Is parking available at the property?

Free self-parking is available on-site.

What type of breakfast is offered and what are the serving hours?

A complimentary continental breakfast is served daily from 6:30 AM to 10 AM.

What are the standard check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features are available for guests with disabilities?

The property features wheelchair accessible paths of travel, elevators, and accessible public areas.

Where is the property located in relation to key landmarks?

The hotel is located in the heart of Alabaster, within a 5-minute drive of Propst Promenade and Alabaster Promenade. It is approximately 19.9 miles from Hoover Metropolitan Complex and 3.9 miles from Ballantrae Golf Club.

Does the property have a swimming pool?

Yes, the hotel features an indoor pool.

What are the policies for guests staying with children?

Children are welcome at the property, and kids can stay for free up to a certain age.

Holiday Inn Express & Suites Alabaster

Average nightly price at Holiday Inn Express & Suites Alabaster by IHG by month, last 12 months (USD)
Month	Average price
January	US$122
February	US$130
March	US$132
April	US$141
May	US$137
June	US$147
July	US$124
August	US$121
September	US$154
October	US$153
November	US$136
December	US$119

What guests think

At Holiday Inn Express & Suites Alabaster by IHG, guests frequently highlight very clean rooms, friendly and efficient staff, comfortable beds, a satisfying complimentary breakfast, and a convenient, quiet location close to restaurants, shopping, and the interstate.

However, multiple reviews note recurring facility disruptions: indoor pool and fitness center closures, occasional elevator or ice machine problems, and periods of on-site maintenance. Some rooms show maintenance and HVAC issues (temperamental or noisy A/C, weak cooling, broken fixtures) and occasional musty odors, alongside sporadic housekeeping lapses. A few guests also questioned pricing when amenities were unavailable. Overall, expect a comfortable, well-located stay with friendly service and a dependable breakfast, but confirm amenity status and room condition.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Facilities experience recurring disruptions: the indoor pool is often closed or limited, the fitness room and guest laundry have been unavailable at times, and there are occasional elevator and ice machine issues amid ongoing maintenance.

Related guest reviews

2

Rick

11 Jul 2023

·

Stayed 1 night

It sucked, I’m 73 years old and the elevator was broken so I had to carry my luggage up the stairs. The toilet seat was small and didn’t fit the seat. The ice machine was broken. The mirror lights didn’t work, so it was darker in the bathroom also .So staying at a holiday inn was ( the best surprise is no surprise ) well we were surprised that all the things didn’t work.

6

Anna

2 Jun 2025

·

Stayed 1 night

Smells new and clean friendly staff Only reason we laid over here was for the indoor pool when checking in was told the indoor pool was closed for maintenance So wish I was emailed or called about this before hand

6

Kevin

29 Jun 2025

·

Stayed 1 night

Not terrible but now worth $200 a night for non working pool, no workout room, ice maker didn’t work on our floor, bed mattress was not comfortable. Room had a few issues like shower curtain would not stay put during a shower, tub had some kind of massive repair in it. Also found a large earring in the kids bed, makes me think the sheets were not changed. Breakfast was good, staff was good. Location was great for what we needed.

6

Christy M

4 May 2025

·

Stayed 2 nights

Pool closed. For maintenance Work out room closed for maintenance Guest laundry closed for maintenance

6

Kelby

11 Mar 2025

·

Stayed 6 nights

Pool has been out of service for over a month and the rooms are not discounted for the inconvenience.

10

Dawn

7 Jul 2025

·

Stayed 1 night

We had a fast check-in, the staff member was very nice and helpful. The room was clean and comfortable. Breakfast was good. The only complaint is that the pool was not working but we were informed of this immediately which we appreciated.

6

ellison

23 Mar 2025

·

Stayed 1 night

Nice enough. We booked for the heated pool bit it was closed for "maintance "

8

Sherry

5 Jun 2025

·

Stayed 1 night

A lot of work being done, fixtures wrapped in plastic, etc. The fitness center and pool were both closed for repairs also. Overpriced for what we actually received.

8

andrew

13 Jul 2025

·

Stayed 2 nights

The property was nice, and the area was great I didn't like it, only had 1 elevator, and I was on the fourth floor. If it were to malfunction, walking up 4 floors would be a problem, being 76 years old. The carpet outside the 4th elevator needs to be replaced. The breakfast was ok.

8

Brandon

24 Feb 2024

·

Stayed 1 night

Pool hours were a negative. Our daughter was in the honor band at the University of Montevallo and we booked here for the indoor pool. However we were unable to use it because it was closed before we got back.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Many guests report very clean rooms and common areas, but there are recurring reports of musty odors, bathroom rust or mold, and occasional missed details or pests.

