Name: Holiday Inn Express Chicago Northwest-Vernon Hills by IHG
Address: 975 North Lakeview Parkway, Vernon Hills, Illinois, United States of America, Vernon Hills, Illinois, US
Price range: US$98–US$322 per night
Rating: 8.45

What guests think

Across recent reviews, Holiday Inn Express Chicago Northwest-Vernon Hills by IHG is praised for clean, comfortable rooms and friendly staff, while recurring elevator problems and occasional maintenance or breakfast hiccups are also noted.

Beds are widely described as very comfortable, and many note quiet, spacious rooms. The setting is walkable to restaurants, shopping, and parks, and convenient for Naval Station Great Lakes and area travel. Overall, expect a convenient, good-value stay with friendly service, but not a flawless facility.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are basic, with a small pool and an average gym; several reviews report the single elevator is noisy, crowded, or intermittently out of service, and public spaces like the lobby or breakfast area can feel tight.

Related guest reviews

8

Karen

15 Sept 2025

·

Stayed 1 night

This hotel was clean and the customer service was good. I requested a room closer to the elevator for a family member that had a little trouble walking and they provided that and I am very grateful. The only problem is that there were a few things out of order. The elevator was out of service from 11:00 pm to 10:am the next day. We called the desk and asked how long until it was fixed and she just stated simply she did not know. I was worried that my family member had to take a long walk down the hallway and down the stairs because we stayed on second floor. I was worried that the elevator wasn’t going to be fixed in time of checkout but thankfully was by then. The pancake machine and juice machine were also out of order. Overall , other than those things it working the stay was good. Oh they had great coffee in the lobby also !

10

Nancy

20 Jun 2023

·

Stayed 1 night

I wish the elevator had fresh air/air conditioning. The air was very humid in it, which made it difficult to breathe.

8

Jennifer

22 May 2023

·

Stayed 1 night

The hotel was nice and the staff was friendly. The elevator was very old and made some crazy noises. The location was great as it was close to restaurants and the mall.

8

Jerome

30 Nov 2024

·

Stayed 1 night

I arrived before 3 PM and had to wait a little while before I was allowed to check-in

8

Jillian

23 Sept 2024

·

Stayed 2 nights

Great area. They could definitely do something about the lobby area. It is probably the smallest lobby and breakfast area i have ever seen. Gets very crowded

10

JULIE

20 Apr 2025

·

Stayed 1 night

Would stay here again for sure. Everything was clean. Beds and pillows were super comfortable. Water pressure in the shower was amazing. Breakfast was good too. Pool was on the smaller side but we didn’t swim so it didn’t matter to us…

8

Marlene

20 Dec 2024

·

Stayed 2 nights

Property was conveniently located close to shopping center and restaurants. No to far from highway. I stay couple nights, cleaning stuff was excellent. Elevator was small and kept making noises.

8

CORTNEY

4 Oct 2025

·

Stayed 2 nights

We stayed here for our Sailor's graduation and it was wonderful. Gave us lots of dining options nearby and there is a park with lots of paths to walk. We booked a hotel after graduation that was closer to the airport that was twice as much as this hotel for our last night in Chicago and it was so uncomfortable! The beds at the Holiday Inn were so comfortable and we totally wanted to return back to this hotel instead of the "5-star" one we were at on our last night. The only reason I gave a lower star on the conditions was because of the elevator. It was making noises and sounds like it needed to be serviced. We took the stairs because of that.

6

Deborah K

17 Sept 2025

·

Stayed 4 nights

Didn’t like the fact that the elevator broke down. Was a convenient location based on our travel arrangements.

10

David

22 May 2024

·

Stayed 3 nights

Three night stay. Great breakfast and great bed linens. Very soft and smooth. We had a quiet room at the end of the hall but near a side entrance/exit which was very convenient for us. Nice pool and average fitness center. We'd stay there again if the price remains competitive.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is praised in many stays, but multiple guests reported lapses such as ants or fleas, hair on linens, stained carpets, musty odors, and occasional pool-area cleanliness issues.

Related guest reviews

2

LEAH

15 Sept 2025

·

Stayed 6 nights

The property is in dire need up maintenance and upkeep. New paint, carpet cleaning, etc. There are paint chips and holes all throughout the hallways and in the guest room/bathroom. The caulking around the sinks and tub is dirty, lifting, moldy. There are significant stains on the carpets in the hallways and in the guestroom. There is an old musty/moldy smell throughout. We checked out the next morning.

