Name: The Loom Hotel, Tapestry Collection by Hilton
Address: 400 Knight St, Pontiac, Warwick, Rhode Island, United States of America, Warwick, Kent County, US
Price range: US$122–US$391 per night
Rating: 8.23

What guests think

At The Loom Hotel, Tapestry Collection by Hilton, guests frequently praise friendly staff, clean industrial‑chic rooms, and a location handy to the airport and shopping, while some report noise from HVAC or other areas and occasional maintenance hiccups.

Guests highlight the sauna and gym, the riverside patio, and the on‑site bar and restaurant. Common frustrations include very small sinks, limited bathroom privacy, slow‑to‑heat or low‑pressure showers, and rooms lacking standard fridges or microwaves, plus paid parking across the street. Dining feedback ranges from excellent meals and breakfasts to slow service and higher prices. Overall, expect a stylish stay with appealing amenities, tempered by design trade‑offs and occasional operational hiccups.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Several guests appreciated the small gym with a sauna and the riverside patio, plus an on‑site bar and restaurant. Parking is paid and across the street, with a few reports of limited spaces or lighting; no pool or hot tub.

Related guest reviews

10

Deva

17 Mar 2025

·

Stayed 2 nights

Love the small gym and sauna on site. There is a Peleton bike, plenty of runny, and elliptical machines. There's even a smal weight section.

10

Jennifer

8 May 2025

·

Stayed 4 nights

Had a wonderful time. Family wedding event here. The restaurant was wonderful. Just wish they had a hot tub somewhere and more restaurants or cafes to walk to.

8

Scott

6 Jun 2025

·

Stayed 1 night

Unique modern feel but property retained historical quality of the old mill it once was. Parking needs improvement. There are not enough spaces for the number of rooms.

10

Gregory

25 Jul 2023

·

Stayed 3 nights

NYLO's become my favorite stay when in RI. Just wish you guys had a swimming pool.

10

Jennifer

15 Dec 2025

·

Stayed 3 nights

Clean room and loved the sauna

8

Sunny

1 Jul 2024

·

Stayed 2 nights

The hotel was exceptionally clean and modern for a remodel of an older building. There was construction at the time of our stay which was annoying. And they left the music on outside in the pavilion overnight but it didn't happen again when I mentioned it to the staff. The parking was less than desirable. There needs to be more lighting in the parking area but it seems to be a safe neighborhood.

8

Alyssa

17 Oct 2025

·

Stayed 1 night

The hotel was nice. Staff was friendly. The room was clean. It was in a good location to get to the city within a quick drive. I didn’t love that parking was across the street and you had to pay $10 a day for it.

10

Michael

4 Nov 2025

·

Stayed 1 night

Spotless room. Courteous staff. Liked the sauna.

10

Dakota

22 Aug 2025

·

Stayed 1 night

The place is gorgeous. But the parking requires a tag and is across the street - less than ideal. But overall everything else is great

10

Sabrina

16 Jun 2025

·

Stayed 4 nights

Loved the industrial chic vibe of the hotel common space and rooms. The restaurant and outdoor patio with comfy furniture and stringed lights was a plus. Mall, restaurants and pub in walking distance made for easy access to a variety of activities.

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Cleanliness

Most reviews describe rooms and common areas as very clean, with many noting spotless spaces. A minority reported issues like hair on towels, mold in showers or ceilings, sticky floors, or occasional odors.

Related guest reviews

10

Mya

9 Oct 2025

·

Stayed 1 night

Clean room and staff was very helpful

4

Maximus

21 Sept 2025

·

Stayed 1 night

Dirty shower, not working tv and no fridge. Only there for one night so didn’t complain lamps weren't plugged in either.

10

Todd

28 May 2025

·

Stayed 2 nights

The property and rooms are fantastic, roomy and clean. The staff are polite, attentive and very helpful. Great hotel for business or family.

8

Jodi

17 Nov 2025

·

Stayed 1 night

The staff were super friendly and professional. The building itself was neat. The room was clean, the bed was firm yet soft, and there was minimal noise. Additionally, the on-site restaurant offered pretty tasty food at reasonable prices.

