Name: Holiday Inn Express & Suites Painesville - Concord by IHG
Address: 11200 Gold Court, Painesville, Ohio, United States of America, Painesville, Ohio, US
Price range: US$92–US$250 per night
Rating: 8.9

What guests think

At Holiday Inn Express & Suites - Painesville - Concord by IHG, guests consistently highlight very clean rooms, friendly staff, a satisfying complimentary breakfast with good coffee, comfortable beds, convenient parking, and a quiet, handy location near shops and highways.

Several reviews praise the fitness room and overall amenities, but the indoor pool can be cold or poorly maintained and towels may run out. Rooms are generally spacious and comfortable, yet some guests cited noise from above, temperature or water‑pressure issues, and that suites are not separate rooms. Expect a modern stay with useful amenities and occasional hiccups.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests like the fitness room and convenient parking, and on‑site laundry is noted. Several reviews report the indoor pool can be cold or murky and pool towels sometimes run out.

Related guest reviews

2

cristina

1 Mar 2025

·

Stayed 1 night

Pool was DISGUSTING. Hair ties in bottom, hair and goo on walking deck. Hotel is not well kempt. Has really went down hill. Sad to see.

6

Connie

16 Mar 2025

·

Stayed 1 night

There were no towels at the pool at all and had to ask. The water was empty for the guests. The lobby (guest) bathroom downstairs at the entrance had absolutely no toilet paper. Our suite for 6 only had 3 towels. Black hairs all in the sink. Breakfast was great. I honestly will be traveling there a lot in the future but will most likely look for a different hotel for the price I paid.

10

Gail

16 Nov 2025

·

Stayed 1 night

This is by far the best Holiday Inn we have ever stayed at. The check in guy was friendly, efficient and gave a great restaurant recommendation. The bed was comfortable, the room was spotless, the breakfast has lots of option (including lots of fresh fruit), the fitness room had great cardio equipment and weights...my only complaint was the very strong scents from the Dove body wash, etc.

8

Sherri

6 Apr 2024

·

Stayed 1 night

It actually had a wooded view that was lovely. It was a nice clean room but we reserved the large room. 3 towels. I feel like if you reserve a big room, it needs more towels. The front desk was kind but we had to ask for bedding. It was all fine but the pool was extremely murky and very cold.

10

Justin

1 Jun 2024

·

Stayed 2 nights

nice clean hotel. Indoor pool and exercise room were nice (no hot tub though). good breakfast.

10

Ann

16 Aug 2024

·

Stayed 1 night

The location was perfect with ample parking for the U-haul and other trucks. Check in was simple and quick!

8

Paula

18 Jan 2026

·

Stayed 1 night

Parking was convenient, nice gym, comfortable bed.

10

Amber

27 Jul 2025

·

Stayed 2 nights

I loved this hotel. It was clean, smelled clean, had great breakfast options, had laundry and fitness center that were easily accessible and clean. The pool was nice, but was a little cold. Bedroom was spacious and clean. Staff was kind and helpful.

4

Ricardo

29 Sept 2024

·

Stayed 1 night

Breakfast has too few options, mostly carbs no protein other than egg. Could have served bacon, ham, or sausage. Some potatoes could have been nice. Mainly they only provide bagels, pancakes, biscuits, cinnamon rolls and cereal. Then the pool area had no clean towels when we went in with our four kids, we had nothing to get dry with.

10

Joseph

14 Oct 2025

·

Stayed 3 nights

breakfast was fresh, good fruit. gym was good clean variety of equipment.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness receives strong praise, with many describing rooms and common areas as spotless and well kept. There are occasional lapses such as missed service, inadequate restocking, or isolated serious issues.

Related guest reviews

2

Phebe

13 Jul 2025

·

Stayed 1 night

The toilet seat was broken, there were huge greasy stains on the carpet, and we pulled back the bed to get into it, there were black fingerprints on the sheets. When we reported this the staff were very defensive and told us nothing could be done. The next morning, a staff member was nicer about it, and said she would tell the manager who would call us, but we never heard a thing. Obviously this hotel does not care about cleanliness or the distress of its guests. Give it a miss!

