Name: Hilton Garden Inn Charlotte/Ayrsley
Address: 1920 Ayrsley Town Blvd, Charlotte, North Carolina, United States of America, Charlotte, North Carolina, US
Price range: US$124–US$300 per night
Rating: 8.33

What guests think

At Hilton Garden Inn Charlotte/Ayrsley, guests often praise the friendly staff and convenient, walkable location, while recurring negatives center on intermittent closures or issues with the pool, hot tub, and occasionally the gym.

Room experiences vary: many found them clean and comfortable, but others report dated interiors, faulty or loud AC, plumbing problems, or unpleasant odors. Breakfast is frequently described as good but paid, and several guests encountered limited bar hours; parking challenges and elevator or ice machine outages also appear. Best for an easy, comfortable stay if you can tolerate some unpredictability in amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool and hot tub are frequently reported closed or with weak jets; a few note the gym closed. Bar hours can be limited, and occasional issues include broken ice machines, one elevator out, and inconvenient parking.

Related guest reviews

8

Kieandra

3 Sept 2025

·

Stayed 1 night

Hot tub needs to be fixed

10

Lisa Britain

6 Oct 2025

·

Stayed 1 night

There were no towels at the pool when we arrived, but a kindly receptionist promptly provided some upon request.

6

Sean

11 Dec 2022

·

Stayed 1 night

No pool and no bar open. Terrible.

10

Rachel

1 May 2023

·

Stayed 1 night

Like location and cleanliness of hotel. Friends and I went to bar around 7:45 pm and was told sorry we’re closed. Had to leave hotel to get cocktails.

8

Ashley

13 Apr 2025

·

Stayed 2 nights

Everything was wonderful in the hotel and room, only downside was the pool and hot tub were closed.

8

Sarah

17 Nov 2024

·

Stayed 2 nights

Hotel staff was nice and helpful. The hotel rooms are in need of serious upgrades. The tub wasn’t draining properly and ice machines were broken on multiple floors.

4

Joseph

28 Oct 2024

·

Stayed 2 nights

We stayed in room 321 there was a blood stain on the mattress. The drink machine and the ice machine did not work on our floor. Only one of the 2 elevators were working. This was probably our worst stay at a Hilton hotel as it seemed out dated, unclean, the host seemed short, and items listed above were broken and did not work

2

Charles

12 Oct 2024

·

Stayed 3 nights

We booked it for the pool, hot tub, and gym All were closed for the entire stay What a disappointment

2

Amanda

19 Oct 2024

·

Stayed 2 nights

Front desk people 1 was nice 1 was really rude with an attitude the bartender that took our dinner order was very nice and helpful Hate that there was no pool no spa no jacuzzi no whirlpool tub in room nothing it was supposed to have and no communication or credit for not being available which is the only reason I even booked with this hotel and they charge expensively for the normal tiny yogurt banana or muffin breakfast that usually is always free with booking a room when room already sooo expensive almost $200 a night it’s not like the hotel only charging for special ordered food no the ripping people off and you couldn’t even understand the person accent they just put all food out in front so when you go to get something then she goes right in you face about how much money everything is There’s no signs to parking garage easy to get lost and confusing finding the hotel Not worth the Price

10

Dana

28 Sept 2025

·

Stayed 1 night

The jets in the hot tub were very weak, not much pressure.

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests found rooms and common areas clean, but recurring complaints mention dirty or musty rooms, mold, hair in bathrooms, stained carpets or bedding, and lingering odors.

Related guest reviews

10

Tunisha

13 Aug 2023

·

Stayed 1 night

My overall experience was great… very clean room and smelled so good when I opened the door to walk in. Staff was friendly as well.

4

Chanel

23 May 2025

·

Stayed 2 nights

Mold in the room. Hair in the shower. Exhaust fan broken. Floors not properly vacuumed.

8

Candyce

10 Nov 2025

·

Stayed 1 night

The rooms are clean, good environment and nice staff

10

PATRICIA

7 Oct 2024

·

Stayed 1 night

Everything was nice and clean the room smelled good when i walked in.

4

Brittany

24 Mar 2025

·

Stayed 2 nights

Bathroom was not deep cleaned before our arrival, baseboards in bathroom were dirty and hair was on floor. Shower looked more like a gym or pool shower. Ac unit had a mildew smell. Tv would flicker every few seconds. Room keys didn’t work on second day. On check out day an employee opened the door to our suite without knocking, luckily the latch was closed so the door didn’t fully open, this happened at 10 am and check out wasn’t until 12. Pool and spa were too low in water to properly run (we are owners of a pool company). Spa water was stagnant. Lobby area was the most appealing area of the hotel. We are frequent travelers and we have stayed in much more cost efficient hotels and have never had any issues.

