Comfort Inn Painesville - Concord

Pool was amazing. Breakfast area a little crowded. The staff was incredibly accommodating and kind. Will stay again.

Pool was not open for the weekend. Ice machine did not work. Front desk staff was not very friendly to my teen son.

There was very little parking in the front. So you had to park around back. But if you came back after dark, you could not get in a back door even with your key. You had to walk all the way around to the front and there were no sidewalks. I had to do that in the rain too! So when I complained and was told “Sorry, that’s just the way it is!” Can’t wait till people have to trudge all the way around front in the snow.

Egress exit multiple points, ingress however was only one (1) point of entry, the front door (only)? Extra Security, perhaps be extremely inconvenient.

Fitness center needs updating Treadmill needs upgrade/fix

the gym is under maintenance

There are no laundry facilities. The pool was nice. The only way in is through the front doors. The side doors with the key reader do not work which was a pain. The rooms were on the smaller side as well. It was updated and breakfast was good.

Overall, it was a good hotel. We were disappointed to see the hot tub out of order…. That was one of the reasons we booked the hotel. The ice machines were also broken. The gym was small. Our room didn’t smell good. We noticed a bag over the smoke detector and think someone was smoking in there.

Pool was freezing cold manager double down when a couple guests told her that was in fact cold telling us it was 80° when the previous night it was cold never stay here again

Loved the front desk staff, they were so friendly and helpful, especially Jared! We had several rooms and our large party could gather on the beautiful outdoor deck area, the lobby or the pool. The heated pool was still chilly in my opinion. We tried to swim but got cold quickly. Breakfast was 6-10 (4 hours!) and they had many warm and cold, healthy and decadent options.

Only complaint we had was a dirty elevator

The hallways, floors and common areas were pretty dirty. Screen was ripped on the window in our room and the hard surface flooring in our room was not clean. This would not be my first choice when staying in the area again. For the price it was disappointing. The staff was all very nice and responsive.

The room had some issues. There was feces on the bathroom wall when we checked in. Housekeeping was in the next room, so she came in and cleaned it immediately. A sink cupboard door fell off while housekeeping was in there. She could not repair. Hot tub was closed with no notice.

Room was very clean and the bed was comfortable

We arrived near 7:30 in the evening, checkin went great. I was tired and unimpressed with the unswept and unmopped filthy floor. I took a clean white cloth and after wetting it I wiped a small 12 inch space by the bed which proved how filthy the floor was. I expected a clean room.

Room was comfortable but it was lacking cleanliness. Found dead stink bugs and nail clippings in the room. Room was dusty and the tub looked like it hadn't been cleaned out. Also found lots of stray human and pet hairs all over the duvet cover.

The room was very clean and the bed was very clean and comfortable, as were the pillows and linens. Our room looked to be recently rennovated with nice lighting choices, wall art, a mini fridge, microwave, tv and safe. The sink was separate from the bath. Breakfast was good standard fare hotel items including waffles, eggs, sausage patties and even corned beef hash. Cereal, yogurt, oatmeal and orange juice was available too. Staff were friendly and helpful with food recommendations in the area. Highly recommended!

Very clean and friendly staff

clean and very updated

The room was updated and clean. The mattress and pillows were very comfortable. The breakfast was also better than most continental breakfasts. I would say the thing that stuck out the most was how nice and genuine the staff was.

The hotel and staff were fantastic. The WiFi was a challenge to get connected

Very comfortable beds.

Our overall stay was good. Room size for 2 double beds was really tight though.

Hotel was clean and staff was friendly. However, I paid much less for a hotel last year just a few minutes from my destination. Also the light in the back of the headboard was awful. There was no way to turn it off and it was like sleeping with the light on. For vacation my sleep was absolutely awful due to the light.

We reserved the hot tub room! Really nice and clean. Everything was up to date.

Stayed in 114. Horribly small and everything felt cheap. The faucet in the bathroom was almost ready to fall off. A/C was sub-par. Won't stay there again.

Everything was good, the only thing was the ac was loud but got used to it.

Very quiet room

Hotel was comfortable, room a little small and not what picture in the ad showed. Bathroom door did not lock, sink was small and not much counter space. Breakfast was good, selection okay. Staff good and helpful.

Poor wifi

Quick and easy check-in with a very pleasant staff member. She was helpful and signed me up for the rewards program. I like quick and easy. This took stress away for me.

The staff here was the best.

Pool was amazing. Breakfast area a little crowded. The staff was incredibly accommodating and kind. Will stay again.

Mary at the front desk was excellent. Breakfast offered choices and dining area was clean.

No hot water, staff was rude and said nothing she could do about it.

