Holiday Inn Express Ashland by IHG

I have stayed before and will NEVER stay here again after the experience I just had. I stayed on a Sunday night while in the area for Kings Dominion. It was hot, I left the park to go to my hotel room to relax for a bit and cool off, I arrived at 3:55pm, check in time starts at 3pm, only to be told it would be 15 minutes to get my room. I patiently wait in lobby for 40 minutes, ask again, and am told it is still not ready, and they can't provide an estimate. Several upset guests were waiting in lobby as well. The younger black woman at the desk was rude, ignored me at times, mumbled, and NEVER apologized for the delay, or showed any care or concern. I waited 1 hour and 45 minutes for my room, 2.5 hours after check in began, after calling Expedia, who told me the hotel hung up the phone on them 3x and ignored a 4th call when I reached out to them! I asked for a late check out to compensate and was told "we don't do that". Luckily a much nicer staff in morning gave me 30 mins extra. I had room 273 which was a king room with jetted tub. After all that time waiting, it was clean, but the shower gel was bone dry, and I had to ask for some at the desk. The room is dated but was fine overall. I will say there was excellent water pressure but drain is clogged. Only 1 elevator was working and I often had to use the stairs. Breakfast was a disaster too! Gross runny wet eggs, all 4 juices were blinking refill needed and were colored water, no cinnamon rolls, and NO PLATES! Sad!

Mostly clean room but conditioner bottle was broken and body wash bottle was empty. Had to call down for sheets for the pull out bed even though reservation was made for five. Pool was closed which was a bummer but opened when we left of course. Staff seemed to be overwhelmed during the continental breakfast rush but was a good breakfast.

Room was well kept, need some sligh maintenance. Breakfast was basic and hot

Clean room, friendly staff, quiet!

This Holiday Inn Express was the worst one we have been at in years. The staff at check in was a young woman with an attitude who acted immature. Our room smelled and felt musty and damp. The air conditioner did not work properly. The bathroom shower did not work properly, you could not pull up the tab. The shower curtain rod was coming out of the wall and the shower wallpaper was peeling away from the wall. My wife went to the exercise room to work out and accidently lost her key. She went to the desk and to get another one. Staff told her that she had checked out and needed proof to get another key. I was able to forward information to my wife confirming our reservation and the manager corrected the matter. Breakfast was so so. It was merely warm and they were out of some food items. The staff we encountered acted as if the customers were an inconvenience to them. Only one elevator of the two was working. The ice machine on the top floor was not working as well as the pool was out of order. I recommend to not go there. Very Poor accommodations.