Is parking available at the property?

Free parking is available on-site, but it is limited. Guests are encouraged to arrive early to secure a spot.

Does the property allow pets?

Pets are allowed with a maximum of 2 pets per room. A pet fee of USD 10 per pet, per night applies, and a pet deposit of USD 75 is required. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in time starts at 3:00 PM and ends at 1:30 AM. Check-out time is at 12:00 PM. Early or late check-in/check-out may be available upon request.

What accessibility features does the property offer?

The property has limited wheelchair accessibility, including accessible public areas and an elevator. Step-free entrances are available.

What is the location of the property in relation to local attractions?

The hotel is centrally located in Lakeland, within a 10-minute drive of Publix Field at Joker Marchant Stadium and Lakeland Square Mall, which is approximately 0.7 miles away.

What are the policies for guests staying with children?

Up to 2 children aged 18 years and younger can stay for free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

The property does not offer cribs or rollaway beds. No extra beds are available, and guests are advised to confirm any specific needs directly with the property.

Birch Hill Suites - Lakeland | Book like an insider

What guests think

Across reviews of Birch Hill Suites - Lakeland, many guests report serious cleanliness issues—roaches, strong odors, stained linens—plus frequent maintenance problems and a worn property amid renovations, while a smaller number mention an occasional clean, spacious room.

Service feedback is mixed, with reports of slow or unattended check-in, unaddressed maintenance, and disputes over deposits, upcharges, or refunds, but also mentions of friendly, accommodating staff and helpful managers. Noise from other guests and a sketchy atmosphere are recurring concerns, though a few appreciated the price or location. Expect a budget stay with significant trade-offs and inconsistent standards.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The property appears worn and under renovation; several guests noted noise and unfinished or messy work affecting some areas and rooms.

Related guest reviews

6

Joshua

18 Sept 2024

·

Stayed 6 nights

Mostly serves as a transient home for underprivileged families and individuals waiting for Section 8 housing. Property is pretty beat up and needs a deep cleaning. The guy at the front desk is a hero; he makes things happen without most of the supplies and resources needed. Such a shame because it could be a decent place, even with the clientele it serves.

4

robert

3 Mar 2025

·

Stayed 2 nights

Arrived at 930 pm . room not ready. hotel said free night because of delay. Hoping to see the credit. Facility was very loud and at 3am there were fire works in the parking lot. Lots of renovation needed.

6

Matthew

31 Jul 2025

·

Stayed 14 nights

The property is being renovated so it can be loud at times but it was confortable. The pricing seemed a little sketchy, almost like a bait and switch, but the general manager was very nice and professional. One of the girls at the front desk didn’t care that I booked through a third party for $55 a night and told me the rates change daily and that I was Upcharged at $65 a night. At no point during my stay, nor my extension, was I told my agreed upon rate didn’t matter and I had to pay the higher rate until they came knocking at the door asking, several days early, if I was check out or extending.

2

ANN

28 Mar 2025

·

Stayed 2 nights

The stay was rough…the room was dirty, poorly patched walls, chipped paint, dirt blinds, mismatched carpet, outside of microwave dirty, trash cans in public breezeway filled/some over flowing and smelled sour. Property smells of marijuana and so did my room’s bathroom during the evening. When I went to check out there was no available to take my room key/only a note on the door with a number which I called letting them know where room key was left.

4

Mark

24 Feb 2025

·

Stayed 1 night

Sloppy renovation projects ongoing & they’re leaving rooms unkempt for guests. Not a good time for getting a room here, but it should improve once the work is completed. Headboard was removed from wall leaving a very unsightly scratch & sitting in a corner, they didn’t even bother to remove it, is one example.

2

Lindsey

1 Mar 2025

·

Stayed 1 night

It was a terrible experience!!!! Don’t go here. Came to stay one night didn’t make it past a couple hours in the room… bugs in the lamps, mold on the walls and ceiling, bugs on the floor, hair everywhere in the bathroom, pill bottles from previous stayers. The people were nice when they weren’t out back smoking got a refund in a timely manner and left the same night!

2

Anamarie

17 Sept 2024

·

Stayed 8 nights

It is never how it appears in the photo, the maintenance is horrible, garbage everywhere, the stench in the rooms.

