Name: Holiday Inn Express And Suites Pasadena Houston Southeast by IHG
Address: 122 Richey Street, Pasadena, Texas, United States of America, Pasadena, Texas, US
Price range: US$95–US$141 per night
Rating: 8.33

What guests think

Across reviews of Holiday Inn Express And Suites Pasadena Houston Southeast by IHG, guests often praise clean, comfortable rooms and friendly staff, while others report inconsistent service, some maintenance issues, and deposit or ID-copy policies that felt off-putting.

Breakfast is included but feedback ranges from good to underwhelming, with several noting early closing times and occasional waits when busy. The location is described as quiet and convenient to major roads, though a few questioned the surrounding area's feel, and pool experiences vary from enjoyable to closed or dirty. Overall, expect a straightforward stay with variable service and amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool experiences are mixed, with some enjoying it but others finding it closed, small, or dirty, and photos not always matching reality.

Related guest reviews

6

Karina

5 Jun 2024

·

Stayed 2 nights

The pool was closed

6

cynthia

23 Feb 2025

·

Stayed 1 night

If you are not familiar with Houston, Pasadena has alot of oil/chemical plants. Luckily once in the hotel you couldnt smell the fumes. We stayed here since we needed a car charger close to Hobby airport and was looking for a good deal. Had to pay $15 in addition to room to use the EV chargers. Thetes only 1 universal and another Tesla charger on site.Breakfast included but nothing to write home about.

4

Brandy

4 Jun 2025

·

Stayed 3 nights

Staff was rude and unprofessional. The Grill is just there and the pool was small but cute. There are two men who sits behind the hotel and drink some nights. Breakfast don’t have ya mind set for tasty. Location is a bout 20 minutes from Houston.

8

Ma Guadalupe

24 Jun 2024

·

Stayed 2 nights

Buen lugar para hospedarse. Área tranquila personal amable. Pero la alberca estaba sucia le faltaba que la limpiaran pues el agua se veía sucia y muy blanquizca .

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10

Mauro

22 May 2024

·

Stayed 2 nights

Loved the pool

10

Gavin

28 Apr 2024

·

Stayed 3 nights

We stayed 3 nights. Lovely room. Breakfast finished at 8 am week days & 9 am weekends. We liked breakfast was included and free parking.

8

MARIA D

9 Sept 2023

·

Stayed 1 night

La picina esta sucia

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6

David

19 May 2025

·

Stayed 2 nights

Overall, the stay was “okay”. The staff wasn’t rude by any means, but they weren’t extremely welcoming or pleasant either. Pictures online of the pool were better than what it actually looked like. Location was good in that it was an area that felt quiet and relatively safe. With us having 2 little kids, that was important. The price compared to other hotels was better which was a big factor for us. The breakfast was “okay” (nothing to write home about). Overall the place seemed to be pretty clean. Would we stay here again? Probably because the area and price. But don’t expect an “Amazing Experience”. Again, it was “okay”. Fair for the price.

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Cleanliness

Many guests describe rooms and common areas as clean, though a few noted issues like a dirty shower, muddy hallway floors, and some wear and tear.

Related guest reviews

6

Amy

2 Aug 2025

·

Stayed 1 night

Shower was dirty and elevator

10

Lizandra

8 Jun 2025

·

Stayed 3 nights

I had a great experience staying at this hotel. The hotel was clean and welcoming. Staff was courteous and informative. Overall great experience and I highly recommend a stay at this hotel.

8

Vanessa

4 Nov 2025

·

Stayed 1 night

Clean , family friendly and breakfast was on point

4

Lawrence

24 Jan 2026

·

Stayed 1 night

Staff spoke limited English. Main hallway floors were muddy and baseboards coming off walls. First room was unacceptable with a broken toilet. 2nd room was small, toilet seat was so loose I almost fwll off, baseboards broken off walls, HVAC was broken, too beight with limited curtains to shut, noisy from highway.