10

John

20 Jan 2025

·

Stayed 2 nights

After multiple stays, this property has aged well and has always been very clean and customer friendly,

2

Kenya

26 Sept 2025

·

Stayed 1 night

Found a used condom next to the bed on the floor...Totally disgusting!!! Never again!!@

6

Connie

16 Mar 2025

·

Stayed 1 night

There were no towels at the pool at all and had to ask. The water was empty for the guests. The lobby (guest) bathroom downstairs at the entrance had absolutely no toilet paper. Our suite for 6 only had 3 towels. Black hairs all in the sink. Breakfast was great. I honestly will be traveling there a lot in the future but will most likely look for a different hotel for the price I paid.

10

Gail

16 Nov 2025

·

Stayed 1 night

This is by far the best Holiday Inn we have ever stayed at. The check in guy was friendly, efficient and gave a great restaurant recommendation. The bed was comfortable, the room was spotless, the breakfast has lots of option (including lots of fresh fruit), the fitness room had great cardio equipment and weights...my only complaint was the very strong scents from the Dove body wash, etc.

4

Louis

4 Nov 2025

·

Stayed 4 nights

Room wasn’t cleaned for 2 of 4 days we were there. Staff was pleasant but they dropped the ball.

10

Lilibeth

2 Jun 2023

·

Stayed 1 night

The hotel is excellently clean. I can smell the scent of cleanliness as I walked in. The room is also very clean and the area is quiet. The beds are comfortable.

8

Shelle

25 Jul 2025

·

Stayed 5 nights

The pool and workout room were nice. The breakfast was very good and my room was nice. Their cleaning staff could put more attention into replacing coffee machine supplies, toilet tissue, and wiping down counters. I was there 5 night and I expected a bit more from them.

10

Keegan

21 Jan 2026

·

Stayed 1 night

Always clean

10

Holly

22 Jan 2023

·

Stayed 1 night

Extremely clean…looks brand new, though we were told it is a few years old. One of the cleanest hotels in which Ive stayed.

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Rooms

Rooms are generally spacious, modern, and comfortable, with many noting very comfy beds. Some report noise from upstairs, HVAC or water‑pressure issues, and that suites are single rooms with sofa beds rather than separate bedrooms.

Related guest reviews

8

Carla

7 Sept 2024

·

Stayed 2 nights

Hotel room had problems with noisy A/C and reading lamp that didn’t work without blinking. Friendly staff, good breakfast.

4

David

17 Dec 2022

·

Stayed 1 night

The room is nice but not what the pictures portrayed. When I booked a suite it looked like two separate rooms. In reality it's is just based on the number of beds. Everything else is has been decent.

6

Danny

29 Oct 2024

·

Stayed 1 night

Quite a decent stay, but didn't appreciate the fact that we paid for a Suite (thinking it was actually more than one hotel room), but what was called a Suite is simply a sofa pullout bed (no sheets in room) in the same room.

10

SONDRA KING

14 Sept 2024

·

Stayed 1 night

Newer hotel. Great amenities. Very spacious room. Comfortable bed. (Would have liked an extra blanket in the closet). Large shower stall, but water pressure was a bit wimpy. Higher commode, which was nice. Overall a great choice!

10

Ashley

28 Jul 2025

·

Stayed 2 nights

Amazing breakfast! Comfy beds, quiet, clean

10

Christy

3 Aug 2025

·

Stayed 1 night

As a single woman traveler, I felt safe. My room was quiet, clean, and spacious. I am really picky about where I stay, and this is the best place for the price in Painesville

10

France

24 Aug 2023

·

Stayed 1 night

Beds are comfy, like sleeping on a cloud!

2

Shane

6 Mar 2024

·

Stayed 1 night

The room and facility was excellent. We had extremely load guests overhead. little to no real sleep.

4

John

15 Dec 2025

·

Stayed 2 nights

Room 319 lost heat, never repaired after telling front desk. Switched rooms to 311. Staff pleasant.

10

TANYA

12 Jun 2025

·

Stayed 1 night

This is a very well put together hotel and area. Its quiet and calm and offers a serene view from our hotel room. We watched the sunset tonight from our room. WOW!! We will definitely be back!! We came here the night before major surgery and this is exactly what we needed. 10 plus stars!!!

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Service

Service is widely described as friendly, helpful, and efficient, with standout assistance from staff and management. A few guests experienced unfriendly interactions or booking and room‑assignment mix‑ups, particularly via third‑party sites.

Related guest reviews

10

Heidi

1 Dec 2025

·

Stayed 2 nights

The front desk staff was exceptionally friendly, Service was prompt and efficient.

