cracking a few places on the ceiling. Mattress was uncomfortable and comforter was yellow (hidden under a top sheet) No conditioner in the shower.

10

Anne

23 Jun 2025

·

Stayed 1 night

Very clean spacious room.

6

Maji

17 Sept 2025

·

Stayed 1 night

It’s great if you are looking for a two star hotel. For a three star hotel it has a motel type feel. Clean and ok. Staff were friendly.

8

Andrea

2 Jul 2025

·

Stayed 3 nights

This was our second stay at this property. The rooms are spacious with 2 beds and a couch that folds out into a third bed, which works well for our family of 4. The rooms are nicely decorated and fairly well taken care of. It's not a new hotel, but we had no complaints. The breakfast was nice with a mix of cereals, bread products, breakfast sandwiches and waffles. The pool was closed while we were there, but that wasn't an issue for us.

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Service

Front-desk staff are consistently friendly and helpful, with quick check-in noted; however, some guests faced billing errors, room-type changes without compensation, or a rare double-booking.

Related guest reviews

8

Amy

11 Aug 2025

·

Stayed 1 night

I was disappointed that my King bedroom was changed to two full beds. Unfortunately there wasn't a clean one available due to an understaffing issue. So I understand. It would of been nice to have some type of compensation provided.

6

Brittany

20 Oct 2025

·

Stayed 1 night

The hotel could use some updates in the rooms but the staff was super friendly. The only reason we would not stay again is because we stayed one night and they charged our card 3 times and put our bank account into negative.

6

Karla

30 Dec 2025

·

Stayed 4 nights

It looks like this hotel is “newish” as the outside sign is busted out and a small printed sign is hung at the front desk saying “The Peoria Hotel”. The guy at the desk seemed to be expecting us which was nice. The check-in process was quick. The decor was older. The beds did not have a covering over the box springs. The pull out sofa had some crumbs in it and no extra linen. The phone did not connect to the front desk so we had to go and get extra linen. This would be one reason why I would not recommend the hotel. If there was an emergency, there would be no way to call the front t desk for help. There is no housekeeping service which was a surprise. We had no refills of Kleenex or toilet paper during the stay. The breakfast was the same everyday. The ice machine on the first and second floor did not work. The only great thing about the hotel was the three guys who rotated at the front desk. They were extremely nice and promptly helped us. There did not seem to be a lot of people staying there as we were able to park close to the front door.

8

Patrick

6 Sept 2025

·

Stayed 8 nights

The staff were very good! They were very helpful and personable and professional! Melanie, is a good example of the very good personnel working there!

10

Melinda

13 Aug 2025

·

Stayed 1 night

Helpful staff. Gluten free options for breakfast.

2

Michel

30 Jan 2024

·

Stayed 1 night

This is a hotel with many issues....took 10 minutes to find our reservations. Was told first could not find all 3 of our reservations. One in our group was in their room when someone else had a key and walked into their room. The front desk gave their room to someone else!!!! Not sure how you can even double book a room when someone is checked in already. Rooms were Very Very out dated and past updated timeline. This is a hotel that should be charging $80 a night not $180 night!!!

10

Jordan

31 Mar 2024

·

Stayed 1 night

Tierra the front desk was very kind and helpful, I mean all the front desk actually. Great breakfast,

4

Rod

4 Aug 2025

·

Stayed 1 night

What I did not like is the false fire alarm that went off in the middle of the night and no reduction in the rate fee, because we'd booked through Expedia. Not happy at all.

8

Joe Ann

27 Jul 2025

·

Stayed 1 night

Staff was friendly and helpful

10

Christine

14 May 2025

·

Stayed 1 night

The staff was incredible.

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AI-generated summary based on recent guest reviews

Location

Convenient and easy to access, with mentions of a nice area and proximity to shops and the airport.

Related guest reviews

10

Melodi

4 Aug 2024

·

Stayed 1 night

Very friendly staff. Nice area.

10

John

30 Jun 2024

·

Stayed 3 nights

Beautiful well-maintained property! Staff is friendly and efficient. Rooms are comfortable and spacious. Location is convenient.

8

Randy

13 Sept 2024

·

Stayed 2 nights

The property could definitely use a refresh but all in all was a good setup for the location and price for our daughter's softball tournament at the Louisville Slugger Complex.

8

Tina

10 Sept 2025

·

Stayed 2 nights

Property was easy to get to. Staff friendly and helpful. Lobby clean. Accommodations were clean but older. Beds could be upgraded. Floor tile in bathroom broken/uneven. Couch in Suite area older and needed replaced. Lights on the building next door flashed on and off all night! Windows should be tinted so you can't see that light at night. We felt like we were in an old disco. On and off, on and off all night.