10

Lise

31 Aug 2025

·

Stayed 1 night

Very clean and convenient

6

frann

19 Jan 2025

·

Stayed 1 night

Staff were great. The bedroom floors were sticky, like walking around in a bar or club after hours. Otherwise the room was clean. The rug around the bed was vacuumed and felt clean. The shower head leaked. While in the shower, you felt like you were going to fall right through the floor because of the shower pan. We mentioned it to the front desk on checkout and they said the hotel is in the process of renovating them. The bed was super comfortable. Parking is across the street, $10 to park. I felt my car was safe there and wasn’t afraid it would get broken into.

8

Tammy

14 Oct 2025

·

Stayed 3 nights

It is very modern and super chic. I loved the vibe. When i opened my towel as i got out of the shower, there was a clump of black hair in the towel. There were only 2 tissues left in the box. We used both so the box was empty on our first night. The housekeeping staff did not replace the tissue box so we had allergies and no tissues. The towels were very scratchy and not even remotely soft. When the housekeeping staff cleaned our room on Sunday, they must have run out of floor mats for when you step out of the shower so we had a small hand towel to step out of the shower. The staff were extremely pleasant and pur stay was very pleasant and quiet. I just think that it could have been better.

10

Irelis

22 Apr 2023

·

Stayed 1 night

Nice, clean and quiet

10

Michael

4 Nov 2025

·

Stayed 1 night

Spotless room. Courteous staff. Liked the sauna.

8

Iraida

11 Oct 2025

·

Stayed 1 night

Good overall design. However, the sink did not drain properly and there was black mold in the shower.

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AI-generated summary based on recent guest reviews

Rooms

Rooms have a distinctive industrial style with comfortable beds and, in many cases, ample space or river views. Recurring complaints cite open‑plan bathrooms with heavy barn doors and tiny sinks, limited in‑room fridges/microwaves, and periodic HVAC or venue noise.

Related guest reviews

6

David

8 Jun 2025

·

Stayed 1 night

HVAC unit in the rooms was very noisy. No matter what I did using the outdated remote seemed to work. Had to call front desk at 11pm to have someone take a look at it. Walls and ceiling are bare concrete. I know it was an old mill back in the day but didn;t really like the aestetics in the room.

6

Joel

9 Sept 2025

·

Stayed 3 nights

Clearly a place for those of a certain "younger" age. The room was nice except there was only one (office) chair to use, so any lounging was done from the bed. There was also a discernable lack of light in the hallways. But the biggest problem was the lack of a real door for the bathroom. Instead, there was a sliding "barn door" which could not be closed completely, allowing for all types of sights, sounds, and smells to be shared. The bathroom also had no ceiling, contributing to the whole sharing experience. And, it was also not the easiest of doors to open/close. We will not be going back.

6

Brad

15 Apr 2025

·

Stayed 2 nights

Don't take a room in the 200s facing the river. The bar will blast you with bass from the deck speakers until 1am and then turn them back on at 6:30am. Other than that, it's a great 3-star hotel.

10

Martin

3 Dec 2025

·

Stayed 2 nights

Comfortable, spacious, and a surprisingly good restaurant.

6

Kristi

3 Jun 2025

·

Stayed 2 nights

We only stayed for two nights, but no one ever came to clean our room or take the trash/towels, etc. also no fridge or microwave so if you’re staying for a long while there’s no food storage. Breakfast not included but fancy restaurant attached.

6

Pamela

29 Sept 2025

·

Stayed 3 nights

The AC unit was extremely noisy/rattly. Made it very difficult to sleep. The bathroom sliding door is a nice feature but it’s extremely heavy steel. Hard to open and close for us older folks. Also this is not a quiet hotel, so expect noise from other rooms around you.

8

Terri

30 Nov 2025

·

Stayed 4 nights

Clean, with friendly staff and good food. Our room was above the lobby, and could be quite noisy at times. A luggage stand and earplugs would be appropriate to offer.