10

john

8 Oct 2023

·

Stayed 2 nights

Clean and Quiet

4

Joseph

28 Oct 2024

·

Stayed 2 nights

We stayed in room 321 there was a blood stain on the mattress. The drink machine and the ice machine did not work on our floor. Only one of the 2 elevators were working. This was probably our worst stay at a Hilton hotel as it seemed out dated, unclean, the host seemed short, and items listed above were broken and did not work

10

Ayyana

6 Jul 2025

·

Stayed 1 night

I absolutely loved the welcoming feeling i got from staying at this hotel ! Overall it was clean , nice area , friendly staff & quick service ! I would recommend for couples or families to visit !

4

Oasis

4 May 2025

·

Stayed 1 night

The bathroom toilet was old dingy and dirty. I’ve never seen a toilet look like that at this particular Hilton property and I’ve stayed there multiple times. The shower heads need to be replaced.

2

Frances

1 May 2025

·

Stayed 2 nights

Once you pass the common area look out! HORRIBLE MUSTY, DIRTY DOG Smelling One Bedroom Suite. Carpeting & furniture smelled so bad we got extra blankets to cover it all. We had blankets covering the carpet also. Never removed our shoes unless in bed. Old worn out fixtures, no working ice makers on the 3rd OR 4th floors. Never checked the 2nd floor. Ripped blinds, broke faucet, dirty mold ridden shower tile. I could go on but I think this says enough. 10,000 points given they feel is "great gesture" for our inconvenience. They did offer a different room but we also looked at other rooms the cleaning ladies were cleaning and they appeared the same😪 SHOCKING for a Hilton Property... We usually stay Marriott but were here with others on business so we booked Hilton... Never again. This was the worst Hilton property we've EVER stayed at out of probably 10 times staying at Hilton in our 35 years of marriage. We did get a late check out after begging becauseour businesstraining went over a bit, "for $70" and left at 3:00. Very upsetting for a Hilton Property.

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Rooms

Room quality is mixed: several guests liked the comfortable beds and spacious layouts, while others reported dated interiors, loud or faulty AC, plumbing issues, and maintenance problems like loose fixtures or nonworking lights.

Related guest reviews

6

Kevin

10 Aug 2025

·

Stayed 2 nights

The shower was a mess, every time I tried to take a shower bathroom ended up flooding.

10

So

29 Jul 2025

·

Stayed 1 night

Staffs are overall friendly! Rooms are outdated some older items but great for the price & location.

6

Jasmine

10 Apr 2023

·

Stayed 2 nights

I liked that there was an inside pool and hot tub. What I did not like there was alot of noise above me there was alot of moving around. Someone also banged on my door by mistake I assume... this has never happend to me being in a hotel and scared the crap out of myself and child. The bathroom was not as clean as it could have been and we were moved to another room. The staff was very friendly and understood and made accommodations. Once in other room the heat would not work it would work off and on, handyman came fixed it worked then off again. I wanted to love this hotel but I didn't. I was kind of disappointed especially for the area. The ombience of the hotel itself is fine the eating and bar area looks great, pool etc. The room doors are chipped on the outside, the maintenance needs to be kept up better, and cleaning. Also with ordering food the bar closed early. When they were open they were out of things.. that's also room for improvement.

6

nimal

9 Feb 2024

·

Stayed 5 nights

Dated hotel. Staff was very friendly, convenient to restaurants and bars. Looks like upgrades are coming but not all the way there yet.

6

Eva

29 May 2023

·

Stayed 1 night

Nice property. Beds are a little hard and bathroom a little small, but clean and nice aesthetics.

2

Sam

19 May 2024

·

Stayed 1 night

Room was dirty, air conditioning didn’t work, front desk wouldn’t respond to calls

8

Venus

12 Aug 2024

·

Stayed 2 nights

I loved the large room. It was clean and comfortable but the faucet and toilet paper holder were loose in the bathroom. This was not a huge deal to me but something I noticed.

8

Jordan

3 Mar 2024

·

Stayed 1 night

The staff was extremely friendly and hospitable. The room was very clean. My only complaint was that the AC unit in my room was so loud at night it was hard to sleep with it on, it was too hot in the room with it off. Other than that it was perfect!