We were in room 223 and it was wonderful. The hotel is being renovated and the improvements are classy and fun. I loved the jet tub in the room and the large, comfortable bed. The room was clean and spacious. All of the staff were wonderful. Brian was a warm and welcoming face to greet us when we arrived late at night for our reservation and he helped us get settled in. The lady who ran breakfast, Jo, was awesome. Really nice and sweet and went out of her way to make sure we felt cared for. The waffle maker was the best part of breakfast tbh and there was a really nice spread of items to choose from. The lady at the desk in the morning on Sunday when we checked out, Sandra, was really helpful and kind. All three of them made us feel very welcome and I enjoyed meeting them. There were construction workers on the first floor who were working through the weekend. These fellas were nice and friendly. I admit I peeked in some of the open doorways and the new floors they were laying down in the rooms looked really nice. They were also really conscientious about their tools and making sure the pathways were clear for guests. They just seemed like a really great crew of guys. I will absolutely stay at the Comfort Inn in Painesville again. Thank you for such a wonderful stay.

We had a really long trip, we couldn't find the hotel, and the weather was lousy. I was coming back to Mentor for a post operative visit. The young lady at the front desk was so kind and helpful. Her name was Christine and she was such a big help to us. She went out of her way to assist us.

The room was very clean and the bed was very clean and comfortable, as were the pillows and linens. Our room looked to be recently rennovated with nice lighting choices, wall art, a mini fridge, microwave, tv and safe. The sink was separate from the bath. Breakfast was good standard fare hotel items including waffles, eggs, sausage patties and even corned beef hash. Cereal, yogurt, oatmeal and orange juice was available too. Staff were friendly and helpful with food recommendations in the area. Highly recommended!

The breakfast was great, the staff was friendly, and the room was clean.

Loved the front desk staff, they were so friendly and helpful, especially Jared! We had several rooms and our large party could gather on the beautiful outdoor deck area, the lobby or the pool. The heated pool was still chilly in my opinion. We tried to swim but got cold quickly. Breakfast was 6-10 (4 hours!) and they had many warm and cold, healthy and decadent options.

This hotel surprised me. I selected it as it is near my daughter’s home. I loved that the room didn’t have carpet which feels cleaner. It was also very spacious. There was a small inside pool I didn’t use but only as I was too busy. It is directly across from the hospital but I didn’t hear any noise while there. I am sure to stay again when in the area. Easy access to Rt90 as well.

Safe, convenient, easy on and off the highway.

Good location, clean and good service.

Convenient from freeway and convenient to our destination.

Close proximity to highway

Very ez access to interstate

Nice part of town, good location

Great spot to stay. Rooms are simple but clean and comfortable. Location was very good especially with Mentor not far down the road to provide lots of shopping and dining. Pool was closed for renovations which was disappointing but that aside, we enjoyed our stay and would stay here again in the future without hesitation.

Convenient to the tollway. Friendly staff.

Location to entertainment and dining

we were greeted each time we returned to the hotel. Breakfast was good.

The breakfast seating area was too small. People were standing around, waiting for tables to open up.

This was a great hotel stay! Beds were comfy, rooms were clean, pool was warm, staff was friendly, and breakfast was amazing!

The room was very clean and the bed was very clean and comfortable, as were the pillows and linens. Our room looked to be recently rennovated with nice lighting choices, wall art, a mini fridge, microwave, tv and safe. The sink was separate from the bath. Breakfast was good standard fare hotel items including waffles, eggs, sausage patties and even corned beef hash. Cereal, yogurt, oatmeal and orange juice was available too. Staff were friendly and helpful with food recommendations in the area. Highly recommended!

Wonderful breakfast!

I was treated really well. The man in charge of preparing breakfast made excellent eggs and he brought me gluten free bread! I was greeted well, and the room was clean and the hotel was quiet all night.

The breakfast was great, the staff was friendly, and the room was clean.

Loved the front desk staff, they were so friendly and helpful, especially Jared! We had several rooms and our large party could gather on the beautiful outdoor deck area, the lobby or the pool. The heated pool was still chilly in my opinion. We tried to swim but got cold quickly. Breakfast was 6-10 (4 hours!) and they had many warm and cold, healthy and decadent options.

Nice breakfast with chef in attendance

The best hotel experience we've had yet! Mark was amazing with breakfast both mornings. He cleaned up tables immediately. He kept all sections stocked, full and fresh. He engaged in conversation with my entire family. He was truly A GREAT representation of the hotel. Our room was very clean. The pool was the right temperature, towels laid out for guest to easily grab. Hotel hallways were clean and fresh. Fresh water was full and always available.