Is parking available at the property?

Yes, free self-parking is available on-site, although it is limited.

What type of breakfast is offered and what are the serving hours?

A complimentary continental breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 6:30 AM to 9:30 AM.

What are the standard check-in and check-out times?

Check-in time is at 3:00 PM and check-out time is at 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features are available for guests with disabilities?

The property includes step-free entrances and wheelchair-accessible facilities in public areas, rooms, and bathrooms.

How is the property located in relation to key landmarks?

The hotel is situated in a shopping district, within a 5-minute drive of Ontario Mills Shopping Mall and Victoria Gardens. It is approximately 4 miles from Ontario Convention Center and 4.9 miles from Chaffey College.

Does the property have a swimming pool?

Yes, there is an outdoor swimming pool available for guests.

What are the policies for guests staying with children?

Children are allowed to stay at the property. There is no specified minimum age for children to stay for free.

City Express By Marriott Rancho Cucamonga

What guests think

Across recent reviews, City Express By Marriott Rancho Cucamonga is praised for clean, comfortable stays and a convenient setting near Ontario Mills, restaurants, and the airport, though ongoing renovations and occasional maintenance or noise issues are noted.

Rooms and beds are broadly comfortable, but some guests report weak or intermittent hot water, loud air conditioners, odd layouts, or minor room faults like nonworking outlets or TV reception. Service is frequently friendly and accommodating, while the free breakfast is generally liked but can be limited or arrive cold when items run out near closing. Overall, expect a mostly comfortable stay with occasional minor issues.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Mentions a small gym, a clean but dated pool area, and self parking. Several reviews also note ongoing property renovations.

Related guest reviews

6

Ryan

16 Dec 2024

·

Stayed 1 night

Upon arriving at the hotel with my family, I noticed they were updating the hotel. The had recently painted their driveway and it was blocked off to make sure it was dry. Outside looked nice and inside the lobby area was clean. However, once my family settled in and we began to shower, I noticed what looked like mold on the ceiling in the bathroom. It was very noticeable. It looked like they had some kind of fan/extractor to pull out the humidity that would accumulate after every shower but it was not working. I didn’t have a chance to let the front desk know because we got there late and slept until until we had enough time to check out at 11am. I know some people are sensitive to mold so I just wanted to make people aware. I hope they fix this problem. It’s not healthy for people to be exposed to that.

10

Gabriela

17 Feb 2024

·

Stayed 1 night

One night stay, clean, and good service even when being under construction at the moment. Looking forward to staying here again in the future.

10

Sean

13 Dec 2025

·

Stayed 2 nights

Breakfast was decent food. Beds were nice and rooms were being updated. Staff were very friendly and helpful

8

SHERRY

4 Sept 2024

·

Stayed 1 night

I had a great experience at this hotel. I was surprised that there was a full bar and restaurant in the hotel. I wasn't expecting that! Everyone was very nice, polite and helpful!

6

Darci

25 Aug 2025

·

Stayed 4 nights

When we took a shower the fire alarm went off every day. Pool area needs updating. Beds are very comfortable and room clean

10

Luis

5 May 2025

·

Stayed 1 night

Property was very qell maintained and easily accessible

10

Aimee Marie

4 Aug 2024

·

Stayed 8 nights

Was pleasantly surprised by this hotel. We were placed in the first room off the lobby, which was extremely quiet. The staff was very friendly and accommodating. Breakfast had a nice selection. The pool was quite clean as well.

8

alberto

6 Jan 2026

·

Stayed 1 night

Hotel bien situé pour du shopping à Ontario Mills, chambre propre, petite salle de sport et petit déjeuner copieux. Parking self

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8

SANTIAGO

23 May 2024

·

Stayed 7 nights

parking space

8

Jolynn

17 Aug 2024

·

Stayed 3 nights

Hotel is going through a remodel inside and out. The noise wasn’t an issue as I was gone during the day. Evenings were quiet. Room was nice. Bathroom could use a refresh in the tub area, Bed was comfortable. Will stay here again

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Cleanliness

Many guests find the hotel and rooms very clean and well maintained, but a handful report issues such as odors, bathroom mold or grime, and a missed or incomplete room cleaning.

