Hotel Indigo Chicago - Vernon Hills by IHG

Breakfast was available for $14 per person, so did not try that. We were in and out numerous times and the front desk people never bothered to look up to acknowledge us. The room was nice and the bed was great, but the showers were bad - hot water wouldn't stay on for more than a couple of minutes, then got cold, then warm, then cold, etc. Major negative. Location was awesome! So many things to do nearby and a very pretty setting. The workout room was okay, but did not even have a treadmill.

Beautifuly maintained property! Comfortable beds, nice clean room, tv volume great, well stocked coffee bar with actual ceramic mugs! Great value for the money.

NA

The staff was nice and the location was nice, but our first room the shower head did not work and we found 2 bugs by our bed. They offered to move us rooms but we needed to wait at least an hour for a clean room (this was at 7:30pm, late check in due to sports) our new room had clearly not been cleaned well, tables had food and drinks residue and to top it off we could not get any warm/hot water in the shower.

Our experience at the hotel was extremely distressing and unacceptable. We felt so unsafe on the property that we did not stay in the room for more than 30 seconds before leaving. As I was entering the building, an individual approached a very tall Black man and, completely unprovoked, used a racial slur toward him. The man tried to ignore it, but the aggressor repeated the slur directly in his face a second time. I was shocked and deeply disturbed by what I witnessed. My girlfriend was terrified, especially because the individual appeared to know where our car was parked. After we requested that the police be called, we became genuinely concerned that our vehicle might be vandalized. The situation felt volatile and unsafe. We immediately returned to the front desk to request a refund, as we did not feel comfortable staying. The staff dismissed the severity of the incident and initially indicated that it was not serious enough to involve the police. Although they later said they would call, no action was taken. The manager explained that because the other individual did not want to pursue the matter, they chose not to involve law enforcement. At that point, our concern was no longer just about the initial incident, but about the hotel’s failure to prioritize the safety and well-being of its guests. We felt completely unsupported and unsafe, which left us no choice but to leave immediately without even settling into the room. We subsequently booked ahotel through the site