10

Liza

23 Mar 2025

·

Stayed 2 nights

Lovely property in an old textile mill. Sprung for a river view room and wasn’t disappointed. Friendly staff and nice big room. Highly recommended.

6

Ellen

6 Jan 2025

·

Stayed 1 night

Beautifully re modeled factory into a hotel. Very upscale. Only "complaint" is the narrow depth of the sink which left me splashing water on the floor and practically hitting my forehead on the mirror. Have already spoken with management and was told they are working on a new design already. I wouldn't not stay here again for this reason. It was just awkward.

10

Michele

27 Oct 2024

·

Stayed 2 nights

I couldn’t see a picture of the room when I booked it so I was a little nervous, but I was pleasantly relieved to find it was clean and very nice. The bathroom was spacious and very well lit and the office chair was very comfortable. The decor was warm and pleasant with a clean and contemporary aesthetic. The beds were comfortable and the mattress not too soft. The concierge desk was very helpful. The view from the room was not spectacular (facing a mall across the street) but the fall foliage was nice.

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Service

Most guests describe the staff as friendly, welcoming, and helpful across front desk and restaurant. However, several reports note slow or inconsistent restaurant service, check‑in issues, or limited resolution/compensation when problems occurred.

Related guest reviews

10

Lori

30 Nov 2025

·

Stayed 5 nights

The staff at the front desk and the waitress and waiter in the restaurant. Outstanding!!

6

Cristi

17 Aug 2025

·

Stayed 2 nights

We spent two nights in this hotel. The front desk staff were amazing, every single one of them. The hotel room was fine, the AC didn’t work well but we were compensated for that. The restaurant, however, needs attention. The service is awful. We had drinks the first night. Waited almost 45 minutes for a cup of coffee only to be told they forgot about us. Day 2 breakfast took almost an hour for pancakes. When they finally arrived the restaurant was closing. Lastly, a brunch party: very unprofessional. No plates, lack of prep, a manager who was clearly in over her head. I saw other customers arguing with her! The wait staff are not adept and need direction. I would not recommend eating in this restaurant. Management should know it reflects poorly on the hotel.

10

Kyle

12 Dec 2025

·

Stayed 1 night

Excellent room and friendly staff

10

Jonathan

28 Jan 2024

·

Stayed 1 night

Christopher checked us in and did a great job. A follow-up text from him asking if we were happy was a nice touch. This is a real fun property, very unique with its industrial feel. Management and staff should be proud of their efforts for making this hotel a great place to stay.

4

Colleen

16 Aug 2025

·

Stayed 2 nights

Front desk staff seemed too pained to be pulled away from their group conversations to greet us or check us in. I instantly regretted booking here, even after tying to connect personally. It felt like I was wasting their time. Restaurant staff was good in the morning, but forgetful at night. We had to repeatedly ask for basic things like water and ketchup and the correct beverage. The room was fine but the shower situation was strange. It was almost like the centerpiece in the room, and open (up top) to the entire room so that there was no bathroom privacy. The shower floor was quite flimsy, like if you jumped on it, you would break right though it. I had high hopes after seeing the gorgeous photos online (and the theming was sooo cool!) but it was quite disappointing. There is a reason that I usually stay at Hyatt hotels. I shouldn't have changed habit. Tip: Don't order the Stuffies (regional stuffed clam dish) for brunch. It was terrible...like if someone gave them a challenge to cook with only the basic ingredients and cooking methods alloted to settlers from the 17th century, along with stale bread.

2

Jonathan

17 Aug 2025

·

Stayed 3 nights

I would give it a lower rating if I could. I was really looking forward to staying here but when I arrived late I was told that they had oversold for the night and they did not have a room for me by the unapologetic night manager Chris. This after I called the day before and twice before my flight took off that evening and they confirmed there would be a room ready for me. I recall seeing a review where a similar circumstance happened to someone else. Bottom line: DO NOT BOOK HERE if you are booking through a third party like Expedia or you are getting in late. They may not have a room for you even though you have a confirmed reservation.

