Name: Extended Stay America Suites - Charlotte - Pineville - Park Rd
Address: 10930 Park Road, Charlotte, North Carolina, United States of America, Charlotte, North Carolina, US
Price range: US$77–US$134 per night
Rating: 7.7

What guests think

Guests describe Extended Stay America Suites - Charlotte - Pineville - Park Rd as a budget stay with in-room kitchens and parking, but repeated reports of poor cleanliness, maintenance issues, limited late-night staffing, and a minimal breakfast reduce satisfaction.

Staff interactions range from welcoming and helpful to inconsistent or unresponsive, with several complaints about surprise deposits or policy communication. Rooms are basic and dated; multiple reviews note smoke odors, noise from neighbors or upstairs, and occasionally weak air conditioning or small TVs. The location is convenient to shopping, the freeway, and Carowinds, but signage is small and the driveway can be easy to miss. Expect simple accommodations with trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

In-room kitchens and ample parking are noted, but kitchen supplies can be missing and some appliances are dated; a few guests mentioned no ice machine and hair dryers not standard in rooms.

Related guest reviews

8

Despina

8 Nov 2023

·

Stayed 4 nights

The staff at the property were excellent. The only thing missing were hair dryers in the room. That would be my only criticism

6

SCHALEEN

30 Apr 2023

·

Stayed 1 night

Had a full kitchen no dishes. Never have i stayed in a place with a kitchen without supplies. Also it did not have a couch. It was clean. The bed squeak thought it waa gonna break. Hotel smelled nice and clean rooms are always a plus.

8

Daryle

31 Jul 2023

·

Stayed 1 night

I bought two rooms. Check in was quick. Lots of parking. The room had a full stove, refrigerator, and everything a hotel offers. Beds were comfortable. My room and the room my daughter stayed in was clean except my daughter's room had roaches. There was even a roach in the bed. Other than the roaches in my daughter's room it was a nice stay. I would consider staying again. I stayed only for one day. Get rid of the roaches and you have a winner here.

8

Mark

28 Aug 2024

·

Stayed 3 nights

When we arrived, there were many guests and no hair dryer for our room, so a staff member went out of her way to get us one. The staff were very responsive and helpful. I personally spoke to the manager about the uncleanliness of the room we had. The hotel is a good property but it needs to be better cleaned regularly. Numerous people have commented about this issue in their reviews.

10

Jets

30 Oct 2023

·

Stayed 1 night

It was a good stay! Few minutes away from carowinds ❤️… also have a kitchen!

10

Tara

22 Jun 2025

·

Stayed 1 night

Great 1-night stay. Clean, spacious room with kitchen area (full-size fridge, stovetop, sink, countertop space). Check-in and checkout was simple. Friendly staff

6

Ashlee

6 May 2025

·

Stayed 3 nights

My girl friend and I were visiting the area for a concert, and really enjoyed the location of this location, as well as the home feeling we received when we were welcomed to the hotel by the staff member. The room was a tad bit out dated, paint scrapings off the wall, and the toilet button kept getting stuck. Other than that, it was a fantastic stay!!

2

Dale

1 Oct 2023

·

Stayed 1 night

No ice machine and didn’t feel welcome

4

Sathyanarayanan

27 Oct 2025

·

Stayed 2 nights

Kitchen was not fully equipped. It wasnt having dishwasher and we take time off and rent hotels to be away from household chores but not wash utensils at a hotel too :(. This was a major let down. May be i didnt see what facilites been provided at the time of booking. Staffs are VERY FRIENDLY. They did their best of their abilites. parking is good and safe Room : Room 118 floors were not cleaned at all. If you walk on a bare foot it could turn dirty in seconds. It was so dirty. Bathroom shower knob kept falling out of the place all the time. Chair was not good when turning on heaters room started smelling like inhaling grilled chicken smoke. Had to get staff's help to use room freshener and we end up not turning on Heaters. THIS IS NOT ACCEPTABLE. I felt i could have gone to a different hotel for the same price. This was a big let down.

6

Daisy

5 Aug 2024

·

Stayed 2 nights

There was a designated smoke area out back and the hotel location was overall a great location and private

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is a recurring problem, with reports of dirty floors and fixtures, pests (roaches, and occasionally a flea), moldy or stained showers, and general upkeep issues.

Related guest reviews

6

Gary

19 May 2025

·

Stayed 3 nights

My stay was ok but the room wasn’t clean, the fridge wasn’t clean , and using old ice trays is crazy. Tv was too small for the room size. The air conditioner was undersized for the room. The staff wasn’t friendly, and when I checked out there was no receipt for me. Hope you decide to improve these things for future customers

10

Daryle

31 Jul 2023

·

Stayed 1 night

We checked into two rooms. Both rooms were nice, orderly, and clean. Room had a full refrigerator, stove that actually works, and some plates and utensils. We had a nice stay but the only thing that was wrong was the presence of roaches in my daughter's room. That ruined her stay unfortunately because she found one in the bed. Other than that, the hotel was nice and quiet. I would take a chance and stay again.