2

Billy

22 Jun 2025

·

Stayed 2 nights

Rude office staff. Lack of on site maintenance. After a power outage that lasted over an hour being restored there was cable, internet and Wi-Fi disruption. Every channel stated that it was scrambled. After 12 hours of disrupted services I check out a day early. They are refusing a refund of the time I was not there, which was an entire day. Entire property littered with garbage.

2

kris

10 Feb 2025

·

Stayed 1 night

Absolutely false presentation of pictures it was run down dirty graffiti everywhere holes in walls and doors. You had to lift the door and push it shut. Dirty needed pressure washing everywhere outside inside the room needed to be cleaned and vacuumed cabinets falling apart, saw several bugs inside the room. Didn’t even stay there. I’ve seen nicer a better kept prisons.

2

Michael

23 Feb 2025

·

Stayed 1 night

It was very dirty, old, outdated, and in desperate need of repairs. I didn't even stay, checked in and checked right out.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is a recurring problem: multiple reports of roaches and other bugs, strong smoke or musty odors, stained or unclean linens and carpets, and dirty bathrooms and hallways. A few reviews mention clean rooms.

Related guest reviews

2

Robert

20 Feb 2025

·

Stayed 1 night

My room was never cleaned, there was dirty bedding on the bed, dirty towels in the bathroom, trash was not emptied and it had roaches.

2

Carsten

8 Apr 2025

·

Stayed 1 night

Clerk was great at check in but room was filthy. Pubic hairs everywhere in bathroom and shower. TV did not work. I will never stay here again or recommend.

4

michael

6 Jun 2025

·

Stayed 4 nights

Roaches everywhere in the room, from the kitchen to bathroom, bedroom , roaches everywhere, other than that you get what you pay for, so for a room to just sleep it's ok

2

Darline

31 Jan 2026

·

Stayed 8 nights

Room is loaded with ROACHES. The stove doesn't work it comes on for like 1 minute then beep saying it's to hot and it goes off The people next door keeps fight to where I had to call the police I got no sleep keep in mind I work 12 hours and come back to rest was a nightmare. Would not recommend or stay here again.

2

Shahar

6 Apr 2025

·

Stayed 1 night

We arrived the room after walking through very smelly stairs and hallway (smell like someone pee there). When we enter the room, the floor was very dirty with pieces of nails. On the bed sheet we saw hairs and one small mice popped. Everything was so dirty and filthy. The shower and the small kitchen.

2

Juliana

27 Dec 2024

·

Stayed 1 night

The hotel is definitely very dirty. There were cockroaches, it smelled entirely of cigarettes, and the carpet was completely stained. For the price, it seems like there’s no one actually cleaning the rooms. It was absolutely filthy. We had to stay because, at that time of night, there were no other options. But if I could give a score below zero, I would. I honestly don’t know how these people can offer a service like this. Staying on the street or in your car is safer and more hygienic than staying at this hotel.

2

Joseph

24 Oct 2024

·

Stayed 1 night

Room smelled awful, bedding stained, walls dirty, hole in door, dead cockroaches, loud talking in walkways late into the night, blinds on window don’t sit tight to window so there is a gap where anyone standing outside the room could just look into your room. The ccheck in staff was solid they did a good job in a tough situation.

2

Ernest

13 Apr 2025

·

Stayed 1 night

This place is DISGUSTING!!!!! The room I was put in made me feel like I was in a barn. There's No Curtains at the window No Hot Water the Remote had No batteries in it and on top of that The TV is Broken Room has Roaches on the floor on the ceiling... I told them about everything and they said, "well send Maintenance" I haven't seen Maintenance yet and it's been over an Hour it's 11:25pm!!!! I'm so pissed off I want my back or a Night somewhere else I'm here from Fla this is Ridiculous

4

Charles

29 May 2025

·

Stayed 7 nights

Roaches bad

2

Linda

1 Apr 2025

·

Stayed 1 night

The room smelled really bad. There was roaches everywhere, dirty linen in the room and also found weed in the bathroom. That place was so nasty. I never stay there again.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are dated and often in disrepair, with broken or missing appliances, loose fixtures, doors that don’t close well, and noisy AC; noise from other guests is also an issue. Some note spacious rooms.

Related guest reviews

6

Michael

25 Mar 2024

·

Stayed 3 nights

The room was mostly clean, but carpet was dingy and the refrigerator did not work. Cost was okay for the area and location.