Related guest reviews

6

Randy

16 Nov 2025

·

Stayed 1 night

Rust and mold in bathroom

10

Jacqueline

4 Apr 2025

·

Stayed 2 nights

Very nice hotel with a great breakfast! Beds were comfortable and room/bathroom were very clean!

2

Lisa

3 Jul 2025

·

Stayed 3 nights

From the minute, we stepped into the room it was a strong, musty and moldy odor, and the trim on the bathroom door was rusted through and looked absolutely disgusting

10

Lee

26 Dec 2025

·

Stayed 1 night

Clean room, friendly staff, and great free breakfast bar!

10

David

10 Nov 2025

·

Stayed 3 nights

Room was very clean and staff was extremely courteous.

8

Stephanie

25 May 2023

·

Stayed 1 night

Overall the hotel was nice. Went to the bathroom around 9pm and there was a roach in the floor.

10

Diana

13 Mar 2023

·

Stayed 1 night

Very clean and modern facilities. Comfortable, well equipped room.

6

Eddie

18 Apr 2025

·

Stayed 1 night

carpets were worn and dirty. The room had tile mssing from the floorboards. It just looked like they weren't maintaining the property up to IHG standards.

10

Mike

29 Nov 2025

·

Stayed 4 nights

This is our 2nd or 3rd time staying at this Holiday Inn Express in Alabaster, AL. VERY clean hotel, friendly staff, and we are more than comfortable when we come to town. They are a little pricey, but it is worst the peace that we get when we are here. THANK YOU, and we look forward to staying there again in the future.

4

Brian

7 Sept 2023

·

Stayed 1 night

It’s unfortunate that I need to give this review but due to the room condition and lack of communication from the manager I will. The room I was given smelled of mildew and something else I couldn’t put my finger on. Being exhausted I figured it was coming from outside through the AC unit. Went to bed and woke up with a sore throat and headache. Finally at 3am I decided to pack up and leave since I had a long drive. I asked the front desk if there was a way to get reimbursed for the room since obviously there was a humidity problem and potential mold issue. I also shared that I discovered what the other smell was…two dirty diapers in the garbage under the desk. She shared that because I used Expedia I probably wouldn’t get a refund, being an outside booking site. She said she would need the manager to follow up. The manager was supposed to be in at 8am and she would give my name and number to be contacted. Now more than 48 hours out and still not contacted, I assume they plan to do nothing about it. Fair enough. At least I got a few hours rest, but in the future, if I need a room in Alabaster, I think I’ll try the hotel next door.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are generally comfortable and often spacious with very comfortable beds and good shower pressure. Recurring issues include temperamental or noisy A/C, weak cooling, and TV or Wi‑Fi setups that can be confusing or unreliable.

Related guest reviews

6

kathy

24 Mar 2024

·

Stayed 1 night

could not connect to internet. No instructions in room. TV no instructions on use. No linens for hid a bed.

6

Shelby

27 Oct 2025

·

Stayed 2 nights

The A/C in the room did not work. Called the front desk and they came up to fix it. Got it running and said any more problems they would switch rooms. After 10 minutes it stopped and when we asked to move rooms was told no rooms were available.

8

Thomas

31 Jul 2024

·

Stayed 1 night

Outstanding with 1 exception. The AC in our room was very noisy. Every time it came on, it sounded like a small plane was running its engine just outside the window. Sound was tolerable but competed with the volume of the tv.

8

Cynthia

3 Dec 2022

·

Stayed 1 night

Just an overnight stay. Room was clean and quiet. Hotel sits on hill behind a shopping center. Chain restaurants in the immediate area. Breakfast is complimentary, but was a prepackaged microwave fair.

10

Brian

8 Jun 2025

·

Stayed 1 night

Clean, great location next to a wonderful BBQ restaurant. The mattresses are excellent and shower pressure is top-notch! Lastly, best hotel breakfast I’ve had in many stays!

8

Valerie

19 Nov 2024

·

Stayed 1 night

The room is nice and big with places to sit and relax other than the bed. The check in lady was very friendly and helpful. The only complaint would be a better vacuum cleaner because there is stuff on the room floor.

4

Billy

2 Jun 2024

·

Stayed 1 night

Air conditioning didn’t work would not cool below 75*. Water pressure was terrible.

8

Alex

31 Aug 2025

·

Stayed 2 nights

The hotel was clean and the staff responsive to our needs. The breakfast was very nice. Would love to see hard-boiled eggs available at the breakfast. Hotel was well situated next to a lot of different shopping and restaurant choices. Television was impossible to figure out with several remotes and instructions but nothing worked. We ended up not having any TV, which is really not a problem for us, but maybe for others. We would stay there again.