2

Phebe

13 Jul 2025

·

Stayed 1 night

The toilet seat was broken, there were huge greasy stains on the carpet, and we pulled back the bed to get into it, there were black fingerprints on the sheets. When we reported this the staff were very defensive and told us nothing could be done. The next morning, a staff member was nicer about it, and said she would tell the manager who would call us, but we never heard a thing. Obviously this hotel does not care about cleanliness or the distress of its guests. Give it a miss!

10

Channelle

3 Apr 2025

·

Stayed 1 night

We were in town for a volleyball tournament and our daughter forgot her Beats in the room. We called the hotel right away and they were able to locate the headphones and put them up. The following day my Mother in Law had a layover in the same city before flying home, so she went to pick them up. Unfortunately the Staff couldn’t locate them so the GM, Jordan, offered to overnight them to us once they were located. He did just that and they arrived two days later. Excellent service was greatly appreciated! Hotel was great too. No complaints! We will stay here again if sports bring us back to the area 😊

2

William

17 Dec 2022

·

Stayed 1 night

You double charged me, your site said it didn’t go through and to try again. It went through both times. They also gave me the wrong room and I stood around the lobby for 15 minutes. I even called the desk. You double charged me for the wrong room. And they won’t let me change. Never staying here

4

Casey

10 Jul 2024

·

Stayed 1 night

We arrived in the late evening the staff acted annoyed to have to do the checkin, we have 3 kids and have never had someone complain about us being a family with children who we allow to be kids the staff yelled at my kids and then my husband

6

Doug

23 Sept 2023

·

Stayed 1 night

Nice clean property with adjacent dinner and lunch option nearby. Staff did not seen interested in being there so that took away from the experience. Also breakfast options were somewhat limited.....could have been little better.

10

Katherine

12 Jan 2026

·

Stayed 1 night

The staff was friendly

10

James

5 Nov 2024

·

Stayed 2 nights

Excellent service, above and beyond the call of duty. Aaron provided ketchup for an order of food we brought in to eat in the common area. And the breakfast was outstanding. We would definitely stay here again!

10

Daejhaun

9 Apr 2024

·

Stayed 1 night

Staff was very helpful and polite.

10

Lorene

15 Apr 2025

·

Stayed 1 night

This hotel was one of the best that we have stayed in. The check in was friendly, fast and informative. The room was clean, spacious and comfortable. I felt safe and would stay here again over and over.

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Location

Convenient, quiet location close to highways, shops, and restaurants, with some places walkable.

Related guest reviews

10

Giselle

23 Sept 2025

·

Stayed 1 night

Updated property, easy to get to, good dining places next to hotel

10

CATHY

26 Sept 2024

·

Stayed 2 nights

We really liked this hotel. It was very clean, staff were friendly and professional and while the breakfast wasn’t anything to write home about, I believe it was a standard breakfast you would get at any hotel. Scrambled eggs, sausage, potatoes etc. The coffee, however, was really good! I wonder what brand it is because I’d like to buy it for home. Close to the maple highlands trail, restaurants and town, yet off on its own so very quiet and peaceful.

10

Charlene

3 Aug 2025

·

Stayed 2 nights

The staff was very nice. The room was clean and comfortable and could walk to stores.

10

David

30 Jan 2024

·

Stayed 1 night

newer property in a quiet area close to nearby highways.

10

Zachary

29 Aug 2024

·

Stayed 1 night

Great hotel. Close to lots of nice things to do. Would stay here again if were ever in the area

10

Ann

16 Aug 2024

·

Stayed 1 night

The location was perfect with ample parking for the U-haul and other trucks. Check in was simple and quick!

10

Rita

4 Nov 2024

·

Stayed 1 night

Good location and easy access to shops and restaurants..very quiet

10

Louie

21 Jun 2025

·

Stayed 1 night

Close to major towns and hotel was really clean.

10

Justin

18 Aug 2024

·

Stayed 1 night

Great little area. Lots of eating options within a 5 min walk if you're tired of driving. Small grocery store close by for extended stays.

10

Carrie

28 Feb 2025

·

Stayed 6 nights

I absolutely love this hotel. I stay here when visiting my son in college. I love the area. The hotel lobby was constantly being cleaned. They have amazing breakfast. I was there doing heavy snow and didn’t want to drive much. It is centrally located and easy access to all shopping in Mentor. I’ll be going back in summer and plan to explore more.

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Dining

Breakfast is frequently praised for quality, variety, and bean‑to‑cup coffee. Some guests found items overcooked, the selection limited, or wished for earlier or longer hours.