10

Jeanette

28 Nov 2024

·

Stayed 3 nights

I like area!!

10

Amanda

14 Apr 2024

·

Stayed 2 nights

Clean, quiet and great staff

8

Tony

24 Mar 2024

·

Stayed 1 night

Great for an overnight on the way through town. Computer system was down, but desk clerk was great and got us checked in quick.

10

Greg

22 Jun 2025

·

Stayed 1 night

Very nice for the area it is in

10

Kristine

14 Mar 2024

·

Stayed 1 night

Just a night over but was comfortable and close to airport. Everyone was helpful.

10

Melody

14 Apr 2024

·

Stayed 1 night

Over all it was nice, friendly very convenient to malls, food. Only negative was mini fridge was dirty and icebox was one big lump of ice (needs to be defrosted) even better replaced. It worked.

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Dining

Breakfast feedback is mixed: some enjoyed the variety, including gluten-free options, while others found it repetitive, cold, or not restocked; one stay reported a broken coffee machine.

Related guest reviews

10

Katherine

14 Feb 2025

·

Stayed 2 nights

Curt at the front desk was very kind & helpful. The breakfast buffet was amazing that it offered Gluten Free options like bagels, breads, vegan sausages! They had tags to communicate which rooms had pets! The water & fruit in the foyer was a nice touch!

10

heide

9 Sept 2025

·

Stayed 1 night

It was very clean abd very well maintained. The front desk people were very helpful and friendly. The morning breakfast was tasty and offered a great variety of choices. Our stay was very comfortable. The price for the room was reasonable, especially for a suite!

8

Stacy

21 Sept 2025

·

Stayed 1 night

Fabulous check in! Room carpeting was pretty badly stained in several spots. Not enough pillows on bed. ‘Hot’ breakfast was pre-made sandwiches.

6

Karla

30 Dec 2025

·

Stayed 4 nights

It looks like this hotel is “newish” as the outside sign is busted out and a small printed sign is hung at the front desk saying “The Peoria Hotel”. The guy at the desk seemed to be expecting us which was nice. The check-in process was quick. The decor was older. The beds did not have a covering over the box springs. The pull out sofa had some crumbs in it and no extra linen. The phone did not connect to the front desk so we had to go and get extra linen. This would be one reason why I would not recommend the hotel. If there was an emergency, there would be no way to call the front t desk for help. There is no housekeeping service which was a surprise. We had no refills of Kleenex or toilet paper during the stay. The breakfast was the same everyday. The ice machine on the first and second floor did not work. The only great thing about the hotel was the three guys who rotated at the front desk. They were extremely nice and promptly helped us. There did not seem to be a lot of people staying there as we were able to park close to the front door.

2

Dulcinea

6 Sept 2025

·

Stayed 1 night

The check-in clerk was very nice. The bed was clean but the sofa and floor was not clean. Pool was not in service and breakfast was breakfast sandwiches (pre-packaged). I will not stay here again.

6

Lilibet

4 Jan 2024

·

Stayed 1 night

The location is convenient and the cleaning are good. But the pool was closed, they won't tell you on media. The breakfast was fine but the coffee machine does not work.

10

Melinda

13 Aug 2025

·

Stayed 1 night

Helpful staff. Gluten free options for breakfast.

6

Holly

8 Sept 2024

·

Stayed 2 nights

Room was dirty and worn. Breakfast options were not restocked so choices were very limited Staff was very friendly

6

Amanda

31 Mar 2025

·

Stayed 1 night

Staff was nice, pool was closed and breakfast was cold ..room was nice

10

Stephanie

20 Oct 2024

·

Stayed 1 night

The room was clean and nice, the breakfast had a few issues with the drinks having too much water and the pool under maintenance, but nothing we minded adjusting to.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $78	17 $73	18	19 $118
20 $77	21 $82	22 $88	23 $82	24 $89	25 $109	26 $118
27 $84	28 $84	29 $84	30 $84

Su	Mo	Tu	We	Th	Fr	Sa
				1 $95	2 $123	3 $114
4 $91	5 $91	6 $91	7 $91	8 $128	9 $118	10 $118
11 $91	12 $91	13 $91	14 $91	15 $154	16 $154	17 $154
18 $99	19 $99	20 $99	21 $99	22 $129	23 $129	24 $129
25 $99	26 $99	27 $99	28 $99	29 $129	30 $129	31 $129

Select dates to see prices and availability

About this property

Location

Room options

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave (With Sofabed)

Standard Room, 2 Double Beds, Refrigerator & Microwave (With Sofabed)

Standard Room, 1 King Bed, Refrigerator & Microwave (With Sofabed)

Guest reviews

Good

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about The Peoria Hotel, SureStay Collection by Best Western

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Prices for upcoming dates