Is parking available at the property?

Yes, free parking is available on-site.

What type of breakfast is offered?

A complimentary continental breakfast is served each morning.

Does the property allow pets?

Yes, pets are allowed in specific rooms with a fee of USD 45.00 per pet, per night. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 3:00 PM to 11:59 PM, and check-out is at 11:00 AM. Early check-in and late check-out are available for an additional fee of USD 25.00, subject to availability.

What accessibility features does the property offer?

The property features step-free entrances, wheelchair-accessible facilities, and designated accessible parking.

What is the location of the property in relation to key attractions?

The property is conveniently located just 1.2 miles from downtown Franklin and close to attractions such as the Smoky Mountain Center for the Performing Arts and Nantahala National Forest.

Microtel Inn & Suites by Wyndham Franklin

Average nightly price at Microtel Inn & Suites by Wyndham Franklin by month, last 12 months (USD)
Month	Average price
January	US$66
February	US$66
March	US$63
April	US$65
May	US$93
June	US$83
July	US$97
August	US$87
September	US$84
October	US$111
November	US$88
December	US$84

What guests think

Across many reviews, Microtel Inn & Suites by Wyndham Franklin is a budget-friendly stop with friendly staff and a convenient location near dining and the Smoky Mountain Performing Arts Center, though the property itself feels older with basic amenities.

Rooms are generally comfortable but often small, and several lack fridges or microwaves; some guests also experienced noise from thin walls and intermittent TV or Wi-Fi issues. Cleanliness feedback is mixed, with reports of musty odors, pests, and maintenance problems such as clogged drains, leaking fixtures, and loose shower rods. Facilities are limited—there is no elevator—and breakfast ranges from adequate to underwhelming with occasional late setup. Overall, expect a simple, no-frills stay focused on value and location.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are basic and the property is older, with multiple reports of no elevator. Several guests noted broken or unavailable ice/vending machines and laundry equipment.

Related guest reviews

8

Robert

19 Jun 2023

·

Stayed 3 nights

Biggest issue is no elevator in a 2 story building meant dragging 2 bags up and down stairs. Staff were very friendly but no elevator was still an issue.

4

Dave

15 Apr 2025

·

Stayed 1 night

The rooms were clean and the service was fine but the overall impression you get is slightly negative. They still have covid mask warnings on the door and a covid “cage” around the check in desk giving the place a slightly seedy feel. The clothes washer was broken which was critical for backpackers. The dryer was working but there was an unfriendly sign warning people not to ask the front desk for quarters to operate their dryer. But still the rooms were clean and I got a much needed night of rest. Better than a hostel? The rooms definitely, the breakfast and laundry service definitely not.

8

Hulbert

15 Nov 2023

·

Stayed 1 night

Signage needs improvement. It is difficult to spot the sign for the property, and there is a concrete median meaning you may have to make a u-turn to enter the property.

4

Darlene

30 Dec 2022

·

Stayed 1 night

At check in clerk sent us to a room that the beds were unmade, bed linens in the floor, and the room had not been cleaned. I went down stairs (no elevator) clerk gave me a different room, but went upstairs to check to see if I was telling the truth. No ice or vending machines even though signage indicated a specific area. Labeled storage door adjacent to guest rooms was unlocked open.

6

Jerry

27 Jun 2023

·

Stayed 1 night

Check in was bad. Ask the clerk if there were any accessible rooms for my father, she said no. Now saying that you would have thought when she told us she would have said no elevators. All rooms available were on the second floor. AFTER all checked in was when we were informed there was no elevator. My father uses a walker. Wasnt easy!!! 6:45am, no coffee!!!! NOT happy! Rooms were very clean, plenty of hot water for showers and beds were very comfortable.

8

Michelle

19 Mar 2025

·

Stayed 1 night

It was an inexpensive stay for myself when I was hiking the AT. I wished the washing machine was working and there was no microwave or fridge in my room.

8

rebecca

7 Jul 2024

·

Stayed 2 nights

Hallway carpets need cleaned - very stained. Gazebo needs cleaned and old rug replaced.

4

Richard

22 Apr 2025

·

Stayed 3 nights

Not hiker friendly. No refrigerator in room. No ice machine or vending machine(s) in the entire motel. No washing machines to do laundry. No laundry soap to at least wash clothes in sink. Hand held shower head had nowhere to hang it so could not stand under a running shower.

2

DIANE

27 Oct 2023

·

Stayed 2 nights

Poor service, facility HAS NO ELAVATOR you must carry yourself and luggage up 2 flights of stairs and thru 2 fire doors to get to your room on the 2nd floor.