8

Aydyn

16 Jun 2025

·

Stayed 2 nights

Good hotel, pretty clean, staff was respectful Good breakfast. Would come here again

10

Sally

25 Jul 2024

·

Stayed 1 night

Everything was clean

10

Juana

17 Nov 2024

·

Stayed 2 nights

Very clean

10

Jesus

8 Nov 2025

·

Stayed 1 night

The receptionist was very friendly and the room was very clean

10

Leeana

23 Sept 2025

·

Stayed 2 nights

Clean room | Staff | Breakfast | Family-friendly

10

Alexander

14 Sept 2025

·

Stayed 1 night

Staff was very friendly and helpful with check in and hotel is very clean and updated. Amazing stay!!

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Rooms

Rooms are generally comfortable, updated, and quiet, with very comfortable beds; a few guests reported small rooms, highway noise or light, pillow quality concerns, and occasional maintenance problems or incorrect room assignments.

Related guest reviews

10

Manuel

10 Jun 2025

·

Stayed 1 night

Comfy and newly refurbished

10

Esthela

3 Mar 2025

·

Stayed 2 nights

the room was amazing. everything was really clean and comfortable. my husband said this is the best hotel we have stayed in Houston . well so far but we loved it and will most likely be using this hotel next time we are in town

10

Yanet

2 Jun 2025

·

Stayed 1 night

LOVED !!! BEDS WERE SO COMFORTABLE

4

Lawrence

24 Jan 2026

·

Stayed 1 night

Staff spoke limited English. Main hallway floors were muddy and baseboards coming off walls. First room was unacceptable with a broken toilet. 2nd room was small, toilet seat was so loose I almost fwll off, baseboards broken off walls, HVAC was broken, too beight with limited curtains to shut, noisy from highway.

4

Tamara

25 Apr 2023

·

Stayed 2 nights

Nos dieron un cuarto handicaped al pedir el cambio nos dijeron que es el que habíamos solicitado (no fue así) y que no tenían más disponibilidad en lugar de darnos 2 camas matrimoniales nos dieron 1 y un sofá cama el cual no tenía sabanas y al solicitarlas nos dijeron que lo tenían, el baño no tenía tina por lo que se nos complicó muchísimo bañar a mis niños

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8

Alfred

18 Jun 2024

·

Stayed 1 night

It was a nice hotel and the room was comfortable

8

Kimberly

14 Jun 2025

·

Stayed 1 night

The room pillows were small and smelled like sweat. Other than that I have no complaints.

10

Alexander

14 Sept 2025

·

Stayed 1 night

Staff was very friendly and helpful with check in and hotel is very clean and updated. Amazing stay!!

8

Hassan

25 Oct 2024

·

Stayed 2 nights

This property was nearby where we needed to be and easy to access. The room was as expected and did not lack comfort.

8

Rosa E

3 Dec 2024

·

Stayed 2 nights

I like the bedroom everything was comfortable.

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Service

Service feedback is mixed: several guests praise friendly, helpful staff and quick check-ins, while others report rude or unhelpful interactions, reservation or deposit issues, and concerns about ID copying.

Related guest reviews

2

Destyny

25 Aug 2024

·

Stayed 3 nights

Staff services terrible

10

Corey

20 May 2024

·

Stayed 3 nights

Great hotel! The 2 ladies that checked us in were very helpful. Quick check in.

10

Andrea

17 Apr 2025

·

Stayed 1 night

My room was perfect and assigned accordingly to my particular needs. The staff was amazing and very considerate and accommodating. I liked the location and how quiet and safe I felt while staying at this hotel.

2

Samuel

27 May 2024

·

Stayed 1 night

They cancelled my reservation, lost my money, horrible attitude, didnt want to resolve the issue

10

Alberto

6 Jun 2025

·

Stayed 2 nights

Rooms were clean and comfortable! Breakfast was good. Staff was great!