10

Ahmed

6 Dec 2025

·

Stayed 2 nights

Clean room, friendly staff and nice breakfast

8

Carrie

9 Dec 2025

·

Stayed 1 night

Very Clean! Loved it.

10

DAVID

22 Apr 2023

·

Stayed 2 nights

The hotel is super clean, along with the room Very nicely decorated and very comfortable beds. Hotel is tucked away from the main street so that the rooms are quiet. Breakfast area is bright and clean, and the complimentary breakfast offers just about anything you would want. Also, a person is on hand for assistance if needed.

6

Julie

5 May 2025

·

Stayed 1 night

I liked that they allowed me early check in and late check out. It was also nice to have stores and food within walking distance. We didn't like that the elevator felt dangerous and was loud... and of course... right next to our room. We also had tiny ants in our room. We saw one on the bed and one in the bathroom.

2

Jodi

19 Jul 2025

·

Stayed 2 nights

We had ants in our room. There was an old cigarette left under one bed and a sucker and old coffee cup under another.

4

Nikkia

8 Oct 2024

·

Stayed 6 nights

Great location! Need to treat for fleas.

6

Robert

15 Oct 2023

·

Stayed 3 nights

We checked the bed for bed bugs, like we always do and there were not any. But lots of hair all over the sheets. It was gross. We asked to change rooms.

10

Susan

2 Jan 2023

·

Stayed 19,358 nights

The hotel was the cleanest hotel I’ve ever stayed. The staff is amazing. Very friendly and helpful. Breakfast is yummy and abundant. Overall we thoroughly enjoyed our stay!

10

LINDA

20 Apr 2025

·

Stayed 1 night

Everything was exceptionally clean. The pool had the warmth of a spa. Good value for reasonable price.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are comfortable and often spacious with quiet nights and supportive beds; recurring downsides include humidity or HVAC noise in some rooms, occasional TV issues, and inconsistent shower temperature, though many praise strong water pressure.

Related guest reviews

8

Kyung hwa

11 Jul 2025

·

Stayed 1 night

The room was spacious and the breakfast was nice. There was a park and mall near the hotel . But I couldn't get the deposit $50 until now and the air-conditioning noise bothered me all night.

8

Andrew

8 May 2024

·

Stayed 1 night

Rooms were large bathroom a bit small but bed was comfortable.

8

Michael

19 Nov 2025

·

Stayed 4 nights

Breakfast had some pretty good items; 1 lady at the front desk was friendly, the other guy was not very personable; the rooms were clean and spacious; the TV channels did not match the guide and the picture was not so great; the beds and shower were good, although the bathroom was not very well lit and the fan in there definitely needed to be replaced (VERY noisy); it was a great location and housekeeping and the breakfast ladies were very nice!

8

jeff

21 Feb 2025

·

Stayed 1 night

Stayed here out of convenience. Work/gym was right around the corner and was having work done at my place. Nothing special about checking in. Room was a good size. Bed was very comfortable. Only negative was the sound of the heating/air conditioning system. Im a light sleeper so woke me up during the night. Overall, pretty okay stay.

6

furat

28 Sept 2025

·

Stayed 3 nights

Room was very humid

10

JULIE

20 Apr 2025

·

Stayed 1 night

Would stay here again for sure. Everything was clean. Beds and pillows were super comfortable. Water pressure in the shower was amazing. Breakfast was good too. Pool was on the smaller side but we didn’t swim so it didn’t matter to us…

10

Joan

5 Jul 2025

·

Stayed 1 night

Great location, quiet room even with July 4th celebration across street. Highly recommend. Will stay again when in the area.

8

Julie

1 Dec 2024

·

Stayed 2 nights

The shower water never got Hot. This is over several days, morning, evening, 3am - not Hot. Tis a small thing, but towels were restocked with 2 washcloths instead of 3, and we only had them come in the third day of our stay. So, not spectacular, but not horrible. Water temperature is kind of important, well, to me at least.

6

furat

26 Sept 2025

·

Stayed 4 nights

I stayed 5 days each week for two weeks, two different rooms but both were kind humid but clothes were kind wet

10

Amber

17 Aug 2025

·

Stayed 1 night

The shower was MAGICAL! I am someone who rates a hotel on the shower and this one is great. The rooms were clean, the pillows were nice, breakfast was better than most continental. But that shower!