2

Robert

6 Apr 2023

·

This motel has no elevator. No way to know this from the literature. The stairs were unsafe for me. I was not offered another room on the ground floor. The TV did not work. The switch for the bedside light was not reachable from the bed. I will never return to this property.

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Cleanliness

Cleanliness feedback is inconsistent: many guests found rooms tidy, but recurring issues include musty or moldy odors, pests, and maintenance problems like clogged drains and leaks.

Related guest reviews

10

Marion

21 Dec 2025

·

Stayed 2 nights

The room was very clean and the staff were helpful and very friendly

4

Donna

10 Jun 2024

·

Stayed 3 nights

Roomed smelled of strong cleaning solution, but floor seemed sticky. Tub faucet could not be turned all the way off. Staff said they could have the plumber turn if off harder, but it would still drip. Found two ticks on me within 12 hours that I do not believe I brought in. Staff said they could not have been in the room. Overheard someone else complain of roaches. We moved to another room that seemed somewhat cleaner. When the coffee ran out, staff said "Do you really want more coffee?" Only three small tables for breakfast diners. Mediocre breakfast selection. TV & Wifi cut out about every 5-10 minutes.

2

Live

22 May 2025

·

Stayed 2 nights

the property was terrible, the room stunk like mold and mildew, the floor was damaged and repaired with blue tape, the staff was not interested in the guest. There is no elevator and I was handicapped and on the 2nd floor, we got there right at check in time and they said they could not move our room. COULD NOT WAIT TO LEAVE!!!!

6

Victor

13 Jul 2025

·

Stayed 1 night

Not real clean.

10

Aera

1 Dec 2024

·

Stayed 1 night

Nice clean room and comfortable bed for affordable price. The location is pretty convenient for my visit. I cannot ask more.

4

Jo Lynne

19 Jul 2023

·

Stayed 1 night

The room was smelly and run down for the price. Not to mention the "Extra" occupants we had to deal with. The Cockroaches were busy.

2

Taylor

11 Jul 2025

·

Stayed 6 nights

Room smelled like mold, so much so I couldn’t use the AC some nights. The sink was broken and leaked on the counter.

10

Claire

22 Oct 2025

·

Stayed 1 night

Clean room

10

Kathy

18 Oct 2024

·

Stayed 1 night

Convenient to dining and shopping. Very clean rooms!

10

Jaylene

2 Feb 2025

·

Stayed 1 night

Very clean. Beds very comfortable. Staff were friendly.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally comfortable but small, with some lacking fridges or microwaves. Noise from thin walls and recurring TV/remote or Dish signal issues were mentioned.

Related guest reviews

10

Julia

16 Aug 2025

·

Stayed 1 night

The room is more spacious than I expected!

8

Randall

15 Oct 2024

·

Stayed 1 night

The staff was very helpful. The TV in my first room didnt work, so they moved me to another room. The Dish Network TV system is not good. The picture kept freezing and it would change channels on its own. Strange. The walls are a little thin and I could hear the shower in the next room. The bed was comfortable and clean. I would stay there again.

6

Jennifer

28 Mar 2024

·

Stayed 6 nights

I have stayed here before and there has been much improvement. The room was clean, updated vinyl flooring (last time my room smelled like pets due to the smeel of the rugs) and the beds and pillow were very comfortable. My only complaint was the noise. The walls were so thin i could hear the man or woman in the next room snoring. At 8 am I was woken up by slamming doors and the house keepers were already vacuuming, not exactly what i want to hear on my vacation. Also plumbing maybe old everytime you turned the shower on a screeching noise sounded and the tub was clogged and filled with water. Breakfast was mediocre but to be expected, there are lots of other options near by.

8

Kelsey

25 Nov 2024

·

Clean, convenient location (close to many great hiking spots including the AT), decent value

8

Chris

28 Oct 2023

·

Stayed 1 night

Did not like the size of the room and no refrigerator

8

Randy

25 Oct 2025

·

Stayed 1 night

The bed was comfortable (pillows were a little too lofty). Room was clean. Staff was friendly. Easy check in and check out.

6

jane

20 Dec 2022

·

Stayed 19,341 nights

rooms very small

8

Katelyn

26 Oct 2025

·

Stayed 2 nights

Clean rooms , nice staff, air conditioning was good. Only thing was the tv wouldn’t turn up or down , and I asked for new remote the front desk said they would come check it out and never did but over all it was nice.

