Name: Candlewood Suites Alabaster by IHG
Address: 1004 Balmoral Drive, Alabaster, Alabama, United States of America, Alabaster, Alabama, US
Price range: US$84–US$174 per night
Rating: 8.68

What guests think

Based on recent reviews, Candlewood Suites Alabaster by IHG offers apartment style suites with kitchenettes in a convenient, quiet area, friendly front desk service, and pet friendly stays, but cleanliness, maintenance, and some facilities show inconsistent quality.

Many praise the welcoming front desk, quick check-ins, and comfortable beds. Several reviews report dated rooms and spotty upkeep, citing dirty bathrooms, odors, pests, broken TVs, and problems with lighting, AC, or curtains. Amenities feel basic: no breakfast, occasional ice and gym failures, and some out-of-service items, though in-room kitchens and free laundry are appreciated. Expect a practical self-catering stay with quality that can vary.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are basic with several issues noted: broken gym equipment, no property ice machine, sporadic in-room icemakers, out-of-service grills, and occasional elevator or parking problems. Guests appreciated the free laundry and a pet area.

Related guest reviews

10

Jessica

7 Oct 2023

·

Stayed 1 night

Nicely equipped rooms with full kitchenettes, desk spaces, recliner chair, closet and a nice bathroom. The available snacks and gym are nice extras. There are shopping and dining options close by and the access to the interstate is excellent. It is mostly quiet,

10

Sandra

26 Aug 2025

·

Stayed 1 night

Staff very friendly and offered their services if needed which I did later. Only issue we had was ice maker was sporadic making ice. Will definitely stay here each time we visit family.

8

Amber

15 Jun 2024

·

Stayed 14 nights

Pros: Friendly staff, near to many shops and restaurants, free washer and dryer, gym, free coffee, decent stove and fridge Cons: grills are out of service, rooms and linens could use a bit of updating

10

Christopher

16 May 2023

·

Stayed 7 nights

I travel for work almost 345 days per year and have stayed in many hotels across this country. This time I was in Alabaster Alabama for my granddaughters play. I booked a one 1 bedroom suite. It was spotless. It was quiet. It had a full kitchen with everything I needed to be able to cook a meal. The bed was comfy. The staff was excellent on every shift! The pantry was great for late night snacks or drinks. It is in an extremely safe area and accessible to many restaurants and shops. Everything was perfect! I cannot say enough about our week long stay. I cannot recommend this hotel enough. There are several to choose from in the area but this one was perfect in every way! Thanks Candlewood!

8

Tracy

7 Oct 2024

·

Stayed 2 nights

Not enough parking

6

Randall

15 Feb 2025

·

Stayed 1 night

Discontinued breakfast service with no prior warning. No ice machine. Ice maker in fridge so had to wait for it to provide any ice. No list of channels for tv Staff helpful and beds very comfortable

10

Tiffani

1 Jan 2025

·

Stayed 2 nights

Love this place! I visit my son who lives in Montevallo. I have two pups who travel with, and this is the best place to stay!

6

Cassandra

31 Dec 2024

·

Stayed 3 nights

Property area and staff were great! Bed sheets had tiny bugs, elevator went out a sour smell on the 2nd floor of hallway.

10

Brent

29 Oct 2024

·

Stayed 1 night

Perfect stop for us in the way to Florida. Had a dog area for our dogs too!

4

Howard

12 May 2025

·

Stayed 4 nights

Workout room very bad. Every machine was broken and no response after requesting that be fixed

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AI-generated summary based on recent guest reviews

Cleanliness

Feedback on cleanliness is mixed. While some found rooms clean, multiple reviews report dirty bathrooms, lingering odors, pests, and poorly cleaned common areas.

Related guest reviews

10

Pamela

23 Dec 2024

·

Stayed 1 night

Super easy check in. Very friendly employees. Room was very clean.

6

Yeah

11 Mar 2024

·

Stayed 1 night

It amazes me that they can’t clean the hallways or the elevators. That is something that would go a long way to overall appearance. The rooms are clean and the bed was comfy.

4

Megan

17 Apr 2025

·

Stayed 4 nights

The only plus were the beds were comfortable. Our room was dirty, there was a cockroach, the dishes were dirty, there was no coffee pot for the coffee maker.