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AI-generated summary based on recent guest reviews

Service

Staff are frequently friendly, accommodating, and efficient with early check-ins and room requests, but several reports cite poor communication, a confrontational manager, an incorrect room assignment, and confusion around deposits or alarm handling.

Related guest reviews

6

Kelsey

6 Jul 2025

·

Stayed 1 night

When checking in, the attendant told me how Expedia works is they book for you and put a credit card on your account. Then you have to pay a $50 deposit on it when you come in just incase you “do something stupid” in her own words. Areas were clean, the elevator was super sketchy. It was quiet at night but in the morning it was very loud and there were dogs barking in the halls which made it hard to stay asleep. Beds were comfortable. I would stay again without the surprise of extra money needing to be paid at the front desk and dogs not being in the hotel.

10

Ahmed

6 Dec 2025

·

Stayed 2 nights

Clean room, friendly staff and nice breakfast

10

Kevin

3 Sept 2025

·

Stayed 1 night

Hotel was nice and clean. Staff was very accommodating. Plenty of places nearby to eat

10

pardeep

8 Jun 2025

·

Stayed 4 nights

Stay was wonderful! Staff was very helpful.

6

Mike

3 Sept 2024

·

Stayed 2 nights

I was giving access to a room that was already occupied!!!!!! Had to go to front desk and get new room. Desk attendant didn’t seam like it was a big deal.

10

Nicole

3 Feb 2025

·

Stayed 1 night

The check in process was fast and easy, staff had my room keys ready to go before i even checked in. Everyone was very nice and friendly.

2

Harsh

10 Sept 2024

·

Stayed 1 night

Met with with a very insensitive and combative front desk Manager while checking out. We had raised the issue of invasion of Privacy for one of the two rooms we had booked and some of the belongings were thrown in the trash as the staff thought we had checked out without confirming with us. The manager instead of having a normal conversation was very defensive and combative and asked us to produce receipts of the stuff that was trashed. Would not recommend this property again just because of the front desk manager

10

Matt

17 Dec 2024

·

Stayed 1 night

Staff were very helpful during the stay to get us adjacent to other family members during our stay for a family event. We had an adjoining room as well and the staff were flexible for our late arrivals, and multiple reservations under the same name.

10

Karen

11 Apr 2023

·

Stayed 4 nights

My stay here was absolutely fantastic. The staff could not have been nicer. Highly recommended!

6

Eman

27 Apr 2025

·

Stayed 2 nights

The rooms were fairly clean, hot breakfast was good. But customer service was extremely low, the receptionist barely talked to me or explained anything about the property. Nothing!! ( I thought he can’t talk at first till he had to tell me about the deposit) There was way too many pets at the hotel that weighed more than 25lb as it’s allowed and they were loud too. All of that besides the fire alarm that woke us around 2am and when we called room service they said it’s a falls alarm because someone was smoking in the room( which is not allowed) he was chilled about it n seemed like it happened more often. We were so scared n ready to take the stairs down thinking there was fire. Again!! No apology or anything. So rude!!!

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AI-generated summary based on recent guest reviews

Location

Very convenient and walkable to shopping, dining, and parks, with easy access to nearby highways and Naval Station Great Lakes; many found rooms quiet despite nearby activities.

Related guest reviews

10

David

23 Feb 2024

·

Stayed 1 night

Close to shopping and restaurants.

8

Michael

19 Nov 2025

·

Stayed 4 nights

Breakfast had some pretty good items; 1 lady at the front desk was friendly, the other guy was not very personable; the rooms were clean and spacious; the TV channels did not match the guide and the picture was not so great; the beds and shower were good, although the bathroom was not very well lit and the fan in there definitely needed to be replaced (VERY noisy); it was a great location and housekeeping and the breakfast ladies were very nice!

10

Joel

9 Dec 2022

·

Stayed 19,323 nights

Excellent location near basic necessities and just out of the hustle and bustle of Chicago.

8

Alan

17 Jun 2023

·

Stayed 2 nights

Enjoyable stay, clean, hot breakfast with a variety of items. Staff was excellent . Room was very quiet. Plenty of nearby shopping & eating places. Easy to get to from Interstate system.

10

HYUNG TAEK

24 Aug 2023

·

Stayed 1 night

Good location. Easy to go shopping and dining.