4

robert

3 Mar 2025

·

Stayed 2 nights

Arrived at 930 pm . room not ready. hotel said free night because of delay. Hoping to see the credit. Facility was very loud and at 3am there were fire works in the parking lot. Lots of renovation needed.

2

Darline

31 Jan 2026

·

Stayed 8 nights

Room is loaded with ROACHES. The stove doesn't work it comes on for like 1 minute then beep saying it's to hot and it goes off The people next door keeps fight to where I had to call the police I got no sleep keep in mind I work 12 hours and come back to rest was a nightmare. Would not recommend or stay here again.

6

David

16 Apr 2025

·

Stayed 1 night

details- room had multiple tiny flies, resembling fruit flies bad frayed spot on carpet- whole carpet needed replacing toilet was loose- had no calking. also tank loose bath fan grille was filthy- 5 minutes to clean with a broom good: plenty of hot water night clerk "Stephany" was very helpful for late check-in

6

Stacey

19 Jan 2025

·

Stayed 2 nights

People yelling at 1am and kids screaming up and down the stairs was ruff being exhausted and not getting much sleep. Front desk was nice and helpful.

2

Katelynn

9 Jul 2024

·

Stayed 5 nights

Got a room with a kitchen and didn’t even work

6

Sammy

10 Jan 2025

·

Stayed 1 night

The price was fair, but the door didn't closed properly, no trash can and ac ac or heater was pretty loud when it turns on.

8

DK

19 Oct 2025

·

Stayed 2 nights

Room was clean and spacious

2

Michael

7 Mar 2024

·

Stayed 2 nights

As soon as I got in the room there was a very musty smell. I went to store for a spray can of lysol. Over 2 days i had to spray each time i returned. Used almost whole can just to be able to stand it. Mattress was old and lumpy. Marks and smears all over the walls. Needs paint. Sheets were stained.

2

Donald

23 Feb 2026

·

Stayed 1 night

Checkin was very slo. Then the key card did not work. Finally got that fixed and found that the tv did not work. The microwave did not work. I made a reservation for 2 adults and we had 1 towel and no soap or shampoo. When i tried to checkout, nobody was tending the checkout desk.

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AI-generated summary based on recent guest reviews

Service

Service is inconsistent—some guests praised friendly, accommodating staff and helpful managers, while others reported slow or unattended check-in, unfulfilled maintenance, linen fees or refusals, overbooking, and billing or deposit disputes.

Related guest reviews

6

Feezy

21 Mar 2025

·

Stayed 2 nights

The stay was pretty cool but the 1st room I got had a pretty bad smell (smelled like someone had a pet dog there prior”. They accommodated me with a new room with no problem. If you’re looking for something quick I recommend.

10

Kari

21 Sept 2024

·

Stayed 7 nights

Staff is very accommodating

2

Jaycee

15 Feb 2025

·

Stayed 1 night

The pictures shown are false advertising. Place is dirty and falling apart. The people working the counter were nice but when promised no charging fees for cancelation, they STILL CHARGED ME FULL PRICE for the room. Will never go back and never recommend

2

Kenneth

4 Mar 2025

·

Stayed 1 night

People were outside the property talking loud and drinking. Several women walking around the property. The tenants were extremely loud and a lot of kids were running around unaccompanied by an adult. The hotel will charge you a $150 deposit that takes a long time to receive a refund.

6

Matthew

31 Jul 2025

·

Stayed 14 nights

The property is being renovated so it can be loud at times but it was confortable. The pricing seemed a little sketchy, almost like a bait and switch, but the general manager was very nice and professional. One of the girls at the front desk didn’t care that I booked through a third party for $55 a night and told me the rates change daily and that I was Upcharged at $65 a night. At no point during my stay, nor my extension, was I told my agreed upon rate didn’t matter and I had to pay the higher rate until they came knocking at the door asking, several days early, if I was check out or extending.

2

Juan

9 Oct 2025

·

Stayed 28 nights

The staff refused to give clean linens and stated that they never had any available. Stayed a month expected to be able to change out linens and towels was informed there was a fee.