10

Jill

12 Jan 2026

·

Stayed 1 night

Beautiful place! Friendly staff!

10

Beth

31 Aug 2025

·

Stayed 1 night

Parking was easy. It was quiet and clean. Front desk staff were friendly, kind and helpful.

10

Daisy

14 Jan 2025

·

Stayed 1 night

CHEYENNE!!! The absolute BEST guest services person! We are very thankful to her for friendly and excellent service and friendliness! The hotel itself was gorgeous, you could hear a pin drop it was very quiet and amazing atmosphere this is our new go to hotel for providence! Thank you!!!

2

Noreen

8 Nov 2025

·

Stayed 1 night

Probably one of the worst stays I have ever had. For over a week we requested early check-in and didn’t get into our room until 9:30 PM. While others in our group also requested early check-in and got into their rooms early. We were advised to use the fitness area to change for the wedding we were going to and told that we didn’t need a key pass to get in the fitness area when in fact we did need a key pass. We happen to follow another hotel member into the fitness area so that we could get dressed. We didn’t get the room until 9:30 PM. We didn’t get a pass until almost 11 to put on our car, and then we didn’t have enough towels in the room. We requested more towels in the morning and never got them. When we checked out we told them how disappointed we were and no apologies were ever given. Nothing was compensated. We even requested a complimentary breakfast and they said they couldn’t do that because the food and drink were separate. Overall disappointing!

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Location

Convenient for drivers near the airport, mall, and highways, with a riverside setting and some nearby dining including a brewery. Several note it feels remote or pedestrian‑unfriendly and a bit hard to find; many attractions require a short drive.

Related guest reviews

10

Ajay

12 Sept 2025

·

Stayed 2 nights

Clean well appointed hotel. Close to airport.

8

Mark

6 Oct 2025

·

Stayed 4 nights

Nice facility. Comfortable beds. Great riverside deck for relaxing, evening drinks and snacks. Convenient for drivers, very pedestrian unfriendly area.

8

Curt

28 Sept 2025

·

Stayed 1 night

Hard to find at night. All the buildings look the same.

10

Matthew

12 Jun 2025

·

Stayed 2 nights

two nights, great location

10

Mark

25 Apr 2023

·

Stayed 1 night

Great spot, convenient and quiet. A short walk to the Mall and Apponaug Brewery.My second time staying there and I will definitely be back.

10

Johannes

30 Sept 2025

·

Stayed 3 nights

Nice hotel with very friendly staff. It is a bit out of the way, so to speak, and we did not rent a car. However, Rhode Island has excellent public transport and we were able to explore the area using public buses

8

Alyssa

17 Oct 2025

·

Stayed 1 night

The hotel was nice. Staff was friendly. The room was clean. It was in a good location to get to the city within a quick drive. I didn’t love that parking was across the street and you had to pay $10 a day for it.

8

Linda

1 Nov 2024

·

Stayed 1 night

Good place to stay, convenient to Providence.

10

Robert

12 Sept 2025

·

Stayed 2 nights

Enjoyed our stay. Lovely view. Close to the airport.

10

Adriana

20 Oct 2023

·

Stayed 2 nights

The property was really nice and convenient for the short weekend stay. The area was safe and the room was nice and clean. Would stay again but the parking situation wasn’t ideal but just advice to park early or you’ll have to do some walking for sure.

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Dining

Feedback is mixed: many enjoyed tasty breakfasts, good drinks, and convenient on‑site dining, while others reported slow or poor service, limited or pricey menus, and uneven food quality. Breakfast is not included for most stays.

Related guest reviews

8

Cassie

21 Sept 2024

·

Stayed 1 night

No complaints, had a nice one night stay. Food from the restaurant was mediocre but plenty of options nearby.

6

Gail

18 Aug 2025

·

Stayed 1 night

Restaurant food was awful and expensive. Portions were tiny and I asked for soft eggs 2 days in a row and got hard boiled both time. Terrible chef. Smell in the lobby was awful. Like cheap me s cologne. Strong and intrusive. Bed and sheets were terrific. Bathroom walls didn’t go to the ceiling leaving little privacy. Doors were so heavy that every time someone went in or at you would hear a bang. Lots of potential for this property - but really disappointed. Checkout was endless.