6

Hal

30 Nov 2025

·

Stayed 1 night

Wall thermostat was temperamental and we did t have heat during the night. Front desk did not want to help but relented after we advised we would post a negative review.

10

Stephen

3 Oct 2024

·

Stayed 1 night

Great staff…really good breakfast. My only issue was with the TV…the internet would not stay connected to it and we were unable to stream (Netflix, Amazon, etc)…and there was no CNN offered / was Fox News everything.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are widely praised as friendly, helpful, and efficient, with quick check-in and thoughtful assistance. A few guests reported inconsistent follow-up or reluctance to resolve issues.

Related guest reviews

10

Melissa

28 Jun 2024

·

Stayed 1 night

Staff was very attentive and friendly. There was a great breakfast as well!

10

Jennifer

17 Oct 2024

·

Stayed 1 night

A young woman at the front desk worked so hard to get us the room we had originally reserved. I wish I had gotten her name because she deserves serious kudos. Southern hospitality that should make her employer proud.

10

Kevin

10 Oct 2024

·

Stayed 1 night

Traveling through to Florida and stopped here overnight. Staff was able to supply us with a baby crib which was very helpful and your staff was great.

10

Rita

9 May 2025

·

Stayed 3 nights

What a wonderful facility! Will definitely go back ♥️ I can’t begin to describe how sweet and helpful the entire staff was ♥️♥️♥️

10

Carolyn

18 Nov 2023

·

Stayed 7 nights

The staff were GREAT! Helpful, willing to take time to see to all our needs. We have stayed often and will continue to give this hotel chain our first consideration when traveling. Personally, in our book you are the best! Can't sing their praises high enough. Look forward to returning and will definitely stay here when visiting. A PLUS, PLUS FROM US. The Morgan Family.

10

Elizabeth

28 Mar 2025

·

Stayed 1 night

Right off I65. Staff was very friendly and attentive and we didn’t check in until 1:00 AM. Very pleasant experience.

10

Nancy

6 Mar 2025

·

Stayed 1 night

Our check in was quick and easy! I forgot the man’s name, but he was very friendly

6

Hal

30 Nov 2025

·

Stayed 1 night

Wall thermostat was temperamental and we did t have heat during the night. Front desk did not want to help but relented after we advised we would post a negative review.

4

Brian

7 Sept 2023

·

Stayed 1 night

It’s unfortunate that I need to give this review but due to the room condition and lack of communication from the manager I will. The room I was given smelled of mildew and something else I couldn’t put my finger on. Being exhausted I figured it was coming from outside through the AC unit. Went to bed and woke up with a sore throat and headache. Finally at 3am I decided to pack up and leave since I had a long drive. I asked the front desk if there was a way to get reimbursed for the room since obviously there was a humidity problem and potential mold issue. I also shared that I discovered what the other smell was…two dirty diapers in the garbage under the desk. She shared that because I used Expedia I probably wouldn’t get a refund, being an outside booking site. She said she would need the manager to follow up. The manager was supposed to be in at 8am and she would give my name and number to be contacted. Now more than 48 hours out and still not contacted, I assume they plan to do nothing about it. Fair enough. At least I got a few hours rest, but in the future, if I need a room in Alabaster, I think I’ll try the hotel next door.

10

Katherine

23 Sept 2025

·

Stayed 2 nights

Very nice hotel. Great location close to many restaurants and the interstate. The staff, especially Kyle, were very friendly and helpful. Clean, quiet, cool (A/C) room. Would definitely stay here again.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Convenient to I-65 and surrounded by restaurants, shopping, and essentials like Walmart and Target; the area is generally quiet. Well-suited to road trips and short stays.

Related guest reviews

10

Lisa

9 Jan 2025

·

Stayed 1 night

It was very close to Walmart and Murphy gas station.

10

Rebecca

13 Apr 2024

·

Stayed 1 night

This is a nice hotel with great access to shopping and dining! There are several restaurants nearby, including fast food options. Also, there are several department stores and other shopping options very close, as well as Walmart and target! Our room was clean and plenty big. Staff was nice, and breakfast had great options.

10

Paige

30 Mar 2025

·

Stayed 1 night

Great property with super sweet staff. Close to restaurants and shopping!

10

Steven

23 Feb 2025

·

Stayed 1 night

Nice hotel. Good location and nice value.

10

Elizabeth

28 Mar 2025

·

Stayed 1 night

Right off I65. Staff was very friendly and attentive and we didn’t check in until 1:00 AM. Very pleasant experience.