2

DAN

4 May 2025

·

Stayed 1 night

We unfortunately stayed in room 209. It was beyond disgusting. As we always do, we turn the sheets down to confirm they have been changed. The pubic and head hairs was clue one. Then the brown stains. Keep in mind, we paid over $250 to sleep here! The lady at the desk who was very friendly, but "was the only employee in the building," had to leave her post to change the bed. Moving onto the bathroom: the toilet is actively leaking, floor obviously has not been mopped, as there was a Bud light top, two dried up contacts and (used?) toilet paper behind the door. The toilet had diarrhea splash on it and 1/2 roll of paper. The shower had not been cleaned (hair and other "items"). The floor of the shower is all chipped up, which made it hard to stand. We used all of the towels to be able to use the bathroom. The TV did not operate properly but we didn't have a guide anyway. No breakfast served at that price! We will never stay at Candlewood Hotels again. Don't let the pretty building fool you. We are sorry to leave such a review, but changes need to be made here.

4

Carrie

19 Jun 2024

·

Stayed 2 nights

Room wasn’t terrible. Just older. but the whole hotel smelled of cigarettes.

6

Lynda

3 May 2025

·

Stayed 1 night

You can tell the bathroom had not been swept. There was dirty towels wadded up on the floor in the closet. Soap dispenser was broken in the bathroom. and in the midst of changing clothes, a strange woman unlocks the door and comes into the room because they had assigned the room to her as well by mistake.

2

Lori A

7 Jun 2025

·

Stayed 2 nights

Rooms are dirty moldy and need of update

4

Randy

22 Apr 2025

·

Stayed 1 night

Shower and bath dirty/no water pressure in shower/ no soap in bath. Mold growing all over the bathroom grout and caulking Food left in refrigerator. Check in host was pleasant.

10

John

10 Aug 2023

·

Stayed 1 night

Very clean, quiet hotel

6

Justin

29 Jun 2025

·

Stayed 1 night

Need better cleaning staff and standards for the room being over $200 for 1 night with cleanliness of motel 7

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AI-generated summary based on recent guest reviews

Rooms

Suites are spacious and apartment-like with kitchenettes and comfortable beds, but many note dated decor and maintenance issues such as weak AC, broken curtains, odors, and small or nonworking TVs. Noise can carry in some rooms.

Related guest reviews

8

clyde

21 Apr 2024

·

Stayed 2 nights

It is a little dated. Needs new carpet, easier TV control , updated plumbing.

6

Shenetta

20 Feb 2025

·

Stayed 1 night

The rooms were nice but hot. Even after turning on the AC it wasn't consistently cooled; it felt like a sauna at certain points throughout the night. I didnt stay long (like 6 hours) so it wasn't worth complaining and switching rooms.

10

ANGELA

7 Oct 2024

·

Stayed 1 night

I like spacious room but TV was too small and too far away. No usb outlets anywhere must bring a converter. Otherwise it was clean and we had ice in the room which is a plus.

10

Brenda

8 Jul 2025

·

Stayed 1 night

Nice quiet property with great room.

6

Karen

6 May 2024

·

The room needed updating. The curtains were falling off their hooks in the center so they wouldn’t shut all the way. The room had a bad odor. We couldn’t get a crib/roll away bed. Just lower than my expectations.

8

Phyllis

16 Jun 2024

·

Stayed 1 night

We liked things like it had a recliner in the room and a good nightlight in the bathroom. Bed was comfortable and shower was great.

6

Nicholas

26 May 2025

·

Stayed 2 nights

Dated. Room was below par.

8

Kevin

13 Jan 2025

·

Stayed 2 nights

Like a little apartment

10

Leigh

30 Mar 2024

·

Stayed 1 night

Nice property. We love our suite with ample desk space, eating space and a full kitchen.

6

Pamela

28 Jun 2023

·

Stayed 1 night

I’ve stayed at better, prob would not stay there again. No breakfast room was ok but older, you can hear a lot both above you and around you.

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Service

Service is frequently praised as friendly, helpful, and accommodating, including early check-ins and occasional upgrades. However, some guests reported check-in delays, room assignment errors, and poor responses to issues.

Related guest reviews

10

Sandra

26 Aug 2025

·

Stayed 1 night

Staff very friendly and offered their services if needed which I did later. Only issue we had was ice maker was sporadic making ice. Will definitely stay here each time we visit family.