Related guest reviews

6

Ryan

16 Dec 2024

·

Stayed 1 night

Upon arriving at the hotel with my family, I noticed they were updating the hotel. The had recently painted their driveway and it was blocked off to make sure it was dry. Outside looked nice and inside the lobby area was clean. However, once my family settled in and we began to shower, I noticed what looked like mold on the ceiling in the bathroom. It was very noticeable. It looked like they had some kind of fan/extractor to pull out the humidity that would accumulate after every shower but it was not working. I didn’t have a chance to let the front desk know because we got there late and slept until until we had enough time to check out at 11am. I know some people are sensitive to mold so I just wanted to make people aware. I hope they fix this problem. It’s not healthy for people to be exposed to that.

10

Henry

27 Nov 2025

·

Stayed 1 night

Clean room

10

Carlos

25 Feb 2024

·

Stayed 1 night

A clean hotel, very nice rooms. Clean breakfast area and very helpful staff. Excellent choice all over to stay near Ontario Mills Outlet or Ontario Airport

10

Sherley

23 Aug 2024

·

Stayed 3 nights

Very clean

10

Laura

14 Sept 2025

·

Stayed 1 night

All the personal are nice! The place so clean

6

Amy

16 Mar 2025

·

Stayed 1 night

I was challenged with the smell of sewer in the bathroom every time you turned the sink on! When my daughter took a shower, it was cold?? Couldn’t get the water to get hot/warm. The ice machine on our floor was broken. The counter tops in the bathroom were dirty when we arrived :-( The fridge was noisy throughout the night

10

maria

3 Dec 2025

·

Stayed 1 night

Quick check in but even better, clean and comfy room

10

Francia

4 Aug 2024

·

Stayed 1 night

Very clean facility and friendly staff

10

Cheryl

2 Jun 2025

·

Stayed 1 night

Very nice stay. Quiet and clean

2

Michael

29 Oct 2024

·

Stayed 3 nights

We requesting a room cleaning on Friday and they never cleaned the room during our stay,

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Rooms

Rooms and beds are generally comfortable and quiet with some updated features. However, recurring complaints include weak or short lived hot water, loud AC units, odd layouts, and minor maintenance issues like faulty outlets or TV reception.

Related guest reviews

10

Don

10 May 2025

·

Stayed 2 nights

The room is very plush for the price, bathrm all upgraded fixtures as compared to similar area hotels, and very clean and quiet

6

Julie

23 Jul 2025

·

Stayed 1 night

Floor plan was weird Was supposed to be a suite but their was no couch and the TV was not in the bedroom.

8

Sanielito

15 Feb 2025

·

Stayed 1 night

You can hear the traffic noise inside the room. Room and facility is clean but the bed is not comfortable enough.

6

Thomas

28 Sept 2025

·

Stayed 2 nights

The hotel was in good shape and the staff worked very hard to satisfied my needs. The following issues were experienced during my stay: 1.) I requested an "Accessible" room because of a hurt knee. Getting into the bed was a challenge because the height of the bed was almost 3 1/2 to 4 ft high, The Manager indicated when I make a reservation I should request a room with a lower bed. 2.) The reception on the TV on the morning was terrible. Picture would freeze and the sound faded in and out. Management located another room where the TV reception was ok. The whole process took over 4 hours. 3.) The self closing toilet seat malfunctioned where the lid crashed down on my hand when the seat was lowered.

10

Emily

29 Sept 2025

·

Stayed 1 night

The only thing I didn’t like was the view to the terrace which wasn’t even clean, basically I had no view

10

Sebastian

26 Jan 2025

·

Stayed 1 night

Rooms where nice, breakfast was good, staff was very friendly. My only complaint was that the hot water in the shower didn't last long.

8

Dan

24 Feb 2024

·

Stayed 2 nights

Very nice place. Kathy at the front desk when we checked in was super helpful and informative. Not often an employee will take the time to have a conversation with you about the facility and surrounding area. We had trouble with the wifi and she came to our room and worked to get us connected. She adopted us as her grandparents which made us feel right at home. The only downside was the hot water was nonexistent which I assume was because of the construction. The showers were basically luke warm.