10

Keith

23 Jun 2024

·

Stayed 2 nights

Our room had two lights out. Overall the Hilton was pleasant to stay at.

10

Jude

3 Mar 2025

·

Stayed 1 night

Front desk staff was very friendly. The room was really nice and the bed was very comfortable. Will stay there again

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Service

Service is a strong point, with many noting warm, helpful front desk teams and quick assistance; however, isolated issues include rude interactions, problems with key cards or receipts, and rooms given away.

Related guest reviews

10

Robert

3 Jun 2025

·

Stayed 3 nights

Very clean and updated. Wonderful property! Tyasia , the front desk clerk who checked us in, is wonderful and greeted us each time we passed by the front desk. She needs to be rewarded for excellence beyond reproach. I traveled for 45 years in my career all over North and South America weekly and she ranks in the top 1% of any customer service I ever received.

2

ORNELA

12 Aug 2024

·

Stayed 1 night

They gave my room to someone else and didn't grant the refund request.

10

Tonya

26 Feb 2023

·

Stayed 1 night

The staff at this hotel were fantastic! So friendly and welcoming :)

8

Pearl

13 Jun 2025

·

Stayed 1 night

My stay was good the lady who checked me in was excellent however the next day I did not receive a receipt when I checked out So I called the hotel to get emailed a receipt the person who answered the phone tried to tell me i did not stay there on tohse dates and would not email my receipt so i had to report her to corporate and they emailed my receipt

10

Alfred

9 Mar 2025

·

Stayed 1 night

The staff was so friendly

2

Tamika

13 Oct 2024

·

Stayed 1 night

It was not good they gave our room away so we had to get a one bed room and my husband had to sleep on the floor. I want a refund!

10

Dandrea C

3 Aug 2025

·

Stayed 1 night

The property was nice but what I liked the most was the staff. The ladies that checked me in and out were amazing and were really nice to my little dog. They gave him treats and really made us feel welcomed. I’ll be coming back to stay again when traveling in that area.

8

Shannon

24 Mar 2025

·

Stayed 3 nights

Overall I give the hotel a 7/10. I work in customer service and I have experience in housekeeping. The server at the breakfast area was exceptionally great with me and my boys. Mrs Rose was very loving and delightful. I had an issue with my key card and the lady at the desk Friday 3/21/25 morning seemed to very annoyed with me asking for a new card. I had the same issue with the key card Saturday and the lady working was very nice and helpful as she stated that it was a system issue that everyone was having. The room overall was clean, my only issue was hair in the shower. I do my own cleaning anyway. I would highly recommend a friend stay at this location.

10

Cheenekie

19 Dec 2022

·

Stayed 19,344 nights

My stay was wonderful! The staff was friendly and helpful.

4

Amy

1 Jan 2025

·

Stayed 1 night

The room was not the cleanest… smelled like cigarette and other things in the hotel and hallways.. we couldn’t get into our room and front desk clerk had to let us in. he was super nice but I found it really uncomfortable for my family we couldn’t access our own room and had to keep getting let in by the front door and that they could easily access us..

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Location

Consistently praised as convenient and walkable, with a quiet, safe feel and easy access to restaurants and highways; a few found parking tricky or the immediate area less interesting.

Related guest reviews

10

Maria Y

1 Jul 2024

·

Stayed 2 nights

Great location.

10

Linval

21 Sept 2025

·

Stayed 1 night

We had a great experience. It was a quiet location, clean, and the breakfast was excellent.

6

jesse

15 Aug 2024

·

Stayed 1 night

Difficult to find safe place to park

6

Dawn

25 Sept 2024

·

Stayed 1 night

There was not very much to do in the area. A lot of businesses, but not very much for restaurant choices or shopping.

10

Sherry

14 Jun 2025

·

Stayed 2 nights

Perfect location and a safe area ❤️

10

Samantha

7 Apr 2024

·

Stayed 1 night

Very clean and not far from uptown

10

Cierra

22 Apr 2023

·

Stayed 2 nights

Front desk staff was kind and helpful. Parking was convenient. Room was clean. VERY accessible to great restaurants. I was able to walk to a delicious Mexican restaurant located 2 minutes away from the hotel.

10

Keenan

1 Jul 2024

·

Stayed 1 night

Had a great one night stay. There are plenty of food options that are in walkable distance

8

Brenda

19 Oct 2023

·

Stayed 1 night

Great location, close to the CACMA Tournament at Embassy Suites, very nice restaurants nearby, and easy to locate from the interstate highways.

10

Wendy

21 May 2025

·

Stayed 2 nights

Awesome location. Walking distance to everything!