8

Daryle

31 Jul 2023

·

Stayed 1 night

I bought two rooms. Check in was quick. Lots of parking. The room had a full stove, refrigerator, and everything a hotel offers. Beds were comfortable. My room and the room my daughter stayed in was clean except my daughter's room had roaches. There was even a roach in the bed. Other than the roaches in my daughter's room it was a nice stay. I would consider staying again. I stayed only for one day. Get rid of the roaches and you have a winner here.

8

Mark

28 Aug 2024

·

Stayed 3 nights

When we arrived, there were many guests and no hair dryer for our room, so a staff member went out of her way to get us one. The staff were very responsive and helpful. I personally spoke to the manager about the uncleanliness of the room we had. The hotel is a good property but it needs to be better cleaned regularly. Numerous people have commented about this issue in their reviews.

2

Sumanth

12 Jan 2024

·

Stayed here for a night and it was the worst experience. Old kitchen appliances which make lot of noise and take time. Floor was never mopped and is all greasy and dirty. Bathtub is very old and had molds. house keepers are not doing their job right. Noisy neighbors, looks like they were drunk and fighting, and we did not get the complete night sleep.

2

RAFAEL

9 Dec 2023

·

Stayed 4 nights

Omg the worse hotel I ever experienced in my life, smell like dog pup 😵‍💫 and I found a flea in my bed 😹😹😹😹 I should it take pictures but I didn’t.

4

Marcella

26 Oct 2025

·

Stayed 2 nights

Room was not clean. Roaches in rooms, staff knows and is aware but will not say anything unless you mention it. Would not recommend.

2

Suzanne

7 May 2023

·

Stayed 1 night

1st room the A/C wasn’t cool at all. Moved to a 2nd room, the TV didn’t work & the shower was nasty. Looked like mold in the entire end & corner where shower knobs were.

8

Michael

13 Nov 2025

·

Stayed 2 nights

The only gripe I was that the shower had hair in it, so it wasnt cleaned and or inspected before I checked in. Also, their hours at the front desk are 7am to 11pm so I had to call and wait for someone to assist me after midnight, which I wasnt made aware of.

4

Sathyanarayanan

27 Oct 2025

·

Stayed 2 nights

Kitchen was not fully equipped. It wasnt having dishwasher and we take time off and rent hotels to be away from household chores but not wash utensils at a hotel too :(. This was a major let down. May be i didnt see what facilites been provided at the time of booking. Staffs are VERY FRIENDLY. They did their best of their abilites. parking is good and safe Room : Room 118 floors were not cleaned at all. If you walk on a bare foot it could turn dirty in seconds. It was so dirty. Bathroom shower knob kept falling out of the place all the time. Chair was not good when turning on heaters room started smelling like inhaling grilled chicken smoke. Had to get staff's help to use room freshener and we end up not turning on Heaters. THIS IS NOT ACCEPTABLE. I felt i could have gone to a different hotel for the same price. This was a big let down.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are basic and dated, with occasional smoke odors, noise from neighbors or upstairs, and some complaints about small beds or TVs and weak air conditioning.

Related guest reviews

4

Josue

20 Oct 2023

·

Stayed 1 night

Beds are terrible, breakfast is just a coffee table, very poor

4

Michael

10 Jun 2024

·

Stayed 2 nights

First of all they wouldnt accept cash and my card for the deposit. Second the sheets were terrible, breakfast was nutribars and packets of oatmeal. The smell was quite terrible on the 3rd floor getting out of the elevator. Room didnt smell bad. Oh sorry, i forgot the stale muffins for breaksgast as well

6

Gary

19 May 2025

·

Stayed 3 nights

My stay was ok but the room wasn’t clean, the fridge wasn’t clean , and using old ice trays is crazy. Tv was too small for the room size. The air conditioner was undersized for the room. The staff wasn’t friendly, and when I checked out there was no receipt for me. Hope you decide to improve these things for future customers

6

SCHALEEN

30 Apr 2023

·

Stayed 1 night

Had a full kitchen no dishes. Never have i stayed in a place with a kitchen without supplies. Also it did not have a couch. It was clean. The bed squeak thought it waa gonna break. Hotel smelled nice and clean rooms are always a plus.

