Willow Grove by IHG

The hotel was clean and the room was quiet. We requested extra pillows and were told they were not available. Otherwise it served our purpose and we would stay again.

Overall, we had a pleasant stay at the hotel. The staff and general experience were positive, and everything worked as expected. However, the hotel is showing its age, and it would really benefit from some renovation or modernization. We also appreciated the breakfast that was offered. It was nice overall, especially the freshly made waffles, which were a highlight. The only issue that significantly affected our comfort was the noise from the bathroom ventilation system. The fan produced a constant sound, similar to a distant helicopter, which was noticeable both day and night and made it harder to relax. With some updates and attention to this issue, the experience could be much better.

The room was clean, the staff were nice. Location was very convenient. My stay was comfortable. The only “bad” part was that check out was at 12pm and I asked for a late check out and the staff said they could only extend it to 12:30pm. I let that staff member know that I am an IHG member (A perk of being of being an IHG member is late check out) and she said that 12:30 was all she could do. I would have understood if she said she couldn’t because the room was allotted to an incoming guess but she didn’t look at any computer or papers she just said 12:30. Which lead me to believe she just did not want to extend my checkout. That was disappointing but everything worked out fine so I guess it’s okay.

The room was clean not spotless. The staff were nice. The breakfast was ok no ketchup for the scrambled eggs. Check in and check out was easy. I would stay there again.

The woman at the front desk was kind while checking in. The room was average and had a slight musty smell that gave us a headache. There was a bar of soap in the kitchen sink drain with a washrag hanging on the faucet when we walked in. The bathroom sink is outside of the bathroom which wasn't convenient or private. We were making the best of it until people ran down the hallway pounding on the doors. We ended up leaving shortly after that. There was no one at the front desk when we left. I ran back in (because I forgot my charger) and a man appeared from the door behind the desk. At that point I was too exhausted to bring things to his attention. I think we lasted maybe 5 hours or so before leaving. Not a terrible spot, but not great either for the price.