10

Jared

5 Oct 2025

·

Stayed 4 nights

Great location, rooms were clean. Breakfast options were decent

10

Roberta

28 Sept 2025

·

Stayed 4 nights

Hotel is perfect for our stay. Convenient to restaurants, shopping, parks.

10

Randolph

2 Feb 2025

·

Stayed 4 nights

Close to amenities

10

Andrea

23 Aug 2025

·

Stayed 1 night

We stayed for 1 night. It was in a great area. Close to everything we came into town to do. Thanks Holiday Inn Express!

10

Roel

22 Aug 2024

·

Stayed 1 night

Great.location to the Naval Base.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is generally good with a decent variety, but quality and operations can be inconsistent, with crowding on busy days and occasional equipment outages or items falling short.

Related guest reviews

10

Pedro

11 Oct 2025

·

Stayed 1 night

Breakfast was good and convenient.

10

Karla

18 Nov 2024

·

Stayed 5 nights

Great hotel. Staff is wonderful. Rooms are clean and comfortable. Breakfast is the only downside. It’s very awful.

10

Jared

5 Oct 2025

·

Stayed 4 nights

Great location, rooms were clean. Breakfast options were decent

10

Shawn

15 Dec 2024

·

Stayed 2 nights

Many restaurants, shops & gas stations nearby. Very good continental breakfast.

6

Maureen

22 Jul 2024

·

Stayed 1 night

Upon first look lobby and surrounding areas dirty. Once we got to room that was clean and comfortable. Pool was fine except for the used bandaid on floor, that was gross. Maybe have whomever cleaning the rooms care after these areas as well. There is one elevator and it’s small so you maybe waiting awhile. Breakfast was chaotic, the set up is very confined. Items like sausage, potatoes eggs were overcooked. The pancake machine broke just prior to me using it. I tried to tell the attendant and she just kept kept saying in a very loud voice “it’s broke it’s broke, no more”. I then tried getting a bagel and the toaster slot too small for it to fit. So basically stick with cereal or yogurt. The location was good, close to a mall and Portillos. However, I feel for what I paid this hotel could have been much better.

10

JULIE

20 Apr 2025

·

Stayed 1 night

Would stay here again for sure. Everything was clean. Beds and pillows were super comfortable. Water pressure in the shower was amazing. Breakfast was good too. Pool was on the smaller side but we didn’t swim so it didn’t matter to us…

8

David

12 Aug 2024

·

Stayed 3 nights

Clean place but one day maid came pretty late - after 3pm. Also, on the weekend the breakfast area was way too crowded, but the selection of item was good

6

Bill

9 Sept 2024

·

Stayed 1 night

We choose our hotels based on location, price, and free breakfast. We chose this hotel because it had free breakfast with pancakes, but the pancake machine was out of order when we were there. Other than that, our stay was OK.

10

Michael

15 Dec 2024

·

Stayed 1 night

Great hotel, great included breakfast and a reasonable price. Keep up the great work!

10

Amber

17 Aug 2025

·

Stayed 1 night

The shower was MAGICAL! I am someone who rates a hotel on the shower and this one is great. The rooms were clean, the pillows were nice, breakfast was better than most continental. But that shower!

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$87
February	US$91
March	US$98
April	US$93
May	US$106
June	US$123
July	US$130
August	US$136
September	US$125
October	US$112
November	US$109
December	US$91

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $199	17 $322	18 $167	19 $154
20 $112	21 $111	22 $115	23 $124	24 $124	25 $136	26 $141
27 $111	28 $115	29 $120	30 $127

Su	Mo	Tu	We	Th	Fr	Sa
				1 $111	2 $128	3 $134
4 $118	5 $145	6 $208	7 $180	8 $230	9 $149	10 $149
11 $111	12 $111	13 $115	14 $119	15 $115	16 $128	17 $124
18 $117	19 $106	20 $116	21 $120	22 $111	23	24
25 $115	26 $98	27 $127	28 $115	29 $115	30 $121	31 $121

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Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

Standard Room, 1 King Bed, Accessible (Communication, Accessible Tub)

Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

Standard Room

Standard Room, 2 Queen Beds (Extra Floor Space)

Room, 1 King Bed, Accessible (Communications, Roll-In Shower)

Standard Room, 1 King Bed with Sofa Bed

Standard Room, 1 King Bed

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Holiday Inn Express Chicago Northwest-Vernon Hills by IHG

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