6

Cristi

17 Aug 2025

·

Stayed 2 nights

We spent two nights in this hotel. The front desk staff were amazing, every single one of them. The hotel room was fine, the AC didn’t work well but we were compensated for that. The restaurant, however, needs attention. The service is awful. We had drinks the first night. Waited almost 45 minutes for a cup of coffee only to be told they forgot about us. Day 2 breakfast took almost an hour for pancakes. When they finally arrived the restaurant was closing. Lastly, a brunch party: very unprofessional. No plates, lack of prep, a manager who was clearly in over her head. I saw other customers arguing with her! The wait staff are not adept and need direction. I would not recommend eating in this restaurant. Management should know it reflects poorly on the hotel.

10

Penelope

16 Jun 2025

·

Stayed 4 nights

The ambiance, setting and beautiful interiors of the hotel. Menu was exceptional particularly the breakfast menu. Overall service was excellent. We'll make a point of staying at The Loom again.

10

Gregg

30 Sept 2025

·

Stayed 2 nights

The internet was fine and Breakfast was delicious!! Plus we had dinner one night and it was Delicious 😋 TY

8

Sianeh

31 Dec 2024

·

Stayed 1 night

The property was very nice. I love that the room canceled out the noise. You couldn’t hear anything from the occupants next door. The staff was welcoming, warm, and very helpful. The only issue we had was with the restaurant. The service and food was horrible!!! We waited over an hour to be served!

8

Jodi

17 Nov 2025

·

Stayed 1 night

The staff were super friendly and professional. The building itself was neat. The room was clean, the bed was firm yet soft, and there was minimal noise. Additionally, the on-site restaurant offered pretty tasty food at reasonable prices.

10

Tamoya

5 May 2025

·

Stayed 2 nights

Book it! Pretty, great staff, CLEAN! Looks just like the photo. It's beautiful. Staff is friendly. Restaurant had strong drinks, AMAZING food, and the staff was attentive. Room was clean, really cool design, nicer than the photo. Mini bar wasn't incredibly expensive if you feel like treating yourself. Bed and pillows were like clouds, I felt weightless and I am not... Only issues were TV was pretty old, didn't have a menu option, you kinda just had to scroll up or down and patio at the restaurant had no shades... :( I get very little sun and I couldn't sit outside to enjoy the wonderful weather. But it's probably a little early in the season for that. Also my husband and I don't have kids yet and we always appreciate atmospheres without them lol. We saw no children. Walls were pretty sound proof, if any were around, we couldn't tell. I will definitely be going back.

10

Sabrina

16 Jun 2025

·

Stayed 4 nights

Loved the industrial chic vibe of the hotel common space and rooms. The restaurant and outdoor patio with comfy furniture and stringed lights was a plus. Mall, restaurants and pub in walking distance made for easy access to a variety of activities.

10

Robert

19 May 2025

·

Stayed 1 night

Great breakfast!

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$114
February	US$128
March	US$114
April	US$129
May	US$179
June	US$209
July	US$211
August	US$210
September	US$175
October	US$181
November	US$123
December	US$113

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9 $181	10 $191	11 $185	12 $219
13 $141	14 $195	15 $142	16 $141	17 $142	18 $339	19 $320
20 $141	21 $141	22 $163	23 $178	24 $205	25 $310	26 $311
27 $143	28 $141	29 $153	30 $153

Su	Mo	Tu	We	Th	Fr	Sa
				1 $141	2 $356	3
4 $133	5 $138	6 $141	7 $141	8 $141	9 $294	10 $336
11 $138	12 $141	13 $141	14 $140	15 $142	16 $301	17 $273
18 $140	19 $140	20 $141	21 $138	22 $141	23 $391	24
25 $122	26 $140	27 $141	28 $140	29 $141	30 $172	31 $134

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Monthly average prices

About this property

Location

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about The Loom Hotel, Tapestry Collection by Hilton

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