2

Glenn

24 Feb 2025

·

Stayed 1 night

The room was clean but the air conditioner was so loud it was a terrible night.. we turned off the air conditioner so we can sleep but then the room was stuffy and hot.. so we HAD to turn on the air conditioner causing us no sleep.. In the morning there was a house keeper so loud yelling to another house keeper it was awful and no sleep.. we decided to just leave early… will never go back!!!! The worse experience ever

6

Darci

25 Aug 2025

·

Stayed 4 nights

When we took a shower the fire alarm went off every day. Pool area needs updating. Beds are very comfortable and room clean

8

Angel

23 Aug 2024

·

Stayed 1 night

The out let's didn't work at the bed side and on the desk area. It was my 2 children n myself. There was only one chair to sit on. No table to eat on. Two of us sat on the floor to eat. Other than that it was great.

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Service

Staff are frequently described as friendly, welcoming, and accommodating. Occasional problems include slow or understaffed check ins, a missed wake up call, and front desk availability.

Related guest reviews

10

Glenn

13 Dec 2024

·

Stayed 1 night

It was wonderful the front desk clerk was amazing and very friendly

10

Amir

23 Jan 2025

·

Stayed 2 nights

Staff was super friendly , we went to spent one night during the power outage issue but we were so happy with the staff , cleanliness. The staff helped us very professionally by accommodating our needs. I would recommend this hotel

6

Ralph

7 Jun 2025

·

Stayed 2 nights

My room and the hallway had an odor like smoking or something. It was not that nice. Desk staff were never at the desk when I walked by several times each day. The food scanning station should be explained to each guest at check in. Outermost sliding doors were not working properly.

6

Brian

21 Mar 2024

·

Stayed 4 nights

Not so good. It took 30 minutes for my check in and I put in for a 6:30 AM wake up call for my flight which did not happen, it did ring at 7:30 AM!

10

KATHELYN

24 Sept 2024

·

Stayed 1 night

Near lots of restaurants, conveniently close to freeway, very good customer service and very attentive front desk staff.

10

Sean

13 Dec 2025

·

Stayed 2 nights

Breakfast was decent food. Beds were nice and rooms were being updated. Staff were very friendly and helpful

10

Kayla

12 Sept 2025

·

Stayed 3 nights

I had a really good experience and the staff was very friendly and accommodating.

10

Florencia R

16 Mar 2024

·

Stayed 2 nights

Staff was excellent

10

Angelica

26 Oct 2025

·

Stayed 1 night

Friendly and very welcoming front staff.

10

Martin

23 Oct 2025

·

Stayed 1 night

All was good! Nice clean comfortable rooms- although when we checked in, not pleased having to wait too long to check in! We had an event to go! There was only one front desk staff & don’t know if she was fairly new but took way to long to check in customers we showed up 45 minutes late to event - We had only 1 person in front of us checking in - especially when is check in hours company should have adequate personal to keep up with customers - we had never encountered such a long waiting to check in!

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Location

Consistently praised for being close to Ontario Mills, many dining options, and the airport; several mention walkability and easy freeway access. A few note traffic noise in some rooms.

Related guest reviews

10

Koby

11 Nov 2025

·

Stayed 2 nights

This stay did not start off well. Initially it was wrought with much confusion regarding my reservation. The hotel blamed Hotels.com and vice versa for my prepaid reservation being “accidentally” cancelled. And what’s worse is this mistake was discovered by me within two hours of me checking in. After over an hour on the phone between Holiday Inn and Hotels.com it was resolved. I’d like to thank the front desk clerk from Holiday Inn for her patience, professionalism and compassion. Her dedication to customers was obvious and appreciated during that difficult experience. And to the customer service rep from Hotels.com for working diligently to resolve the issue on my behalf. While I was severely inconvenienced and exhausted, I’m grateful that it all worked out. The room was clean, comfortable, and located in a great area near many dining options.

10

Maliha

29 Jan 2024

·

Stayed 2 nights

Great stay, super close to the airport. A ton of shops and restaurants near by. The mountainous views are a plus ! Overall really satisfied

10

Alex

13 Apr 2025

·

Stayed 2 nights

Great comfortable stay with a lot of restaurants and shopping nearby.

10

Stanley

5 Apr 2025

·

Stayed 1 night

Near the airport.

10

stacy marie

9 Feb 2024

·

Stayed 7 nights

Clean hotel with a friendly staff. Nice area, convenient to shopping and restaurants.