Related guest reviews

10

John

26 Sept 2024

·

Stayed 3 nights

Room was excellent-very comfortable. It was a little noisy from the bathroom above us. Breakfast was good-cheese omelets were overcooked all 3 days we were there, everything else was very good. The girl who checked us in was just delightful and so so friendly. Strip mall next door was filled with eating places and a grocery store-so nice.

10

Virginia

29 Nov 2025

·

Stayed 7 nights

It was clean, quiet, staff was very polite. Breakfast was good too and fresh ground coffee.

10

Danielle

25 Jul 2025

·

Stayed 4 nights

Hotel has everything you need. Rooms are spacious. Great breakfast. Just wish it lasted longer than ending at 9:30 during the week. Also has a laundry room I actually used. Detergent is for purchase at the front desk little shopping area.

10

Gail

16 Nov 2025

·

Stayed 1 night

This is by far the best Holiday Inn we have ever stayed at. The check in guy was friendly, efficient and gave a great restaurant recommendation. The bed was comfortable, the room was spotless, the breakfast has lots of option (including lots of fresh fruit), the fitness room had great cardio equipment and weights...my only complaint was the very strong scents from the Dove body wash, etc.

10

Kimberly

19 Apr 2025

·

Stayed 1 night

The breakfast was great. Staff was helpful. New, clean rooms.

4

Ricardo

29 Sept 2024

·

Stayed 1 night

Breakfast has too few options, mostly carbs no protein other than egg. Could have served bacon, ham, or sausage. Some potatoes could have been nice. Mainly they only provide bagels, pancakes, biscuits, cinnamon rolls and cereal. Then the pool area had no clean towels when we went in with our four kids, we had nothing to get dry with.

10

Lorie

28 Apr 2025

·

Stayed 3 nights

The Hotel was very clean and quiet. The beds were very comfortable. The staff was very kind, efficient and professional. The daily morning breakfast was FANTASTIC!! I'm not a morning person but I made sure to get up in time for their complimentary breakfast. I will definitely stay there again if I'm in the area.

10

Rebecca

14 Dec 2025

·

Stayed 1 night

Large, clean room. Great breakfast. Excellent location. Friendly staff.

10

Sagene

25 Oct 2024

·

Stayed 1 night

Quick and speedy check in. Wished breakfast was served earlier, had an early flight.

8

Louis

14 Aug 2025

·

Stayed 8 nights

The breakfast was ok but don’t care for turkey sausage. Fortunately, Sunny Street cafe is 2 minutes away and they have excellent food and service.

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Month	Average price
January	US$115
February	US$132
March	US$135
April	US$144
May	US$166
June	US$186
July	US$187
August	US$186
September	US$180
October	US$164
November	US$145
December	US$116

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $141	17 $123	18 $154	19 $181
20 $109	21 $185	22 $167	23 $177	24 $156	25 $206	26 $246
27 $106	28 $144	29 $165	30 $167

Su	Mo	Tu	We	Th	Fr	Sa
				1 $147	2 $156	3 $148
4 $106	5 $195	6 $250	7 $153	8 $149	9 $159	10 $148
11 $127	12 $153	13 $170	14 $143	15 $181	16	17 $153
18 $92	19 $137	20 $151	21 $128	22 $145	23 $193	24 $210
25 $92	26 $128	27 $132	28 $140	29 $148	30 $232	31 $185

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed, Accessible (Mobility Roll-In Shower)

Suite, 1 King Bed with Sofa Bed

Standard Room, 1 King Bed, Accessible (Communications, Mobility, Access Tub)

Suite, 1 King Bed with Sofa Bed, Accessible (Communications Accessible)

Standard Room, 1 King Bed, Accessible (Communications Accessible)

Standard Room, 2 Queen Beds

Suite, Multiple Beds

Suite, Multiple Beds, Accessible (Communications Accessible)

Standard Room

Standard Room, 1 King Bed

Standard Room, 2 Queen Beds, Accessible (Comm, Mobility, Accessible Tub)

Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

Suite, 1 King Bed with Sofa Bed, Accessible (Comm, Mobility, Accessible Tub)

Standard Room, 2 Queen Beds, Accessible (Communications Accessible)

Guest reviews

Fabulous

What guests think

Property policies

Check-in instructions

Good to know

FAQs about Holiday Inn Express & Suites Painesville - Concord by IHG

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