10

Mario

20 May 2025

·

Stayed 2 nights

Person in the front desk offered us an improvement of the room without any extra cost. Excellent !

10

Jesus

8 Nov 2025

·

Stayed 1 night

The receptionist was very friendly and the room was very clean

4

Daniel

7 Dec 2024

·

Stayed 4 nights

Check in was by far the worst I’ve ever experienced, the lady that checked me was the nastiest and rudest person I have ever met!!!!

10

Alexander

14 Sept 2025

·

Stayed 1 night

Staff was very friendly and helpful with check in and hotel is very clean and updated. Amazing stay!!

8

Oscar

1 Jul 2025

·

Stayed 4 nights

Me cobraron un depósito de 50 dólares y además me cobraron anticipadamente a pesar de que había hecho la reservación con la opción de pagar al llegar y aún así me cobraron el total sin incluir el cobro anticipado. Aún no me han hecho el reembolso. Esto es un problema.

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Location

Quiet, convenient location with easy access to major roads and a reasonable drive to Houston or Galveston; a few reviewers felt the surrounding area looked older or less safe at times.

Related guest reviews

10

Robert

20 Apr 2025

·

Stayed 2 nights

Nice quiet location. Easy trip to Galveston and the gulf.

10

Andrea

17 Apr 2025

·

Stayed 1 night

My room was perfect and assigned accordingly to my particular needs. The staff was amazing and very considerate and accommodating. I liked the location and how quiet and safe I felt while staying at this hotel.

10

Ashley

15 Jun 2025

·

Stayed 1 night

Clean room and convenient location

4

Brandy

4 Jun 2025

·

Stayed 3 nights

Staff was rude and unprofessional. The Grill is just there and the pool was small but cute. There are two men who sits behind the hotel and drink some nights. Breakfast don’t have ya mind set for tasty. Location is a bout 20 minutes from Houston.

8

Crystal

3 Mar 2025

·

Stayed 2 nights

Came for Super Nit 1000 and good location and easy to find… would stay again

4

JHIH LING

2 Aug 2024

·

Stayed 4 nights

The area is old and not feel safe. They ask you to sign an agreement that they can charge you if there is stain on your bedsheet. Their breakfast will close at 8am which is too early for me. When I went to check out, I was told that I had to wait until the person come back but I need to go already.

6

David

19 May 2025

·

Stayed 2 nights

Overall, the stay was “okay”. The staff wasn’t rude by any means, but they weren’t extremely welcoming or pleasant either. Pictures online of the pool were better than what it actually looked like. Location was good in that it was an area that felt quiet and relatively safe. With us having 2 little kids, that was important. The price compared to other hotels was better which was a big factor for us. The breakfast was “okay” (nothing to write home about). Overall the place seemed to be pretty clean. Would we stay here again? Probably because the area and price. But don’t expect an “Amazing Experience”. Again, it was “okay”. Fair for the price.

8

Tyrone

19 May 2025

·

Stayed 3 nights

I liked the quietness of the area and inside the building.

8

Hassan

25 Oct 2024

·

Stayed 2 nights

This property was nearby where we needed to be and easy to access. The room was as expected and did not lack comfort.

10

YELIXZA

29 Jun 2025

·

Stayed 8 nights

Realmente debo resaltar el lugar por muchas razones el lugar es muy tranquilo, está cerca de las carreteras principales, y el trato del personal es excelente en especial el de la señora María.

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Dining

Breakfast is included but inconsistent, ranging from good to disappointing; several mention early closing times and occasional waits when busy.

Related guest reviews

8

IVON

24 Jun 2025

·

Stayed 1 night

Our stay was decent. The rooms were nice and clean and the staff was courteous. I did find it odd that the person at the front desk made a copy of my drivers license. I have stayed at this place before and they did not need a copy of my license. The breakfast was ok. Overall, we enjoyed our stay.