10

Jessica

1 Sept 2025

·

Stayed 1 night

Isabella at the front desk was wonderful. We arrived early and she accommodated us not only with a room, but an upgrade! This kind of service is why we came back. We had a great experience here two times before and will definitely stay again!

2

Loretta

6 Jul 2025

·

Stayed 1 night

Nobody at counter to check you in. It’s 6pm busy time.

2

Heather

28 Mar 2025

·

Stayed 1 night

When we arrived at the hotel we were given a key to a room. When we entered the room the beds weren’t made, the bedding was piled on a table. I got downstairs and notify the front desk who after 40 mins finds another room for us which was only one bed and one sofa bed when I booked 2 queens. We pull the sofa bed out there is candy wrappers and candy all on it with again no sheets anywhere in the room. Go back downstairs to ask for sheets which in turn took another 15 mins. Get the sheets and the lady left again to get pillows & comes back and said she had to “make” some. By make, she stuffed sheets in a pillow case! There is no blow dryer in the room, coffee pot with zero coffee, tv didn’t work in the bedroom or the living room. Air conditioner only worked in the bedroom so left it hot where the teens were sleeping on the sofa.

10

Sandra

17 May 2025

·

Stayed 1 night

Front desk clerk very friendly and quick easy check in

2

Nathan

18 Mar 2025

·

Stayed 1 night

Booked two rooms via Expedia for my family to take a break from driving. Arrived (with 6 others) and was told twice no rooms were available despite my reservation. Had to drive 4 hours to find another hotel. Hotel claims I was a no-show; Expedia refuses to refund, blaming the hotel. I have GPS, phone records, and witnesses proving I was there. Poor service, unprofessional—avoid Expedia if you want a reliable booking. Just use AI now to find the best deals, Expedia's existence is pointless as they add no value or security to your bookings. [Fades to darkness.... HA!]

10

Johnny

6 Dec 2024

·

Stayed 4 nights

Staff was exceptional, courteous, and prompt. Great hotel will stay again.

10

Kristen

6 Sept 2024

·

Stayed 2 nights

The front desk staff were always super nice and helpful!

10

Brenda

2 Jan 2023

·

Stayed 19,358 nights

Very clean and Norman was amazing. He was so very kind, polite, and full of information. He is definitely a keeper!

10

Sandra

11 Jun 2025

·

Stayed 1 night

Friendly staff. Everything was already printed and waiting to be completed.

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Location

Location is convenient to I-65, shopping, restaurants, and a nearby hospital, and many found it quiet. A few guests found access from the interstate tricky.

Related guest reviews

10

Suzzette

13 Feb 2025

·

Stayed 1 night

Great location

10

sari

30 Sept 2024

·

Stayed 1 night

Great place for overnight stay. Close proximity to everything you may need while out of town.

8

Tiffany

1 Dec 2024

·

Stayed 3 nights

I stayed three nights during the Thanksgiving holiday at the Candlewood Suites. The price for the value was good. I like hotels that have doors inside. I was able to request a top-floor room. The rooms were very quiet and though the hotel was full, I rarely heard noise from any of my neighbors. The hotel is very convenient to shopping and restaurants, and having a kitchenette was great. The room smelled like lit matches, so that was strange. The comforter was threadbare at the end. There were dirt streaks on the walls and the room was slightly shabby but it was overall nice enough. The front desk staff were very kind and accommodating, and the woman who checked me in was careful not to show my room number on my keycard envelope to others as I was a solo female traveler.

10

Angela

25 Mar 2024

·

Stayed 1 night

Convenient to highway.

8

Maggie

16 Dec 2024

·

Stayed 3 nights

Close to hospital

10

Sandra

13 Apr 2025

·

Stayed 1 night

Very close to families we were visiting. Several places to shop for forgotten items and several places close to eat at. Staff very friendly and helpful with any questions we had. The bed was very comfortable.

8

John

14 May 2024

·

Stayed 2 nights

Stayed 4 days. I felt like I was in my own personal apartment. Very comfortable staying there. 25 different dining options within a 2 minute drive without going on the main drag. I would come back anytime.