10

Andres

5 Mar 2025

·

Stayed 1 night

Close to everything

10

Maria

4 May 2025

·

Stayed 1 night

Clean walking distance to restaurants and shopping

10

Gary

27 Feb 2025

·

Stayed 6 nights

Great place to spend several days while visiting the area. Several shops and restaurants very close.

10

Arturo

18 Jul 2025

·

Stayed 2 nights

The hotel is situated near shopping centers and dining. The rooms are clean and well managed. I highly encourage a stay here.

8

alberto

6 Jan 2026

·

Stayed 1 night

Hotel bien situé pour du shopping à Ontario Mills, chambre propre, petite salle de sport et petit déjeuner copieux. Parking self

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Dining

Free breakfast is commonly appreciated and described as good or with a decent selection. Some guests encountered cold items or items running out near closing, and a few found it underwhelming.

Related guest reviews

8

Katherine

9 May 2025

·

Stayed 1 night

Overall, i was satisfied. This tume the beds werent as comfortable and i had to go downstairs to get my own blankets. On the other hand, we enjoyed the breakfast alot!

10

Benjamin

17 Sept 2025

·

Stayed 5 nights

One of the hotels I stay at when I go to my office. It has a good breakfast in the morning to get me started on my day.

8

Sonia

23 Jul 2024

·

Stayed 1 night

The breakfast was cold and coffee too

4

Tony

15 Mar 2024

·

Stayed 1 night

The room I was assigned was not fully service by the housekeeper inadequate towels in the bathroom , I asked the housekeeper and she told that I have to go call the front desk, I said why? Breakfast was lousy and no westen breakfast served… I have stayed at this property few times and it is the first time that I was very disappointed…

10

Tracy

17 Jun 2025

·

Stayed 1 night

Clean, well maintained and good breakfast

6

jaime ernesto

22 Jul 2024

·

Stayed 2 nights

El desayuno estuvo limitado,se acabaron los pancakes el sabado no alcance y el.domingo tampoco hubo pancakes,no se dio abasto la comida ,mucho tiempo de espera para desayunar

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10

Aimee Marie

4 Aug 2024

·

Stayed 8 nights

Was pleasantly surprised by this hotel. We were placed in the first room off the lobby, which was extremely quiet. The staff was very friendly and accommodating. Breakfast had a nice selection. The pool was quite clean as well.

10

Cliff

7 Jan 2024

·

Stayed 2 nights

Very nice hotel and room, nice hot breakfast in morning.

8

alberto

6 Jan 2026

·

Stayed 1 night

Hotel bien situé pour du shopping à Ontario Mills, chambre propre, petite salle de sport et petit déjeuner copieux. Parking self

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10

Surekhaben

30 May 2025

·

Stayed 1 night

Staff was good, clean, nice breakfast, nice location

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1 $141	2 $158	3 $158
4 $141	5 $131	6 $138	7 $125	8 $120	9 $139	10 $139
11 $120	12 $120	13 $120	14 $120	15 $120	16 $134	17 $136
18 $134	19 $120	20 $120	21 $120	22 $131	23 $134	24 $125
25 $120	26 $120	27 $154	28 $120	29 $175	30 $216	31 $216

Su	Mo	Tu	We	Th	Fr	Sa
1 $173	2 $120	3 $120	4 $120	5 $120	6 $149	7 $149
8 $120	9 $120	10 $120	11 $120	12 $120	13 $149	14 $149
15 $120	16 $120	17 $120	18 $120	19 $120	20 $154	21 $154
22 $120	23 $120	24 $120	25 $119	26 $120	27 $149	28 $175
29 $120	30 $120

City Express By Marriott Rancho Cucamonga

About this property

Location

Room options

Room, 1 King Bed (Mobility Hearing Accessible, Tub)

Suite, 1 King Bed

Room, 2 Queen Beds

Room, 1 King Bed (Mobility Hearing Access, Roll-In Shower)

Room, 2 Queen Beds (Hearing Accessible)

Room, 2 Queen Beds (Mobility Hearing Accessible, Tub)

Suite, 2 Queen Beds (Mobility Hearing Accessible, Tub)

Room, 1 King Bed

Suite, 2 Queen Beds

Guest reviews of City Express By Marriott Rancho Cucamonga

What guests think

Property policies

Check-in instructions

Good to know

FAQs about City Express By Marriott Rancho Cucamonga

Prices for upcoming dates