8

Lisa

24 Nov 2023

·

Stayed 1 night

The tv remote didn't work. The toilet flushed so slow, we were afraid to use it and had to request to be moved to another room, which was done without hesitation by the staff.

6

Sara

15 Oct 2023

·

Stayed 3 nights

Cramped space

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Service

Staff are frequently praised as friendly and helpful. A few reviews cite slow or unprofessional front-desk service and miscommunication about pet fees or room assignments.

Related guest reviews

10

Mia

10 Sept 2023

·

Stayed 1 night

This stay was an overnight stay between two cities. The room was comfortable and clean. Gary provided excellent customer service.

10

Michelle

21 Sept 2025

·

Stayed 1 night

The lady that checked us in was very helpful and friendly. Would highly recommend this hotel. Very clean room and comfortable bed.

10

charles

25 Oct 2024

·

Stayed 3 nights

Very nice hotel courteous staff and helpful friendly front desk. Catered to all of my needs and made my stay more enjoyable

10

Robert F.

24 Jun 2024

·

Stayed 7 nights

Housekeeping folks were very friendly and helpful.

6

Deborah

29 Mar 2025

·

Stayed 1 night

I booked through Hotels.com, including the need for pet friendly accommodation. When I arrived at the property, I was told I did NOT have a pet-friendly room and that the facility was not aware I was bringing a pet. They increased the cost of my stay by $40 and were basically rude about it.

4

Diane

27 Jan 2023

·

Stayed 1 night

I had the nerve to ask the lady for a different room instead of the one at the stairs/door which I know to be loud from previous stays. She gave us the worst room in the hotel. Bed facing a blank wall. TV on side wall. We had to sit sideways on the bed to watch TV. There is one very uncomfortable desk chair. Couldn't plug things into bad wall outlets (cords just fell out). Bathroom with sink with no counter at all. We've stayed here a number of times and had nice big rooms. This one was tiny. Double bed not even a queen! Horrible. She didn't care one bit that night or the next mourning. Never stay here again!

6

Beverly

23 Sept 2023

·

Stayed 3 nights

When we arrived to check in. There was no one at the front desk, we waited closed to 20 minutes. Another guest arrived, she had the direct phone # so she called. The night desk person answered the phone. He was setting in the back with headphones on and playing videos games. So he never heard us come in or knock on the glass window. We had request a first floor room in advance. He told us we couldn't have a room on the first floor because they were being painted. He ended up allowing us to have a 1st floor room. When he was putting in my info he didnt save it. I had to give him my info again then he mixed it up with the other guest he had just checked in. Very unprofessional. The day staff was very nice and helpful. This was the 2nd time we had stay there. May be the last.

10

Indira

15 Dec 2024

·

Stayed 2 nights

Everything exceeded my expectations, the hotel staff was super charming, the ladies at the front desk were very friendly, the hotel was very quiet and very clean, the attention they gave us made us feel at home. I don't have any photos, but everything is exactly as described in their information. Everything was great.

10

Dawn

16 Jul 2024

·

Stayed 2 nights

The staff at this hotel is polite, goes above and beyond expectations, and is very friendly and helpful.

4

Paul

8 Jul 2023

·

Stayed 1 night

Breakfast was not ready on time staff was rude and all apologetic condition of property is not good

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Location

Convenient to restaurants, shops, and the Smoky Mountain Performing Arts Center, and handy for Appalachian Trail hikers. A few guests found the entrance and signage hard to spot.

Related guest reviews

10

Joanne

29 Apr 2024

·

Stayed 2 nights

our room was very quiet, the hotel is centrally located for what we wanted to do in Franklin. A plus was a Tesla destination charging station in the parking lot next to our hotel which was a pleasant surprise.I would recommend this hotel

8

terri

30 Jun 2024

·

Stayed 1 night

Close to Smokey mountain center for the arts

8

Hulbert

15 Nov 2023

·

Stayed 1 night

Signage needs improvement. It is difficult to spot the sign for the property, and there is a concrete median meaning you may have to make a u-turn to enter the property.

8

ShaRee

21 May 2025

·

Stayed 2 nights

This is the second time I've stayed on this property. I like it's close proximity to the Smoky Mountain Performing Arts Center.

8

Kelsey

25 Nov 2024

·

Clean, convenient location (close to many great hiking spots including the AT), decent value

10

Dewey

3 Feb 2023

·

Stayed 1 night

Great location around all restaurants snd and stores all within walking distance

8

Richard

15 Jul 2023

·

Stayed 1 night

The motel was close to the Center for the Performing Arts.