4

Leslie

19 Apr 2024

·

Stayed 3 nights

The location was poorly marked -- not visible from the road and with a very small sign marking the driveway, with only the logo and not the name. The air conditioning failed to keep the room cool. The handle of the shower facet came off. We put it back on but could never keep the shower from dripping.

6

Dominick

21 Aug 2023

·

Stayed 2 nights

I would like to be on the top floor next time…whoever was over top of me sounded like they had 10 kids up there…could barely sleep

2

Sumanth

12 Jan 2024

·

Stayed here for a night and it was the worst experience. Old kitchen appliances which make lot of noise and take time. Floor was never mopped and is all greasy and dirty. Bathtub is very old and had molds. house keepers are not doing their job right. Noisy neighbors, looks like they were drunk and fighting, and we did not get the complete night sleep.

4

Michael

27 Mar 2025

·

Stayed 1 night

Small bed. Poor breakfast instant oatmeal and packaged muffin.

8

Kresha

10 Jul 2025

·

Stayed 1 night

Room smelled of smoke soon as I walked in

6

Steven

23 May 2025

·

Stayed 1 night

Older place. Friendly staff. Minimal breakfast. Good location.

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AI-generated summary based on recent guest reviews

Service

Service is mixed: many praise friendly, accommodating staff, but others report rude or unhelpful interactions, late-night desk closures preventing check-in, and surprise deposits or holds.

Related guest reviews

8

Gary

23 Aug 2024

·

Stayed 1 night

Every staff member I encountered was wonderful. Always willing to help and make my stay as easy and enjoyable as possible. I would recommend this location to anyone!

2

Xynethia

2 Sept 2025

·

Stayed 3 nights

I highly do not recommend, horrible experience. I didn’t even end up staying. During the short time I was in the hotel there was fighting in the room next to mine and banging on the walls. The front desk lady was unable to be helpful and very rude. The place did not feel like a safe place to stay there were even cop car doing drive by the building. I left the same day I checked in and went and stayed somewhere else.

10

Charles

19 Oct 2024

·

Stayed 6 nights

Absolutely the best extended stay I've stayed at. It has a "private" drive. It's not in a questionable area or clientele. Super supportive and accommodating staff.

2

Gabrielle

25 Oct 2024

·

Stayed 1 night

Ha! What stay!? We didnt get to stay because the lady at the front desk said we could not check in because it was almost 2a.m and we had been to a concert & didn't get there until late! She was so rude! So we left and drove 3 hours back home! 30 minutes after we left my card was ran for the stay we didnt get!!

4

Michael

5 Aug 2024

·

Stayed 1 night

There were some stains on on the sheets, but the only thing that truely bothered me was the $150 deposit that i was completely unaware of prior to getting there, making my 87 dollar night almost 300 dollars (they said it would be returned within 3 days) but still ive never heard of being charged more blindly !! Some people may not have an extra 150 they wont need so i find that ridiculous.

2

Spencer

28 Aug 2024

·

Stayed 1 night

When i arrived the associate informed me there was a $150 deposit. There was no mention of this when booking. Apparently it is a new rule. Then after i checked in, my key didn’t work. I sent my daughter down to tell the clerk as i waited at the door. A lady comes down the hall with her luggage and says her room is my room number. My key didn’t work because he book someone in the same room right after me. Finally got it fixed. Called to get the wifi password and after he didn’t call back even though he promised to, i called the front desk 2 more times and he gave me the previous lady’s information to use as the password because he never switched it after fixing the double booking. All in all a horrible experience.

8

Michael

13 Nov 2025

·

Stayed 2 nights

The only gripe I was that the shower had hair in it, so it wasnt cleaned and or inspected before I checked in. Also, their hours at the front desk are 7am to 11pm so I had to call and wait for someone to assist me after midnight, which I wasnt made aware of.

8

Gary

24 Aug 2024

·

Stayed 4 nights

I really enjoyed staying here. The staff was really great! Everyone I encountered was willing to help and do what was necessary to make my stay enjoyable and easy.

2

Paul

30 May 2025

·

Stayed 3 nights

Horrible place. Closed and no room or staffing for late arrivals

2

ANGEL

16 Jul 2025

·

Stayed 1 night

My plane was late when I arrived there was a sign that new hours the reception is closed at 12. I could not check in and when I called property no one answered?

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Location

Convenient to shopping, the freeway, and Carowinds, and set in a tucked-away area; however, several reviewers found the entrance poorly marked and easy to miss and some noted tricky traffic when entering or exiting.