10

Andrea

1 Mar 2025

·

Stayed 1 night

Great location friendly staff

8

Sandra

30 Apr 2025

·

Stayed 1 night

Convenient, easy access to I65 and close to family we were visiting. We have been staying there last few visits and will continue to stay there when we come down for family visits.

8

John

10 Dec 2022

·

Stayed 1 night

Property was difficult to get to from interstate

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Dining

There is no breakfast service, which surprised several guests. In-room kitchens and an on-site pantry for snacks support self-catering, though coffee availability varied.

Related guest reviews

10

Jessica

7 Oct 2023

·

Stayed 1 night

Nicely equipped rooms with full kitchenettes, desk spaces, recliner chair, closet and a nice bathroom. The available snacks and gym are nice extras. There are shopping and dining options close by and the access to the interstate is excellent. It is mostly quiet,

6

Denishia M

1 May 2025

·

Stayed 1 night

Clean enough; however, no breakfast and no complimentary coffee nir coffee in the room.

8

Amber

15 Jun 2024

·

Stayed 14 nights

Pros: Friendly staff, near to many shops and restaurants, free washer and dryer, gym, free coffee, decent stove and fridge Cons: grills are out of service, rooms and linens could use a bit of updating

8

Cynthia

16 Dec 2023

·

Stayed 2 nights

Need to serve breakfast.

10

Christopher

16 May 2023

·

Stayed 7 nights

I travel for work almost 345 days per year and have stayed in many hotels across this country. This time I was in Alabaster Alabama for my granddaughters play. I booked a one 1 bedroom suite. It was spotless. It was quiet. It had a full kitchen with everything I needed to be able to cook a meal. The bed was comfy. The staff was excellent on every shift! The pantry was great for late night snacks or drinks. It is in an extremely safe area and accessible to many restaurants and shops. Everything was perfect! I cannot say enough about our week long stay. I cannot recommend this hotel enough. There are several to choose from in the area but this one was perfect in every way! Thanks Candlewood!

6

Randall

15 Feb 2025

·

Stayed 1 night

Discontinued breakfast service with no prior warning. No ice machine. Ice maker in fridge so had to wait for it to provide any ice. No list of channels for tv Staff helpful and beds very comfortable

10

Robert

15 Feb 2025

·

Stayed 1 night

Very nice room with cooking options

6

Ashley

19 Jan 2024

·

Stayed 1 night

No continental breakfast. Falsely advertised.

8

Robert

3 May 2025

·

Stayed 3 nights

There is no breakfast,

10

William

4 Nov 2024

·

Stayed 2 nights

Room is clean, comfy bed. Since kitchen is provided-coffee mugs would be nice and a couple dinner plates. There are 2 of us, we have 1 plate and 1 very small plate. We are making do however if your going to offer home amenities then give some.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$90
February	US$107
March	US$109
April	US$115
May	US$133
June	US$112
July	US$98
August	US$92
September	US$102
October	US$126
November	US$107
December	US$79

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $89	17 $89	18 $130	19 $122
20 $88	21 $88	22 $88	23 $92	24 $88	25 $154	26 $146
27 $84	28 $84	29 $93	30 $143

Su	Mo	Tu	We	Th	Fr	Sa
				1 $174	2 $130	3 $122
4 $88	5 $93	6 $86	7 $92	8 $105	9 $146	10 $146
11 $95	12 $93	13 $95	14 $97	15 $88	16 $107	17 $139
18 $114	19 $115	20 $118	21 $118	22 $113	23 $170	24 $169
25 $118	26 $118	27 $123	28 $126	29 $128	30 $168	31 $169

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Monthly average prices

About this property

Location

Room options

Studio Suite, 2 Double Beds, Accessible Bathtub (Communications, Mobility)

Studio Suite, 1 Queen Bed, Accessible Bathtub (Communications, Mobility)

Suite, 1 Bedroom, Accessible (Communications)

Studio Suite, 2 Double Beds

Studio Suite

Studio Suite, 2 Double Beds, Accessible (Communications)

Suite, 1 Bedroom, Accessible Bathtub (Communications, Mobility)

Studio Suite, 1 Queen Bed, Mobility Accessible (Communications)

Studio Suite, 1 Queen Bed, Accessible (Communications)

Suite, 1 Bedroom

Studio Suite, 1 Queen Bed

Guest reviews

Fabulous

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Candlewood Suites Alabaster by IHG

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Prices for upcoming dates