6

cynthia

23 Feb 2025

·

Stayed 1 night

If you are not familiar with Houston, Pasadena has alot of oil/chemical plants. Luckily once in the hotel you couldnt smell the fumes. We stayed here since we needed a car charger close to Hobby airport and was looking for a good deal. Had to pay $15 in addition to room to use the EV chargers. Thetes only 1 universal and another Tesla charger on site.Breakfast included but nothing to write home about.

6

Mark

27 Nov 2025

·

Stayed 1 night

The complimentary breakfast needs improvement.

4

Brandy

4 Jun 2025

·

Stayed 3 nights

Staff was rude and unprofessional. The Grill is just there and the pool was small but cute. There are two men who sits behind the hotel and drink some nights. Breakfast don’t have ya mind set for tasty. Location is a bout 20 minutes from Houston.

8

Vanessa

4 Nov 2025

·

Stayed 1 night

Clean , family friendly and breakfast was on point

10

Gavin

28 Apr 2024

·

Stayed 3 nights

We stayed 3 nights. Lovely room. Breakfast finished at 8 am week days & 9 am weekends. We liked breakfast was included and free parking.

6

kevin

21 Jul 2025

·

Stayed 2 nights

Check in was easy. The gentleman was very nice. There is a notice posted that you will be charged for stains. I understand the common posting for stealing the towels, sheets or comforter (it happens), but stains. They have standard fare for breakfast...waffles, fruiit, yogurt, cereal and breads. I think they were overwhelmed on Sunday. We had to wait for eggs and sausage. Overall, it was a quiet stay and it was clean.

4

Phillip

12 Aug 2024

·

Stayed 3 nights

It was cheap, the place was new, clean and convenient, but sometimes, your trip is spoiled by a lousy "free" breakfast. They served awful scrambled eggs, either mixed with something green or in perfectly round disks. The fresh fruit choice was apples and that's it. They hide the instant oatmeal packets so you need to ask for them. And they provide 3 types of off-brand cereal. I wouldn't stay here again.

4

JHIH LING

2 Aug 2024

·

Stayed 4 nights

The area is old and not feel safe. They ask you to sign an agreement that they can charge you if there is stain on your bedsheet. Their breakfast will close at 8am which is too early for me. When I went to check out, I was told that I had to wait until the person come back but I need to go already.

10

Adolfo

3 Sept 2025

·

Stayed 3 nights

Staffing was excellent. Miss Maria in the breakfast section was great.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $141	15 $128	16 $119	17 $115	18 $110	19 $110
20 $116	21 $114	22 $119	23 $118	24 $111	25 $117	26 $117
27 $134	28 $110	29 $110	30 $117

Su	Mo	Tu	We	Th	Fr	Sa
				1 $110	2 $124	3 $130
4 $134	5 $124	6 $124	7 $123	8 $119	9 $111	10 $117
11 $118	12 $119	13 $99	14 $101	15 $101	16 $95	17 $95
18 $133	19 $98	20 $105	21 $98	22 $98	23 $118	24 $95
25 $98	26 $95	27 $96	28 $95	29	30 $95	31

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About this property

Location

Room options

Standard Room, 1 King Bed, Roll-In Shower

Suite, 1 King Bed, Accessible Bathtub

Standard Room, 2 Queen Beds, Accessible Bathtub

Standard Room, 1 King Bed, Accessible Bathtub

Premium Room

Standard Room, 2 Queen Beds

Suite, 1 King Bed (Living Area)

Suite, 1 King Bed, Accessible Bathtub (Living Area)

Suite, 2 Queen Beds, Accessible Bathtub, Kitchenette

Suite, 1 King Bed

Standard Room

Suite, 1 King Bed, Accessible Bathtub (Living Dine Kitchen)

Standard Room, 1 King Bed

Suite, 2 Queen Beds

Guest reviews

Very good

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express And Suites Pasadena Houston Southeast by IHG

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Prices for upcoming dates