10

Gina

27 Mar 2025

·

Stayed 1 night

Great location, clean lots do to in the area

8

Alex

31 Aug 2025

·

Stayed 2 nights

The hotel was clean and the staff responsive to our needs. The breakfast was very nice. Would love to see hard-boiled eggs available at the breakfast. Hotel was well situated next to a lot of different shopping and restaurant choices. Television was impossible to figure out with several remotes and instructions but nothing worked. We ended up not having any TV, which is really not a problem for us, but maybe for others. We would stay there again.

10

Michaelynn

2 Mar 2024

·

Stayed 1 night

Lots of resteraunts nearby

8

Zach

25 Nov 2025

·

Stayed 1 night

Great stay! Much better than a neighboring hotel where lots of construction workers were staying. Good location, clean, comfortable room.

10

Katherine

23 Sept 2025

·

Stayed 2 nights

Very nice hotel. Great location close to many restaurants and the interstate. The staff, especially Kyle, were very friendly and helpful. Clean, quiet, cool (A/C) room. Would definitely stay here again.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is frequently praised for quality and options, with many calling it very good to excellent. A few guests found it just okay, wished for earlier hours or specific items, or noted prepackaged offerings.

Related guest reviews

10

Mattilanne

11 Aug 2025

·

Stayed 1 night

Very clean, nice staff, great breakfast options!

10

Rebecca

13 Apr 2024

·

Stayed 1 night

This is a nice hotel with great access to shopping and dining! There are several restaurants nearby, including fast food options. Also, there are several department stores and other shopping options very close, as well as Walmart and target! Our room was clean and plenty big. Staff was nice, and breakfast had great options.

10

Lee

26 Dec 2025

·

Stayed 1 night

Clean room, friendly staff, and great free breakfast bar!

8

Cynthia

3 Dec 2022

·

Stayed 1 night

Just an overnight stay. Room was clean and quiet. Hotel sits on hill behind a shopping center. Chain restaurants in the immediate area. Breakfast is complimentary, but was a prepackaged microwave fair.

10

Brian

8 Jun 2025

·

Stayed 1 night

Clean, great location next to a wonderful BBQ restaurant. The mattresses are excellent and shower pressure is top-notch! Lastly, best hotel breakfast I’ve had in many stays!

10

Trebba

10 Apr 2025

·

Stayed 1 night

Clean room good breakfast great price

10

Benjamin or Mollie

31 Mar 2025

·

Stayed 3 nights

Breakfast was awesome

8

Breanne

15 Mar 2025

·

Stayed 1 night

Very clean nice spot to stop for the night with a family. Nice breakfast in the morning very clean eating area.

10

Alison

14 Mar 2024

·

Stayed 1 night

Everything was great and breakfast was exceptional

8

Cindy

29 Mar 2024

·

Stayed 1 night

We choose to pay a bit more to stay in a place which includes breakfast. It's unfortunate this hotel breakfast isn't available until after 630am...not great for us early risers! Also, the mattress needs replacing. Roll to the middle, not good at all!

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9 $479	10 $408
11 $127	12 $157	13 $124	14 $114	15 $114	16 $151	17 $154
18 $102	19 $125	20 $131	21 $123	22 $129	23 $223	24 $217
25 $108	26 $117	27 $125	28 $117	29 $111	30 $212	31 $155

Su	Mo	Tu	We	Th	Fr	Sa
1 $125	2 $112	3 $113	4 $112	5 $113	6 $139	7 $142
8 $106	9 $112	10 $112	11 $112	12 $148	13 $246	14
15 $106	16 $112	17 $125	18 $112	19 $136	20 $123	21 $123
22 $106	23 $112	24 $112	25 $106	26 $112	27 $108	28 $117
29 $106	30 $112

Holiday Inn Express & Suites Alabaster by IHG

Prices for Holiday Inn Express & Suites Alabaster by IHG

Monthly average prices

About this property

Location

Room options

Standard Room

Room, 1 King Bed, Accessible (Communications, Mobility, Roll-In Shower)

Standard Room, 1 King Bed, Accessible (Communications)

Standard Room, 1 King Bed

Standard Room, 2 Queen Beds

Suite, 2 Queen Beds

Standard Room, 2 Queen Beds, Accessible (Communications)

Suite, 1 King Bed

Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

Suite, 2 Queen Beds, Accessible (Communications, Mobility)

Guest reviews of Holiday Inn Express & Suites Alabaster by IHG

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

FAQs about Holiday Inn Express & Suites Alabaster by IHG

Prices for upcoming dates