Related guest reviews

4

Annissa k

27 Nov 2023

·

Stayed 4 nights

This hotel was difficult to find after turning onto Park Road. The GPS initially took us behind the shopping center and then the little itsy bitsy sign on park road was so small and dark from the street, it can be missed if you blink your eyes, especially at night. Second issue is the hotel charges a pet fee which was not indicated on the reservation on the Expedia site nor was it communicated when I checked in. 4 days later I get a call about paying a pet fee. Not sure who was supposed to communicate this at checkin, but they dropped the ball. Finally, housekeeping needs to clean the handles in the interior rooms and doors. The door handle on the bathroom from the inside was disgusting. Not sure if it was ketchup or dried blood. They also need to clean the surface of the stove. When we turned it on, apparently something left previously started to smoke and set off the smoke detector.

10

paul

29 Aug 2024

·

Stayed 2 nights

This location is always my go-to spot when I'm visiting the Charlotte area! This facility is clean, safe, and close to the freeway, but conveniently tucked away in a somewhat secluded area to escape the busy parts of Charlotte/Pineville...sort of a suburb feel. Anthony and his team get an A+ for hospitality and I look forward to visiting again and recommending this Extended Stay to my family and friends!

10

Elijah

21 Oct 2024

·

Stayed 2 nights

Nice location cool staff I would recommend and stay again

4

Leslie

19 Apr 2024

·

Stayed 3 nights

The location was poorly marked -- not visible from the road and with a very small sign marking the driveway, with only the logo and not the name. The air conditioning failed to keep the room cool. The handle of the shower facet came off. We put it back on but could never keep the shower from dripping.

10

Jets

30 Oct 2023

·

Stayed 1 night

It was a good stay! Few minutes away from carowinds ❤️… also have a kitchen!

10

Toby

4 Oct 2025

·

Stayed 1 night

Mall right around the corner as well any food option you can think of

6

Steven

23 May 2025

·

Stayed 1 night

Older place. Friendly staff. Minimal breakfast. Good location.

6

Daisy

5 Aug 2024

·

Stayed 2 nights

There was a designated smoke area out back and the hotel location was overall a great location and private

6

Joe

8 Dec 2024

·

Stayed 1 night

Hard to get in and out with traffic

8

Robert

23 May 2025

·

Stayed 2 nights

Clean, neat and comfortable. Basic room, no frills. The hotel is set back in a forest area next to residential area. No big sign at entrance (probably code requirement), only a small sign with the logo.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is very limited to grab-and-go items like coffee, oatmeal bars, or packaged muffins, with several reviewers finding it stale or misleading compared to expectations.

Related guest reviews

4

Josue

20 Oct 2023

·

Stayed 1 night

Beds are terrible, breakfast is just a coffee table, very poor

4

Michael

10 Jun 2024

·

Stayed 2 nights

First of all they wouldnt accept cash and my card for the deposit. Second the sheets were terrible, breakfast was nutribars and packets of oatmeal. The smell was quite terrible on the 3rd floor getting out of the elevator. Room didnt smell bad. Oh sorry, i forgot the stale muffins for breaksgast as well

6

Craig

24 Jan 2025

·

Stayed 1 night

You can advertise breakfast included and just offer coffee and nutrigrain bars...

6

Normand

7 Mar 2025

·

Stayed 1 night

Breakfast very deceiving, nothing was available Really deceiving

4

Michael

27 Mar 2025

·

Stayed 1 night

Small bed. Poor breakfast instant oatmeal and packaged muffin.

2

Christopher

5 May 2024

·

Stayed 2 nights

Breakfast was old and stale. The front staff was rude and addicts surrounded the hotel. Because of all of this i checked after one day.

6

Steven

23 May 2025

·

Stayed 1 night

Older place. Friendly staff. Minimal breakfast. Good location.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$85
February	US$92
March	US$94
April	US$97
May	US$104
June	US$97
July	US$94
August	US$95
September	US$77
October	US$83
November	US$78
December	US$76

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $79	15 $78	16 $78	17 $77	18 $117	19 $118
20 $90	21 $90	22 $92	23 $92	24 $91	25 $99	26 $102
27 $95	28 $91	29 $92	30 $93

Su	Mo	Tu	We	Th	Fr	Sa
				1 $93	2 $106	3 $107
4 $95	5 $94	6 $104	7 $102	8 $99	9 $110	10 $112
11 $96	12 $98	13 $103	14 $104	15 $96	16 $110	17 $134
18 $100	19 $99	20 $103	21 $104	22 $97	23 $119	24 $131
25 $95	26 $99	27 $108	28 $107	29 $96	30 $105	31 $108

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Monthly average prices

About this property

Location

Room options

Studio, 1 Queen Bed

Studio, 2 Double Beds

Studio, 1 King Bed

Studio, 1 Queen Bed, Accessible

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Extended Stay America Suites - Charlotte - Pineville - Park Rd

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