2

amanda

12 Oct 2025

·

Stayed 1 night

Horrible staff, rude manager never agaij

2

Donald

23 Feb 2026

·

Stayed 1 night

Checkin was very slo. Then the key card did not work. Finally got that fixed and found that the tv did not work. The microwave did not work. I made a reservation for 2 adults and we had 1 towel and no soap or shampoo. When i tried to checkout, nobody was tending the checkout desk.

2

Anthony

16 Feb 2026

·

Stayed 1 night

Everything! This place is a disaster and a nightmare starting with the front desk. I feel violated and disappointed. This place is a joke! U over book and get rid of people by calling the cops all while offering no resolution and charging my card anyway. My anniversary ruined and I was 2 hours away.

8

Kari

21 Aug 2024

·

Stayed 7 nights

The owner, Avi He really makes every effort to work with u on any issue and he has a great since of humor 😄 I just think he's great.

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AI-generated summary based on recent guest reviews

Location

A few guests liked the location or nearby conveniences, but several described a noisy, sketchy environment and feeling unsafe at night.

Related guest reviews

2

Connie

26 May 2024

·

Stayed 2 nights

The property isn’t clean, roaches and bugs. I felt very unsafe. I know there’s a lot of workers that live there. I greatly appreciate getting my deposit back. The desk attendant was very kind and totally understood my concerns.

4

robert

3 Mar 2025

·

Stayed 2 nights

Arrived at 930 pm . room not ready. hotel said free night because of delay. Hoping to see the credit. Facility was very loud and at 3am there were fire works in the parking lot. Lots of renovation needed.

2

Darline

31 Jan 2026

·

Stayed 8 nights

Room is loaded with ROACHES. The stove doesn't work it comes on for like 1 minute then beep saying it's to hot and it goes off The people next door keeps fight to where I had to call the police I got no sleep keep in mind I work 12 hours and come back to rest was a nightmare. Would not recommend or stay here again.

4

Herby

2 Apr 2025

·

Stayed 1 night

Depressed state. Not comfortable at all. Felt a but unsafe.

2

Kenneth

4 Mar 2025

·

Stayed 1 night

People were outside the property talking loud and drinking. Several women walking around the property. The tenants were extremely loud and a lot of kids were running around unaccompanied by an adult. The hotel will charge you a $150 deposit that takes a long time to receive a refund.

2

Jorge

22 Mar 2025

·

Stayed 1 night

Property had a musk and cigar smell. No running water half the night. Luckily there was a Wawa at walking distance. The only thing that saved that place was the receptionist she was a delight.

6

Stacey

19 Jan 2025

·

Stayed 2 nights

People yelling at 1am and kids screaming up and down the stairs was ruff being exhausted and not getting much sleep. Front desk was nice and helpful.

2

Kelly

4 May 2024

·

Stayed 1 night

The property appeared to be a halfway house and the room reeked of cigarette smoke.

2

Joseph

24 Oct 2024

·

Stayed 1 night

Room smelled awful, bedding stained, walls dirty, hole in door, dead cockroaches, loud talking in walkways late into the night, blinds on window don’t sit tight to window so there is a gap where anyone standing outside the room could just look into your room. The ccheck in staff was solid they did a good job in a tough situation.

10

Kimberley

1 Aug 2025

·

Stayed 1 night

Great location and staff

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AI-generated summary based on recent guest reviews

Dining

Not enough information in reviews.

Related guest reviews

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6 $72	7 $62	8 $62	9 $71	10 $71
11 $62	12 $62	13 $61	14 $62	15 $65	16 $75	17 $72
18 $65	19 $65	20 $62	21 $65	22 $65	23 $71	24 $73
25 $62	26 $62	27 $63	28 $65	29 $65	30 $72	31 $72

Su	Mo	Tu	We	Th	Fr	Sa
1 $65	2 $64	3 $65	4 $65	5 $65	6 $75	7 $76
8 $65	9 $65	10 $72	11 $65	12 $72	13 $75	14
15 $65	16 $65	17 $65	18 $65	19 $63	20 $83	21 $75
22 $62	23 $72	24 $65	25 $72	26 $72	27 $75	28 $75
29 $63	30 $72

Birch Hill Suites - Lakeland

About this property

Location

Room options

Double Room, 2 Double Beds

Standard Room, 1 Queen Bed

Standard Room

Guest reviews of Birch Hill Suites - Lakeland

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Birch Hill Suites - Lakeland

Prices for upcoming dates