10

James

5 May 2024

·

Stayed 1 night

The entrance to the property was a little confusing.

10

Angie

17 Sept 2023

·

Stayed 1 night

This property was close to great restaurants and downtown shopping.

10

Dr. Gregory

7 Jun 2025

·

Stayed 1 night

For the money, this was a very nice hotel. Plenty of restaurants nearby and the Ingles grocery is very nice and very close.

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AI-generated summary based on recent guest reviews

Dining

Continental breakfast is available and adequate for some, with waffles and simple options. Others described it as limited or low quality, with occasional late setup or watered-down juice.

Related guest reviews

8

Shannon L

19 Jan 2025

·

Stayed 1 night

Comfortable and clean. Nice breakfast. Helpful staff

6

Leslie

4 May 2025

·

Stayed 2 nights

Floors were yuk, shower rod was about to come completely off the wall. Dryers sound like it gonna explode. Breakfast was very blah.

8

Andrew

20 Jan 2024

·

Stayed 3 nights

The property was very nice and the staff was incredibly friendly. We really enjoyed our stay overall, and for $65 a night you really can't beat it. The room was smaller, which we expected given the name of the hotel and the price, but they utilize the space very well and it feels nice and roomy. Our only complaint was that the walls were very thin and we could here our next door neighbors tv and their conversation pretty easily. It made us not want to talk too loud in case they could hear us easily too. The continental breakfast was excellent, and included a waffle maker, silver dollar pancake maker and plenty of fruits, yogurts, hard boiled eggs, cereal and more. We will definitely make this our spot when we visit Franklin for our non-camping trips in the winter. You really can't beat it for the price!

4

Donna

26 Mar 2025

·

Stayed 2 nights

Bathtub very slow drain water leak from the bathroom sink. Heat light did not work in the bathroom. There was a barking dog that woke us up at 5:30 AM both nights no ice machine Sun. morning no juice. Monday morning thought I was getting orange juice. It was apple juice breakfast choice very limited no hot breakfast.

10

April

7 Apr 2024

·

Stayed 1 night

Very clean with super friendly staff. Continental breakfast was very good with a variety of options. Wish it would have been more quiet. After check-in we tried to take naps before the show started but on the second floor it was very noisy as they were still cleaning rooms. Regardless I would definitely stay here again.

10

james

24 Sept 2023

·

Stayed 2 nights

Great room, very clean and close to places to eat. The only downside was their breakfast was very limited. I would definitely stay there again.

10

Lee

16 Jun 2023

·

Stayed 2 nights

Staff were friendly and accommodating. Breakfast area was clean and had a good variety. Stayed in a suite and it was roomy , clean with a fridge , microwave and 1 cup coffee maker . Linens were clean and crisp. Towels were soft and clean. Couch could use a good steam clean. But we were ver6 pleased with our stay.

4

Carol

27 Dec 2023

·

Stayed 1 night

Worst hotel. Breakfast was only cereal and waffles. Shower didn’t drain. Only 2 towels in the room when we had 4 people. Fan on ac didn’t work Definitely needs some TLC. Staff check in wasn’t very friendly. Was telling her about the traffic how terrible it was on 75 didn’t even care it was like I was talking to the wall.

4

Paul

8 Jul 2023

·

Stayed 1 night

Breakfast was not ready on time staff was rude and all apologetic condition of property is not good

8

Douglas

8 Feb 2023

·

Stayed 1 night

I did not care for the continental breakfast. Low quality items and coffee was put out late morning.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1 $69	2 $130	3 $130
4 $87	5 $88	6 $86	7 $86	8 $86	9 $147	10 $147
11 $86	12 $87	13 $91	14 $88	15 $87	16 $162	17 $162
18 $89	19 $88	20 $87	21 $88	22 $87	23 $220	24 $255
25 $88	26 $87	27 $87	28 $111	29 $88	30 $140	31 $141

Microtel Inn & Suites by Wyndham Franklin

Prices for Microtel Inn & Suites by Wyndham Franklin

Monthly average prices

About this property

Location

Room options

Suite, Accessible

Standard Room, 1 Queen Bed

Room, Accessible

Room, 2 Queen Beds (Pet Friendly)

Standard Room, 2 Queen Beds

Suite

Guest reviews of Microtel Inn & Suites by Wyndham Franklin

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Microtel Inn & Suites by Wyndham Franklin

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22	23	24	25 $101	26 $86
27 $69	28 $69	29 $69	30 $69