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Dining

Breakfast is frequently described as good, but it typically costs extra and some felt it was overpriced; several mentions of the bar being closed or closing early.

Related guest reviews

10

Linval

21 Sept 2025

·

Stayed 1 night

We had a great experience. It was a quiet location, clean, and the breakfast was excellent.

8

Christina

4 Jul 2025

·

Stayed 1 night

My drain in the bathtub got stuck. I had to have help from the staff to pull it up, to drain the water. Great staff! I loved the K cup coffee machine, so I could use my own coffee. I was happy they had a microwave and refrigerator. I wish the breakfast was complimentary. $15 is a lot to pay for breakfast.

10

Chelsea

28 Oct 2024

·

First impression is everything! I’m so happy with my stay this past weekend! I loved everything from the property, hospitality, my room, the cleanliness, the breakfast buffet, the nearby restaurants & entertainment…let’s just say I can’t wait to stay here again! #SatisfiedCustomer :-)

6

Sean

11 Dec 2022

·

Stayed 1 night

No pool and no bar open. Terrible.

10

Rachel

1 May 2023

·

Stayed 1 night

Like location and cleanliness of hotel. Friends and I went to bar around 7:45 pm and was told sorry we’re closed. Had to leave hotel to get cocktails.

8

Shawndre

4 Jul 2023

·

Stayed 2 nights

Overall good hotel. DO NOT EAT THERE! My boyfriend end up getting food poison from the kitchen.

10

Gaston

29 May 2025

·

Stayed 1 night

Great location. There are restaurants nearby. The place was clean and in very good condition. The breakfast was good and they bring you your drinks to the table so you don't have to make multiple trips to the breakfast buffet when your hands are full.

2

Amanda

19 Oct 2024

·

Stayed 2 nights

Front desk people 1 was nice 1 was really rude with an attitude the bartender that took our dinner order was very nice and helpful Hate that there was no pool no spa no jacuzzi no whirlpool tub in room nothing it was supposed to have and no communication or credit for not being available which is the only reason I even booked with this hotel and they charge expensively for the normal tiny yogurt banana or muffin breakfast that usually is always free with booking a room when room already sooo expensive almost $200 a night it’s not like the hotel only charging for special ordered food no the ripping people off and you couldn’t even understand the person accent they just put all food out in front so when you go to get something then she goes right in you face about how much money everything is There’s no signs to parking garage easy to get lost and confusing finding the hotel Not worth the Price

2

Unique

2 Jun 2025

·

Stayed 3 nights

So there was a $150 security deposit upon showing to check in that I was never aware of before hand when I booked online and called right after booking to ensure it went through fully and to get my confirmation number so that was not great. In the room the bling was broken inside as well as both side wall lamps and I had to take pictures and report that right away so they wouldn’t blame us. The water pressure was very bad and the bed was hard and squeaky. The breakfast was ok but I stayed 4 days and only ate it once because it wasn’t worth $17 which online it claims it’s only a $10 breakfast bar. I wouldn’t come back I did enjoy the pool but it was wayyy smaller in person than in the pictures. Hilton can do better

10

Jose

2 Sept 2024

·

Stayed 2 nights

Everything was great about my stay. Nice breakfast included.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$117
February	US$120
March	US$131
April	US$132
May	US$137
June	US$143
July	US$145
August	US$135
September	US$128
October	US$138
November	US$128
December	US$120

Su	Mo	Tu	We	Th	Fr	Sa
				1 $124	2 $124	3 $124
4 $124	5 $189	6 $210	7 $188	8 $132	9 $124	10 $140
11 $124	12 $210	13 $232	14 $168	15 $128	16 $126	17 $156
18 $124	19 $159	20 $243	21 $216	22 $129	23 $126	24 $203
25 $151	26 $213	27	28 $170	29 $142	30 $126	31 $124

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $300	17 $167	18 $137	19 $144
20 $135	21 $152	22	23 $137	24 $128	25 $128	26 $128
27 $124	28 $137	29 $228	30 $243

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed, Accessible

Evolution One King Room

Room, Accessible

Room, 2 Queen Beds, Accessible

One Bedroom Suite, One King Bed

Suite, 1 King Bed

1 King Junior Suite Evolution Room

Evolution Two Queen Bed Room

Room, 2 Queen Beds (Drinks & Snacks)

Room, 1 King Bed (Drinks & Snacks)

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Hilton Garden Inn Charlotte/Ayrsley

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Prices for upcoming dates